Is parking available at the property?

Limited parking is available on-site. Extended parking costs MXN 170 per night, and nearby parking is available for MXN 170 per day, located 131 feet away. Reservations are not required.

Is breakfast offered at the hotel?

Breakfast is available at Restaurante HCP, which serves satisfying meals to guests. Specific details regarding breakfast type and hours are not provided.

Does the hotel allow pets?

The property allows pets in specific rooms only, with a fee of MXN 300 per pet, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to request a pet-friendly room.

What are the check-in and check-out times?

Check-in is from 15:00 to 19:00, and check-out is at 12:00. Early check-in and late check-out may be available upon request, but fees may apply and are subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge, operating within a 200 km radius. Specific pricing details are not provided, and guests should arrange transfers directly with the property.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Puebla, just a 3-minute walk from Zócalo de Puebla and a 7-minute walk from Puebla Cathedral. Other nearby attractions include Callejon del Sapo (0.1 km), Los Sapos Bazaar (0.2 km), and Africam Safari (11.2 mi).

What are the hotel's policies regarding children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies for extra beds and cribs?

The hotel offers cribs and rollaway beds for a fee of MXN 300 per day. Availability is subject to request and confirmation.

Hotel Boutique Casa de la Palma

What guests think

At Hotel Boutique Casa de la Palma, travelers highlight the prime historic‑center location and distinctive colonial character, but also report aging upkeep with occasional hot‑water issues and patchy Wi‑Fi, alongside some street noise affecting certain rooms.

Service is widely described as warm and helpful, with staff providing maps, tips, and logistical support. Rooms often feel spacious with high ceilings, balconies or views, though bed and pillow comfort varies. Facilities are simple, with stairs only, no air conditioning, and nearby paid parking; there is no on‑site restaurant. Expect a charming, budget‑friendly base if you value character and location over modern conveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: there is no elevator and no air conditioning or fans. Parking is off‑site at a nearby lot for an extra fee arranged through the hotel.

Related guest reviews

10

Jesica

Jan 25, 2024

·

Stayed 1 night

El lugar está a 2 cuadra de la plaza principal muy bien ubicado, el hotel con un estilo antiguo padre, no tiene estacionamiento debes pagar $150 por dejarlo en un estacionamiento a 20mts, aceptan perritos y hay muchos restaurantes cerca

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10

YERALDI MARIA EUGENIA

Nov 19, 2024

·

Stayed 2 nights

si te gustan las casonas antiguas, es ideal, la habitacion muy amplia con techo muy alto, la nuestra contaba con un balcon con vista a una calle del centro, que a pesar de haber algunos bares muy cerca, no se escucha nada en la habitacion. Unico que me fatlo, fue un a o dos almohadas extras, ya que la cama solo cuenta con dos. Aunque aclaro, que no la solicite tampoco. El recepcionista servicial y amable, nos recibio muy bien la madrugada del 16 de noviembre. Para estacionar el coche,tienen convenio con un estacionamiento que esta a unos metros, se paga $150.00 por toda tu estadia en el hotel.

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8

Marina

Jan 2, 2025

·

Stayed 7 nights

Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.

8

Gail

Apr 7, 2023

·

Stayed 5 nights

Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.

10

Silvia

Jun 1, 2024

·

Stayed 2 nights

El Hotel tiene una excelente ubicación si lo que se desea es conocer la parte histórica de Puebla, salir caminando a conocer lo mejor del centro y de ahí tomar medios de transporte turísticos y recorrer las zonas deseadas es muy buena opción este Hotel Es un lugar modesto, sin lujos, sin elevador, sin aparatos de aire acondicionado, de pocas habitaciones, pero de muy buena atención y ubicación

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6

CESAR

Nov 27, 2023

·

Stayed 1 night

SE SUPONEQUE TIENE ESTACIONAMIENTO, PERO TE MANDAN A UN ESTACIONAMIENTO PUBLICO Y TE L COBRAN EXTRA

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8

Canuto

Dec 10, 2024

·

Stayed 2 nights

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.

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Cleanliness

Cleanliness and upkeep feel mixed; some guests had clean rooms and daily service, while others noted worn linens, dated bathrooms, and lapses in housekeeping or maintenance.

