Name: Mercure Hotel Amsterdam West
Address: Oude Haagseweg 20, Slotervaart, Amsterdam, Netherlands, Amsterdam, North Holland, NL
Price range: US$90–US$772 per night
Rating: 7.85

What guests think

At Mercure Hotel Amsterdam West, travellers describe an out-of-center, airport-convenient location near a highway, with a short walk to bus links that connect to the city, setting expectations for longer journeys into central Amsterdam.

Service is widely praised as friendly and accommodating, though a few guests describe slow or problematic check-in and uneven communication. Rooms are generally comfortable but can feel small or dated, with occasional temperature problems and some highway or corridor noise. Feedback on cleanliness varies from very clean to reports of mould or housekeeping lapses, and several guests consider parking and breakfast prices high. Expect a practical stay better suited to airport access than central sightseeing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Small gym available and a bar on site. Parking is provided but widely seen as expensive (about €25/day), and some mention an older lift or lobby construction.

Related guest reviews

4

peter

30 Jul 2023

·

Stayed 1 night

Waren nur eine Nacht Geschäftlich im Hotel . Die Unterkunft liegt hinter einer Tankstelle. Parken sollte 25 € pro Nacht kosten. Gänge sind lang und renovierungsbedürftig. Da der Flieger früh ging habe ich kein Frühstück genossen.

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8

Oam

8 May 2024

·

Stayed 4 nights

This is a good hotel to stay at. Bus stop is not far away and a mini market right outside. Great breakfast selection. Dinner selection not too much. Good drinks at the bar. Staff were generally helpful. Our heat didn't work in our bedroom and they were doing construction in the hallways.

8

Sastra

3 Oct 2023

·

Stayed 1 night

Leuke hotel op een goede locatie als je een tussenstop moet maken. Personeelsbeleid heel vriendelijk en je wordt snel geholpen. Kamers helaas niet helemaal schoon en parkeerkosten zijn ook niet mals.

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8

Patrice

25 Aug 2023

·

Stayed 1 night

Decent property, close to the airport, foul smell in the lift when we arrived that was eventually taken care off. Not bad for a quick stay.

8

Clement

25 Nov 2025

·

Stayed 1 night

Un bon hotel, avec de belles chambres. Il est plutot bien situé, a 5min a pied d'un arret de bus qui mène au centre ville. Un restaurant un peu cher mais au meme prix que partout a amsterdam. Un point vraiment dérangeant c'est d'être obligé de payer le parking 25€/jour. Il y a un petit parking gratuit en face de l'hotel mais il est tout le temps plein. Je trouve ca dommage de payer une chambre d'hôtel et d'être obligé de payer le parking!

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8

Richard

15 Apr 2024

·

Stayed 5 nights

There were no common areas to relax and enjoy unless we bought food from their restaurant. Would never stay here again!

10

Brooklyn

27 Mar 2023

·

We enjoyed our stay and appreciated how communicative the hotel was prior to our booking, specifically helping us with getting there from the airport. Since we showed up too early to check in, they held our bags for us which was great! It is about a 5 minute walk to the bus stop that takes you to the tram station that will take you to main town (central station). It does take about 30-45 minutes for commute. But if you are only there a couple of days, it’s worth it in price. There was construction happening to their lobby, but other than that I’m sure it’s great! Gas station next door for snacks and such!

8

Billijo

5 Jan 2023

·

Stayed 19,361 nights

Very old, potentially unsafe looking lift?

6

Christopher

9 Mar 2023

·

Stayed 1 night

Ich habe bei der Suche den Filter „Parkplatz“ ausgewählt. Beim Hotel gab es einen Parkplatz der allerdings 25€ gekostet hat. Der Hotelpreis war ok, aber hätte ich vorher gewusst dass die Parkgebühren so hoch sind hätte ich dieses Hotel nicht gebucht. Ich werde es somit auch nicht erneut buchen.

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10

Massimo

21 Oct 2025

·

Stayed 1 night

The staff was very kind and welcoming, especially the Italian girl who greeted me at breakfast with great courtesy. The room was comfortable, although a bit on the cooler side. I also used the gym: it’s small, but well equipped for the space available. Overall, a very pleasant stay — I would definitely recommend this hotel.

