Wotton House

Staff on arrival, in the bar and when leaving were all very helpful. However I was disappointed with the room, one of the curtains was hanging off the rail meaning in peak summer time the room was light very late and very early - not ideal with a little one trying to sleep. The woodwork on the bath panel was starting to rot and paint peel and the sink was very noisy when the taps were on.

The room itself was nicely decorated, clean and had all the facilities I'd expect EXCEPT for air conditioning. Unfortunately the lack of AC on a hot evening on the top floor of this hotel proved catastrophic when it came to getting a good night's sleep, something that is critically important in a hotel really. I asked to move room for the following night, this was not possible but I was told they'd try and get an AC unit. Upon returning to the hotel, this had not been done, my son's bed had been inexplicably taken away and the room had not been cleaned (perhaps they thought I'd be moving, but had not communicated with each other). No one communicated anything to me about the lack of AC unit. I decided I could not spend another night not sleeping (the room felt like it was at least 30c) so decided to check out and go home early. Checking out one night early from a two-night stay did not seem to surprise the staff member I dealt with- she did not even ask me why! I let her know that I was quite dissatisfied with the temperature of the room, the fact we couldn't be moved, and the lack of communication and she again didn't seem too apologetic. I asked if my breakfast for the following day could be refunded since that was paid for separately, and was told that would be fine, but it has not been refunded. To add insult to injury, they have taken £100 as a 'deposit' from my credit card and have not refunded this when I checked out! I won't be going back.

Stunning location which makes it all worth it, good service but would expect facilities, breakfast and service to be higher given the charges and premium position of the hotel. The scenery and hotel grounds are relied on for satisfaction

My husband and I had a two night break at this hotel. It was superb couldn't fault a think. We asked for a quite room as there was a wedding on at the time we were there. Our room was perfect, had everything you would need, very quite didn't hear a thing from the wedding party at all. We did have a fan in our room which was a godsend. The only thing missing would have been a small fridge in our room. But not a deal breaker. The grounds are so beautiful enjoyed looking at the chicken & Rooster near the vegetable garden. We took advantage of the indoor swimming pool & jacuzzi. Lovely stay over all.

Lovely hotel.