Mercure Hotel Amsterdam West

The listing advertises a shuttle, however there is not one available. This left us with the option for a bus or taxi. As my mother is limited in mobility, we paid for the taxi from the airport for the 7 minute drive - it was €38. The hotel staff said this is normal and we should take the bus. The listing needs to be updated.

Daily cleaning of the room, not so good. Non-sufficient towels, did not pick up dirty glassware or cups and replace with clean items. Had to go through concierge to have it rectified.

Very good hotel, far from the city centre, but with good transport links.

Bathroom was not clean, mould in the shower. Very loud, directly on the highway.

the room floor was not vacuum cleaned up. shower cubicle ceiling has mould, so does the fridge gluts. have to request a room change. the second room’s fridge gluts has mould too and the toilet wasn’t flushing.flush.wasworking