Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered?

A complimentary English breakfast is served daily from 7:00 AM to 9:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 25 per pet, per day, and a deposit of USD 100 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee of USD 25, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Williams, Arizona, within a 5-minute drive of Canyon Coaster Adventure Park and Thunder Eagle Native Art. It is 2.1 miles from Kaibab National Forest Headquarters and 4.6 miles from Elephant Rocks Golf Course.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from May 1 to September 30, operational from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 3 children aged 17 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

SureStay Hotel by Best Western Williams

Average nightly price at SureStay Hotel by Best Western Williams - Grand Canyon by month, last 12 months (USD)
Month	Average price
January	$55
February	$53
March	$59
April	$65
May	$71
June	$64
July	$62
August	$58
September	$68
October	$100
November	$66
December	$68

What guests think

Reviews of SureStay Hotel by Best Western Williams - Grand Canyon describe an older, budget-friendly motel with very mixed experiences: cleanliness varies widely, rooms run small and dated, and amenities like breakfast and the pool can disappoint.

Rooms are frequently described as compact with noisy or aging air conditioners and thin walls, though beds are often comfortable. Service feedback is mixed, ranging from friendly, accommodating staff to reports of rudeness, impersonal kiosk-style check-in, and poor responsiveness; TV service and vending machines also caused frustration. The location is convenient for Bearizona and downtown Williams while generally quiet. Expect a simple stay with trade-offs between price and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and the outdoor pool is frequently reported as closed, dirty, or poorly maintained; several guests also noted empty or cash‑only vending and no elevator.

Related guest reviews

2

Nick

Mar 24, 2024

·

Stayed 1 night

Pool was not open. Pool was the only reason this hotel was booked. Trains passing by at all hours made it difficult to sleep. Flushing toilets and lostening to the uostairs rooms walk around all night did notnhelp either.

4

Robert

Sep 18, 2023

·

Stayed 1 night

The front desk worker was good the building is old the rooms are out dated the pool is closed this is my one and only time I’m staying here

2

Makenna

Jul 22, 2023

·

Stayed 1 night

Breakfast consisted of cereal and pre packaged muffins. Nothing more. Everyone was nice however there are no amenities at all. Even the vending machine was cash only. For the price I do not recommend. We several moths flying around our room all night and the AC would not work at all. Our room was so hot. The AC was also so LOUD. Unless you are paying $60 a night it is not worth it.

6

Kevin

Jul 25, 2025

·

Stayed 1 night

There was dog food on the ground in our room and the pool was green

6

Tara

Jul 19, 2024

·

Stayed 2 nights

The hotel wasn't that bad. There were only 2 things that really stick out and 1 was out of there control. The pool, my kids went swimming in it for about 2.2 seconds and came back inside, although it looked clean and clear it smelled like sewage. Im not sure if its hard water or what but it was pretty gross smell. And the other was a power outage for hours. We were told another hour it should be back on so we went for dinner, came back still no power so we found another hotel for the night. The staff were very good about it though and they did refund our 2 rooms for our last night. The continental breakfast is very good, and the staff are very friendly and knowledgeable of the area. For a small town williams has a lot to offer.

8

John

Jul 29, 2024

·

Stayed 2 nights

Check in was very good and we were given good advice on a number of things. Rooms were clean and tidy and the bed were comfortable. WiFi was good in the room. Breakfast was very good. Only slight problem was the grandchildren wouldn't go in the pool as they said it had algae in it, I believe it was the paint flaking off.

6

Kathryn

Jun 8, 2025

·

Stayed 1 night

Didn’t feel like we received good value for the money we spent. Pool is outside and not heated. Breakfast was sparse without much choice. Room a/c was noisy and refrigerator and microwave sat on floor.

4

Juan

Jun 23, 2023

·

Stayed 1 night

The guy at the front desk was having an issue with my key card so I had to wait for a while. He finally gives it to me and when I try to use it, it didn’t work. I had to go back down the stairs and get another key. There is no elevator. The bathroom was dirty. There was hair everywhere and the toilet was dirty. The air conditioner was loud and would wake me up when it would turn on. The breakfast sucked. Not much available.

