Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee ranging from AUD 15 to 50 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The property is located in Castle Hill, just steps from Norwest Business Park and a 2-minute drive from Castle Hill Country Club. It is approximately 12.4 miles from Qudos Bank Arena and Accor Stadium.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available, operational from October to March.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 20.00 per night. Reservations for cribs should be made in advance.

Peppers The Hills Lodge Sydney - 4 Star Hotel

Average nightly price at Peppers The Hills Lodge by month, last 12 months (USD)
Month	Average price
January	US$130
February	US$163
March	US$150
April	US$148
May	US$140
June	US$142
July	US$135
August	US$132
November	US$173
December	US$177

What guests think

At Peppers The Hills Lodge, guests consistently praise the friendly, helpful staff, clean and spacious rooms, and convenient suburban location with ample free parking, making it a reliable base for work trips or visits around Norwest and Castle Hill.

The property’s elegant grounds, gardens and pool appeal, though some facilities feel dated and a few advertised amenities such as a spa or steam room were unavailable. Food and breakfast are widely enjoyed, but several guests found the buffet limited, noted a modest menu, or experienced slow service at times. A minority reported Wi‑Fi not working, occasional maintenance or TV limitations, and isolated issues such as missed orders or a housekeeping do‑not‑disturb breach. Overall, expect a comfortable stay in a quiet, convenient area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight ample free parking (including EV charging), attractive gardens and a pleasant pool; guest laundry is useful. Some advertised features (spa or steam room) were unavailable, and there were accessibility or lift issues noted.

Related guest reviews

10

Lisa

5 Dec 2025

·

Stayed 3 nights

The property was beautiful and the staff was very helpful in getting us extra things like tissues and extra cups. It was nice to have a guest laundry because we ended up having to do multiple loads.

10

Ben

10 Nov 2025

·

Stayed 1 night

Easy parking. Clean room. Great staff.

8

Julia

12 Jul 2023

·

Stayed 1 night

Disappointed at the lack of steam room as advertided.

8

KIMBERLEY

17 Sept 2025

·

Stayed 1 night

Really beautiful place. Great big carpark. My room was clean and very spacious. I was also very happy with the price of the stay. We only stayed one night as were were just passing through but i would be happy to stay again. The lodge was in a suprisingly location but it was nice and close to shopping complexes and lots of food options. 24hr reception. We had no problems.

10

Terri

23 Nov 2025

·

Stayed 1 night

Plenty of rooms and parking available. Breakfast could of had more variety. The rooms are comfortable and clean. Staff were very nice and professional..i would stay here again

10

Van

2 Aug 2025

·

Stayed 1 night

Do not have a spa as advertised

10

Gina

20 Nov 2025

·

Stayed 1 night

Comfortable room&bed, spacious and clean, breakfast included in the price and secure parking. Friendly staff, will def rebook another visit, thank you

6

Amy

7 Oct 2025

·

Stayed 5 nights

- Room facilities were outdated and in need of updating/repair (particularly in bathroom) - Housekeeping staff entered room for cleaning despite ‘do not disturb’ sign being on door - Pool was nice - Flat screen TV but not smart TV - Early morning external alarm on property sounded every day during our 5 night stay (generally before sunrise and often on multiple occasions) - No disability access to 1st floor rooms - Internal fridge accessories cracked

10

Emily

23 Jun 2024

·

Stayed 3 nights

Clean and large rooms! Staff lovely . Restaurant food amazing. Parking and electric car charging stations

6

Luke

14 Sept 2025

·

Stayed 1 night

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe rooms and property as very clean and well maintained. A few mention minor maintenance niggles.

Related guest reviews

10

Cassandra

14 Jul 2024

·

Stayed 1 night

Felt clean!

10

John F

19 Jan 2026

·

Stayed 2 nights

Very clean, lovely food and friendly staff. I enjoyed my stay. Thank you

10

Nishant

18 Aug 2024

·

Stayed 1 night

Stayed for the second time. Very clean properly, well kept rooms, spacious bathroom and comfortable bed. Ample parking space for free. Good restaurant for breakfast and a bar for relaxing at night.

