Hotel Enjoy Pucón
US$105
/ night
Avg. for November
Prices for Hotel Enjoy Pucón
Select dates to see prices and availability
US$105
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel Enjoy Pucón average US$102 in the cheapest month (August) and US$227 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$210 |
| February | US$227 |
| March | US$108 |
| April | US$136 |
| May | US$130 |
| June | US$130 |
| July | US$126 |
| August | US$102 |
| September | US$108 |
| October | US$127 |
| November | US$105 |
| December | US$111 |
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Nov · US$105
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Most expensive: February (~US$227)
Cheapest: August (~US$102)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor pools are a perfect way to relax and recharge. Additional amenities at this Colonial hotel include...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor pools are a perfect way to relax and recharge. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and ski storage.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Dining
Grab a bite to eat at Restaurante Rangue, a family restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 151 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.
Location
When you stay at Enjoy Pucon in Pucón, you'll be on a lake, within a 5-minute walk of Enjoy Pucon Casino and Pucon Beach. This casino hotel is 0.2 mi (0.3 km) from Pucón Peninsula and 0.3 mi (0.5 km) from La Poza.
What's nearby
Enjoy Pucon Casino(0.1 Miles)
Pucon Beach(0.2 Miles)
Pucón Peninsula(0.2 Miles)
Lake Villarrica(0.2 Miles)
La Poza(0.3 Miles)
Museo Mapuche Pucon(0.5 Miles)
Santa Clara Monastery(0.9 Miles)
Feria Artesanal(1.3 Miles)
Cascadas de Rio Turbio(1.6 Miles)
Villarrica National Park(5.4 Miles)
El Claro Waterfall(6.4 Miles)
Ojos del Caburga(10.5 Miles)
Laguna Azul(11.6 Miles)
Botanical Thermal Park(12 Miles)
Lake Caburgua(14.8 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Clemente Holzapfel 190, Pucón, Chile
Enjoy Pucon Casino (0.1 Miles)
Pucon Beach (0.2 Miles)
Pucón Peninsula (0.2 Miles)
Lake Villarrica (0.2 Miles)
La Poza (0.3 Miles)
Museo Mapuche Pucon (0.5 Miles)
Room options
5
Standard Triple Room
Room details
3× Single Beds
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
5
Suite (Quadruple Room)
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Standard Double Room (Matrimonial)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Superior Quadruple Room
Room details
1 Large Double Bed
and 2 Single Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
4
Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Standard Quadruple Room
Room details
4× Single Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
Standard Twin Room
Room details
2 Single Beds
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
4
Superior Triple Room
Room details
1 Large Double Bed
and 1 Single Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
5
Superior Double Room (Matrimonial)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Hotel Enjoy Pucón
7.4
Good
Based on 1,938 verified reviews
Who stays here?
Business
7%
Couple
37%
Family
44%
Group
9%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Enjoy Pucón, travelers highlight a prime lakefront, in‑town location with striking views of Villarrica volcano and the lake, alongside a classic, partly renovated building where some public areas feel dated and ongoing works are still visible.
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What guests think
At Hotel Enjoy Pucón, travelers highlight a prime lakefront, in‑town location with striking views of Villarrica volcano and the lake, alongside a classic, partly renovated building where some public areas feel dated and ongoing works are still visible.
Service feedback is mixed, with many praising friendly staff but others noting disorganization, slow responses, and occasional rudeness. Facilities draw contrasting views too, as the spa is praised while the pool and gym areas can seem dated or crowded, and weekend events bring loud music late. Breakfast ranges from very good to understocked with lines, and rooms are often spacious and comfortable in places, with a few reports of noise or minor maintenance quirks; expect a central stay with trade‑offs.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
The spa earns consistent praise, while the indoor pool and gym areas feel dated or under renovation, and pools can be crowded. Weekend events (DJ/EDM) may be loud for nearby rooms.
Related guest reviews
10
Heverson
1 Sept 2025
·
Stayed 6 nights
Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….
Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….
