The Waves Tulum by BNB Experience
32 US$
/ noche
Promedio para septiembre
Precios para The Waves Tulum by BNB Experience
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32 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Waves Tulum by BNB Experience, los precios por noche son de 17 US$ de media en el mes más barato (julio) y de 78 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 78 US$ |
| febrero | 40 US$ |
| marzo | 63 US$ |
| abril | 53 US$ |
| mayo | 29 US$ |
| junio | 43 US$ |
| julio | 17 US$ |
| agosto | 19 US$ |
| septiembre | 32 US$ |
| octubre | 29 US$ |
| noviembre | 35 US$ |
| diciembre | 43 US$ |
E
F
M
A
M
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sept · 32 US$
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Más caro: enero (aprox. 78 US$)
Más barato: julio (aprox. 17 US$)
Acerca de esta propiedad
Tendrás una terraza y jardín donde sentarte a contemplar el paisaje.
Servicios
Tendrás una terraza y jardín donde sentarte a contemplar el paisaje.
Servicios empresariales
La recepción tiene un horario limitado. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Se ofrece un desayuno continental todos los días de 08:00 a 11:00 con un coste adicional.
Habitaciones
Reserva una de las 2 habitaciones con cocina básica, placa de cocina y microondas, y disfruta de una estancia inolvidable. Las habitaciones disponen de balcón o patio. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. Entre las comodidades, se incluyen caja fuerte y escritorio, además de un servicio de limpieza disponible a petición.
Ubicación
Si decides alojarte en Kuxa The Waves de Tulum, apenas te separarán diez minutos en coche de Ruinas mayas de Tulum y Playa de Tulum. Además, este apartotel se encuentra a 6,7 km de Playa Paraíso y a 11,5 km de Reserva de la biosfera Sian Ka'an.
Qué hay cerca
Parque Dos Aguas(0.6 millas)
Hospital de Tulum(0.6 millas)
Centro de salud y bienestar Holistika Art Walk(1.2 millas)
Centro comercial Hunab Lifestyle Center(1.3 millas)
Parque del Jaguar(1.4 millas)
Cenote Calavera(2.5 millas)
Acceso al Parque Jaguar(2.6 millas)
Cenote Cristal(2.6 millas)
Parque Nacional Tulum(2.6 millas)
Mirador Jaguar Tulum(2.6 millas)
Torre de Tulum(2.8 millas)
Playa de Tulum(2.9 millas)
Cenote Escondido(3 millas)
Cenote Esqueleto(3 millas)
Playa Ruinas(3.1 millas)
Aeropuerto Internacional de Tulum (TQO)(26 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(74.3 millas)
Aparcamiento
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Caja fuerte
Ubicación
Avenida Kukulkan region 1, mza 32, lt 1, Tulum, Estado de Quintana Roo, México
Parque Dos Aguas (0.6 millas)
Hospital de Tulum (0.6 millas)
Centro de salud y bienestar Holistika Art Walk (1.2 millas)
Centro comercial Hunab Lifestyle Center (1.3 millas)
Parque del Jaguar (1.4 millas)
Cenote Calavera (2.5 millas)
Opciones de habitación
5
Habitación estándar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
334 ft²
Balcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Cocina americana
Reseñas de los huéspedes sobre The Waves Tulum by BNB Experience
6.9
Agradable
Basado en 154 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Waves Tulum by BNB Experience, los huéspedes describen una combinación de habitaciones espaciosas y confortables, y un personal amable, junto con desventajas importantes, como instalaciones poco mantenidas, servicios intermitentes y un camino de acceso sin pavimentar en un barrio en desarrollo con perros callejeros.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Waves Tulum by BNB Experience, los huéspedes describen una combinación de habitaciones espaciosas y confortables, y un personal amable, junto con desventajas importantes, como instalaciones poco mantenidas, servicios intermitentes y un camino de acceso sin pavimentar en un barrio en desarrollo con perros callejeros.
Muchos mencionan varias piscinas y un gimnasio, pero los cierres, el horario limitado y los problemas de limpieza (especialmente agua verde o turbia) son recurrentes. El desayuno recibe elogios, mientras que las opciones de comida en el lugar y el servicio de bar pueden ser inexistentes o mínimos. Espere una estancia económica con alojamiento espacioso, pero con mantenimiento, servicios y alrededores desiguales.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Hay varias piscinas y un gimnasio disponibles, pero muchos huéspedes informan de cierres o horarios limitados (especialmente el bar de la piscina y el spa), áreas poco mantenidas y cortes ocasionales de electricidad o agua. Algunas instalaciones, como fuentes y ascensores, han tenido fallas.
Reseñas de huéspedes relacionadas
8
Saleem
18 feb 2024
·
Se alojó 3 noches
The villa suites are huge, I just wished they paid attention to detail more. Certain things could’ve been better but honestly it’s a new place and they’re still developing it so I will cut them some slack. The staff is very friendly especially at the front desk. You get a lot of privacy which I appreciate and there is always an accessible parking lot if needed. Overall I had a good experience. Lots of pools, lots of restaurant options to choose from. If you need more options, the Tulum strip isn’t too far away. I recommend renting a car if you’re visiting Tulum so you can really explore everywhere conveniently.
The villa suites are huge, I just wished they paid attention to detail more. Certain things could’ve been better but honestly it’s a new place and they’re still developing it so I will cut them some slack. The staff is very friendly especially at the front desk. You get a lot of privacy which I appreciate and there is always an accessible parking lot if needed. Overall I had a good experience. Lots of pools, lots of restaurant options to choose from. If you need more options, the Tulum strip isn’t too far away. I recommend renting a car if you’re visiting Tulum so you can really explore everywhere conveniently.
10
VILMA
25 mar 2024
·
Se alojó 7 noches
In general, our stay was nice. Breakfast was good and sauna y gym are ok. Gym needs maintenance but we worked out with the machines that we could.
In general, our stay was nice. Breakfast was good and sauna y gym are ok. Gym needs maintenance but we worked out with the machines that we could.
10
Iran
18 ene 2023
·
Se alojó 19.373 noches
Treatment by the personnel was excelent! Front desk guys were always very helpful and nice. Property was modern everywhere. Only thing I would've change is there could have been a pool bar.
Treatment by the personnel was excelent! Front desk guys were always very helpful and nice. Property was modern everywhere. Only thing I would've change is there could have been a pool bar.
6
Emma
7 nov 2024
·
Se alojó 2 noches
We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.
We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.
6
Thomas
11 feb 2024
·
Se alojó 3 noches
This hotel has much potential but seems only half finished and very ghost like as parts of the building have not finished construction, many fountains were not turned on, while other parts were full of rust and not maintained despite the hotel being less than 2 years old. The rooms are very nice on the inside with a little kitchen and are kept clean. But the outside of the hotel, metal parts around the pools etc. are rusty and dirty. The breakfast buffet was OK, but without so many options. There was no lunch or dinner service. Also the pool bar only opened one of the three days we stayed there, and only in the afternoon/evening.
This hotel has much potential but seems only half finished and very ghost like as parts of the building have not finished construction, many fountains were not turned on, while other parts were full of rust and not maintained despite the hotel being less than 2 years old. The rooms are very nice on the inside with a little kitchen and are kept clean. But the outside of the hotel, metal parts around the pools etc. are rusty and dirty. The breakfast buffet was OK, but without so many options. There was no lunch or dinner service. Also the pool bar only opened one of the three days we stayed there, and only in the afternoon/evening.
