Hotel Ma'xanab Tulum
254 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
254 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hotel Ma'xanab Tulum, los precios por noche son de 204 US$ de media en el mes más barato (julio) y de 737 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 737 US$ |
| febrero | 561 US$ |
| marzo | 558 US$ |
| abril | 477 US$ |
| mayo | 330 US$ |
| junio | 250 US$ |
| julio | 204 US$ |
| septiembre | 254 US$ |
| octubre | 331 US$ |
| noviembre | 483 US$ |
| diciembre | 666 US$ |
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sept · 254 US$
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Más caro: enero (aprox. 737 US$)
Más barato: julio (aprox. 204 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte, aquí tienes una piscina al aire libre y gimnasio, entre muchas otras instalaciones. Encontrará...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte, aquí tienes una piscina al aire libre y gimnasio, entre muchas otras instalaciones. Encontrarás además conexión a Internet wifi gratis y servicios de conserjería.
Servicios empresariales
Tendrás atención multilingüe y una caja fuerte en recepción a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Prueba deliciosos platos sin moverte de este hotel, que cuenta con un restaurante y ofrece servicio de habitaciones con horario limitado. Disfruta de tu bebida favorita en el bar o lounge o en el bar en la playa. Se ofrece un desayuno a la carta gratuito todos los días de 08:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 16 habitaciones con decoraciones diferentes, equipadas con artículos del minibar gratis y máquina de café espresso. Las camas cuentan con colchones viscoelásticos y ropa de cama de alta calidad para descansar plácidamente. Las habitaciones disponen de balcón o patio con mobiliario. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Hotel Ma'xanab está en una fantástica zona de Tulum (Zona Hotelera), a solo unos pasos de Playa de Tulum y a apenas 3 min en coche de Parque Nacional Tulum. Además, este hotel de playa se encuentra a 8,8 km de Ruinas mayas de Tulum y a 4,1 km de Reserva de la biosfera Sian Ka'an.
Qué hay cerca
Playa de Tulum(0.1 millas)
Escultura Ven a la Luz(0.8 millas)
Museo SFER IK(1.3 millas)
Parque del Jaguar(1.7 millas)
Parque Nacional Tulum(1.8 millas)
Acceso al Parque Jaguar(1.8 millas)
Mirador Jaguar Tulum(1.8 millas)
Reserva de la biosfera Sian Ka'an(2.5 millas)
Playa pública Las Palmas(2.7 millas)
Centro comercial Hunab Lifestyle Center(3.1 millas)
Playa Paraíso(3.2 millas)
Centro de salud y bienestar Holistika Art Walk(4.3 millas)
Playa Akun(4.5 millas)
Parque Dos Aguas(4.6 millas)
Hospital de Tulum(4.8 millas)
Aeropuerto Internacional de Tulum (TQO)(28 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(76.6 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Ubicación
Carretera Tulum-Boca Paila Km. 6.5, Zona Hotelera, Tulum, Tulum, Estado de Quintana Roo, México
Playa de Tulum (0.1 millas)
Escultura Ven a la Luz (0.8 millas)
Museo SFER IK (1.3 millas)
Parque del Jaguar (1.7 millas)
Parque Nacional Tulum (1.8 millas)
Acceso al Parque Jaguar (1.8 millas)
Opciones de habitación
9
Suite Ground Floor Garden View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
688 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
13
Suite Ground Floor Jungle View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
775 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
9
Suite First Floor Garden View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
624 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
12
Suite First Floor Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
839 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
10
Suite 15 Ground Floor Garden View
Detalles de la oferta
2 Camas Dobles
Capacidad: 2
775 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Suite First Floor Jungle View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
775 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
10
Suite Ground Floor Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
926 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
12
Suite Ground Floor Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
775 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
15
Suite First Floor Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
775 ft²
BalcónBalcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoPiscina privada
Reseñas de los huéspedes
9.6
Excepcional
Basado en 402 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En las reseñas más recientes, el Hotel Ma'xanab Tulum destaca como una estancia boutique tranquila frente a la playa, con un personal muy atento, suites espaciosas y con estilo, y un restaurante bien valorado. Se señalan algunas incidencias como las algas marinas en temporada, un gimnasio muy pequeño y, ocasionalmente, problemas de mantenimiento o ruido.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En las reseñas más recientes, el Hotel Ma'xanab Tulum destaca como una estancia boutique tranquila frente a la playa, con un personal muy atento, suites espaciosas y con estilo, y un restaurante bien valorado. Se señalan algunas incidencias como las algas marinas en temporada, un gimnasio muy pequeño y, ocasionalmente, problemas de mantenimiento o ruido.
El servicio se describe con frecuencia como personalizado y proactivo, desde la coordinación previa a la llegada hasta la ayuda rápida con reservas y transporte. Las habitaciones reciben elogios por su espacio, diseño y piscinas privadas o duchas al aire libre, aunque algunos huéspedes mencionan fallos ocasionales en el aire acondicionado o ruido de pájaros o de la calle por la mañana. La calidad de la comida es un punto fuerte, y muchos se muestran contentos con el desayuno incluido; algunos consideran que la carta es limitada o los precios elevados. Espere una escapada boutique serena y bien gestionada, con un servicio atento y algunas compensaciones.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Ubicación frente a la playa con suficientes tumbonas y una piscina agradable, además de bicicletas gratuitas y masajes de spa populares. Varias reseñas señalan que el gimnasio es pequeño y limitado.
