HAU Holbox, Oceanfront Boutique Hotel

Love that it is located right on the beach. The pools are tiny but why swim in the pool when you have the beautiful ocean right there? The food was excellent. Felt safe and overall a great experience

Great experience at this Hotel. The property is new and the food was exceptional and so was the staff. The hotel could have more shaded spaces as the few cabanas and umbrella seats were always taken and the UV index hit 12 during the day. Holbox is a developing island and as such both neighboring properties were construction sites, banging, grinding, sawing from 8am-7pm. We learned to ignore it after a while but it wasn’t as relaxing as it could have been.

While the staff provides excellent service and is very attentive, the hotel falls short in several areas. The location is not ideal, situated next to a mangrove and a stream with a very unpleasant smell. My room had multiple issues upon arrival: the air conditioning was broken, there was no minibar, and the shower drain was clogged. Although these problems were eventually resolved, they caused significant discomfort during my stay. The pool is very cold as it is in the shade and should be heated. Additionally, the heated rooftop pool is far too small to accommodate guests comfortably. Overall, the room was not comfortable, and the hotel is in need of better maintenance. It has potential but requires significant improvements to provide a satisfactory experience.

Hotel is an excellent small boutique Hotel east of the center of town making it more low key which I enjoy. We had the room with the rooftop private palapa, loved it, the hotel is very Boho Chic, service was warm, friendly, attentive and the hotel offers kayaks and bikes. Food was great and overall you feel a great energy and vibe on the property.

The property is stunning! The rooms, the pools, and the best part was the third floor terrace. They only bad thing is that the beach it’s accessible we had to walk to other hotels for the beach

El hotel boutique es muy lindo en sí, cuentan con buenos restaurantes sin embargo, nos toco un cuarto "swim out" y la realidad es que no tenia manera de hacer salida directa del cuarto hacia la alberca, quisimos hacer el cambio porque al final buscabamos tener esa facilidad pero no se pudo debido a la disponibilidad del hotel. Todo esta muy cerca y se escucha en las habitaciones de planta baja, la gente entra a las albercas temprano e igual el volumen de la música, nosotros tuvimos un inconveniente que en la noche habia un grupo ya eran pasados de la 11pm y seguian con musica, tenian un poco de bulla y en el relglamento indica que todo cierra a las 9 o 10pm sin embargo, hablamos con alguien de recepción y se pudo solucionar despues de unos minutos.

Awa was amazing! From the beautiful rooms to the rooftop pool, the cabanas, the staff, the food, everyone went above and beyond to make my stay a great one. Now, this is Holbox, it is not a party island and everything is a bit higher here when it comes to food and drinks. Having said that, I didn’t have one bad dish and I tried breakfast, lunch and dinner here. If you’re a heavy drinker you won’t like the drink prices but I picked up a wine bottle at the airport and had it for dinner everyday. If you’re looking for a peaceful vacation this is the place and I can’t wait to go back!

Hotel bom e lindo! Uma mistura do rústico praiano e bom gosto em cada detalhe. As pessoas que trabalham no hotel são simpáticas e prestativas. A vista do por do sol deste hotel é magnífica! Só não dei 5 estrelas por alguns pontos a melhorar. A piscina é muito fria, pois fica ao redor do hotel e não pega sol, ficando praticamente vazia o tempo todo. Sugestão ao hotel, climatizar a piscina. As duas camas do quarto que ficamos são de pedras e possuem umas quinas irregulares e perigosas, sendo muito fácil tropeçar e cair. Eu mesmo tropecei algumas vezes. Fomos com crianças e atenção era constante. Sugestão ao hotel: nivelar essas quinas, para diminuir os riscos a idosos e crianças. Tem uma varanda com uma banheira, sendo que a banheira fica muito próxima a corda de proteção da sacada, que não protege nada, pois uma criança passa fácilmente pelo vão (grande) entre as cordas. A sacada deveria ter cordas mais fechadas uma entre as outras, para não trazer riscos aos hóspedes com crianças, como eu. A altura é grande e um acidente pode ser fatal. Acredito que este item mereça extrema atenção do hotel. A água da banheira também não aquece, o que também torna desmotivador utilizá-la. O restaurante do hotel é excelente, comida realmente boa, mas o preço é alto e diferente do praticado nos demais restaurantes da mesma categoria e que ficam na região do centrinho ou perto do hotel. Acabamos não consumindo muito no restaurante do hotel. Alinhando esses pontos o hotel seria 5 estrelas

