AYZ Juan de Mena - Auto check-in property
From
96 USD
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From
96 USD
/natt
Om denne eiendommen
While you're here, you can enjoy all the comforts of home and more, including free WiFi and air conditioning, as well as towels and bed sheets. Other amenities include a desk, housekeeping, soap, and a hair dryer.
Beliggenhet
Located in Jerónimos, a neighborhood in Madrid, AYZ Juan de Mena - Auto check-in property is near the airport and near a metro station. Gran Via and Puerta del Sol are notable landmarks, and the area's natural beauty can be seen at El Retiro Park. Looking to enjoy an event or a game while in town? See what's going on at Bernabéu Stadium.
Gratis wi-fi
Rom for ikke-røykere
Kun voksne
Romalternativer
12
Superior Twin Room with Private Bathroom
Romdetaljer
1 Dobbeltseng
Sover 2
194 ft²
KlimaanleggOppvarmingEget bad
4
Double Room with Shared Bathroom
Romdetaljer
1 Dobbeltseng
Sover 2
129 ft²
OppvarmingFelles bad
10
Deluxe Quadruple Room with Private Bathroom
Romdetaljer
2 Dobbeltsenger
Sover 4
237 ft²
KlimaanleggOppvarmingEget bad
Gjesteomtaler av AYZ Juan de Mena - Auto check-in property
6.8
Behagelig
basert på 705 verifiserte omtaler
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På AYZ Juan de Mena - Auto check-in, roser mange gjester den sentrale beliggenheten nær Retiro, men påpeker at den automatiske innsjekkingen uten personale kan være forvirrende eller upålitelig; rommene er små eller enkle, og noen ganger fuktige, støyende eller mørke.
Les merVar dette til hjelp?
Hva gjestene synes
På AYZ Juan de Mena - Auto check-in, roser mange gjester den sentrale beliggenheten nær Retiro, men påpeker at den automatiske innsjekkingen uten personale kan være forvirrende eller upålitelig; rommene er små eller enkle, og noen ganger fuktige, støyende eller mørke.
Flere gjester slet med å finne overnattingsstedet fordi gateinngangen er veldig liten og dårlig skiltet. Renholdet er varierende, med noen ryddige rom, men gjentatte rapporter om fuktighet, mugglukt eller kloakklukt, hårrester og generelt slitasje. Best for reisende som er komfortable med å håndtere alt digitalt og som ønsker et enkelt utgangspunkt.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Fullstendig selvhjelp med app-basert dørtilgang og ingen ansatte på stedet. Fasilitetene er begrenset: ingen bagasjeoppbevaring, noen rom har felles bad, og flere anmeldelser nevner ingen TV eller kjøleskap.
Relaterte gjesteomtaler
8
JEFFERSON
10. juli 2024
·
Overnattet 2 netter
O apartamento é limpo, mas não possui frigobar e nem televisão, além do banheiro ser compartilhado, itens que poderiam ser incorporados futuramente. Tem um ventilador que garante a circulação de ar.
O apartamento é limpo, mas não possui frigobar e nem televisão, além do banheiro ser compartilhado, itens que poderiam ser incorporados futuramente. Tem um ventilador que garante a circulação de ar.
6
Génesis
12. jan. 2023
·
Overnattet 3 netter
Ela alojamiento es sencillo pero bien, un poco lejos del centro, mas cerca a Parque del Retiro. Pero el no tener nadie en una recepcion y solo usar el celular para poder entrar al edificio y habitacion es peligroso ya que tienes que estar seguro que tienen internet y carga al momento de llegar al hospedaje. Ademas uno de las noches los codigos no funcionaron y yo y otros 4 viajeros apartes tuvimos que esperar una hora para que alguien del hotel viniese a abrirnos. Sin contar que antes de eso fue un proceso lento de pedir ayuda por el correo. Ademas no tienen sala de estar por lo que si o si tienes que salir con tus valijas a las 12:00 hora de check out
Ela alojamiento es sencillo pero bien, un poco lejos del centro, mas cerca a Parque del Retiro. Pero el no tener nadie en una recepcion y solo usar el celular para poder entrar al edificio y habitacion es peligroso ya que tienes que estar seguro que tienen internet y carga al momento de llegar al hospedaje. Ademas uno de las noches los codigos no funcionaron y yo y otros 4 viajeros apartes tuvimos que esperar una hora para que alguien del hotel viniese a abrirnos. Sin contar que antes de eso fue un proceso lento de pedir ayuda por el correo. Ademas no tienen sala de estar por lo que si o si tienes que salir con tus valijas a las 12:00 hora de check out
8
Jose
6. okt. 2025
·
Overnattet 2 netter
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
4
Alejandra
20. sep. 2023
·
Overnattet 1 natt
No hay recepción en el hotel, por lo que no puedes dejar en consigna las maletas en caso de que llegues antes de la hora del check in, tuve que pagar 15 euros extra por concepto de “early check in” para acceder al cuarto y dejar las maletas. Las instalaciones están descuidadas, falta mantenimiento.
