Is parking available at the property?

Self parking is available on-site for a fee of CAD 34 per day, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 11:30 AM for a fee, approximately CAD 13.00 to 22.00 for adults and CAD 9.00 to 22.00 for children.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a pet fee of CAD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee of CAD 100.00, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in downtown Ottawa, within a 15-minute walk of Rideau Canal and Parliament Hill. It is 0.6 miles from the University of Ottawa and Rogers Centre Ottawa. The nearest major airport is Ottawa International Airport, approximately 10.2 miles away.

What are the policies for guests staying with children?

Up to 2 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Arc The Hotel in Ottawa, Canada

Average nightly price at Arc The Hotel by month, last 12 months (USD)
Month	Average price
January	$97
February	$108
March	$109
April	$117
May	$186
June	$156
July	$123
August	$134
September	$185
October	$164
November	$133
December	$112

What guests think

At Arc The Hotel, guests praise the central, walkable location and notably friendly staff, while feedback often highlights tight off site parking, thin walls and noisy HVAC, and aging rooms that feel small or dated depending on assignment.

Many guests find the beds very comfortable and note overall cleanliness, with occasional complimentary upgrades. Recurring concerns include intermittent hot water or weak shower pressure and some worn bathrooms or public areas. Overall, expect solid essentials with occasional quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is off site via a narrow alley with low clearance, limited spaces, extra fees, and can be hard to access; several guests struggled or could not park. A gym and on site dining/lounge exist, though hours/stock and staffing vary.

Related guest reviews

8

Brian

Jul 4, 2025

·

Stayed 6 nights

Parking was a bit challenging going down a very narrow lane with very tight height restrictions.

8

Malcolm

Aug 31, 2025

·

Stayed 1 night

Parking is challenging to get to & navigate (given nearby construction and narrow drive & low height - 5'8" sort of - of the parking garage, but staff directing you how to manage it were knowledgeable & fantastic. Bottled water made available in the room would have been appreciated.

6

Lisa

Oct 1, 2025

·

Stayed 2 nights

The staff were wonderful and so helpful. The hotel interior is tired and needs an update. The gym is adequate. The parking on site is difficult to access and valet parking would be sensible but it was not an option.

10

Regina

Sep 29, 2025

·

Stayed 1 night

Check in and out was easy and fast. Staff were great. The only tricky part was the parking that is in the neighbouring building and very tight to navigate.

10

Russ

Aug 30, 2025

·

Stayed 1 night

No pool, but such a great place to stay. Highly recommended

6

Ashley

Jan 19, 2025

·

Stayed 2 nights

The hotel itself was clean, and I had a great overall experience. However, the restaurant/lounge left much to be desired. After a flight, I stopped in for lunch and noticed only one other customer there. He mentioned he hadn’t seen the bartender in a while. I ended up waiting about 15 minutes before anyone came by to check on him or acknowledge me. When I finally ordered, the food was overpriced and mediocre, and the service was disappointing.

8

Sylvie G Cousin

Apr 12, 2025

·

Stayed 4 nights

Room was super comfy and clean. Gym was well furnished. However, breakfast opens at 7:00 - which was too late for me to enjoy it. In addition, the hotel takes a 10CAN fee per day for a resort fee... because the chain is a resort... while the commodities are not for a resort.

8

Frederic

Jul 28, 2025

·

Stayed 2 nights

Nice and quiet. Very nice and friendly staff. No direct access to the parking, okay in summer, not so much in the rain or winter. Lovely lounge for a drink. Chef didn't shut down the gas after their shift and the alarm went off ,had to evacuate the hotel...

8

Donald

Jun 8, 2025

·

Stayed 7 nights

It was clean and staff friendly restaurant it was nice have a restaurant on site. We went to other restaurants for breakfast but found that our hotel the best food and service.

10

MIchelle

May 7, 2025

·

Stayed 1 night

Great location. Very helpful staff. The parking is not great and is a very narrow pathway to get your car through to the garage offsite.

