Name: DoubleTree by Hilton Dartford Bridge
Address: Masthead Close, Crossways Business Park, Stone, Dartford District, England, United Kingdom, Stone, Kent, GB
Price range: US$116–US$447 per night
Rating: 7.65

What guests think

At DoubleTree by Hilton Dartford Bridge, guests frequently praise the friendly staff and spacious, comfortable rooms, but recurring issues include faulty air conditioning and heating, dated or dirty leisure facilities, occasional noise, and extra charges for parking or pool access.

The location works well for the M25, Dartford Crossing, and trips to Bluewater or Lakeside. Breakfast and restaurant experiences vary, from tasty options and afternoon tea to limited menus, high prices, or inconsistent quality. Some guests report operational hiccups such as key card failures, lift outages, and delays reaching staff by phone. Overall, expect friendly service and roomy accommodation with conveniences nearby, but a stay that can feel uneven.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym are often described as small, dated or not very clean, with occasional closures and towel shortages; some guests enjoyed them but noted fees to use the pool and charges for parking.

Related guest reviews

10

Dave

20 Mar 2023

·

Stayed 1 night

Pool area could do with a refurbishment.

8

Elizabeth

31 Dec 2024

·

Stayed 1 night

Parking for £9 a night is a lot!!!!

4

Samantha

3 Aug 2025

·

Stayed 1 night

Spa facilities dirty . Farces on wall of changing room. Jacuzzi and sauna dirty n grimy. Bed room 419 barely slept as so uncomfortable. 2 towelsintoomdespite booking 4 people . Breakfast n staff was lovely Would not recommend or stay again

8

Ghassem

30 Aug 2025

·

Stayed 1 night

Swim pool is small and water is not very clean. Breakfast was good. Staff is very good

6

Jayshree

8 Aug 2025

·

Stayed 1 night

Overall the stay was ok. Checkin Staff member needs additional training - he mumbled words when asked question about going for a swim. He didn't charge me for parking when he asked me to enter my car. Good thing I asked about it at checkout otherwise I would have received a fine. Swimming pool was too busy to use, Gym equipment is very dated but functional.

8

Hannah

19 Sept 2023

·

Stayed 4 nights

Really nice hotel, newly refurbished. The only negatives were the bed wasn’t the most comfortable, good mattress but the double is small and the pillows were not great. They didn’t refill bathroom toiletries at all through the stay, which I would suggest they do. Having to pay for parking is really not great, as an hotel guest, you expect parking included. Other than that, I recommend, and will return.

4

Keely

4 Jan 2023

·

Stayed 19,360 nights

The sauna and steam room were being tiled and the swimming pool had no towels and the water was dirty

8

David

11 Jan 2024

·

Stayed 1 night

Very good hotel ideally located near M25 / Dartford Tunnel which suited my work schedule. Clean room, comfy bed, good shower. Beer and fish and chips in the bar also good. Have stayed in several Double Tree by Hotels. Usually pretty good. Wife used gym / pool while I was on business. Basic but adequate.

8

Tameika

29 Oct 2023

·

Stayed 1 night

Stayed here a few times apart from my initial stayed when they messed up my bookings and doubled charged me when I was leaving and another time I was sent to a room that was already occupied. It’s the most convenient hotel that provides are the things I need to unwind and have a relaxing break. I wasn’t aware of the spa until recently and I went ahead and booked a full body massage that’s was so good. I didn’t even want to have a shower afterwards my whole body felt so good. So defo will be going there as long I can these a massage and the use of the leisure facility.

8

Michael

1 Apr 2024

·

Stayed 1 night

The hotel it self was lovely and the service was great. The only down side was you had to pay £5 to use the pool as an individual or £10 for a family so me and my wife paid the same price as a family of 8 that went in before us seems a bit unfair

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Cleanliness

Many guests found rooms clean, but housekeeping and upkeep are inconsistent, with reports of stained carpets, dirty bathrooms or corridors, items left around, and an isolated bedbug report.

