Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 20 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing details and arrangements should be confirmed directly with the property.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility should be confirmed with the property directly.

What is the location of the property in relation to key landmarks?

The property is located on a lake, within a 15-minute walk of Wells Gray Information Center and North Thompson River Provincial Park. It is approximately 0.8 miles from Wells Gray Adventures and 1 mile from Spahat Falls.

What are the policies for guests staying with children?

Children are allowed to stay at the property. The minimum age for children to stay for free is not specified.

Hotel Civilia Lakeside by Civilia Golf Retreat

What guests think

At Hotel Civilia Lakeside by Civilia Golf Retreat, travellers highlight renovated, comfortable rooms and a scenic lakeside setting, but report inconsistent cleanliness, ongoing construction limiting beach access, and uneven maintenance such as noisy or faulty air conditioning.

Guests often praise friendly, accommodating staff, though some experienced unstaffed or delayed check‑ins and difficulty reaching the front desk. Breakfast is included but served at a golf course a short drive away, with feedback ranging from filling to poor and timing that can be inconvenient. Rooms are generally spacious with comfortable beds and kitchenettes, but equipment and power outlets can be limited, upstairs noise is occasionally audible, and Wi‑Fi can be spotty. Expect a value stop with lake views, improving renovations, and variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lakeside lawns and paths provide pleasant outdoor space, but direct beach access is repeatedly closed or under construction. On-site laundry exists but is worn, and overall property upkeep varies by area.

Related guest reviews

10

brooke

Jul 19, 2025

·

Stayed 1 night

The renovated rooms look great! Super handy to have a microwave and laundromat available for use!

6

Nirmit

Jun 26, 2023

·

Stayed 1 night

Staff and service is excellent. Room is spacious and clean. Property condition is ok. Needs maintenance. Especially private lake access.

10

Kolin

Jul 7, 2023

·

Stayed 1 night

Very impressed with the rooms! Clean and cozy. Nice access to Dutch lake for a swim.

8

Debby

Sep 17, 2024

·

Stayed 1 night

There is a lot of debris around the front of the property but the backyard is beautiful. The area leading to the lake is under construction as noted, but that does not mean it needs to be dirty with garbage. The paths leading to the woods in the front also has a lot of debris. The room itself was ok, but certainly not new or super clean. This place is just ok for the money.

10

Bobbi

May 3, 2025

·

Stayed 2 nights

Rooms were comfy and clean. Sliding door that opened right out to a large grass area over looking the lake. Check in was quick and easy and parking right outside our room door. Would book here again if travelling through.

10

Sean

Jan 26, 2025

·

Stayed 2 nights

Helpful staff, laundry equipment is run down. One dryer doesnt heat, the other sounds like a bowling ball rolling around in there

10

Debbie

Jul 2, 2024

·

Stayed 1 night

Driving up to the property was underwhelming but the beautiful lawns behind the motel made up for it and a nice walk down the pathway to the water was such a great way to stretch our legs after a long drive. The lily pads were in bloom and what a beautiful site. Room was clean and just renovated and we loved having morning coffee on the deck. All in all a great stay!

4

Hilda

Jul 20, 2025

·

Stayed 2 nights

I have pictures of faulty wiring , fixed with duck tape and Tupperware containers. Not as Advertised close to beach . We were told its closed due to "construction" I went down anyways, it looks like it has not been worked on for Years. Outdoor furniture just rotting on the beach. front desk clerk very unhelpful. very sarcastic tone when we asked about the town and the sites. went to the bathroom blood under sink ,hair and dust of many ,many days on heaters behind door, So gross i have photos if your interested, H. fraser we have photos if your intrested

10

Dean

Aug 27, 2024

·

Stayed 1 night

Well proportioned room with convenient layout. Grounds behind the property are very picturesque.

6

Mehdi

Sep 7, 2024

·

Stayed 2 nights

There is no access to the beach because of construction despite what they advertised

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many rooms are described as clean, but several guests reported dirty floors or linens, odors, cobwebs, and missed housekeeping. Maintenance grime in some bathrooms and fixtures is also noted.

