Name: YOTELAIR Singapore Changi Airport Landside
Address: 78 Airport Boulevard Level 4 #04-280 Jewel Changi Airport, Changi, SG
Price range: $147–$282 per night
Rating: 7.67

What guests think

YOTELAIR Singapore Changi Airport Landside earns praise for its convenient location inside Jewel at Terminal 1 and compact cabins suited to short layovers, while recurring critiques highlight small windowless rooms, a 9 a.m. checkout, and inconsistent or noisy air conditioning.

Many guests find it perfect for late arrivals or early departures with easy access to food and shops, though some report it is hard to find from other terminals and note it is landside, requiring immigration clearance. Cleanliness feedback is mixed, with some spotless stays and others citing musty odors, worn linens, drainage smells, or mold. Service ranges from friendly and efficient to slow or unhelpful, with reports of long queues and limited responsiveness. Expect a no-frills stopover that prioritizes convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic shared amenities include free coffee/water stations, vending machines, and a small gym; a few mention massage chairs. Laundry service is not available, and facilities can feel limited for longer stays.

Related guest reviews

6

Christopher

Oct 10, 2025

·

Stayed 2 nights

Easy for our 2 night layover. Hard to find your room as it is a maze. Kept finding lost souls in the hallways yearning to get out. Could really use better signage to navigate back to lobby (unless that's not allowed for emergency exit reasons which were very clearly marked). Extremely small rooms. So much luggage we could access the bathroom and front door without moving things back and forth. Air con control was broken so they said they had to control from their desk but we kept having to call to adjust. No water pressure really. Free coffee machines in the hallways were nice to have. Obviously tons of food options in the Jewel and lots of public transportation since it's the airport.

8

Rose

Apr 11, 2025

·

Stayed 2 nights

I had two comfortable nights at the Yotelair. Its location is excellent offering a smooth transition to the airport. I found the water pressure was low. There is no Laundry service nor a washing machine. You can arrange it on the lower levels but those guys want 5 days which isn’t workable. For me this was a big hassle as there was no way to get clothes clean after weeks of travel. They could fit one, it would be an huge benefit for travellers. Overall I liked the hotel, but I felt it would be even better if they could address these things.

6

steven

Oct 16, 2025

·

Stayed 2 nights

6pm check in and 9am checkout was a bit of a shock and not so easy to work with but staff were good and we did get to checking at 5pm and they held our bags until check-in. Coffee and water machines throughout, massage chairs just inside and cute little coffee room which looks out to the vortex fountain and shopping mall. Power for charging phones etc was extremely slow. Rooms are very small, offering little opportunity for baggage storage, 2 average sized hand luggage wheelie cases at the mist fits into the rooms and you'll be tripping over them the whole time. Room service did not occur in our room even though we were out for over 8 hours one day during our stay. Clean, comfortable bed and friendly staff. Needs some maintenance though a/c control panel in our room didn't work, carpets looking like they've seen better days. Ok but I'd have preferred to spend more and stay at a conventional hotel.

6

Jessika

May 12, 2025

·

Stayed 1 night

You are paying for convienience, that is it. I paid a fair amount of money for a windowless room, with one step up from a sofa bed with a tiny bathroom. You can tell its a transit hotel, and there is no down time to maintain the rooms. The bed was old, and the corners were peeling off, the walls were covered in marks from suitcases. The toliet would start running randomly and I had to hit the wall above it to make it stop. Check is was 6, and the reality because they rent it by the hour is really not a minute earlier. So for the convience it is great, for the standard of what you get- you may as well pay the $150 more and stay at the nice hotel in the airport.

10

Anirban

Feb 19, 2024

·

Stayed 1 night

Funky robots deliver stuff to your room. Totally cool.

10

Nick

Jul 15, 2025

·

Stayed 1 night

Located within the Jewel shopping mall, which is a significant tourist attraction itself, due to its impressive design, this hotel is also directly connected to Terminal 1 of Singapore airport. If you need a transit stay without the need to explore Singapore at all, but absolutely every convenience possible within metres, you have found your hotel. It's a super compact hotel room, which still has all facilities except a personal refrigerator, but ironing board, yes, hairdryer, yes, shampoo, etc, is all there, and completely clean and modern in every detail. Several discreet public areas cover what isn't there, with free 24 coffee makers, vending machines, massage chairs - it really is super convenient. The bed reclines which is a very nice feature for those who watch TV or read before sleep, and helped with the fact that I am very tall - I can't risk a capsule hotel, but this was fine. For such a compact room in a hotel without five-star facilities (though connected to the mall you really have much more), you might think the price is a little high, but if you have the above needs, you really can't go past this mini-Jewel of a stay. Everything in Singapore is expensive, and here, you certainly get what you paid for. I'm very glad I discovered this most practical of options.

