蒙特婁市中心凱悅嘉軒飯店

Great hotel, great location.

**Extremely Disappointing Customer Service** The hotel itself was clean and well-maintained, but unfortunately, the experience with the front desk staff completely overshadowed those positives. The older gentleman working at the front desk was INCREDIBLY rude, condescending, and completely unhelpful. I brought forward a legitimate concern and was shocked by the way I was spoken to. Guests should never be made to feel belittled or dismissed for raising a valid issue, and the lack of professionalism and basic courtesy was unacceptable. To make matters worse, parking was an absolute nightmare and added to an already frustrating experience. It is disappointing when a hotel has a clean, well-kept property but fails so miserably in customer service. The way guests are treated matters just as much as the accommodations themselves. **Management should seriously address how front desk staff interact with guests**, because no one should leave a hotel feeling disrespected. Unfortunately, the rude and unprofessional treatment I received is the reason I will not be staying here again. A clean hotel is one thing, but respectful customer service should be the bare minimum.

La habitación estaba muy espaciosa y limpia. El personal muy amable. El hotel tiene conexión con un super y una plaza de comidas. Esta a pocos minutos caminando de algunos puntos turísticos.

Hôtel déjà payé avec hôtel . Com Paye 2 fois

Amazing stay. Lovely hotel. Starbucks on the main floor. Clean. Spacious. Modern. Lovely!