Sunday Hotel Naala, Downtown Tulum
US$ 71
/noite
Média para novembro
Preços para Sunday Hotel Naala, Downtown Tulum
Selecione datas para ver preços e disponibilidade
US$ 71
/noite
Média para novembro
Preços médios mensais
Em Sunday Hotel Naala, Downtown Tulum, o preço por noite é, em média, US$ 33 no mês mais barato (maio) e US$ 74 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 74 |
| fevereiro | US$ 52 |
| março | US$ 42 |
| abril | US$ 43 |
| maio | US$ 33 |
| junho | US$ 34 |
| julho | US$ 36 |
| agosto | US$ 39 |
| setembro | US$ 69 |
| outubro | US$ 41 |
| novembro | US$ 71 |
| dezembro | US$ 67 |
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J
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nov. · US$ 71
N
D
Mais caro: janeiro (aprox. US$ 74)
Mais barato: maio (aprox. US$ 33)
Sobre este alojamento
Experimente uma piscina exterior e aluguer de bicicletas. Entre as facilidades adicionais contam-se Wi-fi grátis, apoio para excursões/compra de bilhetes e um salão de banquetes.
Comodidades
Experimente uma piscina exterior e aluguer de bicicletas. Entre as facilidades adicionais contam-se Wi-fi grátis, apoio para excursões/compra de bilhetes e um salão de banquetes.
Comodidades para negócios
As principais comodidades incluem uma receção aberta 24 horas, assistência multilingue e armazenamento de bagagem. Este hotel conta com transporte de/para o aeroporto (mediante pedido) mediante uma sobretaxa e há estacionamento no local.
Restaurante
Peça o seu cocktail favorito no bar/lounge.
Quartos
Sinta-se em casa num dos 95 quartos com ar condicionado, um minibar e um televisor de ecrã plano. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho privativas dispõem de um polibã, artigos de higiene grátis e secadores de cabelo.
Localização
Com uma estadia Sunday Hotel Naala Tulum, ficará numa localização central em Tulum, a 2 minuto(s) de carro de Parque Nacional de Tulum e a 5 minuto(s) de Ruínas Maias de Tulum. Este hotel está a 4,3 km (2,7 mi) de Playa de Tulum e a 17,5 km (10,9 mi) de Parque Xel-Há.
O que há nas proximidades
Centro de Estilo de Vida Hunab(0.2 milhas)
Parque Jaguar(0.2 milhas)
Parque Dos Aguas(1.1 milhas)
Entrada do Parque Jaguar(1.4 milhas)
Parque Nacional de Tulum(1.4 milhas)
Mirante do Jaguar Tulum(1.4 milhas)
Hospital de Tulum(1.5 milhas)
Cenote Calavera(1.6 milhas)
Torre de Tulum(1.7 milhas)
SFER IK(1.9 milhas)
Playa Ruinas(2.1 milhas)
Ruínas Maias de Tulum(2.2 milhas)
Playa de Aceso Libre Las Palmas(2.3 milhas)
Caminhada de Arte Holistika(2.4 milhas)
Templo dos Afrescos(2.4 milhas)
O aeroporto preferencial para Sunday Hotel Naala Tulum é o de Aeroporto Internacional de Tulum (TQO)(27.8 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Localização
Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Zamá, Tulum, Tulum, Estado de Quintana Roo, México
Centro de Estilo de Vida Hunab (0.2 milhas)
Parque Jaguar (0.2 milhas)
Parque Dos Aguas (1.1 milhas)
Entrada do Parque Jaguar (1.4 milhas)
Parque Nacional de Tulum (1.4 milhas)
Mirante do Jaguar Tulum (1.4 milhas)
Opções de quartos
14
Standard Double with Balcony
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
172 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
17
Suite Deluxe
Detalhes do quarto
1 Cama De Casal
Dormidas 2
172 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
12
Comfort Suite With View
Detalhes do quarto
2 Camas De Casal
Dormidas 4
172 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
10
Standard Two Beds
Detalhes do quarto
2 Camas De Casal
Dormidas 4
172 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
16
Quarto Familiar
Detalhes do quarto
1 Cama De Casal Grande
e 2 Camas De Casal
Dormidas 6
172 ft²
VarandaAr condicionadoWi-Fi (gratuito)Frigorífico
Avaliações dos hóspedes sobre Sunday Hotel Naala, Downtown Tulum
8.7
Fabuloso
Com base em 755 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em Naala Tulum, os viajantes elogiam o design boho estiloso, a localização conveniente perto de lojas e restaurantes, e as piscinas na cobertura com vistas panorâmicas, ao mesmo tempo em que notam um café da manhã irregular, problemas ocasionais de manutenção e com água quente, colchões macios e algum ruído da construção ou da vida noturna.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Em Naala Tulum, os viajantes elogiam o design boho estiloso, a localização conveniente perto de lojas e restaurantes, e as piscinas na cobertura com vistas panorâmicas, ao mesmo tempo em que notam um café da manhã irregular, problemas ocasionais de manutenção e com água quente, colchões macios e algum ruído da construção ou da vida noturna.