4
CLAUDIA
17 Jan 2023
·
Stayed 2 nights
Hotel descuidado en su infraestructura (salvo el spa que es nuevo y de algunas habitaciones con vista al lago que estan remodeladas), servicio muy deficiente con personal joven, gentiles pero con poca preparación en términos de atención, resolver problemas e información sobre el propio hotel o el entorno (excepto las personas del aseo que hacen un muy buen trabajo y Ana Maria en el spa que realiza unos masajes maravillosos). Escasas reposeras y paraguas de sol para huéspedes, ambiente tranquilo, restaurante y bar al debe. Muy buena ubicación a orilla del lago y a pasos de todo (plaza, banco, tiendas, restaurantes, etc). En resumen, caro para lo que entrega, no cumplió expectativas.
Hotel descuidado en su infraestructura (salvo el spa que es nuevo y de algunas habitaciones con vista al lago que estan remodeladas), servicio muy deficiente con personal joven, gentiles pero con poca preparación en términos de atención, resolver problemas e información sobre el propio hotel o el entorno (excepto las personas del aseo que hacen un muy buen trabajo y Ana Maria en el spa que realiza unos masajes maravillosos). Escasas reposeras y paraguas de sol para huéspedes, ambiente tranquilo, restaurante y bar al debe. Muy buena ubicación a orilla del lago y a pasos de todo (plaza, banco, tiendas, restaurantes, etc). En resumen, caro para lo que entrega, no cumplió expectativas.
10
Fernando Rodrigo
10 Nov 2023
·
Stayed 1 night
Nice hystorical hotel with a fantastic SPA
Nice hystorical hotel with a fantastic SPA
10
Bruno
31 Jan 2023
·
Stayed 1 night
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
6
Luis Eduardo
13 Dec 2022
·
Stayed 4 nights
Encontré el hotel muy masivo en el desayuno y en general. Fue lamentable enterarme en el check in que las instalaciones aun no estan disponibles cuando anunciaron por mail que estas estarian listas el 30/11.
Encontré el hotel muy masivo en el desayuno y en general. Fue lamentable enterarme en el check in que las instalaciones aun no estan disponibles cuando anunciaron por mail que estas estarian listas el 30/11.
8
Robert
17 Dec 2025
·
Stayed 3 nights
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
8
Daniele t m
11 Jan 2026
·
Stayed 3 nights
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
10
Felipe
3 Aug 2025
·
Stayed 1 night
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
6
Denise
23 Dec 2022
·
Stayed 19,343 nights
Não pudemos avaliar a estrutura do hotel porque estava em reforma. No entanto, tivemos uma péssima experiência em relação ao hotel. Na ocasião, havia um grupo de jovens hospedados no hotel, que faziam bsrulho pelos corredores, falavam alto e gargalhavam até 4h30 da madrugada, sem nenhum controle por parte do hotel ou de seus responsáveis. Foi uma completa falta de respeito para com os demais hóspedes. Na segunda noite, quando o barulho começou e fui indagar a recepção sobre o que seria feito, a primeira resposta que recebi, pasmem, foi uma pergunta se, às 23h30, nós não gostaríamos de trocar de ala do hotel (sair da ala renovada para uma antiga onde esse grupo ñ estava). Além disso, o café da manhã foi um dos piores que vi para um hotel desse porte: quantidade sem qualidade.
Não pudemos avaliar a estrutura do hotel porque estava em reforma. No entanto, tivemos uma péssima experiência em relação ao hotel. Na ocasião, havia um grupo de jovens hospedados no hotel, que faziam bsrulho pelos corredores, falavam alto e gargalhavam até 4h30 da madrugada, sem nenhum controle por parte do hotel ou de seus responsáveis. Foi uma completa falta de respeito para com os demais hóspedes. Na segunda noite, quando o barulho começou e fui indagar a recepção sobre o que seria feito, a primeira resposta que recebi, pasmem, foi uma pergunta se, às 23h30, nós não gostaríamos de trocar de ala do hotel (sair da ala renovada para uma antiga onde esse grupo ñ estava). Além disso, o café da manhã foi um dos piores que vi para um hotel desse porte: quantidade sem qualidade.
10
Mariane
23 Jul 2023
·
Stayed 6 nights
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms are generally clean and well kept, though some mention bathroom odors and dirty public bathrooms during events. Maintenance issues are noted in certain common areas, including out‑of‑service facilities.
