Sensira Resort & Spa Riviera Maya All Inclusive
US$ 286
/noite
Média para novembro
Preços para Sensira Resort & Spa Riviera Maya All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 286
/noite
Média para novembro
Preços médios mensais
Em Sensira Resort & Spa Riviera Maya All Inclusive, o preço por noite é, em média, US$ 234 no mês mais barato (outubro) e US$ 363 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 363 |
| fevereiro | US$ 323 |
| março | US$ 354 |
| abril | US$ 297 |
| maio | US$ 309 |
| junho | US$ 286 |
| julho | US$ 277 |
| agosto | US$ 264 |
| setembro | US$ 237 |
| outubro | US$ 234 |
| novembro | US$ 286 |
| dezembro | US$ 335 |
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nov. · US$ 286
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Mais caro: janeiro (aprox. US$ 363)
Mais barato: outubro (aprox. US$ 234)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 4 piscinas exteriores, aproveite para dar um salto até à praia privada. As fac...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 4 piscinas exteriores, aproveite para dar um salto até à praia privada. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa).
Comodidades para negócios
As principais comodidades incluem um business center aberto 24 horas, um serviço de limpeza a seco e uma receção aberta 24 horas. Planeia um evento em Puerto Morelos? este hotel dispõe de um centro de conferências e de 3 salas de reuniões, com uma área total de 629 metros quadrados. Há estacionamento grátis no local.
Restaurante
Para recarregar baterias, dê um salto até ao La Pergola, um restaurante especializado em cozinha internacional que serve almoços e jantares. Em alternativa, encontrará uma cafetaria para desfrutar de refeições mais ligeiras. Aproveite ainda para tomar um copo entre dois dedos de conversa no bar/lounge ou no bar junto à piscina.
Quartos
Sinta-se em casa num dos 359 quartos com ar condicionado, produtos grátis no minibar e um televisor de ecrã plano. As camas têm colchões pillowtop e roupa de alta qualidade. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e artigos de higiene exclusivos.
Localização
Com uma estadia Sensira Resort & Spa Riviera Maya – All Inclusive em Puerto Morelos, ficará a 15 minutos de carro de Praia de Puerto Morelos e de Parque Nacional Arrecife de Puerto Morelos. Este hotel com tudo incluído está a 16,1 km (10 mi) de Clube de Golfe Moon Palace e a 28,1 km (17,5 mi) de Playa Delfines.
O que há nas proximidades
Baía de Petempich(0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos(0.1 milhas)
Praia de Puerto Morelos(1.8 milhas)
Cápsula del Tiempo del Santuario de la Esperanza(6.1 milhas)
Spa da Selva(6.9 milhas)
Monumento Ruta de los Cenotes(6.9 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(7.1 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(7.5 milhas)
Praça de Puerto Morelos(7.8 milhas)
Iglesia Católica de San José(7.8 milhas)
Farol Inclinado(7.8 milhas)
Cooperativa de Artistas de Puerto Morelos(7.9 milhas)
Grand Outlet Riviera Maya(8.1 milhas)
Praia Ojo de Agua(8.1 milhas)
Xoximilco(8.7 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(14 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(45.8 milhas)
Aeroporto Internacional de Tulum (TQO)(90.5 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Localização
Carretera Cancún - Tulúm, 01 Bahía Petempich km 27.5, Puerto Morelos, Estado de Quintana Roo, México
Baía de Petempich (0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos (0.1 milhas)
Praia de Puerto Morelos (1.8 milhas)
Cápsula del Tiempo del Santuario de la Esperanza (6.1 milhas)
Spa da Selva (6.9 milhas)
Monumento Ruta de los Cenotes (6.9 milhas)
Opções de quartos
6
Sapphire, 2 Bedrooms
Detalhes do quarto
1 Cama De Casal Extragrande
, 1 Cama De Casal Grande
e 1 Beliche
Dormidas 3
807 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Amber Room
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
463 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Agatha Queen
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 3
463 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Agatha King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
463 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
2
Amber 2 Queen beds
Detalhes do quarto
2 Camas De Casal Grandes
Dormidas 3
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
6
Ruby Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
624 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Sapphire Room
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Beliche
Dormidas 2
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Sensira Resort & Spa Riviera Maya All Inclusive
8.4
Muito Bom
Com base em 2.295 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Sensira Resort & Spa Riviera Maya All Inclusive, os viajantes destacam uma estadia voltada para famílias, com muitas atividades para crianças (tirolesa, parque de trampolins, shows) e funcionários geralmente simpáticos, ao mesmo tempo em que observam experiências gastronômicas variadas e falta de pessoal em alguns momentos, o que resulta em um serviço lento.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Sensira Resort & Spa Riviera Maya All Inclusive, os viajantes destacam uma estadia voltada para famílias, com muitas atividades para crianças (tirolesa, parque de trampolins, shows) e funcionários geralmente simpáticos, ao mesmo tempo em que observam experiências gastronômicas variadas e falta de pessoal em alguns momentos, o que resulta em um serviço lento.
Os quartos são modernos e confortáveis, muitos com vista para o mar, mas alguns hóspedes relatam problemas de manutenção, ruído ou ar condicionado fraco. As instalações impressionam as famílias, embora hidromassagens, quadras ou áreas infantis às vezes estejam fechadas, a sombra e as espreguiçadeiras sejam limitadas, e o bar ou clube na piscina podem não estar funcionando. A localização isolada e a presença frequente de sargaço tornam a praia pouco aproveitável, por isso a maioria do relaxamento acontece ao redor das piscinas. Uma opção melhor para famílias do que para quem busca praia.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas, uma área aquática infantil, tirolesa, parque de trampolins e entretenimento diário recebem elogios. As lacunas recorrentes incluem hidromassagens não aquecidas, quadras ou áreas infantis fechadas para manutenção, o bar/clube na piscina não funcionando e sombra ou espreguiçadeiras limitadas.
Avaliações dos hóspedes relacionadas
10
Joseph
25 de mar. de 2025
·
A estadia foi de 7 noites
Really enjoyed the butler service provided by Cristian and Joao. They took the decision-making out of when and where to have dinners every night so we could fully relax. They also facilitated scheduling spa services, luggage pickup, and helped with getting our mini-bar restocked with more water bottles and drinks. We enjoyed the included Bali beds by the pool/beach and service was wonderful throughout.
Really enjoyed the butler service provided by Cristian and Joao. They took the decision-making out of when and where to have dinners every night so we could fully relax. They also facilitated scheduling spa services, luggage pickup, and helped with getting our mini-bar restocked with more water bottles and drinks. We enjoyed the included Bali beds by the pool/beach and service was wonderful throughout.
8
Hailey
26 de jun. de 2025
·
A estadia foi de 7 noites
We were there 6-13 June and apparently that’s low season so all the dining options were not available during our stay. Also the Aquapark for the kids was closed for repairs for our entire stay and Expedia did not inform us so that was unfortunate. You can see that they are upgrading as they go along, as all the air hockey tables were removed for replacement I presume while we were there. Overall, the food was good, the rooms comfortable and the staff mostly very friendly so we enjoyed our stay. My family has been here twice before so I guess we are comparing it to two and three years ago when it was extraordinary. I would say definitely consider it as it is a very good price for what you get and you will have a good time.
We were there 6-13 June and apparently that’s low season so all the dining options were not available during our stay. Also the Aquapark for the kids was closed for repairs for our entire stay and Expedia did not inform us so that was unfortunate. You can see that they are upgrading as they go along, as all the air hockey tables were removed for replacement I presume while we were there. Overall, the food was good, the rooms comfortable and the staff mostly very friendly so we enjoyed our stay. My family has been here twice before so I guess we are comparing it to two and three years ago when it was extraordinary. I would say definitely consider it as it is a very good price for what you get and you will have a good time.
6
Jeremy
8 de mar. de 2025
·
A estadia foi de 9 noites
Basketball court and tennis court were damaged and closed. Pool music was often too loud. Food was good but not great. Beach had a fair bit of garbage and other than clearing sea weed we never saw staff or others making an effort to clean up garbage. Lots of kids to play with our kids but other than soccer and beach volleyball there wasn’t a lot for them to do to stay busy. Zip line and climbing wall were only open an hour or two per day. It wasn’t a bad week all in all but we wouldn’t return to this resort.
Basketball court and tennis court were damaged and closed. Pool music was often too loud. Food was good but not great. Beach had a fair bit of garbage and other than clearing sea weed we never saw staff or others making an effort to clean up garbage. Lots of kids to play with our kids but other than soccer and beach volleyball there wasn’t a lot for them to do to stay busy. Zip line and climbing wall were only open an hour or two per day. It wasn’t a bad week all in all but we wouldn’t return to this resort.