Whilst the staff are lovely and attentive this hotel was not anything like what was marketed to us. The hotel was described as a 5 star luxury boutique hotel in a peaceful area — we found it to be the opposite of this. Feels as if the hotel is stuck between wanting to be a peaceful resort and a party hotel, whilst charging high end prices. The walls were thin which meant restless nights. Both bars of the hotel insisted on blasting music from 8am until 11pm which we could hear clearly, even with the windows closed. There is also an active construction site right next door which created additional noise from 8am until around 10pm. We were unsure if the music was being used to try and mask this. To make matters worse, on the Thursday and Friday night there was loud pumping DJ music coming from another property next door until the early hours of the morning. When we brought this to the hotel’s attention they didn’t offer any apologies or solutions. The food was good but quite overpriced for the area, even more so the drinks. We paid £20 per cocktail for two mojitos one night! Lastly, we paid a high price for a transfer from the airport through the hotel (mainly for peace of mind) and we ended up waiting over an hour for our driver to show up once we had landed. Disappointed to say the least especially considering the price we paid.

There is construction of a new hotel right next door!!! They will be building this for a very long time so if you don't want to hear hammers banging etc DO NOT stay here!!! There is also construction on the other side of the hotel. That might finish in the next 2 or 3 months but who knows. There is NO BEACH! There is sand where they have put the sun chairs but no beach. The hotel pool is super small and only in front of hotel rooms which is strange. The staff at the 2 restaurants are nice but very limited English. The manager is AWFUL and I would give this hotel zero stars or worse for his terrible attitude if I could. Lastly, this sidr of the island is being built up so if you want a quiet stay with beautiful beaches Definitely go to Punta Coco or nearby. The beaches are gorgeous and the hotels are wonderiful. Also this hotel is Very far from town so you will need a taxi to go to and from town. I would never recommend this hotel to anyone

Food was good, the workers were awesome. Only thing is the pools are very dirty as if nobody cleans them.

Desde que llegamos a el hotel la recepción era muy sucia y sin personal. En el checkout también estuvimos más de 10 Minutos esperando a alguien que lo realizara. La comida muy sucia nos tocó pelos y animales muertos lo cual es inaceptable para mi la verdad cero recomendable y en la habitación teníamos cucarachas. Ojalá mejore porque no es lo que promete tiene mejores opciones en la isla que este hotel en general no vuelo al hotel y no lo recomiendo

Muy buen servicio. Precio razonable. No destaca por su limpieza en recámaras y alberca. Destaca y sobresale por el trato de su personal y calidad en la comida y bebidas. Lástima que había hormigas dentro de la recámaras y las coladeras de regadera y lavabo estaban obstruidas. (estas 2 fallas se puede arreglar rápido) en general fue buena la estancia

The hotel was badly affected by a storm a week before we arrived that washed out the beach club and put the pool out of commission. Despite this, the room was really clean and tastefully decorated with one of the comfiest beds ever. The staff did everything they could to make our stay enjoyable in spite of it being a really difficult time for them. The work that they put in to restore the hotel was phenomenal and the food absolutely delicious. While the circumstances (beyond their control) were not ideal, they made it a brilliant stay. A special thanks to the management team who went above and beyond to accommodate us. Really highly recommend this hotel!

From the moment I arrived, everything about this hotel exceeded my expectations. The ambiance was breathtaking, with a warm and welcoming vibe that made me feel relaxed right away. The waiters were absolutely incredible—so attentive, kind, and genuinely went above and beyond to make sure every detail was perfect. The food was outstanding, with every meal full of flavor and beautifully presented. My room was spacious, spotless, and comfortable, creating the perfect space to recharge after exploring. Every aspect of my stay—from the service to the atmosphere—was simply incredible. This hotel truly made my trip unforgettable. I can’t wait to come back!

