Milestone Hotel Peterborough, A1M, Norman Cross, Sure Hotel Collection by Best Western

Parking at the hotel was a farce you are made to download an app when reception can actually do it for you. I mean really just charge clients £2 to park or double it and make a profit but why make them download an app

I did not like evening meal arrangements. Hotel said to have bar and restaurant. Restaurant not available . Only poor quality bar snacks available.

From the outside this hotel has missing sign fronts and tied back net curtains. Not very appealing from the first impression. Restaurant and bar were advertised but not open, and no opening date in site. Receptionist was friendly and room clean. We inadvertently left an item in the wardrobe so called the helpline the morning we checked out ( no direct number to the hotel only call centre). Im still waiting on a call back for it being found!

Stayed here a few times now. Lovely rooms. Nice breakfast. Was a little taken a back when I went to the bar to order my food and no one was serving, so I ordered through the QR code on the table. When the waiter brought my food I was ‘told’ not to order through the QR code and to wait at the bar as the receptionist will call someone to serve me. It wasn’t said in the most pleasant tone and why have a QR code on the table that says order here if people aren’t suppose to. Other than that no complaints.

I thank the staff team for their services well recommended to all who visit easy access to the A1 Motorway, ample car parking spaces available, good food menu and bar.

Nice little budget-styke hotel set just off the motorway. Service can be a little slow in the bar, but they're always polite and friendly. Decent range of beers on tap too 👌

There is a bar, but lack of staff, so you need to wait. Food finishes at 9. No alternatives close by.

Average hotel that is reflected in the price, stayed several times. Unfortunately they are now charging g parking, really a stealth increase for rooms as the hotel is set well away from any convenience or services.

The hotel provided good value for money. I think it was previously a premier inn and before that a holiday inn express as the bathroom was in that style. It could do with some TLC but that is linked with the price. You have to pay around £5 per night for parking

Very nice convenient hotel with easy access to the motorway. Rooms are comfotable and clean. Staff polite and welcoming. Plenty of parking l.

Check in was fine, room was a bit quirky with full height wood sliding shutters over the windows. Shower would not run hot enough and was cool at best so ended up having a quick shallow cramped bath. Breakfast was self service but most of the serving dishes were empty and it took 10 minutes before the scrambled egg came out followed by bacon about 4 minutes after!!! when I came to pack up, I found a small red bug crawling on the duvet!!! I suspect a bed bug. I had no bites and had kept all my belongings hanging up or still zipped up in my suitcase. I wont be returning.

Great value for money, spacious clean room. Bathroom was clean, nice powerful shower and fresh bath sheet towels provided each day. Breakfast was really good with plenty of choice. Staff very friendly and helpful. Overall great stay for 4 of us for 2 nights, 2 twin rooms.

Staff were exemplary. Great value for money. The only downside was the banging noises throughout the night. Banging doors at 2am. assuming it was other clients rather than service personnel

Mould on in the rooms and bathroom

Really comfortable and clean beds.I would come again.

We had a lovely stay here. The whole hotel team were welcoming and friendly. The room was very clean.

My initial room was soo terrible. There was no heating. Called staff to assist they moved me to another room which is adequate. The overall cleanliness of the room is poor. Smells old and stale. Clearly the people before me in the room smoke me which you could smell the residue.

Basic, old, had to change room due to strong smell of cigarettes. Guess what, the next one wasn't much better.

Choice of meals was limited we asked for vegetables of the day got a salad instead lasagne reheated. Bar fridge broken serving warm bottles of drinks Dont take cash at the bar. Room was dark and dingy lights on all the time also very noisy between the hours mdt and 2 o'clock. Will not be returning or recommending this hotel.

Room was very clean

Great value for money, spacious clean room. Bathroom was clean, nice powerful shower and fresh bath sheet towels provided each day. Breakfast was really good with plenty of choice. Staff very friendly and helpful. Overall great stay for 4 of us for 2 nights, 2 twin rooms.

Unfortunately, I could here a female enjoying herself through much of the late night and then in the morning too. Nobody else's fault but nobody wants to hear that. The television lost reception at about 9pm on most channels and was also too small to watch clearly from the bed.