Related guest reviews
4
CLAUDIA
17 Jan 2023
·
Stayed 2 nights
Hotel descuidado en su infraestructura (salvo el spa que es nuevo y de algunas habitaciones con vista al lago que estan remodeladas), servicio muy deficiente con personal joven, gentiles pero con poca preparación en términos de atención, resolver problemas e información sobre el propio hotel o el entorno (excepto las personas del aseo que hacen un muy buen trabajo y Ana Maria en el spa que realiza unos masajes maravillosos). Escasas reposeras y paraguas de sol para huéspedes, ambiente tranquilo, restaurante y bar al debe. Muy buena ubicación a orilla del lago y a pasos de todo (plaza, banco, tiendas, restaurantes, etc). En resumen, caro para lo que entrega, no cumplió expectativas.
Hotel descuidado en su infraestructura (salvo el spa que es nuevo y de algunas habitaciones con vista al lago que estan remodeladas), servicio muy deficiente con personal joven, gentiles pero con poca preparación en términos de atención, resolver problemas e información sobre el propio hotel o el entorno (excepto las personas del aseo que hacen un muy buen trabajo y Ana Maria en el spa que realiza unos masajes maravillosos). Escasas reposeras y paraguas de sol para huéspedes, ambiente tranquilo, restaurante y bar al debe. Muy buena ubicación a orilla del lago y a pasos de todo (plaza, banco, tiendas, restaurantes, etc). En resumen, caro para lo que entrega, no cumplió expectativas.
10
Taylor
23 Dec 2021
·
Stayed 1 night
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
4
Mónica
6 May 2024
·
Stayed 2 nights
Al hotel le falta mantención especialmente baños comunes fuera de servicio, no hay lugares comunes para estar, nos toco mucha lluvia y frio y solo podíamos estar en las habitaciones, el desayuno pobre, la atención básica y poco atenta. La vista y la ubicación son excelentes pero se confían de eso y el hotel deja que desear.
Al hotel le falta mantención especialmente baños comunes fuera de servicio, no hay lugares comunes para estar, nos toco mucha lluvia y frio y solo podíamos estar en las habitaciones, el desayuno pobre, la atención básica y poco atenta. La vista y la ubicación son excelentes pero se confían de eso y el hotel deja que desear.
8
nadya
3 Feb 2025
·
Stayed 2 nights
Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero
Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero
10
Aguinaldo
20 Jan 2026
·
Stayed 2 nights
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
6
Scandar
24 Jun 2025
·
Stayed 5 nights
Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo
Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo
2
Sonia
26 Feb 2024
·
Stayed 3 nights
Fue una mala experiencia ya que al legar nos hicieron esperar más de 1 hora para entregar la habitación por que tenía problemas , al final pedimos cambio de habitación, respecto a la limpieza iban a las 18:00 hrs para hacer limpieza, el personal con poca voluntad,pedimos un quitasol el día que estuvo callando agua y el personal no quiso llevarlo a nuestra mesa por lo que nosotros tuvimos que ir a buscar uno y llevarlo (quitasol de terraza,los cuales eran pesados)las tazas en la servían el café cuando íbamos a la terraza estaban quebradas ( tenemos imágenes), la piscina temperada las instalaciones se encontraban sin sus vidrios por lo que el agua se encontraba fría y el cambio de temperatura a la hora de salir de la piscina era terrible.
Fue una mala experiencia ya que al legar nos hicieron esperar más de 1 hora para entregar la habitación por que tenía problemas , al final pedimos cambio de habitación, respecto a la limpieza iban a las 18:00 hrs para hacer limpieza, el personal con poca voluntad,pedimos un quitasol el día que estuvo callando agua y el personal no quiso llevarlo a nuestra mesa por lo que nosotros tuvimos que ir a buscar uno y llevarlo (quitasol de terraza,los cuales eran pesados)las tazas en la servían el café cuando íbamos a la terraza estaban quebradas ( tenemos imágenes), la piscina temperada las instalaciones se encontraban sin sus vidrios por lo que el agua se encontraba fría y el cambio de temperatura a la hora de salir de la piscina era terrible.
10
jose luiz
13 Aug 2024
·
Stayed 2 nights
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
8
Eugenio
24 Dec 2022
·
Stayed 3 nights
Bueno estaban remodelando lo que es un poco incomodo. La atencion en general buena. Habitación amplia limpia y comoda.
Bueno estaban remodelando lo que es un poco incomodo. La atencion en general buena. Habitación amplia limpia y comoda.