6

Melody

May 21, 2024

·

Stayed 1 night

Advertise the pool and a hot tub. The hot tub was nonexistent. The pool had no water breakfast was supposed to be from 7 to 9 went down at 8 o’clock. There was no breakfast left.

6

Michele

Jul 30, 2025

·

Stayed 1 night

The pool needed cleaning. The front desk you had to ring the bell and wait. We were greated with a smile when the person was friendly. It was odd that every time we went to the front desk we had to ring the bell. Not a great breakfast to offer so we head out early to get breakfast on the road.

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Cleanliness

Cleanliness is inconsistent, with multiple reports of dirty bathrooms, hair, stains and lingering odors, but other reviewers found rooms clean.

Related guest reviews

4

Brandi

Jun 27, 2024

·

Stayed 1 night

Needed a place to stay for the night before heading to the Grand Canyon in the morning. While the front desk staff was friendly, the room left a lot to be desired. VERY small, quite possibly the smallest room I’ve ever stayed in. Barely had room to open our suit cases and move about. On top of that, the room was dirty. Found popcorn behind the chair, #2 stains in the toilet, hairs that weren’t ours throughout the room. Very out dated. After traveling for 8+ hours, we just got to sleep and left asap.

10

jazmin

Apr 3, 2024

·

Stayed 1 night

The sheets had stains. The toilet was dirty. However, the staff was very friendly and helpful. We were there for only one night, therefore I didn’t bother to complain about it.

4

Kayley

Aug 8, 2023

·

Stayed 1 night

Updated room but not clean at all. Top layer had been cleaned but the floor was disgusting and hair was in the sheets

2

Lehi

Sep 25, 2025

·

Stayed 1 night

We booked for 2 queen beds and were told that our room was out of service due to a leak and that they would "upgrade us to a room with 2 Double(Full) beds with no charge to us" as if we were suppose to be charge to get a downgraded room with smaller beds. I was being reasonable and I told them eventually that we were OK with the room since we were really tired( I swear they take advantage of this since they know the hassle it is to find another place). We went inside our room and everything seemed normal until we got inside the bathroom. There was hair everywhere in the shower from the previous stay. Used bottles of body wash/shampoo that were spilled over. There was 1 body towel that was dirty and 2 face towels that looked clean but did not trust. We were disappointed beyond believe. Showers were a pass that night for us unfortunately. In the morning we went to their continental breakfast and it was beyond mediocre. They had milk and cereal and bread. That's it! Couldn't believe my eyes that they would call that breakfast. We had a slice of bread and were out of there. We are not the type of people to leave bad reviews but this past our threshold. We wouldn't want anybody else to go through this. They have plenty of areas for improvement. Hope the owner takes this review to heart and improves in the areas necessary to stay in business.

4

Riona

Jun 13, 2025

·

Stayed 1 night

There was a terrible smell in the corridor, like uncleaned men's toilet. Hair in the bathtub. Old towels, supposed to be white but grey and had stains.

2

Ashley

Dec 28, 2022

·

Stayed 19,344 nights

Room was not cleaned. Dirty bedding with used toothpick on sheet, food left in fridge, bloody snot on towel in bathroom, used bandaid on floor, hair all over bathroom, hole in the wall, couldn’t open the door all the way. Complained to office, was told I had to go through Expedia. Contacted Expedia and was told the managers response was “costumer didn’t cancel in time” which makes no sense. I’m frustrated that the motel wouldn’t communicate with me directly and Expedia easily excepted their response for no refund. I should not have paid for a dirty, used room.

2

Jose

Oct 18, 2025

·

Stayed 2 nights

Super dirty room, the cards were lacquered on the second day, the shower was dirty and smelly, and when we spoke to the manager he only said it was a 2-star hotel, it was the worst experience, I do not recommend it, please think before renting here,

2

Kelly

Sep 28, 2025

·

Stayed 1 night

At first you think it’s ok. However, they obviously don’t clean well. I found a USED CONDOM on my floor by my bed. The tables had glass marks on them. Bathroom floor wasn’t swept or mopped. Seriously though, a USED CONDOM though was missed! Disgusting!!!