8

Geoffrey

Apr 20, 2025

·

Stayed 1 night

This hotel is extremely convenient, located right in the terminal for easy access. While the room is on the smaller side, it's perfectly suitable for a solo traveler with a suitcase. Although there are no windows, it's ideal for a quick stay to sleep before your next flight. The gym is impressive and well-equipped, making it a great place to unwind.

8

Wei

Jan 1, 2024

·

Stayed 1 night

Compact room with all the essential facilities you need for an overnight stay. Not suitable for longer stay, IMO. Clean. The giant fountain of Jewel is right in front of the hotel. It is 5 minutes walk to T1, and there are plenty of things to eat in the 3 levels below the hotel. Hidden surprises are a well equipped gym and complimentary breakfast of coffee/tea/juice, pastry and fruits.

6

Carol

Jul 3, 2025

·

Stayed 1 night

Not very easy to find in airport area. On level 4 not airport 4. By the big garden waterfall area. Quick walk through jewel to terminal 3 Room tiny. Ok for quick overnite stay. Clean Lots of nice eating places in arcade. Free tea and coffee toaster in lobby.

10

Linda

Oct 27, 2024

·

Stayed 1 night

Very easy comfortable sleeping room in the airport. Room is tight but this is all you need to sleep and refresh between flights. Room could be a little cooler our sat around 24degc. Nice area to sit with coffee facilities, ice & filtered water. Excellent spot and extremely convenient

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Cleanliness

Feedback is mixed: many describe rooms as clean or spotless, while others report musty odors, stained or holey linens, bugs, and bathroom issues such as mold or drainage smells.

Related guest reviews

6

Matthew

Aug 10, 2024

·

Stayed 2 nights

Black hairs absolutely everywhere in the room, under the sheets, on the floor it was disgusting. Nothing dries in the room so expect to have soggy towels for your stay. Very small rooms so I wouldn’t recommend staying for more than a night. Very expensive for the state of the room

10

Lyza

Nov 4, 2025

·

Stayed 1 night

spotless room, easy to find, clean, cool and comfortable

10

Pradeep Raju

Nov 29, 2025

·

Stayed 1 night

Clean room with the basic amenities. Small sized but ideal for 1-2 persons short term stay during transits. Very accessible to Jewel for food and entertainment.

2

Gabrielle

Sep 7, 2025

·

Stayed 1 night

there were bugs all over th

10

Elizabeth

Dec 1, 2025

·

Stayed 1 night

Spotless room, small but perfect for 1 person. Everything modern and in great working order. Friendly reception staff

8

Chong

Nov 23, 2025

·

Stayed 1 night

The room we stayed at was very clean, a little dated but clean. The amenities were good considering the price. Room was on the small side but this is a Yotel, you still get all the essentials covered. Check in and check out was easy. And the location is very convenient, right in the Jewel. Can’t complain. It’s a little small for long term stays but for an overnight stay it’s decent.

2

Tolulope

Jul 20, 2025

·

Stayed 1 night

Dank room and constantly draining toilet. Ripped and stained bedsheets too.

2

Kah Peng

Mar 1, 2026

·

Stayed 3 nights

Room saw bad, dust at every corner, the bed smells, pillows smelt like sweat and the bathroom flooring was peeling.

4

Bonni

Jun 29, 2025

·

Stayed 1 night

Not clean. Bathroom quite dirty.

6

Nicky

Jul 22, 2025

·

Stayed 1 night

My issue with this property is that the bed sheets had holes in them and the bathroom could have been cleaner. Apart from this the location is perfect and room is rather quiet. Okay place to stay if you’re looking only to get a few hours sleep and have a shower. With it being next to / within the Jewel there is plenty of eating options.

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Rooms

Cabins are ultra-compact and windowless with minimal storage; fine for a short solo stay but tight for two or with luggage. Guests frequently mention centrally controlled A/C (too hot or cold), thin walls, and occasional issues with beds, plugs, TVs, or shower design that wets the floor.