8
Luis Gustavo
26 Feb 2025
·
Stayed 3 nights
Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious, comfortable, and some newly updated, with standout lake or volcano views. A minority report noise from evening events and occasional maintenance quirks like weak A/C.
Related guest reviews
10
Bruno
31 Jan 2023
·
Stayed 1 night
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
10
Taylor
23 Dec 2021
·
Stayed 1 night
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
10
Jaime
9 Aug 2024
·
Stayed 1 night
Hotel antiguo pero muy bueno y muy bien ubicado Personal agradable y Excelentes vistas
Hotel antiguo pero muy bueno y muy bien ubicado Personal agradable y Excelentes vistas
8
Victor
14 Oct 2023
·
Stayed 7 nights
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
10
Paulo R
13 Oct 2023
·
Stayed 2 nights
Hotel incrível. Muito bonito, construção antiga e bem conservada. Quarto grande e banheiro enorme. Lindo visual ao redor, de frente o Vulcão e atrás o lago… magnífico! Já estive inúmeras vezes no Chile e este hotel superou todas as minhas expectativas!
Hotel incrível. Muito bonito, construção antiga e bem conservada. Quarto grande e banheiro enorme. Lindo visual ao redor, de frente o Vulcão e atrás o lago… magnífico! Já estive inúmeras vezes no Chile e este hotel superou todas as minhas expectativas!
8
Robert
17 Dec 2025
·
Stayed 3 nights
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
8
Daniele t m
11 Jan 2026
·
Stayed 3 nights
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
10
jose luiz
13 Aug 2024
·
Stayed 2 nights
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
10
Mariane
23 Jul 2023
·
Stayed 6 nights
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
8
Luis Gustavo
26 Feb 2025
·
Stayed 3 nights
Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
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AI-generated summary based on recent guest reviews
Service
Mixed feedback: many guests praise friendly, attentive staff, while others report disorganization, slow responses, and occasional rudeness at check‑in or when resolving issues.
Related guest reviews
10
Ruan
23 Jun 2025
·
Stayed 3 nights
Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!
Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!
4
Maria
6 Jan 2025
·
Stayed 3 nights
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
6
Amina
12 Apr 2024
·
Stayed 1 night
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
10
Jonathan
22 Nov 2025
·
Stayed 1 night
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
8
Daniele t m
11 Jan 2026
·
Stayed 3 nights
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
10
Felipe
3 Aug 2025
·
Stayed 1 night
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
2
Sonia
26 Feb 2024
·
Stayed 3 nights
Fue una mala experiencia ya que al legar nos hicieron esperar más de 1 hora para entregar la habitación por que tenía problemas , al final pedimos cambio de habitación, respecto a la limpieza iban a las 18:00 hrs para hacer limpieza, el personal con poca voluntad,pedimos un quitasol el día que estuvo callando agua y el personal no quiso llevarlo a nuestra mesa por lo que nosotros tuvimos que ir a buscar uno y llevarlo (quitasol de terraza,los cuales eran pesados)las tazas en la servían el café cuando íbamos a la terraza estaban quebradas ( tenemos imágenes), la piscina temperada las instalaciones se encontraban sin sus vidrios por lo que el agua se encontraba fría y el cambio de temperatura a la hora de salir de la piscina era terrible.
Fue una mala experiencia ya que al legar nos hicieron esperar más de 1 hora para entregar la habitación por que tenía problemas , al final pedimos cambio de habitación, respecto a la limpieza iban a las 18:00 hrs para hacer limpieza, el personal con poca voluntad,pedimos un quitasol el día que estuvo callando agua y el personal no quiso llevarlo a nuestra mesa por lo que nosotros tuvimos que ir a buscar uno y llevarlo (quitasol de terraza,los cuales eran pesados)las tazas en la servían el café cuando íbamos a la terraza estaban quebradas ( tenemos imágenes), la piscina temperada las instalaciones se encontraban sin sus vidrios por lo que el agua se encontraba fría y el cambio de temperatura a la hora de salir de la piscina era terrible.