The property is clean and fairly comfortable, just a bit dated. The aircon doesn't work. The beds are ok, but the pillows are hard and the quilts are thick, so not great for hot weather with no aircon.

It’s a very run down Ex-Premier Inn, half the old signage is still up. Needs serious investment

Does what it says on the tin. Decent size clean room. Late check in with no fuss. Check was simple.

Not bad. However the pictures is not what I got. I got an old room. It was very hot. Not air con, just a fan. The tv was very old school, and about the same size as an iPad screen. There’s no plugs near the bed, only one behind the tv. The shower was powerful. Only got one towel which is a shame if you are coming with a partner. Bed was comfy. However was woken up at 7:30 by the workers, sounded like they were doing the bins, and dropping things on the floor very loudly. If I was to stay here again, I wouldn’t want to stay in the rooms 50-60.

Nice and comfy (to former Premier Inn levels) but a few things in my room could have been better: - had to wait for five minutes or so for someone to come to the reception desk to check me in - there was no cold water in the bathroom sink, so it was hard to brush my teeth without getting scalded - wall between bedrooms was wafer-thin, so I could hear every word of the couple's conversation next-door - the ground floor storage room "Fire door - keep locked" had been left ajar - a fire extinguisher in the corridor was missing

Ok for one night. Bed was comfy. Everything a bit tired.

Stayed 1 night, decent sized room, breakfast was overpriced for the quality

The hotel is lovely. The room was nice, comfy large bed. Plenty of parking which is free as long as you register your car when you arrive. Very good value, would choose this hotel over others I've stayed at in the area. Very good value for money. Staff were friendly and welcoming and were very accommodating

Reception staff brilliant

Comfortable, reliable service. Had problem with renewing keys.

Excellent value for money. Staff were particularly attentive and the check-in staff especially so.

I booked for one night and checked in and had to be let into my room as there was a problem with the key card system. We ordered our meals and the starts came up at different times and my work colleague ate his main course before I had to go into the kitchen to ask for my main course which was sitting there under the lights. It was obvious the hotel is so understaffed, the girl on reception was amazing and very professional but was so up against it checking in people, serving behind the bar, taking food orders and letting people in there rooms. Management need to have a serious look at themselves!!

The staff are all very courteous and friendly

Receptionist wouldn’t reprogram key card she wanted the conformation emailed and wouldn’t accept quoting the name and booking reference number. What’s the point in booking a hotel if they won’t let you in your room

To be honest we arrived to check in and were kept waiting for 20 minutes as the receptionist was on the telephone. He then advised us that because we had booked via Hotels.com parking would have to be paid for but had we booked directly it would have been free. The final straw was when we asked if we could access the room slightly early to get changed for a wedding, only to be told that we could but it would cost per hour or part of an hour. The additional charges and parking charges would have cost about as much as the original room reservation. My advice steer clear, stay somewhere else.

Very convenient for travelling, super lovely staff and all so friendly. Especially the lady on the bar Saturday 16th March - so friendly. Super stay, bed super comfy.

Early morning check in was good fire alarm then went off couple hours later and was all very confusing no one really new what was happening and no information given

Nice and comfy (to former Premier Inn levels) but a few things in my room could have been better: - had to wait for five minutes or so for someone to come to the reception desk to check me in - there was no cold water in the bathroom sink, so it was hard to brush my teeth without getting scalded - wall between bedrooms was wafer-thin, so I could hear every word of the couple's conversation next-door - the ground floor storage room "Fire door - keep locked" had been left ajar - a fire extinguisher in the corridor was missing

It’s ideal for a short stay, little bit out of the way and isolated. Staff are friendly, rooms clean, breakfast good and restaurant ok. Good value for money.

Great location for access to the A1, Peterborough and the lovely village of Stilton. Comfortable and quiet.

Great hotel to stay at great location.