No hay recepción en el hotel, por lo que no puedes dejar en consigna las maletas en caso de que llegues antes de la hora del check in, tuve que pagar 15 euros extra por concepto de “early check in” para acceder al cuarto y dejar las maletas. Las instalaciones están descuidadas, falta mantenimiento.
8
Jairo
30. apr. 2025
·
Overnattet 2 netter
Escogimos este hospedaje por la ubicación y el precio La ubicación es muy buena, justo a una cuadra del Parque del Retiro y a unos pasos del Museo del Prado A pesar de las instrucciones es un poco confuso dar con el lugar, es una puerta muy pequeña la cual abres a través de una ventana de internet, y ya dentro requieres otros dos accesos con este método No tienen lugar para resguardar las maletas, lo que lo hace muy poco práctico, el check in es muy tarde (3pm) Y el check out es a la 11am, si no lo haces así, te penalizan con un cobro extra
Escogimos este hospedaje por la ubicación y el precio La ubicación es muy buena, justo a una cuadra del Parque del Retiro y a unos pasos del Museo del Prado A pesar de las instrucciones es un poco confuso dar con el lugar, es una puerta muy pequeña la cual abres a través de una ventana de internet, y ya dentro requieres otros dos accesos con este método No tienen lugar para resguardar las maletas, lo que lo hace muy poco práctico, el check in es muy tarde (3pm) Y el check out es a la 11am, si no lo haces así, te penalizan con un cobro extra
6
Daniel
7. aug. 2025
·
Overnattet 3 netter
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
6
Alessio
2. feb. 2025
·
Overnattet 3 netter
Zona molto tranquilla c'è l’autobus dall'aeroporto al costo di 5 euro che ti lascia a un isolato dall'hotel, ha una stazione della metropolitana a pochi isolati ma relativamente puoi arrivare ovunque a piedi. camere pulite, un po’ umide una volta fatta la doccia, asciugamani contati ma nel complesso rapporto qualità prezzo eccellente. unico inconveniente se scarichi il telefono mentre sei in giro non puoi entrare nella tua stanza perché non c'è reception, si accede tramite telefono.
Zona molto tranquilla c'è l’autobus dall'aeroporto al costo di 5 euro che ti lascia a un isolato dall'hotel, ha una stazione della metropolitana a pochi isolati ma relativamente puoi arrivare ovunque a piedi. camere pulite, un po’ umide una volta fatta la doccia, asciugamani contati ma nel complesso rapporto qualità prezzo eccellente. unico inconveniente se scarichi il telefono mentre sei in giro non puoi entrare nella tua stanza perché non c'è reception, si accede tramite telefono.
6
John
16. juni 2025
·
Overnattet 1 natt
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
10
Philip
23. mars 2025
·
Overnattet 1 natt
Pequeño pero acogedor, la cama super comoda. Area muy tranquila y silenciosa. El auto check in muy sencillo y rapido, el metodo para abrir las puertas muy bueno sin necesidad de cargar con una llave o tarjeta.
Pequeño pero acogedor, la cama super comoda. Area muy tranquila y silenciosa. El auto check in muy sencillo y rapido, el metodo para abrir las puertas muy bueno sin necesidad de cargar con una llave o tarjeta.
10
Leonardo
19. mai 2025
·
Overnattet 2 netter
La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00. La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia. Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido. El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación. Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo.
La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00. La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia. Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido. El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación. Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo.