Reseñas de huéspedes relacionadas
4
Maximilian
9 feb 2023
·
Se alojó 3 noches
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
10
Cheryl
30 may 2024
·
Se alojó 5 noches
The hotel was so beautiful! What a relaxing place - and we received a complimentary breakfast every day - delivered to our room. The hotel was so lovely - a sweet private pool on the balcony and lovely beds to lie on on the beach.
The hotel was so beautiful! What a relaxing place - and we received a complimentary breakfast every day - delivered to our room. The hotel was so lovely - a sweet private pool on the balcony and lovely beds to lie on on the beach.
10
Maya
15 jul 2024
·
Se alojó 2 noches
I must say this hotel was amazing in every aspect. The food was extreme good and tasty, worth the pricing. The view from our room was absolutely beautiful, there is a lot of sargassum in the beach so you don’t get to enjoy it much, but the resort as its details was absolutely amazing ! The staff was extremely friendly and accommodating, the customer service was great. We had massages by Deisy and Luis and they were so relaxing. Sofia and Valentina at the front desk were amazing from the beginning and very helpful with information. The hotel is only for adults, therefore it was nice to enjoy the peacefulness and quietness of it. I highly recommend this hotel if you’re traveling from anywhere and you want to go relax at a beautiful hotel. The only downside was the AC in the rooms doesn’t cool enough and there’s no TV in the hotel rooms or hotel areas. The bed and pillows were a little hard and not as comfortable as I thought they would be.
I must say this hotel was amazing in every aspect. The food was extreme good and tasty, worth the pricing. The view from our room was absolutely beautiful, there is a lot of sargassum in the beach so you don’t get to enjoy it much, but the resort as its details was absolutely amazing ! The staff was extremely friendly and accommodating, the customer service was great. We had massages by Deisy and Luis and they were so relaxing. Sofia and Valentina at the front desk were amazing from the beginning and very helpful with information. The hotel is only for adults, therefore it was nice to enjoy the peacefulness and quietness of it. I highly recommend this hotel if you’re traveling from anywhere and you want to go relax at a beautiful hotel. The only downside was the AC in the rooms doesn’t cool enough and there’s no TV in the hotel rooms or hotel areas. The bed and pillows were a little hard and not as comfortable as I thought they would be.
10
Alejandro
25 jun 2025
·
Se alojó 2 noches
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
10
Kimberly
25 jul 2023
·
Se alojó 4 noches
Had such an exceptional stay at Maxanab (Ma-shah-nab). From the time of booking until we left, everything was just phenomenal. As soon as our booking was confirmed the Hotel then reached out if we needed assistance with anything. Checking in was quick and communication was great with front desk and restaurant through watsapp. Our room was beautiful and relaxing and was turned down everyday. Location is good. You can borrow their bikes and visit other resorts and restaurants/shops outside for an easy 10-20min ride or less. The beachfront was beautiful but unfortunately it was seaweed season for July and we were not able to swim at the beach. The restaurant also serves amazing food! There are so many good and wonderful things about this hotel that is hard to mention without having to write such a long review so its best to just go there and experience it yourself. The only very minor thing i would change is to have their hair dryer blow both hot and cold and not just cold air. the staff from housekeeping to restaurant staff and front desk were wonderful. The ladies were helpful and gave us wonderful recommendations about where to go and eat! Here at Maxanab, its pricey but you get what you pay for, an enjoyable, luxurious and wonderful experience! This hotel definitely made our trip to Tulum a memorable one!
Had such an exceptional stay at Maxanab (Ma-shah-nab). From the time of booking until we left, everything was just phenomenal. As soon as our booking was confirmed the Hotel then reached out if we needed assistance with anything. Checking in was quick and communication was great with front desk and restaurant through watsapp. Our room was beautiful and relaxing and was turned down everyday. Location is good. You can borrow their bikes and visit other resorts and restaurants/shops outside for an easy 10-20min ride or less. The beachfront was beautiful but unfortunately it was seaweed season for July and we were not able to swim at the beach. The restaurant also serves amazing food! There are so many good and wonderful things about this hotel that is hard to mention without having to write such a long review so its best to just go there and experience it yourself. The only very minor thing i would change is to have their hair dryer blow both hot and cold and not just cold air. the staff from housekeeping to restaurant staff and front desk were wonderful. The ladies were helpful and gave us wonderful recommendations about where to go and eat! Here at Maxanab, its pricey but you get what you pay for, an enjoyable, luxurious and wonderful experience! This hotel definitely made our trip to Tulum a memorable one!
10
Eryka
10 ago 2025
·
Se alojó 4 noches
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
10
Michelle
15 nov 2024
·
Se alojó 7 noches
The staff is top notch and the location is perfect for a week of rest and relaxation. The massage was one of the best I have ever had, and tours were everything we were looking for. A
The staff is top notch and the location is perfect for a week of rest and relaxation. The massage was one of the best I have ever had, and tours were everything we were looking for. A
10
Shelly
23 feb 2025
·
Se alojó 5 noches
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
8
Daniel
10 may 2025
·
Se alojó 5 noches
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
10
todd
27 jun 2024
·
Se alojó 3 noches
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes describen la propiedad y las habitaciones como muy limpias y bien mantenidas. Algunos informan de problemas como olores a humedad, insectos o fallas aisladas de mantenimiento (por ejemplo, duchas o fallos de electricidad/aire acondicionado).
