Is parking available at the property?

Yes, parking is available on-site. It is free and limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to noon for a fee, approximately MXN 230 to 300 for adults and MXN 130 to 200 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is available on request and is complimentary. Guests must contact the property with arrival details before travel.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute drive of Olmec Archaeology Museum and Museo de Arqueologia Olmeca. It is approximately 3.7 miles from Pemex Petrochemical General Office and 3.8 miles from Independence Square. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 8:00 AM to 8:00 PM, and it is seasonal.

What are the policies for guests staying with children?

Up to 2 children aged 10 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Hotel Terranova

What guests think

Hotel Terranova offers a large, riverside property with pretty gardens and a quiet atmosphere, but several reviews note aging facilities and mixed upkeep, creating stays that range from relaxing and comfortable to inconvenient due to inconsistent maintenance and service.

Staff are frequently described as friendly and helpful, though multiple guests reported poor or dismissive front desk service and slow or unresponsive problem resolution. Cleanliness feedback is inconsistent: many found rooms tidy, but recurring reports mention cockroaches or other insects, damp or musty odors, and occasional stained linens. Rooms feel spacious yet dated, with intermittent AC or hot water problems for some, and the riverside pool and common areas can need maintenance; the location comes with a dark, potholed access road and distance from town. Overall, it suits travelers prioritizing space and greenery over modern polish and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large grounds and a riverside setting are appreciated, but the pool repeatedly appears dirty or poorly filtered, and some guests report loose tiles. The gym has been out of service or under remodel during some stays.

Related guest reviews

8

NELI

Aug 6, 2025

·

Stayed 1 night

Tiene buen WiFi, camas cómodas, la alberca es muy linda y la temperatura del agua.

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $85	9 $85	10 $85
11 $84	12 $85	13 $85	14 $85	15 $85	16 $86	17 $86
18 $86	19 $87	20 $86	21 $86	22 $86	23 $86	24 $86
25 $87	26 $85	27 $85	28 $86	29 $86	30 $86	31 $85

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $86	3 $86	4 $86	5 $86	6 $86	7 $83
8 $85	9 $87	10 $87	11 $86	12 $87	13 $87	14 $83
15 $86	16 $86	17 $87	18 $87	19 $86	20 $87	21 $87
22 $87	23 $87	24 $86	25 $85	26 $86	27 $85	28 $86
29 $87	30 $87

About this property

Location

Room options

Superior King

Master Suite

Junior Suite, 1 King Bed

Guest reviews of Hotel Terranova

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Terranova

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