Os quartos são modernos e frequentemente espaçosos, mas a limpeza pode ser inconsistente e alguns hóspedes relataram lençóis manchados ou falta de serviço. O atendimento é frequentemente caloroso e prestativo, embora alguns tenham notado check-in lento, disputas de cobrança ou interações indiferentes na recepção. A localização é prática para a cidade, mas chegar à praia geralmente requer táxi ou bicicleta, e o estacionamento no local geralmente tem um custo extra. Espere uma estadia estilosa e com bom custo-benefício, com uma cobertura animada e alguns detalhes a serem melhorados.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As piscinas na cobertura, espreguiçadeiras e o bar/restaurante são um destaque, com ótimas vistas, embora os horários/pagamento possam ser inconsistentes, as opções de bebidas limitadas e alguma manutenção necessária (tinta da piscina descascando, assentos desgastados). O estacionamento subterrâneo é conveniente, mas geralmente pago; bicicletas e spa/massagem básica estão disponíveis.
Avaliações dos hóspedes relacionadas
10
Kevin
24 de abr. de 2025
·
A estadia foi de 2 noites
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
KayRachel
18 de out. de 2025
·
A estadia foi de 3 noites
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
10
elizabeth
28 de ago. de 2025
·
A estadia foi de 2 noites
Lo único malo que nos cobraron el estacionamiento aparte
Lo único malo que nos cobraron el estacionamiento aparte
8
MA
23 de ago. de 2025
·
A estadia foi de 1 noite
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
10
Coates
25 de jul. de 2025
·
A estadia foi de 2 noites
Lovely garden and rooftop pool area.
Lovely garden and rooftop pool area.
6
Jorge H.
15 de set. de 2025
·
A estadia foi de 1 noite
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
8
VERONICA
25 de jan. de 2025
·
A estadia foi de 1 noite
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
10
Giany
9 de fev. de 2026
·
A estadia foi de 1 noite
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
10
Colette
23 de out. de 2025
·
A estadia foi de 1 noite
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
10
William
25 de mai. de 2025
·
A estadia foi de 5 noites
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam o Naala Tulum limpo em todas as áreas, mas a limpeza pode ser inconsistente, com atendimento ocasional ausente, lençóis/toalhas manchados e cheiros esporádicos de encanamento ou água.
Avaliações dos hóspedes relacionadas
8
Dawn
9 de set. de 2025
·
A estadia foi de 3 noites
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
8
KayRachel
18 de out. de 2025
·
A estadia foi de 3 noites
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
8
Werner
7 de nov. de 2024
·
A estadia foi de 2 noites
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
6
Sofia
1 de jan. de 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
10
Boyan
17 de fev. de 2023
·
A estadia foi de 4 noites
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
8
Mikel
18 de out. de 2025
·
A estadia foi de 1 noite
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
10
Tomas
10 de ago. de 2025
·
A estadia foi de 1 noite
It was a good place to stay, very clean
It was a good place to stay, very clean
10
Lenora
3 de ago. de 2025
·
A estadia foi de 8 noites
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
8
David
2 de jan. de 2025
·
A estadia foi de 3 noites
Solo 1 dia fueron a hacer limpieza.
Solo 1 dia fueron a hacer limpieza.
10
Donna
22 de jan. de 2026
·
A estadia foi de 2 noites
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são modernos e frequentemente espaçosos, com camas confortáveis, mas outros acharam os colchões muito macios ou pequenos, as paredes finas e o ruído externo perturbador, e água quente intermitente ou ar condicionado fraco em algumas estadias.
Avaliações dos hóspedes relacionadas
6
Susana
12 de mar. de 2025
·
A estadia foi de 2 noites
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
10
Kevin
24 de abr. de 2025
·
A estadia foi de 2 noites
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
4
Anders
4 de jan. de 2026
·
A estadia foi de 4 noites
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
8
Guthrie
23 de mai. de 2024
·
A estadia foi de 1 noite
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
4
judd
5 de jan. de 2025
·
A estadia foi de 4 noites
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
6
adan
25 de mar. de 2025
·
A estadia foi de 1 noite
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
6
Brian
24 de jul. de 2024
·
A estadia foi de 2 noites
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
6
Mehdi
9 de jun. de 2025
·
A estadia foi de 4 noites
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
10
Robert
8 de mar. de 2024
·
A estadia foi de 3 noites
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
10
Colette
23 de out. de 2025
·
A estadia foi de 1 noite
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por ser atenciosa e prestativa, com destaques para a recepção e a gerência, embora alguns hóspedes tenham relatado check-in lento ou indiferente, disputas de cobrança/minibar ou grosseria da equipe da piscina/spa.