Related guest reviews

6

José Gustavo

Sep 3, 2024

·

Stayed 3 nights

Casa antigua muy bonita pero muy descuidada, falta de mantenimiento a los baños, no hay servicio de alimentos. El piso de madera rechina a cada paso. Urgente que se remodele pues su ubicación es muy buena aunque la zona es bulliciosa.

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8

Marina

Jan 2, 2025

·

Stayed 7 nights

Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.

10

Sophie Alice

May 8, 2025

·

Stayed 2 nights

This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.

2

EDUARDO

Feb 11, 2024

·

Stayed 2 nights

Nos cambiaron de habitación porque no salía agua en el baño para podernos duchar. Por la noche hay cucarachas. El wifi funciona a ratos y poca cobertura. Todo muy viejo y no se ve el mantenimiento. Para no volver.

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8

Dudley

Aug 5, 2024

·

Stayed 2 nights

Falto agua un día y no hicieron las camas durante la estancia ni cambio de sábanas y toallas

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4

Alfredo

Feb 16, 2026

·

Stayed 4 nights

Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.

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8

Barbara

Apr 10, 2023

·

Stayed 5 nights

Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft

4

Miguel

Jul 27, 2025

·

Stayed 1 night

El inmueble es un inmueble catalogado, tiene un tremendo potencial pero se nota una GRAN falta de inversión; la suite tiene motivos excelentes, pero hay cosas MUY descuidadas (baño y almohadas, sábanas, cortinas, colchas) hacen que se vea descuidado y feo. Una lástima pues el inmueble y las colecciones de antigüedades son excelentes.

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6

Luz

Sep 20, 2024

·

Stayed 2 nights

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved

8

Canuto

Dec 10, 2024

·

Stayed 2 nights

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.

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Rooms

Rooms showcase colonial character, often very spacious with high ceilings, balconies or views. Comfort varies, with differing bed and pillow firmness, occasional street noise, and Wi‑Fi reported as weak or intermittent.

Related guest reviews

10

Daniel

Feb 19, 2025

·

Stayed 2 nights

wunderschönes Haus, tolle riesige Zimmer, Grandezza überall... der Hauch von vergangener Zeit mit allen Annehmlichkeiten der heutigen Zeit. Absolut perfektes Hotel mit bester Lage. Ich komme wieder!

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10

Sophie Alice

May 8, 2025

·

Stayed 2 nights

This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.

10

Eric

Nov 3, 2025

·

Stayed 1 night

Great location, charming old building shaded by old trees. Wonderfully soft bed!

8

Gail

Apr 7, 2023

·

Stayed 5 nights

Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.

10

Winston

Nov 7, 2025

·

Stayed 3 nights

Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.

10

Maria

Sep 23, 2025

·

Stayed 3 nights

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot

10

Charles

Feb 23, 2024

·

Stayed 2 nights

This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.

8

Barbara

Apr 10, 2023

·

Stayed 5 nights

Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft

6

Ismael

Apr 18, 2023

·

Stayed 1 night

Habitacion y baño muy pequeño algo incomodo.

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8

Kate

Oct 25, 2025

·

Stayed 3 nights

This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.

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Service

Service is consistently warm and helpful, with staff offering maps, local tips, and assistance with laundry, transport, and special requests.

Related guest reviews

10

Cristina

Oct 12, 2025

·

Stayed 2 nights

El personal fue muy amable, las habitaciones son muy lindas y cómodas, un ambiente muy tranquilo y acogedor. Gracias.

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10

MARIA

Jun 11, 2024

·

Stayed 2 nights

Awesome service

8

Marina

Jan 2, 2025

·

Stayed 7 nights

Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.

8

Gail

Apr 7, 2023

·

Stayed 5 nights

Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.

10

Winston

Nov 7, 2025

·

Stayed 3 nights

Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.

10

harvey

Sep 23, 2023

·

Stayed 5 nights

Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!

10

David

Jun 16, 2025

·

Stayed 1 night

Todo bien amables en la recepción los cuartos bien

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10

Marten

Aug 11, 2024

·

Stayed 1 night

Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.

4

Alfredo

Feb 16, 2026

·

Stayed 4 nights

Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.

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8

Kate

Oct 25, 2025

·

Stayed 3 nights

This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.

