Name: MASA Hotel & Spa Campo Grande Collection
Address: Campo Grande 56, Entrecampos, Avenidas Novas, Lisbon, Portugal, Lisbon, Lisbon District, PT
Price range: US$106–US$264 per night
Rating: 8.5

What guests think

Across recent reviews, MASA Hotel & Spa Campo Grande Collection is praised for friendly, helpful staff, very clean, modern rooms, and an abundant breakfast, with a convenient location near the airport, metro links, and a pleasant park.

Common downsides include aircraft noise from the flight path and occasional room comfort issues such as firm or low-quality pillows and hard-to-control air conditioning. Several guests were surprised by extra charges and rules for the spa/pool (paid access and mandatory caps), and by the alcohol-free policy; some also found the pool small or cool and breakfast service slow to replenish. Overall, expect a modern, airport-convenient stay with amenities that come with a few caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa/pool access typically carries a fee and swim caps are required; the pool is small and sometimes reported cool, while the gym is described as decent or well equipped. On-site parking is available for a fee, and the property is alcohol-free.

Related guest reviews

10

Paulo

25 Oct 2025

·

Stayed 1 night

Great value, decent gym

6

Kathryn

9 Oct 2025

·

Stayed 1 night

Spa area under construction, rooms were basic and no view

8

Sophie

11 Jan 2026

·

Stayed 2 nights

Petit bémol, piscine intérieure eau froide et jaccuzi froid

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10

Andre

2 Apr 2025

·

Stayed 1 night

Ótimo hotel. Café da manhã muito bom, estacionamento com preço de 15 euros, boa cama. Pena que cobrem para uso do spa

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10

Henrik

31 Oct 2025

·

Stayed 1 night

Nice! I would wish that it was cleraer that some rooms not have the use of pool included. It was naturally to understand that since it was a spa and wellness hotel, everyone who lives there has it included

6

Simone

8 Oct 2025

·

Stayed 1 night

Unfortunately, our stay here was disappointing. While the hotel and rooms look nice at, we didn’t feel comfortable. The pillows were unpleasant, the noise levels were high (plus the constant planes flying over), a good shower, but we barely got any sleep. Breakfast was terrible! By 7am most of the food was already gone, and there was only one coffee machine for a large number of guests. Be cautious when booking: we assumed pool access was included, but when we went down to use it, they tried to charge €10 per person. Thankfully, I had my Expedia receipt showing that spa access was included, so we were eventually allowed in without paying. If you’re driving, note that parking also comes with an additional fee (which we were aware of). Sadly, I wouldn’t stay here again.

8

Paulo

31 Oct 2025

·

Stayed 1 night

Decent gym, good location, quite room. The staff are friendly and great breakfast. It not perfect, some rooms (I have stayed here a few times) could do with renovation.

6

Isabela

4 Jul 2025

·

Stayed 1 night

The hotel was ok. We needed something closer to the airport and it served its purpose. The wall of the hotel was dirty, it almost seemed like someone had spilled food on it that wasnt cleaned, the rest of the room was clean though. The pool is very small and they charge you to go in, they also make you wear a swimming cap. Staff was very nice. I would not necesarilly stay here again.

6

Angella

27 Oct 2023

·

Stayed 2 nights

When booking this hotel it mentions a bar/lounge. It fails to mention that there is no alcohol served on site. It also mentioned a pool and a gym but neglects to mention access is available through an extra fee. Apart from this I’d have to say it was a pleasant and comfortable stay. But when you have a choice between so many other hotels to patron that will provide these amenities why would you choose to stay here?

10

Allison

7 Apr 2025

·

Stayed 1 night

Lovely spa and well equipped gym!

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Cleanliness

Rooms and common areas are commonly described as very clean or spotless. However, a few reviews flagged lapses such as dirty walls, mold or insects, and missed replenishment of toiletries.