8
Marie-Soleil
3 abr 2024
·
Se alojó 7 noches
Awesome staff, beautiful rooms, easy to get in a out of the property, two garages, a lot of pools, the meals were more than excellent. Very satisfied and would recommend. The only downsides were that we rented at this particular location because of the cenote which was closed the whole week we were there and the pools weren't looked after very much, lots of debris (don't mind this) but the main pool was green our last two days there.
Awesome staff, beautiful rooms, easy to get in a out of the property, two garages, a lot of pools, the meals were more than excellent. Very satisfied and would recommend. The only downsides were that we rented at this particular location because of the cenote which was closed the whole week we were there and the pools weren't looked after very much, lots of debris (don't mind this) but the main pool was green our last two days there.
8
Kristina L
13 abr 2024
·
Se alojó 7 noches
This property is more of a hotel rather than a resort. It is clean and safe with easy parking. It seemed deserted most of the time with few people staying there. The fountains are all turned off, the infinity pool is slowly evaporating away. The restaurant was not very tempting and the pool bar was never open. It is a great place if you are just expecting a hotel and not a resort. Rooms were clean, plunge pool was clean on our porch and it had easy walking access to one of the main roads in Tulum. We always felt safe in and around the hotel.
This property is more of a hotel rather than a resort. It is clean and safe with easy parking. It seemed deserted most of the time with few people staying there. The fountains are all turned off, the infinity pool is slowly evaporating away. The restaurant was not very tempting and the pool bar was never open. It is a great place if you are just expecting a hotel and not a resort. Rooms were clean, plunge pool was clean on our porch and it had easy walking access to one of the main roads in Tulum. We always felt safe in and around the hotel.
4
Sarah
26 ago 2024
·
Se alojó 3 noches
Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
6
Adrianna
10 may 2024
·
Se alojó 3 noches
Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
4
MARIA CATALINA
4 abr 2024
·
Se alojó 2 noches
Reserve este lugar para relajarme teniendo más opciones sin embargo me llamo la atención que ofertaban un cenote dentro de las instalaciones y servicio en Pool bar, cuando llegue y procesaron el cobro, al acompañarnos a la habitación nos comentan. Que el cenote estaba cerrado por que debía tener mantenimiento y no estaría disponible por varios días, que no había servicio de Pool bar en la piscina. El hotel cuenta con 3 piscinas pero La piscina redonda estaba con aspecto sucio el agua se veía color verde. Entonces pensaba irme y reclamar mi reembolso pero solicité a hotel. Com intervención y nos regalaron los de administración de hotel dos pases de masaje relajante lo cual compensó parte del plan de relajación , la señorita Noemi de recepción fue muy atenta y amable el personal, el inconveniente solo que las instalaciones que mencione necesitaban mantenimiento urgente. La comida del restaurante estaba rica. Pero los platos que me tocó tomar en el desayuno no olían a bien lavados pedí amablemente que lo volvieran a lavar y el personal retiró todos y los volvieron a lavar, creo que falta más supervisión de quien administra para mantener en óptimas condiciones el hotel que es muy lindo su aspecto. Ya que tienen un concepto como departamentos, las habitaciones están muy bonitas y completas con cocina, refrigerador y mini alberca, me gustaría volver y ver qué hicieron cambios por que las instalaciones lo valen,
Reserve este lugar para relajarme teniendo más opciones sin embargo me llamo la atención que ofertaban un cenote dentro de las instalaciones y servicio en Pool bar, cuando llegue y procesaron el cobro, al acompañarnos a la habitación nos comentan. Que el cenote estaba cerrado por que debía tener mantenimiento y no estaría disponible por varios días, que no había servicio de Pool bar en la piscina. El hotel cuenta con 3 piscinas pero La piscina redonda estaba con aspecto sucio el agua se veía color verde. Entonces pensaba irme y reclamar mi reembolso pero solicité a hotel. Com intervención y nos regalaron los de administración de hotel dos pases de masaje relajante lo cual compensó parte del plan de relajación , la señorita Noemi de recepción fue muy atenta y amable el personal, el inconveniente solo que las instalaciones que mencione necesitaban mantenimiento urgente. La comida del restaurante estaba rica. Pero los platos que me tocó tomar en el desayuno no olían a bien lavados pedí amablemente que lo volvieran a lavar y el personal retiró todos y los volvieron a lavar, creo que falta más supervisión de quien administra para mantener en óptimas condiciones el hotel que es muy lindo su aspecto. Ya que tienen un concepto como departamentos, las habitaciones están muy bonitas y completas con cocina, refrigerador y mini alberca, me gustaría volver y ver qué hicieron cambios por que las instalaciones lo valen,
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es irregular; muchos mencionan moho, ropa de cama manchada, superficies pegajosas, plagas y piscinas verdes o turbias, aunque algunos huéspedes encontraron sus espacios adecuadamente limpios.
Reseñas de huéspedes relacionadas
4
Victor
16 jul 2024
·
Se alojó 5 noches
The place was very dirty. Doesn’t seem to have a lot of staff. We didn’t even go in the pool because the water seemed sketchy.
The place was very dirty. Doesn’t seem to have a lot of staff. We didn’t even go in the pool because the water seemed sketchy.
6
Robin
17 jul 2024
·
Se alojó 5 noches
It was dirty
It was dirty
8
leidy
21 ago 2024
·
Se alojó 2 noches
En general todo muy bien disfrutamos la piscina en la noche con los niños
En general todo muy bien disfrutamos la piscina en la noche con los niños
4
Shelley Lynn
24 ago 2024
·
Se alojó 7 noches
The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.
The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.
4
Angelica
11 ago 2024
·
Se alojó 2 noches
Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!
Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!
6
Diego
7 jun 2024
·
Se alojó 3 noches
Albercas sucias y no había agua en la mañana para bañarse
Albercas sucias y no había agua en la mañana para bañarse
8
Noshai
1 ene 2024
·
This hotel was absolutely phenomenal. It was clean, our room had a completely stocked kitchen, plenty of closet space, the bathroom was a decent size with good water pressure and the view from the balcony was gorgeous. The breakfast buffet was also very delicious. The staff were all very helpful and accommodating as well. My only critique was the pools…they were not very clean and that stopped me from swimming in them.
This hotel was absolutely phenomenal. It was clean, our room had a completely stocked kitchen, plenty of closet space, the bathroom was a decent size with good water pressure and the view from the balcony was gorgeous. The breakfast buffet was also very delicious. The staff were all very helpful and accommodating as well. My only critique was the pools…they were not very clean and that stopped me from swimming in them.
6
Maurice
14 may 2024
·
Se alojó 5 noches
I've stayed at this property twice. First in Feb 2023 and again may 2024. The condition of the rooms have gone down hill. There was mildew covering the shower head and every other piece of metal in the bathroom. The show also had mildew stains in the back corner. Other than that the stove top didn't seem to work or I couldn't figure it out. The staff is always kind and helpful. The rest of the room outside the bathroom was clean. The pool bar was only open sporadically and you must pay there so have cash or card in the pool with you as you can't charge to your room. We took Taxi's every where we went so the location wasn't a bother to us, but I definitely wouldn't say this hotel is in a great walkable location especially after dark it gets a little sketchy. All in all good budget hotel you get what you pay for. I would say pick a side if your more of a town person stay in town and save on taxi's and if your all about the beach stay at the beach. It cost roughly 30 dollars each way to the beach and 15 each way to town by taxi.
