Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited. Additionally, covered valet parking is offered at a fee of AUD 50 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately AUD 52 for adults and AUD 26 for children.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities. However, guests are encouraged to confirm specific needs with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is located in Gold Coast (Main Beach), just a 4-minute drive from Surfers Paradise Beach and 6 minutes from Cavill Avenue. It is also close to Marina Mirage Shopping Centre, which is only 0.1 km away.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The pool is seasonal and operational hours may vary.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but families are encouraged to inquire directly for specific arrangements.

What are the policies regarding extra beds and cribs?

Cribs are available at a fee of AUD 45 per night, and rollaway beds can be provided at a fee of AUD 65 per night. Advance request or confirmation is required for both options.

Imperial Hotel Gold Coast

Average nightly price at Imperial Hotel Gold Coast by month, last 12 months (USD)
Month	Average price
January	$274
February	$238
March	$219
April	$239
May	$198
June	$209
July	$229
August	$207
September	$223
October	$221
November	$209
December	$293

What guests think

At Imperial Hotel Gold Coast, travellers praise the friendly staff, striking lobby and large pool, while noting dated rooms, maintenance issues and occasional service delays; many enjoy the generous breakfast and quiet location near the beach and Sea World.

The pool area impresses, though guests repeatedly cite upkeep problems, scarce loungers and occasionally early bar closures. Parking is often free and straightforward, yet a few travelers struggled with garage access or valet arrangements. Overall, expect grand style and a relaxing setting, with comforts that can feel short of five-star polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Striking pool and grounds are a highlight, but recurring upkeep issues, limited loungers, and occasionally early pool-bar closures are noted. Parking is frequently free and easy, though access and valet can be confusing.

Related guest reviews

8

Roger

Feb 27, 2025

·

Stayed 2 nights

Very good. Overall building was tired looking and needed maitenance. Pool area was a standout.

10

Lynsey

Oct 29, 2024

·

Stayed 3 nights

My stay was lovely, I came for a relaxing break and it delivered. The staff were friendly and helpful and the ambiance was perfect. Only comments would be that there are afew aspects looking abit tired - mainly the pool area. The pool was dirty on the bottom and the loungers and cabanas need replacing

10

Miss Lisa Mary

Mar 24, 2024

·

Stayed 1 night

Free parking & beautiful accommodation

10

Matthew

Dec 23, 2025

·

Stayed 1 night

All the staff were super friendly and helpful. Parking was easy and with plenty of spots. Room was lovely and quiet with a great marina view. Only downside (for a while) is that the neighbouring Marina Mirage is being demolished - so not many eating spots left unfortunately.

8

Jaspal

Sep 29, 2025

·

Stayed 1 night

Property was beautiful and the staff accomodating. Pool was amazing and well maintained, great for kids. Only disappointment was the poolside bar closed at 5pm, didn’t seem right to not be able to drink poolside after 5pm.

10

Howard

Nov 16, 2025

·

Stayed 1 night

Excellent parking

10

Haidee

Aug 22, 2024

·

Stayed 1 night

Exceptional hotel. We stayed in a Lagoon Room and it was very nice. Beautiful facilities, super comfortable bedding, and very clean. Buffett breakfast was truly a highlight and wonderful to have included along with free parking. A lovely location to stay, next time we will stay longer. Thank you, staff are very attentive and friendly.

10

Ashlee

Aug 6, 2023

·

Stayed 1 night

Beautiful hotel, great service and gorgeous atmosphere. Pool area needs some maintenance as there are cracked and missing tiles and spots that could use a good gerni.

8

Adam

Jul 7, 2025

·

Stayed 3 nights

While the lobby and the rooms were kept in good shape - the pool area was in a bit of disrepair. It was very quiet and the pool area bar was not open or serving - but orders could be made to you seat via QR code. Staff were great but the location is a little bit away from the main areas. Still a manageable 1.5-2KM walk - but that is a bit after dinner.

