Hilton Cancun Mar Caribe All-Inclusive Resort
382 $US
/nuit
Moyenne pour septembre
Prix pour Hilton Cancun Mar Caribe All-Inclusive Resort
Sélectionnez les dates pour voir les prix et les disponibilités
382 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Hilton Cancun Mar Caribe All-Inclusive Resort, les prix par nuit s'élèvent en moyenne à 382 $US pendant le mois le moins cher (septembre) et à 708 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 570 $US |
| février | 601 $US |
| mars | 572 $US |
| avril | 497 $US |
| mai | 399 $US |
| juin | 423 $US |
| juillet | 468 $US |
| août | 410 $US |
| septembre | 382 $US |
| octobre | 422 $US |
| novembre | 469 $US |
| décembre | 708 $US |
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sept. · 382 $US
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Le plus cher : décembre (env. 708 $US)
Le moins cher : septembre (env. 382 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 13 piscines extérieures, un toboggan aquatique et un sauna. Parmi les services et équipements offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et une consigne à bagages. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine méditerranéenne proposée par La Luce, l'un des 8 restaurants de cet hébergement tout inclus ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Étant donné que l'hébergement propose un bar à la plage et un bar en milieu de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 4 bars/lounges.
Chambres
Les 540 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Votre chambre est équipée d'un lit avec surmatelas préparé avec une couette en duvet d'oie. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant Hilton Cancun Mar Caribe All-Inclusive Resort, vous profiterez d'un séjour à Cancún (Zona Hotelera), à 1 min en voiture de Terrain de golf Iberostar Cancun et à 7 minutes de Playa Delfines. Cet hébergement au bord de la plage se trouve à 5,6 km de La Isla (centre commercial) et à 23,7 km de Club de golf Moon Palace.
À proximité
Musée de la culture maya de Cancún(0.1 miles)
Lagune Nichupté(0.4 miles)
Terrain de golf Iberostar Cancun(0.4 miles)
San Miguelito(0.5 miles)
Oasis Arena(0.6 miles)
Aquaworld(0.9 miles)
Playa Delfines(1.3 miles)
Ruines archéologiques El Rey(1.4 miles)
Départ du Sentier des Ruines El Rey(1.5 miles)
Plage Las Ballenas(1.5 miles)
Centre commercial Luxury Avenue(2.2 miles)
Centre commercial Kukulcan Plaza(2.2 miles)
Plage de Marlin(2.6 miles)
Plages de la Zone Hôtelière(2.6 miles)
Musée de la téquila(2.8 miles)
Aéroport principal le plus pratique pour rejoindre Hilton Cancun Mar Caribe All-Inclusive Resort : Aéroport international de Cancún (CUN)(10.1 miles)
Aménagements pour animaux de compagnie
Restaurant
Réception ouverte 24h/24
Ascenseur
Concierge
Personnel multilingue
Emplacement
Kukulcan Km 17, Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Musée de la culture maya de Cancún (0.1 miles)
Lagune Nichupté (0.4 miles)
Terrain de golf Iberostar Cancun (0.4 miles)
San Miguelito (0.5 miles)
Oasis Arena (0.6 miles)
Aquaworld (0.9 miles)
Options de chambre
7
Ocean View Room 2 Queen Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
7
Honeymoon Suite King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1130 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
12
Suite, 2 chambres, vue océan
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 2 Lits Simples
Couchages 8
1620 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
6
Ocean View Accessible Suite Ri Shower
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
1130 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
6
Chambre, 2 grands lits, en front de plage (Enclave, Ground Floor)
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
ClimatisationWi-Fi (gratuit)Baignoire profonde
6
Resort View Room King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
441 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
5
Resort View Room 2 Queen Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
8
Chambre Deluxe, 1 très grand lit, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
560 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
6
Enclave Honeymoon Suite King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1130 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
8
Enclave Beachfront Room 2 Queen Terrace
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
13
Suite, plusieurs lits, en front de plage (Enclave)
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
Couchages 4
1130 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
5
Enclave Beachfront Room 2 Queen Balcony
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
5
Pool and Patio View Room 2 Queen Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
441 ft²
ClimatisationWi-Fi (gratuit)Baignoire profondePatio
10
Suite, 1 chambre, patio (Pool)
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
1130 ft²
ClimatisationWi-Fi (gratuit)Baignoire profonde
9
Chambre Deluxe, 2 grands lits, balcon, vue océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
560 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
12
Enclave Beachfront 2 Bedroom Suite 1Kg 2Qn 2 Mphy
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
1620 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
8
Premium Ocean View Suite 1 King 2 Murphy Beds
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
1130 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
11
Suite, 1 très grand lit, baignoire à jets, en front de plage (Enclave)
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
1130 ft²
ClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)Baignoire à remous privée à l'extérieurBaignoire à remous privée
13
Enclave Beachfront 2 Bedroom Suite Whirlpool 1Kg 2Qn 2 Mphy
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
1620 ft²
ClimatisationWi-Fi (gratuit)Baignoire profondeBaignoire à remous privée à l'extérieurBaignoire à remous privée
14
Enclave Beachfront 2 Bedroom Suite Plunge Pool 1Kg 2Qn 2 Mphy
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
1620 ft²
ClimatisationWi-Fi (gratuit)Baignoire profondePiscine privée
10
Enclave Beachfront Room King Bed Terrace
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
441 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire profonde
7
Chambre, 2 grands lits, vue océan (Mobility)
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
441 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
11
Suite, plusieurs lits, en front de plage (Enclave, Plunge Pool)
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
Couchages 4
1130 ft²
ClimatisationWi-Fi (gratuit)Baignoire profondePiscine privée
Avis des voyageurs sur Hilton Cancun Mar Caribe All-Inclusive Resort
8.5
Fabuleux
Basé sur 4 406 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Hilton Cancun Mar Caribe All-Inclusive Resort, les voyageurs font l'éloge constant du personnel accueillant, des piscines et activités familiales, et des espaces généralement propres et modernes, tandis que les commentaires sur la qualité de la nourriture, l'accès aux restaurants et les animations du soir sont notablement mitigés.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Hilton Cancun Mar Caribe All-Inclusive Resort, les voyageurs font l'éloge constant du personnel accueillant, des piscines et activités familiales, et des espaces généralement propres et modernes, tandis que les commentaires sur la qualité de la nourriture, l'accès aux restaurants et les animations du soir sont notablement mitigés.
