Aluna Resort Tulum
From
173 USD
a notte
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From
173 USD
a notte
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che include 2 piscine all'aperto e una palestra aperta giorno e notte, il divertimento è ...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che include 2 piscine all'aperto e una palestra aperta giorno e notte, il divertimento è assicurato. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.
Servizi per le aziende
Potrai usufruire di un business center aperto 24 ore su 24, una reception aperta 24 ore su 24 e deposito bagagli. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Scegliendo uno tra i 2 ristoranti presso un hotel potrai gustare ottimi piatti, mentre se vuoi restare nel tuo alloggio potrai richiedere il servizio in camera con orario limitato. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 2 bar/lounge. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:30 alle ore 11:30.
Camere
Rilassati in una delle 78 camere della struttura, complete di aria condizionata e Smart TV. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. I bagni dispongono di set di cortesia gratuiti e accappatoi.
Posizione
Alloggiare in Aluna Resort Tulum ti porta nel centro di Tulum, a 3 minuti di auto da Parco Nazionale di Tulum e 6 minuti da Gran Cenote. Questo hotel di lusso dista 5,3 km da Playa Paraíso e 5,4 km da Rovine Maya di Tulum.
Nelle vicinanze
Parco del Giaguaro(0.2 miglia)
Centro di Stile di Vita Hunab(0.2 miglia)
Accesso al Parque Jaguar(1.2 miglia)
Parco Nazionale di Tulum(1.3 miglia)
Belvedere del Giaguaro di Tulum(1.3 miglia)
Parco Dos Aguas(1.4 miglia)
Hospital de Tulum(1.7 miglia)
Torre di Tulum(1.8 miglia)
Museo SFER IK(1.8 miglia)
Cenote Calavera(2 miglia)
Playa Ruinas(2.2 miglia)
Spiaggia pubblica Las Palmas(2.2 miglia)
Rovine Maya di Tulum(2.3 miglia)
Tempio degli Affreschi(2.4 miglia)
Casa del Cenote(2.5 miglia)
Aeroporto internazionale di Tulum (TQO)(27.2 miglia)
Aeroporto Internazionale di Cancún (CUN)(74.5 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Posizione
Poligono 04 Fraccion 05 Lote 04 S/N, Zama, Tulum, Tulum, Quintana Roo, Messico
Parco del Giaguaro (0.2 miglia)
Centro di Stile di Vita Hunab (0.2 miglia)
Accesso al Parque Jaguar (1.2 miglia)
Parco Nazionale di Tulum (1.3 miglia)
Belvedere del Giaguaro di Tulum (1.3 miglia)
Parco Dos Aguas (1.4 miglia)
Opzioni camera
6
Camera Senior, 1 letto king, terrazzo, vista giardino
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
1510 ft²
Balcone o spazio esternoAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca spa privataVasca spa privata sul tetto
6
Camera Comfort, 1 letto king, vista giardino
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
Aria condizionataWi-Fi (gratuito)TV smart
9
Camera Deluxe, 1 letto king, balcone, vista giardino
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
Aria condizionataWi-Fi (gratuito)TV smart
9
Camera Junior, 1 letto king, balcone, vista giardino
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
Aria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata esternaVasca spa privata
5
Camera Comfort, 2 letti queen, accessibile ai disabili, vista giardino
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 3
Aria condizionataWi-Fi (gratuito)TV smart
6
Camera Comfort, 2 letti queen, vista giardino
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 3
Aria condizionataWi-Fi (gratuito)TV smart
6
Camera Deluxe, 2 letti queen, balcone, vista giardino
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 3
Aria condizionataWi-Fi (gratuito)TV smart
Recensioni degli ospiti
8.6
Ottimo
Sulla base di 340 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
I viaggiatori descrivono Kimpton Aluna Tulum by IHG come un rifugio tranquillo in stile giungla, con camere spaziose e confortevoli e un personale eccezionalmente cordiale, oltre a piscine piacevoli, un aperitivo giornaliero e biciclette gratuite che facilitano gli spostamenti tra la città e la spiaggia.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
I viaggiatori descrivono Kimpton Aluna Tulum by IHG come un rifugio tranquillo in stile giungla, con camere spaziose e confortevoli e un personale eccezionalmente cordiale, oltre a piscine piacevoli, un aperitivo giornaliero e biciclette gratuite che facilitano gli spostamenti tra la città e la spiaggia.