Staff were super friendly and helpful, room clean and tidy and great access to A1, shops nearby and nearby restaurants

Good location

Nice quiet and clean with good service. Location next to A1

Average hotel that is reflected in the price, stayed several times. Unfortunately they are now charging g parking, really a stealth increase for rooms as the hotel is set well away from any convenience or services.

Mid-evening arrival with a warm and efficient welcome. Room was clean and quiet. Breakfast was a well-stocked buffet of hot and cold options. Friendly staff on reception at departure as well. Very convenient location if travelling on A1m or heading to Peterborough. Will stay again.

Very nice convenient hotel with easy access to the motorway. Rooms are comfotable and clean. Staff polite and welcoming. Plenty of parking l.

We stopped off on the way to York and it was very convenient. It was only about 1/4 of a mile off the A1M and not that far from Peterborough . We would definitely stay there again . Half way break .

Great value for money, spacious clean room. Bathroom was clean, nice powerful shower and fresh bath sheet towels provided each day. Breakfast was really good with plenty of choice. Staff very friendly and helpful. Overall great stay for 4 of us for 2 nights, 2 twin rooms.

Dinner was Limited menu. Room was clean and bed comfortable. Breakfast was nice

I did not like evening meal arrangements. Hotel said to have bar and restaurant. Restaurant not available . Only poor quality bar snacks available.

It’s ideal for a short stay, little bit out of the way and isolated. Staff are friendly, rooms clean, breakfast good and restaurant ok. Good value for money.

Stayed here a few times now. Lovely rooms. Nice breakfast. Was a little taken a back when I went to the bar to order my food and no one was serving, so I ordered through the QR code on the table. When the waiter brought my food I was ‘told’ not to order through the QR code and to wait at the bar as the receptionist will call someone to serve me. It wasn’t said in the most pleasant tone and why have a QR code on the table that says order here if people aren’t suppose to. Other than that no complaints.

One night stay as I was reviewing a training course locally. Weird building and had no remote for TV in room but this was sorted. Breakfast was help yourself buffet but the sausages looked to me like they could have been cooked a little more. The orange juice came from a carton stored underneath the unit so could have been a lot colder. All in all not bad but could make small improvements. The main event, the bed, was lovely and very comfortable

Nice greeting on arrival from lady on reception, explained everything I needed to know. Just caught the kitchen before last orders and enjoyed surprisingly good fish ‘n chips and a pint. Breakfast was equally good - all eggs cooked fresh and quality hot food as well as variety of cold. But I must mention a comfortable nights sleep on a very good bed and with four super pillows. Everything here was done well and the building inside belies its plain-ish exterior, being decorated to a good standard - I liked the sliding panels in the room. Thank you guys, keep up the good work.

Choice of meals was limited we asked for vegetables of the day got a salad instead lasagne reheated. Bar fridge broken serving warm bottles of drinks Dont take cash at the bar. Room was dark and dingy lights on all the time also very noisy between the hours mdt and 2 o'clock. Will not be returning or recommending this hotel.

Hotel and room were perfect but the breakfast wasn’t anything great

overnight stop to break longer journey. Old motorway hotel that has been in several hands over the years. The current owners appear to be doing a great job with regards providing a great value for money property just off the A1. The evening menu looked ok but I arrived a little late so just had a drink in the bar. As of 5/4/25 a pint of Madri cost £5.50 & Aspal Cider £5. Cheaper than most pubs I use. The bar was comfortable with pleasant background music but quiet. Room was basic but had tv, kettle with coffee, spare pillows etc as you would expect. Everything inc bathroom very clean & good quality towels. Being old, the shower was a step into the bath. This would be my only complaint but at the price, something I can put up with. The crowning glory was the excellent breakfast. Good orange juice, bowl of mixed fresh fruit as well as bowl of red berries in juice. cheeses, cold meats, yogurts, several cereals & bread choice inc gluten free. A toaster that worked was a novelty for a UK hotel. Hot food included sausages, bacon, mushrooms, hash brown, tomatoes, beans, & scrambled eggs. There were also several options the chef would cook to order if required. Overall I was astounded at the value for money as I regularly stop overnight between Peterborough, Cambridge & Duxford areas on way to London & this is by far the best value for money.