Le cadre en bord de mer est magnifique, mais des algues peuvent apparaître et l'accès implique plusieurs vols d'escaliers. Certains clients signalent un service lent ou irrégulier, des enregistrements difficiles, des problèmes d'entretien et d'éventuelles préoccupations concernant la facturation ou la sécurité, tandis que d'autres décrivent une excellente attention tout au long du séjour. Attendez-vous à un séjour propre, axé sur la famille, avec des activités diurnes animées et des nuits plus calmes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines chauffées, un espace/club pour enfants avec jeux d'eau, des activités quotidiennes, un spa avec hydrothérapie et une salle de sport sont particulièrement appréciés. Les bars et les piscines ferment tôt de nombreuses soirées, et les zones Enclave/VIP offrent des espaces supplémentaires dont la valeur est mitigée pour certains.
Avis de voyageur à ce sujet
10
Cara
16 janv. 2026
·
A séjourné 6 nuits
Family stay. Very clean. Food was great and plenty of options. Pools were heated and warm. Your desk helped arranged some great day trips.
Family stay. Very clean. Food was great and plenty of options. Pools were heated and warm. Your desk helped arranged some great day trips.
10
Chelsea
12 nov. 2025
·
A séjourné 5 nuits
Spa and entertainment was my favorite!
Spa and entertainment was my favorite!
10
Danique
10 nov. 2025
·
A séjourné 4 nuits
Great food, even better entertainment. Staff are so friendly! Didn't want to leave
Great food, even better entertainment. Staff are so friendly! Didn't want to leave
10
James
25 août 2025
·
A séjourné 7 nuits
The staff’s service and attention are top notch, great dining options, everything looks great, I just wished they kept the pool open until a later time, I feel more people would enjoy it after the sun is burning you during the day.
The staff’s service and attention are top notch, great dining options, everything looks great, I just wished they kept the pool open until a later time, I feel more people would enjoy it after the sun is burning you during the day.
10
Matthew Corey
28 juil. 2025
·
A séjourné 5 nuits
Wonderful. Staff was great. Food options good. pool's great for kids and adults. Entertainment at pool and night was great! Will come back!
Wonderful. Staff was great. Food options good. pool's great for kids and adults. Entertainment at pool and night was great! Will come back!
10
Shalon Victoriano
26 nov. 2025
·
A séjourné 4 nuits
Altho this is a family friendly resort, I would recommend still kids should not be allowed at the pool bar. We have been to some all inclusive for family and they do not allow kid at the bar. To clarify myself, they can be at the pool but just not at the bar.
Altho this is a family friendly resort, I would recommend still kids should not be allowed at the pool bar. We have been to some all inclusive for family and they do not allow kid at the bar. To clarify myself, they can be at the pool but just not at the bar.
8
Anand
11 juil. 2025
·
A séjourné 3 nuits
It’s nice however it’s not worth the price. The food was below average. Chairs in the main dining restaurant Vela are stained and so unclean. One loses one’s appetite looking at them. There are 4 restaurants that all require reservations and are open only for dinner. We tried the steak house which served really bad food. The steaks arrived cold and were chewy. Room service skirt steaks were much better. The buffet is sub par and the only one open for lunch and dinner. The only plus is the outstanding view and the whirlpool area. I wouldn’t recommend this place and would not return.
It’s nice however it’s not worth the price. The food was below average. Chairs in the main dining restaurant Vela are stained and so unclean. One loses one’s appetite looking at them. There are 4 restaurants that all require reservations and are open only for dinner. We tried the steak house which served really bad food. The steaks arrived cold and were chewy. Room service skirt steaks were much better. The buffet is sub par and the only one open for lunch and dinner. The only plus is the outstanding view and the whirlpool area. I wouldn’t recommend this place and would not return.
10
Dong
28 sept. 2025
·
A séjourné 7 nuits
Excellent for family and kids，kids center staffs are extremely friendly and professional. Has full schedule for kids activities. Shout out to Sam，Andy and all other staffs(sorry I couldn't remember all of your names). Luna&Mia
Excellent for family and kids，kids center staffs are extremely friendly and professional. Has full schedule for kids activities. Shout out to Sam，Andy and all other staffs(sorry I couldn't remember all of your names). Luna&Mia
8
Erlene
8 juil. 2025
·
A séjourné 4 nuits
Great Hilton property. Clean, great drinks and great staff. Beach was barely any sargamon. Because I was with all adults, the hotel should offer more activities for adults in the evening and later hours for the bar. Compared to other all inclusive in Cancun, 10pm is an early cut off time.
Great Hilton property. Clean, great drinks and great staff. Beach was barely any sargamon. Because I was with all adults, the hotel should offer more activities for adults in the evening and later hours for the bar. Compared to other all inclusive in Cancun, 10pm is an early cut off time.
10
Sonia
23 nov. 2025
·
A séjourné 5 nuits
The hydrotherapy was wonderful and relaxing.
The hydrotherapy was wonderful and relaxing.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Largement décrit comme très propre dans les chambres et sur le terrain. Cependant, plusieurs commentaires font état de moisissures ou d'odeurs dans les salles de bain, de chaises de buffet/hall d'entrée tachées, de poussière, de parasites (y compris des cafards/punaises de lit) et d'un ménage parfois manqué ou retardé.
Avis de voyageur à ce sujet
10
Yadira Elizabeth Rodriguez
29 nov. 2025
·
A séjourné 4 nuits
Everything about this resort stood out!! our stay was great! All of the staff was very courteous always asking us if we needed anything, the food was awesome, we will definitely be back God Willing! Everything was super clean!!
Everything about this resort stood out!! our stay was great! All of the staff was very courteous always asking us if we needed anything, the food was awesome, we will definitely be back God Willing! Everything was super clean!!