Related guest reviews

8

Djuki

Apr 26, 2025

·

Stayed 1 night

It’s a neat setup walkable from the airport terminals. Though the room is very small, it’s very space efficient. The only problems were 1) the toilet bowl made a leaking water noise that woke me up in the middle of the night (fortunately closing the sliding glass door of the bathroom muted the noise), and 2) the room temperature was too hot even after setting the thermostat at the coldest possible setting (21 degree Celsius).

6

Edmund

Oct 24, 2025

·

Stayed 1 night

Sufficient for some sleep. Walls are thin and you can hear doors opening and closing. I even thought it was my door opening when a neighbor would open theirs. It may wake up light sleepers. Clean enough. The shower floods the bathroom due to the halfway glass opening design. Overall, okay enough. Pricey for what you get and I would look elsewhere for more comfort and better sleep.

6

Gerhard

Dec 25, 2025

·

Stayed 1 night

Very small for two if you are not used to small spaces. Double bed comfortable but only one side of the bed is accessible. Missed a floor mat in front of shower. Floor soaking wet after shower. Maybe more suitable for younger travellers.

6

VIVIAN

Nov 2, 2025

·

Stayed 1 night

Check out was 09am. I was never informed about that. Usual check out is 1200. Room is expensive for what it is. No window

6

Tyana

May 13, 2025

·

Stayed 1 night

The place is clean, comfortable and perfect for when you have a layover at Changi airport. It is very small without windows and I think the price should reflect this a bit more. It is quite expensive for what you get.

8

Stephen

May 1, 2024

·

Stayed 1 night

Besides being 6’4” in a tiny room, the only complaint was the TV not working properly. Everything else worked out splendidly for our travels.

4

michael

Feb 7, 2026

·

Stayed 1 night

The room was marginal. Plugs didnt work. No place to put suitcase except floor. Cheap stool to sit on,

4

Noel

Oct 4, 2025

·

Stayed 1 night

Air conditioner would not go below 24 degrees.

4

Eamon

Jan 28, 2026

·

Stayed 1 night

Room was super cramped, small and stuffy as they cap the climate control at 22 degrees. Also way overpriced for what you get.

4

Bruce

Jun 17, 2025

·

Stayed 1 night

The mattress needs replacing

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Service

Service feedback is mixed: many guests found staff friendly and helpful, but others reported slow or confusing check-in, unresponsiveness, or rude interactions. Several reviews also cite difficulty contacting the hotel and frustration with strict 6 p.m. check-in and 9 a.m. checkout policies.

Related guest reviews

2

ADINA

Jun 9, 2024

·

Stayed 1 night

arrived early morning around 9 AM and I was asking the reception if there is a possibility to pay for the early check in. The receptionist named Angela., was the worst person that you can deal with. Very rude, very condescended, almost yelling at me telling me they don’t have any rooms even if I want to pay early check in. I asked her to help me as I was feeling sick after 30 hours flight, and wanted to find another hotel until my reservation check in time. She told me to go to another airport hotel which I did, and unfortunately, they didn’t have any rooms available, but they’ve told me to go online to book the day pass on any hotel as they will be able to accommodate me via Dayuse website I went online and guess what? Yotelair hotel had several rooms available to book for the day pass, and I did a reservation from 8 AM to 6 PM which I was already asking if there is a possibility to pay for those hours and she said no. I came back and she was very arrogant and dismissive and I believe she should not be in hospitality because she has does’n know what hospitality means. I paid the extra US$115 for the day use which I ask her in the beginning if I could, and her answer was abruptly no and very dismissive. So definitely this is not a place to stay, when actually there are a few airport hotels where the receptionist are really helpful and friendly.

6

Jeana

Mar 5, 2025

·

Stayed 1 night

So slow! Check in was a 45 wait in line.

8

Robert

Dec 30, 2025

·

Stayed 1 night

The room was clean and just as small as I expected it would be after seeing pictures of it online. The staff was very friendly and helpful and it's located one level above the link that takes you to terminal 2.

10

Elizabeth

Dec 1, 2025

·

Stayed 1 night

Spotless room, small but perfect for 1 person. Everything modern and in great working order. Friendly reception staff

10

Man yin Mandy

Feb 1, 2026

·

Stayed 1 night

Staffs are very helpful. Just remember to bring your own slippers

10

Dietmar

Jan 1, 2026

·

Stayed 1 night

Der Empfang war freundlich, hilfsbereit und zuvorkommend.