El hotel es espectacular, el servicio y comida excelentes… como área de oportunidad les diría limpiar el sargazo acumulado y limpieza en las paredes de la hab ya se estaban sucias y fumigar ya que me apareció una cucaracha dentro de la hab.

The staff was absolutely amazing! The food was incredible..everything tastes fresh. The hotel staff made our room incredibly clean each day. Our only disappointment was how firm the beds were. It was very difficult to get comfortable and have a good nights sleep. Other than the bed I would give everything a 5 star rating.

The esthetic of the hotel itself was amazing! The walk into pool from your patio was perfect and convenient . The beach side was clean and never too crowded, the water was absolutely beautiful & warm! The food there was pretty good, but pricey . There is a restaurant directly across from the hotel with better more authentic food and more reasonably priced , I would recommend going there instead . The Rooms were esthetically pleasing , but very small and the lighting was terrible. It only had 2 small mirrors , the only 2 full body length mirrors were found outside by the pool/ restaurant. Unfortunately the rooms always felt damp and humid & the rooms smelled awful!!!! Everytime we came back to our room it smelled like Seward gas. We tried covering all the drains with towels but it never helped! Overall the hotel was cute & the staff was friendly. Holbox is a beautiful place and recommended everyone going ! The rooms themselves could have been better . I still can’t get over the smell and how uncomfortable the beds & pillows were.

A delightful stay! The staff is wonderful, both friendly & very helpful. The room, artfully designed, clean, comfortable. The restaurant area, geat beachfront ambiance, food very nicely prepared & presented, cocktails well crafted. Five min cab ride to downtown, two restaurants & a small Mercado across the street.

Buena ubicación. La alberca principal le falta añgo de limpieza y limpieza de playa. Estuvimos en 3 habitaciones, en una de ellas se tuvo detalle de gotera. La habitacion en casa much, super comoda, bonita, funcional, con vista increíble, la atencion de primera.

Balkongen på vårt rum var dessvärre alldeles för liten så man kunde inte nyttja det. Men annars var utsikten mycket fin.

La habitación cuenta con una agradable decoración y unas bonitas vistas al mar. Sin embargo le hemos encontrado dos grandes pegas si lo que quieres es descansar: 1) La música del bar se oye como si el bar estuviese en la habitación (salvo cuando bajan el volumen), pues es probablemente la habitación más cercana al bar. Lo hemos solucionado saliendo a tomar algo por el pueblo desde el atardecer hasta las 23h. 2) Todas las mañanas, entre las 7 y las 8, durante unos 5 minutos, suenan fuerte todos los desagües, especialmente el de la ducha (que está junto a la cama separada por una cortina), del que sale agua y olor (no malo, pero tampoco agradable).

The hotel is congested. Too many rooms for the property size. We stayed on the 1st elevation with pool side, we were not comfortable relaxing as it was next to a busy walk way and there is no privacy. Wait staff were friendly, however were not prompt. We had to wait extended periods for service. Music was an issues as it was non stop electronic genre that played all day till 9pm. A bit overwhelming. Food was really good, and roof top bar was a great sunset view. Rooms were clean, and designed well. We would not come back as we prefer more privacy and seclusion.

The hotel itself and the rooms are beautiful. Right on the beach with great views on the rooftop. Beds are comfortable too. However the hotel has no soundproofing and almost all rooms face out over the restaurant which has loud music all day into the evening. I usually don't mind this but without soundproofing it was unbearably loud for the majority of our stay. We asked reception about this twice but it didnt really seem like they would do anything. The restaurant staff even turned the volume up afterwards! One night this went on to 3am so if you're looking for a peaceful stay this isnt the place. Its a shame because this really affected our stay in holbox with lack of sleep or any tranquility. The food and drink is also very overpriced for what you get. Overall, it's style over substance, lacks the detail that would make this a true 5* hotel and I wouldn't stay again.

The room is quite small and lacks a lot of amenities (no fridge, no slippers, …) We booked a room with ocean view, it’s more bar/restaurant view with a glimpse of the ocean. The room is not soundproofed, we were woken up by the noise and the discussions from the room next to us at 6am followed by the noise from the renovation/construction workers. What a good way to start a supposed to be relaxing vacation. The value for money isn’t there, the hotel is aspiring to be a luxury hotel, without putting the means and efforts to get there. The beach is few centimeters deep, which isn’t ideal for swimming. Also you only have 8 beds for all the hotels guests and visitors. The only positive note of this stay is the fuego restaurant, the food is amazing, so is the staff. Although, be ready to get invaded by flies while eating.