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Cleanliness

Many guests found rooms clean, but recurring reports cite mould in showers or fridges, poorly cleaned floors or linens, and inconsistent housekeeping.

Related guest reviews

10

Ingrid

23 Jul 2023

·

Stayed 1 night

Vriendelijk personeel, mooie, schone kamer en badkamer. Goed ontbijt!

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6

Mike

20 May 2022

·

Stayed 1 night

Mitarbeiter bei dem Check-in, war nicht freundlich beim Empfang, die Stimmung war sehr angespannt, obwohl keine weiteren Gäste auf da waren. Zimmer war an vielen Stellen nicht gereinigt.

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8

Evgeniya

9 Jun 2023

·

Stayed 1 night

This is an average level hotel, far from the city centre and without public transport nearby. The window at our room was broken and one of the towels in bathroom was really dirty. The breakfast was very good and the bed was comfortable.

2

Ignacio

2 Oct 2023

·

Stayed 1 night

Not clean, it smelled weed all over the corridor

6

Thomas

24 Jan 2026

·

Stayed 1 night

Bathroom was not clean, mould in the shower. Very loud, directly on the highway.

10

Stephanie

20 Oct 2025

·

Stayed 3 nights

Enjoyed my stay. Very clean. Comfortable. Friendly staff.

8

Hans

23 Jun 2023

·

Stayed 1 night

Erg schoon, goede service en heel vriendelijk!

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2

James

14 May 2024

·

Stayed 2 nights

Unclean beds no apologies.

8

Marie

22 Aug 2022

·

Stayed 7 nights

Le service ménage est décevant. lavabo pas nettoyé ainsi que les drap et serviette pas changer. et je suis rester un jour sans avoir le service de ménage. Pour la laverie ce n'est vraiment pas adéquate sa sens mauvais

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2

MING YUH

17 Dec 2025

·

Stayed 3 nights

the room floor was not vacuum cleaned up. shower cubicle ceiling has mould, so does the fridge gluts. have to request a room change. the second room’s fridge gluts has mould too and the toilet wasn’t flushing.flush.wasworking

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Rooms

Generally comfortable, with some quiet rooms and good beds, but several note small or dated spaces, temperature control issues, occasional highway or corridor noise, and a few equipment problems (e.g., weak fridge, TV/Wi-Fi hiccups).

Related guest reviews

10

Kathleen

10 Jul 2025

·

Stayed 2 nights

Fantastic. Lots of room and excellent staff

6

Thomas

24 Jan 2026

·

Stayed 1 night

Bathroom was not clean, mould in the shower. Very loud, directly on the highway.

8

Amy

12 Jun 2023

·

Stayed 1 night

The hotel is very near a bus line that we could take into the heart of Amsterdam or to the airport which was really convenient. Staff was efficient and reasonably friendly and the room itself was quiet and clean. There’s a great big park and a lake right south of the hotel which would be lovely to spend time in.

8

Amy

4 Oct 2025

·

Stayed 3 nights

Our stay was good, the rooms were really small and the hotel itself is outdated. Our shower head was broken and had mould in it. The beds were comfortable. The hotel is about a 10 minute walk to the bus stop which takes you into the main town which was good. Overall you can find a better hotel for a similar price.

6

Stephen

20 Oct 2025

·

Stayed 4 nights

Room too cold Breakfast aaversge poor quality cooked food

6

Nicolae

19 Oct 2022

·

Stayed 5 nights

We were in Amsterdam for the Amsterdam Marathon. We were pleased by the hotel staff, the beatiful lobby area and the breakfast was very good indeed.As it was quite a distance from the central Amsterdam, and hard to get to and from Olympic stadium where the Marathon start/finish, it wasnt the ideal choice. The only other negative was the very small fridge that did not cool properly and the lack of food choices as the inside restaurant did not have a chef on the dates we were there, especially on Sunday night after the race.

10

Michele

31 May 2025

·

Stayed 2 nights

Atendimento ótimo! Recebemos orientações sobre o transporte logo na chegada. Café da manhã muito bom, com bastante opções de comidas e bebidas. Cama boa, quarto espaçoso.

