Mereva Tulum
115 $US
/nuit
Moyenne pour septembre
Prix pour Mereva Tulum
Sélectionnez les dates pour voir les prix et les disponibilités
115 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Mereva Tulum, les prix par nuit s'élèvent en moyenne à 115 $US pendant le mois le moins cher (septembre) et à 229 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 229 $US |
| février | 216 $US |
| mars | 176 $US |
| avril | 140 $US |
| mai | 134 $US |
| juin | 123 $US |
| juillet | 137 $US |
| août | 132 $US |
| septembre | 115 $US |
| octobre | 115 $US |
| novembre | 144 $US |
| décembre | 227 $US |
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sept. · 115 $US
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Le plus cher : janvier (env. 229 $US)
Le moins cher : septembre (env. 115 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Parmi les équipements et services offerts par cet hôtel de style méditerrané...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Parmi les équipements et services offerts par cet hôtel de style méditerranéen, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage (horaires limités) proposé par cet hôtel. Pour bien finir la journée, vous trouverez sur place un bar / salon.
Chambres
Les 25 chambres de l'hébergement vous invitent à la détente et comprennent une machine à espresso et une télévision LED. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
Pratique pour explorer Tulum, Mereva Tulum se situe face à l'océan, à 1 min en voiture de Parc aquatique Cenote Manatí et à 10 min de Parc Xel-Há. Cet hôtel au bord de la plage se trouve à 9,6 km de Ruines mayas de Tulum et à 14,3 km de Dos Ojos Cenote.
À proximité
Parc aquatique Cenote Manatí(0.1 miles)
Parc national de Tulum(0.6 miles)
Parc du Jaguar(0.8 miles)
Soliman Bay(1.1 miles)
LabnaHa Ecopark Adventures(2.6 miles)
Adrénaline Maya(2.7 miles)
Cenotes Labnaha(2.8 miles)
Cenote Tortugas(2.9 miles)
Lettres de Tulum(4.2 miles)
Spa à la Bière de Tulum(4.2 miles)
Plage Xcacelito(5.1 miles)
Réserve de Xcacel-Xcacelito(5.3 miles)
Tour de Tulum(5.7 miles)
Maison du Cénote(5.9 miles)
Temple du Dieu Descendant(5.9 miles)
Aéroport principal le plus pratique pour rejoindre Mereva Tulum : Aéroport international de Tulum (TQO)(32.2 miles)
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Service en chambre
Organisation d'excursions
Emplacement
Fraccionamiento Tankah, Tulum, Quintana Roo, Mexique
Parc aquatique Cenote Manatí (0.1 miles)
Parc national de Tulum (0.6 miles)
Parc du Jaguar (0.8 miles)
Soliman Bay (1.1 miles)
LabnaHa Ecopark Adventures (2.6 miles)
Adrénaline Maya (2.7 miles)
Options de chambre
9
Double Room Suite Garden View
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
753 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Suite Garden View
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
474 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Superior Beachfront
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
388 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Junior Suite Beach Front
Détails de la chambre
1 Grand Lit Double
et 1 Canapé-Lit
Couchages 3
592 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
11
Master Suite Beachfront with Plunge Pool
Détails de la chambre
1 Très Grand Lit Double
et 1 Grand Lit Double
Couchages 4
560 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparéPiscine profonde
8
King Beachfront
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
398 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Partial Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
398 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
9
Suite Studio Présidentielle
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
915 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparéPiscine profonde
Avis des voyageurs sur Mereva Tulum
8.4
Très bien
Basé sur 693 avis vérifiés
Qui séjourne ici ?
Couples
73%
Familles
17%
Groupes
8%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Mereva Tulum reçoit de nombreux éloges pour son cadre paisible en bord de mer et son personnel accueillant, tandis que plusieurs commentaires soulignent l'état de la route d'accès, la présence occasionnelle d'algues sur le rivage rocheux et quelques problèmes mineurs tels que des pannes de courant ou un service inégal.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Mereva Tulum reçoit de nombreux éloges pour son cadre paisible en bord de mer et son personnel accueillant, tandis que plusieurs commentaires soulignent l'état de la route d'accès, la présence occasionnelle d'algues sur le rivage rocheux et quelques problèmes mineurs tels que des pannes de courant ou un service inégal.