10

Pinardi

Jan 4, 2025

·

Stayed 1 night

Easy check in, good location at Changi

4

John David

Apr 18, 2024

·

Stayed 1 night

When we checked in with a confirmed reservation and paid we were told there was no room available, and had to wait about 25 minutes, all this after midnight. Very disappointing. No manager present.

6

Valerie Uy

Dec 20, 2024

·

Stayed 1 night

My experience at Yotel Air was deeply disappointing, marked by consistently poor customer service during both check-in and check-out. Upon arrival on December 16 at 5 PM, I struggled to carry two 50-pound suitcases without access to a cart and received no assistance or empathy from the front desk staff. The individual failed to provide basic information, such as breakfast details or the check-out time, and spoke so softly that I could barely hear him. When I asked for luggage assistance, I was met with a blank stare. To make matters worse, when I inquired about my room location, he repeated “4M” without clarifying, leaving me confused and frustrated. The interaction made me feel ignored and belittled. Check-out was equally unpleasant, with another staff member exhibiting the same unhelpful and dismissive behavior. When I requested assistance or to borrow a cart, I was told, “Sorry, we can’t do anything,” and the individual simply shrugged, offering no advice or solutions. The attitude felt indifferent and uncaring, leaving me with the impression that customer service is not a priority at Yotel Air. For a hotel located in an international airport widely regarded as the best in the world, this level of service is unacceptable. Yotel Air must prioritize training its staff to be friendly, empathetic, and solution-oriented to match the expectations of such a renowned airport location.

10

inthuja

May 4, 2025

·

Stayed 1 night

Staff were friendly, very comfortable beds. Highly recommend!

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Location

Inside Jewel at Terminal 1, the hotel is extremely convenient for layovers, late arrivals, and early flights with abundant dining and shops. Some guests found it hard to locate from other terminals, noted long walks, and stress it is landside requiring immigration clearance.

Related guest reviews

8

Lisa

Oct 24, 2025

·

Stayed 3 nights

This hotel is located inside the Jewel which is a huge mall. Multiple stores for shopping numerous resturants . You can access the metro and bus service from the location. It is located outside of the city.

8

Minoru

Jan 3, 2026

·

Stayed 1 night

翌日早朝が日本へのフライトだったので、タクシー移動が不要で、ほぼ空港内施設に泊まる感覚で立地条件が快適。クイーンズベッド1台で、それ以外の床面積はバスルームを除くとシングルベッド1台分ぐらい、のところに2名で泊まったので狭かったけど、それに見合う価格で満足。歯磨きセットあり。タオルはバスタオル2枚。大きなスーツケースでなければベッド下に荷物を置ける。都心や海岸の観光には不便なので、シンガポール滞在の最後に１夜泊まるのがお勧め。

8

KIM

Feb 19, 2026

·

Stayed 1 night

Room as described & great location in Changi Jewel

10

Kathryn

Nov 1, 2025

·

Stayed 1 night

The hotel is perfectly situated right within the airport for a short stopover.

6

Charlon

Oct 5, 2025

·

Stayed 1 night

Very convenient as it is attached to the airport, great for a transit hotel

10

Jackie

Mar 24, 2025

·

Stayed 1 night

Convenient and good location. Good place to rest for long transit (need to check out from immigration). The only cons is the room is very small and has no window

4

Tonya

Aug 20, 2025

·

Stayed 1 night

I tried to contact the YOTELAIR several times prior to my stay asking about location and if I needed to clear immigration or not. There was no answer. And now I think that was intentional. You MUST clear immigration. And you need to submit a SGAC form within 3 days prior to arrival. And if I had known that I would have cancelled the reservation. Getting to the Yotelair from Terminal 2 involves a very long walk. Look for signs to Jewel to help you find the Yotelair. When I arrived, it was 24 C in the room and I could not change the temperature from the room. They were able to do it at the front desk but it takes time. The deadbolt on my door did not work. As I was checking out, another guest mentioned that their door did not lock either. The room is exactly as pictured. Which was okay. But minimal amenities, not even a hand towel. No water bottle in the room. I heard another guest complain that the electrical sockets in their room did not work. Overall impression, basically a dormitory room. Will not stay again.

8

Kathryn

Oct 8, 2025

·

Stayed 1 night

Convenient and in a great location to the Jewel.