10

Ben

10 Nov 2025

·

Stayed 1 night

Easy parking. Clean room. Great staff.

10

Emily

19 Jun 2025

·

Stayed 2 nights

Clean and comfortable with specious rooms. Breakfast was delicious and plenty of parking

10

Gerardo

14 Jul 2024

·

Stayed 7 nights

Excelente hotel, limpeza impecável, muito confortável, super indicado.

Translate

10

Bettina

2 Aug 2025

·

Stayed 3 nights

Staff were all extremely friendly and efficient. From the moment I checked in until I checked out, all staff I encountered were happy and obliging. The rooms are very clean and comfortable but I would have liked a bit more lighting as I found the room a bit dark. Apart from that, couldn't fault the property. Will definitely stay again in the future, thoroughly enjoyed my stay.

10

John

17 Dec 2023

·

Stayed 1 night

Great staff. Beautiful clean large room. Wonderful buffet breakfast.

8

KIMBERLEY

17 Sept 2025

·

Stayed 1 night

Really beautiful place. Great big carpark. My room was clean and very spacious. I was also very happy with the price of the stay. We only stayed one night as were were just passing through but i would be happy to stay again. The lodge was in a suprisingly location but it was nice and close to shopping complexes and lots of food options. 24hr reception. We had no problems.

10

Garry

1 Apr 2025

·

Stayed 3 nights

We always find the property well maintained Staff are helpful and friendly Rooms are lovely and plenty of space clean and tidy. Thankyou

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, comfortable and generally quiet, with some renovated. A few guests found decor dated, TVs not smart, or had minor issues like lighting, thermostat controls, or Wi‑Fi not working.

Related guest reviews

10

Elizabeth

25 Sept 2023

·

Stayed 1 night

Beautiful bedroom and bathroom. Plenty of room in both.

10

William

9 Mar 2024

·

Stayed 4 nights

Nice large renovated rooms. Great facilities and very quite. Good value for money

6

Michael

6 Apr 2025

·

Stayed 1 night

The only reason I rated average overall instead of good was because I was disappointed with the television - it was not a smart tv connected to the internet meaning I could not use any streaming services. My wife and I were looking forward to streaming a movie and instead were reliant on free to air television with not so great reception. I was a bit surprised that this establishment was a bit behind the times in this regard.

10

Ian

24 Mar 2024

·

Stayed 1 night

Very quiet room

10

Cody

29 Mar 2024

·

Stayed 1 night

Don't be put off by the name (a "lodge" has a certain meaning to me) - if you're looking for an excellent hotel near Norwest, The Hills Lodge is it. The rates were better than competitive, and the room was spacious and well fitted out. I had a small balcony overlooking a pool, and I always enjoy having an open area when staying away from home, so this was a big plus for me. The only issue I had was the connections for the TV were not accessible, preventing plugging in a laptop to watch my own shows rather than learn (yet another) hotel's unique TV viewing system. Small detail for most, annoyance to a few regular travellers who have a well developed routine. The Coffee Club is open very early, just across the main road. Also necessary for some of us! I would absolutely stay again. Next time I need to do business at Norwest, I won't need to choose - I'll go straight to The Hills Lodge.

10

Ruth

18 Apr 2025

·

Stayed 1 night

A comfortable and quiet spot. Absolutely comfortable beds! Spacious room, too. Couldn’t fault the place on presentation. Enjoyed excellent sleep.

2

Scott

2 Sept 2025

·

Stayed 1 night

No wi fi which was very disappointing

10

Gina

20 Nov 2025

·

Stayed 1 night

Comfortable room&bed, spacious and clean, breakfast included in the price and secure parking. Friendly staff, will def rebook another visit, thank you

6

Amy

7 Oct 2025

·

Stayed 5 nights

- Room facilities were outdated and in need of updating/repair (particularly in bathroom) - Housekeeping staff entered room for cleaning despite ‘do not disturb’ sign being on door - Pool was nice - Flat screen TV but not smart TV - Early morning external alarm on property sounded every day during our 5 night stay (generally before sunrise and often on multiple occasions) - No disability access to 1st floor rooms - Internal fridge accessories cracked

6

Luke

14 Sept 2025

·

Stayed 1 night

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, welcoming and efficient. Occasional lapses include missed orders, slow or unhelpful reception, and one report of housekeeping entering despite a do‑not‑disturb sign.

Related guest reviews

10

Terrence

22 Jun 2024

·

Stayed 2 nights

Always a great place to stay, staff are very friendly and helpful. Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.

10

Alison

18 Jan 2026

·

Stayed 1 night

Great room and common areas. Efficient staff

10

Lisa

5 Dec 2025

·

Stayed 3 nights

The property was beautiful and the staff was very helpful in getting us extra things like tissues and extra cups. It was nice to have a guest laundry because we ended up having to do multiple loads.

10

Anna

22 Oct 2025

·

Stayed 2 nights

One of the best hotel stays..ever. The staff especially were so fantastic, helpful, and accommodating.

10

Ben

10 Nov 2025

·

Stayed 1 night

Easy parking. Clean room. Great staff.

10

Stacey

23 May 2022

·

Stayed 2 nights

This hotel is amazing and so are the staff. Awesome cystomer service and the reception staff are always happy to help. The surroundings and rooms are beautiful and always clean. Downside was waiting 25 minutes in the restaurant to order a coffee and when i asked the waitress she said she wouldnt be long and then after 25 minutes said she thought someone would have seeved me. Overall i love this hotel and have stayed a few times

6

Edward

29 Jul 2025

·

Stayed 1 night

I was unhappy that they did not transfer a breakfast that I had paid for to the additional day stay. Receptionist very unhelpful.

10

Terri

23 Nov 2025

·

Stayed 1 night

Plenty of rooms and parking available. Breakfast could of had more variety. The rooms are comfortable and clean. Staff were very nice and professional..i would stay here again

6

Jennifer

24 Nov 2024

·

Stayed 2 nights

I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.

6

Luke

14 Sept 2025

·

Stayed 1 night

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Norwest and Castle Hill, with shops and dining nearby, and typically quiet surroundings. Some note its position on a main road and limited public transport options.

Related guest reviews

10

ROSS

20 Aug 2025

·

Stayed 2 nights

Conveniently located.

10

Lynne

13 Nov 2023

·

Stayed 1 night

A lovely place to stay very convenient location.

8

Michelle

24 Aug 2025

·

Stayed 1 night

We always enjoy our stay at the Hills Lodge as the rooms are very well appointed, the staff are friendly and the surrounding gardens are well maintained. The position on a main road is the only downside

10

Cody

29 Mar 2024

·

Stayed 1 night

Don't be put off by the name (a "lodge" has a certain meaning to me) - if you're looking for an excellent hotel near Norwest, The Hills Lodge is it. The rates were better than competitive, and the room was spacious and well fitted out. I had a small balcony overlooking a pool, and I always enjoy having an open area when staying away from home, so this was a big plus for me. The only issue I had was the connections for the TV were not accessible, preventing plugging in a laptop to watch my own shows rather than learn (yet another) hotel's unique TV viewing system. Small detail for most, annoyance to a few regular travellers who have a well developed routine. The Coffee Club is open very early, just across the main road. Also necessary for some of us! I would absolutely stay again. Next time I need to do business at Norwest, I won't need to choose - I'll go straight to The Hills Lodge.

8

KIMBERLEY

17 Sept 2025

·

Stayed 1 night

Really beautiful place. Great big carpark. My room was clean and very spacious. I was also very happy with the price of the stay. We only stayed one night as were were just passing through but i would be happy to stay again. The lodge was in a suprisingly location but it was nice and close to shopping complexes and lots of food options. 24hr reception. We had no problems.

10

Geoffrey

10 Nov 2025

·

Stayed 3 nights

There for a work trip - the perfect spot, quiet, convenient & close to outside dining options.

10

Victor

1 Dec 2024

·

Stayed 1 night

Great staff, quiet surroundings terrific stopover when visiting or driving through Sydney

8

Cheryle

24 Oct 2022

·

Stayed 1 night

A short, hurried overnight stay. I loved that it was low rise. Accommodation was very spacious and comfortable, we wish we had more time to enjoy it. The bed linen was good quality. It was the best night sleep I have had in a while. Darlene rates a special mention for her friendly manner and assistance. Breakfast staff spent much time talking to each other at the expense of guests who were on a tight schedule. They had to be approached so we could be seated. Located a little bit away from public transport and taxis do not always respond to short journey requests.