10

Claribel

Oct 21, 2025

·

Stayed 1 night

Clean room, comfortable beds, good coffee

4

Sylvie

Oct 2, 2024

·

Stayed 1 night

We only stayed one night, and it was plenty. The room was outdated and not really clean (carpets stained and dirty, dust on bed frame, bathtub and sink all yellow from age, faucets and showehead had not been cleaned for a while). The continental breakfast was very small and not much choice. Also the pool was dirty and would not have gone for a swim. On a positive note the beds were confortable and staff was nice. Because of cleanliness I would not stay here again.

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Rooms

Rooms are often small and dated, with thin walls and noisy or unreliable climate control; TV service also failed or lacked channels in several stays. Many guests still noted comfortable beds.

Related guest reviews

6

Vinod

Jan 2, 2024

·

Stayed 1 night

Terribly noisy AC.

4

Jacqueline

May 20, 2025

·

Stayed 1 night

Old, not renovated in ages. Everything is run down. Noisy air conditioning. The bathroom is beyond basic. Tawles are paper thin.

6

Sara

Nov 19, 2024

·

Stayed 1 night

they only had 3 beds upstairs, with no elevators, my wife has very bad knees and really can't walk upstairs TV had, no local channels to watch football. coffee maker in the room did not work

6

Jane

Sep 20, 2024

·

Stayed 1 night

Room was a little noisy from the person on the second floor above me. Could hear them walking around

6

Jay

Oct 20, 2024

·

Stayed 2 nights

I wouldn’t describe the hotel as dirty, but it also wasn’t the cleanest. Our kids loved that they had free breakfast and it was conveniently located for our trip to the Grand Canyon. The only real negative was the noise from the upstairs guests. There are two floors to this hotel and it felt like the people upstairs were going to come through the floor at any moment by simply walking around.

2

Joshua

Jun 6, 2023

·

Stayed 1 night

Booked this property to join family who were on vacation. Needless to say, none of my family will be staying at a BW again. This was clearly a dilapidated old motel they slapped half a coat of paint on and reopened. The pool was empty and resembled a health hazard. There were giant dead bugs in the bathroom. Wiring from lights in the bathroom directly above the shower were exposed. TVs don’t work, and when my dad asked them about it, they said they “just don’t work”. Beds were small and uncomfortable.

6

Frank

Apr 16, 2025

·

Stayed 1 night

Room was very small. I booked a King bed but pretty sure I was given a Queen. Obviously an older hotel, but it was quaint and clean. Bed was comfortable. Breakfast was standard Best Western

6

katherine

Nov 27, 2023

·

Stayed 1 night

no network TV....no grab bars in the tub...no luggage rack

6

Kathryn

Jun 8, 2025

·

Stayed 1 night

Didn’t feel like we received good value for the money we spent. Pool is outside and not heated. Breakfast was sparse without much choice. Room a/c was noisy and refrigerator and microwave sat on floor.

10

Marianne

Sep 12, 2024

·

Stayed 3 nights

Bed & linens were amazing! Most comfortable I've felt in a long time traveling. Little breakfast area was clean, well stocked and comfortable. Room & shower was very good. Nice amenities.

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Service

Service is mixed: many guests praise friendly, helpful staff, while others report rudeness, slow or impersonal check-in, and poor responsiveness.

Related guest reviews

2

Espree

Dec 27, 2024

·

Stayed 1 night

Not only was the front desk woman absolutely RUDE!!! She was so bothered she had to get up and bring my 3 children towels to shower for breakfast. Had the WORST attitude refilling the breakfast items for folks - just downright UNPLEASANT!!! Plus I paid for my room on Expedia and was still charged $100 for “incidentals” that DID NOT occur!!!! I want my money back!!!! HORRIBLE EXPERIENCE!!!!!