De nombreux clients ont apprécié la nourriture et les copieux petits-déjeuners, bien que d'autres aient trouvé le choix du menu limité, les prix élevés ou certains plats indisponibles. Les installations, telles que deux piscines, une jetée, et le prêt gratuit de kayaks, de planches à pagaie et de matériel de plongée, ainsi qu'un cénote de l'autre côté de la rue, sont largement appréciées. Les chambres sont généralement spacieuses et confortables avec vue sur la mer, mais quelques critiques font état de problèmes de climatisation ou d'eau chaude, ainsi que de préoccupations occasionnelles concernant la qualité des chambres. Attendez-vous à un séjour paisible et discret, idéal pour les voyageurs à l'aise avec un emplacement isolé.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients soulignent la présence de deux piscines, d'une jetée, et du prêt gratuit de kayaks, de planches à pagaie et de matériel de plongée, avec un cénote de l'autre côté de la rue et des services de spa dans un établissement voisin. Certains signalent des problèmes d'infrastructure ou d'entretien, notamment des pannes de courant occasionnelles et du matériel usé.
Avis de voyageur à ce sujet
4
declan
3 janv. 2025
·
A séjourné 5 nuits
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
10
Jillian
28 juin 2025
·
A séjourné 5 nuits
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
4
Harold
18 juil. 2024
·
A séjourné 7 nuits
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
8
Jennifer J
15 janv. 2026
·
A séjourné 2 nuits
The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
10
Amador
2 juil. 2024
·
A séjourné 5 nuits
Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades. Instalaciones muy limpias y ordenadas. las albercas impecables. Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno. Los desayunos están muy buenos y bien servidos Los meseros en especial muy atentos y amigables! Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel. No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024 Regresamos de nuevo sin pensarlo !
Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades. Instalaciones muy limpias y ordenadas. las albercas impecables. Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno. Los desayunos están muy buenos y bien servidos Los meseros en especial muy atentos y amigables! Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel. No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024 Regresamos de nuevo sin pensarlo !
10
sam
28 mai 2024
·
A séjourné 5 nuits
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
10
Julia
5 déc. 2022
·
A séjourné 5 nuits
Our stay at Mereva hotel was exactly what we needed. This boutique hotel was right on the beach, we had breakfast with our feet in the sand in the morning, could go snorkeling right in front of the hotel (the hotel provides canoes, fins, water shoes…), the service was great, the hotel and the area are very quiet and you can even go to a mangrove Cenote where a crocodile lives 2mn walk from the hotel.
Our stay at Mereva hotel was exactly what we needed. This boutique hotel was right on the beach, we had breakfast with our feet in the sand in the morning, could go snorkeling right in front of the hotel (the hotel provides canoes, fins, water shoes…), the service was great, the hotel and the area are very quiet and you can even go to a mangrove Cenote where a crocodile lives 2mn walk from the hotel.
8
Candice
22 mai 2024
·
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
8
Jen
27 oct. 2025
·
A séjourné 8 nuits
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
10
Gregory
1 juin 2025
·
A séjourné 7 nuits
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires décrivent fréquemment des chambres très propres et des terrains bien entretenus avec un service de ménage attentionné. Quelques personnes signalent des problèmes tels que des draps tachés, de la moisissure ou des installations sales.