2
Bonnie
5 sept. 2025
·
A séjourné 7 nuits
Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave) Me and my husband stayed at this hotel for seven nights and were shocked to find cockroaches in our room every day for five days. For such an expensive hotel, this is completely unacceptable, and the issue was never properly addressed. The 24-hour room service is a joke, we placed an order and waited over three hours for our food. The soundproofing is terrible; it’s noisy late at night and again early in the morning, making it very hard to sleep. We tried the steakhouse, Noriku, Noriku Teppanyaki, and Chala Sky Bar. The food quality wasn’t very good. The Vela Rodizio was the only restaurant that was okay. After trying these, we didn’t want to try any of the others. All the alcoholic drinks were watered down and tasted very bland. Overall, this hotel fails on hygiene, service, food, and comfort. We cannot recommend it. Definitely not worth the price.
Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave) Me and my husband stayed at this hotel for seven nights and were shocked to find cockroaches in our room every day for five days. For such an expensive hotel, this is completely unacceptable, and the issue was never properly addressed. The 24-hour room service is a joke, we placed an order and waited over three hours for our food. The soundproofing is terrible; it’s noisy late at night and again early in the morning, making it very hard to sleep. We tried the steakhouse, Noriku, Noriku Teppanyaki, and Chala Sky Bar. The food quality wasn’t very good. The Vela Rodizio was the only restaurant that was okay. After trying these, we didn’t want to try any of the others. All the alcoholic drinks were watered down and tasted very bland. Overall, this hotel fails on hygiene, service, food, and comfort. We cannot recommend it. Definitely not worth the price.
6
Saba
23 nov. 2025
·
A séjourné 4 nuits
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
6
Emil
3 oct. 2025
·
A séjourné 3 nuits
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
10
Karen Jean
11 juin 2025
·
A séjourné 4 nuits
Everyone was super nice. Our room and the property was very clean.
Everyone was super nice. Our room and the property was very clean.
10
Zeehan
14 déc. 2025
·
A séjourné 7 nuits
Very good service and very clean.
Very good service and very clean.
8
Marlene
2 oct. 2025
·
A séjourné 4 nuits
Our room came with 2 sinks inside the bathroom only 1 worked, I notified the front desk but nothing was done. The knob on the balcony door was loose and keep falling off. Not enough trash bags and the floor needed to be swept, but other then that it was a nice hotel.
Our room came with 2 sinks inside the bathroom only 1 worked, I notified the front desk but nothing was done. The knob on the balcony door was loose and keep falling off. Not enough trash bags and the floor needed to be swept, but other then that it was a nice hotel.
10
Meredith
11 juin 2025
·
A séjourné 3 nuits
Really great stay! Super clean!
Really great stay! Super clean!
6
Jonathan
20 sept. 2025
·
A séjourné 6 nuits
The bed sheets needed to be cleaned, and even the beds themselves, as we experienced bed bug bites. The floor was never properly cleaned walking barefoot felt unpleasant because there was always debris, even after the room was serviced. I had to wear sandals at all times while walking around the room. At the restaurants, the best food options were always considered add-ons (not included)It often felt like the waiters were pushing us to purchase these additional items or to buy wine that wasn’t included as well During our stay, we only encountered two truly great waiters and one excellent bartender during our stay We got an all inclusive spot to try and save money on going out to eat everyday but we ended up going out to eat elsewhere as the food options were better with more quality more portions and better prices other than that most staff was pretty nice at least. Hotel room view wasn’t horrible I don’t think I’d come here again next time if I head over to Cancun as a place to stay.
The bed sheets needed to be cleaned, and even the beds themselves, as we experienced bed bug bites. The floor was never properly cleaned walking barefoot felt unpleasant because there was always debris, even after the room was serviced. I had to wear sandals at all times while walking around the room. At the restaurants, the best food options were always considered add-ons (not included)It often felt like the waiters were pushing us to purchase these additional items or to buy wine that wasn’t included as well During our stay, we only encountered two truly great waiters and one excellent bartender during our stay We got an all inclusive spot to try and save money on going out to eat everyday but we ended up going out to eat elsewhere as the food options were better with more quality more portions and better prices other than that most staff was pretty nice at least. Hotel room view wasn’t horrible I don’t think I’d come here again next time if I head over to Cancun as a place to stay.
10
Sergio
25 nov. 2025
·
A séjourné 4 nuits
Room was spotless and the staff was very kind with us.
Room was spotless and the staff was very kind with us.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes et confortables, dont beaucoup offrent une vue imprenable sur l'océan et une climatisation efficace ; des suites et des options avec piscine privée sont disponibles. Certains clients ont signalé de petits balcons ou des balcons Juliette dans certaines catégories, du bruit, une connexion Wi-Fi intermittente et des problèmes d'entretien tels que des fuites de douche ou des accessoires desserrés.
Avis de voyageur à ce sujet
6
Maria Saira
17 nov. 2025
·
A séjourné 4 nuits
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
6
Dawn
8 août 2025
·
A séjourné 5 nuits
Fabiola checked us in. I felt like I was a burden to her by asking questions about our room and balcony. The room we stayed in with a “balcony” and “ocean view” versus what I thought I paid for was very misleading on the website. I didn’t understand the “ocean view” up charge when every room had an “ocean view” technically, and the “balcony”charge when I could barely stand on it. There were rooms with true ocean views and a real balcony, which is what I thought I paid for per their website when I chose the room. Oh and don’t let me forget her bad attitude when I told her the next day that my email address was wrong, that’s why I hadn’t received the email to book the restaurants. Fabiola says, “well I asked you was it your last name and you confirmed it”, with a matter of fact attitude. I said yes you are correct, it is my last name. But, you first have to spell my last name correctly as it is on my reservation. She was missing a letter. Once she corrected it, she then turned back to me and says, “You can leave now if there’s nothing else”, with a funky attitude. First impressions are everything. My first impression of the property we were staying at for the next week was not very good. The room also smelled like mildew. The smell was the strongest in the bathroom. I had to call down multiple times to get a dental kit and washcloths. It took 3,5 hours to get the dental kit and 2 hours for washcloths. Our massages and their staff were top tier.