8
William David
20 de out. de 2025
·
A estadia foi de 7 noites
#1 best thing about this property is the staff. Our butler Raphael was the absolute best! Every staff member, with the exception of the bartenders at the pool, always had a smile and went out of their way to provide the best, most pleasant experience.The hotel itself was designed beautifully, maintained pretty well and occurred a lot during our stay We stayed in the Ruby suite and loved every minute. The room design was perfect and the view was beautiful. This is a family hotel, so there were some kids, but it was off-season, so not packed. I don't think I would visit during the season as we don't have kids. The adult pool was nice, but I could hear the kids' pool activities since it was close. The hot tub was never turned on, which was disappointing. The food was good. I would rate it mid to really good, depending on where you ate and what you ordered. Plenty of options. We went to relax, but plenty of things to do. The most disappointing thing that would cause us not to go back was the overpowering rotten egg smell. It was everywhere outside - the hallways, the pool,the walkways. There is a major problem with sargassum seaweed inundating beaches in Mexico, and this one is one of them. They would clean the beautiful sandy beach every morning, but pile the seaweed right next to the hotel!!!! There was no joke, a 2-story pile half the size of the resort outside our room. It also lingered in the water so we could not go in the ocean or enjoy the beach at all.
#1 best thing about this property is the staff. Our butler Raphael was the absolute best! Every staff member, with the exception of the bartenders at the pool, always had a smile and went out of their way to provide the best, most pleasant experience.The hotel itself was designed beautifully, maintained pretty well and occurred a lot during our stay We stayed in the Ruby suite and loved every minute. The room design was perfect and the view was beautiful. This is a family hotel, so there were some kids, but it was off-season, so not packed. I don't think I would visit during the season as we don't have kids. The adult pool was nice, but I could hear the kids' pool activities since it was close. The hot tub was never turned on, which was disappointing. The food was good. I would rate it mid to really good, depending on where you ate and what you ordered. Plenty of options. We went to relax, but plenty of things to do. The most disappointing thing that would cause us not to go back was the overpowering rotten egg smell. It was everywhere outside - the hallways, the pool,the walkways. There is a major problem with sargassum seaweed inundating beaches in Mexico, and this one is one of them. They would clean the beautiful sandy beach every morning, but pile the seaweed right next to the hotel!!!! There was no joke, a 2-story pile half the size of the resort outside our room. It also lingered in the water so we could not go in the ocean or enjoy the beach at all.
8
Yanick
14 de nov. de 2025
·
A estadia foi de 7 noites
Beautiful family friendly resort, clean, safe, with good food ! The water was the biggest disappointment ( dirty brown water with seeweeds particules…)but it’s not the resort’s fault !! Service was great in general, the only thing that bothered me was begging for bottles of water as they were not always available. We felt super safe at the resorts, plenty of activities for the adults and the kids. The pool entertainment and the evening shows were great ! Had a great time !!
Beautiful family friendly resort, clean, safe, with good food ! The water was the biggest disappointment ( dirty brown water with seeweeds particules…)but it’s not the resort’s fault !! Service was great in general, the only thing that bothered me was begging for bottles of water as they were not always available. We felt super safe at the resorts, plenty of activities for the adults and the kids. The pool entertainment and the evening shows were great ! Had a great time !!
8
Alejandra
22 de ago. de 2025
·
A estadia foi de 4 noites
Todas las camas balinsesas estaban en el área de adultos y no había gente, mientras que en las albercas familiares había muy pocas sombrillas, también el servicio en las albercas era muy tardado por que casi no había personal.
Todas las camas balinsesas estaban en el área de adultos y no había gente, mientras que en las albercas familiares había muy pocas sombrillas, también el servicio en las albercas era muy tardado por que casi no había personal.
8
Gaytri
24 de ago. de 2025
·
A estadia foi de 5 noites
The view was nice, too much sea weed couldn't use the beach at all, the food is ok now very Mexican they should have an area to actually find taco and other Mexican food, activities like zipline is only 2 hour daily and always a line. Needs more cabanas by the pool limited shade to relax by the pool. The resort does not have any option to help you get a taxi of bus for day trips you have to book ur own.
The view was nice, too much sea weed couldn't use the beach at all, the food is ok now very Mexican they should have an area to actually find taco and other Mexican food, activities like zipline is only 2 hour daily and always a line. Needs more cabanas by the pool limited shade to relax by the pool. The resort does not have any option to help you get a taxi of bus for day trips you have to book ur own.
8
Sheree
28 de jan. de 2026
·
A estadia foi de 5 noites
The amenities and activities for the kids were amazing. Highly recommend for families
The amenities and activities for the kids were amazing. Highly recommend for families
8
POLLY
1 de nov. de 2025
·
A estadia foi de 6 noites
I had a few problems with my room but they were taken care of as soon as i reported them. The club never opened during our stay and they closed the slides in the kids pool, which was disappointing. The chairs in the three restaurants were filthy, but the food was good! We were never told on the 1st day that we had to make reservations for dinner. The pool area was really nice! The gift shop had nice things but was extremely over priced! I didn't buy anything! The staff was extremely attentive! Hever, in the buffet was really nice!
I had a few problems with my room but they were taken care of as soon as i reported them. The club never opened during our stay and they closed the slides in the kids pool, which was disappointing. The chairs in the three restaurants were filthy, but the food was good! We were never told on the 1st day that we had to make reservations for dinner. The pool area was really nice! The gift shop had nice things but was extremely over priced! I didn't buy anything! The staff was extremely attentive! Hever, in the buffet was really nice!
8
Emma
18 de set. de 2025
·
A estadia foi de 3 noites
The resort was very clean and the staff was friendly! Great pools, good food! I would recommend this resort to a family looking for a great holiday.
The resort was very clean and the staff was friendly! Great pools, good food! I would recommend this resort to a family looking for a great holiday.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes descrevem os quartos e as áreas comuns como limpos ou impecáveis. Alguns relatam falhas, como limpeza incompleta, piscinas sujas ou turvas e sujeira ocasional em áreas infantis ou corredores.
Avaliações dos hóspedes relacionadas
6
Carol-Ann
14 de nov. de 2025
·
A estadia foi de 9 noites
4 out of our 9 days our room was not cleaned. We were left without towels in our room many times or not enough for the people in our room. They seemed understaffed. No one tending to swim up bar ever, always had to get out and walk around to get a drink. We were offered a complimentary hydrotherapy session at the spa due to the lack of consistency in our room being cleaned. When we went the cold plunge pool had a filthy film on the top of it and we couldn’t use it and the Hot tub was cold. When we reported this they said they would turn up the heat but that would take 40 min which would be the end of our session. It just seemed like a lot of excuses all the time.
4 out of our 9 days our room was not cleaned. We were left without towels in our room many times or not enough for the people in our room. They seemed understaffed. No one tending to swim up bar ever, always had to get out and walk around to get a drink. We were offered a complimentary hydrotherapy session at the spa due to the lack of consistency in our room being cleaned. When we went the cold plunge pool had a filthy film on the top of it and we couldn’t use it and the Hot tub was cold. When we reported this they said they would turn up the heat but that would take 40 min which would be the end of our session. It just seemed like a lot of excuses all the time.
8
Robinder
7 de nov. de 2025
·
A estadia foi de 7 noites
Cleanliness, staff were friendly, the resteraunts and buffet were good. The trampoline park was really fun for the kids.
Cleanliness, staff were friendly, the resteraunts and buffet were good. The trampoline park was really fun for the kids.
10
Osvaldo
30 de out. de 2025
·
A estadia foi de 6 noites
The common areas and the rooms are spotless, the staff are very friendly and helpful and they accommodate all your needs,
The common areas and the rooms are spotless, the staff are very friendly and helpful and they accommodate all your needs,
6
Jhasmin
8 de jul. de 2025
·
A estadia foi de 4 noites
Servicio muy malo para mexicanos, a todos los extranjeros les dan cortesía de bienvenida en el lobby y a nosotros nadie nos dirigió la palabra hasta que solos llegamos a hacer el check in. Solo la primer noche tuvimos cortesía nocturna todos los demás días nada, incluso tuve que pedir las toallas todos los días porque jamás me llevaron. En otras habitaciones dejaban productos en el mini bar de la habitación para niños como jugos, y a nosotros jamás nos dejaron nada. El segundo día ni siquiera fueron a limpiar la habitación tuve que llamar a las 7 de la noche y fue muy grosera la señorita como si yo estuviera pidiendo algo imposible. Para reservar en sus restaurantes estuve llamando a Consierge y jamás me contestaban, cuando me acercaba me salían con que ya no era hora para reservar. Los meseros en general pésimo servicio, mal encarados y de mal modo. Esperaba más por el tipo de resort que se dicen ser, pero a comparación de otros como Hyatt jamás me trataron así.
Servicio muy malo para mexicanos, a todos los extranjeros les dan cortesía de bienvenida en el lobby y a nosotros nadie nos dirigió la palabra hasta que solos llegamos a hacer el check in. Solo la primer noche tuvimos cortesía nocturna todos los demás días nada, incluso tuve que pedir las toallas todos los días porque jamás me llevaron. En otras habitaciones dejaban productos en el mini bar de la habitación para niños como jugos, y a nosotros jamás nos dejaron nada. El segundo día ni siquiera fueron a limpiar la habitación tuve que llamar a las 7 de la noche y fue muy grosera la señorita como si yo estuviera pidiendo algo imposible. Para reservar en sus restaurantes estuve llamando a Consierge y jamás me contestaban, cuando me acercaba me salían con que ya no era hora para reservar. Los meseros en general pésimo servicio, mal encarados y de mal modo. Esperaba más por el tipo de resort que se dicen ser, pero a comparación de otros como Hyatt jamás me trataron así.
