Name: Americas Best Value Inn Billings
Address: 2612 Belknap Avenue, Billings, Montana, United States of America, Billings, Montana, US
Price range: $67–$71 per night
Rating: 6.9

What guests think

Across recent reviews, Americas Best Value Inn Billings appeals to budget travelers with low rates, but many guests describe closed or missing amenities, inconsistent cleanliness, and safety concerns, alongside frustration with advertising that does not match what’s on-site.

Repeated reports mention the pool, casino and restaurant being shut, no breakfast, and neglected common areas. Rooms are often dated with issues like weak A/C or heat, slow or no hot water, and uncomfortable beds, though a few find them acceptable. Service ranges from friendly and helpful to slow and unresponsive, with some confusion about deposits or charges. Expect a very basic, low-cost stay with limited amenities and variable conditions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many report the pool, casino and restaurant are closed despite being advertised, with no breakfast. Several note broken or neglected facilities (e.g., exterior door locks, pool area, laundry/ice/vending).

Related guest reviews

2

Charles

Sep 9, 2024

·

Stayed 1 night

The common area was disgusting. The hotel is supposed to have a pool. Nope! That’s a lie. In fact the first picture of the hotel shows a pool. That’s a lie. They have not had one in years. The reason we chose this hotel was because they had a pool. My son loves swimming. So bummed.

2

Tawnia

Aug 9, 2025

·

Stayed 1 night

Very noisy, no hot water, pool closed, casino closed. Not comfortable. Would not recommend.

2

Ron

Jul 22, 2025

·

Stayed 1 night

Amenities shown not available. Pool closed, restaurant closed, casino closed, mold around tub, bed so bad i can't describe it. No kleenex, mini roll of TP. A terrible place to stay.

2

Joseph

Jul 21, 2025

·

Stayed 1 night

There was no breakfast available! The restaurant was closed for good! The Pool was closed and looked like a dump. The Casino was closed. The Breakfast, Resturant, Pool and Casino had been closed for awhile, with no opening date scheduled. We had called last spring to make reservations and was told, all the above was open! There was not even an ice bucket in the room. The place is a dump! The staff did a good job with what they had to with!

2

Byron

Jul 31, 2025

·

Stayed 1 night

Not as advertised. Pool was in demise and looked as if it had been neglected for years. No casino as pictured on Expedia, no restaurant either. Looked like the hotel had been neglected for quite sometime. Safety lock was damaged and broken windows. Cars had people sleeping in them in the parking lot. I was traveling with children with special needs and only one of the 3 rooms I had, had an air condition that worked. I did get a room switched however that room the air conditioner only blew out air. Pit-bulls were on the premises but they were on leashes and their owners were mindful of them and held onto the leash securely when people walked by. There were people who were sketchy mingling in the parking lot. Not a safe hotel and nothing was what I expected. Expedia should not post pictures of their hotel without first checking out the situation first. It surprises me that there was feedback that said the hotel was rated at an 8 or higher by patrons. Good thing we stayed for just one night.

2

Melynda

Aug 7, 2024

·

Stayed 2 nights

Arrived late to discover the lounge, cadino AND restaurant were all closed for rénovations. Only food close was pizza hut next door, food was decent but clientelle sketchy. Had bare minimum for amenities, only coffee in lobby. One wash cloth only, one hand towel and 2 small bath towels. Huge room, but old furnishings. TV Remote was missing back so worked occassionally. AC worked great but noisey. Had to ask for ice bucket. View out to pool, but couldnt see pool for 4 foot tall weeds., so can only imagine what the pool was like. Every person we heard talking all complained about the state of the place. We will never book here again.

2

Brenda

Aug 5, 2025

·

Stayed 1 night

Everything on site does not appear true bad side of town and no pool no casino room etc

4

thomas

Jul 24, 2025

·

Stayed 1 night

The website showed a pool and restaurant for dinner and breakfast. Pool and restaurant were closed foe remodeling. One person in our group had to change rooms because the a/c did not work. Our room was ran down and stained. The toilet paper bar was missing so the toilet paper was sitting on top of the toilet tank. There were two of us staying in the room but only one wash cloth to use. Overall condition of the property was dirty

8

Rio

Oct 25, 2025

·

Stayed 1 night

The website says the room deposit is $40 but they charge $50 it also says they have a shuttle to the bus station but they do Not otherwise it's a good priced room

4

Fred

Sep 15, 2025

·

Stayed 3 nights

Frist of all the rooms need update . It looks like he was walking to a thrift store with the furniture they had in the rooms. The pool and hot tub does not work and the staff doesn't understand customer service and there's nothing on the side about a $50 deposit we need to check in until the end parking lot was not safe lighting was horrible

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring issue, with multiple reports of dirty rooms and hallways, smoke odors, stained linens, and pests such as cockroaches and, in some cases, bedbugs. A minority of reviews mention clean rooms.