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Cleanliness

Housekeeping often keeps rooms very clean, but reviews also report worn or dirty bathrooms and grubby common areas. Recurring maintenance issues include slow or inconsistent hot water and weak shower pressure.

Related guest reviews

10

Salah

Oct 17, 2025

·

Stayed 1 night

Room was very clean. No issue with the service received. Staff at front desk were great.

6

Helene

Jun 25, 2025

·

Stayed 1 night

Les espaces communs de l'hôtel ne m'ont pas semblé très propres

Translate

10

Bashiru

Nov 15, 2025

·

Stayed 1 night

Great staffs, spotless rooms And great breakfast

10

Marie

Feb 14, 2025

·

Stayed 2 nights

Had a great stay here. Shoutout to Kevin at the front desk; super helpful! Felt very safe here; they lock the front doors at night and you just have to ring the doorbell to be let in. One cleanliness concern: I found some hair on one of the towels in my room!

6

Kelly

Oct 20, 2025

·

Stayed 1 night

General areas - lobby, elevators, etc. were a bit dirty and seemed run down. Room itself was fine. Staff was friendly. We were supposed to get an upgraded room with a roman tub and we did not get that.

10

Roma

Nov 28, 2024

·

Stayed 2 nights

Please ensure that new unused toiletries are left in the rooms before new guests arrive. I was disappointed to find a have used tube of lotion. Also, let's get rid of the mold that is harbouring in the sink. It's not directly visible, but is very visible when you look at the mirror.

2

Kasper

Oct 15, 2025

·

Stayed 2 nights

Feels more like a 2-star than a 4-star hotel as another person wrote. Coffee machine not properly working, hairs in the shower, empty shower dispensers, opened water bottle in the fridge and daily cleaning is done between 4:30-6 PM. One upside is the hotel being in walking distance to most stuff in Ottawa

4

Jessica

Nov 30, 2024

·

Stayed 1 night

There was stains on the comforter on the bed, the bathroom was dirty the shelf above the sink was dirty, around the bottom of the toliet had stains, the bathroom slider door was covered in glitter and hand prints along with toothpaste. For the price of their rooms it’s not worth it the room even had a weird smell the minute you walked it. I will never go there again nor would I recommend it.

8

Kenneth

Sep 17, 2025

·

Stayed 1 night

The staff was very friendly and welcoming, which we appreciated. However, the room quality and bathroom cleanliness did not meet expectations. The bathroom had rusted towel holders, the floor and bathtub showed stains, and the towels did not appear clean. The hallways also gave more of a budget motel feel rather than a city-center hotel experience. Given the prime location, I expected higher standards of upkeep and maintenance. It seems the hotel may be relying on its central location to attract guests rather than ensuring the facilities meet the level of quality one would anticipate.

10

Isabel

Nov 10, 2025

·

Stayed 1 night

Room was very clean, day door man was helpful and friendly. Well located near all amenities. Would go back.

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Rooms

Beds are widely praised, but rooms vary; many are small with dated decor while some suites feel spacious and quiet. Noise from thin walls or loud HVAC is a recurring complaint.

Related guest reviews

10

Francine

Jun 9, 2025

·

Stayed 2 nights

Great location. Beds are comfortable, service was excellent. Air conditioning was noisy maybe bring earplugs. I would recommend 100%.

10

Victor

Jun 6, 2025

·

Stayed 4 nights

Large space to work between days in offices

10

Jeff

Jun 16, 2025

·

Stayed 3 nights

Wonderful stay at this centrally located property in Ottawa. Very pleasant and efficient check-in experience. Fantastic, large and quiet room with a super comfortable king-size bed, spacious bathroom. Good breakfast in the dining room with lovely waitstaff. I was super impressed with this hotel and will definitely be returning the next time I’m back in Ottawa.