6
Maria Cruz
26 Jan 2025
·
Stayed 2 nights
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
6
Junior
19 Feb 2024
·
Stayed 2 nights
Bem mais ou menos, atendentes despreparados, nao falavam portugues, hotel extremamente barulhento, hospedes mal educados (gritaria, empurra empurra) hall sempre lotado, manobristas sobrecarregados, ninguem pra pegar nossas malas (mas dos outros sim), nenhuma explicação sobre estrutura do hotel, fomos expulsos da piscina por nadar sem touca, sem ter recebido orientação antes, reservaram o quarto errado e tivemos que esperar arrumarem o quarto correto, enfim, preço de resort para um hotel meia boca.
Bem mais ou menos, atendentes despreparados, nao falavam portugues, hotel extremamente barulhento, hospedes mal educados (gritaria, empurra empurra) hall sempre lotado, manobristas sobrecarregados, ninguem pra pegar nossas malas (mas dos outros sim), nenhuma explicação sobre estrutura do hotel, fomos expulsos da piscina por nadar sem touca, sem ter recebido orientação antes, reservaram o quarto errado e tivemos que esperar arrumarem o quarto correto, enfim, preço de resort para um hotel meia boca.
10
Hugo
8 Sept 2024
·
Stayed 1 night
Personal muy amable y proactivo. La infraestructura necesita una remodelación
Personal muy amable y proactivo. La infraestructura necesita una remodelación
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AI-generated summary based on recent guest reviews
Location
Exceptional central, lakefront setting with easy walking access to restaurants, shops, and attractions, plus striking views of Villarrica volcano and the lake.
Related guest reviews
10
LUIZ FERNANDO
24 Nov 2023
·
Stayed 3 nights
Excelente localização, vista incrível do lago e vulcão Villarrica, prédio antigo muito bem preservado, ótimo atendimento, quarto muito bem renovado, bom café da manhã, todos funcionários muito atenciosos.
Excelente localização, vista incrível do lago e vulcão Villarrica, prédio antigo muito bem preservado, ótimo atendimento, quarto muito bem renovado, bom café da manhã, todos funcionários muito atenciosos.
10
Bruno
31 Jan 2023
·
Stayed 1 night
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
Beaucoup d'avis défavorable pour cet hôtel, ce qui fait que la surprise a été encore plus belle. Merveilleusement situé sur le lac, face à la place principale, l'hôtel offre des chambres avec vue sur le lac ou sur le volcan Villarrica. Le personnel est sympathique même s'il manque un peu de professionnalisme. Le petit déjeuner est copieux et varié. Un bémol, il y a régulièrement des animations à l'hôtel et/ou sur la place fort bruyantes heureusement les chambres sont bien isolées.
10
Jaime
9 Aug 2024
·
Stayed 1 night
Hotel antiguo pero muy bueno y muy bien ubicado Personal agradable y Excelentes vistas
Hotel antiguo pero muy bueno y muy bien ubicado Personal agradable y Excelentes vistas
8
YVONNE
10 Feb 2023
·
Stayed 4 nights
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
10
Aguinaldo
20 Jan 2026
·
Stayed 2 nights
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
10
Jonathan
22 Nov 2025
·
Stayed 1 night
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
8
Robert
17 Dec 2025
·
Stayed 3 nights
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
8
Daniele t m
11 Jan 2026
·
Stayed 3 nights
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
10
David
18 Jan 2025
·
Stayed 2 nights
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
10
Mariane
23 Jul 2023
·
Stayed 6 nights
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
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AI-generated summary based on recent guest reviews
Dining
Breakfast ranges from very good to understocked, with reports of lines and slow replenishment. The on‑site restaurant feels basic or pricey to some, and room service hours or quality can be limited.
Related guest reviews
8
YVONNE
10 Feb 2023
·
Stayed 4 nights
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
8
Ernesto
30 May 2024
·
Stayed 2 nights
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
4
Maria
6 Jan 2025
·
Stayed 3 nights
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
10
Jonathan
22 Nov 2025
·
Stayed 1 night
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
8
Daniele t m
11 Jan 2026
·
Stayed 3 nights
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
10
Felipe
3 Aug 2025
·
Stayed 1 night
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
6
Denise
23 Dec 2022
·
Stayed 19,343 nights
Não pudemos avaliar a estrutura do hotel porque estava em reforma. No entanto, tivemos uma péssima experiência em relação ao hotel. Na ocasião, havia um grupo de jovens hospedados no hotel, que faziam bsrulho pelos corredores, falavam alto e gargalhavam até 4h30 da madrugada, sem nenhum controle por parte do hotel ou de seus responsáveis. Foi uma completa falta de respeito para com os demais hóspedes. Na segunda noite, quando o barulho começou e fui indagar a recepção sobre o que seria feito, a primeira resposta que recebi, pasmem, foi uma pergunta se, às 23h30, nós não gostaríamos de trocar de ala do hotel (sair da ala renovada para uma antiga onde esse grupo ñ estava). Além disso, o café da manhã foi um dos piores que vi para um hotel desse porte: quantidade sem qualidade.