6

Marina

Jan 17, 2024

·

Stayed 4 nights

Customer service was really good and the general cleanliness was good. Breakfast buffet had a great range and was well done, but some plates had very small food stuck to it and I understand it was hard for the kitchen hand to see them. Some child high chairs were put together incorrectly so the straps didn't fit my baby. The general condition of the building, including pool, is old and needs to be renovated. The pool in particular had a lot of broken tiles in and around it. Most of the pool lounger cushions were mostly torn. During peak times at the pool, there weren't enough pool loungers or towels for everyone. We stayed in two superior king rooms and the furniture wasn't consistant with the photos online. Both were missing a sofa and the one room was also missing the arm chair. The rooms were next to each other and were the same size. The location of the lifts could have been imrpoved. Our rooms were facing the Marina Mirage shopping centre, which meant they were at the end of the building and far away from the lifts. The basement carpark had enough spots, but it was stuffy and sometimes had visible garbage bags or other things that should have been hidden.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent: many found rooms very clean or immaculate, while others reported dirty carpets, hair or items left in rooms, stained or musty areas, and occasional pool or dishware cleanliness issues.

Related guest reviews

10

Susan

May 9, 2024

·

Stayed 1 night

Very clean

4

Maddie

Oct 18, 2025

·

Stayed 1 night

Upon arrival we walked to reception from the underground carpark, through the corridors someone had smeared their blood on the wall. Walking to our room the carpets looked like they had not been vacuumed for 6+ months, there were covered with clumps or wool, sand, stains, rubbish and debris. In our room there was a used dirty band aid on the floor next to the bed, the fridge was warm and not working probably. We mentioned the bandaid and fridge to reception, the young male staff member whose name started with an A was apologetic, but to be honest he didn’t seem surprised. Engineering was sent to our room to fix the fridge thankfully. The pool had a very limited food and beverage menu yet still charges "Versace" prices. The only thing that saved our stay was the buffet breakfast, the food was delicious however we found it rude after paying 5* rates for the 1 nights accommodation, to be charged extra if we wanted an omelette, salmon or a second barista coffee. The hotel is sooooo far from 5*luxury it’s not even funny! The prices they charge for the extremally run-down amenities, poor upkeep and deteriorating presentation of the property is appalling! I travelled internationally for over 14 years with my job and honestly, I have never seen such horrendous conditions, even in 3* accommodation. The general vibe and reception we received from staff is that no one cares! It’s like the staff and management know the hotel will either be sold again or knocked down so why bother or try.

10

carol

Feb 19, 2023

·

Stayed 3 nights

Great stay .Room was immaculate. All staff at hotel very friendly and helpful. Breakfast team especially welcoming.

2

Maddison

Oct 20, 2024

·

Stayed 2 nights

This hotel is not a five star. It has seen better days and is dirty and dated. The carpets are stained and smell damp and mouldy. The Breakfast was good but waiting over 20mins in line for a table when there were so many tables vacant as the worst service ever. Will not be returning back here.

2

Lilia

Sep 26, 2025

·

Stayed 3 nights

When we checked in we had to wait 10 minutes to be served at the reception. The room had broken biscuits on the floor from the previous people staying there. The shower has lots of hair and the floor overall was very dusty and not clean

10

Sharron

Sep 5, 2025

·

Stayed 2 nights

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

6

liviu

Jun 4, 2024

·

Stayed 3 nights

Old and dirty needs upgrading

10

Fariba

Sep 30, 2024

·

Stayed 3 nights

The hotel was very clean and nice. The staff were great. The room heating system was not very good.

6

Marina

Jan 17, 2024

·

Stayed 4 nights

Customer service was really good and the general cleanliness was good. Breakfast buffet had a great range and was well done, but some plates had very small food stuck to it and I understand it was hard for the kitchen hand to see them. Some child high chairs were put together incorrectly so the straps didn't fit my baby. The general condition of the building, including pool, is old and needs to be renovated. The pool in particular had a lot of broken tiles in and around it. Most of the pool lounger cushions were mostly torn. During peak times at the pool, there weren't enough pool loungers or towels for everyone. We stayed in two superior king rooms and the furniture wasn't consistant with the photos online. Both were missing a sofa and the one room was also missing the arm chair. The rooms were next to each other and were the same size. The location of the lifts could have been imrpoved. Our rooms were facing the Marina Mirage shopping centre, which meant they were at the end of the building and far away from the lifts. The basement carpark had enough spots, but it was stuffy and sometimes had visible garbage bags or other things that should have been hidden.

10

Jeremy

Jun 2, 2024

·

Stayed 1 night

We enjoyed the rooms how clean it was, staff was very helpful. The breakfast was excellent. The taste and how many different food was provided was unexpected. It is well done. Thank you.

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Rooms

Rooms are spacious and comfortable with classic decor and some lagoon or marina views, but many describe them as dated with maintenance issues such as aging furniture, faulty A/C or heating, and dim bathrooms; occasional noise or view disappointments occur.