Related guest reviews

8

Alain

4 Nov 2025

·

Stayed 2 nights

Personnel sympathique. Chambre propre

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10

LUIS

25 Apr 2025

·

Stayed 1 night

Hotel muito bom. Pessoal muito simpático e prestável, nomeadamente aqueles com quem contatei, os porteiros, as rececionistas, o pessoal do pequeno almoço. Parabéns ao pessoal da limpeza. Apesar de não se verem, reparamos a sua presença porque as instalações estão impecavelmente limpas.

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8

PETER

14 Nov 2025

·

Stayed 1 night

Room was clean, staff were helpful, breakfast was very good. Easy access to the airport. In house parking was much appreciated. Nice area with the Campo Grande and plenty of restaurants. Price was very reasonable

10

Catherine

12 May 2025

·

Stayed 1 night

Friendly staff, impeccably clean room, and beautiful facility. It was our last night in Lisbon and we wanted to stay near the airport. The room was very quiet, and the amenities made our last night in Portugal stress-free. We would definitely stay here again when we visit Portugal in the future

10

Giedrius

22 Feb 2026

·

Stayed 4 nights

Rooms very clean. Great breakfast! Super polite and helpful staff - 10 out of 10. Great location: close to the park, easy to access town center and airport. Would definitely come back again.

2

Josee

6 Oct 2025

·

Stayed 1 night

Pas propre, très bruyant. Je n’ai pas du tout aimé cet hôtel. Ce n’est pas un 4 étoiles.

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2

Simon

27 Jul 2025

·

Stayed 1 night

Our experience at this hotel was nothing but a nightmare. I stayed here for one night before my flight in the early morning (I checked out at 4am) and upon my stay I found a bed bug on my bed. When I approached the hotel staff about this concerning matter, one of the staff checked and saw the bug however, when I spoke to the front desk, they did not take the manner seriously. They told me there was nothing they could do as the hotel was full. The best they did was changed the bedding. Despite all of this, their customer service deserves a 0/10 as I still paid for my stay where the bed had bed bugs, floor had ants, and the room smelled like mold. I highly discourage anyone from staying here.

10

Roger

6 Nov 2025

·

Stayed 2 nights

Top Hotel. Zimmer u. Bad groß und sauber. Frühstück überragend. Mitarbeiter auch sehr freundlich und hilfsbereit.

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10

Leticia

6 Nov 2025

·

Stayed 1 night

Perto do aeroporto, fácil acesso a outras áreas da cidade, equipe educada e prestativa, quarto confortável, grande, limpo, bem como o banheiro. Banho muito bom!café da manhã muito bom. Gostamos demais do hotel

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4

Jonathan

27 Nov 2023

·

Stayed 2 nights

The first room I was given was dirty with spots on the pillows and a stain on the curtain. The soap dispenser had fallen from the bathroom wall. I was sold the room with spa access. However, when I got to the Spa I was told that no rooms have spa access. The spa was just a pool and hot tub with no sauna. All around a disappointing stay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, generally spacious and comfortable. Recurring issues include uncomfortable pillows, temperature control or AC problems, and noise from planes or neighboring rooms; a few noted minor maintenance or equipment glitches.

Related guest reviews

8

Jill

20 Sept 2024

·

Stayed 1 night

The beds were comfortable, the room was clean and spacious, but the AC could have been cooler. We were looking forward to the free breakfast, but missed it because of our early flight. A major advantage of the hotel: close to the airport. Disadvantage: the surrounding neighborhood wasn't particularly inviting to walk around.

4

smith

8 Aug 2023

·

Stayed 1 night

Don’t Stay Here. Checking in was long and very unorganized. Had to wait a while past 3 pm checking to get key. The room was plain and view was construction mess and other buildings. I asked for a room with the view of park but didn’t get it. It’s not very enjoyable to stay here. The have a good buffet. To use the pool and jacuzzi they require wearing cap, which will cost you 10 Euro. I reserved a 2nd nigh. Big mistake. Ruined the start of my vacation in Lisbon.

4

Stephanie

22 Feb 2025

·

Stayed 2 nights

Our room had black mold in the bathroom, covered by drinking glasses! There is no way staff shouldn’t have known if they are cleaning the bathroom sink. No ability to change the temperature in the room-the fan wouldn’t turn on, it was on heat at all times. Stifling and uncomfortable.

