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Terrasse Hotel Playa del Carmen

From

37 $

/ Nacht

Terrasse Hotel Playa del Carmen - Image 1

Terrasse Hotel Playa del Carmen - Zimmer

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From

37 $

/ Nacht

Über diese Unterkunft

Gönn dir Massagen oder profitiere von folgenden Freizeiteinrichtungen: Außenpool. Zu den Highlights, die dieses Hotel im Art-déco-Stil bietet, gehören zudem kostenloses WLAN, ein Gemeinschaftswohnzimmer und Unterstützung bei der Tourenplanu...

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Gepäckaufbewahrung

Lage

Avenida 10 entre calle 56 y 58, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Bundesstaat Quintana Roo, Mexiko

Playa Mamitas (0.5 Meilen)

Guadalupe-Kirche (0.6 Meilen)

Coco Beach (0.6 Meilen)

Super Chedraui Selecto Avenida 10 (0.6 Meilen)

Quinta Avenida (0.7 Meilen)

Playa del Carmen Hauptstrand (0.7 Meilen)

Zimmeroptionen

7

Premium-Doppelzimmer, 1 King-Bett

Zimmerdetails

1 Extragroßes Doppelbett

Für bis zu 2 Personen

237 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

8

Premium-Doppelzimmer, 2 Doppelbetten

Zimmerdetails

2 Französische Doppelbetten

Für bis zu 4 Personen

237 ft²

Balkon

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

10

Deluxe-Doppelzimmer, 1 King-Bett

Zimmerdetails

1 Extragroßes Doppelbett

Für bis zu 2 Personen

237 ft²

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

9

Deluxe-Doppelzimmer, 1 Queen-Bett

Zimmerdetails

1 Großes Doppelbett

Für bis zu 2 Personen

188 ft²

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

12

Deluxe-Doppelzimmer, 2 Doppelbetten

Zimmerdetails

2 Französische Doppelbetten

Für bis zu 4 Personen

237 ft²

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

Gästebewertungen zu Terrasse Hotel Playa del Carmen

8.1

Sehr gut

Basierend auf 225 verifizierten Bewertungen

Was Gäste sagen

KI-Zusammenfassung aktueller Gästebewertungen

Im Terrasse Hotel Playa del Carmen heben Bewertungen das gute Preis-Leistungs-Verhältnis in einer ruhigeren Gegend in der Nähe der Fifth Avenue hervor, zusammen mit einer angenehmen Dachterrasse und einem Pool, einfachen Zimmern und einem Spaziergang, der zum Strand und zum zentralen Nachtleben erforderlich ist.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Günstig gelegen

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Terrasse Hotel Playa del Carmen heben Bewertungen das gute Preis-Leistungs-Verhältnis in einer ruhigeren Gegend in der Nähe der Fifth Avenue hervor, zusammen mit einer angenehmen Dachterrasse und einem Pool, einfachen Zimmern und einem Spaziergang, der zum Strand und zum zentralen Nachtleben erforderlich ist.

Das Personal wird wiederholt für seine Herzlichkeit, Aufmerksamkeit und Hilfsbereitschaft gelobt. Häufige Nachteile sind harte Betten, Straßen- oder Hundegebell sowie gelegentliche Wartungs- oder Reinigungsprobleme und ein hoteleigenes Restaurant, das etwas unbeständig sein kann und keine privaten Parkplätze bietet, obwohl dies in manchen Anzeigen angegeben ist. Erwarten Sie eine einfache, preiswerte Unterkunft, die Reisenden gerecht wird, die Wert auf gutes Preis-Leistungs-Verhältnis und eine ruhigere Umgebung legen, anstatt auf umfassende Annehmlichkeiten.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Günstig gelegen

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Die Dachterrasse und der Pool sind ein häufig hervorgehobener Pluspunkt, obwohl einige Gäste kaltes oder schmutziges Wasser und Lärm in der späten Nacht bemängelten und der Aufzug langsam sein kann. Es gibt keine privaten Parkplätze; stattdessen wird die Straße genutzt.

Ähnliche Gästebewertungen

4

HECTOR RUBEN

14. Aug. 2023

·

Aufenthalt für 2 Nächte

En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.

En la publicidad dicen que tienen "Parking", pero NO es así. Solo usan la calle de enfrente del hotel como parking. La razón principal por la que escogí este hotel es porque tenía parking, pero al llegar me dijeron que NO había parking privado, solo en la calle. Es un fraude, cuidado!! Expedia debería hacer algo con hoteles fraudes que publicitan servicios que en realidad no ofrecen o NO tienen.