6

David

Mar 23, 2025

·

Stayed 1 night

Room 801. Space much smaller than it appears in the photos. Quite audible noise from the elevator during the night and from the neighbor's coughing during the night. $25 parking fee for one night not included in the room price that you have no choice but to take because there is no parking nearby. Everything you need to make coffee (cup, cup, sugar...) but no coffee machine. Two attempts to find out why by calling the reception. No answer. Disappointed. We have already found better for the price. On the other hand, the room was very clean. Congratulations to the room maintenance staff.

6

Colleen

Aug 20, 2025

·

Stayed 2 nights

Great location for walking to all the downtown highlights. Room was too hot or too cold never comfortable. Air conditioning came on every 20 minutes as the room would heat up quickly even though outside temps not that warm. Staff were not rude but not overly friendly. Concierge not really sure how to get to the airport by transit. It was on ok stay for the price.

6

Andrea

Aug 3, 2025

·

Stayed 2 nights

Really great location, good room size. Overall tired looking room. Bathroom could be in better shape - towel rack was so rusty, we didn't want to use it or put our towels on it. Walls very thin, could hear everything from the room next to ours through the walls.

6

Tanya

Jun 5, 2025

·

Stayed 2 nights

Was not told it was an adjoining room, with bed right next to the door. Could hear the people next door sneeze. No privacy. Tub was terrible condition. Doors slam. Bed was very comfortable.

10

Alex

Sep 28, 2025

·

Stayed 2 nights

It’s a very nice hotel, clean and comfortable. But… if you’re a noise sensitive sleeper, make sure an A/C unit in your room isn’t too noisy (ours was just terrible).

6

Asuka

Sep 29, 2024

·

Stayed 1 night

I think a portion of this hotel is more renovated than others. This is my second stay at this hotel and I recall the room during my first stay to be more modern, clean, and newly renovated. That said my room during the most recent visit was still fine, it was spacious but the furniture and other details were a little worn out/older. I found the walls were quite thin, I could hear snoring from the adjacent room at night. The water pressure was not very good and the elevators were so slow. Not major issues, but just things I noticed. I did appreciate the two bottles of water for the guests. However besides this, the hospitality felt a little lacking, some more toiletries would’ve been nice, a lot of hotels nowadays don’t really leave anything for the guests anymore, which is a little disappointing. The location is great, though, right downtown so you can walk to all of the attractions if you were in the city for the touristy things. Would’ve been nice if continental breakfast was included. Staff were professional, quick, and friendly at the desk. Overall, not a bad experience, just wasn’t anything to write home about.

6

hameed

Jul 3, 2025

·

Stayed 2 nights

We stayed in a Premium King Bed room at Arc The Hotel in downtown Ottawa. Overall, the hotel is acceptable for a short stay. The room was clean, and the bed was comfortable and in good condition, which contributed to a restful night. However, the bathroom left much to be desired. It was extremely cramped—even for a single person—and the sink was particularly small, causing water to splash onto the counter and floor during regular use. This detracted from the overall comfort of the stay. The hotel’s strongest point is its excellent location. Situated right in the downtown core, it’s within easy walking distance of Parliament Hill and surrounded by a variety of high-quality restaurants. For travelers prioritizing central location over in-room amenities, this hotel may still be worth considering.

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Service

Staff are consistently described as welcoming, helpful, and responsive, with smooth check in/out and thoughtful assistance like parking guidance or upgrades. A smaller number reported billing errors or slow restaurant service.

Related guest reviews

10

Daniel

Oct 19, 2025

·

Stayed 1 night

Exceptional service

6

Neelima

Nov 14, 2025

·

Stayed 3 nights

Pros- Room was good and clean. Good location. Cons- Had a lot of issues during checkout. I had bought few breakfast vouchers and was charged double the amount for them. Someone else's food bill was added to my account. After receiving the final invoice, my credit card was charged more that the invoice amount. I've been on calls with atleast 2 people from the hotel and no one has been able to resolve my issue

10

Siobhan

Feb 24, 2025

·

Stayed 3 nights

Great stay, super friendly and helpful staff. My only issue, which wasn’t even a big deal, is that the parking garage isn’t connected to the hotel and you have to walk down a sketchy alley way. Other than that, very good!