Excelente vista. Quarto muito bom! Cama excelente. Ducha excelente. Wi-Fi péssimo no quarto.

Property has a romantic vibe and great views of ocean. Room waa clean but I found setup to be inconvenient with all components of bathroom in separate location in room. Must leave the water closet and walk past bed to wash tour hands. No television and you have to walk road and wait for a taxi to come by. I left 2 days early as it rained and roads were flooded in spots. My room had a charge of 2 sodaa which i didn't charge. Hotel manager acted as if i waa lying. Until he learned we apoke spanish his tune changed. For 150 pesos. I tipped more than that and found it to be insulting. Probably one of the better hotels on island but not for me. Maybe i was expecting an island like Ibiza.

Hotel bom e lindo! Uma mistura do rústico praiano e bom gosto em cada detalhe. As pessoas que trabalham no hotel são simpáticas e prestativas. A vista do por do sol deste hotel é magnífica! Só não dei 5 estrelas por alguns pontos a melhorar. A piscina é muito fria, pois fica ao redor do hotel e não pega sol, ficando praticamente vazia o tempo todo. Sugestão ao hotel, climatizar a piscina. As duas camas do quarto que ficamos são de pedras e possuem umas quinas irregulares e perigosas, sendo muito fácil tropeçar e cair. Eu mesmo tropecei algumas vezes. Fomos com crianças e atenção era constante. Sugestão ao hotel: nivelar essas quinas, para diminuir os riscos a idosos e crianças. Tem uma varanda com uma banheira, sendo que a banheira fica muito próxima a corda de proteção da sacada, que não protege nada, pois uma criança passa fácilmente pelo vão (grande) entre as cordas. A sacada deveria ter cordas mais fechadas uma entre as outras, para não trazer riscos aos hóspedes com crianças, como eu. A altura é grande e um acidente pode ser fatal. Acredito que este item mereça extrema atenção do hotel. A água da banheira também não aquece, o que também torna desmotivador utilizá-la. O restaurante do hotel é excelente, comida realmente boa, mas o preço é alto e diferente do praticado nos demais restaurantes da mesma categoria e que ficam na região do centrinho ou perto do hotel. Acabamos não consumindo muito no restaurante do hotel. Alinhando esses pontos o hotel seria 5 estrelas

Whilst the staff are lovely and attentive this hotel was not anything like what was marketed to us. The hotel was described as a 5 star luxury boutique hotel in a peaceful area — we found it to be the opposite of this. Feels as if the hotel is stuck between wanting to be a peaceful resort and a party hotel, whilst charging high end prices. The walls were thin which meant restless nights. Both bars of the hotel insisted on blasting music from 8am until 11pm which we could hear clearly, even with the windows closed. There is also an active construction site right next door which created additional noise from 8am until around 10pm. We were unsure if the music was being used to try and mask this. To make matters worse, on the Thursday and Friday night there was loud pumping DJ music coming from another property next door until the early hours of the morning. When we brought this to the hotel’s attention they didn’t offer any apologies or solutions. The food was good but quite overpriced for the area, even more so the drinks. We paid £20 per cocktail for two mojitos one night! Lastly, we paid a high price for a transfer from the airport through the hotel (mainly for peace of mind) and we ended up waiting over an hour for our driver to show up once we had landed. Disappointed to say the least especially considering the price we paid.

Mi estancia en AWA Holbox fue muy buena. El hotel es moderno, cuidado y con un ambiente muy tranquilo, perfecto para desconectar del caos del día a día. La ubicación es excelente: a pie de playa, con ese mar turquesa típico de Holbox justo delante. La habitación era amplia, cómoda y con buen diseño. El personal muy amable, siempre dispuesto a ayudar sin ser pesados. El desayuno correcto y las zonas comunes —piscina, playa y bar— están muy bien montadas. No es un hotel enorme ni lleno de servicios, pero eso es parte de su encanto: silencio, buen gusto y relax total. En resumen: AWA Holbox es ideal si buscas descanso real, buena playa y un hotel bonito y tranquilo. Repetiría sin dudar.

