Is parking available at the property?

Free self-parking is available on-site. Limited parking is also provided, including wheelchair-accessible options.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM.

Does the property allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 1:00 PM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including a registration desk, public washrooms, meeting spaces, and a pool. There are also handrails in stairways and designated parking for wheelchair users.

Where is the property located in relation to key landmarks?

The hotel is located in San Juan del Río, within a 5-minute drive of Senor del Sacro Monte Temple and Fundadores Square. It is approximately 31.9 miles from Pena de Bernal and 2.4 miles from Nuestra Senora de Guadalupe Church.

Does the property have a swimming pool?

Yes, there is an indoor pool available. However, it is closed on Friday, Saturday, and Sunday. Pool access is available from 8:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 10 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Excellence Express & Suites

What guests think

At Excellence Express & Suites, travelers frequently praise the comfortable rooms, friendly service, ample parking, and useful amenities like the heated pool and breakfast, while noting recurring maintenance issues—especially air-conditioning problems—and signs of wear such as aging carpets.

Cleanliness is widely praised across rooms and common areas, though a few guests reported inconsistent housekeeping or minor upkeep concerns. Breakfast is generally enjoyed but can be basic or run low on certain days, and on-site dining beyond breakfast seems limited. The location suits drivers and feels quiet for many, but some mention industrial-area noise at certain hours. Overall, expect solid value, helpful staff, and practical amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the clean, heated indoor pool and ample parking; the gym is available but some equipment needs maintenance. Parts of the property show wear and could use updates.

Related guest reviews

10

PATRICIA

16 Apr 2025

·

Stayed 2 nights

Muy bien las habitaciones y la atención la alberca está limpia. Se sugiere un peldaño más en escalera de alberca. Solo tiene 2 y está muy alto para la salida. O en chapoteadero faltan escalones para entrar. Las habitaciones se sienten un poco encerradas no se puede abrir la ventana aunque sí hay aire acondicionado pero sería mejor para tener ventilación

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $82	13 $83	14 $84	15 $82	16 $73	17 $73
18 $77	19 $82	20 $81	21 $83	22 $81	23 $74	24 $74
25 $77	26 $82	27 $83	28 $86	29 $83	30 $74	31 $73

Su	Mo	Tu	We	Th	Fr	Sa
1 $75	2 $83	3 $84	4 $84	5 $83	6 $76	7 $75
8 $75	9 $81	10 $81	11 $83	12 $85	13 $80	14 $80
15 $78	16 $87	17 $89	18 $89	19 $88	20 $80	21 $80
22 $80	23 $87	24 $89	25 $89	26 $88	27 $80	28 $80
29 $80	30 $87

About this property

Location

Room options

Standard Room, 2 Double Beds, Accessible

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Superior Room, 2 Queen Beds

Guest reviews of Excellence Express & Suites

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Excellence Express & Suites

Prices for upcoming dates