Related guest reviews

10

Trudi

27 Dec 2024

·

Stayed 1 night

Great location for a shopping trip to either Lakeside or Bluewater (or go to both like we did!) as it is in the middle of both. We were unexpectedly upgraded on arrival which was a lovely surprise. Staff were really helpful and friendly. The hotel was beautifully decorated for Christmas. Beds were very comfortable and rooms were nice and spacious. Nice big shower and everything was clean. Enjoyed the breakfast, lots to choose from. Would definitely return.

10

kristian

14 Aug 2025

·

Stayed 1 night

Lovely hotel, nice clean rooms, friendly service and nice menu!

8

Claire

3 Aug 2025

·

Stayed 1 night

Ear bud left on stairs for 2 days

6

Kulveer

25 Jun 2025

·

Stayed 1 night

Check in on arrival fine, room was okay but cleanliness standard should have been better, red stains on carpet, telephone very dirty and not clean, AC not working and required a room change but again not able to reset the temperature. Beds were comfortable and clean shower

10

Barbara

26 Jan 2025

·

Stayed 1 night

Large clean room with excellent facilities. Good breakfast and helpful staff

6

Owen

12 Aug 2024

·

Stayed 1 night

Disappointed with the cleanliness of the site. The room felt tired and unclean with old chips and chocolate wrappers underneath the bed. The pool and changing rooms also felt very tired and unclean.

10

Debs

24 Nov 2025

·

Stayed 1 night

The Staff were very courteous and helpful. The room was spotless, comfortable and spacious.

10

Martin

20 Jul 2025

·

Stayed 5 nights

Clean and quiet

4

Kev

19 Feb 2024

·

Stayed 1 night

Food was tasty and bar staff helpful but neighbouring room VERY noisy and we woke to find a bedbug climbing all over my wife (photo available). Receptions staff just shrugged and said 'sorry 'bout that!' Would NOT go back

10

Rebecca

1 Jan 2025

·

Stayed 1 night

A lovely relaxed evening of self-care for NYE! The room was spacious and clean, was able to watch and listen to music. The bed was soft and comfy. Would definitely stay again.

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Rooms

Rooms are generally spacious and comfortable, but recurring complaints cite unreliable air conditioning or heating, windows that will not open or seal, and noise from events or nearby roads; TVs are not smart and streaming devices may not connect.

Related guest reviews

8

Ben

20 Feb 2025

·

Stayed 1 night

Great hotel. Friendly staff and great facilities. The only negative about this hotel is the lack of Smart TVs. I think this is essential in 2025!

4

Stella

20 Jul 2025

·

Stayed 1 night

Our room was fine however we couldn’t change the temperature settings. The fan was constantly on and it was a bit noisy. The light from the thermostat panel was too bright - it didn’t go off so had to endure the entire night with a bright light making it difficult to sleep.

4

Sophie

27 Jan 2024

·

Stayed 1 night

The room was clean. The noise and vibration from the generator/filter system outside our window went on through the night, which can be felt on the the bed. The pillows were rubbish and the duvet thin. The food was very average and not hot, not a lot of choice on the breakfast buffet and low quality produce. The water filter on the hot drinks machine needed replacing ( as stated on the machines display) so foamy white residue in the water. I have stayed in other Hilton hotels and this was well below par.

8

Paul

22 Mar 2023

·

Stayed 1 night

Its a great hotel located next to main transport routes with easy parking. It was let down by a window jammed open in my room which resulted in a freezing cold bedroom despite my best attempts to stop drafts. Staff discounted the car parking charges but I really do not feel this was an adequate response.

6

Daniel

12 Dec 2024

·

Stayed 1 night

So we arrived about 11pm. To find that our room was underneath the bar/disco room 143. We called reception at midnight and was told the music would go onto 1am but there was nothing they could do for us even though we had x2 children. We finally managed to get to sleep after 1am and spoke to someone on reception the following day a manager who agreed that’s not acceptable and managed to get a refund. Overall I think if this hadn’t of happened the hotel is lovely and breakfast is well worth the extra money, used the pool as well. We definitely return just don’t want a room above the bar again and this time might get a decent sleep.

