The Velvet Lodge

I would not recommend this hotel as it is not staffed and access to the hotel in your room is all done via your cell phone It was disappointing to find out that the room has no amenities. There was no coffee or tea, the windows are sealed shut in the air air-conditioning did not work properly, barely at all. If you lose your phone, it dies or in my case, left it in the room you have no way of getting in touch with staff as there is no one in the hotel and Help is only available via a phone number which you cannot use now that you don’t have access to your phone.

It could be good to put kettle in the room.

Nice hotel with great location.

This property had spacious rooms and is centrally located When the staff were on the desk - early afternoon - they were helpful The main issues arose from the digital pass keys and limited staff presence If your phone runs out of battery while you are out at dinner there is no way to get into the property or contact them - you are just locked out If you lose your phone you are locked out I worried about this The other thing I had not really thought about was the feeling of being in a hotel at night with no visible staff and no one on the front desk I felt like I was alone in the whole building I am a guy and about 190cm tall yet I felt pretty scared in this place - coming in from dinner at 9pm its had a slight "Horror Escape Room" feel, perhaps increased by the period decor. This was my first encounter with digital phone pass key system and I won't be looking to repeat it Supply of hot water for the shower was also intermittent

Nobody there to let one in or ask a question ❓