6

Tim

Jun 30, 2024

·

Stayed 3 nights

We stayed there 3 nights . Up early and NO BREAKFAST. Because you only serve from 7 am till 9 am. What a waste of my money there. Your cleaning lady which I never was able to meet did a good job every morning. That is all good I can say about our stay. Your front desk was lazy and very uninformed about the area. I ask the population of Williams Az and her response was “ I don’t know and I don’t care” Yes not friendly

8

Michael

Aug 19, 2025

·

Stayed 1 night

Courteous. Knowledgeable staff.

2

David

May 31, 2023

·

Stayed 1 night

When I got there to check in the receptionist was on the phone talking someone the phone about how to use an app. She didn't acknowledge me for 15 minutes and another 10 to actually check me in. The pool was disgusting (see pictures)The breakfast supposed to be open at 7 and people were waiting and when we left at 8 it still wasn't open. This hotel was worse than the worst motel 6 ever. Especially for the price

6

Pat

Aug 7, 2025

·

Stayed 1 night

The check-in was impersonal and poor - had a McDonalds type screen with person from out of state to deal with ( even tho man at desk) and had to insert credit card and drivers license into machine. Printed out small receipt and room card. Card wouldn’t work and desk clerk had hard time reprogramming. Requested hard copy of bill, but said I’d have to get it from Expedia, they couldn’t provide another, No easy access to room, no luggage racks - desk person offered dirty laundry cart to get luggage to room ( although he did offer to assist) Room was very small, no closet or place to hang clothes. AC was very noisy, but worked well to cool room. On first floor, could hear people walking in room above us. Bathroom was small, tub was stained, but nice amenities. Room appeared to have been recently painted and mostly new furniture. Bed was clean and comfortable, linen looked brand new. Breakfast room very small, coffee machine was empty and pancake machine was empty. Desk guy refilled both, but stated “They don’t know how to work it” to co worker. All in all, bed was comfortable, location was good. But with all the other things, I’d pass it by.

2

Allie

Mar 27, 2025

·

Stayed 1 night

The man who checked us in and out was utterly unprofessional and rude. He treated us like children and got genuinely angry at us, it was very rude. We were 3 minutes late to check out and he showed up at our door and pointed to his watch then proceeded to lecture about being late for check out as we were packing our bags. When we arrived, he was mad that we missed a phone call and were checking in at 12:30am (we were driving all day to get there) and was just overall not impressed from the jump. Will DEFINITELY not stay here again.

10

Gary

May 25, 2025

·

Stayed 3 nights

Location and the room was perfect. The front desk people were very helpful and nice.

8

Daniel

Apr 1, 2024

·

Stayed 1 night

The staff was wonderful and very accommodating. Could have had more fruit for the continental breakfast but the rest of the breakfast was good. It snowed six inches overnight and the staff allowed all of the guests to use their snow scrapers. Carpet could use some updating. Beds were comfortable and area was safe.

10

Becky

Feb 4, 2024

·

Stayed 1 night

Very clean lobby and room. No odor. Staff helpful and responsive. I would stay here again.

10

yu

Jun 25, 2024

·

Stayed 1 night

The staffs were very nice.

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Location

Location is convenient for Bearizona, the Grand Canyon area, and Route 66, set just outside downtown and generally quiet, though you’ll need to drive for food and shops.

Related guest reviews

8

Lina

Mar 16, 2024

·

Stayed 1 night

Convent place to stay while visiting Grand Canyon

10

Andrew

May 18, 2024

·

Stayed 1 night

The fact it is out of town makes it nice and quiet. Great room and clean property. The only problem was a lack of seating for breakfast as there were limited places but breakfast itself was good. But certainly recommended.

8

Michael Ray

May 3, 2024

·

Stayed 1 night

Nice and quiet not far from the little town very pleasant

10

Marc

Jul 6, 2024

·

Stayed 1 night

Great location to visit Williams and Bearizona Kind reception staff Nice little pool

10

Lisa

Oct 21, 2024

·

We liked the fact we were close enough to downtown, but not in the middle of it all. The staff was very friendly and considerate. The room was comfortable and clean. The only thing I wish we had access to was local news. The Dish channels were merely for entertainment, and we would have liked to be more in touch with the outside world.