8

Trish Mazvangu

17 Nov 2025

·

Stayed 2 nights

Clean room, staff very helpful, air conditioning and room view brilliant, room size amazing walks are found proof thought we were the only ones in the hotel location very convenient. Gym👌

10

manasa

23 Nov 2025

·

Stayed 1 night

Lovely room and spacious

6

Gavin

5 Jun 2025

·

Stayed 2 nights

Staff are friendly and polite. Cant use a fitestick in the bedrooms to stream. As you cant connect them to the hotel internet ( blocked) apparently so have to use my phone as a hot spot.

2

Satwinder

21 Jun 2025

·

Stayed 1 night

The first room 521 had a leaking ceiling and second room air con was faulty and kept turning to high fab at 28 degrees so it was like a sauna. We were offered a fan bit fan did not blow out cold air snd was faulty. Evie the manager was made aware and replied at 3am.

2

Ihsan

8 Jul 2025

·

Stayed 1 night

Air con was not working. Called the staff to fix it but they never came to have a look. Room temperature was 26 degrees, couldn’t sleep for all night, soaking in sweat. Really dissappointed

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Service

Staff are widely praised as friendly and helpful, and some teams resolved issues or added thoughtful touches; however, responsiveness can lag, with lost orders, phones unanswered, check-in or key-card problems, and slow follow-up.

Related guest reviews

6

Claire

22 Nov 2025

·

Stayed 1 night

We arrived to find that our reservation had not been amended as promised following my contact with Hotels.com on Tuesday. On arrival, the hotel staff could not locate our booking, and it took 15 minutes—plus me producing a receipt—to confirm it, after we had already driven an hour to get there. The suite we had been assured was still available was, in fact, no longer offered, and we were downgraded. As an apology, the hotel provided complimentary breakfast and two bottles of Coca-Cola. I cannot fault the young lady at reception, who did her best to help and was apologetic throughout. However, the room itself raised concerns. The window on the fifth floor was broken, with the handle practically hanging off, leaving it unsecured—a clear safety risk. Additionally, the room lacked basic amenities: no coffee sachets, only two glasses with no mugs for tea or coffee, and no bottled water provided. Overall, while the staff member was courteous and tried to resolve matters, the experience was disappointing and fell short of the standards expected, both in terms of reservation management and room safety.

4

Peter

7 Apr 2025

·

Stayed 1 night

I wanted to order room service but couldn’t get hold of anybody after 15 mins of trying the room service number and reception so went down to the bar to order. After an 45 mins of waiting i rang down only to be told my order had been lost Heating in the room was old and very difficult to use. Insane down multiple times to get help as room was so hot but again no answer. Was told by reception when I checked out that the heating system is old and needs someone to show how to use it. I said I tried on multiple occasions but there was no answer!!! So I had a very hot and uncomfortable nights sleep. The sofa in the suite was broken. I laid down on it to watch the tv and put my feet in the arm, and it fell off. For the money I paid for a suite, very poor condition and very disappointed by the suite

10

Dean

23 Nov 2025

·

Stayed 1 night

The hotel was great ,clean and tidy, hotel staff very welcoming, went above and beyond for our stay

10

Clive

15 Jun 2024

·

Stayed 1 night

It’s the staff that make this hotel tick. Special mention to Leah on the reception-absolutely amazing service. Emily on the bar was brilliant. Would absolutely stay again

6

Michel

5 May 2025

·

Stayed 1 night

On arrival the carpark notices displayed astronomical fees and only in small print said that these did not apply to guests. Checking in the machines to make the room keys did not work so we had to be escorted to our room to be let in. This took a while as one of the lifts wasn't working. Although we booked a double room for 2 people there was only one towel in the bathroom, one bathrobe and one camomile tea bag. We requested a second bath robe but it never arrived The room was large and the bed was comfortable

10

Linda

13 Jul 2023

·

Stayed 6 nights

The staff at this location are exceptional. They are extremely helpful and professional with great service. Miley and Calice at the reception desk were such a pleasure. The hotel also had good variety with their breakfast menu and the room service was always spot on. We thoroughly enjoyed our stay.

