Does the property allow pets?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 14:00 and check-out is by 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including some facilities. Specific features include step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The property is located in Docklands, Melbourne, just steps from The District Docklands and 9 minutes by foot from O'Brien Group Arena. It is 0.5 mi from Marvel Stadium and 1.5 mi from Crown Casino.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Extra beds are available for a fee of AUD 55.0 per night. Free cribs are available on request.

Quest NewQuay Aparthotel Melbourne

Average nightly price at Quest NewQuay by month, last 12 months (USD)
Month	Average price
January	$178
February	$155
March	$165
April	$110
May	$113
June	$106
July	$112
August	$110
September	$146
October	$128
November	$150
December	$162

What guests think

At Quest NewQuay, travellers consistently praise the handy Docklands location near the free tram, Marvel Stadium and shops, along with modern, generally spacious apartments that are quiet and comfortable, many with useful kitchenettes and impressive water or city views.

Staff are frequently described as friendly and helpful, with smooth check-in and assistance when needed. However, cleanliness and housekeeping can be inconsistent, with reports of missed refills, stained linens, leftover rubbish and late or skipped servicing. On-site parking is limited or paid and may require nearby car parks; occasional noise and joined twin beds are also mentioned. Expect a convenient, apartment-style base with easy city access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Laundry facilities, including in-room washers/dryers in some apartments, are appreciated. On-site parking is limited or paid and is sometimes unavailable; a gym is mentioned positively.

Related guest reviews

8

Chung

Jan 9, 2023

·

Stayed 19,364 nights

The room is so clean and almost brand new. Good location in front of the free tram zone. I will give it a full mark if I were able to book on site parking.

10

Hae Jin

Apr 19, 2025

·

Stayed 1 night

아주 깨끗하고 너무 편하게 잘 쉬었습니다. 세탁기 건조기 다 있어서 넘 좋았고 주방도 훌륭했어요!! 침대도 안락했습니다..

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6

Liling

May 12, 2025

·

Stayed 3 nights

The location of this hotel was excellent being next to a tram stop which was free travel into the CBD. However we had a car, and I did not realise that car parking is not covered under the hotel room rate. In addition, we were told there were limited car spots and it was booked out, so we needed to park at a nearby outdoor carpark for $28/day. The cleanliness and property condition left something to be desired. One of our 2 room keys did not activate the lights in the room. There was mould on the bottom corner of the shower. And when I lifted the covers on the first night, there were shoe prints on the bedsheets. When I phoned reception, they brought new sheets but left us to change them. Then when I lifted the sheets off the bed, I saw that the mattress protector was stained yellow and even had someone’s period stain on it! Overall a great location, but a disappointing experience for a 4 star hotel.

8

laura

May 23, 2024

·

Stayed 1 night

Great customer service, arrived prior to 12:00 in the hope to leave bags there until the check in time. The staff were happy to check us in early. Quest was clean, used the gym daily and the room was clean on check in. We ended up extending the stay. My only niggle is that the bed needed a matress topper, it was two twins pushed together but with no topper you can easily feel the separation between the beds.

8

Georgeta

Oct 22, 2025

·

Stayed 6 nights

It was a spacious roo (small studio) with a bit of view of the quay. The room was quite basic but it provided all that was needed. It's not really a hotel, but basic room service was provided every day. It had had a small kitchenette but not for doing much cooking. A nice plus was the laundry facility. Although it's located on the skirt of CBD, there is a tram station very close by. Overall, I recommend this accommodation.

10

Roger

May 24, 2024

·

Stayed 1 night

Everything was great. Just be aware that there is barely any on site parking. This fact doesn’t appear on the website, or I couldn’t find it. They advise to park in a nearby parking station. This will substantially increase the cost of your stay should you want to drive yourself to this accommodation. If you don’t need parking, go for it. The Hotel is excellent.

