Is parking available at the property?

Free valet parking is available on-site, and parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary English breakfast is served on weekdays from 7:00 AM to noon.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Zacatecas, just steps from the Historic Center and Hidalgo Avenue, and is 0.1 mi from several attractions including Gonzalez Ortega Market and Mala Noche Palace.

What are the policies for guests staying with children?

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.

Santa Rita Hotel del Arte

What guests think

Across many reviews, Santa Rita Hotel del Arte stands out for its unbeatable historic-center location, very clean and comfortable rooms with artistic decor, and warm, helpful staff, with breakfast frequently praised for quality and variety.

Several guests noted noise from the street or common areas, and a few mentioned rooms without exterior windows or smaller layouts. Service is generally kind but can be inconsistent, with occasional delays, missed requests, or room service and breakfast logistics falling short. Access involves stairs at the entrance, which some found challenging, though parking and a Starbucks on-site add convenience. Expect a centrally located stay best for travelers who value walkability and cleanliness over absolute quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Convenient features like on-site Starbucks and parking are frequently noted; the spa earns strong praise. A few guests mention stairs at the entrance that can be difficult for those with mobility needs.

Related guest reviews

10

Ralf Richard

26 Nov 2025

·

Stayed 1 night

Habitación amplia, todo muy limpio, excelente servicio. El servicio de spa muy recomendable. Definitivamente regresaremos. Gracias

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10

Hilda

11 Nov 2025

·

Stayed 4 nights

The spa was excellent

10

Jessie

16 Sept 2024

·

Stayed 4 nights

Everything was walking distance, staff was very friendly and helpful, free delicious breakfast, free parking and we have a Starbucks next door will stay here again without a doubt

10

Stefanie

21 Feb 2024

·

Stayed 4 nights

Great service, everyone is friendly and property is super clean. Location is the best as it is in the middle of the city and a Starbucks is attached.

10

Jose

15 Sept 2025

·

Stayed 1 night

Beautiful hotel. Starbucks right at lobby. Bed was great. Nice and soft.

10

Edna

6 Aug 2024

·

Stayed 4 nights

This hotel exceeded all expectations! The rooms were quiet & very clean. The entire hotel staff was extremely helpful & always had the best attitude. We want to give a special thanks to the bell boy/valet who went & got our car to park in their secondary lot. It helped us out so much.

10

Krisstopher Micheal

6 Sept 2023

·

Stayed 7 nights

Clean place to stay... rooms are very nice for Zacatecas. I'd say something equivalent to an Intercontinental. You're right downtown on the main strip, maybe 50 yards away from the Governor's mansion. Lots of festivities and parades stroll through the street, so make sure you plan your ubers accordingly as they can close down the street for these sorts of things. Starbucks down stairs is a nice touch, and the in house restaurant has a delicious, free, breakfast every morning. The food is free, you just pay for drinks like soda and such.

10

Elsa

20 Jul 2024

·

Stayed 2 nights

Excelente todo!!! El personal muy amable, las instalaciones limpias y de buen aspecto, la habitación amplia con todos los servicios… la ubicación de este hotel es genial porque está en el centro de la ciudad y se facilita el acceso a todos los puntos de interés de la misma… tiene estacionamiento en las mismas instalaciones del hotel… y además los alimentos incluidos estuvieron riquísimos.

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10

Claudia

26 Dec 2023

·

Stayed 4 nights

El hotel es hermoso, céntrico, seguro y muy pero muy cómodo. Solo el acceso al lobby, debería ser amigable para adultos mayores ya que son escalones

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8

Heather

10 Jul 2025

·

Stayed 2 nights

Nice, large room with bedroom and sitting area. Bath had nice shower and large jetted tub. Toilet was a bit difficult to flush. 1 block from historic cathedral. The included breakfast was excellent. Entry was a bit difficult since it involved climbing stairs... not an option for someone who is mobility challenged. Very good restaurant across the street and quite a few shops and eateries nearby.

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AI-generated summary based on recent guest reviews

Cleanliness

Clean rooms and common areas are praised across many reviews. A few guests reported missed housekeeping or minor issues.

