Is parking available at the property?

Self parking is available on-site for a fee of JPY 1500 per night, which includes in/out privileges. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered daily from 6:30 AM to 10:30 AM for a fee of approximately JPY 4000 for adults and JPY 2000 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility may need to be confirmed directly with the property.

Where is the property located in relation to key landmarks?

The hotel is located in Kagoshima, within a 5-minute drive of Kagoshima Chuo Station Tourist Information Center and Amu Plaza Kagoshima. It is approximately 1.7 km from Kagoshima City Aquarium and Kagoshima Citizens' Culture Hall, making it convenient for exploring local attractions.

Are children allowed at the property?

Children are allowed at the property, and children under the age of 13 can stay for free.

Sheraton Kagoshima Hotel - Luxury Stay in Japan

Average nightly price at Sheraton Kagoshima by month, last 12 months (USD)
Month	Average price
January	$212
February	$241
March	$214
April	$199
May	$201
June	$153
July	$157
August	$173
September	$168
October	$217
November	$218
December	$242

What guests think

At Sheraton Kagoshima, travellers praise the modern, very clean property, spacious rooms, and striking Sakurajima views, along with generally friendly, helpful staff and well-liked onsen and facilities, creating a comfortable base for exploring Kagoshima.

The tram stop outside and a free shuttle to Kagoshima Chuo help with access, though some find downtown dining and shopping a bit far. Breakfast draws frequent praise but also peak-time queues, while restaurants and the lounge can feel pricey or inconsistent. A few guests noted check-in waits, isolated service lapses, and minor room quirks like tram noise or early morning light. Expect a stylish, comfortable stay with standout volcano views and solid amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The onsen, sauna and foot bath are popular, with a modern gym and even a rooftop bar; a free shuttle helps with access. Some guests found the baths busy or small, and parking is behind the hotel with a daily fee.

Related guest reviews

10

TIANYU

Feb 3, 2025

·

Stayed 1 night

Very nice Onsen, clean and convenient facility.

10

YIFUNG

Jun 8, 2025

·

Stayed 1 night

房間空間設計很棒，智能燈光控制環保節能。泡湯休息去舒適。隔壁就是大型超市，很方便。健身房也很棒。

Translate

10

Choi Wan Y

Jan 25, 2024

·

Stayed 3 nights

The hotel & room is very new, clean and comfortable. It’s not in shopping areas but shuttle bus runs every 30 mins so it’s good enough. We got an upgrade with Sakurajima view and the view was stunning!!! The onsen is small but clean and cozy. Highly recommend this hotel!

10

Yuki

Apr 27, 2025

·

Stayed 2 nights

Beautiful hotel, wonderful view from the room, right in front of the tram stop into town. Free shuttle service from/to the train station. Staff were professional and friendly. The onsen was clean and I was able to use it despite having tattoos. It did become very busy after a while which ruined it a bit, but I was leaving by then do grateful it was quite when I'd gone in. Only odd thing was we didn't get any extra bedding even though we'd booked a room with sofa bed and were 3 people (2 adults and 1 child). We called reception and they did bring an extra pillow and blanket, but no sheet. But everything else was perfect and would definitely stay here again and recommend to others.

10

NA YOUNG

Dec 21, 2024

·

Stayed 3 nights

3박 4 일 골프 여행을 갔었는데 숙소에만 있고 싶을정도로 깨끗하고 직원들 모두 너무 친절하셨고 사우나시설 노천탕 하나부터 열까지 다 좋았습니다 ~~~

Translate

10

Nicolas

Nov 26, 2025

·

Stayed 5 nights

Great views of the city and Sakurajima from our room. Room was big and comfortable. Breakfast excellent, with a wide choice. Rooftop bar was very good, the restauant was also good but expensive. Staff were all very helpful and friendly. The laundry service was efficient.

10

Marici

Aug 31, 2025

·

Stayed 2 nights

Hot spring and foot soak were amazing. Breakfast buffet also fantastic. Rooms overlooking Sakurajima were spectacular, rooms were ultra comfortable and modern. Staff rendered great service at all hours.

10

Robert

Jun 8, 2025

·

Stayed 3 nights

Great hotel with a lovely view of Sakurajima. The car park is just behind the hotel and costs 1500yen per day. You can get a ticket for your full stay from reception so you don’t have to pay each time you go out of the car park. It was the best hotel of our 3 week trip to kyusu

8

KA HO

Dec 4, 2024

·

Stayed 4 nights

I stayed there for 4 nights. Everything was fine but the onsen place is a bit too small. It gets boring if you are to stay for 4 days. Breakfast buffet was decent with good food selection.