Daniela and Noel made our trip. Service was great. Poole could use some cleaning but everything else was great

El trato de la mañana con el lobby muy bien, en la noche olvidé la pulsera adentro de la habitación, y la persona de recepción de la noche no tenía pulsera, código o tarjeta para poder abrir la habitación, tuvo q forzar la puerta. Al final logré entrar pero pasé bastante tiempo fuera de la habitación

Unit was great but the front office was unprofessional and no help

The hotel is really nice and comfortable! Also, the staff is really kind and welcoming. I really enjoyed my stay at AWA hotel. 100% recommended!

no son tan amables

Espectacular. Todo excelente, volvería sin duda. El servicio maravilloso. Carlos el mesero y ricardo recepción grandes personas. La atención de ellos hizo perfecta la estadía. Habitación hermosa, vista, música en vivo, la comida deliciosa, hotel e instalaciones mejor que en las fotos.

El hotel es hermoso, bien ubicado, comida deliciosa. Sin embargo fuimos de aniversario con mi esposo y pedí que por favor pusieran un detalle en la habitación que nunca se logró, les escribir varias veces y finalmente tuve que quejarme con el gerente, nos enviaron un detalle justo por la queja pero ya no pude sorprender a mi esposo. Deberian mejorar su servicil al huesped y concierge. El resto de la estancia fue maravillosa, la mixiología top, habitación hermosa.

Whilst the staff are lovely and attentive this hotel was not anything like what was marketed to us. The hotel was described as a 5 star luxury boutique hotel in a peaceful area — we found it to be the opposite of this. Feels as if the hotel is stuck between wanting to be a peaceful resort and a party hotel, whilst charging high end prices. The walls were thin which meant restless nights. Both bars of the hotel insisted on blasting music from 8am until 11pm which we could hear clearly, even with the windows closed. There is also an active construction site right next door which created additional noise from 8am until around 10pm. We were unsure if the music was being used to try and mask this. To make matters worse, on the Thursday and Friday night there was loud pumping DJ music coming from another property next door until the early hours of the morning. When we brought this to the hotel’s attention they didn’t offer any apologies or solutions. The food was good but quite overpriced for the area, even more so the drinks. We paid £20 per cocktail for two mojitos one night! Lastly, we paid a high price for a transfer from the airport through the hotel (mainly for peace of mind) and we ended up waiting over an hour for our driver to show up once we had landed. Disappointed to say the least especially considering the price we paid.

Nos encanto el lugar, la atencion al cliente es excelente, todo el tiempo estan al pendiente tanto de los touristas como de las instalaciones, mis felicilaciones por su compromiso y amabilidad a Jeal el Director, Miguel gerente, Blanca de recepción y Daniela una mesera. Sin duda un lugar para recomendar sobre todo por el personal que labora en ella, ya que te hacen sentir como en casa

Excellent hotel and service! Won’t regret! Special thanks to Miguel in front desk for all the support

El lugar está súper lindo, las habitaciones muy cómodas. Ernesto de recepción muy amable y se hace cargo de todo. Frente a la playa, a distancia caminabke de todo. El restaurant frente al mar súper lindo también

Excellent séjour, seul bémol l’accessibilité avec des routes en très mauvais état et un peu loin du centre ville.

Todo hermoso, la ubicación está un poco alejada del centro por lo que es muy tranquilo. Hay que ir preparado con repelente para mosquitos ya que al caer la noche salen voraces, esto en toda la isla, para tomarlo en cuenta

Hotel is an excellent small boutique Hotel east of the center of town making it more low key which I enjoy. We had the room with the rooftop private palapa, loved it, the hotel is very Boho Chic, service was warm, friendly, attentive and the hotel offers kayaks and bikes. Food was great and overall you feel a great energy and vibe on the property.