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KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Varierende mellom rom: mange fant dem rene, men det kommer gjentatte rapporter om fuktighet og mugglukt eller kloakklukt, hår i dusjen og dårlig vedlikehold. Standardene virker inkonsekvente.
Relaterte gjesteomtaler
4
francisco
30. jan. 2024
·
Overnattet 1 natt
This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.
This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.
6
Cindy
22. juni 2023
·
Overnattet 3 netter
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
2
Joan
24. mai 2024
·
Overnattet 1 natt
Al ser una estadía en un bajos , hay mucha humedad , habían muchas arañas en la habitación , por más que hubiera calefacción no había una manta abrigada para cubrirse del frío , la alfombra que estaba en el suelo estaba bastante sucia con restos no se si eran de comida o mugre pero no n eso fallaron
Al ser una estadía en un bajos , hay mucha humedad , habían muchas arañas en la habitación , por más que hubiera calefacción no había una manta abrigada para cubrirse del frío , la alfombra que estaba en el suelo estaba bastante sucia con restos no se si eran de comida o mugre pero no n eso fallaron
6
mayra luz
2. okt. 2023
·
Overnattet 3 netter
La ubicación es perfecta; sin embargo mi baño dentro de la habitación estaba muy sucio, incluso había bastante cabello del cliente anterior en la regadera, el baño necesita limpieza exhaustiva (énfasis la regadera) tiene mucho moho; además de necesitar almohadas en cama (solo hay cojines) y una frazada extra (solo tenia sabana). Sin embargo es seguro y está muy bien ubicado.
La ubicación es perfecta; sin embargo mi baño dentro de la habitación estaba muy sucio, incluso había bastante cabello del cliente anterior en la regadera, el baño necesita limpieza exhaustiva (énfasis la regadera) tiene mucho moho; además de necesitar almohadas en cama (solo hay cojines) y una frazada extra (solo tenia sabana). Sin embargo es seguro y está muy bien ubicado.
2
Alexander
23. aug. 2023
·
Overnattet 1 natt
- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures.
- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures.
8
Desmond
29. sep. 2024
·
Overnattet 3 netter
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
8
David
22. nov. 2025
·
Overnattet 2 netter
La habitación limpia,la cama cómoda,cogimos el baño incorporado, (un poco pequeño). Ruido exterior ya que nuestra habitación daba a la calle y al ser zona baja se escucha algo. La ubicación es perfecta,8 minutos del centro.
La habitación limpia,la cama cómoda,cogimos el baño incorporado, (un poco pequeño). Ruido exterior ya que nuestra habitación daba a la calle y al ser zona baja se escucha algo. La ubicación es perfecta,8 minutos del centro.
2
Rodrigo
17. mars 2025
·
Overnattet 2 netter
No nos gustó nada, es muy frío y la calefacción no sirve, la cama estaba hundida. El baño sucio, es un espacio muy pequeño y repito muy frío. Te dan toallas pero no te alcanza y no se logran secar por qué la calefacción n o funciona. No me gustó nada y son muy exigentes como para el servicio que ofrecen
No nos gustó nada, es muy frío y la calefacción no sirve, la cama estaba hundida. El baño sucio, es un espacio muy pequeño y repito muy frío. Te dan toallas pero no te alcanza y no se logran secar por qué la calefacción n o funciona. No me gustó nada y son muy exigentes como para el servicio que ofrecen
6
John
16. juni 2025
·
Overnattet 1 natt
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
10
Gabriela yunuem
15. feb. 2024
·
Overnattet 2 netter
Todo increíble, todo súper limpio y bonito
Todo increíble, todo súper limpio y bonito
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KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene er enkle og ofte små, med noen kjeller- eller vindusløse rom og dårlig lydisolering fra gaten og korridorene. Noen få er romslige, men sovekomforten varierer på grunn av sagging madrasser og harde puter.
Relaterte gjesteomtaler
6
Ingrid
19. nov. 2024
·
Overnattet 3 netter
No geral boa, porém, o chuveiro é num buraco que você não sabe o que tem dentro. A janela da pra rua, simplesmente a rua, passam pessoas direto conversando alto e fumando. Não tem TV, mas já tinha visto no anúncio. É bem localizado! Estava tudo limpo e organizado.