Related guest reviews

10

Tamie

Aug 23, 2024

·

Stayed 1 night

Beautiful and clean, staff were fantastic and helpful. Beds were comfortable. Lovely sitting area outside and the lake!

10

Bobbi

May 3, 2025

·

Stayed 2 nights

Rooms were comfy and clean. Sliding door that opened right out to a large grass area over looking the lake. Check in was quick and easy and parking right outside our room door. Would book here again if travelling through.

4

Mathias

Feb 2, 2024

·

Stayed 1 night

Don’t know if they forgot I came because my room wasn’t clean. The bed was no done, trash in the trash can, empty bottle on the table and dirty towels in the bathtub. The room itself was good. There is not much to do in Clearwater city in winter but the national park is amazing.

10

Chelsea

Oct 27, 2025

·

Stayed 1 night

Room was clean and comfortable. The breakfast was delicious and had options. Staff were very friendly and kind.

6

J

Dec 8, 2023

·

Stayed 1 night

I knew it would be a motel, but the welcome email and the photos give it more justice than reality. My room was not clean (the toilet was not cleaned), and the kitchen-type items were in disarray. I think they were about 80% through the reno, and stopped. They are almost there - and if it were clean - honestly, it would be a great spot. Comfortable enough bed.

4

Brady

Mar 19, 2024

·

Stayed 1 night

Cobwebs throughout the room

4

Signe

Mar 14, 2024

·

Stayed 1 night

Positives: The king size bed was SO comfy and I enjoyed the peace and quiet the property provided for my dog and I. Cons: Dirtiest place I have ever stayed in. Slept on top of the bed as the sheets were covered in hair and stains (good things I brought a blanket)! Not even soap provided for washing hands. The property has so much potential. Just has people who don't really care about it which is too bad. Quite comical, nonetheless.

4

Nicola

Sep 25, 2025

·

Stayed 1 night

The condition and cleanliness of our room were disappointing. There were toenail clippings in the bedside table and the sofa was stained. The fixtures in the bathroom were loose and in poor condition. Ok for a one night stopover, but wouldn’t have been happy staying longer. We were away early so didn’t travel to the golf course for breakfast.

6

Crystal

May 19, 2023

·

Stayed 1 night

The towels were stained and the floor was filthy. It made our feet black so we had to wear socks. Otherwise it was an adequate room for our one night stay.

4

Aparna

Sep 17, 2025

·

Stayed 2 nights

Staff was friendly. Property is in poor condition. Bathroom smelled of mildew, floor was dirty, whole place in run down condition. Pictures do not represent the actual state of the property.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are newly renovated, spacious, and offer comfortable beds with lake views. However, recurring issues include noisy or broken A/C, limited or awkward power outlets, occasional noise from upstairs or the highway, and spotty Wi‑Fi.

Related guest reviews

8

Eva

Jul 25, 2024

·

Stayed 2 nights

Older hotel that has been renovated. Clean, with a small kitchenette. My only complaint was that there was no wifi at all first day, the staff worked hard to fix it and it was up again on the second night but with limited signal strength. Good enough for browsing but not for loading photos. Good value for the money unless wifi is a deal breaker.

4

Jordan

Jun 18, 2025

·

Stayed 1 night

Air conditioner didn't work, and buzzed loudly when turned on. Had to broil in the dirty room, and got no sleep. Won't be back, ever.

6

Kevin

Apr 26, 2024

·

Stayed 1 night

One of the most comfortable beds I’ve ever slept in. However there was no plug ins anywhere near a mirror for shaving of hair appliances and the toilet wouldn’t stop running when you flushed it.

10

Cinzia

Apr 26, 2025

·

Stayed 1 night

Love the location at lakeside. The views were somewhat spoilt by the construction site between the lake and the hotel, but still a nice location. The family room was excellent, it has everything you need. Some of the furniture's are a bit dated and tired, but it was cosy and clean.