Reseñas de huéspedes relacionadas
4
Maximilian
9 feb 2023
·
Se alojó 3 noches
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
10
Erika
8 may 2025
·
Se alojó 4 noches
Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
Hands down one of the best hotel experiences I have ever had in the world. Clean, beautiful aesthetic, friendly over the top accommodating staff. The food was also absolutely to die for. I also will be breaking my go to high end European bath products and will be buying the brand they use here called loredana. I will absolutely be back. We also walked off resort every evening very late and felt totally safe.
10
Stephen
3 abr 2025
·
Se alojó 5 noches
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
10
tomasz
21 dic 2023
·
Se alojó 6 noches
Stayed here for a week. Everything was great. Property is beautiful and clean. Food and service were amazing. Beach is always cleaned up from seaweed. Highly recommend staying here
Stayed here for a week. Everything was great. Property is beautiful and clean. Food and service were amazing. Beach is always cleaned up from seaweed. Highly recommend staying here
10
alexandra elena
3 nov 2024
·
Se alojó 5 noches
Great hotel , clean and well taken care of . Staff very nice and welcoming . I highly recommend it!
Great hotel , clean and well taken care of . Staff very nice and welcoming . I highly recommend it!
10
Richard
9 nov 2025
·
Se alojó 3 noches
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
4
David
6 nov 2025
·
Se alojó 7 noches
The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
10
Mateo
2 mar 2025
·
Se alojó 3 noches
Our experience during our stay was nothing short of amazing. The hotel staff were extremely friendly and easily accessible. The hotel room was very spacious and clean. The beach access and amenities make this hotel stay totally worth it.
Our experience during our stay was nothing short of amazing. The hotel staff were extremely friendly and easily accessible. The hotel room was very spacious and clean. The beach access and amenities make this hotel stay totally worth it.
2
maricarmen solange
11 jul 2024
·
Se alojó 4 noches
Muy mal hotel y trato del personal sobre todo de la “gerente” ordinaria y mal educada . Hotel sucio no cumplía las expectativas ni lo que muestran en las fotos.
Muy mal hotel y trato del personal sobre todo de la “gerente” ordinaria y mal educada . Hotel sucio no cumplía las expectativas ni lo que muestran en las fotos.
10
Jamie
30 ene 2023
·
Se alojó 5 noches
Beautiful property, cozy, and impeccably clean. Phenomenal staff and grounds keeping. Restaurant was delicious and food sourced locally, prepared by knowledgeable chefs. Hope to return to this property sometime soon!
Beautiful property, cozy, and impeccably clean. Phenomenal staff and grounds keeping. Restaurant was delicious and food sourced locally, prepared by knowledgeable chefs. Hope to return to this property sometime soon!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas, elegantes y cómodas, a menudo con terrazas, duchas al aire libre y piscinas de inmersión, además de buenas vistas. Algunos mencionan fallos ocasionales en el aire acondicionado y pájaros o ruido de la calle por la mañana.
Reseñas de huéspedes relacionadas
10
Cherie
10 abr 2024
·
Se alojó 7 noches
Amazing staff and service. They take the time to do the little extras and we really enjoyed our holidays! Great hotel and we had the best room with view, lounge pool and outdoor shower!
Amazing staff and service. They take the time to do the little extras and we really enjoyed our holidays! Great hotel and we had the best room with view, lounge pool and outdoor shower!
10
Maya
15 jul 2024
·
Se alojó 2 noches
I must say this hotel was amazing in every aspect. The food was extreme good and tasty, worth the pricing. The view from our room was absolutely beautiful, there is a lot of sargassum in the beach so you don’t get to enjoy it much, but the resort as its details was absolutely amazing ! The staff was extremely friendly and accommodating, the customer service was great. We had massages by Deisy and Luis and they were so relaxing. Sofia and Valentina at the front desk were amazing from the beginning and very helpful with information. The hotel is only for adults, therefore it was nice to enjoy the peacefulness and quietness of it. I highly recommend this hotel if you’re traveling from anywhere and you want to go relax at a beautiful hotel. The only downside was the AC in the rooms doesn’t cool enough and there’s no TV in the hotel rooms or hotel areas. The bed and pillows were a little hard and not as comfortable as I thought they would be.
I must say this hotel was amazing in every aspect. The food was extreme good and tasty, worth the pricing. The view from our room was absolutely beautiful, there is a lot of sargassum in the beach so you don’t get to enjoy it much, but the resort as its details was absolutely amazing ! The staff was extremely friendly and accommodating, the customer service was great. We had massages by Deisy and Luis and they were so relaxing. Sofia and Valentina at the front desk were amazing from the beginning and very helpful with information. The hotel is only for adults, therefore it was nice to enjoy the peacefulness and quietness of it. I highly recommend this hotel if you’re traveling from anywhere and you want to go relax at a beautiful hotel. The only downside was the AC in the rooms doesn’t cool enough and there’s no TV in the hotel rooms or hotel areas. The bed and pillows were a little hard and not as comfortable as I thought they would be.