10

Linda

Dec 21, 2024

·

Stayed 2 nights

We spent 2 nights before a cruise. 1 bedroom apartment included a washer and dryer, which was really convenient. The apartment was clean, and included everything needed. The tram stop is 1/2 a block away. Would stay again.

6

Admire

Sep 26, 2023

·

Stayed 4 nights

Courteous staff, decent quality hotel fittings but cleaning was substandard. Towels not changed in full two of the days, we had to call them back. Denied parking 2 of 4 days despite empty bays I could see. No EV charging.

10

Christine

Oct 26, 2025

·

Stayed 4 nights

Good location right next to tram line that gets you anywhere in Melbourne. Rooms were spacious and had all of our needs. We chose this hotel specifically because they have washer and dryer in the room as we are on a 15 day trip. Highly recommend!

8

Travis

Mar 5, 2023

·

Stayed 1 night

I stayed at Quest NewQuay for one night during a business trip and found it very convenient. Having a bad experience at another hotel in a different part of Melbourne, this place was more to my liking. There were ample eateries, a grocery across the street, and, more importantly (since I was traveling for business), a laundry room that actually worked. My only critique was the rooms are a bit small and based on the pictures, I thought there was a washer and dryer inside the room (it's not). Also, there is no coffee bar on-site and no creamer in the rooms to make my own coffee to my liking but other than that; it was a pleasing experience.

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Cleanliness

Many guests found rooms very clean and well presented. However, housekeeping can be inconsistent, with reports of missed refills, stains on linens, leftover rubbish, and occasional mold or overlooked areas.

Related guest reviews

6

Liling

May 12, 2025

·

Stayed 3 nights

The location of this hotel was excellent being next to a tram stop which was free travel into the CBD. However we had a car, and I did not realise that car parking is not covered under the hotel room rate. In addition, we were told there were limited car spots and it was booked out, so we needed to park at a nearby outdoor carpark for $28/day. The cleanliness and property condition left something to be desired. One of our 2 room keys did not activate the lights in the room. There was mould on the bottom corner of the shower. And when I lifted the covers on the first night, there were shoe prints on the bedsheets. When I phoned reception, they brought new sheets but left us to change them. Then when I lifted the sheets off the bed, I saw that the mattress protector was stained yellow and even had someone’s period stain on it! Overall a great location, but a disappointing experience for a 4 star hotel.

6

Phoebe

Jul 13, 2025

·

Stayed 1 night

Room was fine, fingerprints on glass etc but generally clean. Was told we would have to pay $55 for sheets for the sofa bed even though the room was booked for the correct amount of people. Too many trips to reception to sort. Took 3 messages to the property to only be told there was no parking available. Also lacking in room amenities like milk, tissue etc. Reception staff, but mostly the man, lacking in customer service skills, quite rude.

8

Lisa

Nov 21, 2024

·

Stayed 1 night

Overall it was pretty good, good location, staff were helpful. The room was not very clean, the mirrors were dirty, the carpet floor hadnt been vacummed, due to the pattern of the carpet it is forgiving and at first it looked clean, but i stood on some plastic tags and other items demonstrating the floor hadnt been vaccumed. Some of the cutlery and kitchen utensis were dirty and i had to wash items before using them. The place just needs a bit more attention to detail to meet Quest standards and the price of the rooms. For what we paid i anticipated better.

6

Demi

Jul 4, 2025

·

Stayed 2 nights

The property is in a great, peaceful position. Close to lots of nice restaurants and marvel stadium. The cleanliness of the apartment wasn’t too great. There was hair on the ground, our quilt didn’t have a cover on it and it was stained, as well as the side of the mattress which I struggled with.

8

KEFU

Jun 21, 2024

·

Stayed 2 nights

Quiet location and convenience for me and my family. Easy to commute to CBD. However, I found out there are some dirt and blood on the quilt and it’s smelly. Also the shower area is easy to have water spread out. Other than that it’s a good choice.

