Hilton Cancun, an All-Inclusive Resort
416 $US
/nuit
Moyenne pour septembre
Prix pour Hilton Cancun, an All-Inclusive Resort
Sélectionnez les dates pour voir les prix et les disponibilités
416 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Hilton Cancun, an All-Inclusive Resort, les prix par nuit s'élèvent en moyenne à 341 $US pendant le mois le moins cher (octobre) et à 537 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 420 $US |
| février | 537 $US |
| mars | 495 $US |
| avril | 468 $US |
| mai | 392 $US |
| juin | 396 $US |
| juillet | 395 $US |
| août | 360 $US |
| septembre | 416 $US |
| octobre | 341 $US |
| novembre | 456 $US |
| décembre | 455 $US |
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sept. · 416 $US
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Le plus cher : février (env. 537 $US)
Le moins cher : octobre (env. 341 $US)
À propos de cet établissement
Passez une journée de rêves sur la plage privée ou bien plongez dans un monde de bien-être en profitant des 2 piscines extérieures. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Interne...
Équipements
Passez une journée de rêves sur la plage privée ou bien plongez dans un monde de bien-être en profitant des 2 piscines extérieures. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Vous profiterez de repas généreux restaurant mais l'hébergement abrite également un café. Et pour combler tous vos petits creux, cet hébergement propose également un service d'étage 24 h/24. Étant donné que l'hébergement propose un bar / salon et un bar en milieu de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 2 bars en bord de piscine.
Chambres
Les 714 chambres climatisées de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent un sèche-cheveux et des peignoirs. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et une cafetière ou une bouilloire. Le service d'entretien est assuré tous les jours.
Emplacement
Cancún et ses environs ne manquent pas de choses à découvrir : Hilton Cancun, an All-Inclusive Resort vous fait profiter d'un séjour près de l'océan et se trouve à moins de 15 minutes en voiture de Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et Parc à thème Xoximilco. Cet hébergement tout inclus se trouve à 10,7 km de Club de golf Moon Palace et à 22,7 km de Playa Delfines.
À proximité
Parc national marin d'Arrecife de Puerto Morelos(0.1 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.1 miles)
Grand Outlet Riviera Maya(4.8 miles)
Parc à thème Xoximilco(5.3 miles)
Club de golf d’El Tinto(5.7 miles)
Club de golf Moon Palace(6.7 miles)
Plage Coral(10.1 miles)
Riviera Cancun Golf Resort(11 miles)
Spa de la Jungle(11.1 miles)
Monument Ruta de los Cenotes(11.1 miles)
Jardin botanique Dr. Alfredo Barrera Marín(11.3 miles)
Paroisse du Christ ressuscité(11.4 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(11.7 miles)
Place de Puerto Morelos(12 miles)
Église catholique San Jose(12 miles)
Aéroport international de Cancún (CUN)(9.5 miles)
Aéroport international Cozumel (CZM)(50.5 miles)
Ascenseur
Centre d'affaires
Service de voiturier
Coffre-fort
Salles de réunion
Plage privée
Emplacement
Highway 307, Cancún, Quintana Roo, Mexique
Parc national marin d'Arrecife de Puerto Morelos (0.1 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.1 miles)
Grand Outlet Riviera Maya (4.8 miles)
Parc à thème Xoximilco (5.3 miles)
Club de golf d’El Tinto (5.7 miles)
Club de golf Moon Palace (6.7 miles)
Options de chambre
6
Suite, 1 très grand lit, en front de mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
830 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Suite Familiale, 2 chambres
Détails de la chambre
1 Très Grand Lit Double
Couchages 6
860 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Ocean View One King Bed Guestroom
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
430 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre, chambres communicantes, vue océan (1 King Or 2 Queens)
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 6
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre, 2 grands lits, en front de mer (Swim-Up)
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
430 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Piscine privée
6
Suite Présidentielle, 2 chambres
Détails de la chambre
1 Très Grand Lit Double
et 2 Grands Lits Doubles
Couchages 6
2100 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Room, 1 King Bed (Swim Up Pool View)
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
430 ft²
Balcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Piscine privée
7
High Floor Ocean View Two Queen Beds Guestroom
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
430 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Ocean View Two Queen Beds Guestroom
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
430 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Sunset View Two Queen Beds Guestroom
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
430 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Suite, 1 très grand lit, vue océan (Parlor)
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
1640 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
One King Bed Guestroom Mobility Accessible
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
430 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Suite, 2 grands lits
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
830 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Chambre, chambres communicantes (Sunset View, 1 King Or 2 Queens)
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 6
430 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
High Floor Ocean View One King Bed Guestroom
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
430 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Sunset View One King Bed Guestroom
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
430 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Suite, 1 chambre, en front de mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
830 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Ocean Front Corner One King Bed Guestroom
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Ocean Front Corner Two Queen Beds Guestroom
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Suite Deluxe, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
860 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
Avis des voyageurs sur Hilton Cancun, an All-Inclusive Resort
8.3
Très bien
Basé sur 3 123 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Hilton Cancun, un complexe tout compris, les voyageurs apprécient le personnel accueillant, les chambres modernes et spacieuses, ainsi que les piscines et les activités adaptées aux familles. Ils soulignent également le cadre isolé, une petite plage touchée par les algues avec une eau trouble, et une vie nocturne qui s'estompe rapidement.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Hilton Cancun, un complexe tout compris, les voyageurs apprécient le personnel accueillant, les chambres modernes et spacieuses, ainsi que les piscines et les activités adaptées aux familles. Ils soulignent également le cadre isolé, une petite plage touchée par les algues avec une eau trouble, et une vie nocturne qui s'estompe rapidement.