10
Jekaterina
12 jun 2023
·
Se alojó 4 noches
Absolutely stunning grounds and decor. Rooms are spacious and clean. Views are magical. Very intimate atmosphere
Absolutely stunning grounds and decor. Rooms are spacious and clean. Views are magical. Very intimate atmosphere
8
Myriam
20 feb 2026
·
Se alojó 4 noches
Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
10
Shelly
23 feb 2025
·
Se alojó 5 noches
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
10
Richard
9 nov 2025
·
Se alojó 3 noches
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
10
Araceli
12 jun 2023
·
Se alojó 3 noches
I enjoyed the fact that it was extremely private and every room is a suite with a private balcony, hot tube, cabana, and outdoor shower. You were instantly wisked away and taken to another place the minute u walked past the concierge. There is an on sight restaurant overlooking the beach. It is very quiet and serene. You are given the illusion that you are in the heart of the forest without being in any danger from wildlife. If you want a calm and relaxing getaway this is the place to be.
I enjoyed the fact that it was extremely private and every room is a suite with a private balcony, hot tube, cabana, and outdoor shower. You were instantly wisked away and taken to another place the minute u walked past the concierge. There is an on sight restaurant overlooking the beach. It is very quiet and serene. You are given the illusion that you are in the heart of the forest without being in any danger from wildlife. If you want a calm and relaxing getaway this is the place to be.
4
Andrea
31 mar 2025
·
Se alojó 2 noches
Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
Not worth the higher price vs some of the other hotels on the main road. The shower was facing the backyard with no way to cover the glass so someone on the balcony on the room next to us could see us naked. Power went out so AC stopped working. Breakfast was delicious, welcome drink was nonalcoholic.
10
Alireza
20 abr 2023
·
We had a wonderful stay at Ma'xanab for 6 nights in April. The room was spacious, well designed and luxurious. The balcony and it's view were truly amazing. The hotel itself has a beautiful design. The breakfast was served at the hotel's restaurant or in the room. We tried most of their breakfast options and had dinner there a couple times. Overall their restaurant's food was great. The highlight of our stay however was their front desk staff. Very helpful and friendly. They were always a text away to help us with recommendations, helping us with reservations or any requests. They really made our stay special. We would definitely be back!
We had a wonderful stay at Ma'xanab for 6 nights in April. The room was spacious, well designed and luxurious. The balcony and it's view were truly amazing. The hotel itself has a beautiful design. The breakfast was served at the hotel's restaurant or in the room. We tried most of their breakfast options and had dinner there a couple times. Overall their restaurant's food was great. The highlight of our stay however was their front desk staff. Very helpful and friendly. They were always a text away to help us with recommendations, helping us with reservations or any requests. They really made our stay special. We would definitely be back!
10
David
15 feb 2025
·
Se alojó 6 noches
Hotel Ma'xanab is a charming boutique hotel with a spectacular beachfront. The rooms in particular are lovely - large and stylishly fit out; ours came with a plant-filled terrace and plunge pool. The real stand-out about this hotel, however, is the staff. They are exceedingly accommodating and knowledgeable. Particular shout-outs to Jose, Milo, Diego and the rest of the reception staff. We would highly recommend this hotel.
Hotel Ma'xanab is a charming boutique hotel with a spectacular beachfront. The rooms in particular are lovely - large and stylishly fit out; ours came with a plant-filled terrace and plunge pool. The real stand-out about this hotel, however, is the staff. They are exceedingly accommodating and knowledgeable. Particular shout-outs to Jose, Milo, Diego and the rest of the reception staff. We would highly recommend this hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado por ser amable, personalizado y proactivo, desde la coordinación previa a la llegada hasta la ayuda rápida con reservas y transporte. Algunas reseñas citan respuestas decepcionantes por parte de la dirección.
Reseñas de huéspedes relacionadas
10
Danielle
5 mar 2025
·
Se alojó 3 noches
A Truly Exceptional Stay at Maxanab Hotel – 7 Stars! Nothing short of amazing! The staff went above and beyond, reaching out before my stay to arrange seamless transportation to and from the hotel. While I can’t say for sure if I got the best deal on pricing, it was worth it just to bypass the chaos of airport transportation offers. Once there, I was impressed by the personalized service. The staff knew our names, which at first felt a bit unusual, but I quickly realized it was a thoughtful way to ensure guests’ safety and comfort. The hotel felt intimate and exclusive—almost like a private retreat. The front desk staff are always attentive, monitoring who comes and goes, adding an extra layer of security. The room itself was spacious and well-appointed with a wonderful turndown service. I appreciated their attention to detail. The beachfront was simply perfect—pristine, peaceful, and exactly what you’d hope for in Tulum. The on-site restaurant exceeded expectations, both in quality and service. The included breakfast was a full meal—entree, fruit, and beverage. Compared to food options outside the hotel, dining at Maxanab was both superior in quality and better value for the price. On my next visit, I’ll definitely dine at the resort more often! Overall, this stay was incredible, and I wouldn’t hesitate to return.
