Maya Ubud Resort & Spa

Check in was a little protracted. I didn’t think I needed a detailed explanation of how to find things on the property using the map. Turns out I did as the map is somewhat confusing. Rooms are lovely, amenities for bath and different types of pillow options were a treat. My room came with “butler service” which is really nothin different than you’d get from any nicer hotel…turn down service etc. I was very disappointed that my room choice didn’t allow for the in room chef and breakfast did not come with my stay.

There really isn’t anything negative to say about this place - only various positives. This is my second stay here (last one was 2019) and it was as incredible this time as last time - by far my go to stay in ubud. Got a heavenly pool villa with butler service this time and it was incredible!

Staffs are amazing. The

This was one of the most disappointing hotel experiences I’ve ever had, and I don’t understand how this property is marketed as “5-star.” We paid to stay here and couldn’t even reliably access the resort/our room. When we arrived, there was construction with blocked-off access and staff wouldn’t allow paying guests through. We were told “Security is coming.” We waited and followed up—security never came. No escort, no clear direction, no ownership. The only response we eventually got was essentially “go to the room,” as if blocking guests from entering is normal. What made it worse: they offered NOTHING to fix their mistake. No meaningful apology, no remedy, no compensation, and no manager stepping in—just deflection and moving on. Cleanliness was also a serious issue. The room felt damp and poorly maintained, with concerns around the bathroom. The A/C had an unpleasant odor and appeared dirty, making the air quality feel questionable. Even dining was unsanitary: at one of the restaurants the silverware was visibly not properly cleaned (residue/film). Disgusting for a resort at this price point. We also experienced bites/skin irritation consistent with pests. Regardless of what they claim, we left uncomfortable and concerned—and they showed no urgency. Worst part: after the stay I emailed the resort FIVE times and called TWICE. Not one person has returned a single response.. If you’re wondering whether they’ll take care of you when an issue occurs they won’t!

It was wonderful. The staff were outstanding. All of them. So attentive and friendly and caring, they really made me feel at home. The rooms and facilities were outstanding and the food was delicious at every meal.