8
Daniel Shui-Puei
21 de mar. de 2025
·
A estadia foi de 4 noites
Pros; Resort was very clean. Lots of things for children to do. Staff was nice and friendly. Cons: Fridge in the room is not cold. They do stock the fridge, but who wants to drink a warm pop or beer? Only 4 restaruants (1 is already the buffet). Buffet hours, nothing available outside those hours at the buffet. You'll need to go to the snack place or "Tea shop". Adventure club....had a stink to it, my daughter would not go in. Basketball/Tennis courts seem to be under construction (only one net at one court and it was half broken). Overall, we enjoyed our stay, since we only had to use the pool area. Once we were told that the wait for a table at one of the restaurants was an hour, we went to the buffet.
Pros; Resort was very clean. Lots of things for children to do. Staff was nice and friendly. Cons: Fridge in the room is not cold. They do stock the fridge, but who wants to drink a warm pop or beer? Only 4 restaruants (1 is already the buffet). Buffet hours, nothing available outside those hours at the buffet. You'll need to go to the snack place or "Tea shop". Adventure club....had a stink to it, my daughter would not go in. Basketball/Tennis courts seem to be under construction (only one net at one court and it was half broken). Overall, we enjoyed our stay, since we only had to use the pool area. Once we were told that the wait for a table at one of the restaurants was an hour, we went to the buffet.
8
Ivano
12 de jul. de 2025
·
A estadia foi de 7 noites
The food was excellent, restaurant quality from best to last was the steakhouse, Mexican, buffet, then Italian. Didn't try the other one. The cleaning of the sargassum on the beach could have been better managed, although I understand it isn't easy. We were upgraded to a 2 room suite, our room was spacious and clean ( a crib was also provided). The only negative was that the minibar wasn't consistently replenished. There are multiple elevators to access all areas of the hotel and pool so access with kids was very good. Pools were cleaned every morning. Very good place for kids. Family friendly.
The food was excellent, restaurant quality from best to last was the steakhouse, Mexican, buffet, then Italian. Didn't try the other one. The cleaning of the sargassum on the beach could have been better managed, although I understand it isn't easy. We were upgraded to a 2 room suite, our room was spacious and clean ( a crib was also provided). The only negative was that the minibar wasn't consistently replenished. There are multiple elevators to access all areas of the hotel and pool so access with kids was very good. Pools were cleaned every morning. Very good place for kids. Family friendly.
10
Lennart
3 de nov. de 2025
·
A estadia foi de 9 noites
Excellent experience. Clean room and great service from all staff we met during our stay
Excellent experience. Clean room and great service from all staff we met during our stay
8
Breonna
21 de mar. de 2025
·
A estadia foi de 6 noites
Had a fun time, they followed food safety protocols. Seen them taking temps, checking sani levels, changing buffet utensils. The pools were gross, just foggy and full of sand and sunscreen. The clean pool was FREEZING.
Had a fun time, they followed food safety protocols. Seen them taking temps, checking sani levels, changing buffet utensils. The pools were gross, just foggy and full of sand and sunscreen. The clean pool was FREEZING.
8
Juliana
1 de abr. de 2025
·
A estadia foi de 4 noites
Overall was good. We had some issues with the water and not pressure on the shower. Also, the beach was not the best. The food and staff was great. The pools were really cold, but I guess it’s this time of the year. They couldn’t do anything about it.
Overall was good. We had some issues with the water and not pressure on the shower. Also, the beach was not the best. The food and staff was great. The pools were really cold, but I guess it’s this time of the year. They couldn’t do anything about it.
10
Vladimir
27 de jun. de 2025
·
A estadia foi de 4 noites
The staff was very friendly and accommodating. The food and drinks were good. There were 3 great pools and a nice swim up bar. There were good activities for the kids, including a zip line, mini golf, and a game room.
The staff was very friendly and accommodating. The food and drinks were good. There were 3 great pools and a nice swim up bar. There were good activities for the kids, including a zip line, mini golf, and a game room.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são modernos, espaçosos e confortáveis, com muitas vistas para o mar e as populares suítes Amber/Ruby. Alguns hóspedes observam problemas de manutenção, áreas barulhentas, ar condicionado fraco ou designs de chuveiro abertos, e alguns quartos não têm a vista esperada.
Avaliações dos hóspedes relacionadas
8
Stacy
4 de abr. de 2025
·
A estadia foi de 3 noites
Staff was friendly and attentive. The buffet was excellent. The Senses restaurant was fantastic. Good selection at the bars. Where it falls short is the room. There is no wall separating the shower from the room! Quite strange and uncomfortable when travelling with two teens.
Staff was friendly and attentive. The buffet was excellent. The Senses restaurant was fantastic. Good selection at the bars. Where it falls short is the room. There is no wall separating the shower from the room! Quite strange and uncomfortable when travelling with two teens.
8
Mitchel Brady
19 de mar. de 2025
·
A estadia foi de 7 noites
Roads To Hotel - There was a lot of pot holes in the road coming to the resort. View From Hotel - The views in the hotel and around to the surrounding ocean and beach were beautiful. This is very much dependent on your room location. We were on the bridge overlooking the kids pool and the pool bar. Cleanliness And Service - The staff was very friendly and whenever I put anything down it was gone pretty quickly. Air-conditioning - I believe this was location driven but this was the worst experience of the whole trip. The AC was managed by the hotel and set at 21C; which it never reached. The hotel was informed and they sent a service worker (no English) to unlock the AC and it was set at 19.5C which it never reached. The hotel was informed again and they sent the same guy. The temperature was set to 10C and the guy pointed like that was somehow going to fix the issue. While sleeping we maxed out at 24.5C and minimum was 21.5C. Food (Restaurants) - we only checked out the Italian and the Steak House. Italian seemed to be good and the pasta and tenderloin were done well. The steak house was also a good experience with the exception of the seasoning on the steak. Best steak in the restaurant was the fillet mignon. All other steaks would benefit from seasoning (t-bone, new york, ribeye). Food (buffet) - there was always a lot of selection and the food was what you would expect at a buffet; mediocre to good. Pools - Well taken care of and the kids pool was great.
Roads To Hotel - There was a lot of pot holes in the road coming to the resort. View From Hotel - The views in the hotel and around to the surrounding ocean and beach were beautiful. This is very much dependent on your room location. We were on the bridge overlooking the kids pool and the pool bar. Cleanliness And Service - The staff was very friendly and whenever I put anything down it was gone pretty quickly. Air-conditioning - I believe this was location driven but this was the worst experience of the whole trip. The AC was managed by the hotel and set at 21C; which it never reached. The hotel was informed and they sent a service worker (no English) to unlock the AC and it was set at 19.5C which it never reached. The hotel was informed again and they sent the same guy. The temperature was set to 10C and the guy pointed like that was somehow going to fix the issue. While sleeping we maxed out at 24.5C and minimum was 21.5C. Food (Restaurants) - we only checked out the Italian and the Steak House. Italian seemed to be good and the pasta and tenderloin were done well. The steak house was also a good experience with the exception of the seasoning on the steak. Best steak in the restaurant was the fillet mignon. All other steaks would benefit from seasoning (t-bone, new york, ribeye). Food (buffet) - there was always a lot of selection and the food was what you would expect at a buffet; mediocre to good. Pools - Well taken care of and the kids pool was great.
8
DeOndray
9 de ago. de 2025
·
A estadia foi de 3 noites
I enjoyed my stay at the resort. Everything that I desired was right at my finger tips. The butlers assigned were very attentive to every request that I had, and ensured that I didn’t need anything else. My room (The Ruby Suite) was absolutely perfect! The view of the Caribbean Sea was THE ABSOLUTE BEST…especially from the whirlpool tub!!! The pool area was really amazing with great views of the beach. The staff at the hotel was pretty decent overall. And the food was pretty decent as well.
I enjoyed my stay at the resort. Everything that I desired was right at my finger tips. The butlers assigned were very attentive to every request that I had, and ensured that I didn’t need anything else. My room (The Ruby Suite) was absolutely perfect! The view of the Caribbean Sea was THE ABSOLUTE BEST…especially from the whirlpool tub!!! The pool area was really amazing with great views of the beach. The staff at the hotel was pretty decent overall. And the food was pretty decent as well.
8
Anne
29 de nov. de 2025
·
A estadia foi de 5 noites
Schönes, modernes Hotel, aber 90% der Gäste sind Familien mit Kindern, daher nicht so super ruhig. Hotelzimmer war super und auch nicht hellhörig. Das Essen war insgesamt auch gut, allerdings waren die Restaurants teils voll und man musste warten bis man dran kam. Außerdem war es in allen Restaurants meist sehr laut.
Schönes, modernes Hotel, aber 90% der Gäste sind Familien mit Kindern, daher nicht so super ruhig. Hotelzimmer war super und auch nicht hellhörig. Das Essen war insgesamt auch gut, allerdings waren die Restaurants teils voll und man musste warten bis man dran kam. Außerdem war es in allen Restaurants meist sehr laut.