10

Kristina

Aug 13, 2025

·

Stayed 2 nights

Stayed here for a weekend in Ottawa and had a wonderful experience. Hotel is close to everything including Parliament Hill. Staff were very helpful and Hassan was especially helpful upon check in and parking. Will be returning!

10

Hannah

Aug 5, 2025

·

Stayed 1 night

We had a great experience at Arc the Hotel. The staff were incredibly friendly, accommodating, informative and professional! The hotel was very nice, clean, and close/walkable to many restaurants, Parliament Hill and many other cool spots. I would definitely recommend this hotel.

10

Linden

Nov 26, 2025

·

Stayed 2 nights

The staff were very welcoming and attentive. We were personally led and oriented to the on-site parking!

10

Suzanne

Oct 15, 2025

·

Stayed 3 nights

The staff were really welcoming and attentive to all our needs, always available with a smile...the location was excellent for our daily walking excursion, special thanks to Abby for her exceptional customer service handling our dinning request while serving an unexpected crowd with a smile, a true professional

10

John

Feb 23, 2025

·

Stayed 1 night

Overall the staff and the room was excellent. Always a pleasant smile and more than helpful. Will definitely be back.

10

Joseph

Sep 27, 2025

·

Stayed 2 nights

The staff were beyond helpful. It felt like they welcomed us into their own home.

10

Jo-Ann

Mar 31, 2025

·

Stayed 2 nights

I enjoyed the staff - especially when checking in the two gentleman were very friendly and helpful

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Location

Highly central and walkable to Parliament Hill, ByWard Market, and downtown sights, with easy access to transit and restaurants. A few mention early morning construction noise nearby.

Related guest reviews

10

Ryan

Feb 9, 2026

·

Stayed 2 nights

Arc is a great value. The location is fantastic, the hotel / room / amenities are modern and well maintained, and staff is welcoming, friendly, and knowledgeable.

10

RUBEN

Nov 27, 2025

·

Stayed 2 nights

Great location! Great staff, truly enjoyed my stay.

8

Joanne

Nov 17, 2024

·

Stayed 3 nights

Visited Ottawa as a tourist for 4 days. The Arc located within walking distance to several Ottawa destinations like Capital Hill, Byward Market and the National Gallery. There are many restaurants close by, especially if you don't mind a short walk to Bank Street. The room was clean and smelled fresh. We asked for down/feather bedding to be removed prior to arrival and it was. We only ate breakfast in the Arc Lounge Restaurant, and it was fresh, well prepared and delicious. Staff were all friendly, welcoming and attentive. Our room faced the street, and at times there was alot of traffic noise, sometimes disrupting sleep - earplugs were the answer! The bathroom was very small - functional and clean, just not much room for toiletries and to hang towels. Overall an excellent stay and good value for the price.

10

William

May 1, 2025

·

Stayed 1 night

Clean room, comfortable bed, easy checkin. Walking distance from Parliament. No complaints

8

Dorothy

Feb 24, 2025

·

Stayed 2 nights

Great location. Close walking distance to Parliament Hill and downtown. Thank you to Hassane who was so very kind and helpful, going out of his way to meet all of our needs.

10

amrit

Sep 24, 2025

·

Stayed 1 night

Had a great time staying at this hotel. Staff was very extremely friendly and helpful, rooms were nice and clean, and lots of places to go that are within walking distance. Great hotel and will definitely go back.

10

Alba

Jun 18, 2025

·

Stayed 2 nights

Clean and centrally located hotel. Walking distance from most main attractions.

10

Jangar

Aug 29, 2025

·

Stayed 2 nights

Good hotel, eas access to almost all historic amenities in Ottawa

8

Scott

Jul 28, 2025

·

Stayed 3 nights

Excellent bed & pillows. Walkable to downtown very easy. Friendly staff. Not the ARC’s fault but there is currently a building being demolished close by & it is noisy at 6AM with heavy trucks & back up alarms etc.

10

Kyla

Aug 10, 2025

·

Stayed 1 night

Close to everything! Very friendly!