6

Amanda

Jun 25, 2023

·

Stayed 1 night

We stayed at the property for one night on our travels. The room was decent for what it was, and great for our pups. BUT, the floors are not sound proof - we had people above us show up late and all you heard was banging from their chairs etc from 11pm to 130 am ; we had the worst sleep ever. Because of this, we would not stay again especially on the main floor.

10

SHYAM SUNDER REDDY

Jul 9, 2025

·

Stayed 1 night

Property is renovated and looks great.

10

Taylor

May 15, 2024

·

Stayed 1 night

This was a nicely renovated room. Nice kitchenette, nice bathroom, nice bedroom with very comfortable bed. One of my best hotel stays in a long while at a price below the value

8

Sarah

Jun 4, 2024

·

Stayed 1 night

Short overnight trip. Room was great 201 top floor corner. Views of mountain and lake were great. Nice to have a ourdoor patio space. Though trucks on highemway are noisy. Room was nicely updated decor was nice, tv was big and beds super comfortable. Ac unit blew some big chunks of dust on me but it is early in the season for its use. Coffee cups were very small but i like my coffee strong anyway. I also kept kicking the wooden bed frame as it sticks out. But i would definitely stay there again.

8

Gary

Jul 16, 2025

·

Stayed 2 nights

While rooms are updated. The AC unit in our room was very loud. especially when turning on/off.

6

FRED

Jun 13, 2023

·

Stayed 1 night

Wifi hardly working

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and accommodating, with staff often going out of their way to help. Some guests, however, encountered unstaffed or delayed check‑ins and difficulty reaching the front desk.

Related guest reviews

8

John

Oct 23, 2024

·

Stayed 1 night

We have used Hotel Civilia on several occasions spanning many yrs (under earlier management as well). It has improved its cleanliness and provides comfortable rooms that are also pet-friendly. The people serving at the front desk have been very helpful and went out of their way to help us resolve a mechanical problem we had with our vehicle, finding the right person to best resolve the problem. Its a very convenient and quiet location.

10

Kirsti

Jul 2, 2025

·

Stayed 2 nights

The girl at the front desk was the best part! So friendly and personable!

8

Xin

Oct 14, 2025

·

Stayed 2 nights

A little disappointed in the beginning as Staff were not there for checking in when we arrived at almost 4pm, had to wait for 10-15 min and the door was closed, it was cold outside. Location is good, close to many falls and city centre. Room is clean. Staff are friendly. Breakfast has apple, coffe, muffin and yoghurt. Pretty good price compared with other hotels nearby.

10

Chelsea

Oct 27, 2025

·

Stayed 1 night

Room was clean and comfortable. The breakfast was delicious and had options. Staff were very friendly and kind.

8

ILA

Jun 19, 2024

·

Stayed 1 night

Very good customer service. Bhavana was very courteous and helpful. Would recommend this hotel to friends and family. Enjoyed our stay.

2

Brooke

Aug 9, 2025

·

Stayed 1 night

This could be a wonderful accommodation to stay at with proper upkeep in terms of cleanliness and replacing broken appliances and furniture. Unfortunately was unable to reach the front desk at time of concerns and time of check out, as a sign was posted in the lobby that no staff were available to check out guests.

4

Deborah ann chamberlain

Jan 21, 2026

·

Stayed 1 night

What was good…the water pressure, the bed linens. The bed although new was very firm not really their fault. Towels were very tough. Only two coffee cups one barely big enough for a whole cup of coffee. No sugar packets. Very noisy guests upstairs. Stomped and danced like they were doing a war dance. Tried to complain but no response from office. Only voice mail available which did no good.

4

Garry

Aug 15, 2024

·

Stayed 1 night

Didn’t care for the place, staff quite unfriendly, over priced. Certainly wouldn’t go back

10

Angelica

Jun 29, 2025

·

Stayed 1 night

Great to stay at our home away from home again. Great staff very conscientious v

10

Wai

Jul 16, 2023

·

Stayed 1 night

Rupinder was very hospitable and always helped and answered our questions promptly. I will definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Scenic lakeside location with easy highway access and proximity to Wells Gray attractions. Some reviewers noted highway noise and construction that can affect views or direct access to the water.