10
Mariela Cristina Martinez
28 de ago. de 2025
·
A estadia foi de 8 noites
Me encanto la habitación Ruby. tiene una vista hermosa. Ideal para regresar
Me encanto la habitación Ruby. tiene una vista hermosa. Ideal para regresar
6
Peter
16 de ago. de 2025
·
A estadia foi de 6 noites
Very clean , bed comfort , internet access and friendly staff Don’t like rooms showers , old fashioned rooms, no kettle at the room and lobby bar staff overwhelmed make their response delayed and little attitude
Very clean , bed comfort , internet access and friendly staff Don’t like rooms showers , old fashioned rooms, no kettle at the room and lobby bar staff overwhelmed make their response delayed and little attitude
8
Brittany
19 de mar. de 2025
·
A estadia foi de 3 noites
From the moment we arrived, the staff went above and beyond to make us feel welcome. The customer service was truly top-notch—everyone was friendly, attentive, and always ready to help. The resort offered a variety of food options, and every meal we had was delicious. The drinks were also fantastic, with a great selection at the bars. Our room was beautiful, clean, and a nice bonus was the mini fridge being restocked daily with water, sodas, and beers. We traveled with our 7-year-old daughter, and she had the time of her life! The zip lining, trampoline area, water slides, and endless ice cream kept her entertained the entire trip. Plus, you can’t beat how close the beach is—so convenient to access. The only downside was that the beds were quite hard and uncomfortable, which made it a little difficult to sleep. However, everything else was so wonderful that it didn’t take away from our overall experience.
From the moment we arrived, the staff went above and beyond to make us feel welcome. The customer service was truly top-notch—everyone was friendly, attentive, and always ready to help. The resort offered a variety of food options, and every meal we had was delicious. The drinks were also fantastic, with a great selection at the bars. Our room was beautiful, clean, and a nice bonus was the mini fridge being restocked daily with water, sodas, and beers. We traveled with our 7-year-old daughter, and she had the time of her life! The zip lining, trampoline area, water slides, and endless ice cream kept her entertained the entire trip. Plus, you can’t beat how close the beach is—so convenient to access. The only downside was that the beds were quite hard and uncomfortable, which made it a little difficult to sleep. However, everything else was so wonderful that it didn’t take away from our overall experience.
8
ELAINE
12 de mai. de 2025
·
A estadia foi de 7 noites
Our room was spacious and had a great view of the pool and ocean, even though we were in a standard room. The Steakhouse Restaurant was very good. The resort was not crowded when we were there, so it was easy to find seating near the pool or on the beach. There was a shortage of sun umbrellas, so finding shade would have been a problem if the resort had been busier. We found that the music played at the pool area was much too loud and annoying at times. Even if you chose to sit in the quieter "adults only" area, the music was still loud. There is only one bathroom in the pool/beach area, which we didn't think would be enough if the resort had been busier. Overall, we enjoyed our stay and would return but only at non-peak times.
Our room was spacious and had a great view of the pool and ocean, even though we were in a standard room. The Steakhouse Restaurant was very good. The resort was not crowded when we were there, so it was easy to find seating near the pool or on the beach. There was a shortage of sun umbrellas, so finding shade would have been a problem if the resort had been busier. We found that the music played at the pool area was much too loud and annoying at times. Even if you chose to sit in the quieter "adults only" area, the music was still loud. There is only one bathroom in the pool/beach area, which we didn't think would be enough if the resort had been busier. Overall, we enjoyed our stay and would return but only at non-peak times.
8
Nicolas
9 de nov. de 2025
·
A estadia foi de 6 noites
The room is good, but it doesn't have any view, the hotel made a construction that obstructed all the view to the ocean. The food is really good for breakfast, for lunch and dinner wasn't good. The restaurants for dinner we prefer the grill, but the service was very regular.
The room is good, but it doesn't have any view, the hotel made a construction that obstructed all the view to the ocean. The food is really good for breakfast, for lunch and dinner wasn't good. The restaurants for dinner we prefer the grill, but the service was very regular.
8
Wictoria Ann
16 de mar. de 2025
·
A estadia foi de 7 noites
Loved: - our room (Amber room) and the butler service we had with it (Joao, Rafael and Cristian were great!) - most of the restaurants, good quality and good variety - beds available at the pools for no extra cost (but you had to get up VERY early to ensure you got one) - the adults only pool area was a nice respite from what is a very family friendly resort - friendly and attentive staff (pool waiters were amazing, we never had an empty drink!) - gym was well equipped Could be better: - tennis and basketball courts were out of service - change up the music a bit at the adults only pool (the jazzy covers were ok but not the same songs everyday on repeat) - we wish the Mexican restaurant had been better, everyone we spoke to agreed it was also their least favourite meal, but all the others made up for it (overall food was great!)
Loved: - our room (Amber room) and the butler service we had with it (Joao, Rafael and Cristian were great!) - most of the restaurants, good quality and good variety - beds available at the pools for no extra cost (but you had to get up VERY early to ensure you got one) - the adults only pool area was a nice respite from what is a very family friendly resort - friendly and attentive staff (pool waiters were amazing, we never had an empty drink!) - gym was well equipped Could be better: - tennis and basketball courts were out of service - change up the music a bit at the adults only pool (the jazzy covers were ok but not the same songs everyday on repeat) - we wish the Mexican restaurant had been better, everyone we spoke to agreed it was also their least favourite meal, but all the others made up for it (overall food was great!)
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Os funcionários são frequentemente elogiados por sua simpatia, atenção e prestatividade, especialmente os mordomos e as equipes de restaurantes. A falta de pessoal e a comunicação inadequada ocorrem às vezes, causando lentidão nos restaurantes e ocasionais problemas no check-in ou nas reservas.
Avaliações dos hóspedes relacionadas
8
Alejandra I
26 de jul. de 2025
·
A estadia foi de 3 noites
They employees are so lost, they don’t know any information in regards to the opening and closing times of restaurants, kids club etc. also, the schedule says they open at a certain time and they open whenever they want which makes it difficult to plan tours, breakfasts etc
They employees are so lost, they don’t know any information in regards to the opening and closing times of restaurants, kids club etc. also, the schedule says they open at a certain time and they open whenever they want which makes it difficult to plan tours, breakfasts etc
2
Dawei
27 de dez. de 2025
·
A estadia foi de 4 noites
Terrible. Understaffed. No towels for one hour at one point. Staff not too sympathetic.
Terrible. Understaffed. No towels for one hour at one point. Staff not too sympathetic.
10
Nathan
21 de nov. de 2025
·
A estadia foi de 7 noites
Second time at this resort. Great experience all around. Helpful and friendly staff. Great rooms. Good food. We’re already planning our 3rd trip
Second time at this resort. Great experience all around. Helpful and friendly staff. Great rooms. Good food. We’re already planning our 3rd trip
10
Elizabeth Jazmine
27 de jul. de 2025
·
A estadia foi de 5 noites
Great place for Families. Love the food and service.
Great place for Families. Love the food and service.
6
eddy
7 de ago. de 2025
·
A estadia foi de 6 noites
Overall, our stay at Sensira Resort was not terrible, but it certainly fell short of expectations. The access roads to the hotel were in poor condition, and most of the staff were not welcoming, with a few outstanding exceptions: Erick at the front desk, Ana and another Cuban lady, a short woman in the buffet, and the young man from housekeeping — all of whom went above and beyond. Dining was extremely slow — we waited over an hour for food, and once even left the steakhouse without eating. My son has a gluten allergy, and despite informing the restaurant and requesting assistance, no one followed up or offered support. I ended up preparing his meals in the room. Children’s activities were very limited, especially disappointing given that the beach was in poor condition and unusable. The resort has potential but must improve its customer service, food service efficiency, and accommodation for dietary needs. I would not repeat the experience, nor would I recommend it. If you still have time, change your reservation.
Overall, our stay at Sensira Resort was not terrible, but it certainly fell short of expectations. The access roads to the hotel were in poor condition, and most of the staff were not welcoming, with a few outstanding exceptions: Erick at the front desk, Ana and another Cuban lady, a short woman in the buffet, and the young man from housekeeping — all of whom went above and beyond. Dining was extremely slow — we waited over an hour for food, and once even left the steakhouse without eating. My son has a gluten allergy, and despite informing the restaurant and requesting assistance, no one followed up or offered support. I ended up preparing his meals in the room. Children’s activities were very limited, especially disappointing given that the beach was in poor condition and unusable. The resort has potential but must improve its customer service, food service efficiency, and accommodation for dietary needs. I would not repeat the experience, nor would I recommend it. If you still have time, change your reservation.
10
Anish Kumar
17 de nov. de 2025
·
A estadia foi de 7 noites
The staff were amazing, especially Laura from Concierge, Sandy from front desk and Service Staff, Frensesco, Jacob, David.
The staff were amazing, especially Laura from Concierge, Sandy from front desk and Service Staff, Frensesco, Jacob, David.
