Is parking available at the property?

Free self-parking is available on-site. Limited parking is also provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

What is the property's location in relation to key landmarks?

The hotel is located in Kingston's Cataraqui North area, within a 15-minute drive of Rideau Canal and Lake Ontario. It is approximately 5.6 miles from Queen's University and 8.1 miles from Kingston Waterfront.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool. The operational hours are not specified, but it is available year-round.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Holiday Inn Express Kingston West Hotel

Average nightly price at Holiday Inn Express - Kingston West by IHG by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$98
March	US$111
April	US$101
May	US$154
June	US$150
July	US$180
August	US$163
September	US$164
October	US$134
November	US$127
December	US$91

What guests think

Across recent reviews, Holiday Inn Express - Kingston West by IHG is praised for very clean, modern, and spacious rooms and consistently friendly staff, while feedback on the included breakfast varies and some guests note occasional maintenance or amenity shortcomings.

The location is close to Highway 401 and the Invista Centre but sits in a developing industrial area with limited dining nearby, so most guests drive 10-20 minutes for restaurants or downtown. Free parking and a gym are appreciated, while the indoor pool is small and can feel crowded; a few guests also mentioned no hot tub and occasional parking lot security concerns. Overall, expect a clean, modern highway stop with friendly service and comfortable rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking and a gym are appreciated. The indoor pool is small and can feel crowded, there is no hot tub, and one review noted parking lot security concerns.

Related guest reviews

10

Joel

14 Aug 2025

·

Stayed 1 night

very clean, normal breakfast, small pool. front host was great. comes off as a new and clean hotel. with good staff. better than usual front desk - very professional

10

Erika

22 Apr 2025

·

Stayed 1 night

Clean, brand new HI Express designed for drivers and located close to a 401 exit. Around the corner from the INVISTA Centre. And 20 minutes drive to downtown. Free parking and breakfast with all the food groups. Small indoor pool popular with families. Check-in was very smooth. Being off the main street in a business park with spread out industrial structures made walking anywhere unappealing.

8

Sarah

2 May 2024

·

Stayed 3 nights

Good stay. Only thing we didn't like was the pool and gym. There is no intimacy. Clear Windows everywhere and people outside (just beside the front door) are looking a you. Dark windows at least will make sense. Personnels (front desk and breakfast) were awsome.

8

Damion

24 Jan 2025

·

Stayed 4 nights

I had a positive experience during my stay. The hotel maintained a high standard of cleanliness, and the staff demonstrated exceptional friendliness and helpfulness throughout my visit. Additionally, the gym and pool facilities were outstanding.

10

Gemma

28 Aug 2025

·

Stayed 2 nights

Belle place pour aller avec des enfants. L'eau de la piscine était parfaite. Très propre. Personnel super gentils.

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10

Lawrence

28 Jul 2025

·

Stayed 3 nights

The bed was a bit lumpy The pool is very small and noisy

10

Karen

7 Sept 2025

·

Stayed 1 night

Great hotel - we come often to Kingston and will make this our destination again for sure. Spacious modern rooms, great indoor pool and fitness gym and great breakfast- highly recommend!

6

Ryan

22 Jul 2023

·

Stayed 1 night

The hotel itself was well run and clean. The parking lot is not secure. An individual was canvasing the parking lot pulling on car doors and trunk latches in the late evening. When I confronted him, he walked into the bushes and unveiled a shopping cart he had waiting for the goods. He walked it down the street and hid it for later. I informed the front desk and was told they could not provide security for the parking lot, or a secure parking spot in general, but they would check the lot once on the hour. I re-parked my vehicle so I could see it from my room and stayed up most of the night to monitor it. The hotel itself is very isolated and the surrounding area is dark.

10

Corantine

12 Aug 2025

·

Stayed 2 nights

This is the second time we go to this hotel and still very happy with it. Rooms are great, great price, great customer service and love the pool, free breakfast and free parking.

10

Deborah

8 Sept 2023

·

Stayed 2 nights

Wish it had hot tub

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe very clean, modern spaces. Occasional issues include delayed housekeeping, odors or smoke near entrances, and isolated room cleanliness lapses.