Related guest reviews

6

Gary

Aug 10, 2025

·

Stayed 1 night

Our room had a very bad water damaged cabinet which is central in the room which was a bit ordinary and detracted a lot from what should be a high end quality hotel, seeing this old water damage and the age of the some of the furniture in room made us feel somewhat disappointed. There was nothing is the room from snacks to drinks etc and on arrival they take a $300 deposit I’m not sure what for? Staying at the QT would be a much more enjoyable stay. The actual hotel, lobby, reception and pool area is absolutely beautiful on arrival 2 beautiful Rolls Royces parked out side and all your thoughts are wow until we got to the room. The photos online are definitely much nicer and seeing the property I’m sure they have some great rooms maybe because we booked through Expedia and got a discounted rate we got a room that matched the rate.

4

Andrew

Jul 11, 2024

·

Stayed 1 night

Poor quality stay for the price paid. Few positives being the breakfast is excellent for choice and quality, however this is let down with a below quality room. Heating does not work - so end up freezing overnight because the in room conditioner only cools. This is a known issue because they place a portable heater in the room. How that makes 5 stars I would never know. Very poor. Poor quality shower. Bedding quality is poor with terrible pillows. The bed sagged. Shocking stay. Would not recommend and would not be back with a price which tops the Gold Coast market. A hotel which is being run into the ground is the way to describe it. Go somewhere else like I did. I checked out the following day and moved hotels.

8

Dang

Oct 2, 2025

·

Stayed 1 night

Luxury room

8

Josephine

Jan 18, 2025

·

Stayed 3 nights

Main entry was beautiful but the rooms all need upgrades.

10

Ruxandra

Jul 13, 2025

·

Stayed 3 nights

generous rooms, great staff, convenient location

8

Sam

Jul 27, 2024

·

Stayed 1 night

it’s a great hotel, rooms are big and the bathrooms are great

10

Haidee

Aug 22, 2024

·

Stayed 1 night

Exceptional hotel. We stayed in a Lagoon Room and it was very nice. Beautiful facilities, super comfortable bedding, and very clean. Buffett breakfast was truly a highlight and wonderful to have included along with free parking. A lovely location to stay, next time we will stay longer. Thank you, staff are very attentive and friendly.

10

Charles

Aug 14, 2024

·

Stayed 1 night

I can hear the water flow noise the whole night….

10

Christine

Aug 25, 2024

·

Stayed 1 night

Luxurious decor and huge suite made the stay feel special

10

Charlie

Aug 12, 2024

·

Stayed 1 night

Beautiful hotel & facilities. Rooms are little dated but still in very good condition. Staff were very friendly and always smiled.

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Service

Staff are frequently praised as friendly, professional and attentive, but service can be inconsistent, with reports of slow or confusing check-in, unanswered calls, and occasional rude or unhelpful interactions.

Related guest reviews

8

Anand

Jul 20, 2024

·

Stayed 7 nights

The hotel has aged significantly since our last stay here. But still has all the charm even though it isn't attached to the 'Versace' brand directly. We did have a bad experience with one person, Maria, at the reception at time of check out. We received vouchers for drinks and dining credits when we checked in. This wasn't part of the Expedia booking and seems the person who checked us in made a mistake. We did utilise these credits during our stay assuming this was on offer to all. When we presented these at check out, Maria responded saying there is no package attached to our account. She rudely said that the voucher we showed her 'is just a piece of paper' insinuating we were trying to pull something off. She also condescendingly kept asking me if I can see any of this in my Expedia booking. We argued that this 'piece of paper' was presented to us by them, and we could have dined elsewhere - especially given the limited options for vegetarians. We stayed there for a week and the amount in credits was not much at all, however it was a matter of principle. The Manager was kind enough to understand what had happened and immediately resolved this. However, Maria's behaviour did make me think whether they hand these out to everyone at check in only to later rescind, dismiss it and charge you. Insinuation can go both ways. But can't take anything away from any of the other wonderful staff we engaged with during our stay. And the hotel still retains most of it's charm.