Related guest reviews

6

Marivel

5 Nov 2024

·

Stayed 2 nights

Did not have good customer service in reception area , great customer service with greeter , the beds were dirtt

8

Edna Ruth

17 Nov 2025

·

Stayed 2 nights

Excelente ubicación para recorrer el centro histórico de la ciudad. Personal super amable. El desayuno con muy buen sazón, guisos sabrosos. Algo de ruido de la calle durante la tarde noche, pero nada que nos impidiera descansar. Lo que no me gustó fue que no hicieron el aseo de la habitación. Lo recomendaría para familias.

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10

Gabriela

24 Jul 2025

·

Stayed 3 nights

La cama es muy cómoda, la ducha amplia y con buena presión de agua, habitaciones tranquilas, muy limpio, super bien ubicados todo perfecto

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10

Estela

28 Jul 2025

·

Stayed 1 night

Property was clean and they provided excellent service . The bed and bedding was superior and very comfortable.

10

Reynaldo

31 Jan 2026

·

Stayed 2 nights

Excellent location, service, and impeccable clean rooms. Delicious breakfast included with stay. Right in the heart of El Centro Histórico. Most definitely would recommend and stay an again.

10

Hector

3 Jul 2025

·

Stayed 3 nights

Very hospitable and clean. Staff was great

10

Helene

27 Jun 2025

·

Stayed 1 night

The property is very conveniently located near shops and the Cathedral. We found the property clean and the staff very professional. We highly recommend staying here and having their delicious breakfast buffet.

10

Doris

13 May 2025

·

Stayed 2 nights

Very clean and nice hotel. Staff was very friendly. 100% would recommend

10

Jose Luis

7 Dec 2025

·

Stayed 1 night

Muy limpio

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10

Abraham

29 Jun 2025

·

Stayed 1 night

Excelente ubicación Limpieza impecable Cama super cómoda

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with artistic decor, good beds, and some offer cathedral views. Noise from the street or corridors and some interior, windowless or smaller rooms are noted, with the occasional warm room or very high bed.

Related guest reviews

10

Timothy F

15 Oct 2025

·

Stayed 3 nights

We loved the staff and stay at this Hotel. It was first rate. The breakfast was excellent and we loved our view of the Cathedral. If i have a complaint it is this: The photo in the attached Horel.com advertisement is misleading. The Hotel DOES NOT. Control that dining area and it was booked up for private events. If you are booking for that photo op —beware it is misleading. Otherwise this was excellent. Thank you to Alan at the front desk. Very helpful and respectful.

10

Estela

28 Jul 2025

·

Stayed 1 night

Property was clean and they provided excellent service . The bed and bedding was superior and very comfortable.

6

Adriana

5 Jan 2026

·

Stayed 1 night

La ubicación es inmejorable, el hotel está remodelado, el cuarto estaba muy limpio y las camas agusto, los contras que encontré fueron el ruido que venía de afuera de la habitación, era muy fuerte e impedía tener un descanso agradable, fue difícil llegar al hotel porque estaban los accesos bloqueados pero el personal del hotel amablemente nos apoyó con es tema, por último, el desayuno fue excelente, mi único comentario es que si vas con tu familia, solo son dos desayunos por cuarto y el resto debes pagarlos por tu cuenta, fue algo que a nosotros no se nos aclaró al momento de la reserva.

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8

Claudia

6 Apr 2024

·

Stayed 4 nights

Todo bien, solo que hubo una diferencia muy grande en las habitaciones otorgadas. Una con vista a la ciudad y la otra alejada y sin ventana

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10

Estela

30 Apr 2025

·

Stayed 3 nights

The water pressure in the shower was amazing.

10

Geraldina

7 Dec 2025

·

Stayed 3 nights

El Hotel hermoso con una ubicación excelente en el centro de Zacatecas , un hotel moderno , con un concepto artístico moderno padrísimo , la atención del personal maravilloso , sin duda una excelente elección , sin duda me volveré a quedar ahí en un próximo viaje a la capital zacatecana,

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8

Sergio

20 Dec 2022

·

Stayed 19,344 nights

Too much noise at night, walls are not soundproof and I had a hard time sleeping

8

Shanti

28 Dec 2024

·

Stayed 3 nights

Very nice place to stay in the middle of the city The only thing it’s that it not soundproof. You can hear almost everything happening in the hallways and down in the lobby so just a heads up! But it’s a very nice, clean and convenient hotel in el centro.