10

Marie

Nov 24, 2024

·

Stayed 3 nights

Mycket bra hotell med fantastisk onsen i hotellet. Bra frukost. Bra med busservice till och från tågstationen.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely praised across rooms and shared areas, with many calling the hotel spotless and new. A few mentioned minor maintenance or cleaning gaps in public spaces.

Related guest reviews

10

Junko

May 18, 2025

·

Stayed 1 night

先日こちはに宿泊しました。たまたま予約したのですが、まだ出来て２年くらいとお伺いした通りに、とっても素敵できれいなホテルでした。過ごした時間は、この旅行の大きな宝物です！

Translate

8

Shuk Har

Nov 24, 2025

·

Stayed 2 nights

Staff was very friendly, room was super clean. Pillows were just a little small!

8

Etsuko

May 8, 2024

·

Stayed 1 night

Staff welcomed us with Warm hospitality, And are friendly and polite. We really enjoyed dinner/morning buffet. They were displayed beautifully and tasty local foods and other cuisines. Public bath on 4th floor was nice but I saw some limescale around individual sitting shower space area. It would be nicer and cleaner if those limescale are removed.

10

David

Jun 20, 2025

·

Stayed 2 nights

Super hotel. Very clean and comfortable. Good sized rooms. Very friendly staff.

10

Whiejong

Dec 23, 2025

·

Stayed 2 nights

The room is spacious unlike traditional Japanese hotel rooms, and has a great Sakurajima view. Excellent condition with good amenities. Decent breakfast and friendly staff. We have enjoyed the stay.

10

April

Nov 20, 2025

·

Stayed 5 nights

Room was spotless, the view of Sakurajima did not disappoint, the concierge service was helpful and excellent.

6

William

Jun 23, 2025

·

Stayed 4 nights

I stayed here 4 nights in 2024 - the hotel was brand new - and really enjoyed my stay. My 4 night stay this year was disappointing. the lobby furniture badly needed cleaning, the 'living wall' of plants looked like it was dying. worst of all, after a long day hiking ordered room service's "wood-fire burger" - for reasons that were never fully explained it took my burger more than 90 minutes to arrive, barely lukewarm. I ate it because after the long wait I was hungry but didn't much enjoy it. I complained to management the following day, saying i didn't feel I should have to pay for such shoddy service. He flatly refused, suggesting the late burger was somehow my fault because I ordered room service at reception. I ordered at in person at reception because because my room phone wasn't working.

10

CHEON

Jan 18, 2026

·

Stayed 2 nights

직원들의 친절과 깨끗하고 좋은 시설

Translate

10

Michael

Jul 22, 2024

·

Stayed 1 night

Really nice hotel. Possibly the highlight of my trip. Had breakfast and lunch buffet at the fourth floor restaurant and both were excellent, really fresh and healthy. Everything is spotless and you and staff is really friendly. Very highly recommended.

10

HIROAKI

Jan 26, 2025

·

Stayed 1 night

新しくとても清潔で、桜島が一望できる最高のロケーション。最高に快適でした。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern and comfortable, many with striking Sakurajima views. Some noted tram noise, thin blinds or pillow fit, and not all rooms face the volcano.

Related guest reviews

10

Yoko

Apr 25, 2024

·

Stayed 1 night

Stunning modern hotel. Make sure you book the Sakurajima Mountain View room. The rooms are extremely clean and comfortable. The best beds we’ve seen on our entire trip and best sleep I had. Highly recommend

8

KUEMJA

Oct 10, 2025

·

Stayed 3 nights

호텔은 좋았으나 전망있는방은 아니라 전망은별로

Translate

10

Keiko

Sep 2, 2025

·

Stayed 1 night

完璧なのですが朝四時半から日差しが部屋にさして眠れなかった。ブラインドが薄くて役に立ってなかった。

Translate

10

Jack

May 22, 2024

·

Stayed 2 nights

Design of the room is unique. Very good idea to have a door to separate the bedroom area n the wardrobe/ bathroom area. Design of the room is modern. We also enjoyed the foot bath very much.