La posizione è tranquilla, situata tra il centro e la spiaggia, anche se raggiungere la riva richiede solitamente una bicicletta o un taxi, e molti segnalano la presenza di cantieri edili nelle vicinanze o strade poco illuminate di notte. Le strutture sono belle, ma gli ospiti menzionano ripetutamente bar a bordo piscina o sui tetti non presidiati e qualche segno di usura in quelle zone. Il cibo e la colazione variano da molto buono a base o costoso, e alcuni segnalano problemi di manutenzione o pulizia come foglie nelle piscine, odori di umidità o insetti. Aspettatevi un soggiorno rilassante in una posizione tranquilla, non sulla spiaggia.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Gli ospiti apprezzano le due piscine (compresa quella sul tetto), l'aperitivo giornaliero e le biciclette gratuite. Diversi segnalano bar a bordo piscina/sul tetto non presidiati e lievi lavori di manutenzione nelle aree piscina o sui ponti.
Recensioni degli ospiti correlate
10
David
3 apr 2025
·
Soggiorno di 7 notti
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jaime
18 feb 2023
·
Soggiorno di 5 notti
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
10
Thu Nga
12 lug 2025
·
Soggiorno di 4 notti
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
8
Molly
22 mar 2025
·
Soggiorno di 6 notti
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Brian
30 dic 2024
·
Soggiorno di 4 notti
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
10
Brittany
31 gen 2025
·
Soggiorno di 4 notti
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
8
Nicola
1 feb 2026
·
Soggiorno di 3 notti
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
8
T
25 apr 2024
·
Soggiorno di 3 notti
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 giu 2024
·
Soggiorno di 6 notti
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
8
thomas
2 gen 2026
·
Soggiorno di 2 notti
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
La maggior parte delle recensioni descrive camere pulite e spazi ben curati. Alcuni segnalano problemi come odori di muffa, insetti in una stanza e foglie attorno alla piscina.
Recensioni degli ospiti correlate
8
Lakiesha
11 ago 2025
·
Soggiorno di 5 notti
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
Enjoli
18 feb 2025
·
Soggiorno di 7 notti
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
10
Daniel
12 mar 2025
·
Soggiorno di 1 notte
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
10
Thu Nga
12 lug 2025
·
Soggiorno di 4 notti
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
10
Julienne
27 giu 2025
·
Soggiorno di 3 notti
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
10
Taheerah L
9 mar 2023
·
Soggiorno di 6 notti
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
6
Breneka
10 apr 2025
·
Soggiorno di 1 notte
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
8
T
25 apr 2024
·
Soggiorno di 3 notti
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 giu 2024
·
Soggiorno di 6 notti
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
10
Kelli
12 apr 2025
·
Soggiorno di 4 notti
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
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Camere
Le camere sono spaziose e confortevoli, molte con balconi o terrazze; le suite possono includere ampi balconi con vasche idromassaggio e un condizionatore d'aria potente. Alcuni notano rumore dalle aree del tetto/bar, un isolamento acustico limitato e occasionali problemi di manutenzione come docce tiepide.
Recensioni degli ospiti correlate
8
Lakiesha
11 ago 2025
·
Soggiorno di 5 notti
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
David
3 apr 2025
·
Soggiorno di 7 notti
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jason
18 mar 2025
·
Soggiorno di 4 notti
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
10
Valene
19 feb 2025
·
Soggiorno di 2 notti
Nice hotel. Cool asthetic. Nice and spacious room.