I've stayed at this property twice. First in Feb 2023 and again may 2024. The condition of the rooms have gone down hill. There was mildew covering the shower head and every other piece of metal in the bathroom. The show also had mildew stains in the back corner. Other than that the stove top didn't seem to work or I couldn't figure it out. The staff is always kind and helpful. The rest of the room outside the bathroom was clean. The pool bar was only open sporadically and you must pay there so have cash or card in the pool with you as you can't charge to your room. We took Taxi's every where we went so the location wasn't a bother to us, but I definitely wouldn't say this hotel is in a great walkable location especially after dark it gets a little sketchy. All in all good budget hotel you get what you pay for. I would say pick a side if your more of a town person stay in town and save on taxi's and if your all about the beach stay at the beach. It cost roughly 30 dollars each way to the beach and 15 each way to town by taxi.
4
Latifa
2 jun 2023
·
Se alojó 4 noches
The overall appearance of the hotel is nice but there is a lack of cleanliness as well as the water system is not the best. The staff is nice. To go into details about cleanliness the sheets were not clean on day 1 of check in. There were obvious stains and i had to ask for them to be replaced. Also the towels and wash cloths are not clean. I understand that guest will tend to dirty up wash cloths and towels but that’s when they need to be replaced after so many washes. You can’t keep reusing them. I had to consistently ask for them to be replaced. When speaking with the office I was told that they weren’t dirty. I had to bring the wash cloths to the office to show them. I was told customers throw them in the trash and it cost them money. I was stunned. If you don’t mine random dogs running around the property and pooping on the grounds.
The overall appearance of the hotel is nice but there is a lack of cleanliness as well as the water system is not the best. The staff is nice. To go into details about cleanliness the sheets were not clean on day 1 of check in. There were obvious stains and i had to ask for them to be replaced. Also the towels and wash cloths are not clean. I understand that guest will tend to dirty up wash cloths and towels but that’s when they need to be replaced after so many washes. You can’t keep reusing them. I had to consistently ask for them to be replaced. When speaking with the office I was told that they weren’t dirty. I had to bring the wash cloths to the office to show them. I was told customers throw them in the trash and it cost them money. I was stunned. If you don’t mine random dogs running around the property and pooping on the grounds.
4
Jonathan
8 ene 2025
·
Se alojó 2 noches
Stains, mildew smell!!, leak in kitchen, bedbugs (?) biting on stained sofa. The private road was so flooded after a rainstorm, that we had to wait five hours before we could even drive in. Needs to be graded and taken responsibility for. Kites blamed the Mexican government.The place obviously hasn’t been maintained since it was built. Looks like they built it next to a slum and then ran out of money and have let it coast for a few years.
Stains, mildew smell!!, leak in kitchen, bedbugs (?) biting on stained sofa. The private road was so flooded after a rainstorm, that we had to wait five hours before we could even drive in. Needs to be graded and taken responsibility for. Kites blamed the Mexican government.The place obviously hasn’t been maintained since it was built. Looks like they built it next to a slum and then ran out of money and have let it coast for a few years.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y cuentan con cocinetas, y muchas incluyen piscinas privadas; las camas suelen ser cómodas. Sin embargo, los huéspedes informan de agua caliente o aire acondicionado intermitente, Wi-Fi débil, problemas con las cerraduras de las puertas y ruido ocasional o vistas malas.
Reseñas de huéspedes relacionadas
8
Saleem
18 feb 2024
·
Se alojó 3 noches
The villa suites are huge, I just wished they paid attention to detail more. Certain things could’ve been better but honestly it’s a new place and they’re still developing it so I will cut them some slack. The staff is very friendly especially at the front desk. You get a lot of privacy which I appreciate and there is always an accessible parking lot if needed. Overall I had a good experience. Lots of pools, lots of restaurant options to choose from. If you need more options, the Tulum strip isn’t too far away. I recommend renting a car if you’re visiting Tulum so you can really explore everywhere conveniently.
The villa suites are huge, I just wished they paid attention to detail more. Certain things could’ve been better but honestly it’s a new place and they’re still developing it so I will cut them some slack. The staff is very friendly especially at the front desk. You get a lot of privacy which I appreciate and there is always an accessible parking lot if needed. Overall I had a good experience. Lots of pools, lots of restaurant options to choose from. If you need more options, the Tulum strip isn’t too far away. I recommend renting a car if you’re visiting Tulum so you can really explore everywhere conveniently.
10
Jegadheswaran
13 ago 2024
·
Se alojó 2 noches
Spacious and Quite… over all Excellent ..
Spacious and Quite… over all Excellent ..
8
Jacquen
17 jul 2024
·
Se alojó 4 noches
All in all good for the price
All in all good for the price
6
Cruz
25 ago 2024
·
Se alojó 1 noche
Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
6
Maurice
14 may 2024
·
Se alojó 5 noches
I've stayed at this property twice. First in Feb 2023 and again may 2024. The condition of the rooms have gone down hill. There was mildew covering the shower head and every other piece of metal in the bathroom. The show also had mildew stains in the back corner. Other than that the stove top didn't seem to work or I couldn't figure it out. The staff is always kind and helpful. The rest of the room outside the bathroom was clean. The pool bar was only open sporadically and you must pay there so have cash or card in the pool with you as you can't charge to your room. We took Taxi's every where we went so the location wasn't a bother to us, but I definitely wouldn't say this hotel is in a great walkable location especially after dark it gets a little sketchy. All in all good budget hotel you get what you pay for. I would say pick a side if your more of a town person stay in town and save on taxi's and if your all about the beach stay at the beach. It cost roughly 30 dollars each way to the beach and 15 each way to town by taxi.
I've stayed at this property twice. First in Feb 2023 and again may 2024. The condition of the rooms have gone down hill. There was mildew covering the shower head and every other piece of metal in the bathroom. The show also had mildew stains in the back corner. Other than that the stove top didn't seem to work or I couldn't figure it out. The staff is always kind and helpful. The rest of the room outside the bathroom was clean. The pool bar was only open sporadically and you must pay there so have cash or card in the pool with you as you can't charge to your room. We took Taxi's every where we went so the location wasn't a bother to us, but I definitely wouldn't say this hotel is in a great walkable location especially after dark it gets a little sketchy. All in all good budget hotel you get what you pay for. I would say pick a side if your more of a town person stay in town and save on taxi's and if your all about the beach stay at the beach. It cost roughly 30 dollars each way to the beach and 15 each way to town by taxi.
8
Jeanelle
1 ene 2025
·
Se alojó 1 noche
Our stay was comfortable. However we were placed all the way at the end of the hotel. The hot water didn’t work for showering. The restaurant was not open. Pools were ok. Overall stay was ok.
Our stay was comfortable. However we were placed all the way at the end of the hotel. The hot water didn’t work for showering. The restaurant was not open. Pools were ok. Overall stay was ok.
6
Adrianna
10 may 2024
·
Se alojó 3 noches
Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
6
Alexander F
1 ene 2025
·
Se alojó 6 noches
Das Hotel ist gut aufgebaut und die Zimmer bieten viel Platz.Das Bett ist hervorragend. Die Küche gut ausgestattet. Leider gab es ständig Probleme mit dem elektronischen Schloss der Tür zum Apartment. Ich musste es täglich mindestens neu einstellen lassen.Ausgerechnet am 31.12. gab es einen Stromausfall der aber schnell beseitigt wurde.Die Zugangsstrasse ist eine Katastrophe.