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Dining

Breakfast and some meals are often enjoyed, including avocado toast and room service, but several guests found the lounge/restaurant understaffed, limited, or overpriced, and hours or stock occasionally inconsistent.

Related guest reviews

10

Leya

Jan 4, 2026

·

Stayed 2 nights

Breakfast was ok. For avocado toast, ask for the bread to be toasted more. It came almost untoasted. Service was great

10

Lyne

Sep 23, 2024

·

Stayed 1 night

The bed comfort was excellent, nice dark room to sleep, amazing kitchen customer service! Great food at room service thanks for gluten free options.

10

Christopher

Jan 19, 2026

·

Stayed 1 night

Breakfast menu was fresh. Staff were very accommodating Room was good

8

Ann

Jan 21, 2024

·

Stayed 2 nights

Wonderful staff. The Arc restaurant had a fantastic breakfast. Unfortunately the lounge closed early on a Saturday night as a result of lack of customers. The queen room was quite small but comfortable. We would stay there again.

6

Ashley

Jan 19, 2025

·

Stayed 2 nights

The hotel itself was clean, and I had a great overall experience. However, the restaurant/lounge left much to be desired. After a flight, I stopped in for lunch and noticed only one other customer there. He mentioned he hadn’t seen the bartender in a while. I ended up waiting about 15 minutes before anyone came by to check on him or acknowledge me. When I finally ordered, the food was overpriced and mediocre, and the service was disappointing.

6

Stephane

Dec 16, 2024

·

Stayed 1 night

the hotel staff was amazing, but the bar had no drink avalaible. otdered 5 different drink and they were out. and the server did not have her priority asked for the bill waited 20 minutes to get the bill. we were 3 tables in the bar. this was last saturfay

8

Sylvie G Cousin

Apr 12, 2025

·

Stayed 4 nights

Room was super comfy and clean. Gym was well furnished. However, breakfast opens at 7:00 - which was too late for me to enjoy it. In addition, the hotel takes a 10CAN fee per day for a resort fee... because the chain is a resort... while the commodities are not for a resort.

10

Elizabeth

Feb 17, 2025

·

Stayed 2 nights

Lovely hotel. Only complaint was the restaurant was understaffed. We requested coffee and a menu. We got 2 empty coffee cups and no menu. After 20 minutes, we decided to head out and eat elsewhere. Had we at least gotten coffee. We would have stayed.

10

Edward

Jun 27, 2025

·

Stayed 3 nights

My business stay at the Arc hotel was very convenient for me as everything was within walking distance. And the avocado toast at their restaurant was excellent. I would stay here again if I were to visit Ottawa again in the near future.

8

Donald

Jun 8, 2025

·

Stayed 7 nights

It was clean and staff friendly restaurant it was nice have a restaurant on site. We went to other restaurants for breakfast but found that our hotel the best food and service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $164	3 $307	4 $317	5 $173	6 $156	7 $116
8 $115	9 $145	10 $151	11 $149	12 $133	13 $133	14 $129
15 $117	16 $157	17 $187	18 $207	19 $157	20 $133	21 $133
22 $121	23 $157	24 $154	25 $186	26 $157	27 $127	28 $127
29 $121	30 $157

Su	Mo	Tu	We	Th	Fr	Sa
		1 $159	2 $159	3 $159	4 $159	5 $157
6 $119	7 $159	8 $159	9 $158	10 $158	11 $127	12 $127
13 $113	14 $119	15 $118	16 $119	17 $119	18 $119	19 $118
20 $117	21 $115	22 $117	23 $118	24 $119	25 $119	26 $116
27 $119	28 $145	29 $145	30 $145	31 $176

Arc The Hotel

Prices for Arc The Hotel

Monthly average prices

About this property

Location

Room options

Intimate Queen Room

Romantic Luxury Suite

Majestic King Room

Cozy Family Double Room

Spacious Corner Suite

Premier King Room

Guest reviews of Arc The Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Arc The Hotel

Considering this hotel for your Ottawa trip?

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