Related guest reviews

2

Izabella

Mar 15, 2025

·

Stayed 2 nights

I found a roach in the room

2

Rex

Sep 15, 2025

·

Stayed 1 night

This may have been one of the worst hotels I have ever seen. Dirty is an understatement!

4

Raymond

Oct 23, 2025

·

Stayed 1 night

There was no breakfast no cups, shampoos, n garbage cans in room only had two towels ,no washcloths n we saw cockroaches n bedbugs

2

Alejandra

Sep 1, 2025

·

Stayed 1 night

I woke up in the morning to a cockroach crawling on my face. There was another one in the bathroom. Will never stay here again. Food crusted on the side of mattress, unfriendly, not worth the price.

2

Gregory

Jun 8, 2025

·

Stayed 1 night

I'm an easy going traveler, I don't expect too much from the cheaper places I stay. This place is bad. Bathroom was dirty, floors looked like they hadn't been swept for days. No cups or glasses in the room, and to top it off, no hot water, even at 6AM. Most vending machines and ice makers were out of order, just an overall bad place to stay. I hate to give bad reviews, but this place really deserves one.

2

Virginia

Jun 9, 2025

·

Stayed 1 night

Very dirty inside and out, no AC after we asked for it. Windows didn’t lock, homeless outside sleeping.

2

Brad

Mar 30, 2025

·

Stayed 1 night

Place was filthy had dog hair all over hallways smelled of cigs and weed room was filthy bed barely made blood stains on box spring stains on sheets standing water in tub no towels place was a joke walked in room left to get gas decided to look for another hotel so went and gathered our bags and checked out

2

Bill

Aug 2, 2025

·

Stayed 1 night

No food options no room service. Pool is broken. Room was filthy afraid to take a shower floor was black with dirt. Beds felt like you were laying on springs. Staff is rude and could care less and was charged 200.00 for damages. I spent 1 hour there total time in the room.

2

Vicki

Oct 14, 2024

·

Stayed 1 night

Worst place I’ve ever stayed in. Freezing with only a thin fleece blanket on bed. Bed Bugs, Bed Bugs, Bed Bugs. Stay away from this place whatever your reading on amenities are lies, no restaurant to eat at. Shame on this place being open. I’m reporting them to Health Dept in Billings

4

Jeremiah J

Jun 10, 2025

·

Stayed 1 night

Sketchy hotel. Dirty. We went to use the shower and a dirty wash cloth fell from the shower curtain rod. Suspicious characters loitering around the hotel. It took almost 10 minutes to get checked in even though my room had already been paid for in advance.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and frequently have issues such as weak or nonfunctional A/C or heat, slow or no hot water, squeaky or uncomfortable beds, and sparse lighting/linens. Some guests received acceptable or larger rooms.

Related guest reviews

4

Deysi

Aug 26, 2025

·

Stayed 1 night

The room was ok but the lack of maintenance was poor. The toilets had a non stop water noise after every flush. The bathroom's door got stuck and hard to open. Hair dryer was broken and the beds were creaking a lot. However the AC was working wonderfully.

2

Heidi

Aug 4, 2024

·

Stayed 1 night

Upon pulling into the property, the first thing noticed was how the lodging was is in extreme disrepair. The check in process was simple but upon entering the room we found the A/C was not working. It wouldn't have been a big deal had it not been 100 degree weather. A nice gentleman who was at the front desk reset the A/C. However, it did not work. We tried our best to "make due" but the room temp was too uncomfortable. We asked for a new room. This time, a lovely woman at the front office helped us. We went to the new room to find the same issue!! A/C was not working. They did not have another room available, so, we chose to check out at 1 AM to find other accommodations. The room rate was nonrefundable but we could not sleep in a room that was at least 90 degrees.

6

Brittany

Nov 22, 2025

·

Stayed 1 night

Was able to park infront of our room for easier access. Everything worked.. However the shower had some issues. It was hard to work the nozzle and there was NO HOT WATER longer than 5-10 mins each

6

Sally

Jun 23, 2025

·

Stayed 1 night

It was clean and quiet but the hot water took forever to get hot and the room was too warm even with the air conditioner on. Check in person was friendly.

8

Brittany

Nov 24, 2025

·

Stayed 1 night

Well everything was fine except I fought for 2 1/2 hours on getting hot water to work! I just gave up..

