Forenom Aparthotel Turku

Horrible experience from start to finish. I had updated my reservation to 2 days earlier. Got a confirmation of the change. Their system never updated the change so I never received an access code. When calling my call couldn’t go through. I had to ask a stranger off the street to help call on their phone. Instead of updating my reservation they gave me a new one, then billed me and I already paid when I made the reservation. Now I am getting emails for an upcoming reservation that should have been updated or cancelled. What a headache to keep dealing with it. Don’t use this company.

Immediately after arriving I tried to contact fornom and could not make contact with anyone. I contacted hotel.com and they couldn’t make contact either. The room had an insecure door which looked like it had been forced at some point and was damaged. There was no other way to secure it like a chain or lock so I didn’t feel safe. The room looked onto an internal wall which was the side of a shopping centre. This wall was illuminated 24/7 so the room was never dark. The next day when I finally managed to contact fornom I asked for a move to a room with natural light and a secure lock. I was told I could move but they couldn’t guarantee it would be an improvement. I asked for a refund for the remaining nights so I could go elsewhere. They told me I couldn’t get a refund because I had been offered another room. The evening before I left they moved me to … the room next door , the door was secure but it still looked into an illuminated wall, this time with a space where we could see all the people in the shopping centre waiting for the toilet - which was at the other side of the wall. Aside for all this, the room was in poor condition marks all over the walls, extremely thin “mattress”. Corridors are all painted black and are very dark. It absolutely ruined my stay in Turku. After all the back and forth and because I’d moved rooms … I was offered 10% refund from fornom

Excellent location to go every where. All buses pass around the corner. The mall and supermarket right downstairs and across the street. The apartment has everything you need to sleep and quick cook snacks to save some money. Good ratio price / quality.

With probably the best location for a visit in Turku, right next to the market square, inside the Hansa bulding, Forenom Apartment hotels provides all the budget traveler needs. The room itself was imho perfect considering the price. Nothing was brooken or looked worn out, unlike the condition of another rivaling hotel chain with the same business strategy. The beds were nice enough, access to basic kitchen stuff, and private laundry machine in the bathroom. The bathroom was very good too. Been to many shabby hotels with terrible showers/bathrooms, and this was not one of them. Very good. And with heated floors. The negative aspects of this review cones from what is outside the room; the entrance staircase and the elevator inside it looks to be pre-WW2. Especially the elevator; it is scary. And then there is the corridor where the rooms are located; dimm lighting and doesnt look very inviting and I was very discouraged when I entered and wondered what the heck I have signed up for. But as mentioned, the room itself was good. Remember, keep your expectations accordingly! Possibility to order breakfast for extra fee. I didnt go, so cant judge the quality of it. My biggest gripe is that check in is at 4 p.m., which imho is way too late. Still, for the price, quality of the room and the excellent location I highly recommend this hotel for the budget concious traveler.

The ac didn’t work and the toilet paper was hard