Krystal Grand Cancun All Inclusive
249 $US
/nuit
Moyenne pour novembre
Prix pour Krystal Grand Cancun All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
249 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Krystal Grand Cancun All Inclusive, les prix par nuit s'élèvent en moyenne à 199 $US pendant le mois le moins cher (septembre) et à 356 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 280 $US |
| février | 298 $US |
| mars | 352 $US |
| avril | 308 $US |
| mai | 266 $US |
| juin | 226 $US |
| juillet | 252 $US |
| août | 243 $US |
| septembre | 199 $US |
| octobre | 211 $US |
| novembre | 249 $US |
| décembre | 356 $US |
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nov. · 249 $US
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Le plus cher : décembre (env. 356 $US)
Le moins cher : septembre (env. 199 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures et un centre de fitness. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Restaurante O (Buffet), l'un des 7 restaurants de cet hôtel et profiterez d'un service d'étage (horaires limités). Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 5 bars/lounges.
Chambres
Les 403 chambres de l'hébergement vous invitent à la détente et comprennent une machine à espresso et une télévision LED. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant Krystal Grand Cancun All Inclusive, vous profiterez d'un séjour à Cancún (Zona Hotelera), à seulement quelques pas de sites à ne pas manquer comme Plage de la Gaviota Azul et Plages de la Zone Hôtelière. Cet hôtel au bord de la plage se trouve à 0,6 km de Cancún Center (centre de congrès) et à 0,6 km de Plage Forum.
À proximité
Plage de la Gaviota Azul(0.1 miles)
Terminal de Ferry UltraMar(0.3 miles)
Cancún Center (centre de congrès)(0.4 miles)
Centre commercial Forum By The Sea(0.4 miles)
Plage Forum(0.4 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.4 miles)
Centre commercial Plaza Caracol(0.4 miles)
Plage de Caracol(0.4 miles)
Lagune Nichupté(0.4 miles)
Plage de Chac Mool Beach(0.7 miles)
Playa Ancha(0.9 miles)
Cancún Golf Club at Pok Ta Pok(1.5 miles)
La Isla (centre commercial)(2.3 miles)
Plage Tortuga(2.3 miles)
El Sol de Cancun(2.3 miles)
Aéroport international de Cancún (CUN)(14.8 miles)
Aéroport international de Tulum (TQO)(111.1 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Emplacement
Boulevard Kukulkan Km 8.5, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Plage de la Gaviota Azul (0.1 miles)
Terminal de Ferry UltraMar (0.3 miles)
Cancún Center (centre de congrès) (0.4 miles)
Centre commercial Forum By The Sea (0.4 miles)
Plage Forum (0.4 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.4 miles)
Options de chambre
3
Chambre Lune de Miel, 1 très grand lit, vue mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
947 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
9
Altitude Master Suite, Ocean Front
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1054 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée à l'extérieurBaignoire à remous privée
6
Chambre Standard, 1 très grand lit, vue ville
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
474 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Altitude Suite King, Boulevard View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
549 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Chambre Deluxe, 2 lits doubles, vue océan
Détails de la chambre
2 Lits Doubles Standard
Couchages 3
474 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
9
Chambre Présidentielle, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1421 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Altitude Suite King, Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
549 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
8
Chambre Deluxe, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
474 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
8
Altitude Corner Suite, Partial Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
603 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Altitude Corner Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
603 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Chambre Standard, 2 lits doubles, vue ville
Détails de la chambre
2 Lits Doubles Standard
Couchages 3
474 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Chambre Supérieure, 2 lits doubles, vue océan
Détails de la chambre
2 Lits Doubles Standard
Couchages 3
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
6
Chambre Standard, 2 lits doubles, vue partielle sur l'océan
Détails de la chambre
2 Lits Doubles Standard
Couchages 3
474 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Standard Room, 1 King Bed, Partial Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
474 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
7
Chambre Supérieure, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
5
Altitude Suite 2 Double Beds, Boulevard View
Détails de la chambre
2 Lits Doubles Standard
Couchages 3
549 ft²
BalconClimatisationWi-Fi (gratuit)Espace de travail pour ordinateur portable
Avis des voyageurs sur Krystal Grand Cancun All Inclusive
7.4
Bien
Basé sur 1 855 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant le Krystal Grand Cancun All Inclusive, les voyageurs apprécient la vue sur l'océan et soulignent la gentillesse du personnel, mais font part de frustrations récurrentes concernant la qualité de la nourriture, les réservations au restaurant, les ascenseurs lents et les problèmes de climatisation dans les chambres et les espaces communs.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant le Krystal Grand Cancun All Inclusive, les voyageurs apprécient la vue sur l'océan et soulignent la gentillesse du personnel, mais font part de frustrations récurrentes concernant la qualité de la nourriture, les réservations au restaurant, les ascenseurs lents et les problèmes de climatisation dans les chambres et les espaces communs.