Fabiola checked us in. I felt like I was a burden to her by asking questions about our room and balcony. The room we stayed in with a “balcony” and “ocean view” versus what I thought I paid for was very misleading on the website. I didn’t understand the “ocean view” up charge when every room had an “ocean view” technically, and the “balcony”charge when I could barely stand on it. There were rooms with true ocean views and a real balcony, which is what I thought I paid for per their website when I chose the room. Oh and don’t let me forget her bad attitude when I told her the next day that my email address was wrong, that’s why I hadn’t received the email to book the restaurants. Fabiola says, “well I asked you was it your last name and you confirmed it”, with a matter of fact attitude. I said yes you are correct, it is my last name. But, you first have to spell my last name correctly as it is on my reservation. She was missing a letter. Once she corrected it, she then turned back to me and says, “You can leave now if there’s nothing else”, with a funky attitude. First impressions are everything. My first impression of the property we were staying at for the next week was not very good. The room also smelled like mildew. The smell was the strongest in the bathroom. I had to call down multiple times to get a dental kit and washcloths. It took 3,5 hours to get the dental kit and 2 hours for washcloths. Our massages and their staff were top tier.
10
Alessandra
27 nov. 2025
·
A séjourné 4 nuits
Quarto muito bom , banheiro excelente
Quarto muito bom , banheiro excelente
6
KHALIL
19 nov. 2025
·
A séjourné 5 nuits
In my room very poor WiFi coming and going I told them no body make anything I spoke with reception they told me to speak with telephone number zero I spoke with them nobody do anything and the shower water come down slowly
In my room very poor WiFi coming and going I told them no body make anything I spoke with reception they told me to speak with telephone number zero I spoke with them nobody do anything and the shower water come down slowly
6
Emil
3 oct. 2025
·
A séjourné 3 nuits
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
Needs some TLC - all the fabric chairs and sofas around the hotel and in the rooms have stains. We got the nicest room in the hotel and it was still very average. Offering turn down service or some chocolate would be nice. It’s the little details that make someone remember your hotel and want to return. Staff was very friendly and helpful.
10
Riyaz
27 nov. 2025
·
A séjourné 4 nuits
stayed 4 night with my kids, will definitely coming back its a wonderful resort and breathtaking ocean view. also at the reception the gentleman Ricardo He is an incredible person he helped me with what I wanted, and I got it. This Hilton Mar caribe more then 5 stars hotel
stayed 4 night with my kids, will definitely coming back its a wonderful resort and breathtaking ocean view. also at the reception the gentleman Ricardo He is an incredible person he helped me with what I wanted, and I got it. This Hilton Mar caribe more then 5 stars hotel
10
Viky
4 oct. 2025
·
A séjourné 4 nuits
Beautiful, comfortable and clean room!
Beautiful, comfortable and clean room!
10
Marjuri Liliana Ochoa
28 oct. 2025
·
A séjourné 3 nuits
AC kept the room cool which was excellent , the weather was beautiful and view to the beach was amazing . I loved my stay and will be coming back here!
AC kept the room cool which was excellent , the weather was beautiful and view to the beach was amazing . I loved my stay and will be coming back here!
10
LUCIA JEANNETTE
27 mai 2025
·
A séjourné 3 nuits
I ended up with a room on 9th floor. Beautiful, clean, smelled amazing and most of all AC working perfect. The room had a balcony. Sunrise is on the ocean so the balcony came in handy. The sunset is on the lagoon and all I had to do was go outside my door. Sunsets in Cancun are like no other.
I ended up with a room on 9th floor. Beautiful, clean, smelled amazing and most of all AC working perfect. The room had a balcony. Sunrise is on the ocean so the balcony came in handy. The sunset is on the lagoon and all I had to do was go outside my door. Sunsets in Cancun are like no other.
4
CHARLES LUGO
8 août 2025
·
A séjourné 6 nuits
We had something wrong with the shower in the room. Water would leak out and flood the entire bathroom and parts of the room. Literally had to use all the towels to dry the floor every time we used the shower. It was reported to the hotel concierge 3 or 4 times. They even came and took pictures. Stayed for a week and hotel did not fix the problem.
We had something wrong with the shower in the room. Water would leak out and flood the entire bathroom and parts of the room. Literally had to use all the towels to dry the floor every time we used the shower. It was reported to the hotel concierge 3 or 4 times. They even came and took pictures. Stayed for a week and hotel did not fix the problem.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment salué pour sa chaleur, son attention et son dévouement dans les restaurants, les piscines et les animations. Cependant, le service peut être irrégulier, avec des signalements de réponses lentes, de problèmes à la réception, de difficultés à obtenir des réservations, de litiges concernant les ventes incitatives/la facturation, et de quelques problèmes de vol et de suivi sérieux.
Avis de voyageur à ce sujet
6
Maria Saira
17 nov. 2025
·
A séjourné 4 nuits
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
My stay at Hilton Cancun Mar Caribe All-Inclusive Resort was overall okay, but not as impressive compared to other all-inclusive resorts I’ve experienced in the past. There were plenty of food options available throughout the property, but the taste and quality could definitely be improved. The service was also just okay—acceptable, but with room for improvement to make the guest experience more seamless. I initially booked the King Suite with a beachfront balcony, and later upgraded to a suite with a beachfront plunge pool for the last two nights of my stay. Both rooms were spacious and very clean, which I appreciated. However, I did have to request basic amenities such as slippers and the Enclave tote bags, as they were not provided in either room upon arrival. In terms of activities, the resort didn’t offer as many daily options as I’ve seen at other Hilton all-inclusive properties, especially compared to Hilton Tulum, which had a more engaging and active schedule. Overall, the resort was decent, but there are several areas—food quality, service, and activity offerings—where enhancements could make the experience significantly better.