No geral boa, porém, o chuveiro é num buraco que você não sabe o que tem dentro. A janela da pra rua, simplesmente a rua, passam pessoas direto conversando alto e fumando. Não tem TV, mas já tinha visto no anúncio. É bem localizado! Estava tudo limpo e organizado.
8
Paola
17. feb. 2024
·
Overnattet 2 netter
Nice location and comfortable room. The quadruple room is very spacious and convenient.
Nice location and comfortable room. The quadruple room is very spacious and convenient.
6
Francisco
26. feb. 2025
·
Overnattet 2 netter
La cama un poco incómoda y las almohadas muy duras.. Pero bien situada y tranquila.
La cama un poco incómoda y las almohadas muy duras.. Pero bien situada y tranquila.
8
Leonardo
8. des. 2022
·
Overnattet 3 netter
O quarto era bem agradável. A estadia foi ok sem nenhum problema na acomodação que prejudicasse. Porém alguns pontos devem ser abordados: No primeiro dia vimos que a agua quente acabava quando o chuveiro ficava mais de 3 minutos ligados; Na chegada foi muito dificil saber que a entrada da acomodação era hma mini porta na lateral do prédio, apesar de ter coisas escritas na porta, não dava pra identificar pois a porta era cheia de grades, e parecia com as outras janelas, por isso foi confuso; A cama era boa, mas o meio do colchão fundo, deixava a coluna um pouco curvada, mais que 3 dias não ia conseguir mais dormir; E por fim o isolamento acústico não é bom, dava pra ouvir o chuveiro do outro quarto bem na cabeceira da minha cama, o que me fez acordar algumas vezes, a luz do corredor acende e vaza luz dentro do quarto, e da pra ouvir todas as pessoas andando e falando pelo corredor e quartos, ate o despertador ao lado eu ouvia.
O quarto era bem agradável. A estadia foi ok sem nenhum problema na acomodação que prejudicasse. Porém alguns pontos devem ser abordados: No primeiro dia vimos que a agua quente acabava quando o chuveiro ficava mais de 3 minutos ligados; Na chegada foi muito dificil saber que a entrada da acomodação era hma mini porta na lateral do prédio, apesar de ter coisas escritas na porta, não dava pra identificar pois a porta era cheia de grades, e parecia com as outras janelas, por isso foi confuso; A cama era boa, mas o meio do colchão fundo, deixava a coluna um pouco curvada, mais que 3 dias não ia conseguir mais dormir; E por fim o isolamento acústico não é bom, dava pra ouvir o chuveiro do outro quarto bem na cabeceira da minha cama, o que me fez acordar algumas vezes, a luz do corredor acende e vaza luz dentro do quarto, e da pra ouvir todas as pessoas andando e falando pelo corredor e quartos, ate o despertador ao lado eu ouvia.
6
Cindy
22. juni 2023
·
Overnattet 3 netter
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom.
8
Jose
6. okt. 2025
·
Overnattet 2 netter
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
6
PHYLLIS
30. sep. 2025
·
Overnattet 3 netter
Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to
Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to
6
Felipe
24. sep. 2024
·
Overnattet 3 netter
the room was clean and tidy. the mattress was a bit old and not in the best condition, but it was enough to sleep! the room doesn't have blankets and it could be a problem if you are very cold! overall it is a good value for money because of its location - 20-25 minutes walk to the main places in Madrid
the room was clean and tidy. the mattress was a bit old and not in the best condition, but it was enough to sleep! the room doesn't have blankets and it could be a problem if you are very cold! overall it is a good value for money because of its location - 20-25 minutes walk to the main places in Madrid
6
Daniel
7. aug. 2025
·
Overnattet 3 netter
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
8
Desmond
29. sep. 2024
·
Overnattet 3 netter
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
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Service
Automatisk innsjekking forvirrer ofte gjestene, med uklare instruksjoner, manglende koder eller lenker og begrenset respons; strømbrudd eller en død telefon kan låse deg ute. Noen gjester rapporterte smidig innsjekking etter å ha forberedt seg på forhånd eller brukt chatten.
Relaterte gjesteomtaler
2
SUNG
9. nov. 2023
·
Overnattet 2 netter
The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!