Das Hotel ist gut aufgebaut und die Zimmer bieten viel Platz.Das Bett ist hervorragend. Die Küche gut ausgestattet. Leider gab es ständig Probleme mit dem elektronischen Schloss der Tür zum Apartment. Ich musste es täglich mindestens neu einstellen lassen.Ausgerechnet am 31.12. gab es einen Stromausfall der aber schnell beseitigt wurde.Die Zugangsstrasse ist eine Katastrophe.
6
Marion
31 oct 2024
·
Se alojó 2 noches
La structure est tres jolie mais on dirait que cest le seul investissement. Nous avons eu 2 coupures d'électricité en 2 jours, pas d'eau chaudes pendant plusieurs heures. Lhotel ne fournit pas de bouteille d'eau bien qu'elle ne soit pas potable. la route pour acceder est désastreuse. Et il n'y avait pas de restaurant pour manger. La chambre est plutot confortable avec une petite cuisine mais rien pour laver sa vaisselle et les rideaux laissent completement passer le soleil le matin.
La structure est tres jolie mais on dirait que cest le seul investissement. Nous avons eu 2 coupures d'électricité en 2 jours, pas d'eau chaudes pendant plusieurs heures. Lhotel ne fournit pas de bouteille d'eau bien qu'elle ne soit pas potable. la route pour acceder est désastreuse. Et il n'y avait pas de restaurant pour manger. La chambre est plutot confortable avec une petite cuisine mais rien pour laver sa vaisselle et les rideaux laissent completement passer le soleil le matin.
8
Isaac or Mayra
13 oct 2023
·
Se alojó 2 noches
Staff at Check-in / out were pleasant and welcoming. Our room one king and a sofa bed which looked more like an actual full sized bed, just as comfortable as the king. We’re near the pool, restaurant and entrance and parking. Only concern were the bathrooms metal fixtures some were corroding and required replacing. The patio brick fence did have algae which needed cleaning. Aside was a nice and quiet place to stay. We did have dinner and breakfast at the Restaurant onsite, not your typical restaurant feel, the all in one host, waiter, bartender was friendly and patient despite how busy he was. A little pricey but equates to the portion sizes, one entree can feed 2 ppl. We Recommend the Nachos! Overall happy to have chosen this centrally located hotel!
Staff at Check-in / out were pleasant and welcoming. Our room one king and a sofa bed which looked more like an actual full sized bed, just as comfortable as the king. We’re near the pool, restaurant and entrance and parking. Only concern were the bathrooms metal fixtures some were corroding and required replacing. The patio brick fence did have algae which needed cleaning. Aside was a nice and quiet place to stay. We did have dinner and breakfast at the Restaurant onsite, not your typical restaurant feel, the all in one host, waiter, bartender was friendly and patient despite how busy he was. A little pricey but equates to the portion sizes, one entree can feed 2 ppl. We Recommend the Nachos! Overall happy to have chosen this centrally located hotel!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal se describe con frecuencia como amable y servicial, con una ayuda excepcional en la recepción. Al mismo tiempo, varios huéspedes experimentaron un servicio lento o que no responde, interacciones groseras, fallas en el servicio de limpieza y dificultades para obtener toallas o beneficios prometidos.
Reseñas de huéspedes relacionadas
8
Lynford
11 jul 2024
·
Se alojó 4 noches
The staff was plesent,but they ran out of towels, and the toilet had to be repaired twice.
The staff was plesent,but they ran out of towels, and the toilet had to be repaired twice.
2
Sam
7 ago 2024
·
Se alojó 4 noches
DID NOT STAY! Upon reading the other reviews my boyfriend and I decided to cancel our stay at the resort as there seemed to be way more negative reviews than positive. I can not review the property as we never stayed there. However, we did qualify for a refund Expedia tried numerous times to get ahold of the resort and could not. Staff would not return their or our calls/emails, eventually, Expedia just closed the case and we didn't get any sort of refund we qualified for. Just pick somewhere else and don't even try.
DID NOT STAY! Upon reading the other reviews my boyfriend and I decided to cancel our stay at the resort as there seemed to be way more negative reviews than positive. I can not review the property as we never stayed there. However, we did qualify for a refund Expedia tried numerous times to get ahold of the resort and could not. Staff would not return their or our calls/emails, eventually, Expedia just closed the case and we didn't get any sort of refund we qualified for. Just pick somewhere else and don't even try.
4
Adair
15 ago 2024
·
Se alojó 2 noches
La propiedad está en buenas condiciones, es cómoda y cuenta con lo necesario para que uno esté a gusto… lo malo es la persona encargada del lugar, no ayuda en nada, no resuelve nada, nos dejó sin toallas porque no contaban con toallas limpias, que no había nada que hacer; hasta el segundo día en la noche tuve que ir a pedirlas… papel sanitario tampoco nos entregaron en el cuarto, hasta el día siguiente y también tuve que ir porque nunca lo mandaron.
La propiedad está en buenas condiciones, es cómoda y cuenta con lo necesario para que uno esté a gusto… lo malo es la persona encargada del lugar, no ayuda en nada, no resuelve nada, nos dejó sin toallas porque no contaban con toallas limpias, que no había nada que hacer; hasta el segundo día en la noche tuve que ir a pedirlas… papel sanitario tampoco nos entregaron en el cuarto, hasta el día siguiente y también tuve que ir porque nunca lo mandaron.
10
Roberto
22 feb 2024
·
Thomas and the rest of the staff really work hard to make this a clean pleasant stay. This place is well worth the price. Breakfast was always delicious, warm and varied. Please tip the staff, it is evident that this place is made great by the people who work here. Our family really enjoyed our stay and would definitely stay here again!
Thomas and the rest of the staff really work hard to make this a clean pleasant stay. This place is well worth the price. Breakfast was always delicious, warm and varied. Please tip the staff, it is evident that this place is made great by the people who work here. Our family really enjoyed our stay and would definitely stay here again!
6
Mary-lisa
9 mar 2023
·
Se alojó 7 noches
Jonathan and Ruel at the front desk was helpful. Whereas other staff at the front desk and restaurant were not. It felt like they were doing you a favor, with a poor attitude. And, you need a better chef and food options. Sorry... but honestly, the food and food service was yuk! Improve in these areas and maybe we will return and be happy to pay more. It has great potential.
Jonathan and Ruel at the front desk was helpful. Whereas other staff at the front desk and restaurant were not. It felt like they were doing you a favor, with a poor attitude. And, you need a better chef and food options. Sorry... but honestly, the food and food service was yuk! Improve in these areas and maybe we will return and be happy to pay more. It has great potential.
10
Michelle
29 nov 2024
·
Se alojó 1 noche
Very nice staff, breakfast was incredible, we recommend it.
Very nice staff, breakfast was incredible, we recommend it.
8
ilsse
11 jul 2024
·
Se alojó 1 noche
Very friendly staff.
Very friendly staff.