6

Theresa

Feb 11, 2024

·

Stayed 1 night

Our room had someone else's hair left on the shower floor, rubbish on the balcony, crumbs in the fridge handle and someone else's ice cream left in the freezer. I had to ask 3 times for the room to be cleaned before it was done. The room was noisy. Thr front desk staff were lovely though.

8

Joel

Jul 13, 2025

·

Stayed 3 nights

Clean, quiet, good value for money. While the room was serviced each day - beds made, towels changed, a quick wipe down if table and benches wouldn’t have hurt. Came across some rubbish under the pull out couch and hair clips on the carpet which probably should have been picked up.

10

Narelle

Aug 26, 2025

·

Stayed 1 night

Exceptionally clean rooms & they smelt lovely, very comphy bed & pillows,nice & quiet . The staff were extremely helpful & polite, great location & close to everything. Perfect little cafe with great coffee very close by too. Definitely recommend staying here, I know we will :)

10

Marshall

May 29, 2025

·

Stayed 1 night

Very clean, room exceeded expectations

6

Peter W

Feb 14, 2026

·

Stayed 4 nights

The least impressive Quest I've stayed at. Housekeeping was particularly poor, missing refills and not wiping the table. Fixed door stop for bathroom was fixed right in front of toilet meaning i stubbed my toe in the middle of the night. Front staff were very responsive to requests, with friendliness mixed. As always, bed comfortable and quiet.

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Rooms

Apartments are often described as modern, quiet and comfortable, with good space, kitchenettes, balconies and attractive views. Some report joined twin beds or firm mattresses, noise via adjoining doors or outside, light through sheer curtains, and minor maintenance issues.

Related guest reviews

8

Jennifer

Jul 7, 2025

·

Stayed 2 nights

Friendly staff but heater problematic

10

TIMOTHY

Jan 11, 2026

·

Stayed 3 nights

Clean room. Only issue was balcony door wouldn’t lock properly. Did let staff know who were friendly & came up to take a look.

8

Lynette

May 13, 2024

·

Stayed 1 night

Great location, and great price, in docklands area. Front-office staff were polite and helpful. We had a good-sized room with a balcony, and kitchenette. Only thing wrong was that the electricity key-card switch was temperamental and you often had to fiddle with it so that you could switch the lights on - very important in the bathroom :-)

10

Lene

Jul 22, 2025

·

Stayed 6 nights

Very pleased with my stay. Close to trams to get to the city quickly (50m). Close to shopping market and super market (200m). Close to go for a walk along the habour (50m). Very forthcoming reception. Only downside is I missed a real armchair for resting in the evening. Not just a normal chair. And even if you close the shower door, you get a lot of water on the floor outside. I would happily stay here again

10

Thomas

Oct 31, 2025

·

Stayed 9 nights

Yes, wonderful room with spectacular view!

4

Stephanie

Oct 21, 2024

·

Stayed 1 night

Not sound proof, could hear everything happening outside, couldn’t close the curtains to eliminate lights coming through, terrible bed and pillows

8

Peter

Jan 25, 2026

·

Stayed 6 nights

Clean, spacious room with good amenities and close to transport links

10

Teena

Oct 28, 2025

·

Stayed 3 nights

Amazing views from my bedroom. Quiet, great location. Friendly staff. Great local dining options

8

Tania

Jun 20, 2025

·

Stayed 3 nights

I stayed in a studio room which is nice and clean. The problem is, these rooms are adjoining to other rooms. If you have noisy neighbors like I did, its best not to book these rooms.

10

Christine

Oct 26, 2025

·

Stayed 4 nights

Good location right next to tram line that gets you anywhere in Melbourne. Rooms were spacious and had all of our needs. We chose this hotel specifically because they have washer and dryer in the room as we are on a 15 day trip. Highly recommend!

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Service

Service is frequently praised as friendly and helpful with smooth, efficient check-in and support for special requests. A minority mention brusque interactions or slow follow-through on requests.