The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!!
4
Zoe
25. jan. 2026
·
Overnattet 1 natt
The check in system was a nightmare and relied on me spending hours talking to online chat helpers to get a correct reference code to then go through the lengthy self check in. Then again to obtain a code. You need your phone to open the door, so you better have signal, battery and data to be able to stay here. The fact they are staff-less means you have to do all the work yourself. The room was clean and comfortable (smells of damp though, it needs a dehumidifier). For one night it was fine, good location and quiet. But the entry system and door wasted a lot of our time.
The check in system was a nightmare and relied on me spending hours talking to online chat helpers to get a correct reference code to then go through the lengthy self check in. Then again to obtain a code. You need your phone to open the door, so you better have signal, battery and data to be able to stay here. The fact they are staff-less means you have to do all the work yourself. The room was clean and comfortable (smells of damp though, it needs a dehumidifier). For one night it was fine, good location and quiet. But the entry system and door wasted a lot of our time.
8
MARCO AURELIO
2. aug. 2025
·
Overnattet 2 netter
Ótima localização, check-in um pouco complicado, mas é importante as pessoas lembrarem de fazer contato com mais de 24h antes da hospedagem para se orientarem acerca do check-in e saberem que na porta você já consegue conexão com wi-fi para executá-lo. Atende muito bem, ótimo custo-benefício.
Ótima localização, check-in um pouco complicado, mas é importante as pessoas lembrarem de fazer contato com mais de 24h antes da hospedagem para se orientarem acerca do check-in e saberem que na porta você já consegue conexão com wi-fi para executá-lo. Atende muito bem, ótimo custo-benefício.
6
patrik
27. mai 2024
·
Overnattet 1 natt
El proceso de ingreso fue complicado ya que no me enviaron un código de entrada. No contestan en la línea. Tardé varias horas en poder ingresar. De ahí en fuera la habitación estaba bastante bien cómoda y bien ubicada.
El proceso de ingreso fue complicado ya que no me enviaron un código de entrada. No contestan en la línea. Tardé varias horas en poder ingresar. De ahí en fuera la habitación estaba bastante bien cómoda y bien ubicada.
8
Jesús
17. mars 2024
·
Overnattet 1 natt
Sinceramente no volvería a este alojamiento yo he tenido suerte y se me abierto la puerta de acceso pero si tienes un problema llamas al número que te dan te salta una locución que te dice que no hay agentes para atenderte y te quedas sin ayuda y en la calle din poder entrar a la habitación, por mucho que llames nadie te lo coge el teléfono, de hecho nos hemos encontrado con un japonés en la puerta que no podía entrar y se ha tenido que marchar sin poder alojarse, una vergüenza la verdad.
Sinceramente no volvería a este alojamiento yo he tenido suerte y se me abierto la puerta de acceso pero si tienes un problema llamas al número que te dan te salta una locución que te dice que no hay agentes para atenderte y te quedas sin ayuda y en la calle din poder entrar a la habitación, por mucho que llames nadie te lo coge el teléfono, de hecho nos hemos encontrado con un japonés en la puerta que no podía entrar y se ha tenido que marchar sin poder alojarse, una vergüenza la verdad.
8
Bethward
14. mai 2024
·
Overnattet 1 natt
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
2
Dayra
29. apr. 2025
·
Overnattet 2 netter
Fue la peor experiencia de hotel. Dado el apagón ( y no tener internet) no se podía abrir la puerta del cuarto, y nadie del hotel se apareció a apoyar a los huespedes o resolverles los problemas. Estuvimos afuera de la habitación 9 horas y nadie del hotel tuvo la molestia de presentarse en el lugar. Gracias a una chica de limpieza llamada shirley pudimos entrar al lobby más no al cuarto, pues ella estaba esperando dentro a alguien para poder limpiar unas habitaciones dado que tampoco podía enteae
Fue la peor experiencia de hotel. Dado el apagón ( y no tener internet) no se podía abrir la puerta del cuarto, y nadie del hotel se apareció a apoyar a los huespedes o resolverles los problemas. Estuvimos afuera de la habitación 9 horas y nadie del hotel tuvo la molestia de presentarse en el lugar. Gracias a una chica de limpieza llamada shirley pudimos entrar al lobby más no al cuarto, pues ella estaba esperando dentro a alguien para poder limpiar unas habitaciones dado que tampoco podía enteae
6
John
16. juni 2025
·
Overnattet 1 natt
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
2
Elise
1. apr. 2023
·
Overnattet 1 natt
I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored
I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored
10
Leonardo
19. mai 2025
·
Overnattet 2 netter
La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00. La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia. Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido. El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación. Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo.
