Is parking available at the property?

Yes, parking is available on-site. It is free but limited.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7 AM to 11:30 AM for a fee of approximately ZAR 120 to 150 per person.

Does the property allow pets?

No pets are allowed at the property, but service animals are exempt.

What are the standard check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of ZAR 395 per room (one way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located in Cape Town City Centre, within a 5-minute drive of Long Street and the Cape Town International Convention Centre. It is 0.3 km from Table Mountain National Park and 4.6 km from Camps Bay Beach.

What are the policies for guests staying with children?

Children 3 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

Sugar Hotel Cape Town - 5 Star Luxury Accommodation

Average nightly price at Sugar Hotel by month, last 12 months (USD)
Month	Average price
January	$118
February	$162
March	$131
April	$120
May	$104
June	$93
July	$92
August	$96
September	$137
October	$116
November	$120
December	$139

What guests think

Across reviews of Sugar Hotel, travellers praise the friendly, accommodating staff and convenient base near the V&A Waterfront, while noting this small boutique property offers modern rooms that vary in size and layout, sometimes with private plunge pools.

Several guests mention very small or basement rooms and open-plan bathrooms with limited privacy, with a few calling the rooms overpriced. Breakfast is widely praised for quality, though the on-site restaurant serves breakfast only and a few reports cite confusing inclusions or slow service. While service is generally warm and helpful, there are occasional lapses such as check-in confusion or late-night access, and a few felt the property does not match a five-star rating. Expect a friendly, boutique stay with modern comforts, but check room type and bathroom layout to ensure it suits your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A small boutique property with an on-site restaurant that serves breakfast only; some rooms feature private plunge or soaking pools. A spa is mentioned but appears minimal in scope.

Related guest reviews

10

Alberto

Jan 21, 2022

·

Stayed 2 nights

Great walkable location, nice large room with private soaking pool, very good breakfast

10

Jonathan

May 4, 2022

·

Stayed 2 nights

This hotel has fewer than 10 rooms, but somehow still manages to have a restaurant and a spa. Everything was beautiful, from the private pool attached to our room to the mountain view, and the price was shockingly good. Staff was very pleasant and there are 2 lovely dogs that live in reception. Would recommend, would stay again.

10

Dominic

Jun 8, 2023

·

Stayed 4 nights

Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.

10

Elizabeth

Apr 24, 2024

·

Stayed 2 nights

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

4

martin

Feb 14, 2024

·

Stayed 2 nights

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?

8

Derek

Apr 16, 2024

·

Stayed 2 nights

Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.

8

Alison

Feb 13, 2023

·

Stayed 5 nights

Our stay was good but could have been better. Because breakfast is in the adjoining restaurant we were only allowed one drink and one menu item which was not our expectation. The room was not replenished each day and we had to ask for towels, coffee pods and water. The outside plunge pool had not been cleaned on our arrival and was quite dirty.

10

Carol

Jul 14, 2023

·

Stayed 1 night

Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.

10

Sandra

Mar 11, 2023

·

Stayed 2 nights

Lovely boutique hotel. The manager leads by example, so service and communication are both top notch. The on-site restaurant & staff there were warm & hospitable & the food excellent. Would highly recommend.

8

Derek

Jun 29, 2023

·

Stayed 5 nights

A very compact hotel hotel, but nice modern design and furnishings. Quite a walk to the town centre, but very conveniently placed for our few days.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and well kept, with several guests praising tidy spaces and daily servicing. A few report lapses such as missed replenishment, a dirty plunge pool, or occasional paint/chemical odors.

Related guest reviews

10

Åsa

Dec 5, 2025

·

Stayed 1 night

Nice members of the staff, lovely rooms, tidy and also great breakfast

10

Dominic

Jun 8, 2023

·

Stayed 4 nights

Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.

10

Elizabeth

Apr 24, 2024

·

Stayed 2 nights

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

4

martin

Feb 14, 2024

·

Stayed 2 nights

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?

10

Silvia

May 20, 2025

·

Stayed 1 night

Very clear

8

Alison

Feb 13, 2023

·

Stayed 5 nights

Our stay was good but could have been better. Because breakfast is in the adjoining restaurant we were only allowed one drink and one menu item which was not our expectation. The room was not replenished each day and we had to ask for towels, coffee pods and water. The outside plunge pool had not been cleaned on our arrival and was quite dirty.

6

Tashmia

Jan 12, 2024

·

Stayed 2 nights

This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.

10

Carol

Jul 14, 2023

·

Stayed 1 night

Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.

10

nicola

Feb 19, 2026

·

Stayed 1 night

Great welcome. Room was small in the basement but really lovely with a big shower room. Just what we needed for 1 night

10

Marissa

Feb 3, 2024

·

Stayed 2 nights

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.