10

LiLiane

27. Dez. 2023

·

Aufenthalt für eine Nacht

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

10

JACK

19. Dez. 2023

·

Aufenthalt für 2 Nächte

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

8

TIXIAN

12. Dez. 2022

·

Aufenthalt für eine Nacht

Good enough to stay for one night. Parking was not guaranteed though

Good enough to stay for one night. Parking was not guaranteed though

2

Daniel

1. Feb. 2025

·

Aufenthalt für 5 Nächte

La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.

La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.

10

Dale

24. Jan. 2024

·

Aufenthalt für eine Nacht

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

10

Jose

5. Aug. 2023

·

Aufenthalt für eine Nacht

Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.

Me gustó mucho porque el hotel tiene una muy buena relación calidad-precio. Tiene instalaciones muy limpias y bien cuidadas. De igual manera el servicio por parte de todo el personal, principalmente del área de recepción, fue ideal para que hayamos pasado una excelente estancia. El único detalle fue que no tenía estacionamiento dentro del hotel pero afuera se estacionaba muy bien.

8

Jordan

27. Jan. 2024

·

Aufenthalt für 9 Nächte

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

6

Jesus

30. Nov. 2025

·

Aufenthalt für 4 Nächte

Falta estacionamiento y restaurante son basicos lo demas bien

Falta estacionamiento y restaurante son basicos lo demas bien

4

Timothy M

1. Feb. 2025

·

Aufenthalt für 12 Nächte

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Die Rückmeldungen zur Sauberkeit sind gemischt: Viele berichten von sehr sauberen Zimmern und regelmäßiger Reinigung, während andere Schimmel, Gerüche, Insekten sowie abgenutzte oder schlecht gewartete Badezimmer und Armaturen bemängeln.

Ähnliche Gästebewertungen

8

Michel

6. Nov. 2022

·

Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.

Personal muy amable. Pero en el cuarto se siente mucho el ruido y algunas áreas del cuarto y baño tiene hongo.

10

CJ

31. Juli 2023

·

Aufenthalt für eine Nacht

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.

10

Timothy

29. Feb. 2024

·

Aufenthalt für 7 Nächte

Awesome staff, clean hotel, will definitely stay there again!

Awesome staff, clean hotel, will definitely stay there again!

10

JACK

19. Dez. 2023

·

Aufenthalt für 2 Nächte

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

10

Juan Carlos

5. Dez. 2023

·

Aufenthalt für eine Nacht

Instalaciones limpias y confortables, buen ubicación

Instalaciones limpias y confortables, buen ubicación

2

Daniel

1. Feb. 2025

·

Aufenthalt für 5 Nächte

La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.

La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.

10

Victoria

17. Aug. 2025

·

Aufenthalt für eine Nacht

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️

10

paola crystal jimenez

29. Aug. 2023

·

Aufenthalt für eine Nacht

Todo muy limpio y la recepcionista muy amable

Todo muy limpio y la recepcionista muy amable

6

Ilja

7. Nov. 2025

·

Aufenthalt für 5 Nächte

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

4

Timothy M

1. Feb. 2025

·

Aufenthalt für 12 Nächte

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Zimmer sind einfach, aber mehrere Gäste fanden die Betten hart oder durchgelegen und bemerkten Lärm von Hunden oder der Dachterrasse. Zu den gelegentlichen Wartungsproblemen gehören undichte Klimaanlagen, geringer Wasserdruck und defekte Türschlösser.

Ähnliche Gästebewertungen

6

aka

8. Apr. 2024

·

Aufenthalt für eine Nacht

Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.

Emplacement proche du centre ville mais quartier « bizzare » et sale. Les photos sont appréciables mais la piscine est petite mais agréable à vie - je ne l’ai pas testé. Nous avons juste fait une nuit mais avons changé de chambre : literie pas confortable + bruit de climatisation + aucune pression d’eau dans la douche. Je suis soulagée de n’avoir pas fait plus d’une nuit.

10

Ian

14. Apr. 2025

·

Aufenthalt für 9 Nächte

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.

8

Jenni

12. März 2023

·

Aufenthalt für 4 Nächte

The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!

The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!

6

Robin

3. Feb. 2025

·

Aufenthalt für 3 Nächte

The rooms are small and the bed is not comfortable. It’s very basic.

The rooms are small and the bed is not comfortable. It’s very basic.

8

Jose

2. Jan. 2024

·

Aufenthalt für 4 Nächte

Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien

Muy bien, en recepción 24 horas, servicio de limpieza muy bien. Únicamente que no hubo conectividad a internet NUNCA. Pero el resto muy bien

10

Doris

5. Apr. 2024

·

Aufenthalt für 5 Nächte

My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good

My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good

6

Paula

7. Apr. 2024

·

Aufenthalt für 2 Nächte

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!