8

Rio

Oct 15, 2025

·

Stayed 1 night

Great price, friendly staff only issue was room was very hot and even using A/C Didn't help

6

Jerry

Sep 6, 2024

·

Stayed 1 night

The bed was old, and was like sleeping on a concrete floor

6

Dan

Jul 30, 2025

·

Stayed 1 night

Hotel is in rough shape. Bed was fine

2

PAULA

Sep 11, 2025

·

Stayed 1 night

Bed was so uncomfortable, you only get a sheet and thin blanket, the pillows were absolutely terrible

2

Kirsten

May 30, 2025

·

Stayed 1 night

The sheets had stains, the furniture had stains, no drawer handles and broken off pieces. The lamps had broken shades and paint on the foot, the curtains had moths homes, the AC warn off buttons and the shower faucet was half broken and difficult to adjust the water flow and temperature. Stay away.

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AI-generated summary based on recent guest reviews

Service

Feedback is mixed: several guests praise friendly, accommodating staff, while others report slow check-in, difficulty getting help or refunds, and confusion over deposits or charges.

Related guest reviews

10

April

Mar 1, 2025

·

Stayed 1 night

The twins that work at night. They're amazing. So kind and just appreciate life in general. They mean it so much more comfortable

10

Alejandro

Sep 15, 2025

·

Stayed 1 night

The Front Desk ladies were so kind and accommodating 😊

8

Charles

Sep 21, 2025

·

Stayed 1 night

This hotel is a get what you pay for place with massive potential and an amazing staff. From the GM down to the young man in headphones doing the public areas tbe staff were notbing but accommodating and madd me feel like i was at home if not more welcomed during a very difficult time in my life. I appreciate the time i spemt there and hope to stop again soke day.

6

Juan

Oct 20, 2025

·

Stayed 2 nights

Good housekeeping service and great staff.

2

Jodine

Jun 29, 2025

·

Stayed 1 night

Was told that my group of people could each pay for their individual rooms and then got charged on my account for all rooms. Poor business practice.

4

Rodney Dean

Mar 17, 2024

·

Stayed 6 nights

When I made the reservation on expedia it listed amenities listed Resturant, breakfast, room service. game room … etc. None of these existed. we had a plumbing issue and they did not respond until I demanded service. When I checked out they refused to provide a receipt or refund a required deposit. They stated the receipts would be provided by Expedia. Also the deposit would come from Expedia. The manager was not easy to deal with.

4

William

Jul 13, 2025

·

Stayed 1 night

Not as advertised- we reserved king beds but they did not have any. seems unprepared/uncoordinated.

6

Kenneth

Sep 14, 2025

·

Stayed 1 night

I took a long time to check in not the normal for other hotels.

6

Karen

Apr 20, 2025

·

Stayed 1 night

Basically you get what you pay for. Location convenient but not great surroundings. Room heater didn’t work so was moved. Room clean but very old furnishings, curtains ripped. Loud noise at about 1pm for about an hour.

2

Ashleigh

Dec 10, 2024

·

Stayed 1 night

I am super irritated and unhappy and would appreciate a bit of a refund. The stay has been awful. The guy at the front desk has been nothing but rude. I asked for toilet paper and towels and they never brought them. I have not had this bad of service in a long time.

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AI-generated summary based on recent guest reviews

Location

Close to the highway and in an industrial area, but many guests felt the surroundings and on-property activity were sketchy and not very safe.

Related guest reviews

8

Eric

Mar 30, 2025

·

Stayed 1 night

It was in a nice quiet area.

2

Ron

Jul 14, 2025

·

Stayed 1 night

Very run down, not a good part of town

4

Robin

Jun 23, 2025

·

Stayed 1 night

Pool, casino, restaurant permanently boarded up. Lots of folks hanging around outside and inside making a lot of noise and smoking. Many animals heard and seen. Probably not a good part of town!

6

Lee

Apr 8, 2025

·

Stayed 1 night

It was alright close to highway

8

Lawrence

Aug 31, 2024

·

Stayed 1 night

It was a good location

8

Candiss

Jul 24, 2025

·

Stayed 5 nights

Lots of sketch people around and felt like me and the kids where being watched all the time

2

Jacqueline

Jul 1, 2025

·

Stayed 1 night

The Casino and restaurant was closed and according to the front desk, it has been for sometime. There are sketchy looking people that live there monthly, using the parking lot like its their personal driveway or yard. People up and down the halls at all times of day & night. Its more licated in the industrial area of town, there is a gas station near. Room was not filthy, but it was far from clean.