10
Ian
2 de nov. de 2025
·
A estadia foi de 4 noites
Staff was amazing. All aspects of the trip were seamless
Staff was amazing. All aspects of the trip were seamless
10
cherry ann tio ilang
13 de ago. de 2025
·
A estadia foi de 3 noites
we had amazing stay at sensira The hotel staff wspecially in the dining area went above and beyond to take care of us A special shout out to Hever Orego and kavinci in the breakfast area the warm hospitality attention to detail geinuinely kindness made every morning such a pleasure expirience They truly made us feel welcome and valued guest . we will surely come back bec of the people that made the stay feels like home when far away fr home Thank you sensira hotel it was great trip far fr chaos, I used to stay hawaii is the best places i kept coming back bec it refreshes me but now its cancun and staying in sensira is one of the best thing. will surely kept coming back
we had amazing stay at sensira The hotel staff wspecially in the dining area went above and beyond to take care of us A special shout out to Hever Orego and kavinci in the breakfast area the warm hospitality attention to detail geinuinely kindness made every morning such a pleasure expirience They truly made us feel welcome and valued guest . we will surely come back bec of the people that made the stay feels like home when far away fr home Thank you sensira hotel it was great trip far fr chaos, I used to stay hawaii is the best places i kept coming back bec it refreshes me but now its cancun and staying in sensira is one of the best thing. will surely kept coming back
4
Alison Melanie
22 de mai. de 2025
·
A estadia foi de 7 noites
I honestly would have enjoyed my stay more if I was guided around a bit more with regards to the way an all-inclusive works. We were not shown to our room, we got lost. We had no electricity when we got into the room and the tv was not working. Once a bit more settled, our mini bar was not restocked when we asked for a room refresh. So, we had to ask for water and more bathroom toilet paper. I would have to say I am not sure that I would be back. I felt like a number. There were not enough dining options and if that had anything to do with the time in which we traveled, we really should be made aware before booking. We were looking forward to Mexican Cuisine and did not get to enjoy any because the restaurant was closed the entire time.
I honestly would have enjoyed my stay more if I was guided around a bit more with regards to the way an all-inclusive works. We were not shown to our room, we got lost. We had no electricity when we got into the room and the tv was not working. Once a bit more settled, our mini bar was not restocked when we asked for a room refresh. So, we had to ask for water and more bathroom toilet paper. I would have to say I am not sure that I would be back. I felt like a number. There were not enough dining options and if that had anything to do with the time in which we traveled, we really should be made aware before booking. We were looking forward to Mexican Cuisine and did not get to enjoy any because the restaurant was closed the entire time.
8
Fabian
31 de ago. de 2025
·
A estadia foi de 7 noites
The resort was very close to the Cancun airport. The resort is beautiful very family oriented and clean. The staff are phenomenal. Diego was the first one to greet us and he was very helpful. Marcos and Raphael our Butlers always went above and beyond for us. The food is phenomenal. Cannot say how great the rodeo house was and the buffet every day had a humungous variety of different things for everybody to eat, always ate something different. We were celebrating our anniversary and they made us feel very special. The only minor problem was the road going to the resort from the highway is very bumpy, hopefully they can work out their differences between the other resorts too repaired by the next time we visit and also I wish that the beach was nicer and the water cleaner but other than that, we had a beautiful time there
The resort was very close to the Cancun airport. The resort is beautiful very family oriented and clean. The staff are phenomenal. Diego was the first one to greet us and he was very helpful. Marcos and Raphael our Butlers always went above and beyond for us. The food is phenomenal. Cannot say how great the rodeo house was and the buffet every day had a humungous variety of different things for everybody to eat, always ate something different. We were celebrating our anniversary and they made us feel very special. The only minor problem was the road going to the resort from the highway is very bumpy, hopefully they can work out their differences between the other resorts too repaired by the next time we visit and also I wish that the beach was nicer and the water cleaner but other than that, we had a beautiful time there
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização remota, perto do aeroporto, mas acessível por uma estrada de acesso muito irregular, com pouco a uma curta distância a pé. A praia costuma ter muito sargaço e odor, por isso muitos hóspedes preferem passar tempo na piscina em vez do oceano.
Avaliações dos hóspedes relacionadas
8
Mitchel Brady
19 de mar. de 2025
·
A estadia foi de 7 noites
Roads To Hotel - There was a lot of pot holes in the road coming to the resort. View From Hotel - The views in the hotel and around to the surrounding ocean and beach were beautiful. This is very much dependent on your room location. We were on the bridge overlooking the kids pool and the pool bar. Cleanliness And Service - The staff was very friendly and whenever I put anything down it was gone pretty quickly. Air-conditioning - I believe this was location driven but this was the worst experience of the whole trip. The AC was managed by the hotel and set at 21C; which it never reached. The hotel was informed and they sent a service worker (no English) to unlock the AC and it was set at 19.5C which it never reached. The hotel was informed again and they sent the same guy. The temperature was set to 10C and the guy pointed like that was somehow going to fix the issue. While sleeping we maxed out at 24.5C and minimum was 21.5C. Food (Restaurants) - we only checked out the Italian and the Steak House. Italian seemed to be good and the pasta and tenderloin were done well. The steak house was also a good experience with the exception of the seasoning on the steak. Best steak in the restaurant was the fillet mignon. All other steaks would benefit from seasoning (t-bone, new york, ribeye). Food (buffet) - there was always a lot of selection and the food was what you would expect at a buffet; mediocre to good. Pools - Well taken care of and the kids pool was great.
Roads To Hotel - There was a lot of pot holes in the road coming to the resort. View From Hotel - The views in the hotel and around to the surrounding ocean and beach were beautiful. This is very much dependent on your room location. We were on the bridge overlooking the kids pool and the pool bar. Cleanliness And Service - The staff was very friendly and whenever I put anything down it was gone pretty quickly. Air-conditioning - I believe this was location driven but this was the worst experience of the whole trip. The AC was managed by the hotel and set at 21C; which it never reached. The hotel was informed and they sent a service worker (no English) to unlock the AC and it was set at 19.5C which it never reached. The hotel was informed again and they sent the same guy. The temperature was set to 10C and the guy pointed like that was somehow going to fix the issue. While sleeping we maxed out at 24.5C and minimum was 21.5C. Food (Restaurants) - we only checked out the Italian and the Steak House. Italian seemed to be good and the pasta and tenderloin were done well. The steak house was also a good experience with the exception of the seasoning on the steak. Best steak in the restaurant was the fillet mignon. All other steaks would benefit from seasoning (t-bone, new york, ribeye). Food (buffet) - there was always a lot of selection and the food was what you would expect at a buffet; mediocre to good. Pools - Well taken care of and the kids pool was great.
8
Inardis Gainza
30 de jul. de 2025
·
A estadia foi de 4 noites
Good hotel, difficult access to get to the lobby from the central highway, but the hotel is very good overall
Good hotel, difficult access to get to the lobby from the central highway, but the hotel is very good overall
8
Timothy
22 de fev. de 2025
·
A estadia foi de 6 noites
Overall, great stay. Out of the way, in the jungle along the coast between Cancun and Playa. Very safe. Security gate with guards to get in. Facilities are in good shape. Minimal wear and tear. Good upkeep. Great spa. Excellent beach that is groomed every day including removal of seaweed. Virtually no peddlers on the beach and not aggressive ones. Restaurants are just OK, like at many Mexican resorts. Staff was very, very kind and friendly. Many resorts cannot say that. Our room was a Ruby Suite and it was great (but ask for one on the south side of the resort/the adult side, where it is more quiet). This was a great trip. Definitely considering coming back.
Overall, great stay. Out of the way, in the jungle along the coast between Cancun and Playa. Very safe. Security gate with guards to get in. Facilities are in good shape. Minimal wear and tear. Good upkeep. Great spa. Excellent beach that is groomed every day including removal of seaweed. Virtually no peddlers on the beach and not aggressive ones. Restaurants are just OK, like at many Mexican resorts. Staff was very, very kind and friendly. Many resorts cannot say that. Our room was a Ruby Suite and it was great (but ask for one on the south side of the resort/the adult side, where it is more quiet). This was a great trip. Definitely considering coming back.
8
Gaytri
24 de ago. de 2025
·
A estadia foi de 5 noites
The view was nice, too much sea weed couldn't use the beach at all, the food is ok now very Mexican they should have an area to actually find taco and other Mexican food, activities like zipline is only 2 hour daily and always a line. Needs more cabanas by the pool limited shade to relax by the pool. The resort does not have any option to help you get a taxi of bus for day trips you have to book ur own.
The view was nice, too much sea weed couldn't use the beach at all, the food is ok now very Mexican they should have an area to actually find taco and other Mexican food, activities like zipline is only 2 hour daily and always a line. Needs more cabanas by the pool limited shade to relax by the pool. The resort does not have any option to help you get a taxi of bus for day trips you have to book ur own.
10
Jonathan
2 de jun. de 2025
·
A estadia foi de 7 noites
it was all inclusive which was great. It was a long distance from town and shopping which was not convienent.
it was all inclusive which was great. It was a long distance from town and shopping which was not convienent.