A Truly Exceptional Stay at Maxanab Hotel – 7 Stars! Nothing short of amazing! The staff went above and beyond, reaching out before my stay to arrange seamless transportation to and from the hotel. While I can’t say for sure if I got the best deal on pricing, it was worth it just to bypass the chaos of airport transportation offers. Once there, I was impressed by the personalized service. The staff knew our names, which at first felt a bit unusual, but I quickly realized it was a thoughtful way to ensure guests’ safety and comfort. The hotel felt intimate and exclusive—almost like a private retreat. The front desk staff are always attentive, monitoring who comes and goes, adding an extra layer of security. The room itself was spacious and well-appointed with a wonderful turndown service. I appreciated their attention to detail. The beachfront was simply perfect—pristine, peaceful, and exactly what you’d hope for in Tulum. The on-site restaurant exceeded expectations, both in quality and service. The included breakfast was a full meal—entree, fruit, and beverage. Compared to food options outside the hotel, dining at Maxanab was both superior in quality and better value for the price. On my next visit, I’ll definitely dine at the resort more often! Overall, this stay was incredible, and I wouldn’t hesitate to return.
10
Stefanie
8 feb 2025
·
Se alojó 7 noches
My husband and I stayed for a week and loved this property! The rooms were clean and very comfortable and our beach view superb! The staff were attentive and extremely helpful. They recommended many restaurants that were all fantastic!
My husband and I stayed for a week and loved this property! The rooms were clean and very comfortable and our beach view superb! The staff were attentive and extremely helpful. They recommended many restaurants that were all fantastic!
8
RICARDO JORGE
19 feb 2025
·
Se alojó 5 noches
We really like this hotel in terms of cleaning and and the property conditions in general. However we really disappointing with the amount of noise at night coming into our room from the traffic on the main street and we re not being able to sleep because of that. Staff didnt do anything to help us or move to another room with less noise since they have those available unless we pay more for.
We really like this hotel in terms of cleaning and and the property conditions in general. However we really disappointing with the amount of noise at night coming into our room from the traffic on the main street and we re not being able to sleep because of that. Staff didnt do anything to help us or move to another room with less noise since they have those available unless we pay more for.
10
Tyler
5 mar 2025
·
Se alojó 2 noches
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
10
Eryka
10 ago 2025
·
Se alojó 4 noches
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
10
Shelly
23 feb 2025
·
Se alojó 5 noches
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
2
Erin
18 feb 2026
·
Se alojó 8 noches
Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it. The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly. I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
Rude, disrespectful and inconsiderate management. Splurged 6K for the week for the room with the private “pool” which after being in it for 30 minutes, dyed my swimsuit a gross green yellow color that did not come out despite washing it. The manager told me it wasn’t their fault (even though they knew this happened before, and didn’t warn me) and refused to compensate me $175 for the bikini. They never showed any consideration whatsoever, and basically just told me I was wrong. No apologies, no accountability. I was shocked at how rude I was treated, quite frankly. I never expected a hotel this expensive to have such rude staff and absolutely zero customer service skills. The price does not match the experience.
10
todd
27 jun 2024
·
Se alojó 3 noches
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
10
cindy
31 ene 2023
·
Se alojó 4 noches
The Maxanab was amazing in all areas! Jose in the restaurant was exceptional! Top notch service and took very good care of us! Everyone on the staff was sure to make it a point we were beyond well taken care of! I can’t wait to go back!
The Maxanab was amazing in all areas! Jose in the restaurant was exceptional! Top notch service and took very good care of us! Everyone on the staff was sure to make it a point we were beyond well taken care of! I can’t wait to go back!
10
Andrea
21 mar 2024
·
Se alojó 7 noches
What a magical location! I traveled to Tulum with a friend for a week and we really couldn't fault a thing. From the beautiful setting on the beach, to the restaurant and bar from which to watch the turquoise ocean just steps away; from the incredible staff throughout the property, to the clean and spacious room, which was modern yet very in-fitting with the eco-friendly and jungle-meets-beach environment - we were never disappointed. The food was great - breakfast is included, and you can pick from an extensive menu of hot and cold dishes - and the cocktails go down very well too! A huge shout out to the staff in the property, including the wonderful Sofia, Valeria, Fabiola and Armando on the front desk. Everyone was so helpful and nice, and it's not often you leave a holiday giving big hugs to the hotel team as you go. Taxis into town are around $30, which is standard for Tulum beach, but they are always available. Plenty of eating options within walking distance as well as a cab ride away. Just ask the front desk team for recommendations and they will find something to suit your taste. I would stay here again in a heartbeat and highly recommend the hotel. A slice of Mexican paradise. Thank you, Hotel Ma'xanab!
What a magical location! I traveled to Tulum with a friend for a week and we really couldn't fault a thing. From the beautiful setting on the beach, to the restaurant and bar from which to watch the turquoise ocean just steps away; from the incredible staff throughout the property, to the clean and spacious room, which was modern yet very in-fitting with the eco-friendly and jungle-meets-beach environment - we were never disappointed. The food was great - breakfast is included, and you can pick from an extensive menu of hot and cold dishes - and the cocktails go down very well too! A huge shout out to the staff in the property, including the wonderful Sofia, Valeria, Fabiola and Armando on the front desk. Everyone was so helpful and nice, and it's not often you leave a holiday giving big hugs to the hotel team as you go. Taxis into town are around $30, which is standard for Tulum beach, but they are always available. Plenty of eating options within walking distance as well as a cab ride away. Just ask the front desk team for recommendations and they will find something to suit your taste. I would stay here again in a heartbeat and highly recommend the hotel. A slice of Mexican paradise. Thank you, Hotel Ma'xanab!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Frente a la playa y cerca de restaurantes y bares, pero en general más tranquilo que la cercana zona de clubes nocturnos. Varios señalan la presencia estacional de algas en la playa y que caminar por la carretera principal puede ser oscuro o irregular.