Avis de voyageur à ce sujet
10
Jillian
28 juin 2025
·
A séjourné 5 nuits
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Jennifer
27 mars 2023
·
A séjourné 7 nuits
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
4
Harold
18 juil. 2024
·
A séjourné 7 nuits
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
8
IAN G
9 janv. 2026
·
A séjourné 4 nuits
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
8
Debra
7 nov. 2025
·
A séjourné 4 nuits
The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
2
Christopher
23 nov. 2025
·
A séjourné 3 nuits
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
8
Chaitanya
30 mai 2025
·
A séjourné 2 nuits
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
10
Megan
18 janv. 2024
·
A séjourné 6 nuits
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
10
Kira
27 mai 2025
·
A séjourné 7 nuits
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
10
Massimo
28 déc. 2024
·
A séjourné 6 nuits
Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, dont beaucoup avec vue sur la mer, balcon ou même piscine privée. Certains clients ont rencontré des problèmes de climatisation ou d'eau chaude, ou ont trouvé la qualité inégale dans certaines chambres ou configurations.
Avis de voyageur à ce sujet
8
Kathryn
14 nov. 2023
·
A séjourné 7 nuits
Staff was super helpful and nice. Food on the property was very tasty. The property had pretty good amenities too. It was nice that they had two sister properties nearby to explore. We had a few issues with our room (AC broke) but the service team was quick to respond. Biggest downside was the proximity to town and the beach zone. Taxis to these areas were expensive and something we didn’t expect.
Staff was super helpful and nice. Food on the property was very tasty. The property had pretty good amenities too. It was nice that they had two sister properties nearby to explore. We had a few issues with our room (AC broke) but the service team was quick to respond. Biggest downside was the proximity to town and the beach zone. Taxis to these areas were expensive and something we didn’t expect.
2
Matthew
25 févr. 2023
·
A séjourné 3 nuits
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
10
Jillian
28 juin 2025
·
A séjourné 5 nuits
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Jennifer
27 mars 2023
·
A séjourné 7 nuits
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
8
ALIX
18 juin 2025
·
A séjourné 2 nuits
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
8
Kelsey
20 sept. 2024
·
A séjourné 2 nuits
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
8
Zachary
3 mai 2023
·
A séjourné 6 nuits
The staff were all amazing and so friendly and helpful! They helped us book multiple outings, answered any questions we had and the food was phenomenal. It’s one minute walk from casa cenote which was incredible. Everything about this place was amazing except the hot water doesn’t work well. Otherwise our stay was a 10/10!
The staff were all amazing and so friendly and helpful! They helped us book multiple outings, answered any questions we had and the food was phenomenal. It’s one minute walk from casa cenote which was incredible. Everything about this place was amazing except the hot water doesn’t work well. Otherwise our stay was a 10/10!
6
Phil
6 janv. 2023
·
A séjourné 3 nuits
The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been
The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been
10
sam
28 mai 2024
·
A séjourné 5 nuits
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
2
Christopher
23 nov. 2025
·
A séjourné 3 nuits
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité, son efficacité et sa serviabilité dans tout l'établissement. Cependant, plusieurs critiques mentionnent un service lent ou inégal, des frustrations liées aux pourboires ou aux factures, et des problèmes occasionnels de réactivité de la direction.
Avis de voyageur à ce sujet
2
Matthew
25 févr. 2023
·
A séjourné 3 nuits
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
2
Isil
26 déc. 2022
·
A séjourné 19 350 nuits
Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!
Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!
10
Jillian
28 juin 2025
·
A séjourné 5 nuits
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Kristen
30 juil. 2023
·
A séjourné 7 nuits
Fabulous service and great location! Would highly recommend.
Fabulous service and great location! Would highly recommend.
8
IAN G
9 janv. 2026
·
A séjourné 4 nuits
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
4
Stan
13 avr. 2025
·
A séjourné 7 nuits
The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping
The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping
8
Candice
22 mai 2024
·
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
10
Megan
18 janv. 2024
·
A séjourné 6 nuits
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
10
Gregory
1 juin 2025
·
A séjourné 7 nuits
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
10
Heidi
12 avr. 2025
·
A séjourné 4 nuits
We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Baie calme et isolée avec un cénote de l'autre côté de la rue et de courts trajets en voiture jusqu'à Tulum, les ruines et les parcs ; beaucoup apprécient le cadre paisible. La route d'accès non pavée et le manque d'options à proximité rendent les taxis chers et une voiture utile ; les algues saisonnières peuvent affecter la plage.