6

Anna

Oct 19, 2023

·

Stayed 2 nights

This is a lovely hotel, however standards just aren't being maintained to match the property. We had no particular issues with the staff - they were nice enough, if a little under-trained - there weren't enough of them to do their jobs well. Our bags weren't delivered to our room, multiple phone calls to the concierge and reception went unanswered as we tried to track them down. We were never told where and what the facilities were and when we tried to ask about the gym we could not find anyone to ask. Breakfast hot drinks were 15 minutes wait because there was only one young girl (doing her best) making them on a busy Sunday morning. Plates weren't cleared promptly from the table. We were hastily stuck in an overflow room for breakfast on crappy chairs and a fold-up table because they had closed a huge section of the restaurant to set the tables early for lunch - this could easily have been done after the breakfast service finished, without inconveniencing guests. The property is in dire need of basic maintenance, just simple things like bathroom taps needing new washers and sealant and the calcium build-up from the tap leaks removed. Furniture and wall damage needing repaired etc. Despite all of these little things we enjoyed our stay, it's just a shame that the standards aren't being maintained to make the experience feel 5-star.

10

Alastair

May 5, 2025

·

Stayed 1 night

Really impressed by the quality and level of comfort. All the staff from reception staff, to house keeping to door/lobby staff were friendly and professional. We will be back for sure!

10

Paul

Oct 19, 2025

·

Stayed 1 night

Super efficient check in. Friendly and professional staff.

10

Sonia

Jan 31, 2023

·

Stayed 1 night

We had the best 4 day stay at the hotel. The staff ever so friendly and attentive from checkin to breakfast to the poolside service.

8

Aidan

Oct 27, 2024

·

Stayed 3 nights

Hotel is nice but the staff service is not what you would expect in a 5 star hotel.

10

Dr Joseph

Feb 15, 2024

·

Stayed 1 night

I think the hotel needs to improve check in/check out arrangements. It took us half an hour wait in the queue to check in, and then we were told our room was not yet ready and they would give us a call. Nobody called whilst we waited by the pool and we had to go back to the reception to get our suite keys. A must improve area

10

Sharron

Sep 5, 2025

·

Stayed 2 nights

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

2

Gustavo

Oct 25, 2023

·

Stayed 1 night

Arrival: -No welcoming or greeting -No luggage service -The reception staff sat in front of you like they were your boss, with no eye contact or interaction. -Asked for $500 in incidental bonds on a credit card when the night only cost under $300. -No notification call when our room was ready when promised on check-in. -Extremely slow and frustrating check-in service. -No information given on check-in about the hotel service and facility. Room: -smelly -filthy carpet -small beds -weird structured bathroom: toilet is dark even though you have the bathroom light on, small shower, no bathmat but the shower spray water all over the place. -cheap amenities in the bathroom -dusty and dirty curtains -depressing view on level 4 facing the hotel entrance. -bedding smelled like chemical Departure: - zero service from reception staff - staff had no idea how to release the $500 bond to the card or simply just did not bother to help - no luggage service again It's sad to see such a luxury hotel running down like a piece of trash that once changed the owner and the name.

2

Jeff

Apr 3, 2024

·

Stayed 3 nights

Poor service from check in forwards. No attention or information at check in. Terrible first room. Rude and condescending manager when approached about issues. A/C in 2nd room faulty and switched at 3am. This used to be a great hotel! And whilst it still looks the part, the service is a shadow of it’s glory days! Do yourself a favour. Stay at the Sheraton across the road!

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AI-generated summary based on recent guest reviews

Location

Quiet location near Sea World and the beach; handy for the Marina area but a bit removed from main hubs, so having a car or transport helps.

Related guest reviews

8

Vincent

May 12, 2025

·

Stayed 1 night

Excellent hotel area, nice and quiet, but the building is getting old。

10

Michele

Aug 14, 2024

·

Stayed 2 nights

The size of the property and the ease of getting around. Very convenient. Very neat and clean. Easy access to beach and restaurant.

8

la

Jul 9, 2024

·

Stayed 2 nights

Hotel is tired and needs a revamp. Stay was pleasant and staff were very friendly but you need a car for this particular area as everything is far. Limited amount of restaurants are available next door to hotel but they are not the best.

8

lynne

Oct 30, 2024

·

Stayed 4 nights

Great location for Seaworld and Marina Shopping and restaurants

10

Lee

Jul 8, 2024

·

Stayed 3 nights

Absolutely beautiful hotel. Very spacious rooms and bathrooms. Extremely comfortable beds. Magnificent pool. Free parking, great buffet breakfast. Very lovely staff and quiet location with SeaWorld just up the road.

10

Ruxandra

Jul 13, 2025

·

Stayed 3 nights

generous rooms, great staff, convenient location

10

Jessica

Aug 27, 2024

·

Stayed 2 nights

Beautiful place to stay near the beach and SeaWorld.

8

Julie

May 31, 2024

·

Stayed 2 nights

Needs an upgrade. Good location

10

Stacey

May 19, 2025

·

Stayed 2 nights

Great location for what we were after.