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AI-generated summary based on recent guest reviews

Rooms

Room quality varies widely: some are spacious, modern, and include features like private plunge pools or deep tubs, while others are very small (including basement rooms with limited windows). Several note open-plan toilets with little privacy and occasional street noise, and some found rooms overpriced.

Related guest reviews

2

Wolfgang

Jan 3, 2024

·

Stayed 1 night

Wir waren über Silvester im Sugar Hotel, unser Zimmer lag im Keller, hatte nur ein kleines Oberlicht, dafür einen inverstellbaren Blick vom Kopfkissen auf die Toilette und Dusche. Der Rezeptionsservice nach Mitternacht wurde dann von verschiedenen Hotelgästen wahrgenommen, die dann die anderen Gäste, die von der Silvester Party kamen und vor dem verschlossenen Hotel standen, hineingelassen haben. Irre Erfahrungen.

8

Peter

Feb 25, 2026

·

Stayed 2 nights

Extrem freundliches Personal, early checking, praktische Lage, sehr nettes Hotel mit wenigen Zimmern. Raum sehr klein (24m2), kleine Abgrenzung zur Nasszelle, nur ein kleines Oberfenster, tagsüber viel Strassenlärm.

10

Dominic

Jun 8, 2023

·

Stayed 4 nights

Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.

10

Jason

Jan 18, 2025

·

Stayed 1 night

No separation for the toilet was different

10

Elizabeth

Apr 24, 2024

·

Stayed 2 nights

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

10

Louise

Jan 25, 2024

·

Stayed 1 night

The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.

6

Colin

Feb 4, 2025

·

Stayed 1 night

Room much smaller than expected… and over priced.

10

Paul

Nov 18, 2023

·

Stayed 6 nights

Fab little boutique hotel. Very close to the V&A Waterfront area - we took Ubers most days for £2. Hotel staff were very friendly and helped us organise a tour to see the penguins at Boulders Beach. The room was very spacious, with a huge bed. We could have benefitted from more wardrobe space, but otherwise totally fantastic

10

nicola

Feb 19, 2026

·

Stayed 1 night

Great welcome. Room was small in the basement but really lovely with a big shower room. Just what we needed for 1 night

6

Colin

Feb 5, 2025

·

Stayed 3 nights

Over priced and ridiculously small pokey room.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with early check-ins and responsive communication; some noted 24/7 front desk presence. Occasional issues include check-in confusion, delays or difficulty entering late at night, and a few unfriendly interactions.

Related guest reviews

10

Michael

Nov 26, 2025

·

Stayed 1 night

George at the front desk was brilliant, really helpful and polite

10

Andreia

Mar 12, 2025

·

Stayed 12 nights

A equipe do hotel é incrível! Solicitos, gentis, dispostos a te ajudar sempre. Todos merecem parabéns, mas o destaque é para a recepção!👏👏👏

2

Wolfgang

Jan 3, 2024

·

Stayed 1 night

Wir waren über Silvester im Sugar Hotel, unser Zimmer lag im Keller, hatte nur ein kleines Oberlicht, dafür einen inverstellbaren Blick vom Kopfkissen auf die Toilette und Dusche. Der Rezeptionsservice nach Mitternacht wurde dann von verschiedenen Hotelgästen wahrgenommen, die dann die anderen Gäste, die von der Silvester Party kamen und vor dem verschlossenen Hotel standen, hineingelassen haben. Irre Erfahrungen.

8

Peter

Feb 25, 2026

·

Stayed 2 nights

Extrem freundliches Personal, early checking, praktische Lage, sehr nettes Hotel mit wenigen Zimmern. Raum sehr klein (24m2), kleine Abgrenzung zur Nasszelle, nur ein kleines Oberfenster, tagsüber viel Strassenlärm.

10

Cortney

Apr 14, 2025

·

Stayed 3 nights

Staff is just lovely! They are so accommodating and sweet!!

6

Dirk

Jan 14, 2023

·

Stayed 2 nights

Eine eigentlich sehr gut gelegene Unterkunft mit schönen Zimmern und gutem Bad. Der Service ist von unfreundlich beim Empfang, bis gleichgültig im Service jedoch sehr schlecht. Es ist keine Führung des Hotels oder Ansprache für Gäste erkennbar. Das Frühstück ist ok, wenn man viel Zeit hat. Den 2. Kaffee zahlt man extra.

10

Carol

Jul 14, 2023

·

Stayed 1 night

Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.

6

Stanley

Oct 20, 2024

·

Stayed 6 nights

This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.

10

nicola

Feb 19, 2026

·

Stayed 1 night

Great welcome. Room was small in the basement but really lovely with a big shower room. Just what we needed for 1 night

10

Maroulla

Nov 10, 2024

·

Stayed 1 night

I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.

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AI-generated summary based on recent guest reviews

Location

Convenient base for the V&A Waterfront and surrounding areas, often described as safe and quiet. Walkability varies by guest, with many opting for short Uber rides.