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8

Kellie

25 Jun 2025

·

Stayed 2 nights

Further outside the city, taxi’s were expensive to get from the airport or downtown. But the hotel was nice, our room was way too hot on the lowest air conditioner setting.

6

Halmar

16 Aug 2025

·

Stayed 1 night

Airco werkt niet en geen afzuiging in de douche. Dat zorgde, in combinatie met een heel klein raampje, voor een hele hete kamer.

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6

Peter.

28 Apr 2022

·

Stayed 3 nights

Restaurangen stängde ca 20.00 och eftersom det låg långt utanför Amsterdam var det näst intill omöjligt att hitta en restaurant att äta på när jag kom ner klockan 20.00. Hotellet erbjöd självbetjäning av chips, godis och dryck. TV fungerade inte alltid och nätverket fungerade till och från.

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Service

Often described as friendly, welcoming and helpful, with staff accommodating requests and providing clear transport guidance; however, some guests faced slow or problematic check-in, miscommunication, or unprofessional interactions.

Related guest reviews

4

Priyani

4 Jul 2022

·

Stayed 1 night

Kamer was prima. Alles was mooi schoon (muv een vieze vlek die over het bed liep tot de grond aan het voeteneinde). Bij het inchecken een zeer gespannen sfeer. Geen ‘welkom’ of ‘fijn verblijf’. Er was blijkbaar stress over een andere kamer die niet op tijd beschikbaar was. De mannelijke receptionist was zeer onprofessioneel en heeft van manieren en gastvrijheid nog nooit gehoord. Zag er ook zeer onverzorgd uit (onder het zweet). Was openlijk en luid aan het klagen en de gasten belachelijk aan het maken waar wij bij stonden. Wij werden ook weggekeken. Heel erg ongemakkelijk en geen fijne aankomst. We begrijpen dat het soms hectisch kan zijn en dat gasten misschien niet altijd geduldig reageren, maar het is je werk om professioneel te blijven en je grenzen dan ook professioneel hierin aan te geven. Dit was roddelen, gasten belachelijk maken en klagen. Wat een aanfluiting. Komt over als een zeer onveilige werkomgeving. Bij het uitchecken een heel ander verhaal; zeer vriendelijke mevrouw! De sfeer die toen bij de receptie hing was fijn en kalm. Wat een verschil.

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2

Russell

30 Sept 2023

·

Stayed 1 night

Staff were unhelpful, communication was impossible due to their phone number not in service, poor response to email and unclear directions. At the hotel we were told we had to to do everything through the on line travel site (Ex…..) whom we could not reach due to lack of service on our mobiles. Consequently we spent the night in the airport on a bench. Worst travel experience ever.

10

zach

17 Sept 2025

·

Stayed 1 night

The man who worked the desk was absolutely amazing and deserves a raise!

10

Lynne

16 Nov 2025

·

Stayed 4 nights

Room was nice staff really friendly and helpful we ate in Restaurant few times also had breakfast could not fault the food was lovely did not use gym facilities

10

April

2 Jun 2025

·

Stayed 2 nights

Reception staff were excellent, our welcome was warm and informative.

10

Brooklyn

27 Mar 2023

·

We enjoyed our stay and appreciated how communicative the hotel was prior to our booking, specifically helping us with getting there from the airport. Since we showed up too early to check in, they held our bags for us which was great! It is about a 5 minute walk to the bus stop that takes you to the tram station that will take you to main town (central station). It does take about 30-45 minutes for commute. But if you are only there a couple of days, it’s worth it in price. There was construction happening to their lobby, but other than that I’m sure it’s great! Gas station next door for snacks and such!

8

Donald

23 Jun 2024

·

Stayed 2 nights

The hotel had no reservation for us when we arrived to check in, even though we made the reservation through Hotels.com several months earlier, and had even communicated with them through the app. The front desk people were very nice about it when I showed them my reservation on my phone, and got us a room of the same type and for cheaper than we had booked it for. However, there was another mistake later as our keys stopped working after two nights, even though we were staying for a third night which had been booked seperately by the tour company we were going with. I had communicated with them about this at the time of making the reservation, and again at check-in two days before. But again they quickly rectified the situation and we were able to stay in the same room. Otherwise, the hotel was pleasant, albeit a little out of the way if you don't have a car. But we took the bus 369 and transferred to tram 2 to get into central Amsterdam.