Nice hotel. Cool asthetic. Nice and spacious room.
10
Margarita
16 mar 2025
·
Soggiorno di 2 notti
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
8
Casey
5 feb 2025
·
Soggiorno di 4 notti
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
8
Nicola
1 feb 2026
·
Soggiorno di 3 notti
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
10
Laura
11 dic 2025
·
Soggiorno di 2 notti
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Tatiana
23 apr 2025
·
Soggiorno di 3 notti
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
8
thomas
2 gen 2026
·
Soggiorno di 2 notti
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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Servizio
Il servizio si distingue per la sua cordialità, attenzione e disponibilità in tutti i reparti. Tra i lati negativi ci sono il personale limitato che influisce sul servizio al bar, occasionali sorprese in fattura (ad esempio, tasse di soggiorno o addebiti) e rari errori alla reception.
Recensioni degli ospiti correlate
10
DR JESUS A
7 set 2025
·
Soggiorno di 5 notti
Great location, super friendly staff
Great location, super friendly staff
10
Desiree
21 ago 2025
·
Soggiorno di 3 notti
The service was top-tier.
The service was top-tier.
8
Daria
6 nov 2025
·
Soggiorno di 4 notti
Louis at the front desk is the best! The staff was very helpful.
Louis at the front desk is the best! The staff was very helpful.
4
CARLOS
16 ago 2024
·
Soggiorno di 1 notte
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
10
Julienne
27 giu 2025
·
Soggiorno di 3 notti
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
6
Clifford
31 mar 2024
·
Soggiorno di 3 notti
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
2
Michelle
22 apr 2023
·
Soggiorno di 3 notti
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
10
Laura
11 dic 2025
·
Soggiorno di 2 notti
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
4
Anna Carolina
26 apr 2023
·
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
8
thomas
2 gen 2026
·
Soggiorno di 2 notti
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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Posizione
Posizione tranquilla e verdeggiante tra la città e la spiaggia, con facile accesso in bicicletta o con un breve tragitto in taxi. Molti notano la distanza dalla spiaggia, i cantieri nelle vicinanze o le strade poco illuminate di notte e occasionali odori vicino a un impianto di depurazione.
Recensioni degli ospiti correlate
10
Araceli
30 giu 2025
·
Soggiorno di 5 notti
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
10
Poornima
31 dic 2025
·
Soggiorno di 5 notti
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
8
Molly
22 mar 2025
·
Soggiorno di 6 notti
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Tyler
9 mar 2025
·
Soggiorno di 4 notti
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
10
Elizabeth
18 nov 2025
·
Soggiorno di 2 notti
Convenient location, bike availabilty and super nice place!
Convenient location, bike availabilty and super nice place!
8
T
25 apr 2024
·
Soggiorno di 3 notti
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16 giu 2024
·
Soggiorno di 6 notti
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
6
Estely
9 mar 2025
·
Soggiorno di 3 notti
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
10
perle
1 mar 2025
·
Soggiorno di 5 notti
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
10
Eric
6 ago 2023
·
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
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Ristorazione
Molti elogiano il ristorante e la colazione, oltre all'aperitivo giornaliero. Altri hanno trovato la colazione a buffet base o costosa e hanno notato opzioni vegane limitate; un caso di intossicazione alimentare.
Recensioni degli ospiti correlate
2
Dorothy
3 apr 2024
·
Soggiorno di 2 notti
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
8
Carlos
4 dic 2025
·
Soggiorno di 5 notti
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
2
Xavier
31 dic 2024
·
Soggiorno di 6 notti
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
10
Candace
4 lug 2025
·
Soggiorno di 2 notti
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
10
Katherine Jean
2 gen 2025
·
Soggiorno di 5 notti
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
8
T
25 apr 2024
·
Soggiorno di 3 notti
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Laura
11 dic 2025
·
Soggiorno di 2 notti
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Kristina Maria
2 ott 2024
·
Soggiorno di 3 notti
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
10
Tim
13 apr 2023
·
Soggiorno di 2 notti
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
8
thomas
2 gen 2026
·
Soggiorno di 2 notti
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
8
Juan Antonio
22 nov 2024
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Soggiorno di 3 notti
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8
Damesha
16 apr 2026
·
Soggiorno di 3 notti
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
8
Ramin
13 apr 2026
·
Soggiorno di 5 notti
Great hotel all around.