Related guest reviews

10

Alberto

Jan 21, 2022

·

Stayed 2 nights

Great walkable location, nice large room with private soaking pool, very good breakfast

8

Peter

Feb 25, 2026

·

Stayed 2 nights

Extrem freundliches Personal, early checking, praktische Lage, sehr nettes Hotel mit wenigen Zimmern. Raum sehr klein (24m2), kleine Abgrenzung zur Nasszelle, nur ein kleines Oberfenster, tagsüber viel Strassenlärm.

10

Dominic

Jun 8, 2023

·

Stayed 4 nights

Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.

10

Lawrie

Apr 24, 2024

·

Stayed 1 night

Lovely hotel. Location was excellent and staff were lovely.

10

Mimi

Oct 21, 2023

·

Stayed 4 nights

Oncemore and George are very helpful and if you have any questions they are going to help as much as they can. The area is great to get to the start line of the Cape Town Marathon. Was not use to the no door for the toilet area in our bedroom. The staff is wonderful and I felt really safe.

10

Carol

Jul 14, 2023

·

Stayed 1 night

Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.

10

Paul

Nov 18, 2023

·

Stayed 6 nights

Fab little boutique hotel. Very close to the V&A Waterfront area - we took Ubers most days for £2. Hotel staff were very friendly and helped us organise a tour to see the penguins at Boulders Beach. The room was very spacious, with a huge bed. We could have benefitted from more wardrobe space, but otherwise totally fantastic

6

Stanley

Oct 20, 2024

·

Stayed 6 nights

This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.

10

Marissa

Feb 3, 2024

·

Stayed 2 nights

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.

8

Derek

Jun 29, 2023

·

Stayed 5 nights

A very compact hotel hotel, but nice modern design and furnishings. Quite a walk to the town centre, but very conveniently placed for our few days.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for taste, quality, and made-to-order options. However, inclusions can be limited or unclear, service can be slow at times, and the restaurant operates for breakfast only.

Related guest reviews

10

Åsa

Dec 5, 2025

·

Stayed 1 night

Nice members of the staff, lovely rooms, tidy and also great breakfast

10

Dorethea

May 31, 2024

·

Stayed 1 night

Nice hotel pleasant atmosphere best omelette

10

Dominic

Jun 8, 2023

·

Stayed 4 nights

Really enjoyed my stay here. Nice location near the V&A waterfront. Front desk staff very friendly and they were there 24 hours. Breakfast included, I had a nice Avo Smash with Bacon and orange juice every morning. Room was very comfy and with a private outdoor pool, shame that I couldn’t use it due to the weather. The room was cleaned every day. Couldn’t have asked for more really, very good value.

10

Elizabeth

Apr 24, 2024

·

Stayed 2 nights

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

6

Dirk

Jan 14, 2023

·

Stayed 2 nights

Eine eigentlich sehr gut gelegene Unterkunft mit schönen Zimmern und gutem Bad. Der Service ist von unfreundlich beim Empfang, bis gleichgültig im Service jedoch sehr schlecht. Es ist keine Führung des Hotels oder Ansprache für Gäste erkennbar. Das Frühstück ist ok, wenn man viel Zeit hat. Den 2. Kaffee zahlt man extra.

8

Derek

Apr 16, 2024

·

Stayed 2 nights

Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.

8

Alison

Feb 13, 2023

·

Stayed 5 nights

Our stay was good but could have been better. Because breakfast is in the adjoining restaurant we were only allowed one drink and one menu item which was not our expectation. The room was not replenished each day and we had to ask for towels, coffee pods and water. The outside plunge pool had not been cleaned on our arrival and was quite dirty.

8

Mary

Jan 22, 2023

·

Stayed 2 nights

Staff were excellent. Breakfast was excellent.

10

Sandra

Mar 11, 2023

·

Stayed 2 nights

Lovely boutique hotel. The manager leads by example, so service and communication are both top notch. The on-site restaurant & staff there were warm & hospitable & the food excellent. Would highly recommend.

10

Marissa

Feb 3, 2024

·

Stayed 2 nights

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $128	2 $149	3 $149	4 $169	5 $148	6 $163	7 $163
8 $169	9 $174	10 $155	11 $169	12 $169	13 $179	14 $163
15 $161	16 $164	17 $170	18 $155	19 $155	20 $163	21 $172
22	23 $155	24 $155	25 $155	26	27 $163	28 $163
29 $154	30 $141

Sugar Hotel

Prices for Sugar Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Double with Plunge Pool

Basic Single Room

Economy Double Room, 1 Queen Bed, Ground Floor

Superior Room, Private Pool, Mountainside

Superior Room

Standard Double Room

Deluxe King

Guest reviews of Sugar Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sugar Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $140	21 $140	22 $140	23 $136	24 $151
25 $130	26 $128	27 $128	28 $128	29 $128	30 $137	31 $137