Related guest reviews

8

John

Oct 23, 2024

·

Stayed 1 night

We have used Hotel Civilia on several occasions spanning many yrs (under earlier management as well). It has improved its cleanliness and provides comfortable rooms that are also pet-friendly. The people serving at the front desk have been very helpful and went out of their way to help us resolve a mechanical problem we had with our vehicle, finding the right person to best resolve the problem. Its a very convenient and quiet location.

10

Muni

Aug 25, 2024

·

Stayed 1 night

Clean, friendly staff, dog friendly and great view of the lake. Cooking facilities, microwave and fridge. Great place for family. Will definitely go back

10

Cinzia

Apr 26, 2025

·

Stayed 1 night

Love the location at lakeside. The views were somewhat spoilt by the construction site between the lake and the hotel, but still a nice location. The family room was excellent, it has everything you need. Some of the furniture's are a bit dated and tired, but it was cosy and clean.

8

Florent

Aug 14, 2024

·

Stayed 1 night

Clean and comfortable. Proximity with the river is very nice, but there was a decrepit lot next to the motel, which was not so nice. The highway was close but could not be heard from the room.

10

Bobbi

May 3, 2025

·

Stayed 2 nights

Rooms were comfy and clean. Sliding door that opened right out to a large grass area over looking the lake. Check in was quick and easy and parking right outside our room door. Would book here again if travelling through.

8

Xin

Oct 14, 2025

·

Stayed 2 nights

A little disappointed in the beginning as Staff were not there for checking in when we arrived at almost 4pm, had to wait for 10-15 min and the door was closed, it was cold outside. Location is good, close to many falls and city centre. Room is clean. Staff are friendly. Breakfast has apple, coffe, muffin and yoghurt. Pretty good price compared with other hotels nearby.

10

Debbie

Jul 2, 2024

·

Stayed 1 night

Driving up to the property was underwhelming but the beautiful lawns behind the motel made up for it and a nice walk down the pathway to the water was such a great way to stretch our legs after a long drive. The lily pads were in bloom and what a beautiful site. Room was clean and just renovated and we loved having morning coffee on the deck. All in all a great stay!

8

Caroline

Oct 5, 2024

·

Stayed 1 night

A nice trail down to the lake was great, as well as the front lawn overlooking the lake. Easy to get to, but since it is right off the highway, the traffic is very noticeable. The staff was helpful, the room was clean but worn. For the price, hard to beat but would really like a new shower curtain!

10

Hahle

Apr 11, 2023

·

Stayed 1 night

Space was clean and quiet. Easy to find off the highway. Close to Wells Gray entrance for outdoor adventures!

10

DUDLEY

Jun 19, 2024

·

Stayed 1 night

Great location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included but served at a golf course a 7–10 minute drive away, which many found inconvenient. Food quality and timing are inconsistent, ranging from filling to basic or poor, with occasional late start times.

Related guest reviews

8

Brian

Oct 9, 2025

·

Stayed 1 night

We've stayed at this property numerous times over the past five years and it always been great. This time however I'd say it was good. This time we were on the main level and the room was just not as spacious or conveniently layout as the rooms we've had on the 2nd floor. AND the included breakfast was not available until 8:30am....we're on the road by 8:00am at the latest so that felt not okay. Breakfast has always been available by 7am or even earlier at every other hotel so thumbs down for that. If had not had the long positive history I likely would not recommend it but will write this one off as just a one off.

6

Larry

Aug 12, 2025

·

Stayed 1 night

Found out that the complimentary breakfast was 8 kms south of the hotel. One man trying to cook and serve the food food by himself. NOT GOOD !!! 110 plug in bathroom did not work. All said and done it was not a great experience.