8
Jasmine
14 ago 2023
·
Se alojó 4 noches
Overall the hotel was very nice the customer service was great as well there were just two issues. When I first arrived at check in I had paid for the hotel in full so I could get it out of the way and not have any issues at check in because I knew I would be tired from my flight but there ended up being an issue to my surprise. I let the man know at the front desk that I paid in full It seemed that maybe there technology was not up to par because he told me he didn’t see that I paid. This made me nervous and was a bit unprofessional because I paid In full about a week prior so their computers should of definitely shown that. Good thing I took a screen shot of my receipt and showed it to him and I also mentioned I was tired from my flight he was compassionate and said I could get to my room and they would figure out the check in later. Even though the man was nice I do feel it was unprofessional that they didn’t have record of my payment that should never happen at a resort hotel so they need to update whatever payment process they are currently using because I was a bit embarrassed at the front desk when he made it seem like I didn’t know what I was talking about lol I am very organized and I paid in full ahead of time so there should not have been any issue at check in. The second issue happened the day before my check out date the lights went out for about an hour and then after that they kept coming on then going out. It was very inconvenient. They need to get that fixed
Overall the hotel was very nice the customer service was great as well there were just two issues. When I first arrived at check in I had paid for the hotel in full so I could get it out of the way and not have any issues at check in because I knew I would be tired from my flight but there ended up being an issue to my surprise. I let the man know at the front desk that I paid in full It seemed that maybe there technology was not up to par because he told me he didn’t see that I paid. This made me nervous and was a bit unprofessional because I paid In full about a week prior so their computers should of definitely shown that. Good thing I took a screen shot of my receipt and showed it to him and I also mentioned I was tired from my flight he was compassionate and said I could get to my room and they would figure out the check in later. Even though the man was nice I do feel it was unprofessional that they didn’t have record of my payment that should never happen at a resort hotel so they need to update whatever payment process they are currently using because I was a bit embarrassed at the front desk when he made it seem like I didn’t know what I was talking about lol I am very organized and I paid in full ahead of time so there should not have been any issue at check in. The second issue happened the day before my check out date the lights went out for about an hour and then after that they kept coming on then going out. It was very inconvenient. They need to get that fixed
2
Monica
25 oct 2023
·
Se alojó 3 noches
I honestly am not one to leave a bad review but starting from the customer service to the state of the amenities , this was a bad experience. They mention that as part of your VIP Gold Membership you get a free room upgrade based on availability. Upon check in I saw on Expedia they still had rooms available that were an upgrade from my booked room. They told me they didn\'t, even when I showed them.Then they changed it to " oh we have been instructed to give you only two free drinks". And thats what they offer ALL VIP members , no free room upgrades but two free drinks .When we went to get the free drinks , we notified the front desk and they directed us to the wrong bar ( which was closed ) , asking around we found the only bar open (the pool bar) and no bartender was there.Upon waiting she arrived and we ordered our two drinks . Front desk had told us they were going to notify the bar that were were arriving and not to worry. When we asked the bartenders she said noone had notified her and gave us attitude that we should have told these were free drinks!! The gym is run down, the treadmill had a cut in the band that almost caused me to fall while using it . The floor is broken in several places , the attachments are almost all gone. The room service would sometimes clean well and others only make the bed . They would take all the towels and not leave new ones or only one . I fell and got hurt on property due to a bump on the floor. This place was bad and ill never come back.
I honestly am not one to leave a bad review but starting from the customer service to the state of the amenities , this was a bad experience. They mention that as part of your VIP Gold Membership you get a free room upgrade based on availability. Upon check in I saw on Expedia they still had rooms available that were an upgrade from my booked room. They told me they didn\'t, even when I showed them.Then they changed it to " oh we have been instructed to give you only two free drinks". And thats what they offer ALL VIP members , no free room upgrades but two free drinks .When we went to get the free drinks , we notified the front desk and they directed us to the wrong bar ( which was closed ) , asking around we found the only bar open (the pool bar) and no bartender was there.Upon waiting she arrived and we ordered our two drinks . Front desk had told us they were going to notify the bar that were were arriving and not to worry. When we asked the bartenders she said noone had notified her and gave us attitude that we should have told these were free drinks!! The gym is run down, the treadmill had a cut in the band that almost caused me to fall while using it . The floor is broken in several places , the attachments are almost all gone. The room service would sometimes clean well and others only make the bed . They would take all the towels and not leave new ones or only one . I fell and got hurt on property due to a bump on the floor. This place was bad and ill never come back.
2
Keyonta
20 ago 2024
·
Se alojó 2 noches
My first time staying was ok, this second time around not so good. I booked a room and my cousin booked a penthouse room. Check in was late an hr or so, that was fine. My cousin got to her room 2 hrs later and the AC leaked. We just wanted towels for the leak but they insisted she change rooms. She wanted the same style room instead she was given a different style with no view. She also found a dirty pad in the shower. She asked what could be done and they said a free day but never actually gave her the free day voucher
My first time staying was ok, this second time around not so good. I booked a room and my cousin booked a penthouse room. Check in was late an hr or so, that was fine. My cousin got to her room 2 hrs later and the AC leaked. We just wanted towels for the leak but they insisted she change rooms. She wanted the same style room instead she was given a different style with no view. She also found a dirty pad in the shower. She asked what could be done and they said a free day but never actually gave her the free day voucher
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Situado en un camino de acceso sin pavimentar y lleno de baches en un barrio en desarrollo, y varios huéspedes se sintieron inseguros al caminar después del anochecer o notaron perros callejeros. El centro está a un corto trayecto en coche o a 10-20 minutos a pie para algunos, pero la playa requiere transporte y los taxis pueden ser costosos.
Reseñas de huéspedes relacionadas
8
Chynna
29 may 2024
·
Se alojó 3 noches
Great value. Easy walk downtown.
Great value. Easy walk downtown.
8
Flavio
13 may 2024
·
Se alojó 4 noches
Schönes Hotel, ca. 5 Minuten Autofahrt zum Strand. Frühstück eher spartanisch. Umgebung zum Hotel eher heruntergekommen.
Schönes Hotel, ca. 5 Minuten Autofahrt zum Strand. Frühstück eher spartanisch. Umgebung zum Hotel eher heruntergekommen.
6
Alicia
18 jul 2023
·
Se alojó 4 noches
The area around the hotel is literally the slums of Tulum. The hotel, our room, and the amenities was nice. My favorite thing about the room was our private jacuzzi. Our room was full of mosquitoes. I came to The waves with no mosquito bites and checked out with several. The water in the shower doesn’t stay hot long. The larger gentleman at the front desk kept giving us trouble for requesting for face towels claiming “Mexicans don’t use face towels only Americans” as if it wasn’t a tourist hotel. Literally every day our room was cleaned, they never provided face towels we always had to ask the front desk for some. The only nice receptionist was Luis he made the hotel enjoyable. He’s the only one who happily provided assistance & informed me that the larger gentleman was lying they provide towels whenever. I will not be back to the Waves but it was a cool way to experience the real Tulum. The hotel is only like 8 minutes from downtown Tulum which I enjoyed.
The area around the hotel is literally the slums of Tulum. The hotel, our room, and the amenities was nice. My favorite thing about the room was our private jacuzzi. Our room was full of mosquitoes. I came to The waves with no mosquito bites and checked out with several. The water in the shower doesn’t stay hot long. The larger gentleman at the front desk kept giving us trouble for requesting for face towels claiming “Mexicans don’t use face towels only Americans” as if it wasn’t a tourist hotel. Literally every day our room was cleaned, they never provided face towels we always had to ask the front desk for some. The only nice receptionist was Luis he made the hotel enjoyable. He’s the only one who happily provided assistance & informed me that the larger gentleman was lying they provide towels whenever. I will not be back to the Waves but it was a cool way to experience the real Tulum. The hotel is only like 8 minutes from downtown Tulum which I enjoyed.