8

Adam

Jul 7, 2025

·

Stayed 3 nights

While the lobby and the rooms were kept in good shape - the pool area was in a bit of disrepair. It was very quiet and the pool area bar was not open or serving - but orders could be made to you seat via QR code. Staff were great but the location is a little bit away from the main areas. Still a manageable 1.5-2KM walk - but that is a bit after dinner.

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Dining

Breakfast buffet is widely praised for variety and taste. Other dining is mixed: menus can feel limited, prices high, service occasionally slow, and the pool bar sometimes closes early; some meals impress while others disappoint.

Related guest reviews

6

Emile

Jan 23, 2025

·

Stayed 7 nights

The pool is great and the food is acceptable with limitations on menu

10

Cameron

Nov 24, 2024

·

Stayed 4 nights

Amazing place with 1st class service. Would recommend the breakfast package. Pool and surronds were stunning.

8

Jim

Jan 29, 2025

·

Stayed 4 nights

Overall good. Pool was nice, along with pool bar. Needed more food options.

8

ralph

Jan 27, 2025

·

Stayed 1 night

We had a lovely time celebrating my husband’s 40th and were grateful for a free upgrade and small gift - a nice gesture that made the experience feel more special. Though the hotel overall is very tired and really needs a facelift. It doesn’t feel like a 5 star. Paintwork was chipped and stained, the pool area didn’t have enough umbrellas or lounge cushions, pool towels were stained, water glasses were old and faded, and they didn’t have enough seats or even space at the pool bar. The room was nice but tired again. They only gave us two towels so I had no separate towel for my hair. At a 5 star hotel, you expect these small things to be noticed and taken care of. The buffet was good, but not hugely impressive. No eggs to order for example. Though I did appreciate the barista coffee.

10

Haidee

Aug 29, 2024

·

Stayed 1 night

Brilliant hotel with buffet breakfast included. Really nice rooms, foyer, and pool area is divine. Will be staying again.

8

Damien

Aug 19, 2025

·

Stayed 4 nights

Property was impressive to say the least. The Staff were very helpful and friendly and while we didn't use the dining facilities of an evening, the breakfast buffet was delicious and dining room service exceptional!

8

Jaspal

Sep 29, 2025

·

Stayed 1 night

Property was beautiful and the staff accomodating. Pool was amazing and well maintained, great for kids. Only disappointment was the poolside bar closed at 5pm, didn’t seem right to not be able to drink poolside after 5pm.

6

Robert

Dec 22, 2024

·

Stayed 2 nights

room needed maintenance 40 minute wait after ordering from a la carte restaurant

10

Stuart

Jun 1, 2025

·

Stayed 1 night

Location wise very good. Enjoyed our stay as we have on previous occasions. Fantastic buffet breakfast and very helpful/ professional staff

10

michelle

Sep 9, 2024

·

Stayed 3 nights

Absolutely loved our stay this is the second time staying and it never disappoints Everything was perfection especially the breakfast buffet

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $269	7 $232	8 $254	9 $298	10 $263
11 $177	12 $181	13 $192	14 $209	15 $209	16 $542	17 $425
18 $215	19 $211	20 $216	21 $215	22 $247	23 $351	24 $393
25 $246	26 $175	27 $193	28 $189	29 $190	30 $763	31 $755

Su	Mo	Tu	We	Th	Fr	Sa
1 $240	2 $190	3 $203	4 $203	5 $209	6 $350	7 $369
8 $203	9 $175	10 $174	11 $174	12 $174	13 $251	14 $274
15 $174	16 $175	17 $174	18 $174	19 $174	20 $232	21 $244
22 $208	23 $208	24 $209	25 $209	26 $208	27 $272	28 $297
29 $174	30 $174

Imperial Hotel Gold Coast

Prices for Imperial Hotel Gold Coast

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Balcony

Superior Room, 2 Double Beds

Room, 1 King Bed (Lagoon)

Room, 2 Double Beds, Balcony

Superior Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Suite, 1 King Bed (Broadwater)

Superior Room, 1 King Bed

Suite, 1 King Bed (Lagoon)

Room, 1 King Bed, Accessible

Suite, 1 King Bed (Imperial)

Room, 2 Double Beds (Lagoon)

Guest reviews of Imperial Hotel Gold Coast

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Imperial Hotel Gold Coast

Considering this hotel for your Gold Coast trip?

Prices for upcoming dates