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Location

Excellent, walkable location near the Zócalo, cathedral, museums, and many restaurants; convenient for sightseeing and dining.

Related guest reviews

10

Daniel

Feb 19, 2025

·

Stayed 2 nights

wunderschönes Haus, tolle riesige Zimmer, Grandezza überall... der Hauch von vergangener Zeit mit allen Annehmlichkeiten der heutigen Zeit. Absolut perfektes Hotel mit bester Lage. Ich komme wieder!

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10

Jesica

Jan 25, 2024

·

Stayed 1 night

El lugar está a 2 cuadra de la plaza principal muy bien ubicado, el hotel con un estilo antiguo padre, no tiene estacionamiento debes pagar $150 por dejarlo en un estacionamiento a 20mts, aceptan perritos y hay muchos restaurantes cerca

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10

Eric

Nov 3, 2025

·

Stayed 1 night

Great location, charming old building shaded by old trees. Wonderfully soft bed!

10

Winston

Nov 7, 2025

·

Stayed 3 nights

Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.

10

Maria

Sep 23, 2025

·

Stayed 3 nights

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot

10

Juan

May 9, 2023

·

Stayed 1 night

A block away from Cathedral and city center.

10

Ana Rosa

Jul 11, 2025

·

Stayed 5 nights

me gusto mucho por la fachada arquitectónica, serca a todo caminando a los lugares para salir a conocer a comer serca al socalo y a la catedral mas grande de Puebla

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10

Abril

Feb 23, 2025

·

Stayed 2 nights

Increíble lugar Muy cerca del centro

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8

Gabriela

Jul 15, 2024

·

Stayed 2 nights

Muy bien ubicado, te transporta a las casonas antiguas lo que hace una de tu estancia un hecho muy apropiado para Puebla.

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8

Kate

Oct 25, 2025

·

Stayed 3 nights

This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.

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Dining

There is no on‑site restaurant or included breakfast, but many eateries are within a short walk.

Related guest reviews

10

Jesica

Jan 25, 2024

·

Stayed 1 night

El lugar está a 2 cuadra de la plaza principal muy bien ubicado, el hotel con un estilo antiguo padre, no tiene estacionamiento debes pagar $150 por dejarlo en un estacionamiento a 20mts, aceptan perritos y hay muchos restaurantes cerca

Translate

6

José Gustavo

Sep 3, 2024

·

Stayed 3 nights

Casa antigua muy bonita pero muy descuidada, falta de mantenimiento a los baños, no hay servicio de alimentos. El piso de madera rechina a cada paso. Urgente que se remodele pues su ubicación es muy buena aunque la zona es bulliciosa.

Translate

8

Marina

Jan 2, 2025

·

Stayed 7 nights

Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.

10

Winston

Nov 7, 2025

·

Stayed 3 nights

Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.

10

Maria

Sep 23, 2025

·

Stayed 3 nights

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot

10

Ana Rosa

Jul 11, 2025

·

Stayed 5 nights

me gusto mucho por la fachada arquitectónica, serca a todo caminando a los lugares para salir a conocer a comer serca al socalo y a la catedral mas grande de Puebla

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8

Kate

Oct 25, 2025

·

Stayed 3 nights

This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.

8

Canuto

Dec 10, 2024

·

Stayed 2 nights

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $85	3 $85
4 $62	5 $62	6 $62	7 $62	8 $62	9 $85	10 $85
11 $62	12 $62	13 $62	14 $62	15 $62	16 $85	17 $85
18 $62	19 $62	20 $62	21 $62	22 $62	23 $85	24 $85
25 $62	26 $62	27 $62	28 $101	29 $101	30 $85	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $62	3 $62	4 $62	5 $62	6 $85	7 $85
8 $62	9 $62	10 $85	11 $85	12 $85	13 $85	14 $85
15 $67	16 $65	17 $85	18 $85	19	20	21
22	23 $178	24 $178	25 $62	26 $62	27 $85	28 $85
29 $62	30 $62

Hotel Boutique Casa de la Palma

About this property

Location

Room options

Suite, 1 King Bed, Balcony

Suite, 1 King Bed

Junior Quadruple Room

Deluxe Double Room

Premium Double Room

Quadruple Room, Balcony

Guest reviews of Hotel Boutique Casa de la Palma

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Boutique Casa de la Palma

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