6
Steffani
7 de mai. de 2025
·
A estadia foi de 3 noites
We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-
We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-
8
Melissa Eugene
23 de nov. de 2025
·
A estadia foi de 12 noites
The pool was enjoyable. But the hot tub was never warmed up. We were there for 12 days and the hot tub was only hot maybe 2 days that we were there an no one wanted to fix it. It’s far away from everything, so you can’t really walk anywhere. They don’t do uber or anything like that to the hotel if you wanted to try something different without going out. We had a great time, other than that. It was relaxing and really nice for the price. The staff was really friendly. The dinners were good. The room service took a while and didn’t taste too good…. They also don’t bring drinks to your room which was kinda disappointing. Our room was cleaned daily. It’s almost an hour drive from Cancun, making it inconvenient to want to walk around or want to go try other restaurants, unless you wanna deal with the hour drive there and back. The road to the hotel is extremely bumpy and really needs to repaved. Our experience was good. These might all seem like negative things, but besides the fact, we had a wonderful time. We ate, sat by the pool, played card games, drank at the bar, did too many shots lol, even went to the club which was fun, and then passed out in our beautiful bedroom.
The pool was enjoyable. But the hot tub was never warmed up. We were there for 12 days and the hot tub was only hot maybe 2 days that we were there an no one wanted to fix it. It’s far away from everything, so you can’t really walk anywhere. They don’t do uber or anything like that to the hotel if you wanted to try something different without going out. We had a great time, other than that. It was relaxing and really nice for the price. The staff was really friendly. The dinners were good. The room service took a while and didn’t taste too good…. They also don’t bring drinks to your room which was kinda disappointing. Our room was cleaned daily. It’s almost an hour drive from Cancun, making it inconvenient to want to walk around or want to go try other restaurants, unless you wanna deal with the hour drive there and back. The road to the hotel is extremely bumpy and really needs to repaved. Our experience was good. These might all seem like negative things, but besides the fact, we had a wonderful time. We ate, sat by the pool, played card games, drank at the bar, did too many shots lol, even went to the club which was fun, and then passed out in our beautiful bedroom.
10
Jocelyn
22 de set. de 2025
·
A estadia foi de 1 noite
Camino para llegar muy malo y otro punto malo es que a las 2 pm te obligan a retirarte el hotel
Camino para llegar muy malo y otro punto malo es que a las 2 pm te obligan a retirarte el hotel
6
Charles
20 de nov. de 2025
·
A estadia foi de 6 noites
Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.
Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.
8
Fabian
31 de ago. de 2025
·
A estadia foi de 7 noites
The resort was very close to the Cancun airport. The resort is beautiful very family oriented and clean. The staff are phenomenal. Diego was the first one to greet us and he was very helpful. Marcos and Raphael our Butlers always went above and beyond for us. The food is phenomenal. Cannot say how great the rodeo house was and the buffet every day had a humungous variety of different things for everybody to eat, always ate something different. We were celebrating our anniversary and they made us feel very special. The only minor problem was the road going to the resort from the highway is very bumpy, hopefully they can work out their differences between the other resorts too repaired by the next time we visit and also I wish that the beach was nicer and the water cleaner but other than that, we had a beautiful time there
The resort was very close to the Cancun airport. The resort is beautiful very family oriented and clean. The staff are phenomenal. Diego was the first one to greet us and he was very helpful. Marcos and Raphael our Butlers always went above and beyond for us. The food is phenomenal. Cannot say how great the rodeo house was and the buffet every day had a humungous variety of different things for everybody to eat, always ate something different. We were celebrating our anniversary and they made us feel very special. The only minor problem was the road going to the resort from the highway is very bumpy, hopefully they can work out their differences between the other resorts too repaired by the next time we visit and also I wish that the beach was nicer and the water cleaner but other than that, we had a beautiful time there
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A gastronomia é variada: a steakhouse recebe os maiores elogios, enquanto o buffet e outros restaurantes podem parecer repetitivos, com fechamentos ocasionais. As opções noturnas são limitadas e o serviço de quarto tem uma taxa e pode ser lento.
Avaliações dos hóspedes relacionadas
10
Diana
27 de jul. de 2025
·
A estadia foi de 4 noites
We enjoyed our stay. Beds were firm but comfortable. Tons of storage. The resort food breakfast buffet was good, the fish tacos, chicken tenders, and guacamole at the pool side cafe were so good. Most dinners were eaten at the steak house because we didn’t hear great things about the Italian place. We did eat the Mexican restaurant one night but due to difficult service that night, we didn’t return. We did partake in some adult beverages and it seemed like the liquor was watered down so… In saying all that, we would return. It is definitely family friendly and felt safe to let our teenagers run around.
We enjoyed our stay. Beds were firm but comfortable. Tons of storage. The resort food breakfast buffet was good, the fish tacos, chicken tenders, and guacamole at the pool side cafe were so good. Most dinners were eaten at the steak house because we didn’t hear great things about the Italian place. We did eat the Mexican restaurant one night but due to difficult service that night, we didn’t return. We did partake in some adult beverages and it seemed like the liquor was watered down so… In saying all that, we would return. It is definitely family friendly and felt safe to let our teenagers run around.
8
Brenda Iliana Toscano
16 de jul. de 2025
·
A estadia foi de 6 noites
I like all of the amenities the hotel had to offer. A great place to stay if you have children. My son loved the zip line, pools and the mini golf. The a la carte restaurants were great, but the buffet could have a little better variety. Overall a great experience, I would stay there again
I like all of the amenities the hotel had to offer. A great place to stay if you have children. My son loved the zip line, pools and the mini golf. The a la carte restaurants were great, but the buffet could have a little better variety. Overall a great experience, I would stay there again
10
Rashelle
22 de fev. de 2025
·
A estadia foi de 3 noites
I took my daughter here for her 16 birthday and it was soo good its was a bit quiet in the weekdays but on the weekends there was some entertainment which was all family oriented. The food was good. The steakhouse restaurant was excellent my server name was Anna and let me tell you she was amazing it was Valentine’s Day and she was busy but she made us feel special. I would definitely recommend this hotel and would go back.
I took my daughter here for her 16 birthday and it was soo good its was a bit quiet in the weekdays but on the weekends there was some entertainment which was all family oriented. The food was good. The steakhouse restaurant was excellent my server name was Anna and let me tell you she was amazing it was Valentine’s Day and she was busy but she made us feel special. I would definitely recommend this hotel and would go back.
8
Jennifer
31 de jul. de 2025
·
A estadia foi de 7 noites
Family of 3, with child aged 3 This was our first time at an all-inclusive and Sensira is not too huge nor too small. We generally enjoyed our time and would recommend for families with kids over age 5. Pros: Staff are so friendly. Eva from the buffet restaurant on the main floor was by far the friendliest and kindest server we have met. Thank you for being so attentive! Food is delicious. You must try the steakhouse Rodeo Grill. The fillet mignion is wonderful. As a foodie, I approve of several dishes between the three restaurants they have. Pools. There are various pools and we liked how they hosted activities every afternoon. There is a kiddie area although supervision is a must. Cleanliness. We felt the rooms were cleaned with utmost care and mopped each day. Cons: Not enough umbrellas by the pools. We had to shift from chair to chair throughout the day to cool off. Our friend had to wake up around 6:30 each day to secure the seats. For 14 chairs, there were 4 umbrellas. Not enough activities for kids under 5… height requirements don’t allow for younger kids to do much. The trampoline area is a danger zone, with bigger kids running around while smaller kids are just trying to stay in their zone/area. I saw 2 kids walking out crying because they got hurt inside. Overall, the food was really good and we enjoyed our stay but there should be some changes to the umbrella situation and kids areas.
Family of 3, with child aged 3 This was our first time at an all-inclusive and Sensira is not too huge nor too small. We generally enjoyed our time and would recommend for families with kids over age 5. Pros: Staff are so friendly. Eva from the buffet restaurant on the main floor was by far the friendliest and kindest server we have met. Thank you for being so attentive! Food is delicious. You must try the steakhouse Rodeo Grill. The fillet mignion is wonderful. As a foodie, I approve of several dishes between the three restaurants they have. Pools. There are various pools and we liked how they hosted activities every afternoon. There is a kiddie area although supervision is a must. Cleanliness. We felt the rooms were cleaned with utmost care and mopped each day. Cons: Not enough umbrellas by the pools. We had to shift from chair to chair throughout the day to cool off. Our friend had to wake up around 6:30 each day to secure the seats. For 14 chairs, there were 4 umbrellas. Not enough activities for kids under 5… height requirements don’t allow for younger kids to do much. The trampoline area is a danger zone, with bigger kids running around while smaller kids are just trying to stay in their zone/area. I saw 2 kids walking out crying because they got hurt inside. Overall, the food was really good and we enjoyed our stay but there should be some changes to the umbrella situation and kids areas.