La nourriture et les boissons sont généralement appréciées, bien que plusieurs clients aient trouvé la qualité des restaurants inégale et aient souligné la nécessité de réserver à l'avance pour les restaurants spécialisés. La propreté est globalement satisfaisante, mais des commentaires récurrents mentionnent l'entretien des carreaux de la piscine, des piscines parfois froides ou bondées, et un service à la réception lent ou irrégulier à l'arrivée. L'établissement est proche de l'aéroport mais éloigné des attractions, l'accès à Uber est restreint et les taxis de l'hôtel sont considérés comme chers. Attendez-vous à un séjour propre et confortable, axé sur la famille, avec de meilleures piscines que plage.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines (dont un espace ludique pour enfants), des animations quotidiennes et des espaces distincts pour les familles/adultes en font un lieu très adapté aux familles ; les bars et le café sur place sont appréciés. La vie nocturne est limitée, les piscines peuvent être bondées, des problèmes récurrents de carreaux sont signalés, et la plage est petite et souvent touchée par les algues.
Avis de voyageur à ce sujet
10
Paloma
11 oct. 2025
·
A séjourné 3 nuits
Las instalaciones del hotel muy bien! Amplias y limpias, solo la alberca le hace falta mantenimiento y ojalá tuviera caldera
Las instalaciones del hotel muy bien! Amplias y limpias, solo la alberca le hace falta mantenimiento y ojalá tuviera caldera
8
Nathan Edward
28 avr. 2025
·
A séjourné 7 nuits
Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.
Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.
6
Ernesto
28 mai 2025
·
A séjourné 3 nuits
Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days
Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days
10
Corrie
24 août 2025
·
A séjourné 5 nuits
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
6
Jonathan
4 août 2025
·
A séjourné 5 nuits
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
10
Destiny
13 oct. 2025
·
A séjourné 4 nuits
The pool area was beautiful and clean. The staff super welcoming and attentive. Loved the idea of two separate pools for family and adults only. I would come back again for another stay. I would also recommend to family and friends.
The pool area was beautiful and clean. The staff super welcoming and attentive. Loved the idea of two separate pools for family and adults only. I would come back again for another stay. I would also recommend to family and friends.
8
Tahzeeb Zul
20 oct. 2025
·
A séjourné 5 nuits
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
8
Kayla
8 août 2025
·
A séjourné 3 nuits
Quiet resort, entertainment was decent but not the party vibe. Very family friendly with the family side. Food was hit or miss, but best food are the beach stands. Property above par cleanliness as a newer building.
Quiet resort, entertainment was decent but not the party vibe. Very family friendly with the family side. Food was hit or miss, but best food are the beach stands. Property above par cleanliness as a newer building.
8
Lizandra
11 nov. 2025
·
A séjourné 4 nuits
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
10
Isaias
6 août 2025
·
A séjourné 3 nuits
Excelente lugar para vacacionar en familia!!! Aquí les dejo una reseña más detallada por área: El Lobby: Moderno e imponente, siempre bien ambientado y con música en vivo por las noches, camareros siempre atentos ofreciendo bebidas. Las Habitaciones: En general muy buenas, la vista al mar es espectacular. Los colchones están un poco blandos para mi gusto y la TV no tenía acceso a YouTube… La Piscina: Muy bonitas pero desafortunadamente no existe un punto de sombra, la exposición al intenso sol es muy fuerte hasta las 5:00 PM, lo demás es excelente incluyendo el servicio de los camareros y el pequeño water park… Nota: Me extraña que para ser un hotel relativamente nuevo no entiendo por qué no le construyeron un bar dentro de la piscina☹️. El Kids Club: EXCELENTE!!!! A+++, Las chicas que trabajan allí son todas excelentes…. Lástima que no recuerdo sus nombres para mencionarlas a TODAS!! Restaurantes: el Buffet Velas es muy bueno y siempre cuenta con opciones para todos los gustos tanto para desayuno, almuerzo y cena… El servio al cliente es superior al promedio y me sorprendió que el primer día solicité Coke Zero y mi camarera muy amablemente me dijo que solo tenía Diet… Pero al otro día la misma camarera se acerco a mi con una Coke Zero en la mano y me la sirvió mientras me decía que hoy si tenían!!!! Me sorprendió esa atención a los detalles.. Es una pena no recordar su nombre!!
Excelente lugar para vacacionar en familia!!! Aquí les dejo una reseña más detallada por área: El Lobby: Moderno e imponente, siempre bien ambientado y con música en vivo por las noches, camareros siempre atentos ofreciendo bebidas. Las Habitaciones: En general muy buenas, la vista al mar es espectacular. Los colchones están un poco blandos para mi gusto y la TV no tenía acceso a YouTube… La Piscina: Muy bonitas pero desafortunadamente no existe un punto de sombra, la exposición al intenso sol es muy fuerte hasta las 5:00 PM, lo demás es excelente incluyendo el servicio de los camareros y el pequeño water park… Nota: Me extraña que para ser un hotel relativamente nuevo no entiendo por qué no le construyeron un bar dentro de la piscina☹️. El Kids Club: EXCELENTE!!!! A+++, Las chicas que trabajan allí son todas excelentes…. Lástima que no recuerdo sus nombres para mencionarlas a TODAS!! Restaurantes: el Buffet Velas es muy bueno y siempre cuenta con opciones para todos los gustos tanto para desayuno, almuerzo y cena… El servio al cliente es superior al promedio y me sorprendió que el primer día solicité Coke Zero y mi camarera muy amablemente me dijo que solo tenía Diet… Pero al otro día la misma camarera se acerco a mi con una Coke Zero en la mano y me la sirvió mientras me decía que hoy si tenían!!!! Me sorprendió esa atención a los detalles.. Es una pena no recordar su nombre!!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les espaces communs et les chambres sont fréquemment décrits comme très propres et bien entretenus. Des commentaires répétés mentionnent une eau de piscine trouble/sale et des carreaux qui se détachent, ainsi que des oublis occasionnels de ménage, comme des balcons sales ou un réapprovisionnement lent.
Avis de voyageur à ce sujet
10
Ashley
11 nov. 2025
·
A séjourné 5 nuits
Very clean rooms, food was delicious, pool area was clean and wonderful.
Very clean rooms, food was delicious, pool area was clean and wonderful.
8
Claudia Alicia
18 oct. 2025
·
A séjourné 4 nuits
Sábanas y toallas limpias a diario. Durante mi estadía, el balcón nunca se limpió.
Sábanas y toallas limpias a diario. Durante mi estadía, el balcón nunca se limpió.
6
Byoungan
26 mars 2025
·
A séjourné 6 nuits
I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.
I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.
6
Prapanna
27 juil. 2025
·
A séjourné 3 nuits
We went during weekend in July. The staff seemed lowstaffed for the amount of people that was in the resort. The service was very slow and had to wait 10-15 mins just to get drinks served even in buffet restaurant. The pool was dirty and everything was conjusted. I would go to some other resort next time.
We went during weekend in July. The staff seemed lowstaffed for the amount of people that was in the resort. The service was very slow and had to wait 10-15 mins just to get drinks served even in buffet restaurant. The pool was dirty and everything was conjusted. I would go to some other resort next time.
10
Jeanvil
23 nov. 2025
·
A séjourné 6 nuits
Friendly staff, very clean and well kept property.
Friendly staff, very clean and well kept property.
6
Jonathan
4 août 2025
·
A séjourné 5 nuits
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
8
Tahzeeb Zul
20 oct. 2025
·
A séjourné 5 nuits
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
10
Leila
16 juil. 2025
·
A séjourné 5 nuits
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
4
Gabriel
18 juin 2025
·
A séjourné 6 nuits
My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward. 1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones 2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud 3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured 4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room 5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass. 6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined
My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward. 1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones 2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud 3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured 4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room 5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass. 6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined
10
Sunnydeep Singh
5 oct. 2025
·
A séjourné 3 nuits
Clean room staff
Clean room staff
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, spacieuses et confortables, beaucoup offrant une belle vue. Des particularités de conception, comme des salles de bains avec des parois en verre réduisant l'intimité, des bruits occasionnels provenant des chambres communicantes, et des problèmes d'entretien sporadiques (fuites de climatisation ou de douche) sont mentionnés.
Avis de voyageur à ce sujet
8
Ryan
24 juil. 2025
·
A séjourné 4 nuits
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
10
Robyn
3 août 2025
·
A séjourné 5 nuits
Beautiful room with balcony- very clean and nice decor. Beautiful lobby. Lovely pool.
Beautiful room with balcony- very clean and nice decor. Beautiful lobby. Lovely pool.
8
Marco
21 mars 2025
·
A séjourné 4 nuits
Hotel nuevo, limpio y moderno. buen servicio del personal del hotel, buena comida y restaurantes. Negativos, todo es Tablaroca y se escucha lo que sucede en pasillos y otras habitaciones. Falta de espacios para colocar equipaje y ropa
Hotel nuevo, limpio y moderno. buen servicio del personal del hotel, buena comida y restaurantes. Negativos, todo es Tablaroca y se escucha lo que sucede en pasillos y otras habitaciones. Falta de espacios para colocar equipaje y ropa
8
Enid Virginia
10 juil. 2025
·
A séjourné 6 nuits
Hotel needs updating.. Roons have no dressers or garbage cans. Small garbage can in bathrooms. Showers leak because there are no lifts so water runs out to toilet. Rooms are beautifully decorated and spacious. All restaurants and lobby areas have solitary bathrooms so guests have to wait to use, Guard rails should be installed on exterior steps ( not safe for children or people with handicaps).
Hotel needs updating.. Roons have no dressers or garbage cans. Small garbage can in bathrooms. Showers leak because there are no lifts so water runs out to toilet. Rooms are beautifully decorated and spacious. All restaurants and lobby areas have solitary bathrooms so guests have to wait to use, Guard rails should be installed on exterior steps ( not safe for children or people with handicaps).
6
Sarah
1 mars 2025
·
A séjourné 3 nuits
The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though
The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though
10
Laura
10 juin 2025
·
A séjourné 5 nuits
Great stay and amenities. The hotel was pristine, workers were so friendly, and food and drinks were plentiful and delicious. In our room, we didn’t love the clear glass wall separating the bedroom from bathroom sink area, and fogged glass shower and toilet doors. It wasn’t enough bathroom/dressing privacy for my family with teens.
Great stay and amenities. The hotel was pristine, workers were so friendly, and food and drinks were plentiful and delicious. In our room, we didn’t love the clear glass wall separating the bedroom from bathroom sink area, and fogged glass shower and toilet doors. It wasn’t enough bathroom/dressing privacy for my family with teens.
10
dorel
26 avr. 2025
·
A séjourné 5 nuits
We had a wonderful stay at Hilton Cancun All-Inclusive! The hotel is beautiful — very clean, modern, and comfortable. The staff were all friendly and welcoming, and made our experience even better. We stayed from Monday until Saturday morning and really enjoyed the food and buffet overall. We noticed the buffet was especially good on Friday night — definitely a highlight! During the week, the food was good, but it could be even better. Still, everything else was amazing. We would definitely love to come back and highly recommend it for anyone looking for a relaxing and enjoyable getaway!
We had a wonderful stay at Hilton Cancun All-Inclusive! The hotel is beautiful — very clean, modern, and comfortable. The staff were all friendly and welcoming, and made our experience even better. We stayed from Monday until Saturday morning and really enjoyed the food and buffet overall. We noticed the buffet was especially good on Friday night — definitely a highlight! During the week, the food was good, but it could be even better. Still, everything else was amazing. We would definitely love to come back and highly recommend it for anyone looking for a relaxing and enjoyable getaway!
8
Henry Huu
24 août 2025
·
A séjourné 5 nuits
I’d rate 5 stars but the beach water was dark color of sargassum. Almost no body in the water except me and my mom. I still enjoyed the beach by swimming far off shore. The design of bathroom is inconvenient because of see-through glasses between beds and sink area that guests feel uncomfortable to change clothes outside bathtub. Inside bathtub is wet floor after shower most people want to change clothes outside bathtub but no privacy at all. Other than those, everything else was great for me.
I’d rate 5 stars but the beach water was dark color of sargassum. Almost no body in the water except me and my mom. I still enjoyed the beach by swimming far off shore. The design of bathroom is inconvenient because of see-through glasses between beds and sink area that guests feel uncomfortable to change clothes outside bathtub. Inside bathtub is wet floor after shower most people want to change clothes outside bathtub but no privacy at all. Other than those, everything else was great for me.
10
Lakeisha
28 déc. 2025
·
A séjourné 4 nuits
The room was beautiful. Swim up pool could have been more private. The service was awesome. I didnt like I paid for a cake to be given after meal and got it while in bed sleeping. The cake was wasted so we didnt get to enjoy it. Bianca was great! She made the stay more memorable and enjoyable. I really would come back.
The room was beautiful. Swim up pool could have been more private. The service was awesome. I didnt like I paid for a cake to be given after meal and got it while in bed sleeping. The cake was wasted so we didnt get to enjoy it. Bianca was great! She made the stay more memorable and enjoyable. I really would come back.
10
Marilyn
17 nov. 2025
·
A séjourné 3 nuits
The hotel was perfect! The room exceeded my expectations. So nice and clean! All of the staff were so friendly and welcoming and helpful!! The birthday balloon set up was amazing. The food was good and they served top quality alcohol. Not the cheap stuff! The only downside was that the beach wasn’t clear waters. It was brown. So didn’t get to enjoy that.
The hotel was perfect! The room exceeded my expectations. So nice and clean! All of the staff were so friendly and welcoming and helpful!! The birthday balloon set up was amazing. The food was good and they served top quality alcohol. Not the cheap stuff! The only downside was that the beach wasn’t clear waters. It was brown. So didn’t get to enjoy that.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité, son attention et son dévouement dans tout l'établissement. Plusieurs clients signalent un enregistrement lent ou confus et un service irrégulier de la part de certaines équipes pendant les périodes de pointe.
Avis de voyageur à ce sujet
6
raymund
17 mai 2025
·
A séjourné 7 nuits
Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.
Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.
10
Kathy
28 sept. 2025
·
A séjourné 3 nuits
I love it this hotel was great the service the food 10/10. Super convenience.
I love it this hotel was great the service the food 10/10. Super convenience.
10
Aisling
5 oct. 2025
·
A séjourné 2 nuits
Went for a solo trip for my birthday and the staff made it perfect! Lots of fun surprises! Very clean, very beautiful, very peaceful Tip: Skip the room service breakfast and go to the buffet, way more options that are fresh and yummy!
Went for a solo trip for my birthday and the staff made it perfect! Lots of fun surprises! Very clean, very beautiful, very peaceful Tip: Skip the room service breakfast and go to the buffet, way more options that are fresh and yummy!
6
Raymond
25 mars 2025
·
A séjourné 3 nuits
Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.
Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.
4
Chadi
26 juil. 2025
·
A séjourné 6 nuits
The facility is great and very clean, however there was a strong smell that was constantly outside. The service at the bar directly was great, but the waiting service was not great. Even at the restaurants the waiting service was not great and very slow. Excellent resort for family oriented experience, other than that I would recommend something else. Food was good. I want to say a thank you to the following staff that made our experience good: Belkys Alejandro David Daniel Gabriel Saul Hector Enrique Paola Those people saved my experience at the resort.
The facility is great and very clean, however there was a strong smell that was constantly outside. The service at the bar directly was great, but the waiting service was not great. Even at the restaurants the waiting service was not great and very slow. Excellent resort for family oriented experience, other than that I would recommend something else. Food was good. I want to say a thank you to the following staff that made our experience good: Belkys Alejandro David Daniel Gabriel Saul Hector Enrique Paola Those people saved my experience at the resort.
10
Nelley
8 oct. 2025
·
A séjourné 4 nuits
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
8
Monica Patricia
20 août 2025
·
A séjourné 4 nuits
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
10
Derrick
13 oct. 2025
·
A séjourné 4 nuits
Great staff, location and restaurants. Plenty of seating around pools/bars
Great staff, location and restaurants. Plenty of seating around pools/bars
10
Michelle S
8 sept. 2025
·
A séjourné 3 nuits
The staff were all friendly. Did not feel like I was intruding when I approached them. The food options were good a nice variety plentiful. Was given the option to upgrade for a minimal amount and was so glad I did. My view of the sun rising each morning was indescribable as was my view of the pool and ocean. My room was clean and spacious. I celebrated an anniversary while there- imagine my surprise to receive a knock on my door only to see room service with a bottle of wine and chocolate covered strawberries for 2 compliments from the hotel!! If all Hiltons are managed like this I will look to them first for my future travel accommodations.
The staff were all friendly. Did not feel like I was intruding when I approached them. The food options were good a nice variety plentiful. Was given the option to upgrade for a minimal amount and was so glad I did. My view of the sun rising each morning was indescribable as was my view of the pool and ocean. My room was clean and spacious. I celebrated an anniversary while there- imagine my surprise to receive a knock on my door only to see room service with a bottle of wine and chocolate covered strawberries for 2 compliments from the hotel!! If all Hiltons are managed like this I will look to them first for my future travel accommodations.
8
Shalanda
6 août 2025
·
A séjourné 4 nuits
This resort was great. Beautiful property with a lot of options for food and daytime food. We stayed for a family vacation with 2 kids (8 & 10 yrs) and we would definitely stay again. It was GREAT. Only thing I did not like was check in process took forever. Waited in line for about 45 minutes just to check in (line wrapped around the corner).
This resort was great. Beautiful property with a lot of options for food and daytime food. We stayed for a family vacation with 2 kids (8 & 10 yrs) and we would definitely stay again. It was GREAT. Only thing I did not like was check in process took forever. Waited in line for about 45 minutes just to check in (line wrapped around the corner).
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre isolé, proche de l'aéroport mais éloigné de la Zone Hôtelière et des attractions ; l'établissement n'est pas accessible à pied pour les options à l'extérieur. La prise en charge par Uber est restreinte et de nombreux clients signalent que les taxis/navettes de l'hôtel sont chers.
Avis de voyageur à ce sujet
10
Meagan
5 sept. 2025
·
A séjourné 8 nuits
Really far from any tourist attractions.
Really far from any tourist attractions.
8
Darnell
27 juil. 2025
·
A séjourné 3 nuits
Transportation to and from wasn't easy.
Transportation to and from wasn't easy.
10
Corrie
24 août 2025
·
A séjourné 5 nuits
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
10
Bartyn Jr. Victor
11 avr. 2025
·
A séjourné 5 nuits
Loved this resort!! Location was a bit isolated, your booking a tour, plan on staying there the entire time. But service, food and hotel were awesome!!!
Loved this resort!! Location was a bit isolated, your booking a tour, plan on staying there the entire time. But service, food and hotel were awesome!!!
10
Syed
3 mars 2025
·
A séjourné 4 nuits
Loved the location Not too far away from the airport great view nice beach relaxing resort
Loved the location Not too far away from the airport great view nice beach relaxing resort
8
Ladell
8 août 2025
·
A séjourné 2 nuits
Loved the seclusion of property
Loved the seclusion of property
8
Shuk Ching
22 oct. 2025
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A séjourné 3 nuits
Room was clean and beautiful, staffs were nice and friendly. Foods were delicious but I wish they had more options for the food at the buffet and the specialty restaurants. The beach was very disappointing. It was small and narrow. You can’t walk to the beach without going through the stairs and the water color was like a lemonade. The hotel itself was beautiful, but too small. It was too remote and built out of no where. It’s impossible to go out of the hotel without hiring uber or taking shuttle to the shopping center.
Room was clean and beautiful, staffs were nice and friendly. Foods were delicious but I wish they had more options for the food at the buffet and the specialty restaurants. The beach was very disappointing. It was small and narrow. You can’t walk to the beach without going through the stairs and the water color was like a lemonade. The hotel itself was beautiful, but too small. It was too remote and built out of no where. It’s impossible to go out of the hotel without hiring uber or taking shuttle to the shopping center.
10
Akash
6 sept. 2025
·
A séjourné 4 nuits
NICE STAFF AND WILLING TO HELP BE AWARE THERE IS NO UBER SERVICE. YOU HAVE TO DEPEND ON THE TAXI SERVICE PROVIDED BY THE PROPERTY.
NICE STAFF AND WILLING TO HELP BE AWARE THERE IS NO UBER SERVICE. YOU HAVE TO DEPEND ON THE TAXI SERVICE PROVIDED BY THE PROPERTY.
8
Lizandra
11 nov. 2025
·
A séjourné 4 nuits
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
10
Katia
23 avr. 2025
·
A séjourné 4 nuits
The staff and customer service were excellent, and the restaurants were top-notch—our favorite was La Luce. Be sure to ask for David as your server! The views, the ocean, and the amenities were all incredible. The only downside was the transportation. Like much of Cancun, the taxi services are tightly controlled, and we were quoted $65 for a five-minute ride from the Hilton Taxi Services, which felt extremely overpriced.
The staff and customer service were excellent, and the restaurants were top-notch—our favorite was La Luce. Be sure to ask for David as your server! The views, the ocean, and the amenities were all incredible. The only downside was the transportation. Like much of Cancun, the taxi services are tightly controlled, and we were quoted $65 for a five-minute ride from the Hilton Taxi Services, which felt extremely overpriced.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les clients apprécient la variété, avec le buffet, l'italien/steakhouse et les stands de tacos/burgers au bord de la piscine souvent mis en avant ; les boissons haut de gamme sont également appréciées. La qualité est souvent jugée inégale, certains plats arrivent froids, et une réservation pour le dîner est requise et peut être difficile à obtenir.
Avis de voyageur à ce sujet
8
Jahaelle
1 août 2025
·
A séjourné 3 nuits
Beautiful property overall.The cocktails were watered down and the food was ok . I could not swim on the beach it was dirty .
Beautiful property overall.The cocktails were watered down and the food was ok . I could not swim on the beach it was dirty .
8
Ryan
24 juil. 2025
·
A séjourné 4 nuits
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
10
Kinaja
21 oct. 2025
·
A séjourné 3 nuits
28BW from NYC: I booked this resort really last minute because someone posted a TikTok video, and the food looked good—if I'm being honest. This resort is extremely beautiful, and the aesthetic of the room is stunning as well. The staff, let me tell you, whoever trained them did a superb job. Very friendly, very knowledgeable, top-tier service. Not looking for tips, just genuinely doing their jobs, and I appreciate that. But the food is exactly what you'd expect from an all-inclusive resort—nothing more, nothing less. It looked way more appealing on TikTok, but the food was just decent. The buffet was the highlight, honestly. The steakhouse had potential; they were so close, but maybe I’m a harsh critic. The Mexican restaurant... the service really made up for the food; this was their moment to shine, and they failed. Also, all of the food was cold. I hate cold food—I can't wrap my head around that, even if it’s pre-made, just toss it in the microwave or give it a quick torch. Anything! Cold, nasty food is just ridiculous. But the worst—absolutely the worst—was the sushi restaurant. Don't waste your time. The service was phenomenal, but yeah, just don't go there. Every night, we ended up at the buffet, which surprisingly had the best tomato soup I’ve ever had—literally a 10/10. I loved the buffet, and I loved the staff. But let me tell you, the bar? 1000/1000. Top-shelf liquor and they had hookah!
28BW from NYC: I booked this resort really last minute because someone posted a TikTok video, and the food looked good—if I'm being honest. This resort is extremely beautiful, and the aesthetic of the room is stunning as well. The staff, let me tell you, whoever trained them did a superb job. Very friendly, very knowledgeable, top-tier service. Not looking for tips, just genuinely doing their jobs, and I appreciate that. But the food is exactly what you'd expect from an all-inclusive resort—nothing more, nothing less. It looked way more appealing on TikTok, but the food was just decent. The buffet was the highlight, honestly. The steakhouse had potential; they were so close, but maybe I’m a harsh critic. The Mexican restaurant... the service really made up for the food; this was their moment to shine, and they failed. Also, all of the food was cold. I hate cold food—I can't wrap my head around that, even if it’s pre-made, just toss it in the microwave or give it a quick torch. Anything! Cold, nasty food is just ridiculous. But the worst—absolutely the worst—was the sushi restaurant. Don't waste your time. The service was phenomenal, but yeah, just don't go there. Every night, we ended up at the buffet, which surprisingly had the best tomato soup I’ve ever had—literally a 10/10. I loved the buffet, and I loved the staff. But let me tell you, the bar? 1000/1000. Top-shelf liquor and they had hookah!
10
cristian
30 juil. 2025
·
A séjourné 3 nuits
La habitación muy amplia y comoda, comida muy buena. Sus areas excelentes
La habitación muy amplia y comoda, comida muy buena. Sus areas excelentes
10
Vanessa
8 juin 2025
·
A séjourné 4 nuits
The staff is wonderful! We loved Abraham at the buffet for breakfast and Humberto during lunch at the tacos by the pool. The hotel was clean. Our favorite restaurants were the Italian and the steakhouse. I would definitely return back.
The staff is wonderful! We loved Abraham at the buffet for breakfast and Humberto during lunch at the tacos by the pool. The hotel was clean. Our favorite restaurants were the Italian and the steakhouse. I would definitely return back.
10
Nelley
8 oct. 2025
·
A séjourné 4 nuits
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
8
Monica Patricia
20 août 2025
·
A séjourné 4 nuits
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
10
Leila
16 juil. 2025
·
A séjourné 5 nuits
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
8
Monika
23 mars 2025
·
A séjourné 3 nuits
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
8
Lizandra
11 nov. 2025
·
A séjourné 4 nuits
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
zahraoui
17 mai 2026
·
A séjourné 3 nuits
Chambre spacieuse, bien équipée.
Chambre spacieuse, bien équipée.
10
Andrea
9 avr. 2026
·
A séjourné 4 nuits
Si
Si
10
Camila
17 janv. 2026
·
A séjourné 4 nuits
si
si
8
Pierre-Yves Yannick
15 févr. 2025
·
A séjourné 11 nuits
Globalement c est un très bon hôtel mais l’isolation phonique est très médiocre. Buffet plus restaurants de très bonne qualité.chambre spacieuse.personnel accueillant. Il fait froid dans les parties communes à cause de la climatisation .
Globalement c est un très bon hôtel mais l’isolation phonique est très médiocre. Buffet plus restaurants de très bonne qualité.chambre spacieuse.personnel accueillant. Il fait froid dans les parties communes à cause de la climatisation .
8
Audrey
13 nov. 2024
·
A séjourné 4 nuits
Très bel hébergement, par contre la plage reste à désirer, pas assez large pour y mettre des chaises et il y a des barrières pour empêcher les méduses qui gâchent la vue et on a quand même eu des brûlures. Le personnel était super, la propreté super, rien de négatif à dire sauf l’aspect plage! Si vous êtes plus du type piscine, ce sera parfait pour vous!
Très bel hébergement, par contre la plage reste à désirer, pas assez large pour y mettre des chaises et il y a des barrières pour empêcher les méduses qui gâchent la vue et on a quand même eu des brûlures. Le personnel était super, la propreté super, rien de négatif à dire sauf l’aspect plage! Si vous êtes plus du type piscine, ce sera parfait pour vous!
Politiques de l’établissement
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De 15:00 à 23:59
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Vous envisagez cet hôtel pour votre voyage à Cancún ?
Quel est le tarif moyen des chambres au Hilton Cancun, All-Inclusive Resort à Cancun ?
Au cours des 60 à 90 prochains jours, le tarif des chambres au Hilton Cancun, All-Inclusive Resort à Cancun s'élève généralement à environ 303 $US par nuit pour deux personnes, allant de 277 $US à 369 $US aux périodes de pointe.
Quel est le meilleur moment pour visiter le Hilton Cancun, All-Inclusive Resort si vous souhaitez éviter l'affluence ?
Décembre est le mois le plus fréquenté au Hilton Cancun, All-Inclusive Resort à Cancun, tandis qu'août est la période la plus calme en termes de foule et de disponibilité. La demande devrait diminuer fortement après juillet, avec des conditions de voyage les plus calmes à la fin de l'été.
Quel est le mois le moins cher pour séjourner au Hilton Cancun, All-Inclusive Resort à Cancun ?
Octobre est le mois le moins cher pour séjourner au Hilton Cancun, All-Inclusive Resort à Cancun, avec un prix moyen de 344 $US par nuit ; février est le mois le plus cher à 556 $US. Les tarifs plus bas en octobre coïncident avec le fait que le mois le plus calme en termes d'affluence est août.
Quel est le quartier autour du Hilton Cancun, All-Inclusive Resort à Cancun ?
Le Hilton Cancun, All-Inclusive Resort est situé à Quintana Roo, sur la côte bordée de plages de Cancun, idéal pour les voyageurs en quête d'expériences de plage / côte et de luxe. Les points forts à proximité incluent le parc national Arrecife de Puerto Morelos, Playa Coral et le Grand Outlet Riviera Maya, offrant un accès facile à l'océan et aux boutiques.
Comment le prix par nuit à Hilton Cancun, an All-Inclusive Resort, à Cancún se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Hilton Cancun, an All-Inclusive Resort, à Cancún est de 269 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 35 % de moins que sa moyenne de 399 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 316 $US et 472 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 260.7930430305481USD
- 2026-09-19: 300.46762786865236USD
- 2026-09-20: 278.7780656135559USD
- 2026-09-21: 267.55426555480955USD
- 2026-09-22: 259.05262762908933USD
- 2026-09-23: 260.1020635093689USD
- 2026-09-24: 282.2619978866577USD
- 2026-09-25: 269.37132406692507USD
- 2026-09-26: 265.9103987449646USD
- 2026-09-27: 280.1115751358032USD
- 2026-09-28: 284.01613335113524USD
- 2026-09-29: 276.2070169204712USD
- 2026-09-30: 284.01613335113524USD
- 2026-10-01: 287.4779347946167USD
- 2026-10-02: 288.1694575111389USD
- 2026-10-03: 294.4643731170654USD
- 2026-10-04: 302.64121527252195USD
- 2026-10-05: 295.7189791351318USD
- 2026-10-06: 265.20822239074704USD
- 2026-10-07: 277.18044049758913USD
- 2026-10-08: 277.18044049758913USD
- 2026-10-09: 270.7520039718628USD
- 2026-10-10: 271.3182062660217USD
- 2026-10-11: 280.5874843460083USD
- 2026-10-12: 281.08499871292116USD
- 2026-10-13: 309.8662740524292USD
- 2026-10-14: 309.8662740524292USD
- 2026-10-15: 309.8662740524292USD
- 2026-10-16: 309.8662740524292USD
- 2026-10-17: 280.5874843460083USD
- 2026-10-18: 268.9784886993408USD
- 2026-10-19: 265.0966045089722USD
- 2026-10-20: 257.65766694335935USD
- 2026-10-21: 268.7698841651916USD
- 2026-10-22: 285.96301555023194USD
- 2026-10-23: 300.1097847946167USD
- 2026-10-24: 274.658699923706USD
- 2026-10-25: 278.06320301971436USD
- 2026-10-26: 264.58812110061643USD
- 2026-10-27: 269.4993779884338USD
- 2026-10-28: 249.36181244049072USD
- 2026-10-29: 267.91119746246335USD
- 2026-10-30: 269.61099587020874USD
- 2026-10-31: 302.05715762176516USD
- 2026-11-01: 284.9787631111145USD
- 2026-11-02: 295.7189791351318USD
- 2026-11-03: 290.3542767929077USD
- 2026-11-04: 340.2569320587158USD
- 2026-11-05: 358.1811167633057USD
- 2026-11-06: NO DATA
- 2026-11-07: 280.5874843460083USD
- 2026-11-08: 304.9882747375488USD
- 2026-11-09: 280.5874843460083USD
- 2026-11-10: 280.5874843460083USD
- 2026-11-11: 302.05715762176516USD
- 2026-11-12: 347.93841510620115USD
- 2026-11-13: 306.9459507537842USD
- 2026-11-14: 304.9882747375488USD
- 2026-11-15: 280.5874843460083USD
- 2026-11-16: 352.69323173522946USD
- 2026-11-17: 321.6702943496704USD
- 2026-11-18: 321.6702943496704USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par CleanStay (Hilton).
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Animaux de compagnie : 1540 MXN par hébergement (tarif pouvant varier selon la durée du séjour)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
- Un service de ménage peut vous être fourni moyennant un supplément
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Ascenseur
Centre d'affaires
Service de voiturier
Coffre-fort
Salles de réunion
Plage privée
Général
Hammam
Serviettes
Beach Sun Loungers
Children's Club (free)
Couples/Private Dining
Food and Water Bowls
Smoke-Free Property
Snack Bar/Deli
Trampoline
Wheelchair Accessible (Limited)
Elevator Access (Wheelchair Accessible)
Services
Centre d'affaires
Ascenseur
Coffre-fort
Salles de réunion
Blanchisserie
24-Hour Front Desk
Banquet Hall
Concierge Services
Laundry Facilities
Private Picnics
Tours/Ticket Assistance
Activités
Plage privée
Jardin
Aire de jeux
Kayak
Piscine pour enfants
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Water Park Access (free)
Outdoor Entertainment Area
Mobilier d'extérieur
Pool Sun Loungers
Terrasse
Waterslide
Parking
Service de voiturier
Parking (Secured)
Connexion Internet
Wi-fi gratuit