Pues es un hotel en una isla, no hay lujos pero está súper bien ubicado, muy bonita la playa que tiene el hotel, yo creo que la mejor de todo Holbox, llegas caminando por la playa a playa cocos en 8 min. el centro queda un poco lejos pero si te gusta caminar haces 15 min caminando, hay una tienda muy cerca llamada la cabaña y tiene de todo más elevado su costo de lo normal pero se entiende El hotel muy limpio, el desayuno muy aceptable El costo del bar es algo alto pero así es todo Holbox Si regresaría

The property is well maintained, the beach is absolutely amazing and the location is perfect if you want to be in the quieter part of the island without being awfully far from town. The staff is great and very attentive... Thank you Vanessa, Franco and Alberto for helping with the booking of a couple massage, the golf cart rental and with suggestions and directions to visit places on the island. Thank you Leonardo for taking care of us during breakfast and catering to us with drinks and food while enjoying our days in the beach. We felt like VIP watching the sunset from a privileged spot in the sand while drinking margaritas and mojitos (it is a must!).

Nice, beachfront property. But it is really quite far from the center, around 30-40 walk.

There is construction of a new hotel right next door!!! They will be building this for a very long time so if you don't want to hear hammers banging etc DO NOT stay here!!! There is also construction on the other side of the hotel. That might finish in the next 2 or 3 months but who knows. There is NO BEACH! There is sand where they have put the sun chairs but no beach. The hotel pool is super small and only in front of hotel rooms which is strange. The staff at the 2 restaurants are nice but very limited English. The manager is AWFUL and I would give this hotel zero stars or worse for his terrible attitude if I could. Lastly, this sidr of the island is being built up so if you want a quiet stay with beautiful beaches Definitely go to Punta Coco or nearby. The beaches are gorgeous and the hotels are wonderiful. Also this hotel is Very far from town so you will need a taxi to go to and from town. I would never recommend this hotel to anyone

Newer, stylish hotel with good service, beautiful views, walkable to town with some effort, food was really good at beach restaurant

We loved our stay at Hau. Staff were friendly and accommodating. The included breakfast wasn’t that great, but they have other options that they charge. Beach was perfect and although it seemed possible, but walking into downtown was impossible via beach or the road. The roads were flooded and there’s many barriers on the beach. Still a great location and loved having access to Spirit rooftop pool and restaurant. The perfect getaway for a couple!

Breakfast was delicious Thanks to chef's Jose and Sebastian. The quality of the food was very high, the presentation flawless and the service impeccable. Overall, a fantastic experience. Thanks for making our stay a truly memorable one.

I really enjoyed my stay. It was a solo trip, and everything about the hotel was amazing. The restaurants, Fuego and Terra offered amazing food. The swim up pool was excellent. Having access to the beach was another plus. All the staff were great and nice. I would definitely recommend this place and come back.

Desde el momento en que llegamos, AWA Holbox superó todas nuestras expectativas. La ubicación frente al mar es simplemente espectacular, con una atmósfera de tranquilidad y elegancia que te envuelve desde el primer instante. Las habitaciones son espaciosas, con un diseño bohemio y natural que invita al descanso. Todo estaba impecable y cuidadosamente decorado. Dormir con el sonido del mar de fondo fue un verdadero lujo. El restaurante Fuego merece una mención especial: cada platillo fue una delicia, y cenar con vista al atardecer fue una experiencia mágica. El servicio fue excepcional en todo momento: cálido, atento y muy profesional. Se nota que el equipo está comprometido con ofrecer una estancia memorable. AWA es el lugar perfecto para quienes buscan desconectar, disfrutar del entorno natural y dejarse consentir en un entorno de belleza y calma. Gracias por hacer de nuestra estancia algo tan especial. Sin duda, volveremos.

Awa es un hotel súper cute, tiene unas lindas habitaciones con vista al mar, puedes estar acostado en la cama y contemplar el hermoso paisaje; la comida es deliciosa, disfrutamos de desayunos deliciosos por parte del chef Sebastian y su equipo, puedes elegir entre distintos platillos cada día y todos están exquisitos. Holbox es hermoso y hospedado en este hotel lo disfrutas más, sin duda volveremos pronto

Casa muuch y hotel Awa no son continuos hay un beach club en medio. Precios de alimentos bastante altos , ricos pero muy por encima del promedio.