8

Omar

26 Jan 2026

·

Stayed 1 night

The mattress and pillows aren’t constable

8

Marc

24 Nov 2023

·

Stayed 1 night

The property is pretty and the people very pleasant and helpful. Booked 2 rooms and both rooms were set at 30 degrees celsius. Too hot for us, so we went to 24 degrees celsius and no shift in cold air. We were tired and it was past midnight so didn’t ask for someone to look at the AC for us.

8

PETER

14 Nov 2025

·

Stayed 1 night

Room was clean, staff were helpful, breakfast was very good. Easy access to the airport. In house parking was much appreciated. Nice area with the Campo Grande and plenty of restaurants. Price was very reasonable

8

Theresa

21 Jan 2025

·

Stayed 2 nights

Nice Spa area pool water could have been warmer. So close to the airport so noisy with planes flying most of the night. Great breakfast and great staff.

8

Norman

14 Sept 2025

·

Stayed 2 nights

Das Hotel liegt direkt in der Einflugschneise vom Flughafen. Die Zimmer sind zweckmäßig und sauber. Das Frühstück war ok - es gab Auswahl und es wurde auch zeitnah nachgelegt, wenn etwas alle war. Das Personal war sehr freundlich und hilfsbereit.

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6

Ken

18 Dec 2025

·

Stayed 1 night

Staff were good but sometimes indifferent. Pillows left a lot to be desired.

8

Dennis

31 Jan 2026

·

Stayed 1 night

Rent rum, bekvämligheter samt närhet till flygplatsen. Skönt att kunna lämna bagaget på hotellet efter utcheckning. Ventilation behöver förbättras på rummet. Fanns ingen tillräckligt funderande ventilation. Termostater för rumstemperatur fungerade inte heller.

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Service

Service is widely described as friendly, professional and accommodating across front desk and dining teams. A minority reported inconsistent or rigid handling of issues such as overbooking, complaints, deposits, or early check-in.

Related guest reviews

8

Rich

29 Aug 2024

·

Stayed 5 nights

The majority of the staff were really nice!!! Had great conversations with them. This hotel is just about a year (maybe a little over) old. There is NO ALCOHOL served on property!! Know this before going. They are short staffed but the world is short staffed! In spite of it, they try their bestest to accommodate you. Even when they fail, you literally feel bad for them. I know I did. As a former manager for major hotel chains, the managers here needs to be more hands on and help their staff as I see them struggle during the busy times especially breakfast. This hotel has potential! Loads of it. I am hoping they work out the kinks but I would stay closer to town/city as there isn\'t much to do in the area. Oh, there is construction going on next door which is why I mentioned the "dirty". Hotel is very clean.

10

Giedrius

22 Feb 2026

·

Stayed 4 nights

Rooms very clean. Great breakfast! Super polite and helpful staff - 10 out of 10. Great location: close to the park, easy to access town center and airport. Would definitely come back again.

6

Ken

18 Dec 2025

·

Stayed 1 night

Staff were good but sometimes indifferent. Pillows left a lot to be desired.

8

Anysiley

10 Feb 2026

·

Stayed 1 night

Everything went well, all the staff were very friendly.

2

Leonardo

28 Apr 2025

·

Stayed 1 night

After receiving confirmation from Expedia that the room had been booked, when we arrived at the hotel the receptionist told that there had been an overbooking and they had no rooms. An upgrade had not been made and we were sent away at 10 pm to look for another hotel.

10

Nasreen

12 Sept 2025

·

Stayed 2 nights

The front desk staff and the staff in the coffee shop and breakfast area were super accommodating. Many thanks.

2

Simon

27 Jul 2025

·

Stayed 1 night

Our experience at this hotel was nothing but a nightmare. I stayed here for one night before my flight in the early morning (I checked out at 4am) and upon my stay I found a bed bug on my bed. When I approached the hotel staff about this concerning matter, one of the staff checked and saw the bug however, when I spoke to the front desk, they did not take the manner seriously. They told me there was nothing they could do as the hotel was full. The best they did was changed the bedding. Despite all of this, their customer service deserves a 0/10 as I still paid for my stay where the bed had bed bugs, floor had ants, and the room smelled like mold. I highly discourage anyone from staying here.