10

Debs

24 Nov 2025

·

Stayed 1 night

The Staff were very courteous and helpful. The room was spotless, comfortable and spacious.

10

Mark

3 May 2025

·

Stayed 1 night

Fantastic hotel with great facilities but the best asset was the staff. Amazing customer service.

10

Rebecca

18 Apr 2025

·

Stayed 2 nights

Lovely stay - check in wasn’t great and lacked detail and first day of breakfast wasn’t good missing granola options and anyone to request eggs but Hilton messaged to ask how my stay was going and breakfast was rectified for the following days. They even sorted out my Hilton membership reward that had been missed at check in. That extra touch made a huge difference and alongside a great room, lovely service at the bar in the evening and gym and pool facilities I was really happy.

10

Prince

30 Jun 2024

·

Stayed 1 night

There was a slight issue which I would not bother to mention. The staff were amazing upon arrival. The lovely night manager in particular was outstanding. Ismailly Samad is the reason myself and my family are definitely coming back. Her customer service is 10/10. She takes good care of her guests. I am coming with my family and friends about 16 of us for a wedding in London around September this year. Even though Double Tree Dartford Bridge is 24miles away from the event. We are all definitely staying there.

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Location

Convenient for the M25/Dartford Crossing and Bluewater/Lakeside shopping, with easy access to London; a few guests noted traffic noise or a less appealing immediate area.

Related guest reviews

10

Trudi

27 Dec 2024

·

Stayed 1 night

Great location for a shopping trip to either Lakeside or Bluewater (or go to both like we did!) as it is in the middle of both. We were unexpectedly upgraded on arrival which was a lovely surprise. Staff were really helpful and friendly. The hotel was beautifully decorated for Christmas. Beds were very comfortable and rooms were nice and spacious. Nice big shower and everything was clean. Enjoyed the breakfast, lots to choose from. Would definitely return.

10

Natalie

25 Aug 2025

·

Stayed 1 night

Great hotel for over night stay before we headed to Dover ferry port the next morning.

10

Abieyuwa

3 Aug 2023

·

Stayed 4 nights

The stay was very peaceful. Location was really great getting in out of London. Looking forward to another stay.

8

Paul

22 Mar 2023

·

Stayed 1 night

Its a great hotel located next to main transport routes with easy parking. It was let down by a window jammed open in my room which resulted in a freezing cold bedroom despite my best attempts to stop drafts. Staff discounted the car parking charges but I really do not feel this was an adequate response.

8

Simon

12 Mar 2023

·

Stayed 1 night

Great position and superb rooms and facilities, shame about charging for parking, really poor this given the cost of the hotel.

6

Malcolm

16 Jan 2023

·

Stayed 19,372 nights

Difficult to book on Expedia. Could not select 2 different rooms. Good check in. Pool small and crowded (avoided). One lift out of service and stairwell dirty. Room itself was fine. Good night's sleep. You have to pay for parking. Dismal location.

10

Freddie

2 Mar 2024

·

Stayed 2 nights

Would very much recommend this hotel. Handy for Bluewater- bus goes to Bluewater every 12 minutes from a 10 minute walk down the road. Our rooms had lovely views over the Dartford Bridge. Upon arrival we unfortunately didn’t receive a warm welcome, it was late in the evening but the check in experience felt too rushed and we weren’t told the checkout time or anything about the leisure facilities- we were only told the times for breakfast and where our rooms would be. This was a shame and did not meet our expectations of a Hilton. However all the other staff and checkout was superb so I’d imagine it was just one member of staff rather th

8

David

11 Jan 2024

·

Stayed 1 night

Very good hotel ideally located near M25 / Dartford Tunnel which suited my work schedule. Clean room, comfy bed, good shower. Beer and fish and chips in the bar also good. Have stayed in several Double Tree by Hotels. Usually pretty good. Wife used gym / pool while I was on business. Basic but adequate.