Não pudemos avaliar a estrutura do hotel porque estava em reforma. No entanto, tivemos uma péssima experiência em relação ao hotel. Na ocasião, havia um grupo de jovens hospedados no hotel, que faziam bsrulho pelos corredores, falavam alto e gargalhavam até 4h30 da madrugada, sem nenhum controle por parte do hotel ou de seus responsáveis. Foi uma completa falta de respeito para com os demais hóspedes. Na segunda noite, quando o barulho começou e fui indagar a recepção sobre o que seria feito, a primeira resposta que recebi, pasmem, foi uma pergunta se, às 23h30, nós não gostaríamos de trocar de ala do hotel (sair da ala renovada para uma antiga onde esse grupo ñ estava). Além disso, o café da manhã foi um dos piores que vi para um hotel desse porte: quantidade sem qualidade.
10
jose luiz
13 Aug 2024
·
Stayed 2 nights
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
6
Maria Cruz
26 Jan 2025
·
Stayed 2 nights
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
10
Mariane
23 Jul 2023
·
Stayed 6 nights
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
O hotel tem a melhor localizaçao de Pucon! Os quartos tem vista para o lago ou para o Vulcão. O nosso tinha uma vista inacreditável pro Vulcão. O hotel é bem grande, tem 5 andares, exatamente como nas fotos, area interna com parte comum grande, bar, e funciona tb um barzinho que serve hamburgueres e umas coisinhas. Estava bem movimentado, rolando aulas de ballet pela manha num salao, e a noite um show numa outra area que tava bem cheio. Tem tambem, na parte da frente, um salao de beleza, uma agencia de turismo e um spa. O café da manha é farto mas repetitivo. A area do café é grande, mas dependendo do horario faz fila na porta. O que ninguem fala é que a academia é bem montadinha, com uma area só pra cardio e outra pra musculaçao. Quebra o galho. A area conta tb com escaninhos e vestiarios. A piscina aquecida estava funcionando e quentinha. Muitos hospedes se aventuraram, ja que fomos no inverno e estava bem frio, tipo 5 graus. O quarto era bom, limpo e confortavel. O aquecimento funcionava bem. Voltaria com certeza!!! Ótima experiencia!
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AI-generated summary based on recent guest reviews
10
Jay
30 Jul 2026
·
Stayed 2 nights
Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful
Fix it up! The view is amazing. The location is great and the beds are very comfortable. The staff was also very helpful
10
Diana
28 Jul 2026
·
Stayed 1 night
Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%
Excellent stay! The room was spotless, with a gorgeous view to the lake, the bed was so comfortable! The breakfast buffet was abundant and delicious. I also used the gym and spa for a glorious massage. Recommend 100%
10
Pedro
10 Mar 2026
·
Stayed 2 nights
This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.
This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.
8
Robert
17 Dec 2025
·
Stayed 3 nights
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
10
Diemary
4 Dec 2025
·
Stayed 1 night
Excellent. In the middle of the downtown. Love it
Excellent. In the middle of the downtown. Love it
Property policies
Check-in
Check-out
From 16:00 to 04:00
Before 12:00
FAQs about Hotel Enjoy Pucón
Is parking available at the property?
Yes, parking is available on-site. There is limited parking, and valet parking services are also offered. Free parking is provided for guests.
Is breakfast offered at the hotel?
Yes, a breakfast buffet is available. The serving hours are not specified, and additional costs may apply.
Does the hotel allow pets?
Yes, pets are allowed, with a maximum of two pets per room. A pet fee of CLP 30,000 per pet, per day is applicable, and a pet deposit of CLP 142,800 is required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is from 5:00 PM, and check-out time is until 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Yes, airport shuttle services are available for CLP 16,000 per person one way. Guests must contact the property with their arrival details to arrange the transfer.