Reseñas de huéspedes relacionadas
10
Sonia
20 feb 2024
·
Se alojó 4 noches
Hotel was situated in a great location, walking distance to bars and restaurants. Hotel is meant for a quiet vacation--things shut down around 10:30PM. They have limited # of rooms, so the staff was very attentive to our needs. They have bikes you can use as well to get around (streets are narrow, so you need to be careful). We went with a group of 6, and the staff was beyond accommodating, helping us coordinate dinners and excursions. The last night, our AC went out, and they held an extra room for us, so we could have a good nights sleep before our flights. Breakfast menu was limited, but options were delicious!
Hotel was situated in a great location, walking distance to bars and restaurants. Hotel is meant for a quiet vacation--things shut down around 10:30PM. They have limited # of rooms, so the staff was very attentive to our needs. They have bikes you can use as well to get around (streets are narrow, so you need to be careful). We went with a group of 6, and the staff was beyond accommodating, helping us coordinate dinners and excursions. The last night, our AC went out, and they held an extra room for us, so we could have a good nights sleep before our flights. Breakfast menu was limited, but options were delicious!
10
Cara
31 mar 2023
·
Se alojó 4 noches
Excellent! Located in a prime location. Service and staff is excellent.
Excellent! Located in a prime location. Service and staff is excellent.
8
Nicholas
26 abr 2025
·
Se alojó 4 noches
Property was nice!! Convenient and within walking distance for food and activities
Property was nice!! Convenient and within walking distance for food and activities
10
Ben
7 jun 2024
·
Se alojó 6 noches
The most fantastic stay- we were on our honeymoon and the team went above and beyond to make it special. It is right on the beach, and the pool / restaurant feel like a private beach club- secluded and safe. The room was incredible, great facilities and upkeep, and the private pool is worth going for! Food and drinks options are some of the best we have tried. Hotel is also a very short walk from all popular restaurants, bars, and beach clubs. Thanks for everything!
The most fantastic stay- we were on our honeymoon and the team went above and beyond to make it special. It is right on the beach, and the pool / restaurant feel like a private beach club- secluded and safe. The room was incredible, great facilities and upkeep, and the private pool is worth going for! Food and drinks options are some of the best we have tried. Hotel is also a very short walk from all popular restaurants, bars, and beach clubs. Thanks for everything!
10
Shyla
17 feb 2024
·
Se alojó 6 noches
Excellent property. Central and a gorgeous beach.
Excellent property. Central and a gorgeous beach.
10
Tyler
5 mar 2025
·
Se alojó 2 noches
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
Great small boutique hotel in a good location. Close to all the hot spots in Tulum but no loud clubs immediately nearby, which is nice. Staff is friendly and helpful. Service is excellent in the room, at the restaurant, and on the beach. Restaurant food was good, both for breakfast and for lunch service on the beach. This was our second stay at Hotel Ma'xanab and it was great both times. We will go back.
10
Bianca
21 may 2024
·
Se alojó 5 noches
Our stay was amazing and we would highly recommend this hotel to anyone visiting Tulum! The entire staff so so kind and accommodating and went above and beyond for us! The hotel is in a great location, walking distance to downtown, but everything you need is also right outside your door with the beach, pool, and restaurant and bar right there! Also, the food was ABSOLUTELY AMAZING!
Our stay was amazing and we would highly recommend this hotel to anyone visiting Tulum! The entire staff so so kind and accommodating and went above and beyond for us! The hotel is in a great location, walking distance to downtown, but everything you need is also right outside your door with the beach, pool, and restaurant and bar right there! Also, the food was ABSOLUTELY AMAZING!
10
Shelly
23 feb 2025
·
Se alojó 5 noches
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
Hotel Ma'xanab is a excellent quiet hotel where guest come for a peaceful retreat, excellent food and incredibly attentive service. The staff make the hotel what it is - they ensure guests are comfortable, informed and happy throughout their stay. From the front desk to the waiters, every staff member is positive and looking out for your best interests. Jose and Mario were incredible. By day 2, I’d have a coffee served to me, before I even sat down, just the way I ordered it the day before. And Mario was particularly helpful, checking in on us every hour and providing suggestions on where to spend our time. Trust the staff to steer you in the right direction. The property is small, yet breathtaking, with large rooms nestled in a jungle setting. My room had an outdoor shower, and my fridge was stocked daily with complimentary cold water, cookies and nuts. The gym was tiny but had enough free weights and a pull up bar to make for a good workout. I loved that there was no need to wake up early to reserve beach chairs. This hotel ensures guests are a priority and help set up our beach chairs, umbrellas and towels daily. The only negatives -- the general expense of Tulum and the treacherous walk from the hotel to the nightlife. No sidewalks, little lighting and too many vehicles. Tulum is expensive with its boho-chic vibe and night scene. Dinners and drinks were more expensive here than Toronto. So come prepared to spend if you like to shop or eat well.