10

Sara

May 27, 2025

·

Stayed 1 night

Hotel staff were great and extremly helpfull. The room had breathtaking views and was enormous for japanese standards.

10

Whiejong

Dec 23, 2025

·

Stayed 2 nights

The room is spacious unlike traditional Japanese hotel rooms, and has a great Sakurajima view. Excellent condition with good amenities. Decent breakfast and friendly staff. We have enjoyed the stay.

10

Sung Man

Dec 11, 2025

·

Stayed 2 nights

Modern clean room with very comfortable bed and friendly staff. Only minus was you could hear tram and cars outside.

10

Andrew

Sep 23, 2025

·

Stayed 1 night

One of the nicest hotel rooms I’ve ever stayed in. The view of the volcano is breathtaking.

10

Youngsun

Jan 23, 2026

·

Stayed 1 night

온천물이 너무좋고 침대 메트리스가 아주 편했습니다. 단지 베개가 저에게는 좀 높아 아쉽네요

Translate

10

Po EN

Jan 10, 2026

·

Stayed 1 night

Clean, spacious, awesome view forward Sakura island

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are generally friendly, professional and helpful, with strong concierge support and attentive shuttle staff. Isolated issues included slow check-in, a poor room-service experience, and occasional language barriers or impolite interaction.

Related guest reviews

8

Yasuo

Aug 29, 2024

·

Stayed 3 nights

チェクインに時間がかかりかなり待ったのが残念

Translate

10

Jason

May 25, 2025

·

Stayed 2 nights

Impressed with the modern but yet cosy and inviting interior. Staff were attentive and professional, from concierge to the shuttle bus driver. Exceeded expectations, will stay again.

10

Nicolas

Nov 26, 2025

·

Stayed 5 nights

Great views of the city and Sakurajima from our room. Room was big and comfortable. Breakfast excellent, with a wide choice. Rooftop bar was very good, the restauant was also good but expensive. Staff were all very helpful and friendly. The laundry service was efficient.

2

Pei Lynn

Dec 1, 2025

·

Stayed 2 nights

There’s a terrible lady at the reception. Not the one who checked in for us There was another lady who tied her hair up. She was on duty on 30 nov 8+pm. Her attitude is just bad. No greetings, no smiles, and she can even tell you she doesnt know when my husband asked her something the night before. Isn’t it just basic courtesy for the receptionist to check and get back if they have no idea instead of just saying they don’t know? I’m sorry but such attitude wouldn’t even be appropriate elsewhere and definitely unacceptable in Japan. The worse receptionist in our 30 days stay in Japan.

10

David

Jul 11, 2024

·

Stayed 1 night

The lady working at the concierge desk during our stay is super helpful and patient with us. She helped us book ferries and hotels by making multiple calls. The hotel is quiet and clean and the breakfast is very good. The building is fairly new and looks modern.

10

Michael

May 30, 2024

·

Stayed 1 night

I LOVED the Sheraton Kagoshima and wish we'd stayed here for more than one night. I booked an overnight stay in the city on the way back from Yakushima island. I wasn't expecting too much but absolutely fell in love with this hotel. Everything about it was excellent. The staff are spectacular throughout - charming, friendly, helpful and upbeat - also clearly proud of the hotel. The hotel itself is brand new, impeccably designed, super stylish and one of the most user-friendly properties I've stayed in for some time. It's all so new and well thought through. The gym and onsen facilities are excellent - although I wish I had more time to spend in them. The views - wow. We were in a corner room on the 12th floor and the view of Mount Sakurajima is mindblowing. I could have sat there for hours staring out of the window. It's like a piece of art. The rooms themselves are so fresh, large, clean, brand new and has everything you could think of needing. A really, really deep, great sleep. The free shuttle bus to the city centre is a huge bonus - departs every 30 minutes and gets you straight there, although the walk is easy too. I loved the Sheraton Kagoshima. Already want to go back!

10

April

Nov 20, 2025

·

Stayed 5 nights

Room was spotless, the view of Sakurajima did not disappoint, the concierge service was helpful and excellent.

6

William

Jun 23, 2025

·

Stayed 4 nights

I stayed here 4 nights in 2024 - the hotel was brand new - and really enjoyed my stay. My 4 night stay this year was disappointing. the lobby furniture badly needed cleaning, the 'living wall' of plants looked like it was dying. worst of all, after a long day hiking ordered room service's "wood-fire burger" - for reasons that were never fully explained it took my burger more than 90 minutes to arrive, barely lukewarm. I ate it because after the long wait I was hungry but didn't much enjoy it. I complained to management the following day, saying i didn't feel I should have to pay for such shoddy service. He flatly refused, suggesting the late burger was somehow my fault because I ordered room service at reception. I ordered at in person at reception because because my room phone wasn't working.