Avis de voyageur à ce sujet
10
William
12 févr. 2025
·
A séjourné 6 nuits
Beautiful, quiet Long way from many sites
Beautiful, quiet Long way from many sites
10
David
31 mars 2024
·
A séjourné 7 nuits
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
8
ALIX
18 juin 2025
·
A séjourné 2 nuits
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
8
Chaitanya
30 mai 2025
·
A séjourné 2 nuits
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
10
Carmen Susana
8 juin 2025
·
A séjourné 7 nuits
If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.
If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.
8
Maya
15 juil. 2024
·
A séjourné 2 nuits
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
8
Christopher
7 mai 2024
·
A séjourné 2 nuits
I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.
I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.
10
Carmina
18 août 2024
·
A séjourné 3 nuits
The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
8
Steven
8 juil. 2025
·
A séjourné 5 nuits
The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.
The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.
8
Edith
6 juil. 2024
·
A séjourné 4 nuits
Oppholdet vi hadde var fint, men det ligger utenfor allfarvei. Ønsker du helt ro og stillhet er det et perfekt hotell. Men, ønsker du litt mer liv og mennesker ligger dette hotellet helt galt til. Personalet er hyggelig og maten på restauranten var god. Fin liten strand rett ute for. Taxxi til byen eller fra byen er alt fra 250,- til 500,- pr vei.
Oppholdet vi hadde var fint, men det ligger utenfor allfarvei. Ønsker du helt ro og stillhet er det et perfekt hotell. Men, ønsker du litt mer liv og mennesker ligger dette hotellet helt galt til. Personalet er hyggelig og maten på restauranten var god. Fin liten strand rett ute for. Taxxi til byen eller fra byen er alt fra 250,- til 500,- pr vei.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients ont apprécié les repas savoureux et les copieux petits-déjeuners. D'autres ont trouvé le menu limité, des plats indisponibles, des prix élevés ou un service lent, surtout en basse saison.
Avis de voyageur à ce sujet
2
Matthew
25 févr. 2023
·
A séjourné 3 nuits
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
4
declan
3 janv. 2025
·
A séjourné 5 nuits
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
10
Jillian
28 juin 2025
·
A séjourné 5 nuits
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
David
31 mars 2024
·
A séjourné 7 nuits
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
8
Kelsey
20 sept. 2024
·
A séjourné 2 nuits
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
10
Kira
27 mai 2025
·
A séjourné 7 nuits
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
8
Jen
27 oct. 2025
·
A séjourné 8 nuits
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
8
Maya
15 juil. 2024
·
A séjourné 2 nuits
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
10
Gregory
1 juin 2025
·
A séjourné 7 nuits
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
6
Felix Eduardo
5 oct. 2025
·
A séjourné 6 nuits
The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
sandra
26 déc. 2023
·
A séjourné 7 nuits
Nous avons passé un excellent séjour à l'hôtel. Tout était parfait, aussi bien la chambre que les parties extrèrieures telles que les piscines, la plage, les pontons... Une mention spéciale pour l'accueil chaleureux et la disponibilté du personnel. Nous reviendrons avec plaisir.
Nous avons passé un excellent séjour à l'hôtel. Tout était parfait, aussi bien la chambre que les parties extrèrieures telles que les piscines, la plage, les pontons... Une mention spéciale pour l'accueil chaleureux et la disponibilté du personnel. Nous reviendrons avec plaisir.
8
Elie
13 avr. 2026
·
A séjourné 3 nuits
Parking easy and secure, hotel is in a peaceful location, quiet and relaxing…
Parking easy and secure, hotel is in a peaceful location, quiet and relaxing…
8
Kelly
1 avr. 2026
·
A séjourné 5 nuits
Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.
Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.