10
Derek
10 jun 2024
·
Se alojó 3 noches
Great location, great service. All staff is very friendly and courteous. The area is a bit underdeveloped in terms of roads/sidewalks. But that's Tulum, and it's right in the heart. Luckily there is a great drugstore and wine store/convenience across the street that are also well staffed and welcoming.
Great location, great service. All staff is very friendly and courteous. The area is a bit underdeveloped in terms of roads/sidewalks. But that's Tulum, and it's right in the heart. Luckily there is a great drugstore and wine store/convenience across the street that are also well staffed and welcoming.
10
todd
27 jun 2024
·
Se alojó 3 noches
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
7 nights in June ‘24. Can’t imagine there’s a better place to stay in Tulum unless you prefer crowded crazy loud nightclub like atmosphere that dominates Tulum down the road a mile or so. Great beach with few people in the area. Ample beds and chairs. Fantastic food and service….really really good. Pleasant music, not too loud or obtrusive. Enjoyed conversing with staff. Hermelindo full of joy every morning. Milo, very professional but a joker of sort. Roger, Luis, Bricio, Walter, all top notch. Rooms are gorgeous and sexy. Plunge pool on deck 95 degrees F nominally set to heat in evenings but they will fire up earlier if you prefer mornings or afternoon. Outdoor shower fantastic. Never used larger indoor shower. Pool is very nice and rare in Tulum. Chairs in shade of palms. Staff up front couldn’t be more helpful and accommodating. All the water you want, ice, cookies. 2x daily maid service including turn down. Cool little bracelet with hip that serves as room key. Layout of facility sort of like tree house in jungle with wood walkways and stairs throughout cluster of stone buildings. All beautiful. Huge sea turtles hit beach twice on our visit. It’s a magical place.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El restaurante del hotel recibe grandes elogios por su calidad y sabor, y el desayuno incluido es muy apreciado. Algunos huéspedes mencionan un menú pequeño o precios más altos.
Reseñas de huéspedes relacionadas
4
Maximilian
9 feb 2023
·
Se alojó 3 noches
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
The overall impression from this hotel is very unsatisfactory. We stayed for 3 nights and out of these 3 nights our shower was not working for 2 nights. When asked, we were told that we just do not how to turn the water on. Admitting that we might be too stupid to turn on the shower, we asked the receptionist to show us how to turn it on. Turns out, the shower was not working properly from the beginning. At least, one day we could shower😉 I was expecting a holiday where I can go in the gym in the morning but the gym has the equipment that is at least 20-30 years old. Housekeeping would come after 2 PM and often did not take the rubbish nor fill in the coffee tabs. The breakfast was very tasty but a bit too little served- only one egg or toast dish, one coffee and one juice. Nevertheless, the location of the hotel is great and you have a free parking! If it was rated with 3 stars I would not be disappointed, but for 5 starts they need to do much, much better.
10
Carlos
11 ene 2025
·
Se alojó 4 noches
Excellent property and the staff are beyond excellent. Highly recommend. All the food is amazing at the hotel, specially the hamachi and mixed ceviche.
Excellent property and the staff are beyond excellent. Highly recommend. All the food is amazing at the hotel, specially the hamachi and mixed ceviche.
10
Melinda
19 oct 2024
·
Se alojó 4 noches
This hotel is wonderful. The staff are exceptional. The food was fresh and local specifically the ceviche was unbelievable! The breakfast included was ver nice touch.
This hotel is wonderful. The staff are exceptional. The food was fresh and local specifically the ceviche was unbelievable! The breakfast included was ver nice touch.
10
Alejandro
25 jun 2025
·
Se alojó 2 noches
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
10
Stephen
3 abr 2025
·
Se alojó 5 noches
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
When we first entered the hotel, we were a little disappointment because of the seaweed on the beach to find out that it was down the whole coast anyway however, our choice to stay at this hotel was an unbelievable experience. Probably one of the cleanest hotels I've ever stayed out in my entire life. The staff was so kind and respectable and couldn't do enough for us, and also only ate lunch there, but the food was incredible. I would definitely recommend it.
10
Eryka
10 ago 2025
·
Se alojó 4 noches
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
10
Carmen
11 jul 2025
·
Se alojó 4 noches
Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.
Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.
10
Vanessa Tatiana
28 jun 2023
·
Se alojó 7 noches
The menu options were great. The chef is very talented. We ate at other restaurants in the area and we actually preferred the restaurant at Ma’xanab.
The menu options were great. The chef is very talented. We ate at other restaurants in the area and we actually preferred the restaurant at Ma’xanab.
8
Daniel
10 may 2025
·
Se alojó 5 noches
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
10
Taner
22 abr 2025
·
Se alojó 4 noches
I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.
I don’t know where to start. Everything, literally everything, about this hotel is a 10/10. From staff, to grounds, to the room, beach, pool, and everything in between was nothing short of amazing. Try everything on the menu, it’s delicious. Don’t know what to drink, have the bartenders serve you a surprise. This is the only hotel I will be returning back to in Tulum.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Laura
11 sept 2025
·
Se alojó 2 noches
Atención excelente
Atención excelente
10
Franco
2 feb 2025
·
Se alojó 4 noches
El hotel es una buena opción para Tulum, un buen equilibrio de calidad precio, gente muy cordial, los hosts Valeria y Diego muy amables y los chicos de la playa Jose,Luis,Milo y Jerry muy atentos… la comida del hotel también muy buena… Si recomiendo el hotel!!!