6

Carol

Jul 3, 2025

·

Stayed 1 night

Not very easy to find in airport area. On level 4 not airport 4. By the big garden waterfall area. Quick walk through jewel to terminal 3 Room tiny. Ok for quick overnite stay. Clean Lots of nice eating places in arcade. Free tea and coffee toaster in lobby.

10

Christopher T

Oct 24, 2023

·

Stayed 1 night

Located in the Jewel in level 4. Small rooms that feel very Sci-Fi, an interesting experience to stay at a place like this. Ultra modern with everything you need to rest over a short night and be refreshed to catch your flight in the morning. Directly accessible to terminal 1 and 2 walking, terminal 3 by tram and terminal 4 by bus. The Jewel is a crazy marvel of engineering packed with a jungle rainforest, a crystal dome roof with a waterfall in the middle, it is like nothing you have ever seen. Also you will find every kind of restaurant and shopping.

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Dining

On-site breakfast is very basic (pastries with coffee/juice) and not always included. Most guests rely on the many restaurants and cafes throughout Jewel for meals.

Related guest reviews

8

Attila

Oct 12, 2025

·

Stayed 2 nights

Shops and food nearby

8

Shee Yin

Nov 26, 2023

·

Stayed 2 nights

The coffee machine was not consistent in dispensing the coffee especially the mocha option but staff was quick to assist. Staying 3D2N, room cleaning was not included :( Liked the toothbrushes and soap ;) Glad the shower water didnt flow out much onto the floor outside the shower glass unlike others :) Breakfast wasn't great but glad to have the orange and apple juices :) Previously not allowed to leave luggages with them but now can :)

10

Matthew

Apr 7, 2025

·

Stayed 1 night

Easy to find, checkin was quick, bed was comfortable, plenty of options for dinner in the Jewel centre. Would stay there again during a stopover

6

Joe

Oct 15, 2025

·

Stayed 1 night

The hotel does not offer breakfast, and there was no nearby place to eat or get coffee when I left at 6:30am. Two of the electrical outlets did not work. It was very clean and quiet.

8

David

Sep 22, 2023

·

Stayed 1 night

The hotel is extremely convenient for single-night stop-overs. Single rooms are small (cabin size) but comfortable and quiet. They mention that breakfast is included but was disappointed to discover only a coffee machine and a few bite-size nibbles. Best to head downstairs to one of the cafes.

6

Constance

Jan 21, 2026

·

Stayed 1 night

Breakfast cost extra

8

Winfried

Jan 4, 2024

·

Stayed 1 night

The breakfast could b better.

10

Yankaday

Oct 4, 2024

·

Stayed 1 night

I have stayed at YOTEL before. Perfect for long layover and conveniently located within the incredible Jewel Changi. Great cabin accomodation. Only downside is the breakfast - which is only juice and light pastry. For what you’re paying for the room, this aspect could be vastly improved.

8

Wei

Jan 1, 2024

·

Stayed 1 night

Compact room with all the essential facilities you need for an overnight stay. Not suitable for longer stay, IMO. Clean. The giant fountain of Jewel is right in front of the hotel. It is 5 minutes walk to T1, and there are plenty of things to eat in the 3 levels below the hotel. Hidden surprises are a well equipped gym and complimentary breakfast of coffee/tea/juice, pastry and fruits.

8

Francis

Oct 8, 2024

·

Stayed 1 night

convenient breakfast average.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$159
February	$174
March	$171
April	$175
May	$157
June	$160
July	$177
August	$176
September	$174
October	$205
November	$159
December	$154

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $282
18 $219	19 $162	20 $147	21 $206	22 $168	23 $165	24 $163
25 $163	26 $171	27 $163	28 $179	29 $185	30 $184	31 $181

Su	Mo	Tu	We	Th	Fr	Sa
1 $179	2 $176	3 $162	4 $165	5 $156	6 $157	7 $167
8 $161	9 $153	10 $159	11 $163	12 $154	13 $184	14 $182
15 $152	16 $178	17 $154	18 $163	19 $171	20 $174	21 $181
22 $174	23 $175	24 $160	25 $165	26 $165	27 $168	28 $161
29 $155	30 $169

YOTELAIR Singapore Changi Airport Landside

Prices for YOTELAIR Singapore Changi Airport Landside

Monthly average prices

About this property

Location

Guest reviews of YOTELAIR Singapore Changi Airport Landside

What guests think

Property Policies

Check-in instructions

Good to know

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