8

SHU MEI

Apr 29, 2025

·

Stayed 3 nights

服務人員態度非常好，但是英文不流利，造成溝通有點困難

Translate

10

Gary

May 28, 2024

·

Stayed 2 nights

The staff and Manager were excellent and so polite. Great hotel and we would highly recommend it. The view of Sakurajima from our room was so beautiful. We will definitely return! Thank you Sheraton Kagoshima for a wonderful stay!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Handy for transit with a tram stop outside and free shuttle to Kagoshima Chuo, plus a nearby supermarket. Some guests felt dining and shopping are a bit far to walk, though overall access remains easy.

Related guest reviews

10

YUKA

May 6, 2024

·

Stayed 2 nights

鹿児島中央へも天文館へも近くて良かったです。コンビニがすぐ近くにあればもっと良かったです。

Translate

8

JEONGSUG

Feb 12, 2024

·

Stayed 2 nights

시설.온천 모두 좋았지만 기차역에서 셔틀버스 이외에는 교통편이 없어 트램 두번 갈아타야해서 불편했어요.

Translate

8

Giovanni

Mar 5, 2025

·

Stayed 4 nights

It is a nice hotel close to central kagoshima

10

Yuki

Apr 27, 2025

·

Stayed 2 nights

Beautiful hotel, wonderful view from the room, right in front of the tram stop into town. Free shuttle service from/to the train station. Staff were professional and friendly. The onsen was clean and I was able to use it despite having tattoos. It did become very busy after a while which ruined it a bit, but I was leaving by then do grateful it was quite when I'd gone in. Only odd thing was we didn't get any extra bedding even though we'd booked a room with sofa bed and were 3 people (2 adults and 1 child). We called reception and they did bring an extra pillow and blanket, but no sheet. But everything else was perfect and would definitely stay here again and recommend to others.

10

Jeffrey

Feb 12, 2024

·

Stayed 3 nights

A modern building with the view of the Sakura Mountain. Hotel staffs are well-trained & courteous. The hotel has a supermarket and a drugstore nearby. Very conveniently located.

10

YORIKO

Nov 22, 2025

·

Stayed 1 night

駐車場からのアクセスがよく、目の前に市電もあり、駅までの無料シャトルバスもあるので便利です。お部屋は桜島の眺めが最高で、とても清潔感のある素敵なお部屋です。

Translate

10

Yeonho

Oct 9, 2025

·

Stayed 7 nights

친절한 직원분들. 깨끗한 객실. 가고시마중앙역 버스터미널까지 수시로 왕복하는 셔틀. 제가 예약한 객실에선 사쿠라지마가 정면으로 보였고. 강이 바로 옆이라 산책도 쉬웠어요. 사실 중앙역이나 덴몬칸정도는 걸어다닐소 있을정도로 멀지않았답니다. 큰슈퍼가 옆에있어서 가끔씩 저녁은 슈퍼음식으로 해결하는 재미도.

Translate

10

Toshinori

Jun 8, 2025

·

Stayed 1 night

It is difficult to find a spot to stay in the Kagoshima area: near the Shinkansen station area vs. near the onsen/airport area. This is near the Shinkansen station area. For what I want to see, including Sakurajima and the garden, this was very good.

10

CHEOL GYU

Feb 23, 2025

·

Stayed 3 nights

Little bit far from the downtown. Of course walking distance, but everyday?

10

Daniel

Oct 30, 2025

·

Stayed 2 nights

The hotel itself is excellent. However, you can’t just walk out and immediately find restaurants. This is a negative.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often excellent, but queues and crowding at peak times are common. On-site restaurants and the lounge are quality yet can be pricey or inconsistent, with occasional service or restocking issues.

Related guest reviews

8

John

Nov 14, 2025

·

Stayed 4 nights

The great hotel was recently built and very modern, clean, safe, relaxing and comfortable. It’s in a good location and we had an amazing view of the active Sakurajima volcano. The only negative experience we had came after staying four nights on the Executive Club floor we had to check out at 7am to catch a taxi to the airport. As the Executive Floor food service didn’t start until 7am, we wanted to eat in the Daily Social restaurant that opens at 6:30am. However, we were told we would have to pay extra to do that even though free breakfast was included in our four night reservation. We didn’t like that.