10
Vu
7 nov. 2025
·
A séjourné 7 nuits
We love this resort .. from the cleanliness of the room to the friendly & attentive services. The foods were good. We didn’t have any trouble making dinner reservations. This is our 3rd time to this resort. Checking was a bit of a hassle due to room paid & requested was not available until we had to tell them of our reservation request & the room we paid.
We love this resort .. from the cleanliness of the room to the friendly & attentive services. The foods were good. We didn’t have any trouble making dinner reservations. This is our 3rd time to this resort. Checking was a bit of a hassle due to room paid & requested was not available until we had to tell them of our reservation request & the room we paid.
2
Eva
3 juil. 2025
·
A séjourné 6 nuits
We wanted to love this place, but it was ruined when someone stole $500 cash out of our safe. Came back from an all day excursion and tried to open our safe. It wouldn’t open. Called security to have it opened. After having it opened we found we were missing cash. We immediately reported it. They searched our room including going through all our bags to ensure we didn’t just misplace it. They asked us to count our remaining cash in front of them. We did. They said it would take 48-72 hours to investigate. 3 days later and repeatedly asking for updates they said the cleaning lady found our safe open and security closed it and put a random code in. When we asked why we weren’t notified that this happened after we called to have it opened he said he didn’t know. They said there was nothing they could do because the two people that entered our room said they didn’t steal it. We requested a copy of the security report. They said okay come get it in the am. In the am they told us we would not be getting a copy of the report or anything in writing documenting what they said happened. Said we needed to file a police report to get it an hour before our departure so clearly we couldn’t do that. We were nothing but nice and tipped all the staff even after this, but I have never been so disappointed in a Hilton/managment for the way they handled this. I will never return here and don’t recommend anyone else chances staying here if they want their room to be safe and secure.
We wanted to love this place, but it was ruined when someone stole $500 cash out of our safe. Came back from an all day excursion and tried to open our safe. It wouldn’t open. Called security to have it opened. After having it opened we found we were missing cash. We immediately reported it. They searched our room including going through all our bags to ensure we didn’t just misplace it. They asked us to count our remaining cash in front of them. We did. They said it would take 48-72 hours to investigate. 3 days later and repeatedly asking for updates they said the cleaning lady found our safe open and security closed it and put a random code in. When we asked why we weren’t notified that this happened after we called to have it opened he said he didn’t know. They said there was nothing they could do because the two people that entered our room said they didn’t steal it. We requested a copy of the security report. They said okay come get it in the am. In the am they told us we would not be getting a copy of the report or anything in writing documenting what they said happened. Said we needed to file a police report to get it an hour before our departure so clearly we couldn’t do that. We were nothing but nice and tipped all the staff even after this, but I have never been so disappointed in a Hilton/managment for the way they handled this. I will never return here and don’t recommend anyone else chances staying here if they want their room to be safe and secure.
10
Lan
14 août 2025
·
A séjourné 4 nuits
I'd like to give 4.5☆. Some services was ok and others were great. I upgraded my room to Enclave Ocean front which was amazing views. However, there were lots of dust under sink and heading board in the room. My guess is maybe the room was empty for awhile. Foods were good so far except for Italian restaurant that took too long. Also, most of dining restaurants have a small serving. So, if you have big stomach you should order double:))
I'd like to give 4.5☆. Some services was ok and others were great. I upgraded my room to Enclave Ocean front which was amazing views. However, there were lots of dust under sink and heading board in the room. My guess is maybe the room was empty for awhile. Foods were good so far except for Italian restaurant that took too long. Also, most of dining restaurants have a small serving. So, if you have big stomach you should order double:))
10
Claudia Roxana
21 oct. 2025
·
A séjourné 7 nuits
People at the reception desk no help at all, specially Fernanda, and Roberto I think they gave us the last room at the hotel until Ricardo moved us to a better located room
People at the reception desk no help at all, specially Fernanda, and Roberto I think they gave us the last room at the hotel until Ricardo moved us to a better located room
2
Cesar
11 nov. 2025
·
A séjourné 6 nuits
IVE BEEN TO CANCUN TOO MANY TIMES AND THIS IS THE FIRST TIME A HOTEL CHARGE ME DOUBLE AND CALLING TOO MANY TIMES AND SENDING EMAILS AND THEY DIDNT DO ANYTHING. FRONT DESK SUCKS , EVERYBODY ELSE SUPER NICE .
IVE BEEN TO CANCUN TOO MANY TIMES AND THIS IS THE FIRST TIME A HOTEL CHARGE ME DOUBLE AND CALLING TOO MANY TIMES AND SENDING EMAILS AND THEY DIDNT DO ANYTHING. FRONT DESK SUCKS , EVERYBODY ELSE SUPER NICE .
10
Ayushi
10 oct. 2025
·
A séjourné 6 nuits
The property is great and staff is amazing. This is our second time visiting this property. Elifelet at the front desk was very helpful. Santos and his crew are so much fun. They keep you entertained for the evenings really well. Servers are great and so hardworking.
The property is great and staff is amazing. This is our second time visiting this property. Elifelet at the front desk was very helpful. Santos and his crew are so much fun. They keep you entertained for the evenings really well. Servers are great and so hardworking.
4
Akbar
6 juil. 2025
·
A séjourné 6 nuits
Enclave is a joke they make you wait a hour for check in , the manager is very rude ,need to get educated on Guest service, if it wasn’t for the other employees like waiters and cooks this place would be a 0
Enclave is a joke they make you wait a hour for check in , the manager is very rude ,need to get educated on Guest service, if it wasn’t for the other employees like waiters and cooks this place would be a 0
2
Lisa
12 oct. 2025
·
A séjourné 6 nuits
Cleaning staff stole things from our room. We paid for spa services during check in but spa charged the room again and the hotel wouldn’t refund the additional charge. The only dining reservations were usually very late around 8:30 - 9:00 pm so we were not able to try all the restaurants. Three people out of our group got sick off something eaten there.
Cleaning staff stole things from our room. We paid for spa services during check in but spa charged the room again and the hotel wouldn’t refund the additional charge. The only dining reservations were usually very late around 8:30 - 9:00 pm so we were not able to try all the restaurants. Three people out of our group got sick off something eaten there.
