VH Eurostar Tirana Hotel Congress & Tirana Spa

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I liked the location, I could walk everywhere. The breakfast was subpar. The lighting in the room was not the best especially in the bathroom area where the only mirror was, not the best for putting on makeup.

We arrived and were provided a different room from what we booked and after several back nd forth, they apologised and agreed to change room next day which they did. Paid £61.01 as city tax for a family of 4 which I felt was fair for 7days. New 2bedroom suite had 2 old tv versions and wasn’t usable. Apartment was old and the furnitures were bad. The beds were terrible and the towels are old. The spa was old and the pool water not clean, many tiles under the pool were opened so we could not use it even though it was free after I tried swimming in it once. You are never sure if lunch is buffet or a course meal.

No parking, extra pay per night. A.C. Didn’t work. Took extra money for city tax. Worse experience.

I booked through expedia for 6 nights with my family, we never book anything less than 4 stars since we Travel with children we would access more amenities, as we arrived we were told booked for only the hotel and if we want to use the swimming pool their is a fee of 10 euros per person as a family of four that totals to 40 euros a day and in 6 days that is an extra 240 euro for the period of our stay. we questioned about this and the only thing the reception could say is the mistake was done by expedia even though on their website they still advertise amenities on the premises and no mention at all on extra costs. we never book hotels without a swimming pool because my children love swimming and advertising this and charging extra to use is very misleading.While still at the reception we were told expedia did not pay for the city tax and we had to pay 2.50 euro per day per person towards the city taxi the total for our stay being 60 euros. Also they asked for 100 euros deposit but after I complained they reduced it to 50 euros. Breakfast was the worst we have ever had, the coffee was blunt, the sausage stale, often ran out of coffee ,water which is a basic requirement for a breakfast buffet. The first use of the swimming pool for which they forced us to pay was a terrible experience. Upon entry to the swimming pool and SPA area, the sauna and the steaming room were not working, there was no one at the reception for safety purposes. The water of the swimming pool considering