Related guest reviews

10

Emily

Sep 17, 2025

·

Stayed 2 nights

Service was excellent! Eve was awesome upon check in she walked me through the tram system and gave great recommendations. Rooms were super modern and clean. I had a balcony with the view of the water from my room - was awesome sitting out there at night with tea and morning with coffee. I like the Docklands area definitely my vibe tucked away from downtown but a 5-10 minute tram ride to everything. I’m planning another trip to Melbourne in upcoming months (too many cool aspects of this city to be explored). I will only be staying at this hotel when I return as it was perfect: Location, cost, great waterfront restaurants, staff, and view. Honestly, would recommend this hotel to anyone staying in the city if you like a more low-key peaceful feel.

8

Joshua

Feb 6, 2023

·

Stayed 3 nights

The size of the 1 bedroom apartment felt spacious for our needs. Upon arrival, we found no teabags provided, so we asked reception, and they quickly provided us with as much tea as we would need for our stay. They also provided two umbrellas. Our swipe cards kept expiring after each day, which was a little annoying when it continued happening despite supposedly having it fixed. However, the front reception staff were really helpful and apologetic each time. We did request some more pillows (they were quite soft, which many might like, but we prefer thicker pillows). When we rang down to reception, they told us housekeeping had left for the day and it would be delivered the next morning when they returned, which was a little irritating as we needed it that night. Then, they did not get delivered the next day. We spoke to the same night receptionist and she then organised the delivery of 2 additional pillows within about 10 mins, which was great, but we were unsure why this didn’t happen the previous night. As for the facilities and general condition of the apartment, it was very sufficient for our needs, the fridge helpful to hold fruit and milk for each morning’s breakfast. The area surrounding around lacked atmosphere, but the hotel was well situated being only a few minutes walk to the promenade. There is a decent sized roof area which we would have used to catch up with friends and family if the weather wasn’t so cold and windy. Overall, a good stay.

10

Kirsty

Aug 19, 2024

·

Stayed 1 night

Friendly staff on arrival and checkout, great location and parking just across the road

6

Phoebe

Jul 13, 2025

·

Stayed 1 night

Room was fine, fingerprints on glass etc but generally clean. Was told we would have to pay $55 for sheets for the sofa bed even though the room was booked for the correct amount of people. Too many trips to reception to sort. Took 3 messages to the property to only be told there was no parking available. Also lacking in room amenities like milk, tissue etc. Reception staff, but mostly the man, lacking in customer service skills, quite rude.

6

Chloe Louise

Dec 5, 2023

·

Stayed 5 nights

We didn’t appreciate how room service came at 5pm every afternoon when we were having down time or getting ready to go out. We had to request room service for the morning and when they did, they didn’t change the sheets to clean ones. We also wish we had a better viewing room and wish we had a balcony to go onto. Other than that it was a nice stay.

10

Gilbert

Nov 15, 2025

·

Stayed 1 night

Excellent staff both at pre-check in, check in, and check out. Great quiet room with everything you could need.

10

Emily

Oct 26, 2025

·

Stayed 1 night

I would say the reception staff member seemed to be in a bit of a rush, so that was a little off putting. Didn’t feel that welcome when being served by her.

10

Alexander

Feb 1, 2025

·

Stayed 3 nights

Pleasant Stay at the Quest. The friendly staff made early check in possible for us . Thanks!

10

Marieetta

Sep 1, 2025

·

Stayed 1 night

Our second stay here. Lovely clean, modern Hotel. Comfortable bed. Lovely view. Friendly, helpful staff Bottle shop, small supermarket and lots of lovely restaurants close by. Short walk to tram stop. Easy affordable parking. 10 out of 10 Quest NewQuay, Melbourne Thank you

10

Lynley

Oct 5, 2024

·

Stayed 1 night

We really appreciated being able to leave our bags there for the day.

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Location

Widely praised Docklands location: steps to free trams, Marvel Stadium, waterfront dining, and supermarkets, with easy access to the CBD and Southern Cross. Generally safe and quiet, though a few felt the immediate area lacks atmosphere or can be noisy.