10

Ariel

27 Feb 2023

·

Stayed 2 nights

The staff was extremely accommodating! We arrived too early and jet lagged. The hotel prepared our room at the perfect time and made our stay effortless.

4

Andreea Roxana

14 Jun 2023

·

Stayed 1 night

My experience at this hotel, wasn’t too good and I will explain why. When I have arrived at the hotel, there was a queue at the check in desk, that is totally understandable. What is not not understandable, is why it was taking extremely long for the 2 staff members to process the check in for each guest. We were about 10 persons in the queue, and it took about 45 min until I was served. I have asked the receptionist what went wrong and he blamed the slow system. All right, I accepted the situation and went in my room for the 5 hours sleep. In the morning I was in a rush of course, after such a short night. I left the key room, as I knew that I haven’t had any consumption or nothing on my room. The receptionist stop me like I was about to run without paying, and she told me that I have to pay the city tax and some hotel fees that weren’t paid. I said that if there are any taxes like these, I am meant to pay them at the check in. Not at the check out. She said that it was a mistake. And I said that it is not my fault that it was a mistake, and now I don’t want to pay the waiting time for my Uber that was waiting outside, because they made a mistake. Of course I have paid in the end, but I didn’t like at all the approach of the receptionist, and the tone of her voice, like I was the sneaky one in this situation. Other than this, room was ok, clean, and I can’t say more for the 5 hours spent there. 😃

10

Massimo

21 Oct 2025

·

Stayed 1 night

The staff was very kind and welcoming, especially the Italian girl who greeted me at breakfast with great courtesy. The room was comfortable, although a bit on the cooler side. I also used the gym: it’s small, but well equipped for the space available. Overall, a very pleasant stay — I would definitely recommend this hotel.

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Location

Away from central Amsterdam and near the airport/highway; the bus stop is roughly a 5–10 minute walk and trips into town can take 30–60 minutes. Taxis are costly and there are few restaurants immediately nearby.

Related guest reviews

10

marc

3 Aug 2024

·

Stayed 1 night

Très bien. Bien situé près des transports en commun et de l’aéroport

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8

Sam

12 Aug 2024

·

Stayed 4 nights

The hotel was priced at a decent value for Amsterdam prices. The conditions of the facility were pristine. If you’re looking for a quiet stay, this place is perfect for you. We wanted to go downtown frequently and the transit time took a lot out of our days. Overall great facility, just a little out of the way.

6

Robertus

25 Jul 2023

·

Stayed 1 night

Beetje achteraf, niet centraal

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10

Julio

8 Jul 2024

·

Stayed 1 night

We missed the elevator but maybe we missed it ourselves and just didn’t see it, great staff and good location being close to airport.

8

Rogelio

6 Jan 2025

·

Stayed 1 night

Todo excelente, excepto la localización porque está muy lejos del centro de la ciudad, aunque la transportación no es complicada y ellos proporcionan información sencilla sobre cómo tomar el bus.

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8

Luiz

16 Jun 2024

·

Stayed 1 night

Hotel não tem restaurante por perto. Apenas uma loja de conveniência. As estações de trem estão longe do hotel.

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6

Jose

10 Apr 2023

·

Stayed 3 nights

Clean hotel, courteous front desk, but a disappointment overall: 1. Ridiculously expensive hotel restaurant. 2. Terrible location: not only are you a 20 minute bus ride away from anywhere interesting in Amsterdam, but the property owners couldn't even lobby for a bus stop nearer to the hotel entrance than an 8 minute walk along a bicycle path near a highway. And the hotel entrance, it catering primarily to motorists, faces the parking lot, making for extra walking when dragging your luggage from the bus stop. 3. They made the beds every day, but didn't bother replenishing the Nespresso cups and sugar packets. One cleaning lady refused to help me because my room wasn't assigned to her, so I had to walk to the front desk.