4
Carla
23 de mai. de 2025
·
A estadia foi de 6 noites
The food options and food itself was terrible. The buffet is only open for breakfast, with limited options, opened late every day (7:10am/7:15am is not 7am), and the majority of the workers hate their jobs and act like it. The baby high chairs and trays are dirty, and when brought to staff's attention, they are irritated that they need to bring a new one. The water served at the table is not filtered and made everyone sick during the trip. The rest of the meals is a game of 'who is open', as the restaurants are random in what is open. Sometimes one restaurant, sometimes only the Beach Grill. Dinner is a the worst for sure. There are only two restaurants open, one of which declines people without a reservation (Steak), but then there is only one other option. The Italian place needs a new Chef who understands recipe development. When you stay for 7 nights and 4 dinners are at 1 restaurant and 3 dinners are at another restaurant, it gets repetitive. This would never happen even at one's own home or eating at only two restaurants for dinner for a whole week. Had we known the food situation prior to booking, we would not have stayed here. Also, the staff in every area except the Cafe and the Kids Activities, are terrible. They do not give good service, their moto is "tip me for any attention" instead of "I will give great service and you will give me a tip for it". The staff are too obvious about their hunger for tips. Either they are poorly paid, or they all have bad attitudes.
The food options and food itself was terrible. The buffet is only open for breakfast, with limited options, opened late every day (7:10am/7:15am is not 7am), and the majority of the workers hate their jobs and act like it. The baby high chairs and trays are dirty, and when brought to staff's attention, they are irritated that they need to bring a new one. The water served at the table is not filtered and made everyone sick during the trip. The rest of the meals is a game of 'who is open', as the restaurants are random in what is open. Sometimes one restaurant, sometimes only the Beach Grill. Dinner is a the worst for sure. There are only two restaurants open, one of which declines people without a reservation (Steak), but then there is only one other option. The Italian place needs a new Chef who understands recipe development. When you stay for 7 nights and 4 dinners are at 1 restaurant and 3 dinners are at another restaurant, it gets repetitive. This would never happen even at one's own home or eating at only two restaurants for dinner for a whole week. Had we known the food situation prior to booking, we would not have stayed here. Also, the staff in every area except the Cafe and the Kids Activities, are terrible. They do not give good service, their moto is "tip me for any attention" instead of "I will give great service and you will give me a tip for it". The staff are too obvious about their hunger for tips. Either they are poorly paid, or they all have bad attitudes.
6
Steffani
7 de mai. de 2025
·
A estadia foi de 3 noites
We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-
We just returned from a long weekend at Sensira Resort & Spa. As a previous professional shopper/ reviewer, I wanted to share our thorough in depth review. Continue to read for our review as Americans visiting Sensira. Pros: - Food is generally good. We found the buffet the best, whether for breakfast or lunch in which there were always lots of options and several custom stations such as omelets, enchiladas, grilled seafood and more. - The Mexican restaurant was good although a somewhat limited menu compared to what we expected from a Mexican resort. The only traditional Mexican fare on the menu were tacos as an appetizer and an enchilada as a main course. Everything else was different type of gourmet creations seemingly catered more towards standard non-cultural foods. No reservations required for the Mexican restaurant. - The Italian restaurant was enjoyable with a self serve appetizer bar containing items such as bruschetta, a few different pastas and a seafood dish. Although the Italian restaurant did have traditional options it appears the chef may not be as well tuned into the cuisine as the chicken parmigiana had hardly no sauce on the pasta and the chicken was simply breaded with some Parmesan cheese on top. Same with the shrimp parmigiana, simple breaded shrimp with Parmesan cheese sprinkled on top, on a bed of couscous. Unfortunately lacking flavor. The highlight of our Italian dinner was the tiramisu dessert. While we found many of the desserts to be pre-
6
Isaias
1 de out. de 2025
·
A estadia foi de 3 noites
Lo Bueno Las instalaciones del hotel son impresionantes. Todo muy limpio, habitaciones muy cómodas… Muchas atracciones y entretenimiento para niños. Las bebidas del bar son muy buenas!!! Lo Malo La Comida del buffet es muy poco variada y no es de la mejor calidad, entiendo que era temporada baja pero deben mejorarla pues es una pena que con tan buenas instalaciones tengan una propuesta gastronómica tan limitada. Los restaurantes a la carta no impresionan, el snack de la playa fue lo único bueno en cuanto a la comida. El aguachile es excelente!!! Lo Mejor El entrenamiento y el servicio son clase aparte… EXCELENTE!!! El entrenamiento es Super!!! Especialmente el señor de animación Angel Calzada, no pude irme del hotel sin preguntarle su nombre pues realmente ANGEL ES EL ALMA DEL HOTEL!!!”” El servicio que recibimos de parte de la Señora Karina ( por si me confundí con su nombre recuerdo que ella usa lentes y tiene pelo negro) en el buffet principal en horario de desayuno y almuerzo fue uno de los mejores que hemos recibido!!!
Lo Bueno Las instalaciones del hotel son impresionantes. Todo muy limpio, habitaciones muy cómodas… Muchas atracciones y entretenimiento para niños. Las bebidas del bar son muy buenas!!! Lo Malo La Comida del buffet es muy poco variada y no es de la mejor calidad, entiendo que era temporada baja pero deben mejorarla pues es una pena que con tan buenas instalaciones tengan una propuesta gastronómica tan limitada. Los restaurantes a la carta no impresionan, el snack de la playa fue lo único bueno en cuanto a la comida. El aguachile es excelente!!! Lo Mejor El entrenamiento y el servicio son clase aparte… EXCELENTE!!! El entrenamiento es Super!!! Especialmente el señor de animación Angel Calzada, no pude irme del hotel sin preguntarle su nombre pues realmente ANGEL ES EL ALMA DEL HOTEL!!!”” El servicio que recibimos de parte de la Señora Karina ( por si me confundí con su nombre recuerdo que ella usa lentes y tiene pelo negro) en el buffet principal en horario de desayuno y almuerzo fue uno de los mejores que hemos recibido!!!
6
Kathryn
27 de jul. de 2025
·
A estadia foi de 7 noites
First off I’d like to say that the butlers Marko’s and Raphael went above and beyond to try to make our stay enjoyable. They always worked out dinner reservations at the steakhouse for us and checked in throughout today, letting us know what was going on at the resort. The spa was also fantastic and my husband and I received the best massages we’ve ever had by Reyna. Barbara also was wonderful at the spa. That being said Before even entering the property, you can smell the seaweed that is built up on the beach. This is not the hotel‘s fault, but completely negatively impacted our stay. The smell was atrocious and the beach was unusable. The water was brown. This is obviously out of the hotels Control, but something you should consider if you are traveling to this resort. The pools were lovely. The rooms were lovely most staff was accommodating. I did find it odd that the bartenders took their time to greet you at each bar whether it be the main lobby or the swim up pool bar. The steakhouse was by far the best restaurant on the property. Our servers were amazing and accommodating. But you can’t eat steak every night… The buffet was limited and the offerings did not change much throughout our seven nights stay. We went to the Mexican restaurant, which was terrible. The food was not good and the service took forever. We were very disappointed. The Italian restaurant was just ok. I want to say we had the best time and can’t wait to go back but that’s just not the case.
First off I’d like to say that the butlers Marko’s and Raphael went above and beyond to try to make our stay enjoyable. They always worked out dinner reservations at the steakhouse for us and checked in throughout today, letting us know what was going on at the resort. The spa was also fantastic and my husband and I received the best massages we’ve ever had by Reyna. Barbara also was wonderful at the spa. That being said Before even entering the property, you can smell the seaweed that is built up on the beach. This is not the hotel‘s fault, but completely negatively impacted our stay. The smell was atrocious and the beach was unusable. The water was brown. This is obviously out of the hotels Control, but something you should consider if you are traveling to this resort. The pools were lovely. The rooms were lovely most staff was accommodating. I did find it odd that the bartenders took their time to greet you at each bar whether it be the main lobby or the swim up pool bar. The steakhouse was by far the best restaurant on the property. Our servers were amazing and accommodating. But you can’t eat steak every night… The buffet was limited and the offerings did not change much throughout our seven nights stay. We went to the Mexican restaurant, which was terrible. The food was not good and the service took forever. We were very disappointed. The Italian restaurant was just ok. I want to say we had the best time and can’t wait to go back but that’s just not the case.
6
Charles
20 de nov. de 2025
·
A estadia foi de 6 noites
Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.
Pros: clean, comfortable beds, friendly staff, good drink options, great pool and activity for kids Cons: location, expensive to get in and out of resort literally in the middle of nowhere, ran out of food at buffet and specialty dining restaurants, everything closes early and sometimes before posted closing time, no way to get food after 11 pm except room service where the charge was $10 USD each time. The beach was underwhelming but not the resorts fault. They tried to clean everyday. Overall not a bad experience but would not come again.
10
Vivian
15 de jul. de 2025
·
A estadia foi de 3 noites
Amazing Stay – We Extended Our Trip! Our experience at this resort was so great, we didn’t want to leave—we actually extended our stay by another week! The resort offers excellent amenities, delicious food, and a truly relaxing atmosphere. It was everything we hoped for and more. The only drawback during our stay was that the buffet was frequently closed for lunch and dinner due to the hotel being at lower occupancy. Instead, guests were directed to dine at one of the specialty à la carte restaurants. While the specialty restaurants were high quality and the food was very well prepared, this setup presented two issues: If you're traveling with babies, the buffet tends to be a much better option—it's easier to find kid-friendly choices and without the wait and structure of table service. After a week or more at the resort, rotating through the same 2 specialty restaurants each night can get a bit repetitive, even if the food is good. Guests are still paying full price, and we believe they should have full access to all dining options, including the buffet, regardless of the hotel’s occupancy level. Closing key amenities like the buffet can diminish the guest experience, especially for families. That said, this resort truly impressed us overall, and we would absolutely return—hopefully next time with all dining options available.