8

Jordan

27. Jan. 2024

·

Aufenthalt für 9 Nächte

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

6

Michelle

10. Apr. 2024

·

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

6

Ilja

7. Nov. 2025

·

Aufenthalt für 5 Nächte

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Der Service wird durchweg als freundlich, aufmerksam und hilfsbereit an der Rezeption und beim Reinigungspersonal gelobt. Einige Bewertungen erwähnen ungelöste Probleme oder Schwierigkeiten bei der Abrechnung.

Ähnliche Gästebewertungen

2

Ebony

4. Feb. 2024

·

Aufenthalt für 7 Nächte

The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!

The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!

10

CJ

31. Juli 2023

·

Aufenthalt für eine Nacht

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.

6

Eduardo

4. März 2024

·

Aufenthalt für 3 Nächte

El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.

El hotel está en buen estado, sin embargo las fotos son engañosas están muy retocadas y no representan la condición real del hotel. Personal muy atento, el servicio de facturación deficiente aún no recibo la misma. En general hay muchas opciones en PDC, yo buscaría otra.

10

LiLiane

27. Dez. 2023

·

Aufenthalt für eine Nacht

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

10

mitchell

8. Feb. 2025

·

Aufenthalt für 7 Nächte

Great staff, nice quiet hotel.

Great staff, nice quiet hotel.

10

Claudia

31. Dez. 2022

·

Aufenthalt für 19.356 Nächte

Hard working friendly staff.

Hard working friendly staff.

10

Dale

24. Jan. 2024

·

Aufenthalt für eine Nacht

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

8

Michelle

6. Apr. 2025

·

Aufenthalt für 4 Nächte

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.

10

Victoria

17. Aug. 2025

·

Aufenthalt für eine Nacht

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️

10

Tyler

23. Sept. 2025

·

Aufenthalt für eine Nacht

Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.

Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.

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KI-Zusammenfassung aktueller Gästebewertungen

Lage

Eine ruhige Lage nördlich des Zentrums in der Nähe der Fifth Avenue und Restaurants, wobei sich viele Gäste sicher fühlen. Der Strand und das lebhaftere Nachtleben erfordern einen längeren Spaziergang, und einige bemerken Bauarbeiten und bellende Hunde in der Gegend.

Ähnliche Gästebewertungen

10

Sebastien

26. Juli 2025

·

Aufenthalt für eine Nacht

Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.

Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.

8

Kaleph

25. Nov. 2025

·

Aufenthalt für 3 Nächte

Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO

Bonito lugar, lejos del ruido de la zona, buena atención del personal, no se le puede pedir mucho por el costo, es para llegar a descansar y salir a conocer la zona, lejos de la terminal ADO

10

Victor

22. Juli 2024

·

Aufenthalt für eine Nacht

Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!

Me pareció una excelente opción para alguien que quiere descansar, no está cerca de la vida nocturna, por lo que fue excelente para mí!

8

Jessica

21. Sept. 2022

·

Aufenthalt für 4 Nächte

Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.

Excelente servicio y atención, solo que no cuentan con estacionamiento como tal, nos estacionamos en la calle, afuera del hotel y si está a una calle de la 5ta avenida solo que la zona de comida y buen ambiente está a 15-20 min caminando.

10

Laura

8. März 2025

·

Aufenthalt für 5 Nächte

Lovely!!Not far from the restaurants and the beach.

Lovely!!Not far from the restaurants and the beach.

10

Andy

27. Dez. 2024

·

Aufenthalt für 3 Nächte

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!

6

Paula

7. Apr. 2024

·

Aufenthalt für 2 Nächte

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!

8

Jordan

27. Jan. 2024

·

Aufenthalt für 9 Nächte

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

6

Michelle

10. Apr. 2024

·

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

10

Eboni

6. Sept. 2023

·

Aufenthalt für 25 Nächte

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Mehrere Gäste haben das hoteleigene Café/Restaurant zum Frühstück, für Pizza und Kaffee genossen, obwohl einige von Schließungen, begrenzten Optionen oder unerwarteten Gebühren berichteten. Die Gesamtrückmeldungen zum Essen sind unbeständig.

Ähnliche Gästebewertungen

10

LiLiane

27. Dez. 2023

·

Aufenthalt für eine Nacht

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. ** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful ** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

10

JACK

19. Dez. 2023

·

Aufenthalt für 2 Nächte

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend.

8

Ariyon

3. Jan. 2024

·

Aufenthalt für 4 Nächte

Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.

Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.