Avaliações dos hóspedes relacionadas
10
Ivana Monique
2 de out. de 2025
·
A estadia foi de 6 noites
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
6
Furqan
9 de fev. de 2024
·
A estadia foi de 3 noites
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
10
Chad
16 de set. de 2025
·
A estadia foi de 1 noite
Wonderful property, especially for the price. The staff was excellent.
Wonderful property, especially for the price. The staff was excellent.
4
Molly
30 de dez. de 2025
·
A estadia foi de 5 noites
Personale ved bassenget var veldig uhøflige
Personale ved bassenget var veldig uhøflige
10
Roberta
1 de jan. de 2025
·
A estadia foi de 1 noite
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
10
Myesha
22 de ago. de 2025
·
A estadia foi de 5 noites
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
6
Sofia
1 de jan. de 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
8
Jessica
1 de abr. de 2025
·
A estadia foi de 13 noites
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
10
Jose Ricardo
20 de jul. de 2025
·
A estadia foi de 2 noites
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
10
William
25 de mai. de 2025
·
A estadia foi de 5 noites
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Conveniente para a cidade, com lojas e restaurantes próximos em uma avenida principal, mas não está na praia; chegar às praias ou ruínas geralmente requer táxi, bicicleta ou carro, e alguns notaram ruído da construção ou da vida noturna.
Avaliações dos hóspedes relacionadas
8
Dawn
9 de set. de 2025
·
A estadia foi de 3 noites
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
10
Kevin
24 de abr. de 2025
·
A estadia foi de 2 noites
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Eunice
22 de jun. de 2025
·
A estadia foi de 1 noite
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
10
Thomas
9 de dez. de 2024
·
A estadia foi de 4 noites
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
8
Jason
27 de mar. de 2023
·
Property is beautiful and great location
Property is beautiful and great location
6
Mark
4 de fev. de 2025
·
A estadia foi de 5 noites
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
8
Samuel
1 de mar. de 2026
·
A estadia foi de 1 noite
Location
Location
8
MARIANA
4 de abr. de 2023
·
A estadia foi de 3 noites
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
8
Arianny
31 de jul. de 2025
·
A estadia foi de 2 noites
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
10
Donna
22 de jan. de 2026
·
A estadia foi de 2 noites
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã e o restaurante na cobertura são variados: alguns apreciaram opções decentes, mas muitos acharam a seleção limitada, o serviço lento, os horários inconsistentes e as bebidas sem graça; em alguns momentos, o bar/restaurante estava fechado ou não conseguia cobrar nas contas dos hóspedes.
Avaliações dos hóspedes relacionadas
10
Kevin
24 de abr. de 2025
·
A estadia foi de 2 noites
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Noelannah
18 de mar. de 2024
·
A estadia foi de 4 noites
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
8
MA
23 de ago. de 2025
·
A estadia foi de 1 noite
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
8
Werner
7 de nov. de 2024
·
A estadia foi de 2 noites
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
10
Karilu Almeida
30 de ago. de 2025
·
A estadia foi de 3 noites
Breakfast was really inconsistent
Breakfast was really inconsistent
6
SHLOMO
22 de mar. de 2023
·
A estadia foi de 2 noites
good location, good breakfast with slow service.
good location, good breakfast with slow service.
6
Jorge H.
15 de set. de 2025
·
A estadia foi de 1 noite
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
4
Magaly
18 de out. de 2025
·
A estadia foi de 2 noites
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
8
Adrien
11 de jul. de 2025
·
A estadia foi de 2 noites
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
8
Elizabeth
8 de mar. de 2025
·
A estadia foi de 5 noites
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Gabriela
29 de jan. de 2022
·
A estadia foi de 4 noites
Maravilhoso, lindo, quarto ótimo espaçoso cama boa, boa limpeza, boa ducha, boa localização, ótimo café da manhã, piscina lindíssima
Maravilhoso, lindo, quarto ótimo espaçoso cama boa, boa limpeza, boa ducha, boa localização, ótimo café da manhã, piscina lindíssima
10
celine
7 de mar. de 2023
·
A estadia foi de 6 noites
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
10
Alex
3 de mar. de 2023
·
A estadia foi de 2 noites
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
10
Justin
26 de fev. de 2023
·
A estadia foi de 4 noites
Cool room and overall vibe. Best rooftop view in tulum
Cool room and overall vibe. Best rooftop view in tulum
10
Susana
19 de fev. de 2023
·
A estadia foi de 1 noite
We could not use the pool, due to the construction. Friendly staff!
We could not use the pool, due to the construction. Friendly staff!
Políticas da propriedade
Check-in
Check-out
De 00:00 a 00:00
Antes das 00:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-01: 108.86927929630279USD
- 2026-11-02: 59.52504561344147USD
- 2026-11-03: 59.52504561344147USD
- 2026-11-04: 61.4737101341629USD
- 2026-11-05: 59.488737085933685USD
- 2026-11-06: 59.488737085933685USD
- 2026-11-07: 58.80189329246521USD
- 2026-11-08: 58.84511895143509USD
- 2026-11-09: 59.52504561344147USD
- 2026-11-10: 61.4737101341629USD
- 2026-11-11: 59.52504561344147USD
- 2026-11-12: 62.151503515205384USD
- 2026-11-13: 61.4737101341629USD
- 2026-11-14: 61.40108880403519USD
- 2026-11-15: 59.52504561344147USD
- 2026-11-16: 61.40108880403519USD
- 2026-11-17: 59.53714845594406USD
- 2026-11-18: 59.53714845594406USD
- 2026-11-19: 59.53714845594406USD
- 2026-11-20: 61.40108880403519USD
- 2026-11-21: 48.53226163181305USD
- 2026-11-22: 45.303714034996034USD
- 2026-11-23: 45.303714034996034USD
- 2026-11-24: 47.28143221790314USD
- 2026-11-25: 54.54625855133057USD
- 2026-11-26: 56.537584416217804USD
- 2026-11-27: 57.5382470923233USD
- 2026-11-28: 60.48781369543075USD
- 2026-11-29: 47.108516756687166USD
- 2026-11-30: 51.97174753732681USD
- 2026-12-01: 49.24833864217758USD
- 2026-12-02: 50.43352798410416USD
- 2026-12-03: 61.40108880403519USD
- 2026-12-04: 72.53822194747924USD
- 2026-12-05: 61.40108880403519USD
- 2026-12-06: 75.55022656356812USD
- 2026-12-07: 48.53226163181305USD
- 2026-12-08: 49.637395223579404USD
- 2026-12-09: 46.276361901168826USD
- 2026-12-10: 46.54094004203797USD
- 2026-12-11: 46.276361901168826USD
- 2026-12-12: 47.3678920860672USD
- 2026-12-13: 46.276361901168826USD
- 2026-12-14: 46.276361901168826USD
- 2026-12-15: 51.534258210353855USD
- 2026-12-16: 52.512108888015746USD
- 2026-12-17: 52.5349251615715USD
- 2026-12-18: 59.53958099475861USD
- 2026-12-19: 59.53958099475861USD
- 2026-12-20: 61.40108880403519USD
- 2026-12-21: 77.83334165817261USD
- 2026-12-22: 75.55022656356812USD
- 2026-12-23: 99.57619440410615USD
- 2026-12-24: 99.33347918678284USD
- 2026-12-25: 115.96109184093476USD
- 2026-12-26: 99.33347918678284USD
- 2026-12-27: 142.5847888295746USD
- 2026-12-28: 144.60613025688173USD
- 2026-12-29: 142.5847888295746USD
- 2026-12-30: 187.30176082214356USD
- 2026-12-31: 102.6014176669693USD
- 2027-01-01: 96.04131792114258USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito ou depósito em numerário para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe do seguinte elemento de segurança: grades de segurança nas janelas.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 9:00 às 21:00.
- O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 3 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- Taxa de transporte de/para o aeroporto: 120 MXN por veículo (só ida, ocupação máxima de 6) pessoas
- Tarifa de transporte (aeroporto) por criança: 120 MXN (só ida)
- Tarifa de estacionamento: 200 MXN por dia
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
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Serviço de quartos
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Serviços
Balcão de turismo
Serviços de limpeza
Instalações para banquetes
Cofre
Aluguer de bicicletas
Depósito de bagagem
Check-in/check-out expresso
24-Hour Front Desk
Geral
Serviço de quartos
Restaurante
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
Internet
Wi-fi gratuito
Atividades
Piscina
Jardim
Praia (na proximidade)
Piscina exterior
Pool (Infinity)
Mobiliário de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraço
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Serviço de transporte ao aeroporto
Parking (Limited)
Parking Onsite