6

Bridget

3 Mar 2024

·

Stayed 2 nights

The included dinner at the restaurant if you get the half or full board option is very limited and not the full restaurant menu. The checkin is late at 3pm and they will not let you in early if you arrive early.

10

Kevin

25 Oct 2025

·

Stayed 1 night

Clean room. Great staff service.

10

ana

3 Dec 2024

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Stayed 2 nights

What a great stay. Unbelievable professionalism from everyone, so refreshing to experience such level of care, and I have to mention Eduardo the Doorman I think its his name, first impressions really are important and Eduardo has greet me and so kindly looked after my luggage. Also Carolina and Lucas in reception, just great. I will come back soon.

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Location

Convenient for the airport and public transport, with a park and some restaurants nearby. Several reviews note aircraft noise and that it is a bit far from the main tourist areas.

Related guest reviews

8

Michael

25 Mar 2025

·

Stayed 3 nights

Meget rent hotel, og god beliggenhed. Lige overfor en hyggelig park, og tæt på en Metro station. En o.k morgenbuffet, men dårlig kaffe, og manglende afrydning af borde.

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8

PETER

14 Nov 2025

·

Stayed 1 night

Room was clean, staff were helpful, breakfast was very good. Easy access to the airport. In house parking was much appreciated. Nice area with the Campo Grande and plenty of restaurants. Price was very reasonable

10

René

22 May 2025

·

Stayed 4 nights

Dejligt hotel, høj standard og kvalitet hele vejen rundt. Fin beliggenhed i gåafstand til det meste samt tæt på begge fodboldstadioner.

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10

Giedrius

22 Feb 2026

·

Stayed 4 nights

Rooms very clean. Great breakfast! Super polite and helpful staff - 10 out of 10. Great location: close to the park, easy to access town center and airport. Would definitely come back again.

8

Norman

14 Sept 2025

·

Stayed 2 nights

Das Hotel liegt direkt in der Einflugschneise vom Flughafen. Die Zimmer sind zweckmäßig und sauber. Das Frühstück war ok - es gab Auswahl und es wurde auch zeitnah nachgelegt, wenn etwas alle war. Das Personal war sehr freundlich und hilfsbereit.

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8

Arseniy

28 Jun 2023

·

Stayed 1 night

Very new, clean, good breakfast, helpful staff. Very nice little park across the street. However the bar for now does not serve alcohol, the hotel is directly under glide path and planes fly over very low every few minutes - lots of noise during the day.

8

Darren

7 Sept 2025

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Stayed 3 nights

Property was a little too far away from Lisbon tourist areas. Hotel was excellent, good breakfast and nice food.

10

Leticia

6 Nov 2025

·

Stayed 1 night

Perto do aeroporto, fácil acesso a outras áreas da cidade, equipe educada e prestativa, quarto confortável, grande, limpo, bem como o banheiro. Banho muito bom!café da manhã muito bom. Gostamos demais do hotel

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10

Joelene

23 Jan 2025

·

Stayed 2 nights

Close to airport if you’re flying in or out. Very friendly staff. Held bags until my room was ready. Great breakfast buffet too. Walkable to trains and nearby restaurants. Would stay again!

10

Linda

28 Sept 2025

·

Stayed 1 night

Was close to airport and in an area that has lots of restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for taste and variety, though some guests found items cold or slowly replenished at busy times. On-site dining is generally well regarded but alcohol is not served, and a few found options limited or pricey.

Related guest reviews

10

Valerie

5 Oct 2025

·

Stayed 2 nights

Great breakfast!