8

Melvina

Mar 14, 2024

·

Stayed 1 night

Very close to Bearizona

8

Cindy

Apr 25, 2025

·

Stayed 1 night

Easy check-in and out. Location to the stores and restaurants just a couple of minutes away.

8

Gonzalo

Dec 8, 2023

·

The hotel is pretty simple..looks clean and is in a good location.

6

MARIKO

Dec 15, 2024

·

Stayed 1 night

Convenient location right on I40.

8

john

Apr 9, 2024

·

Stayed 2 nights

Was ok for what you pay, breakfast good but not much sitting space, most seemed to take it back to rooms. Good location to get onto the road to grand canyon, technically on that road.

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Dining

Breakfast quality and availability are inconsistent, ranging from hot options like pancakes, eggs and sausage to very limited or late service; the dining area is small and can feel crowded.

Related guest reviews

6

Madisyn

Jul 8, 2025

·

Stayed 2 nights

Good room, breakfast terrible, go in town

8

Kathy

Sep 9, 2024

·

Stayed 2 nights

Definitely an older property, but the rooms were very clean and it was extremely quiet. No voice in the halls or hearing doors slamming. The breakfast was very good too (scrambled eggs & sausage).

10

Isidro

Jul 21, 2025

·

Stayed 2 nights

Amazingly peaceful and quiet. They also have a pancake machine I wanted to leave town with!

10

David

Aug 5, 2025

·

Stayed 2 nights

Excellent bed, nice breakfast and staff all professional & Kind

2

Makenna

Jul 22, 2023

·

Stayed 1 night

Breakfast consisted of cereal and pre packaged muffins. Nothing more. Everyone was nice however there are no amenities at all. Even the vending machine was cash only. For the price I do not recommend. We several moths flying around our room all night and the AC would not work at all. Our room was so hot. The AC was also so LOUD. Unless you are paying $60 a night it is not worth it.

8

Mark

May 27, 2024

·

Stayed 1 night

Exactly what we expected from the hotel. Easy to find after returning from a day visit to the Grand Canyon. We missed breakfast as we had to get on the road before seven, so anyone that wants an early breakfast, you'll be out of luck. They open at seven and the area is locked until then.

6

Angela

Sep 1, 2024

·

Stayed 1 night

Average stay, we only stayed long enough to sleep and grab breakfast. Breakfast was a little less than mediocre, but it was included so it worked. Dining area was much too small to accomodate the number of guests however.

8

sivapoonkuntan

Dec 31, 2025

·

Stayed 1 night

limited breakfast

10

Dorris

Apr 4, 2024

·

Stayed 2 nights

Check in was pleasant. The man went out of his way to help me print my Grand Canyon pass. Much appreciation. Breakfast - pancakes, eggs, sausages, milk, cereal, toast, oatmeal, apple, juice, milk, coffee tea and yogurt. Room - clean, big flat TV, microwave and frig.

2

David

Jun 25, 2023

·

Stayed 2 nights

was told after check in that there was no tv service available. breakfast is nothing more than pre-packaged food. way overpriced. keep looking, you will find something better.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $153	17 $153
18 $73	19 $74	20 $86	21 $86	22 $86	23 $123	24 $120
25 $86	26 $99	27 $102	28 $99	29 $100	30 $104	31 $114

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $63	3 $62	4 $62	5 $62	6 $69	7 $69
8 $61	9 $60	10 $62	11 $62	12 $61	13 $68	14 $77
15 $61	16 $61	17 $62	18 $62	19 $61	20 $77	21 $81
22 $62	23 $61	24 $73	25 $70	26 $67	27 $108	28 $116
29 $76	30 $70

SureStay Hotel by Best Western Williams - Grand Canyon

Prices for SureStay Hotel by Best Western Williams - Grand Canyon

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Guest reviews of SureStay Hotel by Best Western Williams - Grand Canyon

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Williams - Grand Canyon

Considering this hotel for your Williams trip?

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