What accessibility features are available at the hotel?
The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility are not provided.
What is the location of the hotel in relation to key landmarks?
The hotel is located at Clemente Holzapfel 190, Pucon, Chile. It is approximately 0.1 km from Enjoy Pucon Casino, 0.2 km from Pucon Beach, and 0.5 km from Lake Villarrica. Public transport options are available nearby.
Does the hotel have a swimming pool?
Yes, the hotel features both indoor and outdoor swimming pools, including a seasonal outdoor heated pool. The outdoor pool is open from December 15 to March 15, and pool access is available from 9:00 AM to 8:00 PM.
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Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-13: 147.62724566152954USD
- 2026-11-14: 129.09354057331848USD
- 2026-11-15: 107.36087939877319USD
- 2026-11-16: 149.05014959100342USD
- 2026-11-17: 148.43137065121462USD
- 2026-11-18: 149.80493979855348USD
- 2026-11-19: 214.2976276923523USD
- 2026-11-20: 179.7815809966736USD
- 2026-11-21: 149.25465428967286USD
- 2026-11-22: 108.33935818464661USD
- 2026-11-23: 120.34002291325379USD
- 2026-11-24: 140.48399645129396USD
- 2026-11-25: 139.29346052311706USD
- 2026-11-26: 137.53145355653382USD
- 2026-11-27: 147.62724566152954USD
- 2026-11-28: 151.19887867694092USD
- 2026-11-29: 100.00555622564698USD
- 2026-11-30: 107.56550184155275USD
- 2026-12-01: 191.52255268014528USD
- 2026-12-02: 198.33884331719972USD
- 2026-12-03: 143.10836128030397USD
- 2026-12-04: 171.47380889630128USD
- 2026-12-05: 165.83132611349487USD
- 2026-12-06: 110.72043845129394USD
- 2026-12-07: 109.5298941128235USD
- 2026-12-08: 108.33935818464661USD
- 2026-12-09: 143.10836128030397USD
- 2026-12-10: 143.10836128030397USD
- 2026-12-11: 182.66634533547975USD
- 2026-12-12: 119.27670949604799USD
- 2026-12-13: 101.72050759965515USD
- 2026-12-14: 103.57718924105835USD
- 2026-12-15: 102.04138553057862USD
- 2026-12-16: 101.48183187817384USD
- 2026-12-17: 101.4461133613434USD
- 2026-12-18: 170.24755445129395USD
- 2026-12-19: 122.2091770200348USD
- 2026-12-20: 104.41152400527955USD
- 2026-12-21: 101.9580479315033USD
- 2026-12-22: 102.38664490258789USD
- 2026-12-23: 103.33511576097108USD
- 2026-12-24: 106.5643404938965USD
- 2026-12-25: 137.92433201078796USD
- 2026-12-26: 163.2048923522644USD
- 2026-12-27: 142.08578732519533USD
- 2026-12-28: 136.60283099099732USD
- 2026-12-29: 146.60669017687988USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 293.32103211157226USD
- 2027-01-02: 165.83132611349487USD
- 2027-01-03: 146.60669017687988USD
- 2027-01-04: 143.11914327667236USD
- 2027-01-05: 156.714164179657USD
- 2027-01-06: 143.11914327667236USD
- 2027-01-07: 156.714164179657USD
- 2027-01-08: 163.21565752804565USD
- 2027-01-09: 178.02702555020142USD
- 2027-01-10: 143.11914327667236USD
- 2027-01-11: 156.714164179657USD
- 2027-01-12: 156.714164179657USD
- 2027-01-13: 177.3908204821167USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
A damage deposit of CLP 80000 will be collected before check-in.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher and a smoke detector
- The seasonal pool will be open from December 15 to March 15.
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 9 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- Airport shuttle fee: CLP 16000 per person (one way)
- Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
- Pet deposit: CLP 120000 per stay
- Pet fee: CLP 30000 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Activities
Swimming pool
Casino
Garden
Golf course (nearby)
Beach (nearby)
Fishing
Horse riding
Canoeing
Hiking
Pool indoor
Pool outdoor
Outdoor heated pool
Live music
Evening Entertainment
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Ski Storage