Related guest reviews

10

Roshni

Jul 31, 2025

·

Stayed 2 nights

Beautiful property. Well located. Easy to get to the CBD as well as explore the businesses in theharbor area.

10

Maxine

May 28, 2023

·

Stayed 1 night

We like the location, close to tram stop and an easy walk to cafes and restaurants

10

FIONA

Jan 27, 2026

·

Stayed 4 nights

Excellent quiet clean location

10

Lisa

Aug 25, 2025

·

Stayed 1 night

Quest NewQuay is ideally located in the Docklands within easy walking distance of Marvel Stadium and Southern Cross Station. Our studio apartment was very comfortable and provided everything we needed. Easy, secure parking next door and very helpful, friendly staff. We will definitely stay here again.

10

Jennifer

Jul 19, 2025

·

Stayed 1 night

Handy to marvel stadium. Close to free tram to town shopping. Close to station.

10

Felix

Oct 15, 2025

·

Stayed 3 nights

Super Lage in den Docklands. Günstigere Parkplätze sind auch im Umfeld zu finden. Das Hotel ist in einem sehr guten Zustand, der Balkon auf hohen Etagen ein Traum. Wir haben uns sehr wohl gefühlt. Mit der Tram kann man in dem Bereich sogar kostenlos fahren.

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10

Kenny

Jun 1, 2025

·

Stayed 2 nights

Cleanliness amazing. Staff very friendly. Good location.

10

Duncan

Mar 22, 2025

·

Stayed 3 nights

Great location with easy access to the city helpful and professional staff

10

Quinten

Jul 22, 2024

·

Stayed 1 night

Great location & quiet overnight, walkable to everything & tram not even a block away.

10

Damian

Jul 12, 2025

·

Stayed 4 nights

We had a really comfortable and enjoyable stay in Docklands. The accommodation was clean, well-appointed, and perfect for a relaxing break. It’s a great location for families and close enough to the city, but away from the hustle and bustle of the CBD. Getting around was super easy with a tram stop just outside, making it quick and convenient to get anywhere in Melbourne. We loved being able to explore the city during the day and come back to a peaceful spot in the evenings. Highly recommended for anyone looking for a more laid-back alternative to staying right in the city centre. Would definitely stay here again!

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Dining

Not enough information in reviews.

Related guest reviews

6

Donz

Apr 13, 2025

·

Stayed 1 night

No food

8

Travis

Mar 5, 2023

·

Stayed 1 night

I stayed at Quest NewQuay for one night during a business trip and found it very convenient. Having a bad experience at another hotel in a different part of Melbourne, this place was more to my liking. There were ample eateries, a grocery across the street, and, more importantly (since I was traveling for business), a laundry room that actually worked. My only critique was the rooms are a bit small and based on the pictures, I thought there was a washer and dryer inside the room (it's not). Also, there is no coffee bar on-site and no creamer in the rooms to make my own coffee to my liking but other than that; it was a pleasing experience.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $147
8 $93	9 $94	10 $111	11	12 $99	13 $111	14
15 $92	16 $93	17 $102	18 $99	19 $99	20 $144	21 $159
22 $89	23 $89	24 $100	25 $100	26 $153	27 $392	28 $336
29 $83	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $291	5 $140
6 $89	7 $89	8 $91	9 $91	10 $91	11 $250	12 $157
13 $87	14 $87	15 $87	16 $87	17 $87	18 $93	19 $104
20 $87	21 $87	22 $87	23 $87	24 $102	25 $119	26 $162
27 $140	28 $127	29 $130	30 $130	31

Quest NewQuay

Prices for Quest NewQuay

Monthly average prices

About this property

Location

Room options

One Bedroom Executive Apartment

Studio Executive

Two Bedroom Apartment

One Bedroom Apartment

Studio

Two Bedroom Executive Apartment

Guest reviews of Quest NewQuay

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quest NewQuay

Considering this hotel for your Melbourne trip?

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