4
Peter
13 may 2024
·
Se alojó 7 noches
Well it’s located in the middle of the ghetto the poorest of the poor. The breakfast was awful, the fruit was old and on the first day I found a hair. The air conditioner worked well. They hardly ever cleaned the pool. The door frame was see through, I mean inches away from the frame so the mosquitos were awful. Tulum is a dump go somewhere else for sure.
Well it’s located in the middle of the ghetto the poorest of the poor. The breakfast was awful, the fruit was old and on the first day I found a hair. The air conditioner worked well. They hardly ever cleaned the pool. The door frame was see through, I mean inches away from the frame so the mosquitos were awful. Tulum is a dump go somewhere else for sure.
8
Gabriela
12 dic 2023
·
Se alojó 3 noches
El hotel es muy bonito. Tal cual se ve en las fotos. Un super plus, es que la cocineta esta bien equipada (platos, vasos, cucharas, ollas, etc). Muy limpio y moderno. Bastante agua caliente. Lo MALO es su entorno. Las calles para entrar al lobby, y a su alrededor no estan pavimentadas. Si necesitas comprar algo, no te sientes seguro caminando por la zona.
El hotel es muy bonito. Tal cual se ve en las fotos. Un super plus, es que la cocineta esta bien equipada (platos, vasos, cucharas, ollas, etc). Muy limpio y moderno. Bastante agua caliente. Lo MALO es su entorno. Las calles para entrar al lobby, y a su alrededor no estan pavimentadas. Si necesitas comprar algo, no te sientes seguro caminando por la zona.
10
Marcela
1 sept 2024
·
Se alojó 8 noches
The street was full of holes
The street was full of holes
8
Aysha
30 abr 2023
·
Se alojó 3 noches
The property itself was very nice and well kept. It is minutes from downtown Tulum. The staff was very helpful and quick with their responses. However, the surrounding area is completely horrible. When you left the property we did not feel safe at all. We were chased my stray dogs multiple times.
The property itself was very nice and well kept. It is minutes from downtown Tulum. The staff was very helpful and quick with their responses. However, the surrounding area is completely horrible. When you left the property we did not feel safe at all. We were chased my stray dogs multiple times.
6
Obed
27 jul 2024
·
Se alojó 5 noches
Access to the front of the hotel is a dirt road not kept at all.
Access to the front of the hotel is a dirt road not kept at all.
8
Taylor
16 ene 2024
·
Se alojó 7 noches
A little more surrounded with local housing than we knew, but we enjoyed taking it all in. Local grocers were close by for fruits, vegetables and drinks. We quickly learned the shortcuts to walk to the main area of La Veleta and to Central. We felt safe walking even at night. We got lost the first night and a local told us to just make sure we stayed off the dirt side roads. There were also always taxis waiting outside the hotel for a quick ride to the beach or larger grocery store. The facility staff service was amazing, everyone was so polite and helpful. Overall the facility was pretty clean and our rooms were cleaned everyday. Linens and towels were always a little stained… but clean. Breakfast was included with our stay and we enjoyed the food every morning. We had a rooftop plunge pool, make sure it’s clean when you get there. Ours was a tiny bit on the yellow side compared to others, we had them clean it our first full day there and it was fine after that. Would stay again!
A little more surrounded with local housing than we knew, but we enjoyed taking it all in. Local grocers were close by for fruits, vegetables and drinks. We quickly learned the shortcuts to walk to the main area of La Veleta and to Central. We felt safe walking even at night. We got lost the first night and a local told us to just make sure we stayed off the dirt side roads. There were also always taxis waiting outside the hotel for a quick ride to the beach or larger grocery store. The facility staff service was amazing, everyone was so polite and helpful. Overall the facility was pretty clean and our rooms were cleaned everyday. Linens and towels were always a little stained… but clean. Breakfast was included with our stay and we enjoyed the food every morning. We had a rooftop plunge pool, make sure it’s clean when you get there. Ours was a tiny bit on the yellow side compared to others, we had them clean it our first full day there and it was fine after that. Would stay again!
6
Nurges
22 mar 2023
·
Beautiful hotel, but horrible location. The hotel is in the middle of surrounding neighborhoods that are in poverty. Directions were hard to get around, definitely need a car. Everytime we would navigate to the hotel we would find ourselves hitting many potholes along the dirt road circling around to find the entrance. Location was 10-15 minutes away from anything. Just wanted to warn other as it was a complete shock to us and made our trip very inconvenient as I was pregnant and the drive was so uncomfortable. Also the food was very bland, not sure I would return but they definitely tried with the aesthetics of the hotel.
Beautiful hotel, but horrible location. The hotel is in the middle of surrounding neighborhoods that are in poverty. Directions were hard to get around, definitely need a car. Everytime we would navigate to the hotel we would find ourselves hitting many potholes along the dirt road circling around to find the entrance. Location was 10-15 minutes away from anything. Just wanted to warn other as it was a complete shock to us and made our trip very inconvenient as I was pregnant and the drive was so uncomfortable. Also the food was very bland, not sure I would return but they definitely tried with the aesthetics of the hotel.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno recibe elogios con frecuencia, pero la oferta gastronómica en el lugar es limitada: el horario del restaurante puede ser corto o estar cerrado, el bar de la piscina suele estar desatendido y el servicio a la habitación generalmente no está disponible. Algunos huéspedes también mencionaron variedad limitada o problemas de limpieza alrededor del buffet.
Reseñas de huéspedes relacionadas
10
VILMA
25 mar 2024
·
Se alojó 7 noches
In general, our stay was nice. Breakfast was good and sauna y gym are ok. Gym needs maintenance but we worked out with the machines that we could.
In general, our stay was nice. Breakfast was good and sauna y gym are ok. Gym needs maintenance but we worked out with the machines that we could.
6
Jordan
12 jul 2024
·
Se alojó 3 noches
pros: private pool outside of room airport was only 30 mins away decent breakfast met many other travelers cons: loud street dogs right outside property random cats all over the property dirty facility dirty pools dirty private pool room not really clean upon arrival many bugs in the room lots of flies around buffet not close to beach limited public beach access beach absolutely covered in seaweed given 1 towel per guest for pool and showering nonexistent swimup pool bar no bar on property at all cenote on poperty was not useable property rating 4/10, however 8/10 for overall trip because I did have fun despite poor facilities
pros: private pool outside of room airport was only 30 mins away decent breakfast met many other travelers cons: loud street dogs right outside property random cats all over the property dirty facility dirty pools dirty private pool room not really clean upon arrival many bugs in the room lots of flies around buffet not close to beach limited public beach access beach absolutely covered in seaweed given 1 towel per guest for pool and showering nonexistent swimup pool bar no bar on property at all cenote on poperty was not useable property rating 4/10, however 8/10 for overall trip because I did have fun despite poor facilities
8
Jarrod
26 mar 2024
·
Se alojó 4 noches
The staff was amazing! The front seal was super helpful and pleasant! I just wish the pools and Jacuzzi were better maintained but other than that I love this hotel and the staff!
The staff was amazing! The front seal was super helpful and pleasant! I just wish the pools and Jacuzzi were better maintained but other than that I love this hotel and the staff!
8
Joseph William
7 dic 2022
·
Se alojó 19.331 noches
Good food
Good food
2
Kimberly
21 jun 2024
·
Se alojó 4 noches
Hotel itself was fine but the food in the restaurant was inedible, there was no bar and the area was extremely unsafe and inconvenient. We left 2 days early because of how bad it was and we were not reimbursed for the days we didn’t stay. The only good thing about this hotel was the cats they had
Hotel itself was fine but the food in the restaurant was inedible, there was no bar and the area was extremely unsafe and inconvenient. We left 2 days early because of how bad it was and we were not reimbursed for the days we didn’t stay. The only good thing about this hotel was the cats they had
8
Alex
16 ago 2024
·
Se alojó 1 noche
Bel endroit rapport qualité-prix 85$ CAN pour une suite, c’est difficile à battre. Très bon petit déjeuner (fruits, yogourt, granola, pain, confitures, jus, café, œufs, riz, platanos, frijoles, chilaquiles, crêpes, viande). Chambre propre, personnel très gentil et accueillant. L’hôtel de manière générale manque un peu d’amour, mais quand même très correct! Proche du centre ville de Tulum (10 minutes à pied), mais trajet pas si agréable, de soir/nuit (route passante, pas de trottoir, petites rues sombres). On l’a quand même fait sans soucis, avec deux enfants de 8 et 10 ans (qui avaient hâte de retourner à l’hôtel!). Bref, je recommande!
Bel endroit rapport qualité-prix 85$ CAN pour une suite, c’est difficile à battre. Très bon petit déjeuner (fruits, yogourt, granola, pain, confitures, jus, café, œufs, riz, platanos, frijoles, chilaquiles, crêpes, viande). Chambre propre, personnel très gentil et accueillant. L’hôtel de manière générale manque un peu d’amour, mais quand même très correct! Proche du centre ville de Tulum (10 minutes à pied), mais trajet pas si agréable, de soir/nuit (route passante, pas de trottoir, petites rues sombres). On l’a quand même fait sans soucis, avec deux enfants de 8 et 10 ans (qui avaient hâte de retourner à l’hôtel!). Bref, je recommande!
8
Kristina L
13 abr 2024
·
Se alojó 7 noches
This property is more of a hotel rather than a resort. It is clean and safe with easy parking. It seemed deserted most of the time with few people staying there. The fountains are all turned off, the infinity pool is slowly evaporating away. The restaurant was not very tempting and the pool bar was never open. It is a great place if you are just expecting a hotel and not a resort. Rooms were clean, plunge pool was clean on our porch and it had easy walking access to one of the main roads in Tulum. We always felt safe in and around the hotel.
This property is more of a hotel rather than a resort. It is clean and safe with easy parking. It seemed deserted most of the time with few people staying there. The fountains are all turned off, the infinity pool is slowly evaporating away. The restaurant was not very tempting and the pool bar was never open. It is a great place if you are just expecting a hotel and not a resort. Rooms were clean, plunge pool was clean on our porch and it had easy walking access to one of the main roads in Tulum. We always felt safe in and around the hotel.
4
Dara
8 feb 2024
·
Se alojó 3 noches
We were very excited to stay at this hotel. We wish they shared options on how to get the the hotel from the airport bit we figured it out just fine and took the Ado bus then walked the 15mins to the hotel. Unfortunately, the walk includes some dirt roads which were unavoidable but the locals were friendly and we never felt unsafe. The hotel only had breakfast even though the website stated there were food options available throughout the day even room service which was also not available. There were no signs to tell you how to get to breakfast which is on the second level so we got lost at first. At first our room appeared very clean but we noticed our towels, comfortable had stains and our washcloths had holes. The knives in the kitchenette were rusty and unusable. The building appeared to have something black growing under some of the private pools on the upper levels. The pool bar didn’t serve food at all and didn’t open or play music until 3pm. We had to go to reception to ask for pool/beach towels instead of them simply being available by the pool like most hotels. Tomas & Omar in reception were super helpful and kind. Much like most of the staff. The cenotes onsite were hard to find and very very dark inside. It didn’t feel safe to swim in at all so we didn’t get to get in. We had high hopes and we’re cert disappointed.
We were very excited to stay at this hotel. We wish they shared options on how to get the the hotel from the airport bit we figured it out just fine and took the Ado bus then walked the 15mins to the hotel. Unfortunately, the walk includes some dirt roads which were unavoidable but the locals were friendly and we never felt unsafe. The hotel only had breakfast even though the website stated there were food options available throughout the day even room service which was also not available. There were no signs to tell you how to get to breakfast which is on the second level so we got lost at first. At first our room appeared very clean but we noticed our towels, comfortable had stains and our washcloths had holes. The knives in the kitchenette were rusty and unusable. The building appeared to have something black growing under some of the private pools on the upper levels. The pool bar didn’t serve food at all and didn’t open or play music until 3pm. We had to go to reception to ask for pool/beach towels instead of them simply being available by the pool like most hotels. Tomas & Omar in reception were super helpful and kind. Much like most of the staff. The cenotes onsite were hard to find and very very dark inside. It didn’t feel safe to swim in at all so we didn’t get to get in. We had high hopes and we’re cert disappointed.
6
Latasha
23 jul 2024
·
Se alojó 3 noches
It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
4
MARIA CATALINA
4 abr 2024
·
Se alojó 2 noches
Reserve este lugar para relajarme teniendo más opciones sin embargo me llamo la atención que ofertaban un cenote dentro de las instalaciones y servicio en Pool bar, cuando llegue y procesaron el cobro, al acompañarnos a la habitación nos comentan. Que el cenote estaba cerrado por que debía tener mantenimiento y no estaría disponible por varios días, que no había servicio de Pool bar en la piscina. El hotel cuenta con 3 piscinas pero La piscina redonda estaba con aspecto sucio el agua se veía color verde. Entonces pensaba irme y reclamar mi reembolso pero solicité a hotel. Com intervención y nos regalaron los de administración de hotel dos pases de masaje relajante lo cual compensó parte del plan de relajación , la señorita Noemi de recepción fue muy atenta y amable el personal, el inconveniente solo que las instalaciones que mencione necesitaban mantenimiento urgente. La comida del restaurante estaba rica. Pero los platos que me tocó tomar en el desayuno no olían a bien lavados pedí amablemente que lo volvieran a lavar y el personal retiró todos y los volvieron a lavar, creo que falta más supervisión de quien administra para mantener en óptimas condiciones el hotel que es muy lindo su aspecto. Ya que tienen un concepto como departamentos, las habitaciones están muy bonitas y completas con cocina, refrigerador y mini alberca, me gustaría volver y ver qué hicieron cambios por que las instalaciones lo valen,
Reserve este lugar para relajarme teniendo más opciones sin embargo me llamo la atención que ofertaban un cenote dentro de las instalaciones y servicio en Pool bar, cuando llegue y procesaron el cobro, al acompañarnos a la habitación nos comentan. Que el cenote estaba cerrado por que debía tener mantenimiento y no estaría disponible por varios días, que no había servicio de Pool bar en la piscina. El hotel cuenta con 3 piscinas pero La piscina redonda estaba con aspecto sucio el agua se veía color verde. Entonces pensaba irme y reclamar mi reembolso pero solicité a hotel. Com intervención y nos regalaron los de administración de hotel dos pases de masaje relajante lo cual compensó parte del plan de relajación , la señorita Noemi de recepción fue muy atenta y amable el personal, el inconveniente solo que las instalaciones que mencione necesitaban mantenimiento urgente. La comida del restaurante estaba rica. Pero los platos que me tocó tomar en el desayuno no olían a bien lavados pedí amablemente que lo volvieran a lavar y el personal retiró todos y los volvieron a lavar, creo que falta más supervisión de quien administra para mantener en óptimas condiciones el hotel que es muy lindo su aspecto. Ya que tienen un concepto como departamentos, las habitaciones están muy bonitas y completas con cocina, refrigerador y mini alberca, me gustaría volver y ver qué hicieron cambios por que las instalaciones lo valen,
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2
Javier
21 feb 2025
·
Se alojó 1 noche
Dificil acceso, el peor servicio al huesped lo encontraras en waves tulum! Te encontrarás a un argenta con cara de colico menstrual quien te dira que con paciencia resolveras el no contar con agua y luz en tu habitación. Es un bonito lugar con una pesima administración.