Amazing Stay – We Extended Our Trip! Our experience at this resort was so great, we didn’t want to leave—we actually extended our stay by another week! The resort offers excellent amenities, delicious food, and a truly relaxing atmosphere. It was everything we hoped for and more. The only drawback during our stay was that the buffet was frequently closed for lunch and dinner due to the hotel being at lower occupancy. Instead, guests were directed to dine at one of the specialty à la carte restaurants. While the specialty restaurants were high quality and the food was very well prepared, this setup presented two issues: If you're traveling with babies, the buffet tends to be a much better option—it's easier to find kid-friendly choices and without the wait and structure of table service. After a week or more at the resort, rotating through the same 2 specialty restaurants each night can get a bit repetitive, even if the food is good. Guests are still paying full price, and we believe they should have full access to all dining options, including the buffet, regardless of the hotel’s occupancy level. Closing key amenities like the buffet can diminish the guest experience, especially for families. That said, this resort truly impressed us overall, and we would absolutely return—hopefully next time with all dining options available.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Rafael
há 4 semanas
·
A estadia foi de 4 noites
Hotel bom, estadia bem tranquila. A equipe de funcionários nos atendeu muito bem, de forma exemplar. Resort vale a pena. A vista do quarto também era ótima! A piscina estava bem limpa, com uma equipe atendendo direto nas cadeiras, ótimo! Achamos um ótimo custo benefício! Bom para que quer algo mais calmo e famíliar.
Hotel bom, estadia bem tranquila. A equipe de funcionários nos atendeu muito bem, de forma exemplar. Resort vale a pena. A vista do quarto também era ótima! A piscina estava bem limpa, com uma equipe atendendo direto nas cadeiras, ótimo! Achamos um ótimo custo benefício! Bom para que quer algo mais calmo e famíliar.
10
Omar
13 de ago. de 2024
·
A estadia foi de 1 noite
Excelente
Excelente
6
Flávia
2 de mar. de 2022
·
A estadia foi de 3 noites
O hotel tudo encerra muito cedo. O atendimento é o pior de qualquer lugar. Bebidas acabam o tempo todo. Funcionários do bar da piscina extremamente mal educados, todos parecem estar fazendo um favor pra você. Os quartos e o hotel são bonitos mas não compensa o péssimo atendimento
O hotel tudo encerra muito cedo. O atendimento é o pior de qualquer lugar. Bebidas acabam o tempo todo. Funcionários do bar da piscina extremamente mal educados, todos parecem estar fazendo um favor pra você. Os quartos e o hotel são bonitos mas não compensa o péssimo atendimento
10
María Leonor
26 de set. de 2026
·
A estadia foi de 5 noites
Todo súper rico tanto comida como bebidas. Es muy complicado encontrar un todo incluido que no te aburra a los 3 días, aquí no pasa eso ya que todo es muy rico. El personal suuuupeer atentos y amables todos!!!! Nos sentimos tristes de irnos peroooo seguro volveremos por cuarta vez!
Todo súper rico tanto comida como bebidas. Es muy complicado encontrar un todo incluido que no te aburra a los 3 días, aquí no pasa eso ya que todo es muy rico. El personal suuuupeer atentos y amables todos!!!! Nos sentimos tristes de irnos peroooo seguro volveremos por cuarta vez!
4
María Alejandra
26 de ago. de 2026
·
A estadia foi de 1 noite
Poco personal para atender habiendo mucha gente, por lo que la mayoría, sobre todo de meseras en el bufette se veían muy hartas y saturadas por lo que eran groseras, discutí con una por sus caras y formas de responder tan groseras. Los baños llenos de papeles sucios y no fue solo en un baño, fueron en varios y tengo fotos al respecto. La señora de la cafetería le pedí un latte y me lo dio súper cargado le dije que por eso pedía latte para que estuviera menos cargado, en lugar de dar una solución me dijo que yo a cualquier lugar donde vaya tengo que decir cuando quisiera menos café (No es la primera vez que lo pido y sé porque lo pido) el hotel es pequeño y si vas con niños creo que es quizás un buen lugar porque vi muchas familias y muchos niños. Puedo soportar el tema de los papeles en los baños, que el bufette no es nada variado y que la comida se acabe, que decía que habia por ejemplo crema de champiñón en el letrero y lo habrías y era otra cosa, todo eso ok pero las groserías no. Por eso, definitivamente no regresaría a este hotel.
Poco personal para atender habiendo mucha gente, por lo que la mayoría, sobre todo de meseras en el bufette se veían muy hartas y saturadas por lo que eran groseras, discutí con una por sus caras y formas de responder tan groseras. Los baños llenos de papeles sucios y no fue solo en un baño, fueron en varios y tengo fotos al respecto. La señora de la cafetería le pedí un latte y me lo dio súper cargado le dije que por eso pedía latte para que estuviera menos cargado, en lugar de dar una solución me dijo que yo a cualquier lugar donde vaya tengo que decir cuando quisiera menos café (No es la primera vez que lo pido y sé porque lo pido) el hotel es pequeño y si vas con niños creo que es quizás un buen lugar porque vi muchas familias y muchos niños. Puedo soportar el tema de los papeles en los baños, que el bufette no es nada variado y que la comida se acabe, que decía que habia por ejemplo crema de champiñón en el letrero y lo habrías y era otra cosa, todo eso ok pero las groserías no. Por eso, definitivamente no regresaría a este hotel.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
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Preços para as próximas datas
novembro 2026
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dezembro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-02: 242.8707976134949USD
- 2026-11-03: 237.78555687988282USD
- 2026-11-04: 235.24193766949463USD
- 2026-11-05: 236.57053622775268USD
- 2026-11-06: 223.71953421951295USD
- 2026-11-07: 224.13798992056275USD
- 2026-11-08: 232.16922162280275USD
- 2026-11-09: 232.16922162280275USD
- 2026-11-10: 235.29280185806275USD
- 2026-11-11: 235.07013657336427USD
- 2026-11-12: 242.19474271374511USD
- 2026-11-13: 242.19474271374511USD
- 2026-11-14: 243.14944936154174USD
- 2026-11-15: 242.19474271374511USD
- 2026-11-16: 243.2823894663391USD
- 2026-11-17: 242.32768281854248USD
- 2026-11-18: 247.03279954071044USD
- 2026-11-19: 248.46374114907837USD
- 2026-11-20: 242.32768281854248USD
- 2026-11-21: 242.32768281854248USD
- 2026-11-22: 243.2823894663391USD
- 2026-11-23: 256.81764201397704USD
- 2026-11-24: 242.32768281854248USD
- 2026-11-25: 242.32768281854248USD
- 2026-11-26: 278.07740445001224USD
- 2026-11-27: 261.3877014244385USD
- 2026-11-28: 280.3469648854065USD
- 2026-11-29: 242.32768281854248USD
- 2026-11-30: 252.0649735075989USD
- 2026-12-01: 251.2397921147461USD
- 2026-12-02: 242.32768281854248USD
- 2026-12-03: 276.1957709579773USD
- 2026-12-04: 274.28623814263915USD
- 2026-12-05: 277.32294459762574USD
- 2026-12-06: 277.25816489590454USD
- 2026-12-07: 256.6362793382568USD
- 2026-12-08: 243.2823894663391USD
- 2026-12-09: 256.6362793382568USD
- 2026-12-10: 256.6851116911621USD
- 2026-12-11: 243.2823894663391USD
- 2026-12-12: 243.52407546472168USD
- 2026-12-13: 242.32768281854248USD
- 2026-12-14: 243.2823894663391USD
- 2026-12-15: 243.2823894663391USD
- 2026-12-16: 267.3380772941895USD
- 2026-12-17: 267.5199521973877USD
- 2026-12-18: 280.3469648854065USD
- 2026-12-19: 243.2823894663391USD
- 2026-12-20: 242.32768281854248USD
- 2026-12-21: 286.4619535923462USD
- 2026-12-22: 292.0622732036133USD
- 2026-12-23: 338.3569145887451USD
- 2026-12-24: 409.250631784668USD
- 2026-12-25: 410.24971440631106USD
- 2026-12-26: 409.250631784668USD
- 2026-12-27: 410.24971440631106USD
- 2026-12-28: 409.250631784668USD
- 2026-12-29: 435.2265750563965USD
- 2026-12-30: 514.153419196228USD
- 2026-12-31: 523.14506034552USD
- 2027-01-01: 510.56082640783694USD
- 2027-01-02: 401.4468461569214USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações e acesso aos quartos através de dispositivo móvel.
Dados da empresa
Número de registo do alojamento 010-025-001296/2026
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Serviços
Centro de negócios
Balcão de turismo
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Caixa ATM/Multibanco
Depósito de bagagem
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Campos de ténis
Praia (na proximidade)
Bilhar
Parque infantil
Piscina para crianças
Piscina exterior
Evening Entertainment
Pool (Infinity)
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Spa/Health club
Clube para crianças
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito