Hotel Benalma Costa del Sol

Clean, very friendly

Lovely clean and comfortable room, could have done with a few more supplies for refreshments (tea bags/ coffee) however you are given a cup to take away your hot drink in the restaurant, if you wish at breakfast so no big issue for me. beautiful sea views. Loved the roof terrace and hot tubs, shame the bar was closed although we stayed at the end of April so maybe it opens in summer. Fabulous choice of breakfast lots of hot and cold food and eggs cooked to order. Staff were very friendly and helpful, I only stayed for 2 nights, I will definitely come back for another visit and stay for for longer it was worth every penny.

Bathrooms in lobby area need much better cleaning schedules. Both male and female toilets were dirty every time myself and my partner went to use them. Pool bar needs a better system for serving both people on the cafe side and on the pool side. Numerous times I was queuing on the pool side and people would join the queue on the cafe side and would be served before me. This is not very good customer service. The location of the hotel is lovely. It is a bit out of the town but 15 mins on the bus and you are in the centre with lots of bars and restaurants. Bus costs €3.20 for two people one way and they do not take card. Cash only. Breakfast was OK, we only went twice out of the week. Hash browns were lovely. Lunch was the same every day. Cold chips. Everything was cold. Dinner was the same as lunch, same thing every night and just mass produced cheap ingredients but it's the same thing everywhere when you do all inclusive unless it's a very expensive hotel. Roof top bar was shut. One out of the 3 beds had no mattress so was out of use. One jacuzzi was off. It should be sign posted better as it felt awkward and like the jacuzzi belonged to whoever was sitting on the bed beside it but that is not the case. We arrived at 11pm so only had 1 hour of all inclusive which did not include any food on the first day. Day of check out they cut our bands off so we couldn't use even though our flight wasn't until 10pm that night. I've never had that happen before.

Booked this last minute and was a beautiful hidden little gem this is! Hotel grounds are great and the rooftop pool area was amazing! Would have been better if the rooftop bar was open but other than that food was great and staff amazing! Thanks

Hotel was lovely, only downfall was I fell outside badly and hurt my knee they did not have any first aid room or ice packs to put on my knee. First Aid is not their priority