La plage est souvent saluée pour son calme et sa beauté, et l'emplacement central et piétonnier, à proximité des boutiques et de la vie nocturne, est un atout majeur. Le sentiment concernant le service est mitigé : beaucoup mentionnent des concierges et des femmes de chambre attentifs, tandis que d'autres citent de longues files d'attente à l'enregistrement et des réponses incohérentes ou peu serviables. Les installations montrent des signes d'usure, avec des ascenseurs cassés ou surchauffés, des chambres vieillissantes, des problèmes d'entretien occasionnels et un nombre limité de transats ; le bruit des animations ou des clubs à proximité peut se faire entendre. Dans l'ensemble, attendez-vous à de belles vues et à de bons moments à la plage, mais soyez réaliste quant à la restauration, l'entretien et le confort.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Magnifique plage et belles piscines (avec un espace infini), mais les installations semblent vieillissantes. De nombreux signalements d'ascenseurs cassés ou très chauds, de transats limités et de fermetures occasionnelles, et absence de climatisation dans certains espaces communs ; les animations sont limitées.
Avis de voyageur à ce sujet
6
Huan
31 janv. 2025
·
A séjourné 2 nuits
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
6
Luis Alberto Pérez
27 sept. 2024
·
A séjourné 1 nuit
Solo servía un elevador de 4 que hay , goteras por todas partes
Solo servía un elevador de 4 que hay , goteras por todas partes
8
Lindsay
5 janv. 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
8
Lawrence Frank
30 juin 2025
·
A séjourné 6 nuits
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
4
Karen
10 oct. 2025
·
A séjourné 5 nuits
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
8
Iliana
21 juil. 2024
·
A séjourné 6 nuits
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
8
Alexandre
1 sept. 2025
·
A séjourné 5 nuits
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
6
Daniel
25 mai 2025
·
A séjourné 5 nuits
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
8
Glenn
13 janv. 2026
·
A séjourné 7 nuits
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
David Antonio
20 juil. 2024
·
A séjourné 6 nuits
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Le service de chambre maintient souvent les chambres propres et certains clients trouvent l'établissement propre, mais d'autres notent des odeurs de moisi ou d'humidité, du linge taché et la présence occasionnelle d'insectes ; l'usure des installations est visible par endroits.
Avis de voyageur à ce sujet
2
Remy
3 sept. 2025
·
A séjourné 1 nuit
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
2
Shanties
10 août 2025
·
A séjourné 3 nuits
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23 févr. 2026
·
A séjourné 4 nuits
Room was very clean friendly staff great food
Room was very clean friendly staff great food
10
Vanessa
29 nov. 2025
·
A séjourné 5 nuits
Clean room, staff and food. The wait time for dinner was too long.
Clean room, staff and food. The wait time for dinner was too long.