10
Tonia
19 déc. 2025
·
A séjourné 3 nuits
Everything was perfect. The food, the room, the service and the staff..
Everything was perfect. The food, the room, the service and the staff..
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer avec une vue pittoresque, bien que des algues soient fréquentes et que les vagues puissent être fortes ; l'accès à la plage nécessite plusieurs vols d'escaliers et la piscine ne donne pas sur la plage. Secteur calme de la zone hôtelière avec des attractions et des commodités accessibles à pied limitées.
Avis de voyageur à ce sujet
8
Seena
17 juil. 2025
·
A séjourné 4 nuits
We stayed at this hotel for four days with our family, including two toddlers, and had a wonderful experience. The staff were very friendly and welcoming, especially those working at the buffet—they were always attentive and accommodating. The buffet offered a wide variety of cuisines, which we really appreciated. I would give a full 5 stars for cleanliness; the hotel was spotless throughout our stay. The only downside was the beach, which had quite a bit of seaweed. However, aside from that, everything else was great and we thoroughly enjoyed our stay.
We stayed at this hotel for four days with our family, including two toddlers, and had a wonderful experience. The staff were very friendly and welcoming, especially those working at the buffet—they were always attentive and accommodating. The buffet offered a wide variety of cuisines, which we really appreciated. I would give a full 5 stars for cleanliness; the hotel was spotless throughout our stay. The only downside was the beach, which had quite a bit of seaweed. However, aside from that, everything else was great and we thoroughly enjoyed our stay.
10
Seli
18 août 2025
·
A séjourné 3 nuits
I love absolutely everything about this resort. Pictures and reviews do not do this place justice. The place is kept super clean. Nothing to complain about. Cleaners come in everyday to clean even without request. The food is great. Great views from every room on the resort. I personally had the ocean front view but there are absolutely no bad views in the resort. You are either looking at the ocean or looking at the gorgeous view of the pool. All rooms have a balcony/ terrace as well. the location is also 15 mins away from the airport.
I love absolutely everything about this resort. Pictures and reviews do not do this place justice. The place is kept super clean. Nothing to complain about. Cleaners come in everyday to clean even without request. The food is great. Great views from every room on the resort. I personally had the ocean front view but there are absolutely no bad views in the resort. You are either looking at the ocean or looking at the gorgeous view of the pool. All rooms have a balcony/ terrace as well. the location is also 15 mins away from the airport.
6
Amanda Katherine
31 août 2025
·
A séjourné 4 nuits
Beach was sadly horrid due to the seaweed. Would have expected it to be cleaned in front of hotel at least.
Beach was sadly horrid due to the seaweed. Would have expected it to be cleaned in front of hotel at least.
10
Jose
2 août 2025
·
A séjourné 4 nuits
Great service, great staff , not a good beach
Great service, great staff , not a good beach
10
Carlos
14 août 2025
·
A séjourné 4 nuits
La playa tiene mucho sargazo
La playa tiene mucho sargazo
8
Jorge
16 oct. 2025
·
A séjourné 6 nuits
Nice hotel and clean. Be prepared to walk four flights of stairs to get to the beach. You cannot see the beach from the pool. Best views and amenities are only for enclave/hilton rewards members. Reservations fir dining are hard to get so ne prepared to eat repetitive meals. They did nothing to make my stay feel special. I would stay again knowing that its just a clean hotel, knowing that its not a destination resort vacation.
Nice hotel and clean. Be prepared to walk four flights of stairs to get to the beach. You cannot see the beach from the pool. Best views and amenities are only for enclave/hilton rewards members. Reservations fir dining are hard to get so ne prepared to eat repetitive meals. They did nothing to make my stay feel special. I would stay again knowing that its just a clean hotel, knowing that its not a destination resort vacation.
10
kowaka
3 sept. 2025
·
A séjourné 2 nuits
ホテルは満点でも歩いて行けるところが無い
ホテルは満点でも歩いて行けるところが無い
6
Bryant Anthony
26 mai 2025
·
A séjourné 3 nuits
**A Beautiful Resort with Room for Improvement** I recently stayed at the **Hilton Cancun Mar Caribe All-Inclusive Resort**, and while the location and amenities were impressive, there are areas that could use some refinement. The resort itself is stunning, with breathtaking ocean views and well-appointed rooms. Upgrading to the **Enclave** experience was meant to add an extra layer of luxury, but I found that some of the promised perks were lacking. For instance, I was surprised that they couldn’t provide something as simple as **coconut water**, which should be a staple at a tropical resort. Service was generally friendly, but at times, responses to requests felt slow or inconsistent. The **food selection** was diverse, but I believe there’s room for improvement in terms of variety and quality. Some dishes were excellent, while others felt uninspired for an all-inclusive experience. One of the biggest concerns was **cleanliness**, particularly regarding the **sargassum** on the beach. While I understand that seaweed is a natural occurrence, regular maintenance would make the beachfront more enjoyable. Overall, the Hilton Cancun Mar Caribe has a lot to offer, but with better attention to service, food quality, and beach maintenance, it could truly be a five-star experience. Would I return? Possibly—but I’d hope to see some improvements first. --- Bryant Harinarain.
**A Beautiful Resort with Room for Improvement** I recently stayed at the **Hilton Cancun Mar Caribe All-Inclusive Resort**, and while the location and amenities were impressive, there are areas that could use some refinement. The resort itself is stunning, with breathtaking ocean views and well-appointed rooms. Upgrading to the **Enclave** experience was meant to add an extra layer of luxury, but I found that some of the promised perks were lacking. For instance, I was surprised that they couldn’t provide something as simple as **coconut water**, which should be a staple at a tropical resort. Service was generally friendly, but at times, responses to requests felt slow or inconsistent. The **food selection** was diverse, but I believe there’s room for improvement in terms of variety and quality. Some dishes were excellent, while others felt uninspired for an all-inclusive experience. One of the biggest concerns was **cleanliness**, particularly regarding the **sargassum** on the beach. While I understand that seaweed is a natural occurrence, regular maintenance would make the beachfront more enjoyable. Overall, the Hilton Cancun Mar Caribe has a lot to offer, but with better attention to service, food quality, and beach maintenance, it could truly be a five-star experience. Would I return? Possibly—but I’d hope to see some improvements first. --- Bryant Harinarain.