6
Youssef Mohammed
28 mars 2026
·
A séjourné 5 nuits
Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
10
natalia
28 mars 2026
·
A séjourné 5 nuits
Yes . Nice quiet boutique hotel . We love it
Yes . Nice quiet boutique hotel . We love it
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Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 122.41416945533751USD
- 2026-09-19: 122.41416945533751USD
- 2026-09-20: 123.05007237510681USD
- 2026-09-21: 123.02916777877807USD
- 2026-09-22: 123.02916777877807USD
- 2026-09-23: 121.86363792686461USD
- 2026-09-24: 120.37814065818786USD
- 2026-09-25: 132.53919016799927USD
- 2026-09-26: 133.27809095420835USD
- 2026-09-27: 131.56604395751953USD
- 2026-09-28: 123.43159659690856USD
- 2026-09-29: 123.40321543006897USD
- 2026-09-30: 123.62632926635742USD
- 2026-10-01: 151.38253194351196USD
- 2026-10-02: 148.09159628448487USD
- 2026-10-03: 153.61849107284544USD
- 2026-10-04: 148.09159628448487USD
- 2026-10-05: 130.00826148719787USD
- 2026-10-06: 130.00826148719787USD
- 2026-10-07: 130.00826148719787USD
- 2026-10-08: 129.86570704078673USD
- 2026-10-09: 133.5029928565979USD
- 2026-10-10: 133.5955165122986USD
- 2026-10-11: 133.5955165122986USD
- 2026-10-12: 134.03937762680053USD
- 2026-10-13: 128.84163600654603USD
- 2026-10-14: 133.5029928565979USD
- 2026-10-15: 130.00826148719787USD
- 2026-10-16: 151.38253194351196USD
- 2026-10-17: 148.72206488571166USD
- 2026-10-18: 148.8642687309265USD
- 2026-10-19: 153.61849107284544USD
- 2026-10-20: 148.8642687309265USD
- 2026-10-21: 133.5955165122986USD
- 2026-10-22: 132.3627588809967USD
- 2026-10-23: 129.88417495880125USD
- 2026-10-24: 133.5955165122986USD
- 2026-10-25: 133.5955165122986USD
- 2026-10-26: 130.00826148719787USD
- 2026-10-27: 133.5955165122986USD
- 2026-10-28: 129.88417495880125USD
- 2026-10-29: 134.05368215560912USD
- 2026-10-30: 133.5955165122986USD
- 2026-10-31: 130.00826148719787USD
- 2026-11-01: 182.13535810546873USD
- 2026-11-02: 182.850531955719USD
- 2026-11-03: 186.9928324996948USD
- 2026-11-04: 200.96609576797485USD
- 2026-11-05: 200.96609576797485USD
- 2026-11-06: 200.33955390014648USD
- 2026-11-07: 187.57788071594237USD
- 2026-11-08: 178.27041816787718USD
- 2026-11-09: 178.27041816787718USD
- 2026-11-10: 210.03990014877317USD
- 2026-11-11: 186.9928324996948USD
- 2026-11-12: 178.27041816787718USD
- 2026-11-13: 187.87876666259766USD
- 2026-11-14: 178.27041816787718USD
- 2026-11-15: 186.9928324996948USD
- 2026-11-16: 186.9928324996948USD
- 2026-11-17: 186.9928324996948USD
- 2026-11-18: 210.03990014877317USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt : 75 USD par jour
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Possibilité de location à long terme
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, une trousse de secours et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 09 h 00 à 20 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un enfant âgé de 5 ans ou moins qui occupe la même chambre que ses parents ou tuteurs et qui utilise la literie en place.
- Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Navette aéroport : 288 USD par véhicule, aller-retour, maximum 2 passager(s)
- Supplément en cas de départ tardif : 50 USD (sous réserve de disponibilité)
- Lit d'appoint : 33 USD par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Service en chambre
Organisation d'excursions
Activités
Piscine
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Cyclisme
Pêche
Aire de jeux
Canoë
Piscine extérieure
Musique live
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Déjeuners à emporter
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Coffre-fort
Location de vélos
Consigne à bagage
24-Hour Front Desk
Concierge Services