10
Queencie Mae
22 sept. 2025
·
A séjourné 5 nuits
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
2
Jazmin
1 août 2025
·
A séjourné 2 nuits
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
8
Alexandre
1 sept. 2025
·
A séjourné 5 nuits
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
2
Gicela
29 déc. 2024
·
A séjourné 2 nuits
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
4
Elvia Valeria
28 oct. 2025
·
A séjourné 3 nuits
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
8
VERONICA
16 sept. 2024
·
A séjourné 1 nuit
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres offrent une excellente vue sur l'océan et certaines disposent d'agencements spacieux, notamment dans la catégorie Altitude. Beaucoup notent un décor démodé, des lits durs, une mauvaise insonorisation et une climatisation qui a du mal à refroidir, ainsi que des problèmes d'entretien sporadiques ou des erreurs dans l'attribution des chambres.
Avis de voyageur à ce sujet
10
KB
4 nov. 2025
·
A séjourné 3 nuits
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
8
Rebecca
22 nov. 2025
·
A séjourné 5 nuits
Yes amazing beach view from my room.
Yes amazing beach view from my room.
4
Kevin
3 août 2025
·
A séjourné 2 nuits
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
6
Leigh
25 oct. 2025
·
A séjourné 4 nuits
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
10
Jose N
15 oct. 2025
·
A séjourné 4 nuits
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
8
Aubrey
8 avr. 2025
·
A séjourné 7 nuits
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Randall
13 nov. 2025
·
A séjourné 4 nuits
Ocean view is top notch.
Ocean view is top notch.
2
Hyowon
18 sept. 2025
·
A séjourné 5 nuits
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
8
Sohui
17 sept. 2024
·
A séjourné 4 nuits
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
6
ALEXANDRA
13 août 2025
·
A séjourné 5 nuits
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Beaucoup de membres du personnel sont aimables et serviables, notamment les concierges qui sont souvent félicités pour avoir pris des réservations. D'autres ont rencontré des enregistrements lents, des erreurs de réservation et, parfois, un service impoli ou non réactif.
Avis de voyageur à ce sujet
6
maria
24 nov. 2025
·
A séjourné 2 nuits
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
2
Modupe
24 nov. 2025
·
A séjourné 3 nuits
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
2
Drew
20 févr. 2025
·
A séjourné 3 nuits
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
10
Shareny
12 nov. 2025
·
A séjourné 7 nuits
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
2
Medoune
11 sept. 2025
·
A séjourné 3 nuits
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Sebastian
23 mars 2025
·
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
2
Juan
6 nov. 2025
·
A séjourné 3 nuits
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
8
Noe
14 nov. 2025
·
A séjourné 4 nuits
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
10
Andrea
16 nov. 2025
·
A séjourné 6 nuits
Everything was perfect. Reyna did a great job.
Everything was perfect. Reyna did a great job.
8
Guillermo
12 juin 2025
·
A séjourné 2 nuits
The reception is VERY slow for check in and out
The reception is VERY slow for check in and out
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement en bord de mer avec une eau calme, largement salué, et l'établissement est accessible à pied pour la vie nocturne, les commerces et les transports en commun comme le ferry. Bon point de départ pour explorer la Zone Hôtelière.
Avis de voyageur à ce sujet
8
Jose
3 août 2025
·
A séjourné 7 nuits
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
10
Karin
5 avr. 2025
·
A séjourné 5 nuits
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
10
angela
4 nov. 2025
·
A séjourné 3 nuits
Very nice clean property and great location for calm beach
Very nice clean property and great location for calm beach
8
SAUL
11 juin 2025
·
A séjourné 6 nuits
Great location and great service.
Great location and great service.
10
julio
8 avr. 2025
·
A séjourné 2 nuits
muy buena ubicada y buen servicio y una vista maravillosa
muy buena ubicada y buen servicio y una vista maravillosa
10
Oscar
17 nov. 2024
·
A séjourné 2 nuits
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Yang
1 juil. 2025
·
A séjourné 2 nuits
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
8
Sohui
17 sept. 2024
·
A séjourné 4 nuits
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
8
Alejandro
9 août 2024
·
A séjourné 5 nuits
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
8
Evelin
7 mars 2025
·
A séjourné 5 nuits
The best thing was the beach and stopping store walking distance.