10

Ian

3 Jun 2025

·

Stayed 1 night

Good hotel very convenient for M25.

10

Suzanne

28 Aug 2024

·

Stayed 2 nights

Clean and easy to get to shopping centre

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Dining

Breakfast ranges from very good to underwhelming, with comments about limited hot options or quality; restaurant and room service menus can feel limited and overpriced, though afternoon tea and some meals were enjoyed.

Related guest reviews

6

Bekki

26 May 2025

·

Stayed 1 night

Very underwhelming for the price we paid, and for the Hilton brand. The pool area didn't look like it had been cleaned for weeks and was very run down. The breakfast was far from fresh and quite limited on hot food. I had to put in an order for vegetarian sausages, they came out over cooked and stone cold, which reflected the rest of the food.

8

Ian

28 Aug 2025

·

Stayed 1 night

Good location Expensive but based on location £19 for breakfast is steep if you only want a continental option, hence didn’t partake

4

Peter

7 Apr 2025

·

Stayed 1 night

I wanted to order room service but couldn’t get hold of anybody after 15 mins of trying the room service number and reception so went down to the bar to order. After an 45 mins of waiting i rang down only to be told my order had been lost Heating in the room was old and very difficult to use. Insane down multiple times to get help as room was so hot but again no answer. Was told by reception when I checked out that the heating system is old and needs someone to show how to use it. I said I tried on multiple occasions but there was no answer!!! So I had a very hot and uncomfortable nights sleep. The sofa in the suite was broken. I laid down on it to watch the tv and put my feet in the arm, and it fell off. For the money I paid for a suite, very poor condition and very disappointed by the suite

8

Ghassem

30 Aug 2025

·

Stayed 1 night

Swim pool is small and water is not very clean. Breakfast was good. Staff is very good

10

Stuart

21 Jul 2025

·

Stayed 2 nights

Room was great, perfect for our needs. Bar was good Breakfast was ok, i remember it being much better. Seemed to struggle to keep up with it

8

Kuldeep

31 Dec 2024

·

Stayed 2 nights

Breakfast not good - dirty ups , under cooked porridge , no veg sausages , staff not letting you know you can have eggs cooked any way you like , pastry under cooked , fruit had fly’s

10

Isaac

21 Sept 2025

·

Stayed 1 night

Brilliant experience at the double tree in Dartford, staff were pleasant, hotel is in great condition and was super comfortable, I would definitely book to go again. The afternoon tea was lovely, my family enjoyed and the bar staff serving were very attentive to our needs. The in house restaurant was such pleasure to be in.

10

Robert

22 Oct 2023

·

Stayed 1 night

I had a lovely stay. The room was great. Nice view and very clean. The bed was comfy. The food was delicious and the staff were polite.

4

Jonathan

3 Feb 2025

·

Stayed 3 nights

Our bathroom sink was blocked Our door was left unlocked one day by cleaners One night we could not sleep due to a party in the next room Restaurant food was inedible, terrible and expensive, wine was horrible I was not offered a taste of the wine from my bottle so got stuck with it

8

Heidi

11 Jun 2025

·

Stayed 1 night

Food menu needs to be a little more imaginative!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$128
March	US$133
April	US$137
May	US$134
June	US$136
July	US$150
August	US$129
September	US$154
October	US$145
November	US$133
December	US$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $187
6 $159	7 $290	8 $413	9 $274	10 $125	11 $135	12 $144
13 $116	14 $146	15 $171	16 $167	17 $117	18 $117	19 $134
20 $117	21 $160	22 $304	23 $285	24 $175	25 $117	26 $134
27 $117	28 $134	29 $447	30 $269

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $117	3 $134
4 $117	5 $136	6 $269	7 $153	8 $117	9 $117	10 $134
11 $118	12 $134	13 $207	14 $154	15 $117	16 $117	17 $134
18 $150	19 $134	20 $242	21 $154	22 $117	23 $117	24 $134
25 $117	26 $134	27 $237	28 $247	29 $117	30 $117	31 $134

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

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