Veluwe Hotel De Beyaerd

pretty good

Despite being located in a beautiful area, very sadly run down amongst other customer service shortcomings. I'll name them: - the garden literally everywhere over run with 2 to 3 ft tall weeds - no air conditioning in the rooms, here and there a fan available! - no side table on one side of the twin bed, had to use a chair! - total darkness in the entrance to the room which included the cupboard, had to use a cellphone light to see the shelves - arrived at around 2pm and sat outside in the public area for a cup of coffee, surrounded by tables full of dirty breakfast plates, for at least an hour before any attempt was made to clean them, not appetizing. - could not charge anything to the room, even a bottle of water purchased at reception - building structures need paint, tiles missing on roof and walkways, wood rotting in areas. Staff were friendly and helpful, but clearly the place needs a serious overhaul! Hope other folks noticed these issues too, I know that all of our large party there for a wedding, certainly did.

Positive the hotel itself and the facilities (restaurant, swimming pool). You need a car because it's not well connected with frequent public transport.

I arrived to the property at 8.45pm. Signage like where to park etc. is non existant. Eventually I found the main building but it was dark and locked. Reception was not manned. I found a number to call but came throughj to a call centre in Amsterdam who directed me to a safe-deposit box that I opened with a code and found a note in Dutch and a key with a room number. There was also a map of the property. Eventually I came the closest I could to the building named and found that I had teh room key card but the door into the building was locked and I had no key. I called again the the call centre ans the put me on hold and then told me someone would be with me in 10-15 minutes. Actually it took 25 minutes for someone to arrive, he took me to the room but spoke no English but managed to explain that he was security only. In total it took me 1 hour and 35 minutes to get to me room. I needed something from my car, but was afraid that if I went out I would not be able to get back in! Next morning at around 8 I packed my bags and took them with me to go to reception and to eat breakfast that I had paid for. The recption was now open but unmanned and nobody around at all. No breakfast to be found either. I have been travelling for 35 years and never had such a bad experience.

I had a number of stays at this place, and it never disappoints. Great quality, services and cleanliness and the breakfast is superb. Thanks for great Hospitality.