6

Xiaoqing

20 Nov 2022

·

Stayed 2 nights

Room has no window, incredibly disappointing, this is 21st century, we don’t stay a room without nature. First night, a stranger knocked on the door twice in the middle of the night, called the front desk and it was taking care of.

8

Benjamín

14 Nov 2024

·

Stayed 2 nights

La ubicación es excelente, el diseño del hotel muy bonito al estilo de una galeria.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-in. However, several guests report inconsistencies such as slow or unresponsive service, missed requests (e.g., wake-up calls or taxi help), and room service lapses.

Related guest reviews

10

VERONICA

5 Sept 2024

·

Stayed 5 nights

I was very pleased with their customer service. All the staff was very kind and helpful.

6

Yesenia

2 Sept 2025

·

Disappointing Room and Guest Services Room service was poor, and when we requested assistance with a taxi, we were told to walk to the corner of the street and wait for one ourselves, rather than having staff call one for us. This lack of support was frustrating and not what we expected from the hotel.

10

Tanya

28 Oct 2025

·

Stayed 3 nights

I always enjoy my stay. The staff is amazing and great location.

10

Vicki

24 Feb 2025

·

Stayed 4 nights

Great place to stay, but had to ask for things multiple times. Breakfast was very good but again, I had to ask multiple times for basic things

10

Jackie

9 Oct 2024

·

Stayed 5 nights

Excellent location!. Wonderful friendly staff. We would definitely stay there again.

10

Vicki

24 Feb 2025

·

Stayed 1 night

Nice place to stay, although had to ask multiple times for everything. Breakfast was great, but again service was lacking and had to ask multiple times for everything

6

Jose

12 Nov 2024

·

Stayed 3 nights

Bad room service

10

Amelia

8 Oct 2025

·

Stayed 3 nights

The whole experience was exceptional! The staff was amazing and went above and beyond to make our stay pleasant. I will come back to this hotel! It’s in the center of the city, making it easy to walk around.

10

Leticia

6 Nov 2025

·

Stayed 2 nights

Friendly staff and very helpful

6

Christie

10 Jan 2025

·

Stayed 1 night

It breaks my heart to write this review. I was traveling alone with two kids, and the staff was not helpful when assisting me with my luggage and going to my room. Additionally, I requested a 5 a.m. wake-up call but received the call at 6 a.m., which almost caused me to miss my flight. Once again, no one came to help me with my luggage. I felt unwelcome, and that hurt me because I was with my kids.

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AI-generated summary based on recent guest reviews

Location

Exceptional central location near or opposite the cathedral, with easy walkability to sights, shops, and restaurants. Being in the busy historic center can bring street noise and occasional road closures affecting access.

Related guest reviews

10

Dante

29 Dec 2023

·

Stayed 2 nights

Perfect location. Great staff and amazing facility.

10

kenneth

22 Jul 2025

·

Stayed 4 nights

Very central and first class

10

Reynaldo

31 Jan 2026

·

Stayed 2 nights

Excellent location, service, and impeccable clean rooms. Delicious breakfast included with stay. Right in the heart of El Centro Histórico. Most definitely would recommend and stay an again.

10

CONSUELO DEL CARMEN HOYO

19 Jul 2025

·

Stayed 3 nights

Excelente ubicación, frente a la catedral. Las instalaciones son muy bonitas y el servicio excelente.

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6

Adriana

5 Jan 2026

·

Stayed 1 night

La ubicación es inmejorable, el hotel está remodelado, el cuarto estaba muy limpio y las camas agusto, los contras que encontré fueron el ruido que venía de afuera de la habitación, era muy fuerte e impedía tener un descanso agradable, fue difícil llegar al hotel porque estaban los accesos bloqueados pero el personal del hotel amablemente nos apoyó con es tema, por último, el desayuno fue excelente, mi único comentario es que si vas con tu familia, solo son dos desayunos por cuarto y el resto debes pagarlos por tu cuenta, fue algo que a nosotros no se nos aclaró al momento de la reserva.

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10

Blanca

9 Sept 2024

·

Stayed 4 nights

The property was very clean and the location was great. Everything was in walking distance. Great place to stay.

10

Eduardo

15 Nov 2025

·

Stayed 1 night

Excelente ubicación

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10

Jackie

9 Oct 2024

·

Stayed 5 nights

Excellent location!. Wonderful friendly staff. We would definitely stay there again.