Great hotel all around.
10
Sacha
13 apr 2026
·
Soggiorno di 1 notte
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
8
Bricia
7 apr 2026
·
Soggiorno di 1 notte
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-17: 131.09657747337343USD
- 2026-09-18: 136.10220096336366USD
- 2026-09-19: 135.2062515625763USD
- 2026-09-20: 135.0342016571045USD
- 2026-09-21: 135.0342016571045USD
- 2026-09-22: 159.04249798049926USD
- 2026-09-23: 135.0342016571045USD
- 2026-09-24: 134.55163996593475USD
- 2026-09-25: 139.27158560279847USD
- 2026-09-26: 136.54876484401703USD
- 2026-09-27: 136.9696623208237USD
- 2026-09-28: 160.57610285247804USD
- 2026-09-29: 160.57610285247804USD
- 2026-09-30: 135.921370676651USD
- 2026-10-01: 160.45654245162964USD
- 2026-10-02: 135.77007121307375USD
- 2026-10-03: 160.59240176376343USD
- 2026-10-04: 137.0128894871521USD
- 2026-10-05: 166.14167281082155USD
- 2026-10-06: 160.57610285247804USD
- 2026-10-07: 160.6616808995819USD
- 2026-10-08: 166.14167281082155USD
- 2026-10-09: 136.2780013710022USD
- 2026-10-10: 166.14167281082155USD
- 2026-10-11: 166.14167281082155USD
- 2026-10-12: 166.14167281082155USD
- 2026-10-13: 146.9437372676468USD
- 2026-10-14: 166.14167281082155USD
- 2026-10-15: 166.14167281082155USD
- 2026-10-16: 166.14167281082155USD
- 2026-10-17: 136.47433314914704USD
- 2026-10-18: 180.6629161720276USD
- 2026-10-19: 180.6629161720276USD
- 2026-10-20: NO DATA
- 2026-10-21: 196.09037900070192USD
- 2026-10-22: 198.69531306404116USD
- 2026-10-23: NO DATA
- 2026-10-24: 137.0128894871521USD
- 2026-10-25: 165.24244610206605USD
- 2026-10-26: NO DATA
- 2026-10-27: 145.95137893032074USD
- 2026-10-28: NO DATA
- 2026-10-29: 179.7552771219635USD
- 2026-10-30: NO DATA
- 2026-10-31: 166.14167281082155USD
- 2026-11-01: 136.3378954885483USD
- 2026-11-02: NO DATA
- 2026-11-03: 198.67051418289185USD
- 2026-11-04: NO DATA
- 2026-11-05: 143.63766084480287USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 202.1760945375824USD
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 202.10762158447267USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 220.67609492637635USD
- 2026-11-17: NO DATA
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- Le transazioni senza contanti sono disponibili
- La struttura è dotata di un estintore antincendio
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: Clean Promise (IHG).
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Si richiede la prenotazione per i trattamenti spa. Le prenotazioni possono essere effettuate contattando un hotel prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
- Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.
- Costo colazione a buffet: 390 MXN per gli adulti e 195 MXN per i bambini (importi approssimativi).
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Servizi
Business center
Banco escursioni
Servizio di pulizia
Servizio banchetti
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Attività
Piscina
Giardino
Ciclismo
Piscina scoperta
Bicycle Tour Information
Mobili da esterno
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Massaggi
SPA e centro benessere
Trattamenti corpo
Trattamenti viso
Bar della piscina
Pranzi da asporto
Colazione in camera
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parcheggio
Parcheggio
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito