Conrad Shanghai

Clean hotel. We happened to be upgrade to a room with a fantastic view. I believe it was another hotel they have taken over. Rooms are clean and nice but seem a little dated if you looked closer. Service is great. Some staff speak English well however all had translator devices if needed. Elevators took a long time as you need to transfer from ground to Lobby and then to your floor. Same goes with gym and pool access. There is a lot of waiting unfortunately. I would stay again. Location is super close to a lot of great food options.

객실도 깨끗하고 직원들도 친절했어요. 수영장과 피트니스가 공사중이어서 이용이 불가해서 아쉬웠으나, 조식으로 보상받았어요. 상해식 아침식사는 너무 맛있었고 전반적으로 음식의 퀄러티가 좋았어요. 수영장 공사가 끝나고 재개장하면 다시 방문하고 싶어요.

좋은데 수영장 벽쪽이 쫌 뿌얳어요

Hervorragende Lage direkt an Nanjing Road und People Square, Personal freundlich und meist hilfsbereit, wenn auch mit Europäern etwas überfordert, Zimmer groß, sauber und mit spektakulärem Blick auf Nanjing Road und Pudong, Regelung der Vorhänge, Klimaanlage etc über Touchpad nur in chinesischer Sprache. WLAN sehr unzuverlässig. Pool und Fitnessbereich toll, aber Poolbenutzung nur mit Badekappe! Frückstücksbüffet zwar mit großer Auswahl, aber von der Qualität nur Mittelmaß. Insgesamt etwas seelenlos, nicht auf Europäer ausgerichtet und eigentlich kein 5-Sterne Standard, insbesondere im Vergleich mit anderen Hotels der gleichen Kategorie vor Ort.

感谢职员jacky的接待，酒店的配套和服务和地理位置很好，但是确实太陈旧了，需要翻新，而且从地面回到房间要换成升降机有点麻烦

One of the best hotels in East Asia, providing a luxurious experience, the only downside I would say is the elevators can be confusing because there are so many. All the amenities are beyond great comparing with other Hilton and Marriot hotels I stayed in East Asia.

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

Personel incompétent, me sachant pas faire la diffrence entre un king bed et queen bed, check in qui a duré plus de1h, chalbre vétuste, piscine sale avec moisissure sur joints...passez votre chelin c'est hotel a un rapport qualité prix déplorable !!

위치가 좋고 스텝들중 한명은 한국어로 응대하려고 노력하는 모습이 인상적이었습니다. 헬스장 규모도 크고 늦은시간까지 열어서 편리하였습니다

Hotel gave 2 drink voucher to be used at level 64 MUSE Penthouse. Visited the place and was greeted by a rude female staff seated. Can't even bother to stand up from her vhair. Asked us how ma

The staff were friendly and helpful. But the room 2215 that I had was really dated with a broken hairdryer. Only realized that the room wasn’t acceptable after checking in for my second stay at a much better room for the same price. Although the room is also not cleaned properly, with spider webs

Very clean

친절하고 숙소 깨끗하고 위치가 너무 맘에 들었습니다

객실 청결이 너무 별로였어요 ….너무 실망잊니다

The location is fantastic as there's a food hall about a 2 minute walk away, the metro is about a 5 minute walk and the whole street is full of shops. Also the view from room at night is amazing. However this is not a 5 star hotel. First of all, it was inconvenient having to take 2 lifts every time just to go up to my room. Secondly, the bathroom has almost see through glass doors and a random window which I'm not a fan of as I prefer to have full privacy in the bathroom and the toilet had a slight smell. Also, the bathroom has slidding doors which do not open smoothly and seem to get stuck often. Lastly, the bed I was sleeping on was not clean as I was waking up with hives but the lovely cleaning lady helped change it for me and had no further problems after that. For the price I paid I'm disappointed in the quality of the hotel and would not stay here again.

It would be the perfect stay if not for these issues, even though the rooms are non-smoking, we smell cigarette smell in the bathroom and the whole room. I suspected it was through the ventilation because when we off the toilet ventilation, the cigarette smell stop. The mini fridge is not cold and 1 of the towel is dirty and have stain on it .

Dirty!

とても清潔で快適な部屋でした 一流ホテルなだけあって、部屋以外のレセプションも快適で、観光を終えた夜の時間もたのしむことができました 日本ではこの値段で泊まれないのでお値打ちでした！

The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.

Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!

Rooms need to be updated

The staff were friendly and helpful. But the room 2215 that I had was really dated with a broken hairdryer. Only realized that the room wasn’t acceptable after checking in for my second stay at a much better room for the same price. Although the room is also not cleaned properly, with spider webs

The hotel felt a bit outdated. I’ve stayed in cleaner and nicer Conrads. It was a huge hotel so lots of people and foot traffic.

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

First day the curtain malfunctioned, and the bathtub plug broke! After hours of fixing, they allowed a room change but that wasted half of the day! Second day after the room change, it seemed fine, until I took a shower, the water flooded out due to drainage problem, the whole bathroom was filled with water! A technician was sent again, and I had to wait in the room again for it to be fixed and have all the mats and towers changed. Not the quality i was expecting for Conrad

The rooms were very small in comparison to other Conrad hotels I stay in, quite deceving to say the least when you see the photos on the website. Had to call for towels everyday, location is greag but i dont think I'd stay there again..

Best location, so accessible not just to the bund but basically to any other areas worth visiting in Shanghai. Everything was within a 5-stop radius by metro. Hotel was about 200m from a key metro station too. Room was so well sound-proofed and amenities were great. Only thing that could be better was the water pressure for the shower but nothing too terrible anyway. Wonderful stay and would highly recommend this!

ホテルの入口も分かりにくい。ホテルが古くシャワー室の清潔感や水圧がよくありませんでした。部屋はソファーもなく座るところもなく不便でした。他のコンラッドホテルより見劣りして期待通りではなく残念でした。

Excellent location to be based at if doing a short Shanghai trip. It is linked directly to a small mall with retail and food. MRT station is just across the street. And the location is right at the west entrance of East Nanjing pedestrian street , so you get the convenience of all the shops and food that comes with it. The room we got was super impressive and by far this was the best quality room we got on our Shanghai trip. Voice activated curtains, lights and music (though you'd need to speak mandarin to make it work), also buttons available. Toilet and bath was very good and there was an electrical bidet! We got the west view with our high-floor room. Try to get the east view of Bund view if possible.

Lovely hotel, the location is fantastic for exploring Shanghai. I had a fabulous room overlooking the Bund and Pudong. All the staff were really helpful and friendly

Really nice hotel, well decorated and well situated. Staff friendly at reception and concierge desk. I stayed for 6 nights in two different stays and got upgraded to an executive room on my second stay, which was a very nice gesture. The downside was the set check in time at 3pm which generates long queues especially on Saturday. I’m sure there must be a better system to avoid such issue that they admitted was a recurring one.

The staff in the executive lounge was exceptional and they would go the extra mile to assist.

Had a great time staying at Conrad during my trip in Shanghai! Front desk staff Cara who helped me with check-in was so friendly, enthusiastic, and helpful. Cara also upgraded my parents room and my room from king deluxe to king executive room on a high floor with amazing view! Awesome staff with amazing service!! Also Conrad Shanghai for sure has the most convenient location! Its so easy to get around and it's close to all the popular tourist spots! Rooms were spacious and clean. Food at breakfast buffet was excellent with so many options from different cuisines. Would definitely book Conrad again next time I come to Shanghai!!

To begin with the positives, the location of this hotel is excellent, being a short walk from People’s Square Station and Nanjing Pedestrian Street. The layout and overall comfort of the room is adequate. However, the negatives of our experience far outweigh the positives. First, the front desk staff is a combination of poorly trained and inexperienced, struggling with most questions - especially in English. Responding to simple requests such as “may I have another room key” throws them for a loop. This is presumably why the check-in takes painfully long. Next, the room itself was in very poor condition. Between significant mould in the bathroom to worn out and unusable outlets/switches, a serious renovation was needed over a year ago. When I spoke to the front desk about this issue they showed me another room with identical issues, and then even another one which they were certain did not have the issue (it did). Finally, I booked what Expedia and the Hilton website refer to as a “High Floor” Deluxe Suite. We were then placed on the 34th floor, which I later learned was on the bottom third of the building. When I asked the front desk about it they simply shrugged it off as being the name of the room, and to sort of get over it. Overall, my experience at this hotel was very poor. While management did make efforts to accommodate my party, they all fell short. Given the amount of properties in this price range and similar location, I won’t be recommending it.

I had a fantastic stay at the Conrad. The staff was very friendly and accommodating. I want to specifically thank Kelly in the Executive Lounge, her customer service was spectacular and she was very professional and hard working. Liangjuan in the spa was also great and gave a great massage.

The staff were very friendly and helpful. They allowed us to check in early, which was very convenient. The view was great, and we were very satisfied with the breakfast.

Really poor service especially room service and food quality not great either. No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel

Dealing with Natalie and Vicky in the lounge on 44 has always been a great experience! These two ladies have been working here for many years and always greet me with a smile! Check-in and check out is simple! Look forward to coming back soon!

The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.

夏休みという時期が悪いかもしれませんが 期待していたコンラッドでの宿泊にはがっかりしました。 チェックインの列にげんなりしながら1時間近く並ぶ ロビーで元気なお子様たちが走り回る 翌日の朝食も長蛇の列 9時すぎころから、 人気順に食べ物がなくなっていく 今度はビュッフェの前で長蛇の列が、、、 以前、大阪コンラッドでの滞在がよかった分 上海コンラッドは同じブランドと思えないくらいのマイナスでした。

Convenient location and walkable to few hotspots.. near to people’s square subway..

Very good hotel in a very good place! The address on this listing wasn’t correct (at least not when I used my Apple Maps), so finding the hotel the first time was a bit of a challenge. As I was walking around Shanghai I was looking for directions on the listing but couldn’t find them. There’s multiple entrances for this hotel, too, which made it more challenging!

This location is very convenient but it is kind of crowded . The taxi drivers alway miss it.

Best location, so accessible not just to the bund but basically to any other areas worth visiting in Shanghai. Everything was within a 5-stop radius by metro. Hotel was about 200m from a key metro station too. Room was so well sound-proofed and amenities were great. Only thing that could be better was the water pressure for the shower but nothing too terrible anyway. Wonderful stay and would highly recommend this!

Ive stayed at many hotels on nanjing road, this is one of the better ones. The staff was nice and helpful. The morning buffet is great (if you got that option) and the dinner one is decent. The area around this hotel can be a hustle and bustle, but that is expected since youre located right next to a popular tourist street.

The proximity to the Bund view and Nanjing Road was excellent. However, there were several downsides: the surrounding roads were often heavily congested, the lobby service didn’t feel like 5-star quality, most of the room outlets didn’t work properly, making it difficult to find a functioning one, and the hairdryer was very poor. If your goal isn’t the view or Nanjing Road, another hotel might be a better choice.

Locates on Nanjing Walk Street, very convenient

Excellent location to be based at if doing a short Shanghai trip. It is linked directly to a small mall with retail and food. MRT station is just across the street. And the location is right at the west entrance of East Nanjing pedestrian street , so you get the convenience of all the shops and food that comes with it. The room we got was super impressive and by far this was the best quality room we got on our Shanghai trip. Voice activated curtains, lights and music (though you'd need to speak mandarin to make it work), also buttons available. Toilet and bath was very good and there was an electrical bidet! We got the west view with our high-floor room. Try to get the east view of Bund view if possible.

The location is very good. Near the subway and the shops of Nanjing road. To get there via subway use the People's Square stop and take exit 19, you will have to cross Jiujiang road and walk one block on Nanjing road, and then turn right, to find the road with the main entrance. Concierge and front desk staff were extremely helpful. The room views from the 50th floor were breathtaking. The the room was modern, updated and very clean.

Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!

Excelente localização , café da manhã muito bom , quarto super confortável , roupas de cama excelente, atendimento perfeito

The hotel location is excellent, right next to the bust Nanjing Road for shopping and dining, and sightseeing. The room we had had a fantastic view and was large and clean. I like the Japanese style toilets. The breakfast buffet was delicious and had lots of options. Special thanks to Ivy, Yebby, and Diana for their fantastic service.

food is below average, not impressive.

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

bad cutomer service, got the food poisoning at their buffet

Ive stayed at many hotels on nanjing road, this is one of the better ones. The staff was nice and helpful. The morning buffet is great (if you got that option) and the dinner one is decent. The area around this hotel can be a hustle and bustle, but that is expected since youre located right next to a popular tourist street.

The staff were very friendly and helpful. They allowed us to check in early, which was very convenient. The view was great, and we were very satisfied with the breakfast.

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

Really poor service especially room service and food quality not great either. No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel

ON SUNDAY BROUGHT MY FRIENDS AND FAMILY FOR THEIR LEVEL 11 FOOD BUFFETT, GOT FOOD POISONING. INCLUDING MY 5 YEARS OLD.