10

Patricia

Apr 26, 2024

·

Stayed 4 nights

Probably the best place to stay in Kagoshima. Room, view and on-site onsen. Food options in the hotel were upscale in quality and price (expensive) but there were many other more reasonable options close enough, including a grocery store.

8

Ana

Oct 4, 2025

·

Stayed 2 nights

I had a generally comfortable two-night stay at the Sheraton in Kagoshima. The room was really well laid out, comfortable bed, great shower, plenty of space and had excellent amenities, so I felt quite at ease. One highlight was definitely the full-body oil massage I had—the therapist did a fantastic job, and it really added to the relaxation of my stay. On the downside, the dining experiences were a bit underwhelming. The restaurant meal at the Izakaya was just okay, not really up to the five-star standard I expected. The buffet dinner had a good hot food selection, but the fish station wasn’t restocked and was quite limited, which was disappointing as I was looking forward to that the most. Also, I felt a bit rushed at dinner when the bill was brought to me before I was even finished eating or had a chance to order another drink, which was uncomfortable, especially as it was only 8pm and not anywhere near last orders. Overall, the stay was quite pleasant thanks to the comfortable room and great spa experience, but the dining could use some improvement.

8

Jonathan

Mar 29, 2024

·

Stayed 1 night

The room was very nice and clean, the staff were extremely helpful and overall we enjoyed our stay. The only negative thing I have to say was that we had to wait over 30 minutes to eat breakfast at the buffet. We arrived at 7AM but weren’t seated until after 7:30.

10

Nicolas

Nov 26, 2025

·

Stayed 5 nights

Great views of the city and Sakurajima from our room. Room was big and comfortable. Breakfast excellent, with a wide choice. Rooftop bar was very good, the restauant was also good but expensive. Staff were all very helpful and friendly. The laundry service was efficient.

10

CAMERON

Nov 5, 2025

·

Stayed 4 nights

Clean rooms, attentive and helpful staff, excellent breakfast buffet, high quality club lounge, comfortable settings

6

jungyeon

Feb 22, 2026

·

Stayed 3 nights

조식및 라운지 음식이 별로에요~

Translate

8

KA HO

Dec 4, 2024

·

Stayed 4 nights

I stayed there for 4 nights. Everything was fine but the onsen place is a bit too small. It gets boring if you are to stay for 4 days. Breakfast buffet was decent with good food selection.

10

Michael

Jul 22, 2024

·

Stayed 1 night

Really nice hotel. Possibly the highlight of my trip. Had breakfast and lunch buffet at the fourth floor restaurant and both were excellent, really fresh and healthy. Everything is spotless and you and staff is really friendly. Very highly recommended.

8

Yasuyuki

May 4, 2025

·

Stayed 1 night

This is the Sheraton that’s why we chose. It’s very new one and its room is very comfortable, and “Sakura-Jima” view from the room is beautiful and lovely. Breakfast buffet is nice but too crowded which is only the point I don’t like.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $246	10
11 $307	12 $231	13 $231	14 $231	15 $231	16 $254	17 $346
18 $306	19 $231	20 $231	21 $231	22 $231	23 $254	24 $315
25 $269	26 $231	27 $231	28 $231	29 $231	30 $254	31 $384

Su	Mo	Tu	We	Th	Fr	Sa
1 $307	2 $231	3 $231	4 $231	5 $292	6 $346	7 $399
8 $307	9 $231	10 $231	11 $231	12 $231	13 $269	14 $346
15 $307	16 $231	17 $231	18 $231	19 $231	20 $307	21 $423
22 $361	23 $231	24 $231	25 $231	26 $231	27 $254	28 $323
29 $269	30 $200

Sheraton Kagoshima

Prices for Sheraton Kagoshima

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds (Sakurajima View)

Club Room, 2 Double Beds (Sakurajima View)

Deluxe Room, 1 King Bed

Club Room, 1 King Bed

Club Suite, 1 King Bed (Sakurajima Suite)

Club Room, 1 Double Bed (Sakurajima View)

Club Room, 1 Double Bed

Deluxe Room, 1 King Bed (View)

Guest reviews of Sheraton Kagoshima

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Kagoshima

Prices for upcoming dates