8

josue

28 Jun 2025

·

Stayed 1 night

In the center of all attractions

10

Krisstopher Micheal

6 Sept 2023

·

Stayed 7 nights

Clean place to stay... rooms are very nice for Zacatecas. I'd say something equivalent to an Intercontinental. You're right downtown on the main strip, maybe 50 yards away from the Governor's mansion. Lots of festivities and parades stroll through the street, so make sure you plan your ubers accordingly as they can close down the street for these sorts of things. Starbucks down stairs is a nice touch, and the in house restaurant has a delicious, free, breakfast every morning. The food is free, you just pay for drinks like soda and such.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for flavor and variety, with many noting it’s included and offered as buffet or à la carte. Some report service or logistics issues such as crowding, slow attention, early restaurant closing, or occasional room service lapses.

Related guest reviews

10

Rosa

25 Aug 2024

·

Stayed 6 nights

Todo muy bien! Solo el viernes había mucha gente en el restaurante y tardaron en atendernos! Lo demás todo muy bien!

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10

Helene

16 Jul 2025

·

Stayed 2 nights

Wonderful breakfast buffet.

6

Hector Martin

4 Oct 2025

·

Stayed 1 night

Went restaurant the pans were dirty

8

Angel

2 Sept 2025

·

Stayed 3 nights

In overall I would stay at this hotel but there are some good and not so good points. Good points: location, convenience, friendly staff, overall cleanliness and condition Areas to Improve: Restaurant onsite closes around 2pm, dining options around are poor, room service runs late, on my last day my room had no power from 4am to just before noon, TV was difficult to set (looks like rooms have same remote code, so TV turned off or changed channels without touching the remote). But in overall, a hotel located at Zacatecas city center is the best option to explore the area. Everything was nearby the hotel.

10

Reynaldo

31 Jan 2026

·

Stayed 2 nights

Excellent location, service, and impeccable clean rooms. Delicious breakfast included with stay. Right in the heart of El Centro Histórico. Most definitely would recommend and stay an again.

10

Baris

13 Jul 2025

·

Stayed 1 night

La ubicación es perfecta, las habitaciones son amplias y cómodas. La logística e higiene del desayuno necesitan mucha mejora. No tenían mesas disponibles y su comal es muy chico, por eso había largas filas y alto tiempo de espera.

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10

Cynthia

8 Aug 2025

·

Stayed 2 nights

Los desayunos son muy buenos

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10

Mauricio Abiel Rangel

5 May 2025

·

Stayed 3 nights

Muy buen lugar para hospedarse en Zacatecas. Maravillosa ubicación. Habitación confortable con todas las comodidades. No sé si tuvimos suerte, pero el desayuno gratis en el restaurante del hotel fue a la carta y estaba delicioso cada ocasión que fuimos. Solo 1 día fue buffett también rico, pero si pueden pedir a la carta no dejen pasar la oportunidad. Si ya no les toca gratis vale la pena pagar.

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10

Jazmin

21 Sept 2025

·

Stayed 1 night

Room was clean, walkable to the downtown area, cathedral, plaza de armas where the Independence day celebration occurred. Breakfast was delicious.

10

Noemi

27 Dec 2023

·

Stayed 4 nights

The staff at the hotel was incredibly helpful and was always willing to go out of their way to make you feel welcome. The food offered for breakfast was also really really good, will definitely come back and I will recommend this hotel to all my friends and family

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $84	5 $84	6 $83	7 $95	8 $94	9 $155	10 $155
11 $83	12 $85	13 $84	14 $85	15 $87	16 $132	17 $130
18 $85	19 $85	20 $86	21 $86	22 $104	23 $154	24 $154
25 $113	26 $83	27 $118	28 $120	29 $137	30 $188	31 $192

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $81	3 $80	4 $83	5 $156	6 $206	7 $206
8 $93	9 $90	10 $91	11 $83	12 $83	13 $150	14 $154
15 $80	16 $79	17 $82	18 $83	19 $82	20 $147	21 $146
22 $82	23 $80	24 $81	25 $83	26 $121	27 $196	28 $197
29 $144	30 $80

Santa Rita Hotel del Arte

About this property

Location

Room options

Superior Suite

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, City View

Standard Room, 2 Queen Beds, City View

Guest reviews of Santa Rita Hotel del Arte

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Santa Rita Hotel del Arte

Prices for upcoming dates