8

Richard

27 Nov 2024

·

Stayed 3 nights

Very convenient

10

Roslyn

2 Feb 2025

·

Stayed 1 night

Good place to stay. Not far from Castle Hill Showground.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On‑site restaurant and breakfasts are often enjoyed and considered tasty. Several guests found the breakfast buffet limited, the menu modest, experienced slow service, or encountered limited room service hours.

Related guest reviews

10

Cary

5 Jan 2025

·

Stayed 1 night

The rooms are comfortable and the staff is very helpful and polite.Restaurant has good food, but the menu isn't extensive

10

Farris

27 Jun 2025

·

Stayed 3 nights

Very nice country club feel and a high quality breakfast that you pay for.

10

Emily

19 Jun 2025

·

Stayed 2 nights

Clean and comfortable with specious rooms. Breakfast was delicious and plenty of parking

10

Tim

12 Jul 2025

·

Stayed 1 night

Stayed for one night and had some lovely food in the restaurant and a great night's sleep. Great value for the price we paid. Regretted not going for the breakfast buffet for $25

10

Stacey

23 May 2022

·

Stayed 2 nights

This hotel is amazing and so are the staff. Awesome cystomer service and the reception staff are always happy to help. The surroundings and rooms are beautiful and always clean. Downside was waiting 25 minutes in the restaurant to order a coffee and when i asked the waitress she said she wouldnt be long and then after 25 minutes said she thought someone would have seeved me. Overall i love this hotel and have stayed a few times

10

John

17 Dec 2023

·

Stayed 1 night

Great staff. Beautiful clean large room. Wonderful buffet breakfast.

10

Terri

23 Nov 2025

·

Stayed 1 night

Plenty of rooms and parking available. Breakfast could of had more variety. The rooms are comfortable and clean. Staff were very nice and professional..i would stay here again

6

Jennifer

24 Nov 2024

·

Stayed 2 nights

I stayed at the Hills Lodge partly for a work function at Norwest Business Park. The hotel is quaint and the room was okay, very clean but well and truly outdated. The service was absolutely disappointing. Ordered room service for a late breakfast and after an hour, I called to see where it was and was told it was missed because they were so busy. I decided to walk up and then eat at the restaurant, which was almost entirely empty and I wasn’t allowed to sit down at a table at the restaurant as I wasn’t having high tea and had to eat by the bar with only lounge chairs, even though there were at least 10 empty tables! I declined and found myself a restaurant down the road. Staff were always polite, just terribly unhelpful.

6

Ashwin

28 Feb 2026

·

Stayed 2 nights

Room are basic compared to the price. Breakfast is limited in variety. Very courteous and considerate staff!

8

Marisa

11 Jul 2025

·

Stayed 3 nights

All around a lovely place, but there's a few things you can improve. We arrive at the hotel after 9pm from a conference and couldn't order room service, since the restaurant close early, maybe something you should consider. Also was not lights around the property at the entrance to our room and we are on our seventies and wasn't that save for us, and due to my mobility was closer for us to go through the back as it was few steps to the room, but we love the place and planning to go back, will be good to see improvements on our return.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $160	2	3
4	5 $133	6 $223	7	8 $189	9 $138	10 $188
11 $133	12 $189	13 $212	14 $201	15 $201	16 $156	17 $166
18 $127	19 $172	20 $166	21 $166	22 $144	23 $155	24 $172
25 $133	26 $129	27 $176	28 $175	29 $152	30 $164	31 $174

Peppers The Hills Lodge

Prices for Peppers The Hills Lodge

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed

Premium Room, Multiple Beds

Superior Room, 1 King Bed, Balcony

Suite (Lodge)

Premium Room, 1 Queen Bed

Superior Room (Bath & Balcony)

Guest reviews of Peppers The Hills Lodge

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Peppers The Hills Lodge

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $139	26 $141
27 $119	28 $135	29	30 $164