El hotel es una buena opción para Tulum, un buen equilibrio de calidad precio, gente muy cordial, los hosts Valeria y Diego muy amables y los chicos de la playa Jose,Luis,Milo y Jerry muy atentos… la comida del hotel también muy buena… Si recomiendo el hotel!!!
10
Luis A
5 nov 2024
·
Se alojó 2 noches
Hermoso el hotel!!! Excelente la atencion de todos, especialmente de luis el mesero. Muy limpio, muy atentos todos. Precios MUY BUENOS, LA MEJOR VISTA Y PLAYA PRECIOSA.
Hermoso el hotel!!! Excelente la atencion de todos, especialmente de luis el mesero. Muy limpio, muy atentos todos. Precios MUY BUENOS, LA MEJOR VISTA Y PLAYA PRECIOSA.
10
Jose Carlos
4 oct 2024
·
Se alojó 4 noches
Muy buen servicio, el personal muy atento y amable. Las instalaciones del hotel muy completas y en buen estado. Excelente para descansar. La comida del restaurante vale la pena.
Muy buen servicio, el personal muy atento y amable. Las instalaciones del hotel muy completas y en buen estado. Excelente para descansar. La comida del restaurante vale la pena.
2
maricarmen solange
11 jul 2024
·
Se alojó 4 noches
Muy mal hotel y trato del personal sobre todo de la “gerente” ordinaria y mal educada . Hotel sucio no cumplía las expectativas ni lo que muestran en las fotos.
Muy mal hotel y trato del personal sobre todo de la “gerente” ordinaria y mal educada . Hotel sucio no cumplía las expectativas ni lo que muestran en las fotos.
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-17: NO DATA
- 2026-09-18: 186.0922979674072USD
- 2026-09-19: 182.65539759223935USD
- 2026-09-20: 170.06899228623962USD
- 2026-09-21: 166.65526958473205USD
- 2026-09-22: 170.06899228623962USD
- 2026-09-23: 168.78511034051513USD
- 2026-09-24: 175.70211301318358USD
- 2026-09-25: 183.41556572360227USD
- 2026-09-26: 184.31145376263427USD
- 2026-09-27: 170.83147292926023USD
- 2026-09-28: 170.85174244432065USD
- 2026-09-29: 170.85174244432065USD
- 2026-09-30: 184.30145039781186USD
- 2026-10-01: 227.6586088351135USD
- 2026-10-02: 233.9953287529449USD
- 2026-10-03: 227.7635828491516USD
- 2026-10-04: 219.8126772371521USD
- 2026-10-05: 213.1895212162628USD
- 2026-10-06: 214.1397883173065USD
- 2026-10-07: 230.2265654358673USD
- 2026-10-08: 227.7635828491516USD
- 2026-10-09: 353.92342717300414USD
- 2026-10-10: 233.9953287529449USD
- 2026-10-11: 218.33296759968565USD
- 2026-10-12: 213.1895212162628USD
- 2026-10-13: 226.5732525113983USD
- 2026-10-14: 237.60633322549435USD
- 2026-10-15: 228.40504204875182USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 206.0877979154205USD
- 2026-10-19: 220.3225860576782USD
- 2026-10-20: 222.9222345795593USD
- 2026-10-21: 223.89312157621762USD
- 2026-10-22: 235.14300025822448USD
- 2026-10-23: 220.34150660760497USD
- 2026-10-24: NO DATA
- 2026-10-25: 220.80164387040708USD
- 2026-10-26: 221.87193383029174USD
- 2026-10-27: 246.07632762854USD
- 2026-10-28: 217.66076250645446USD
- 2026-10-29: 236.99616300938413USD
- 2026-10-30: 235.0359414798889USD
- 2026-10-31: 237.9250744156494USD
- 2026-11-01: 263.0834493488159USD
- 2026-11-02: 521.5124434156494USD
- 2026-11-03: 479.63390843609614USD
- 2026-11-04: 512.2782690238952USD
- 2026-11-05: NO DATA
- 2026-11-06: 537.4200359187927USD
- 2026-11-07: 532.2688811631774USD
- 2026-11-08: 543.4133303364257USD
- 2026-11-09: 521.5124434156494USD
- 2026-11-10: 511.47757938143917USD
- 2026-11-11: 577.6748723721313USD
- 2026-11-12: 512.1915498367309USD
- 2026-11-13: NO DATA
- 2026-11-14: 571.9657015458984USD
- 2026-11-15: 511.56426353054803USD
- 2026-11-16: 492.5575199874572USD
- 2026-11-17: 549.0741136081238USD
La recepción está abierta todos los días de 07:00 a 02:00. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Si tienes previsto llegar después de las 23:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes recibirán un correo electrónico 24 horas antes de su llegada con las instrucciones para el registro de entrada. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen extintor y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 11:00 a 18:00.
- Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Servicios
Mostrador turístico
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Piscina al aire libre
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Comidas para llevar
Desayuno en la habitación
Solo para adultos
Beach Sun Loungers
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Internet
WiFi gratuito