Candlewood Suites - Joliet Southwest by IHG

The size of the rooms are huge and very clean!

I didn’t stay staff was really rude

We were here for a wedding. The shuttle brought us back it was very convenient. Hotel was clean and comfy beds.

We enjoyed everything about our stay! The room was great, the pool & hot tub were great and the staff were Friendly and Helpful!

Our room had multiple large patches of black mold on the wall near the ceiling (wish I could post pictures here). Asked the front desk we could have a different room and they said they were completely sold out. Maintenance came by to clean the wall by just spraying a solution and wiping it, in an out in only a minute, then our room smelled like bleach and we couldn’t ventilate the room because the windows don’t open. I’m allergic to mold and my wife gets migraines easily from potent chemical-y smells. Told the hotel that this is not up to standards as a comfortable, let alone habitable room and that we should be appropriately refunded some amount. They said that since I booked through a third party and not the hotel directly that they couldn’t do so, but that they could give us 2 breakfast vouchers and 500 points (worth around $4 based on my searching) and they didn’t even add the reward points to my account. Very frustrating.