Related guest reviews

6

Stephane

17 Jan 2024

·

Stayed 1 night

Une belle hôtel mais le lit n’était pas propre il y avait des poils

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8

Richard

4 Jun 2025

·

Stayed 2 nights

Very clean and quiet everywhere you look - in the room, bathroom and common areas throughout the hotel. On the second day, they did not make up the room until 6:30pm causing some inconvenience as we were getting ready to go out.

10

Spiro

16 Nov 2025

·

Stayed 3 nights

Room was spacious and spotless

10

GABRIELA

16 Sept 2023

·

Stayed 1 night

Very clean

10

Jessica

17 Sept 2023

·

Stayed 1 night

Very friendly staff, very clean. 5 stars.

2

Roxana

22 Jun 2023

·

Stayed 1 night

There has been smoking in the room, the stench was disgusting, we asked the manager to change the room, she said she doesn’t smell anything so we had to sleep there

10

Zoran

2 Jun 2025

·

Stayed 1 night

Very clean rooms and comfy beds.

10

Rob

8 Dec 2024

·

Stayed 1 night

Very clean and new.

10

Cara

13 Mar 2025

·

Stayed 2 nights

Very nice place. Seems brand new. Very nice, clean and quiet.

10

Karyn

5 Sept 2025

·

Stayed 1 night

Pretty good. There were bags of garbage left outside the 3rd floor elevator over night. May want to address that. Terrible smoke smell at front door.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and generally quiet with comfortable beds and useful streaming-to-TV features. Some guests reported worn mattresses, low water pressure on upper floors, noisy mini-fridges, finicky lighting, or outlet/Chromecast issues.

Related guest reviews

10

Anne

15 Oct 2024

·

Stayed 1 night

It was amazing!! The room is big, clean, pretty enough.I hope every other hotels like this!! I hope i can visit here again.♥️

6

Sawsan

14 Oct 2025

·

Stayed 1 night

This used to be my go to hotel when I am visiting in kingston, this time we were given an outdated room with terrible beds the mattresses were caved in and pillows were bad, last few times we stayed in a totally different floor it seems. Breakfast was basic, parking was great.

10

James

8 Jun 2023

·

Stayed 2 nights

The hotel was great, staff was friendly and welcoming. The pool and breakfast were wonderful. The room was clean and modern. The only dislike was the room mini fridge was a bit noisy, otherwise very comfortable.

8

Bernard

17 Oct 2023

·

Stayed 1 night

A new hotel so it is well furnished and rooms are in great shape. However, we stayed on the top floor and found the shower water pressure was low.

4

John

14 Aug 2024

·

Stayed 1 night

We were extremely frustrated with the television. Their chrome cast woyld not work so they said they woukd send someone up. Instead I soend an hour on the phone with a tech support guy with no manners. He coyld not figure it out so we have up. The outlet on the besside table did not work. The ice maker near us did not work. Woynd up all over the hotel to find ice.

10

Timothy

9 Feb 2026

·

Stayed 1 night

We got to Kingston. It was a new hotel Holiday Inn. Very very nice. The rooms are very spacious beautiful part of town very quiet five stars across the board. The staff was very friendly and very helpful. The breakfast was five stars as well was very full when I left.

10

Thomas

1 Nov 2025

·

Stayed 1 night

Great property, excellent breakfast and very comfortabla room with great amenities

10

Karen

5 Sept 2025

·

Stayed 1 night

Lovely rooms and bathrooms, comfy beds, really nice decor (geometric theme) with calm but not boring colours.

8

Sinclair

28 May 2023

·

Stayed 2 nights

Property was clean and modern, obviously new. Well planned excellent on site facilities. Found lighting in room strange - unable to leave one small light open to read in bed withouit having several lights on and needing to get up to turn out the lights.

10

Samer

3 Aug 2025

·

Stayed 1 night

The hotel is all new, everything is available in the room, bed is comfortable.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and efficient. A few reports cite lapses, including housekeeping entering without proper permission, unfulfilled requests, and poor handling of smoking complaints or check-in issues.

Related guest reviews

10

Andrew

3 Nov 2025

·

Stayed 1 night

Friendly front staff. Quick and efficient checkin. Hotel and rooms very modern and very clean.