10

Dale

24. Jan. 2024

·

Aufenthalt für eine Nacht

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

4

Aaron

31. Jan. 2024

·

Aufenthalt für eine Nacht

The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.

The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.

10

SARAH

11. Aug. 2022

·

Aufenthalt für 3 Nächte

Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.

Super hôtel, très bien placé à 2 pas de l'avenue principale. Très propre, le ménage était fait tous les jours avec la serpillière. L'équipe est super sympa, très serviable. Merci à Barbara pour son aide. Le restaurant de l'hôtel est très bon également. Je recommande fortement. Nous reviendrons avec plaisir.

8

Jordan

27. Jan. 2024

·

Aufenthalt für 9 Nächte

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

10

Eboni

6. Sept. 2023

·

Aufenthalt für 25 Nächte

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁

6

Mohammed

26. Feb. 2024

·

Aufenthalt für eine Nacht

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.

4

Timothy M

1. Feb. 2025

·

Aufenthalt für 12 Nächte

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

6

Ilja

7. Nov. 2025

·

Aufenthalt für 5 Nächte

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

Das Personal war nett und freundlich. Die Zimmer haben aber schon bessere Tage gesehen.

10

antonio

9. Juli 2026

·

Aufenthalt für 3 Nächte

all great

all great

6

Kendrah

17. Juni 2026

·

Aufenthalt für 4 Nächte

The hotel is not 4-star condition. Continental breakfast was served at a hotel 2 blocks away. Reception did not know it was included. Staff is pleasant and hospitable. Pool is nice and roof top offers comfortable seating arrangement. AC struggled at times and the balcony light did not turn off. It's an okay hotel. For the price, there are plenty of options all over Playa del Carmen.

The hotel is not 4-star condition. Continental breakfast was served at a hotel 2 blocks away. Reception did not know it was included. Staff is pleasant and hospitable. Pool is nice and roof top offers comfortable seating arrangement. AC struggled at times and the balcony light did not turn off. It's an okay hotel. For the price, there are plenty of options all over Playa del Carmen.

10

Karina del Carmen

3. Juni 2026

·

Aufenthalt für 4 Nächte

Excelente atención del Personal, la habitación muy bien.

Excelente atención del Personal, la habitación muy bien.

8

Floyd

1. Juni 2026

·

Aufenthalt für eine Nacht

Good value for a boutique property located walking distance to the beaches. NOTE: Be careful about parking if you self-drive as you can get a ticket since there are no designated parking spaces and the local police will ticket your vehicle AND remove the plate from the vehicle! This can disrupt your trip as you need to spend your time to visit a local govt department to pay fees to retrieve your license plate 😖

Good value for a boutique property located walking distance to the beaches. NOTE: Be careful about parking if you self-drive as you can get a ticket since there are no designated parking spaces and the local police will ticket your vehicle AND remove the plate from the vehicle! This can disrupt your trip as you need to spend your time to visit a local govt department to pay fees to retrieve your license plate 😖

Richtlinien der Unterkunft

Hinweise zum Check-in

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 15:00 bis 23:59

Bis 12:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Die KI antwortet sofort, auf Basis der Hotelinformationen.

Preise für kommende Reisedaten

November 2026

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1	2 $147	3 $28	4 $28	5 $28	6 $28	7 $31
8 $28	9 $28	10 $29	11 $29	12 $31	13 $29	14 $29
15 $31	16 $29	17 $29	18 $29	19 $29	20 $29	21 $31
22 $29	23 $29	24 $29	25 $31	26 $29	27 $31	28 $31
29 $31	30 $29

Dezember 2026

Günstiger

Teurer

Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Diese Unterkunft bietet Transfers vom Flughafen an (eventuell gegen Gebühr). Gäste, die eine Abholung vereinbaren möchten, werden gebeten, die Unterkunft 48 Stunden vor der Ankunft zu kontaktieren. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Gäste müssen vor der Ankunft über einen sicheren Link eine Online-Registrierung bei der Unterkunft ausfüllen. Gäste werden gebeten, der Unterkunft vor der Ankunft eine Kopie ihres amtlichen Lichtbildausweises bereitzustellen. Die Gäste erhalten innerhalb von 24 Stunden vor der Anreise per E-Mail Hinweise zum Check-in. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Bargeld.
Bargeldlose Transaktionen sind verfügbar
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Kohlenmonoxidmelder, einem Feuerlöscher, einem Rauchmelder, einem Sicherheitssystem und einem Erste-Hilfe-Kasten ausgestattet
Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.

Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.

Gebühr für den Flughafentransfer: 2500 MXN pro Fahrzeug (Hin- und Rückfahrkarte), maximale Personenanzahl: 4

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.