10

Kathleen

29 Sept 2023

·

Stayed 1 night

Great location to the airport.

10

Inge

9 Oct 2024

·

Stayed 1 night

Good hotel, but a bit off the beaten path unless you want to be close to the airport or are driving. The public transport is not great.

8

Jens B.

9 Jul 2024

·

Stayed 3 nights

Godt hotel, der ligger tæt på offentlige transport. Det tager ca. 1 time fra hotel til centrum med bus og sporvogn. Når man skal tilbage til hotellet skal man tage bus 369 til Sciphol og skifte til bus 369 mod Centraal Station.

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Dining

Breakfast is frequently enjoyed with good variety, and several guests liked restaurant meals and bar drinks; however, others found breakfast or restaurant quality underwhelming and prices high (around €25), with limited dinner options or service gaps on some dates.

Related guest reviews

10

Ingrid

23 Jul 2023

·

Stayed 1 night

Vriendelijk personeel, mooie, schone kamer en badkamer. Goed ontbijt!

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6

Geertje

1 Oct 2023

·

Stayed 2 nights

De hoge parkeerkosten waren wat minder. En het ontbijt viel erg tegen voor 25 euro. .

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8

THERENCE

20 Dec 2025

·

Stayed 1 night

La chambre était propre, couloir un peu bruyant et porte de la salle de bain un peu vieillotte. Personnel très accueillant et petit déjeuner très sympa et varié.

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4

Nobuo

6 Aug 2024

·

Stayed 2 nights

メルキュールをこの旅で3施設利用したが、他の2ホテルと比較して朝食の質や量がかなり劣る。特に野菜はきゅうりのみ。果物はバナナしかなかった。ホテルからのアクセスは徒歩5分くらいのところにあるバスのみだが、バス停の場所がとてもわかりにくい。

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10

Lynne

16 Nov 2025

·

Stayed 4 nights

Room was nice staff really friendly and helpful we ate in Restaurant few times also had breakfast could not fault the food was lovely did not use gym facilities

6

Stephen

20 Oct 2025

·

Stayed 4 nights

Room too cold Breakfast aaversge poor quality cooked food

6

Nicolae

19 Oct 2022

·

Stayed 5 nights

We were in Amsterdam for the Amsterdam Marathon. We were pleased by the hotel staff, the beatiful lobby area and the breakfast was very good indeed.As it was quite a distance from the central Amsterdam, and hard to get to and from Olympic stadium where the Marathon start/finish, it wasnt the ideal choice. The only other negative was the very small fridge that did not cool properly and the lack of food choices as the inside restaurant did not have a chef on the dates we were there, especially on Sunday night after the race.

10

Michele

31 May 2025

·

Stayed 2 nights

Atendimento ótimo! Recebemos orientações sobre o transporte logo na chegada. Café da manhã muito bom, com bastante opções de comidas e bebidas. Cama boa, quarto espaçoso.

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10

Kimberly

18 Jul 2024

·

Stayed 1 night

Wonderful staff and service, amazing food and comfortable accommodations. I highly recommend.

8

Daniel

9 Aug 2024

·

Stayed 3 nights

Very convenient. Breakfast much too expensive . 25 euros. Did not purchase but bought food next door at filling station.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$93
March	US$109
April	US$169
May	US$149
June	US$138
July	US$109
August	US$111
September	US$145
October	US$136
November	US$105
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $149	8 $135	9 $151	10 $343	11	12 $414
13 $247	14 $122	15 $109	16 $153	17 $140	18 $165	19 $200
20 $95	21 $126	22 $131	23 $157	24 $168	25 $134	26 $192
27 $97	28 $101	29 $110	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $175	3 $232
4 $99	5 $145	6 $126	7 $129	8 $117	9 $128	10 $229
11 $100	12 $117	13 $117	14 $90	15 $117	16 $234	17 $258
18 $245	19 $164	20 $131	21 $156	22 $207	23 $214	24 $772
25 $183	26 $241	27 $279	28 $136	29 $118	30 $126	31 $135

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Mercure Hotel Amsterdam West

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