6

Paul

29 Jul 2024

·

Stayed 1 night

This property is fairly new, so it's kind of annoying that so many things already seem run-down: broken tiles in the elevator, loose faucet in the bathtub, etc. The room was fine--clean enough, decent size. But the front desk staff? From the person who kept me standing there for over 20 minutes (after 8 hours in the car with my family) repeatedly messing up the processing of my reservation to the guy who, when I asked if they could exchange currency, just tried to scam me by exchanging his own CAD one-for-one for my USD... yikes.

10

Matthew

11 Jul 2023

·

Stayed 1 night

The staff could not have been nicer and provided better service. The location was great and the amenities were super clean. Absolutely will stay there again.

4

Eleni

20 May 2024

·

Stayed 1 night

Staff put us right next to the elevator when I asked for far away. Hotel says they offer things if you forgot them. Yet they ran out of toothbrushes

10

Jim

28 May 2025

·

Stayed 1 night

Friendly and helpful....kudos

2

Richard

24 Feb 2026

·

Stayed 1 night

no hot water in shower. walked through smoke at front door ( has been brought up before ) and checking in. line up of people to check in and admin staff came out and walked past us. i thought i was at a bank. you have lost my business

10

GERALD

19 Oct 2025

·

Stayed 3 nights

Excellent service, everything clean and amazing staff especially Victoria so friendly and welcoming.

10

Ashley

15 Nov 2025

·

Stayed 2 nights

everything was wonderful, staff were accommodating and friendly.

2

Karyn

11 Mar 2025

·

Stayed 1 night

I had to walk through a person smoking at the front door. I told a staff member. After they investigated the person told me that there was no one smoking at the front door. I will reserve comment on that answer

6

Megan

21 Oct 2025

·

Stayed 3 nights

The housekeeping staff walked into the room while my 14 year old was sleeping and we were down at breakfast. My daughter asked him to come back later and he ignored her and continued to strip the beds. She had to lock herself in the bathroom because she was upset and didn’t know what to do. When we reported it the housekeeper said he used his translator to talk to my child and she said to come in. He didn’t use a translator and she said to come back. This was very uncomfortable and unprofessional.

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AI-generated summary based on recent guest reviews

Location

Convenient to Highway 401 and the INVISTA Centre, with trails nearby. The immediate area is industrial and developing with few restaurants, so a car is typically needed to reach dining or downtown.

Related guest reviews

10

Erika

22 Apr 2025

·

Stayed 1 night

Clean, brand new HI Express designed for drivers and located close to a 401 exit. Around the corner from the INVISTA Centre. And 20 minutes drive to downtown. Free parking and breakfast with all the food groups. Small indoor pool popular with families. Check-in was very smooth. Being off the main street in a business park with spread out industrial structures made walking anywhere unappealing.

10

David

15 Oct 2025

·

Stayed 1 night

The front desk staff during check-in was very pleasant. Parking was easy and straightforward. The breakfast was okay. This might be becuase we were a bit late for the breakfast. Location might be a bit too far out of the city, feeling like it was in the middle of nowhere.

10

Julianne

12 Sept 2023

·

Stayed 2 nights

From the warm welcome from the staff to the cleanliness, amenities & great breakfast included; I would highly recommend this hotel. Surrounded by well maintained grounds & a beautiful nature trail. Note: the area around it is still new & being developed but restaurants, Costco and other stores are only 2km away.

8

marlyn

25 May 2024

·

Stayed 3 nights

Great location for easy access where I was working for the week and to downtown as well. Room was very clean and the hotel seems very new. Front desk staff was very friendly during my check.

8

Tina

26 May 2023

·

Stayed 3 nights

This hotel is very close to the INVISTA Centre. There is even a path to walk to it. It is also very close to the highway. Shopping and restaurants are just a 5 minute drive away. My only complaint is that the plugs didn’t work beside the bed.

10

Michelle

14 Aug 2023

·

Stayed 2 nights

Nice and clean, staff was very friendly. A bit farther out from the downtown core, but traffic is not an issue at all and was an easy 10-15 minute drive to downtown Kingston

10

Victor

24 Feb 2024

·

Stayed 2 nights

Safe, quiet, and clean. The hotel is located in an industrial park area with easy access, but guests will require their private transportation to downtown and nearby attractions and restaurants.

8

Earl

13 Jun 2023

·

Stayed 1 night

Nice hotel, but surroundings unattractice, no services nearby (restaurant, gas station, shopping, pharmacy, … )

10

Sylvain

15 Aug 2025

·

Stayed 1 night

Really near the highway in a good way , like 5 minutes from the highway. All that sector seems to be pretty new and still in construction.

10

Humberto

6 Oct 2025

·

Stayed 2 nights

I stayed at the hotel with my wife and a friend a couple of weeks ago, and we really enjoyed the overall service and attention from the people at the front desk to the cleaner and at the restaurant. In addition, the hotel is well located, close to the Hwy. 401 and not far from the downtown. I will highly recommend it.

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Dining

Breakfast is included and often praised, but many reviews note cramped seating, long lines, limited variety, and items running out; pancakes and coffee drew specific criticism, and gluten-free options are scarce.

Related guest reviews

8

Colin

14 Oct 2025

·

Stayed 1 night

Pancakes were disgusting... like eating rubber

8

Rui

17 Jul 2024

·

Stayed 1 night

The staff are good. Well, the toilet didn’t work so well. The breakfast didn’t have much to choose.

8

Tracy

21 Aug 2023

·

Stayed 1 night

Room was great, clean and comfortable, but breakfast was very disappointing. Small breakfast room for the size of the hotel, huge line to wait for food, everything was empty so we had to wait in line for over 15 min for them to refill, and they only refilled enough to serve not even 1/2 the line. My husband and I split 1 plate, ( 1 egg, 2 pieces of bacon) because they didn’t have enough to feed everyone, we felt bad for those at the back of the line. Then several of us had to take our breakfast to the lobby or to our room because the tables were all full. Very frustrating end to our stay. We expected much better for a Holiday Inn.

10

Carla

26 Jun 2023

·

Stayed 1 night

It is a very clean and nice hotel. They can improve on their coffee which is very weak for someone who likes strong coffee in the morning. Breakfast needs a purk - no fruit was available because it was Monday, they said. Otherwise very nice place to stay.

10

Karen

23 Oct 2023

·

Stayed 1 night

Bed was very comfortable and the breakfast was very good.

2

john

26 Jan 2026

·

Stayed 3 nights

Loud snow plowing in parking lot until 3 am, terrible breakfast not even edible. Breakfast staff also terrible

10

Thomas

1 Nov 2025

·

Stayed 1 night

Great property, excellent breakfast and very comfortabla room with great amenities

10

Garry

9 Feb 2025

·

Stayed 1 night

Staff is very welcoming and helpful. Clean rooms and above average breakfast.

4

Stephanie

21 Sept 2025

·

Stayed 3 nights

Came here for a work event for 3 nights, 2 of the 3 nights we had to call front desk due to severe noise from other guests in the hallways and nearby rooms. Room was very clean and tidy however the lack of sleep due to noise issues greatly disappointed. Breakfast was limited and ran out of meat to enjoy with other hot food. Otherwise food was average

10

Mary

21 Oct 2025

·

Stayed 1 night

This hotel was beautiful and our room was perfect for our 1-night stay. Good variety at breakfast. Parking was easy and convenient. We are also grateful this is a pet-friendly hotel and our pup was spoiled by the staff when we checked in. We would definitely stay here again on another trip!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $125	4 $100	5 $117	6 $216	7 $296
8 $103	9 $113	10 $118	11 $114	12 $120	13 $178	14 $196
15 $92	16 $92	17 $107	18 $100	19 $98	20 $131	21 $128
22 $88	23 $100	24 $107	25 $107	26 $144	27 $155	28
29 $95	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $91	3 $138	4 $292	5 $288
6 $96	7 $90	8 $91	9 $94	10 $106	11 $105	12 $105
13 $93	14 $100	15 $113	16 $113	17 $99	18 $131	19 $148
20 $93	21 $92	22 $94	23 $94	24 $93	25 $94	26 $111
27 $131	28 $104	29 $106	30 $99	31 $96

Holiday Inn Express - Kingston West by IHG

Prices for Holiday Inn Express - Kingston West by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed (Walk-In Shower)

Standard Room, 2 Queen Beds

Standard Room

Guest reviews of Holiday Inn Express - Kingston West by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Kingston West by IHG

Prices for upcoming dates