10

Joanne Elizabeth

3 Oct 2023

·

Stayed 3 nights

Had a great stay at the property. The staff were very helpful. A great choice of breakfast items. I would suggest that the hotel website details the nearest Metro stations. The hotel were helpful when emailed prior to my visit and provided all relevant details and instructions. The price of in room tea and coffee should also displayed. I completely understand that fridge items were chargeable but a coffee pod charge was disappointing.

10

Niall

12 Nov 2024

·

Stayed 3 nights

Friendly staff and room was clean and comfortable. Hadn’t realised the hotel was alcohol free and that breakfast was meat free. Breakfast was slow to be refilled too. Both main lifts also broke down for a few hours so not ideal when on 5th floor

8

Robin

3 Jun 2025

·

Stayed 8 nights

Sehr freundliches Personal, Sauberkeit, leider war es im Frühstücksraum am frühen Morgen sehr voll, wenn man später zum Frühstück gegangen ist, war es zwar leerer, aber das Buffet wurde bei vielen Speisen nicht mehr aufgefüllt.

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8

Max

27 Jul 2025

·

Stayed 1 night

The property was clean, spacious and the breakfast was lovely

10

Giedrius

22 Feb 2026

·

Stayed 4 nights

Rooms very clean. Great breakfast! Super polite and helpful staff - 10 out of 10. Great location: close to the park, easy to access town center and airport. Would definitely come back again.

10

Anthony

27 Jul 2023

·

Stayed 1 night

Great staffing and location… Breakfast was a bit crazy so go early…

6

Simone

8 Oct 2025

·

Stayed 1 night

Unfortunately, our stay here was disappointing. While the hotel and rooms look nice at, we didn’t feel comfortable. The pillows were unpleasant, the noise levels were high (plus the constant planes flying over), a good shower, but we barely got any sleep. Breakfast was terrible! By 7am most of the food was already gone, and there was only one coffee machine for a large number of guests. Be cautious when booking: we assumed pool access was included, but when we went down to use it, they tried to charge €10 per person. Thankfully, I had my Expedia receipt showing that spa access was included, so we were eventually allowed in without paying. If you’re driving, note that parking also comes with an additional fee (which we were aware of). Sadly, I wouldn’t stay here again.

10

Thiago

10 Jun 2025

·

Stayed 12 nights

Great updated place, very comfortable rooms. The breakfast was a bit much of all the same the 12 days we stayed there (I would improve the breakfast with variety but still can’t take a star away since the food was good). The restaurant (not buffet - mainly empty most days, they don’t serve alcohol) had one of the BEST FOOD we ate in Lisbon (Salmon + meat)!! The staff?!? OUTSTANDING, great caring people. We’ll definitely go back and stay there.

10

Andre

28 Jan 2026

·

Stayed 1 night

Tudo ótimo. Quarto muito bom, café da manhã excelente. Equipe muito cordial. Bar da recepção também muito agradável para pequenos lanches

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Month	Average price
January	US$254
February	US$154
March	US$188
April	US$138
May	US$137
June	US$145
July	US$111
August	US$117
September	US$193
October	US$147
November	US$110
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $171	3 $146
4 $123	5 $149	6 $150	7 $142	8	9 $142	10 $156
11 $142	12 $145	13 $162	14 $162	15 $188	16 $156	17 $147
18 $162	19 $145	20	21 $156	22 $149	23 $157	24 $166
25 $115	26 $118	27 $118	28 $111	29 $206	30 $206	31 $188

MASA Hotel & Spa Campo Grande Collection

Prices for MASA Hotel & Spa Campo Grande Collection

Monthly average prices

About this property

Location

Room options

Deluxe Double Room

Standard Double Room

Superior Double Or Twin Room

Superior Double Room

Deluxe Suite

Standard Double Or Twin Room

Deluxe Double Or Twin Room

Double Or Twin Room Disability Access

Guest reviews of MASA Hotel & Spa Campo Grande Collection

What guests think

Property policies

Check-in instructions

Good to know

FAQs about MASA Hotel & Spa Campo Grande Collection

Considering this hotel for your Lisbon trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $194
20 $106	21 $148	22 $216	23 $154	24 $264	25 $155	26 $155
27 $131	28	29	30 $163