Guesthouse Vakantie Logies Hollywood

I stayed in the Marilyn Monroe room. First impressions - I liked the design of the room, Location - Short walk to the centre of town Cleanliness - Awful. Thick with dust. Torn bedding sheets. Split mattress. Bathroom bin hadn't been emptied. Under the bed had clearly never been cleaned, with rubbish left from previous guests. Toilet seat held together with masking tape. Bathroom window had been left open and I spent the first nights stay awake until 3am killing over 20 mosquitos. This is NOT a hotel. Just a few rooms above a restaurant. Rooms don't get cleaned/replenished at all each day. Broken clothes hook in bathroom. Crusty shower heads. Badly wired bedside lamps. Kettle provided, but with tiny thimble sized cups. Staff - There is no reception. Don't expext anyone to answer the door at the rear of the property. Go to the restaurant entrance on t'Zand (Number 23). One of the restaurant staff will make a call and hand you the keys to your room. When the restaurant isn't open, there are no staff to assist you. I asked one of the restaurant staff on the second day for a replacement mattress cover, as the one fitted to my bed had a large tear in it. He found one, was very apologetic and as helpful as he could be. Breakfast - One of the kitchen staff told me they didn't do breakfast. On the second day I asked one of the waiters and he said it was served in another restaurant but told me the wrong place. On the 3rd day I found it was served in the Lace Hotel up the road.

When I arrived the door in the back alley was locked (as it always is) but after ringing the bell several times and calling the property phone # I was still locked out. I arrived at 4pm which seemed a reasonable arrival time. Finally I asked someone in the neighboring kitchen for help and he was able to find someone to let me in and get me my key. The hotel is some rooms above a restaurant so there is no front office or anything. I was in the James Dean room at the top of the building. The AC wasn't working and there was a heat wave that day. I asked staff for help and he said there was nothing he could do. I ended up barely getting any sleep and felt quite ill from the heat all night. The next day I asked to change rooms but there weren't any. At least they could get me a fan. But the room still never really cooled down. I got tons of bug bites over night I hope was just mosquitos as I was not under any covers. The alley outside the window was also wildly noisy at 5am Thurs morning because of deliveries. There was no soap next to the the sink, one mirror was broken, and the towels had stains and holes. The bed was comfortable, the refrigerator was a god send, and the location is great. For a budget stay it was okay. But I will not stay here again.

Our room was very clean and very comfortable, and it's a great location, however, the hotel itself is "not as advertised" let me explain from the onlin info: 1) "the front desk is open daily from 7:30 am to 10:00 pm" there is no front desk, there is not staff on site, you have to go to a local restaurant and one of their staff let's you in. The front door buzzer, no one answers. Left a note via the Hotels.com app - no answer 2) "Check in time is 2:00 pm" Restaurant contact said it's 3 pm until we showed him our print out. 3) Our reservation included breakfast. Restaurant guy said "no" and even when he called the "manager" they said "no" until we showed him our print out. In fact you have to go to another hotel, the Lace Hotel for your breakfast. Not a big deal but very confusing 4) Lastly, and not a big deal, but to have a coffee machine in the room, but have no coffee, especially when jetlagged and desiring caffeine was a bit of a let down. All in all, nice location, nice room, but people booking should be aware of some of the items not fully as advertised...we'd love to come back to Bruges, but would look elsewhere to stay next time...

Room itself was pleasant enough. The architecture was beautiful, with authentic old timber floors and exposed wooden beams full of character. However, there were several aspects of the experience that fell short. The accommodation is located above a bar, and the overall setup made us feel more like an inconvenience than valued guests. Check-in is handled by the bar staff, and the person assisting us was unfriendly and unhelpful. Access to the property is through an inconspicuous rear entrance, which only reinforced the impression that the accommodation is secondary to the bar and restaurant at the front. The room itself also lacked attention to detail. The bathroom mirror was cracked, with sections of glass appearing loose and at risk of falling out. The towels had been rolled up and placed inside the sink, which felt odd and unhygienic. Refreshments were minimal — just two Nescafé coffee pods and a coffee machine, with no tea or complimentary water provided. We purchased a 2L bottle of water from the bar and were charged €9 despite being guests. This could quite easily have been complimentary. Finally, I was staying with my five-year-old child, and I was concerned that the bathroom window had no safety restriction or protection to prevent it opening fully. A child could easily fall out, which is a serious safety issue.

Not decent.