It is clean and everything is new. The rooftop pool is great getaway for adults. The free breakfast part needs improvement. A few items on the menu for the free breakfast were not available when you try to order them. It takes a while to get the food which would be fine if they had more than one fan that blows only on one table. It needs more to keep mosquitoes away and keep the air circulation because there is a big wall next to it which blocks the breezes. Overall it's a great property and considering it's new I'm sure these minor issues will be resolved. Would I recommend this hotel ? yes.

Hotel bom e lindo! Uma mistura do rústico praiano e bom gosto em cada detalhe. As pessoas que trabalham no hotel são simpáticas e prestativas. A vista do por do sol deste hotel é magnífica! Só não dei 5 estrelas por alguns pontos a melhorar. A piscina é muito fria, pois fica ao redor do hotel e não pega sol, ficando praticamente vazia o tempo todo. Sugestão ao hotel, climatizar a piscina. As duas camas do quarto que ficamos são de pedras e possuem umas quinas irregulares e perigosas, sendo muito fácil tropeçar e cair. Eu mesmo tropecei algumas vezes. Fomos com crianças e atenção era constante. Sugestão ao hotel: nivelar essas quinas, para diminuir os riscos a idosos e crianças. Tem uma varanda com uma banheira, sendo que a banheira fica muito próxima a corda de proteção da sacada, que não protege nada, pois uma criança passa fácilmente pelo vão (grande) entre as cordas. A sacada deveria ter cordas mais fechadas uma entre as outras, para não trazer riscos aos hóspedes com crianças, como eu. A altura é grande e um acidente pode ser fatal. Acredito que este item mereça extrema atenção do hotel. A água da banheira também não aquece, o que também torna desmotivador utilizá-la. O restaurante do hotel é excelente, comida realmente boa, mas o preço é alto e diferente do praticado nos demais restaurantes da mesma categoria e que ficam na região do centrinho ou perto do hotel. Acabamos não consumindo muito no restaurante do hotel. Alinhando esses pontos o hotel seria 5 estrelas

Whilst the staff are lovely and attentive this hotel was not anything like what was marketed to us. The hotel was described as a 5 star luxury boutique hotel in a peaceful area — we found it to be the opposite of this. Feels as if the hotel is stuck between wanting to be a peaceful resort and a party hotel, whilst charging high end prices. The walls were thin which meant restless nights. Both bars of the hotel insisted on blasting music from 8am until 11pm which we could hear clearly, even with the windows closed. There is also an active construction site right next door which created additional noise from 8am until around 10pm. We were unsure if the music was being used to try and mask this. To make matters worse, on the Thursday and Friday night there was loud pumping DJ music coming from another property next door until the early hours of the morning. When we brought this to the hotel’s attention they didn’t offer any apologies or solutions. The food was good but quite overpriced for the area, even more so the drinks. We paid £20 per cocktail for two mojitos one night! Lastly, we paid a high price for a transfer from the airport through the hotel (mainly for peace of mind) and we ended up waiting over an hour for our driver to show up once we had landed. Disappointed to say the least especially considering the price we paid.

The hotel is located near the ocean, and the restaurant is located next to the restaurant which is nice. But that is about it. The breakfast is a joke. You'll get 3 tablespoons of yoghurt, 20g of serials / nuts, half a toast, 6 pieces of fruit (watermelon, papaya and pineapple). Coffee, Tea (Chocolate for kids), juice of the day and water. During three days over new year, we got scrambled egg, but then we had to pay for them.... The scrambled eggs was just something for christmas they included in the breakfast. We had a bed sofa for our kids, but it was as hard as the concrete floor, so they couldn't sleep in it, and it was so short, that taller persons will not be able to sleep in it. The beach itself is nice, but the ocean has lots of conrete slabs / rocks s it is easy to injure yourself unless you alk careful in the water. The staff themself ain't the best staff, some are rude, some likes to talk down to us. One other thing that is positive is that it is very quite early here, as it is located outside of the main city.

Overall, this property was very nice. Food was the best we have had on the island so kudos to the chef from Cuba! Our room was stationed right underneath the upstairs bar, which sometimes provided for excess noise, but it wasn’t too much to stand. We felt like we had the whole upstairs pool deck area to ourselves. Love this place and would highly recommend.