Cressy

We stayed in the hotel for 4 nights. When we made the reservation, it was clearly stated that daily housekeeping service was provided. However, during our entire stay, no housekeeping was performed at all, even after we made a direct request to the front desk. This was misleading and unacceptable. In addition, when we requested clean towels for shower use, the staff member we spoke with responded in a rude and dismissive manner, telling us that if we wanted clean towels, we should stay in a 5-star hotel instead. This comment was highly unprofessional and inappropriate, and it made us feel disrespected as paying guests. Furthermore, the shower conditions were extremely poor. The water temperature was unstable and unsafe—hot, scalding water would come out one minute, followed by freezing cold water the next. Because of this, my son became ill and caught a cold during our stay. This raises serious concerns about guest safety and basic facility maintenance. Due to the terrible services and qualities of the hotel, we feel we were overcharged.

The room was clean, comfortable, the staff was very friendly and helpful. The location was great as it was close to many main sights and local transportations. Recommend this location.

The mattress was pretty hard, but the location was decent, the staff was extremely helpful, and for the price, it was better than expected. Would stay here again.

We felt safe. The room and linens were clean. The bed was comfortable. The location was good. I didn’t realize it was a 1 star hotel when I booked it. The cost was more than I would expect for a 1 star hotel but we were comfortable and the bar next door made good coffee.

No bed bugs or anything like that. The area was a little bit sketchy, but kind of typical for being near the train station in any European city, so not THAT bad- just like a fair amount of homeless people around and stuff like that. I found the check-in process to be kind of awkward and the WiFi didn’t really work (or at least was very unreliable). When I booked the room, the picture showed that I would have a sink and mirror in my room, but my room didn’t actually have the sink and mirror. So just keep in mind that the pictures they show when you’re booking may not be totally representative of what your room is actually like. Also, a cleaner or someone kept coming in my room every day and opening the patio door and curtains but not changing the sheets or anything, which I found kind of weird (would be nice to have a “do not disturb” option). At the end of the day, it’s kind of a “you get what you pay for” kind of place. Like it’s not super nice, but like I said there are no bed bugs or anything like that and it’s a really good location in terms of getting around the city (or taking day trips to other relatively nearby cities like Florence or Naples) since it’s right near the main train station. So I would recommend for a budget traveler, but with those caveats that I mentioned.