6

Karen

Aug 17, 2025

·

Stayed 3 nights

Our 1 bedroom room with a kitchenette was fine. The hotel is close to the amenities in Clearwater. The staff were very pleasant and accommodating. The included breakfast had dry and chewy scrambled eggs, dry and chewy toast that wasn't buttered or cut in half. The bacon, sausage, yogurt and fruit was fine. There is no lake access directly in front of the property as it appears to be in the aerial shot on the website. A public beach access can be walked to along a busy street that takes about 8 minutes.

8

Kwok-Man

Aug 16, 2025

·

Stayed 1 night

It is right beside Dutch Lake. Beautiful location. Your stay includes breakfast. However you have to drive 7 minutes to the club house of a golf course in order to have your breakfast. The food was below average. I did not enjoy it. Also, the place was not well maintained.

6

Emma

Aug 18, 2025

·

Stayed 2 nights

Main negative is false advertising. The dining facility is not on site but a 10 min drive down the highway. After that, the property is reasonably priced for what you get. Our room had clean bedding, comfy beds, hot water, great coffee and a powerful shower. It has lovely seating area outside, which backs onto a stunning lake. Unfortunately there was a hole in the wall, furniture was chipped, bathroom towel rail dented and coming off the wall. The restaurant at the golf club only serves set breakfasts (eggs, sausages, potatoes, bacon, fruit and yoghurt).

8

Jaye

Aug 4, 2025

·

Stayed 1 night

Loved the little like to sit at in the evening. Break fast was supposed to be included, no information was offere

8

Martin

Sep 25, 2025

·

Stayed 2 nights

Renovation has been well done Hot water availability is limited Curries in golf course restaurant we’re good but breakfast meats were poor quality

8

Justin

Sep 16, 2025

·

Stayed 3 nights

Staff were nice and polite. Room was clean. Breakfast was hosted 8 min away at the golf course. Very hospitable; very filling breakfast. Nice trail to the lake , alittle better signaged but very nice to drink coffee at sunrise Stayed for three days and would do it again

8

Maria

Jul 18, 2025

·

Stayed 1 night

Unable to have breakfast. No info givem as to the time breakfast is served.

10

Heather

Jul 12, 2025

·

Stayed 1 night

An ice bucket would better than flowery scented garbage bag. The free breakfast was a ways away, okay, not the best. The coffee maker in the room was a disaster, and the tv..we never did get it to work..Nice job on the Renos,

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $104	10 $112
11 $112	12 $112	13 $112	14 $112	15 $112	16 $112	17 $112
18 $112	19 $112	20 $112	21 $101	22 $101	23 $101	24 $101
25 $101	26 $101	27 $101	28 $101	29 $101	30 $101	31 $101

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $96	3 $96	4 $96	5 $96	6 $96	7 $96
8 $96	9 $96	10 $96	11 $96	12 $96	13 $96	14 $95
15 $95	16 $95	17 $95	18 $96	19 $95	20 $96	21 $96
22 $95	23 $95	24 $95	25 $96	26 $96	27 $95	28 $95
29 $95	30 $96

Hotel Civilia Lakeside by Civilia Golf Retreat

About this property

Location

Room options

Family Room, 2 Bedrooms, Mountain View

Deluxe Room, 1 Queen Bed, Kitchenette, Mountain View

Standard Room, 2 Double Beds, Garden View

Signature Room, 1 Queen Bed, Kitchenette, Mountain View

Premium Double Room, 2 Double Beds, Mountain View

Premium Room, 1 King Bed, Mobility Accessible, Partial Lake View

Signature Double Room, 2 Double Beds, Kitchenette, Mountain View

Signature Room, 1 King Bed, Mountain View

Economy Double Room, Kitchenette, Partial Lake View

Family Room, 2 Bedrooms, Kitchenette, Mountain View

Premium Double Room, 2 Double Beds, Kitchen, Mountain View

Guest reviews of Hotel Civilia Lakeside by Civilia Golf Retreat

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Civilia Lakeside by Civilia Golf Retreat

Prices for upcoming dates