The best thing was the beach and stopping store walking distance.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les avis sont mitigés : certains ont apprécié les restaurants spécialisés comme Ayami ou The Grill et les options de petit-déjeuner, mais beaucoup font état d'une variété limitée au buffet, de longues files d'attente et de difficultés à obtenir des réservations, de fermetures occasionnelles et de boissons diluées ou de faible qualité ; certains évoquent des problèmes de sécurité alimentaire.
Avis de voyageur à ce sujet
6
maria
24 nov. 2025
·
A séjourné 2 nuits
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
8
Cisilee A
28 sept. 2025
·
A séjourné 5 nuits
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
2
Shanties
10 août 2025
·
A séjourné 3 nuits
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
2
Samantha
29 juil. 2025
·
A séjourné 7 nuits
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
8
Roberto
15 oct. 2025
·
A séjourné 4 nuits
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
6
Raydel
12 oct. 2025
·
A séjourné 4 nuits
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Jenel
31 juil. 2025
·
A séjourné 3 nuits
Great hotel but food was not very good!
Great hotel but food was not very good!
8
Alexandre
1 sept. 2025
·
A séjourné 5 nuits
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
8
Jennefer
27 mars 2025
·
A séjourné 5 nuits
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
8
Alex
8 juil. 2025
·
A séjourné 7 nuits
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Neslen
2 févr. 2025
·
A séjourné 7 nuits
Chambre super spacieuse et très jolie. La vue sur la mer est juste magnifique. La piscine a débordement est top. Petit bémol, il n’y a pas beaucoup de transat et pour les lits, il faut les réserver au préalable. L’hôtel est proche de toute commodité, et le personnel est aux petits soins pour vous.
Chambre super spacieuse et très jolie. La vue sur la mer est juste magnifique. La piscine a débordement est top. Petit bémol, il n’y a pas beaucoup de transat et pour les lits, il faut les réserver au préalable. L’hôtel est proche de toute commodité, et le personnel est aux petits soins pour vous.
10
Aeriel
22 avr. 2024
·
A séjourné 3 nuits
!
!
10
Rogelio
11 août 2026
·
A séjourné 3 nuits
Excelente ubicación Fácil acceso
Excelente ubicación Fácil acceso
8
Grasielle
4 août 2026
·
A séjourné 4 nuits
Localização excelente e piscina exclusiva para hóspedes do Altitude. Pontos a melhorar: variedade de petiscos no resort. Só tem um local e com poucas opções. Não gostei que no serviço de praia não servem pratos, somente bebidas. Além disso, cobram pelo late checkout e limitam a 3 horas, no máximo. A qualidade do buffet do restaurante principal deixa a desejar. No all inclusive, oferecem pepsi, coca cola é paga a parte. E a reserva para jantar nos restaurantes a la carte é bem difícil e com horários limitados.
Localização excelente e piscina exclusiva para hóspedes do Altitude. Pontos a melhorar: variedade de petiscos no resort. Só tem um local e com poucas opções. Não gostei que no serviço de praia não servem pratos, somente bebidas. Além disso, cobram pelo late checkout e limitam a 3 horas, no máximo. A qualidade do buffet do restaurante principal deixa a desejar. No all inclusive, oferecem pepsi, coca cola é paga a parte. E a reserva para jantar nos restaurantes a la carte é bem difícil e com horários limitados.
2
Sandra
14 juil. 2026
·
A séjourné 3 nuits
I will never make another reservation here again. The staff will not work with no matter what the issue is. We had issues flying in to Cancun beyond our control, and the hotel would not work with us. They took for ever to respond and all they said was no, sorry we can’t help you in this situation. No refunds, no adjustments. Simply sorry we can’t do anything to help you. I tried working through Expedia to get the issue resolved, and they reached out to this hotel. They even said the hotel is willing to do anything to work with us. We contacted the hotel 4 days before we supposed to arrive. We had reservations for 2 rooms for a family of 4. $3000,00 down the drain. This hotel just ate it and probably just rented the rooms out again for higher price. We used to take family trips and stay at this hotel. NEVER AGAIN!