Dificil acceso, el peor servicio al huesped lo encontraras en waves tulum! Te encontrarás a un argenta con cara de colico menstrual quien te dira que con paciencia resolveras el no contar con agua y luz en tu habitación. Es un bonito lugar con una pesima administración.
2
Ana
11 ene 2025
·
Se alojó 4 noches
La ubicación del hotel es excelente, pero lamentablemente el estado general del lugar deja mucho que desear. Las instalaciones están descuidadas, y el servicio al cliente en el lobby no siempre es amable; en particular, una empleada mostró una actitud arrogante y poco profesional de nacionalidad argentina. Además, hubo varios problemas básicos: la limpieza de la habitación requería ser solicitada explícitamente, dos puertas interiores no funcionaban, y el agua caliente en las duchas era intermitente. Creo que el hotel tiene mucho potencial, pero necesita mejoras urgentes en su mantenimiento y en la capacitación de su personal.
La ubicación del hotel es excelente, pero lamentablemente el estado general del lugar deja mucho que desear. Las instalaciones están descuidadas, y el servicio al cliente en el lobby no siempre es amable; en particular, una empleada mostró una actitud arrogante y poco profesional de nacionalidad argentina. Además, hubo varios problemas básicos: la limpieza de la habitación requería ser solicitada explícitamente, dos puertas interiores no funcionaban, y el agua caliente en las duchas era intermitente. Creo que el hotel tiene mucho potencial, pero necesita mejoras urgentes en su mantenimiento y en la capacitación de su personal.
6
Luis
7 ene 2025
·
Se alojó 1 noche
tardaron hasta las 4 en entregar la habitacion, por fallas en su sistema. tuvieron que abrirnos sin llave. no habia jabon el al baño. el area circundante da miedo.
tardaron hasta las 4 en entregar la habitacion, por fallas en su sistema. tuvieron que abrirnos sin llave. no habia jabon el al baño. el area circundante da miedo.
10
Helder Alberto
2 ene 2025
·
Se alojó 2 noches
Lo raro es que no hicieron limpieza a la habitación, normalmente hacen limpieza en el transcurso del día pero esta vez no hubo limpieza.
Lo raro es que no hicieron limpieza a la habitación, normalmente hacen limpieza en el transcurso del día pero esta vez no hubo limpieza.
10
Gerardo Hector
27 dic 2024
·
Se alojó 1 noche
Todo fue muy bueno, son habitaciones comodas y equipadas, el unico detalle es que no contaban con toalla en la ducha.
Todo fue muy bueno, son habitaciones comodas y equipadas, el unico detalle es que no contaban con toalla en la ducha.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:30
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-17: NO DATA
- 2026-09-18: 20.97628331708908USD
- 2026-09-19: 23.972893654346464USD
- 2026-09-20: 23.86161502590179USD
- 2026-09-21: 24.849624535846708USD
- 2026-09-22: 24.82192046756744USD
- 2026-09-23: 24.82192046756744USD
- 2026-09-24: 24.788508173561095USD
- 2026-09-25: 24.870568574810026USD
- 2026-09-26: 24.870568574810026USD
- 2026-09-27: 24.791972551631925USD
- 2026-09-28: 24.884875294876096USD
- 2026-09-29: 24.861113298797605USD
- 2026-09-30: 24.870568574810026USD
- 2026-10-01: 24.849624535846708USD
- 2026-10-02: 24.849624535846708USD
- 2026-10-03: 24.870568574810026USD
- 2026-10-04: 24.884875294876096USD
- 2026-10-05: 24.861113298797605USD
- 2026-10-06: 24.884875294876096USD
- 2026-10-07: 24.884875294876096USD
- 2026-10-08: 24.861113298797605USD
- 2026-10-09: 24.861113298797605USD
- 2026-10-10: 24.884875294876096USD
- 2026-10-11: 24.884875294876096USD
- 2026-10-12: 24.884875294876096USD
- 2026-10-13: 24.884875294876096USD
- 2026-10-14: 24.884875294876096USD
- 2026-10-15: 24.884875294876096USD
- 2026-10-16: 24.99270050153732USD
- 2026-10-17: 24.884875294876096USD
- 2026-10-18: 24.884875294876096USD
- 2026-10-19: 24.884875294876096USD
- 2026-10-20: 24.884875294876096USD
- 2026-10-21: 24.99270050153732USD
- 2026-10-22: 24.861113298797605USD
- 2026-10-23: 24.884875294876096USD
- 2026-10-24: 24.861113298797605USD
- 2026-10-25: 24.884875294876096USD
- 2026-10-26: 24.861113298797605USD
- 2026-10-27: 24.861113298797605USD
- 2026-10-28: 24.99270050153732USD
- 2026-10-29: 24.884875294876096USD
- 2026-10-30: 24.884875294876096USD
- 2026-10-31: 24.99270050153732USD
- 2026-11-01: 34.855990847396846USD
- 2026-11-02: 35.001792737388605USD
- 2026-11-03: 34.855990847396846USD
- 2026-11-04: 34.821642886447904USD
- 2026-11-05: 34.855990847396846USD
- 2026-11-06: 35.001792737388605USD
- 2026-11-07: 34.855990847396846USD
- 2026-11-08: 34.821642886447904USD
- 2026-11-09: 34.855990847396846USD
- 2026-11-10: 34.855990847396846USD
- 2026-11-11: 34.855990847396846USD
- 2026-11-12: 34.855990847396846USD
- 2026-11-13: 34.855990847396846USD
- 2026-11-14: 34.855990847396846USD
- 2026-11-15: 34.855990847396846USD
- 2026-11-16: 35.001792737388605USD
- 2026-11-17: 34.821642886447904USD
La recepción está abierta todos los días de 08:00 a 10:00. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Si tienes previsto llegar después de las 22:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
- El propietario no ha indicado si el alojamiento cuenta con un detector de humo.
- Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 22:00.
- Este alojamiento no acepta mascotas ni perros guía.
- Desayuno continental: 150 MXN por adulto y 150 MXN por menor (precio aproximado)
- Tarifa del servicio de limpieza: 500 MXN por día.
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Caja fuerte
General
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Solárium
Spa y centro de bienestar
Bar en la piscina
Mesas y zona de picnic
Habitación familiar
Beach Sun Loungers
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Actividades
Piscina
Jardín
Zona de juegos
Piscina al aire libre
Pool (Infinity)
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Servicios
Mostrador turístico
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Registros de entrada y salida exprés
24-Hour Front Desk
Internet
WiFi gratuito