La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00. La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia. Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido. El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación. Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo.
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Beliggenhet
Utmerket, lett tilgjengelig beliggenhet nær Retiro Park, Prado og offentlig transport i et generelt rolig og trygt område. Inngangen er en veldig liten, vanskelig å finne dør, noe som gjør første ankomst vanskelig.
Relaterte gjesteomtaler
8
Inés
24. juni 2023
·
Overnattet 1 natt
Buena ubicacion
Buena ubicacion
10
Jose
17. sep. 2024
·
Overnattet 1 natt
Zona muy tranquila y bonita, hay un camión desde el aeropuerto donde puedes poner tus maletas y por 5 Euros te dejan a una cuadra del hotel, tiene una estación de metro a unas cuadras pero relativamente puedes llegar a cualquier lado caminando, tienes una tienda alado y un restaurante igual, cuartos limpios y bonitos y muy moderno que sea inteligente, que no se te descargue el teléfono o no podrás entrar a tu cuarto ya que no hay recepción todo lo haces tú desde el teléfono.
Zona muy tranquila y bonita, hay un camión desde el aeropuerto donde puedes poner tus maletas y por 5 Euros te dejan a una cuadra del hotel, tiene una estación de metro a unas cuadras pero relativamente puedes llegar a cualquier lado caminando, tienes una tienda alado y un restaurante igual, cuartos limpios y bonitos y muy moderno que sea inteligente, que no se te descargue el teléfono o no podrás entrar a tu cuarto ya que no hay recepción todo lo haces tú desde el teléfono.
10
Karen
6. nov. 2024
·
Overnattet 3 netter
Muy seguro! Excelente lugar con ubicación idónea para ir caminando a diferentes puntos.
Muy seguro! Excelente lugar con ubicación idónea para ir caminando a diferentes puntos.
8
Jose
6. okt. 2025
·
Overnattet 2 netter
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
10
Luz
17. sep. 2024
·
Overnattet 1 natt
Excelente ubicación a 5 min caminando del jardín del retiro, cerca de los principales puntos
Excelente ubicación a 5 min caminando del jardín del retiro, cerca de los principales puntos
8
Desmond
29. sep. 2024
·
Overnattet 3 netter
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
8
David
22. nov. 2025
·
Overnattet 2 netter
La habitación limpia,la cama cómoda,cogimos el baño incorporado, (un poco pequeño). Ruido exterior ya que nuestra habitación daba a la calle y al ser zona baja se escucha algo. La ubicación es perfecta,8 minutos del centro.
La habitación limpia,la cama cómoda,cogimos el baño incorporado, (un poco pequeño). Ruido exterior ya que nuestra habitación daba a la calle y al ser zona baja se escucha algo. La ubicación es perfecta,8 minutos del centro.
8
Bethward
14. mai 2024
·
Overnattet 1 natt
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
10
Miriam
14. apr. 2025
·
Overnattet 1 natt
Ubicación inmejorable
Ubicación inmejorable
10
jaime
2. nov. 2025
·
Overnattet 1 natt
Céntrico para dormir sobra metro cercano al lado del Retiro
Céntrico para dormir sobra metro cercano al lado del Retiro
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Servering
Ikke nok informasjon i anmeldelsene.
Relaterte gjesteomtaler
Var dette til hjelp?