I will never make another reservation here again. The staff will not work with no matter what the issue is. We had issues flying in to Cancun beyond our control, and the hotel would not work with us. They took for ever to respond and all they said was no, sorry we can’t help you in this situation. No refunds, no adjustments. Simply sorry we can’t do anything to help you. I tried working through Expedia to get the issue resolved, and they reached out to this hotel. They even said the hotel is willing to do anything to work with us. We contacted the hotel 4 days before we supposed to arrive. We had reservations for 2 rooms for a family of 4. $3000,00 down the drain. This hotel just ate it and probably just rented the rooms out again for higher price. We used to take family trips and stay at this hotel. NEVER AGAIN!
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 232.72237237197876USD
- 2026-11-03: 206.0384222330475USD
- 2026-11-04: 267.3325592166138USD
- 2026-11-05: 267.3325592166138USD
- 2026-11-06: 267.3325592166138USD
- 2026-11-07: 265.7878302523041USD
- 2026-11-08: 267.3325592166138USD
- 2026-11-09: 258.33988047203064USD
- 2026-11-10: 258.33988047203064USD
- 2026-11-11: 258.1289554085541USD
- 2026-11-12: 258.33988047203064USD
- 2026-11-13: 258.33988047203064USD
- 2026-11-14: 258.33988047203064USD
- 2026-11-15: 258.33988047203064USD
- 2026-11-16: 258.33988047203064USD
- 2026-11-17: 258.33988047203064USD
- 2026-11-18: 258.1289554085541USD
- 2026-11-19: 259.71070554656984USD
- 2026-11-20: 257.3406844580841USD
- 2026-11-21: 257.4724955465698USD
- 2026-11-22: 249.63876054656984USD
- 2026-11-23: 266.33338027885435USD
- 2026-11-24: 248.9010009576416USD
- 2026-11-25: 247.40055054656983USD
- 2026-11-26: 259.71070554656984USD
- 2026-11-27: 257.3406844580841USD
- 2026-11-28: 257.3406844580841USD
- 2026-11-29: 257.3406844580841USD
- 2026-11-30: 257.3406844580841USD
- 2026-12-01: 240.35450590667725USD
- 2026-12-02: 240.35450590667725USD
- 2026-12-03: 240.35450590667725USD
- 2026-12-04: 382.23911040161136USD
- 2026-12-05: 240.35450590667725USD
- 2026-12-06: 240.35450590667725USD
- 2026-12-07: 261.337434361496USD
- 2026-12-08: 263.33580931320193USD
- 2026-12-09: 263.0680205465698USD
- 2026-12-10: 263.0680205465698USD
- 2026-12-11: 263.0680205465698USD
- 2026-12-12: 263.33580931320193USD
- 2026-12-13: 263.33580931320193USD
- 2026-12-14: 263.33580931320193USD
- 2026-12-15: 275.3260590234375USD
- 2026-12-16: 275.3260590234375USD
- 2026-12-17: 275.3260590234375USD
- 2026-12-18: 275.3260590234375USD
- 2026-12-19: 243.32209108772278USD
- 2026-12-20: 316.2927540715027USD
- 2026-12-21: 320.14237554656984USD
- 2026-12-22: 320.14237554656984USD
- 2026-12-23: 316.2927540715027USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: 449.3219894425964USD
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 448.04557860671997USD
- 2026-12-31: NO DATA
- 2027-01-01: 448.05558525238035USD
- 2027-01-02: NO DATA
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'accès à la piscine Infinite est disponible uniquement pour les voyageurs séjournant dans la Tour Altitude.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins pour le visage
Club pour enfants
Bar de la piscine
Aire de pique nique/Tables
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Billard
Aire de jeux
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit