Name: AC Hotel by Marriott Phoenix Downtown
Address: 414 North 5th Street, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: $102–$866 per night
Rating: 9.03

What guests think

At AC Hotel by Marriott Phoenix Downtown, travelers highlight a modern, clean property with friendly staff and a highly walkable location near Chase Field, the convention center, and restaurants, making it convenient for events, business, and short city stays.

Rooms feel contemporary and comfortable with good showers and views, though some guests report noisy AC, finicky bathroom doors, occasional plumbing or blind issues, and limited storage or in-room amenities like microwaves. Facilities include a stylish lobby, bar, and courtyard, but there is no pool, parking is in a paid adjacent garage, and on-site dining is limited, with mixed feedback and a paid, basic breakfast. A few reviews cite slow check-in, reservation mix-ups, a rare unannounced entry, and occasional street transients outside. Overall, expect a sleek, central downtown stay with a few trade-offs around parking, dining, and occasional room quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern public spaces with a lively bar and outdoor courtyard; parking is via a paid adjacent garage. Several guests missed having a pool, and a few reported parking or elevator hassles and a temporarily unavailable business center printer.

Related guest reviews

6

Cierra

Nov 27, 2023

·

Stayed 2 nights

Really nice looking hotel, but it’s unfortunate no room service, no big carts for luggage to be brought in, and the beds were very uncomfortable. The fridges don’t really work well, and just not worth the money that was charged.

10

Travis

May 15, 2025

·

Stayed 1 night

Very nice hotel about a half mile from Chase Field in downtown Phoenix. Nice accommodations. The only thing we missed was the hotel having a pool. Wish it had a pool.

10

Charles

Nov 14, 2025

·

Stayed 4 nights

Very nice and clean hotel. Great atmosphere and nice bar with a good dinner menu.

4

Jimmy

Sep 3, 2024

·

Stayed 2 nights

Drinks at the bar are way too expensive. $35 for two drinks. $30 a day for parking. I’m already staying at the hotel and paying for the room. I don’t feel like I have to pay for parking.

10

RONALD

Sep 5, 2024

·

Stayed 1 night

Great property the only downside is the parking. You would think it's included in the price of the hotel but sadly it's not.

10

Alondra

Sep 26, 2025

·

Stayed 1 night

Walkable to chase field and surrounding bars and restaurants. Friendly staff, clean rooms, and easy parking

10

Jose Carlos

Aug 31, 2025

·

Stayed 1 night

Nice scenic views, convenient location. Took me a minute to figure out the parking, overall recommended.

8

Jason

Dec 28, 2023

·

Stayed 1 night

Got stuck in the parking garage elevator, had to call for help. Elevator seized up..

10

Barbara

Aug 29, 2025

·

Stayed 2 nights

Very nice hotel. Very clean. Only thing that would make it better would be a pool

10

Victor

Jan 9, 2025

·

Stayed 1 night

Beautiful hotel with a great courtyard to enjoy cocktails and shopping all around. Highly recommend this place.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised throughout rooms and common areas, but there are occasional lapses such as stained glassware or linens, unclean shower walls, and isolated mold or housekeeping misses.

Related guest reviews

10

Jenny

Jul 20, 2025

·

Stayed 1 night

We love staying at this hotel, the rooms are always so clean! Especially the bathrooms, huge win! Staff is always very kind!

8

Kristi

Jun 18, 2025

·

Stayed 2 nights

Staff were fantastic and allowed for early check in. The room was a good size and nicely appointed. However, the bed was sunken and the rug was very dirty. Otherwise, great experience.

8

David

Apr 6, 2025

·

Stayed 3 nights

While the room towels and bedsheets weee replaced, the room was not tidied up and the shower walls appeared not to have been cleaned from previous guest. My one dining experience was also disappointing—I ordered what was listed as a croque monsieur, and having lived in Europe was looking forward to that, but received a soggy, slightly grilled ham & cheese sandwich with tomato and lettuce with very little cheese and nearly cold inside. Nothing at all like a proper croque monsieur. When I mentioned it to the bar guy he shrugged his shoulders and said he was sorry.

10

Charles

Sep 18, 2025

·

Stayed 1 night

Very clean property!

10

LaTasha

Oct 7, 2025

·

Stayed 2 nights

Clean room. Friendly staff.

8

Lauren

Jul 21, 2024

·

Stayed 2 nights

The room was well-appointed. The AC worked well but under the unit there was reddish mold that was concerning. The cleaning staff were thorough, so much so that they disposed of my reusable bags I needed for my trip.

10

Christopher

Sep 29, 2025

·

Stayed 1 night

Very Good Clean near Shops

10

Summer

Jul 9, 2024

·

Stayed 1 night

Very clean, updated hotel. Awesome stay

8

Timothy

Aug 9, 2025

·

Stayed 2 nights

The room was very clean.

10

Iavor

Oct 8, 2025

·

Stayed 1 night

Glass cup was found with lipstick stain

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel contemporary and comfortable with walk-in showers, views, and generally good beds. Some guests mention loud or inconsistent AC, heavy sliding bathroom doors, occasional plumbing or blind issues, and limited storage or lack of microwaves.

Related guest reviews

10

SEAN

Sep 10, 2025

·

Stayed 2 nights

Great lobby and outdoor area. Room was clean and modern. I wouldn’t hesitate to stay here again.

6

Cierra

Nov 27, 2023

·

Stayed 2 nights

Really nice looking hotel, but it’s unfortunate no room service, no big carts for luggage to be brought in, and the beds were very uncomfortable. The fridges don’t really work well, and just not worth the money that was charged.

10

Carri

Aug 3, 2025

·

Stayed 3 nights

I chose this property based on it being walking distance to the event center. The room was beautiful, bed and pillows were super comfy, and I loved the shower. No need to pack hair dryer, shampoo, conditioner, or body soap. I used the paid parking and had no issues getting in and out. Front desk staff are the only employees I came in contact with, but everyone was friendly and helpful! I would stay again.

6

SAMANTHA J

Jul 21, 2023

·

Stayed 1 night

Waited over 2 hours for my room to be ready. AC was not working properly.

8

Brandy

Dec 19, 2023

·

Stayed 2 nights

The only complaint that I would have is that there was no hot water during our stay.

4

Sandra

Feb 4, 2024

·

Stayed 1 night

The staff were super nice. The hotel was beautiful and elegant. The downfall was the cleanliness. Hairs on my sheets. I asked for another. The pull out bed from the sofa had olives inside so we couldn’t use it. The bathroom had leaked water over night. It had a little puddle of water on the ground in the morning. We told the front desk all this when checking out and all they could say is sorry. So from all this we won’t be going there again.

8

Rachel

Jul 19, 2025

·

Stayed 1 night

The room was really nice and clean. However, the blinds in our room didn’t close completely so the sun came in early in the morning. An employee walked into our room a few hours before check out without knocking which was also an issue.

10

David

Aug 10, 2025

·

Stayed 2 nights

Great location, felt very modern, great staff, good size room

8

MARIA

May 18, 2025

·

Stayed 1 night

It was an overnight stay for a layover, the room was great, however I did not care for the bathroom door, it was heavy and hard to get open without a door handle. The square toilet not practical and very uncomfortable for both my husband and son for obvious reasons.

6

Angelica

Jul 29, 2023

·

Stayed 1 night

Average. Very corporate and severely designed. Extremely loud air conditioner. We asked to be moved to another room but the air conditioner was loud in our second room as well. Uncomfortable bed. Slippery shower floor. The food isn’t great. Soggy toast, overly salty toppings. The staff is kind and accommodating but we won’t stay at the AC Hotel again.

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Service

Staff are frequently described as friendly, accommodating, and helpful, with early check-in and problem resolution noted. A minority report slow or unhelpful check-in, reservation issues, bar service problems, or an unannounced room entry.

Related guest reviews

8

Rene

May 8, 2023

·

Stayed 1 night

This is the second time we’ve stayed here. Our first visit was excellent, but we encountered some major inconveniences this time, but the staff was very quick to resolve our issues. They made our overall experience OK instead of terrible. At check in we realized the bathroom sliding door didn’t work, so they sent someone to fix it. It became a bigger job than they expected, so we were switched rooms. Later that night at bedtime we saw small blood stains on the sheets. Once again, we were switched rooms. Third time’s the charm as the third room had no issues. I was disappointed we weren’t upgraded for the inconvenience or compensated in any way, but I was very satisfied with how quick the front desk handled our issues.

10

Selena

May 11, 2025

·

Stayed 1 night

Check in front desk Mia truly made our stay memorable with a wonderful welcome gift! We came to celebrate my birthday and attention to detail and making it memorable was truly touching. The hotel was clean and spotless and the staff was very warm and welcoming from housekeeping to the bartender sherry and April we really want to come back to Arizona. The hotel is in a good location perfect walking location to local food , museum , easy parking access , and safe area. Highly recommended and great manager !

10

Jason

Sep 16, 2025

·

Stayed 1 night

I really liked the layout of the whole place. The customer service was exceptional and i would definitely come here again!

8

Rachel

Jul 19, 2025

·

Stayed 1 night

The room was really nice and clean. However, the blinds in our room didn’t close completely so the sun came in early in the morning. An employee walked into our room a few hours before check out without knocking which was also an issue.

10

Brande

Jun 30, 2025

·

Stayed 1 night

The stay was great. The manager- Brian was fabulous. We enjoyed the hotel and the staff was friendly. The part of my stay that was an issue was trying to get ahold of Hotels.com when there was an issue with check in. I reserve red the rooms but the 2 rooms were under 2 different names. It was not an issue with the hotel but with the confirmation emails as they did not indicate that my reservation would be under 2 names. It was not helpful when I could not find a phone number to call to clarify the situation. It took the manager and myself 15 min to find a number. This is not helpful when the issue was resolved in less than 5 min.

8

Ethan

May 27, 2024

·

Stayed 1 night

Everything was on par except for the service. The staff seemed pretty lazy aside from one person there - Amanda. Rooms were clean and nice though. The rainfall shower head was really nice

10

Amber

Jul 14, 2025

·

Stayed 1 night

The hotel was easy to find and parking was a breeze. The ladies at the front were so sweet, and we were able to check in early! The hotel felt modern and clean, and the room was amazing. The beds were so comfortable, the room was spacious and the bathroom was large and clean. Check in and out was super easy, and everyone was so nice. Price wasn’t bad either, I’d stay here again!

2

Kosta

Feb 25, 2023

·

Stayed 4 nights

Awful customer service . Everyone was complaining . They didn’t clean our room for 4 days & we kept requesting . Had to go get our own tp daily & extra towels . Never cleaned room or replaced coffee & threw trash away . Front desk kept inputting in computer supposedly never happening . Worst service what so ever that I have ever had at a hotel.

10

Jessica

Dec 10, 2023

·

Stayed 2 nights

The front desk was very helpful on check in and check out.

2

Amanda

Jan 17, 2023

·

Stayed 1 night

I was there for a convention, I paid for a king bed with sofa and city view. I got there and they gave me two queen standard room facing the garage. They told me they were sold out and I had to get what they gave me or cancel. Hotels.com was able to help me but the front desk was no help at all and had the attitude of oh well.

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Location

Central downtown location within easy walking distance of Chase Field, the convention center, ASU, and many restaurants. Most felt safe, though a few mentioned transients or construction affecting the immediate area.

Related guest reviews

10

Charles

Sep 5, 2025

·

Stayed 1 night

Nice property minus the transients dleeping on the outside benches and limited dining options in walking distance

10

Jana

Dec 24, 2024

·

Stayed 3 nights

I felt very safe around the hotel. The staff was great. The hotel was within walking distance of the convention center.

10

Kimberlee

Nov 28, 2025

·

Stayed 3 nights

Beautiful property, perfect location with all things in walking distance to downtown. Area was safe and clean. Hotel rooms,lobby were clean and updated. Staff was helpul and ready to give recommendations on area dining. Overall pleasant stay and will choose this property again the next time I’m in Phoenix

10

Erick

Sep 15, 2025

·

Stayed 1 night

Contemporary and clean. Downtown location and walkable to events

10

Alondra

Sep 26, 2025

·

Stayed 1 night

Walkable to chase field and surrounding bars and restaurants. Friendly staff, clean rooms, and easy parking

10

Les J

Dec 29, 2022

·

Stayed 3 nights

This AC Hotel by Marriott Phoenix Downtown is in the PERFECT location to go to an event at Chase Field! We were within 10 minutes walking distance, and it was totally safe, and right down the street, and I couldn't have picked a better Hotel. The hotel was really nice, and modern, and the staff was amazing! The lobby area was very nice, and there is seating everywhere and there is a nice bar, and a Fantastic area right outside with a couple fireplaces where we went every night. Our room was so nice, and so clean, and the bed was comfy with lots of pillows. There was a little frig, and safe, and an area to hang our stuff. The bathroom so clean, and the shower was so big with supplied amenities. I would totally stay here again, especially for an event at Chase Field!!

10

Kevin

Aug 18, 2025

·

Stayed 1 night

In town for a baseball game. Close to ballpark, clean nice staff lots of restaurants nearby

10

michelle

Feb 17, 2025

·

Stayed 2 nights

Walking distance to convention center, restaurants and AMC as well. Well kept.

10

EMILIO

Apr 9, 2023

·

Stayed 1 night

Great hotel very close to Chase Field and Footprint Center. Parking garage next to hotel. Overall great stay.

10

Darci

Sep 19, 2025

·

Stayed 1 night

The staff was awesome, and an easy walk to Chase Field!

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AI-generated summary based on recent guest reviews

Dining

The on-site bar is popular, but food options are limited and can be pricey; breakfast is paid and receives mixed feedback, from very good to too minimal for the cost. Occasional issues included a menu outage and an underwhelming sandwich.

Related guest reviews

6

Angela

Mar 4, 2025

·

Stayed 2 nights

Overall it was a okay stay just dislike that the food menu was not available due to machine issues. Also the breakfast buffet was not worth the $18 . It was very minimal and basic . I’ve had free continental breakfast with better options. Definitely not my best stay .

8

Laura

Sep 7, 2023

·

Stayed 3 nights

Breakfast was not as good, not much variety. Parking to expensive

10

Erica

Aug 24, 2025

·

Stayed 1 night

Nice modern looking hotel.. I enjoyed my stay very much! Good coffee and the atmosphere is amazing! Would definitely stay here again.

8

Bonnie

Sep 18, 2023

·

Stayed 2 nights

Good deal for what is essentially a moderately upper scale hotel and like with anything and everything , there is good and bad . Great check in with Ms Shannon and great check out with another young lady , that was the good . The bad , guy at “restaurant “, which is NOT A RESTAURANT but a bar that sells a few items is HORRIBLE! Selections are extremely limited and pricey but the WORST THING WAS THE BAD SERVICE! Isaih or some name like that was rude , answered questions with an attitude and never checked in our table to see if we needed anything , very poor service especially for this nice hotel. Spoke to the manager and luckily he apologized and was very gracious!

10

Charles

Nov 14, 2025

·

Stayed 4 nights

Very nice and clean hotel. Great atmosphere and nice bar with a good dinner menu.

8

David

Apr 6, 2025

·

Stayed 3 nights

While the room towels and bedsheets weee replaced, the room was not tidied up and the shower walls appeared not to have been cleaned from previous guest. My one dining experience was also disappointing—I ordered what was listed as a croque monsieur, and having lived in Europe was looking forward to that, but received a soggy, slightly grilled ham & cheese sandwich with tomato and lettuce with very little cheese and nearly cold inside. Nothing at all like a proper croque monsieur. When I mentioned it to the bar guy he shrugged his shoulders and said he was sorry.

10

Duane

Apr 20, 2024

·

Stayed 3 nights

The service was very good .. the food for bfast also very good. Walkable distance to convention center I did not like the lack of light when walking in the evening. The street construction 4/17-20/24 was not convenient and I walked in the street area Overall the AC and its staff was VG!

10

Laura

Nov 11, 2023

·

Stayed 1 night

The stay was nice, the bed was comfortable. I was disappointed to find out we had to pay $18 per person for breakfast.

10

Brian

Feb 18, 2025

·

Stayed 1 night

Meat slicer and prosciutto

10

Praneet

Nov 1, 2023

·

Stayed 2 nights

Great quality service, great food options, great bar, and an all-around high quality area.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$351
February	$368
March	$377
April	$377
May	$295
June	$239
July	$166
August	$167
September	$212
October	$308
November	$287
December	$267

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $243	15 $569	16 $372	17 $147	18 $234	19 $244
20 $102	21 $177	22 $293	23 $342	24 $194	25 $144	26 $137
27 $161	28 $342	29 $395	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $187	2 $160	3 $160
4 $259	5 $411	6 $866	7 $431	8 $348	9 $312	10 $205
11 $196	12 $228	13 $382	14 $473	15 $259	16 $357	17 $794
18	19	20 $694	21 $463	22 $232	23 $196	24 $214
25 $312	26 $311	27 $644	28 $563	29 $375	30 $241	31 $196

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 2 Queen Beds

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott Phoenix Downtown

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Prices for upcoming dates