6
Angie
17 sept. 2025
·
A séjourné 7 nuits
The staff is very good, the only thing I wasn’t like was the food and the music in the pool, the just put some English music nothing special when you travel to another country you wanna eat tropical music no the same you have at home. The cleaning people taking so long for cleaning your bedroom maybe bc the hotel is so big. The hotel it’s to far from the shopping areas or the marina, the hotel don’t have a disco and the part of the beach it’s not look like good, the beach it’s dirty
The staff is very good, the only thing I wasn’t like was the food and the music in the pool, the just put some English music nothing special when you travel to another country you wanna eat tropical music no the same you have at home. The cleaning people taking so long for cleaning your bedroom maybe bc the hotel is so big. The hotel it’s to far from the shopping areas or the marina, the hotel don’t have a disco and the part of the beach it’s not look like good, the beach it’s dirty
6
Basilio Alcaraz
7 août 2025
·
A séjourné 5 nuits
The food and rooms were excellent top-notch quality and service. However, there were a few letdowns. The outside bar closes surprisingly early at 6 PM, which really limits evening enjoyment. The pools also shut down by 8 PM, which felt too early for a resort setting. Worst of all, the ocean water was unpleasant and unswimmable during our stay, which was a major disappointment.
The food and rooms were excellent top-notch quality and service. However, there were a few letdowns. The outside bar closes surprisingly early at 6 PM, which really limits evening enjoyment. The pools also shut down by 8 PM, which felt too early for a resort setting. Worst of all, the ocean water was unpleasant and unswimmable during our stay, which was a major disappointment.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la nourriture sont mitigés : certains apprécient la variété et certains établissements, tandis que d'autres trouvent les plats du buffet répétitifs ou froids et les choix de déjeuner limités. Il peut être difficile d'obtenir des réservations pour le dîner à des heures raisonnables, et les boissons sont parfois décrites comme diluées.
Avis de voyageur à ce sujet
6
robert anthony
8 oct. 2025
·
A séjourné 3 nuits
The food was ok but most other all inclusive resorts around have much much better eating options.
The food was ok but most other all inclusive resorts around have much much better eating options.
4
Christine
22 juil. 2025
·
A séjourné 7 nuits
Food was just ok. Dining reservations only available after 9:00 PM, limited to just a handful of restaurants. We had to dine at the Buffett most of the time. Worst all inclusive resort we’ve ever stayed at when it comes to restaurants, food choices and taste.
Food was just ok. Dining reservations only available after 9:00 PM, limited to just a handful of restaurants. We had to dine at the Buffett most of the time. Worst all inclusive resort we’ve ever stayed at when it comes to restaurants, food choices and taste.
10
Alice
22 juil. 2025
·
A séjourné 6 nuits
Very nice - staff was excellent ! Booking the specialty restaurants was the only drawback to our stay
Very nice - staff was excellent ! Booking the specialty restaurants was the only drawback to our stay
6
Saba
23 nov. 2025
·
A séjourné 4 nuits
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
The staff was very friendly, however the resort itself was extremely underwhelming; especially the hotel entrance and lobby. This by no means lived up to an actual "Hilton property" My bathroom shower had mold in the corners. The buffet had the same exact food every single day ( we were there for five days ). We have been to Cancun multiple times each time at a different resort and each resort offered a variety of different kinds of food options every single day. This was extremely disappointing especially for a Hilton property. There weren't as many seafood/vegetarian options as well. There are 5 restaurants on the property but only three open during lunch. Again - offering the same food every single day! A few times we ordered drinks by the pool where the server would just happen to "disappear", and attend to other people. I have had to physically go up the drink section and find the server I placed the order with and ask about my drinks. Each time I was told " oh we went to other side " When that clearly wasn't the case. They didn't have fresh coconuts - which I thought was very odd. The four flights of stairs to get to the beach was a little annoying (again comparing to other resorts). The kids pool area was definitely a hit with my kids, and the activities by the main pool were solid. Overall did not feel like a Hilton property and food variety, seafood and vegetarian options were bare minimum.
10
Ryma
26 nov. 2025
·
A séjourné 4 nuits
Was a great place. Only thing was the restaurant Vela is a Buffett and everything was cold. It was not my favorite at all. Good thing they had just opened the Italian restaurant there for breakfast and that was Great.
Was a great place. Only thing was the restaurant Vela is a Buffett and everything was cold. It was not my favorite at all. Good thing they had just opened the Italian restaurant there for breakfast and that was Great.
8
Karwan
9 août 2025
·
A séjourné 5 nuits
Restaurant reservations were hard and confusing. Just let people use the app.
Restaurant reservations were hard and confusing. Just let people use the app.
8
SHARAN CHOWDARY
21 sept. 2025
·
A séjourné 4 nuits
No complaints. Would have preferred some dine in options for lunch as well.
No complaints. Would have preferred some dine in options for lunch as well.
8
Hong
21 juil. 2025
·
A séjourné 7 nuits
The property is nice but not enough restaurant choices, inconvenience to make dinner reservations, there are only three restaurants for this big resort.
The property is nice but not enough restaurant choices, inconvenience to make dinner reservations, there are only three restaurants for this big resort.
10
Blanca
23 oct. 2025
·
A séjourné 6 nuits
The resort had the best staff and entertainment group. The restaurants were great and the buffet had endless food options. Overall it was a great family resort.
The resort had the best staff and entertainment group. The restaurants were great and the buffet had endless food options. Overall it was a great family resort.
10
Noorulamin
4 nov. 2025
·
A séjourné 5 nuits
Every thing was great but the quality of food was below average.
Every thing was great but the quality of food was below average.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
JEAN PIERRE
6 déc. 2025
·
A séjourné 7 nuits
Belle hôtel très bon personnel poli et courtois par contre nous avons fait deux demandes pour notre chambre il nous ont dit oui ça serait fait mais non rien à été fait et le service au chambre n’est pas passé à tout les jours
Belle hôtel très bon personnel poli et courtois par contre nous avons fait deux demandes pour notre chambre il nous ont dit oui ça serait fait mais non rien à été fait et le service au chambre n’est pas passé à tout les jours
10
Alexandre
2 déc. 2025
·
A séjourné 9 nuits
L’hôtel était impeccable. Le voyage, l’hôtel et le service ainsi que la nourriture était incroyablement bonne
L’hôtel était impeccable. Le voyage, l’hôtel et le service ainsi que la nourriture était incroyablement bonne
10
Mario
28 juil. 2025
·
A séjourné 4 nuits
Bien
Bien
8
Stephanie
10 janv. 2025
·
A séjourné 7 nuits
Beau site, propre et grand .bonne nourriture ( Les tacos!!! Un must) , plage permettant longue marche. Site tranquille et parfait pour vacances de couple ou en famille. Les piscines sont WOW. Beaucoup de Jacuzzis qui ont vu Sur mer. Jai moins aimé le fait que certaines zone sont réservées seulement pour ceux ayant pris un forfait exorbitant. Nous Avons quand même déboursé 13 000$ pour une semaine, 2 adultes,2 enfants. Je le recommande et jy retournerais.
Beau site, propre et grand .bonne nourriture ( Les tacos!!! Un must) , plage permettant longue marche. Site tranquille et parfait pour vacances de couple ou en famille. Les piscines sont WOW. Beaucoup de Jacuzzis qui ont vu Sur mer. Jai moins aimé le fait que certaines zone sont réservées seulement pour ceux ayant pris un forfait exorbitant. Nous Avons quand même déboursé 13 000$ pour une semaine, 2 adultes,2 enfants. Je le recommande et jy retournerais.
6
Muhammad Nasrullah
10 sept. 2024
·
A séjourné 3 nuits
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: NO DATA
- 2026-09-19: 413.44798625793453USD
- 2026-09-20: 401.4349717437744USD
- 2026-09-21: 473.4730532806396USD
- 2026-09-22: 409.4436480865478USD
- 2026-09-23: 400.03260563049315USD
- 2026-09-24: 434.87610683898924USD
- 2026-09-25: 408.03322481384276USD
- 2026-09-26: 487.508239654541USD
- 2026-09-27: 467.6073711578369USD
- 2026-09-28: 483.04170078125USD
- 2026-09-29: 468.50697052307123USD
- 2026-09-30: 397.43063357238765USD
- 2026-10-01: 408.44256354370117USD
- 2026-10-02: 478.49847876892085USD
- 2026-10-03: 460.4751736358642USD
- 2026-10-04: 459.48789135742186USD
- 2026-10-05: 468.50767114562984USD
- 2026-10-06: 478.5185165740966USD
- 2026-10-07: 474.51417840270994USD
- 2026-10-08: 487.5282774597168USD
- 2026-10-09: 487.5282774597168USD
- 2026-10-10: 488.5997745697021USD
- 2026-10-11: 488.5997745697021USD
- 2026-10-12: 485.5261083740234USD
- 2026-10-13: 476.5521142700195USD
- 2026-10-14: 487.5282774597168USD
- 2026-10-15: 504.54671468811034USD
- 2026-10-16: 497.53912288818356USD
- 2026-10-17: 494.5358692596435USD
- 2026-10-18: 469.8589618743896USD
- 2026-10-19: 484.5250238311767USD
- 2026-10-20: 435.054590435791USD
- 2026-10-21: 478.5185165740966USD
- 2026-10-22: 583.632393572998USD
- 2026-10-23: 583.632393572998USD
- 2026-10-24: 583.632393572998USD
- 2026-10-25: 429.4474030059814USD
- 2026-10-26: 478.5185165740966USD
- 2026-10-27: 478.5185165740966USD
- 2026-10-28: 487.5282774597168USD
- 2026-10-29: 497.53912288818356USD
- 2026-10-30: 487.5282774597168USD
- 2026-10-31: 497.53912288818356USD
- 2026-11-01: 612.6638803466797USD
- 2026-11-02: 612.6638803466797USD
- 2026-11-03: 612.6638803466797USD
- 2026-11-04: 612.6638803466797USD
- 2026-11-05: 631.6844516296386USD
- 2026-11-06: 639.6931279724121USD
- 2026-11-07: 631.6844516296386USD
- 2026-11-08: 620.6725566894531USD
- 2026-11-09: 507.54996831665034USD
- 2026-11-10: 612.6638803466797USD
- 2026-11-11: 612.6638803466797USD
- 2026-11-12: 631.6844516296386USD
- 2026-11-13: 631.6844516296386USD
- 2026-11-14: 631.6844516296386USD
- 2026-11-15: 631.6844516296386USD
- 2026-11-16: 631.6844516296386USD
- 2026-11-17: 631.6844516296386USD
- 2026-11-18: 618.09931015625USD
Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Un dépôt de garantie de 300 USD sera perçu avant l'enregistrement.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un enfant âgé de 17 ans ou moins qui occupe la même chambre que ses parents ou tuteurs et qui utilise la literie en place.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
- Animaux de compagnie : 80 USD par animal et par séjour
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Aménagements pour animaux de compagnie
Restaurant
Réception ouverte 24h/24
Ascenseur
Concierge
Personnel multilingue
Services
Concierge
Ascenseur
Réception ouverte 24h/24
Personnel multilingue
Presse
Distributeur automatique de billets
Magasins
Shopping - magasins d'usine
Consigne à bagage
Formalités d'arrivée/Départ express
Parking
Parking gratuit
Connexion Internet
Wi-fi gratuit
Général
Restaurant
Aménagements pour animaux de compagnie
Sauna
Salon
Hammam
Bar de la piscine
Chambres fumeurs
Activités
Plage privée
Équipements sportifs
Piscine pour enfants
Jeux disponibles