6

RITA

Jan 20, 2025

·

Stayed 1 night

Bed was fine. Property was in part of town by women's prison. We didn't have any issues but I was worried. No paper cups to drink with. But it was best price listed so you get what you pay for.

6

John

Jun 15, 2025

·

Stayed 1 night

Aging building in industrial area, but close to highway.

8

Yukie

Jul 29, 2025

·

Stayed 1 night

The property itself was okay, great receptionists, clean room, however, somebody asked me for a smoke off of me inside the property when there was a gas station across the street. I am not sure if they were staying there or visiting someone in the hotel, but it did not leave me a great impression when it comes to safety.

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AI-generated summary based on recent guest reviews

Dining

No on-site dining: multiple reviews say the restaurant is closed and breakfast is not provided. Guests relying on these amenities were disappointed.

Related guest reviews

2

Ron

Jul 22, 2025

·

Stayed 1 night

Amenities shown not available. Pool closed, restaurant closed, casino closed, mold around tub, bed so bad i can't describe it. No kleenex, mini roll of TP. A terrible place to stay.

2

Joseph

Jul 21, 2025

·

Stayed 1 night

There was no breakfast available! The restaurant was closed for good! The Pool was closed and looked like a dump. The Casino was closed. The Breakfast, Resturant, Pool and Casino had been closed for awhile, with no opening date scheduled. We had called last spring to make reservations and was told, all the above was open! There was not even an ice bucket in the room. The place is a dump! The staff did a good job with what they had to with!

6

Kevin

Jun 4, 2025

·

Stayed 2 nights

Good price the restaurant and elevator where down. The website said free breakfast didn't happen because they didn't have one. The king size bed rolled to the middle and squeaked every time you rolled over. Only two pillows and you had to ask for extra towels and wash cloths and they wanted you to return the dirty one's to the front desk who does that.

8

Steven

Sep 5, 2025

·

Stayed 2 nights

Dose not have breakfast

2

Bill

Aug 2, 2025

·

Stayed 1 night

No food options no room service. Pool is broken. Room was filthy afraid to take a shower floor was black with dirt. Beds felt like you were laying on springs. Staff is rude and could care less and was charged 200.00 for damages. I spent 1 hour there total time in the room.

8

Robert

May 28, 2025

·

Stayed 3 nights

For the price, an ok room. Hotel being remodeled so no restaurant nor casino. Shows its age, but if you need a cheaper place to stay, this is it. Not a 5-star hotel, but the area is quiet and convenient to freeway.

2

Melynda

Aug 7, 2024

·

Stayed 2 nights

Arrived late to discover the lounge, cadino AND restaurant were all closed for rénovations. Only food close was pizza hut next door, food was decent but clientelle sketchy. Had bare minimum for amenities, only coffee in lobby. One wash cloth only, one hand towel and 2 small bath towels. Huge room, but old furnishings. TV Remote was missing back so worked occassionally. AC worked great but noisey. Had to ask for ice bucket. View out to pool, but couldnt see pool for 4 foot tall weeds., so can only imagine what the pool was like. Every person we heard talking all complained about the state of the place. We will never book here again.

6

John

Aug 12, 2024

·

Stayed 1 night

their was no breakfest or food of any kind

4

thomas

Jul 24, 2025

·

Stayed 1 night

The website showed a pool and restaurant for dinner and breakfast. Pool and restaurant were closed foe remodeling. One person in our group had to change rooms because the a/c did not work. Our room was ran down and stained. The toilet paper bar was missing so the toilet paper was sitting on top of the toilet tank. There were two of us staying in the room but only one wash cloth to use. Overall condition of the property was dirty

2

Sandra

May 29, 2025

·

Stayed 1 night

The manager was a jerk. The app said breakfast was included and there was no breakfast. I would tell everyone who wants to know, DON'T STAY AT THE VEGAS.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $71
20 $68	21 $68	22 $68	23 $68	24 $68	25 $70	26 $71
27 $68	28 $71	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $71	3 $71
4 $68	5 $68	6 $68	7 $68	8 $68	9 $68	10 $68
11 $71	12 $71	13 $71	14 $71	15 $71	16 $71	17 $71
18 $68	19 $71	20 $71	21 $71	22 $71	23 $71	24 $68
25 $71	26 $71	27 $71	28 $71	29 $71	30 $67	31 $71

Americas Best Value Inn Billings

About this property

Location

Room options

Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Room (2 King Beds)

Suite, 1 King Bed

Room, 1 King Bed

Room, 1 Queen Bed

Guest reviews of Americas Best Value Inn Billings

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Americas Best Value Inn Billings

Prices for upcoming dates