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2
Salvatore
for 3 uker siden
·
Overnattet 3 netter
Esperienza pessima perché non hanno neanche avuto voglia di provare ad aiutarmi
Esperienza pessima perché non hanno neanche avuto voglia di provare ad aiutarmi
10
William
19. aug. 2026
·
Overnattet 1 natt
Many of the low reviews reference the confusing and unusual automated check-in procedure. It is a bit fiddly, and some of the issues are probably due to the different email systems and various reservation numbers associated with AYZ's system and the third party booking systems, which have their own. I was able to find mine by requesting it, looking it up. There are a number of different emails, which can also be confusing. IMPORTANT: DO THE CHECK IN, INCLUDING A PHOTO OF IDENTIFICATION AND CONFIRMATION OF IDENTITY BEFORE YOU ARRIVE. Another tip: keep a copy of the important links with the door-unlocking system separate and convenient -- that is the way that you enter the building and the room. I was concerned that the room would not be air conditioned, as some reviews said -- however, the premier/ superior option was. The simple room had a fan, but the whole space was generally cool. The place is a semi-basement, so one room I had was very slightly musty. I'm quite sensitive, and it did not bother me, not moldy. When I had a question about joining two reservations so I wouldn't have to check out and check in again, the answer to cancel and rebook from their AI chatbot was incorrect, and would have cost me a full extra stay. I typed that I would like to talk to a human agent. The person came on immediately and quickly resolved the issue. Don't trust the first answer. Also, I left something in the room accidentally, and it was returned quickly and easily. Excellent for the $.
Many of the low reviews reference the confusing and unusual automated check-in procedure. It is a bit fiddly, and some of the issues are probably due to the different email systems and various reservation numbers associated with AYZ's system and the third party booking systems, which have their own. I was able to find mine by requesting it, looking it up. There are a number of different emails, which can also be confusing. IMPORTANT: DO THE CHECK IN, INCLUDING A PHOTO OF IDENTIFICATION AND CONFIRMATION OF IDENTITY BEFORE YOU ARRIVE. Another tip: keep a copy of the important links with the door-unlocking system separate and convenient -- that is the way that you enter the building and the room. I was concerned that the room would not be air conditioned, as some reviews said -- however, the premier/ superior option was. The simple room had a fan, but the whole space was generally cool. The place is a semi-basement, so one room I had was very slightly musty. I'm quite sensitive, and it did not bother me, not moldy. When I had a question about joining two reservations so I wouldn't have to check out and check in again, the answer to cancel and rebook from their AI chatbot was incorrect, and would have cost me a full extra stay. I typed that I would like to talk to a human agent. The person came on immediately and quickly resolved the issue. Don't trust the first answer. Also, I left something in the room accidentally, and it was returned quickly and easily. Excellent for the $.
4
Richard
7. juni 2026
·
Overnattet 3 netter
All digital check in and correspondence. Had issues with door, and delayed response. There is no person to talk to, it’s done online through a bot. Registering was online, with glitches in the process. Basement room, smelled like a basement, damp, leaky shower. Poor signage, and hard to find at night. No refund on cancellation. Only redeeming things were, good location, and quiet, otherwise avoid .
All digital check in and correspondence. Had issues with door, and delayed response. There is no person to talk to, it’s done online through a bot. Registering was online, with glitches in the process. Basement room, smelled like a basement, damp, leaky shower. Poor signage, and hard to find at night. No refund on cancellation. Only redeeming things were, good location, and quiet, otherwise avoid .
10
Daniella
24. mai 2026
·
Overnattet 3 netter
Super bem localizado! Seguindo as instruções do hotel, fica tudo mais fácil!
Super bem localizado! Seguindo as instruções do hotel, fica tudo mais fácil!
8
Luis David
23. mai 2026
·
Overnattet 1 natt
The spaces were extremely clean, the location was great, really near to Prado Museum
The spaces were extremely clean, the location was great, really near to Prado Museum
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Check-in time starts at15:00Check-out time ends at12:00
Innsjekkingen må foretas av en person som er minst 18 år gammel.
CheckIn Restrictions
Early check-in fee: EUR 15 (subject to availability); Late check-out fee: EUR 15 (subject to availability);
Age Requirements
Minimum guest age is 18
Pets
Pets not allowed;
Front Desk Services
Contactless check-in and contactless check-out are available; There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 18 years old and younger are not permitted at this adults-only property; No cribs (infant beds) availableNo rollaway/extra beds available
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of EUR 100 will be collected before check-in.
Populære fasiliteter
Gratis wi-fi
Rom for ikke-røykere
Kun voksne
Generelt
Rom for ikke-røykere
Kun voksne
Internett
Gratis wi-fi