Name: Best Western Garfield House Hotel
Address: Cumbernauld Road, Stepps, Scotland, United Kingdom, Stepps, North Lanarkshire, GB
Price range: $101–$324 per night
Rating: 8.6

What guests think

Across the reviews for Best Western Garfield House Hotel, travelers consistently praise the welcoming, helpful staff and cleanliness, while noting traditional décor and dated elements, with occasional noise from thin walls or events affecting sleep for a few.

Rooms are generally comfortable, though sizes vary, some feel small or poorly insulated, and lack of air conditioning can leave them warm in hot weather. Food and breakfast are widely complimented for quality and value, though a few guests found prices high or had minor bar and meal inconsistencies. The location works well for visiting Glasgow, with easy motorway access and a short walk to Stepps Station, though train frequency can be limited. Expect solid value and a comfortable stay overall.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Bar and restaurant areas are appreciated, and parking is easy with a large car park. Note there is no lift, with some rooms up stairs; dog-friendly policies are mentioned.

Related guest reviews

10

JON

Apr 2, 2024

·

Stayed 2 nights

Large car park, easy check in, room was clean with good facilities, including tea and coffee making and a hair dryer.

8

DOUGLAS

Jan 17, 2023

·

Stayed 1 night

Check-in easy. Price very good. Twin beds - very comfy. Shower disappointing pressure. Not really in room much. Lunch - fish and chips - good. Breakfast excellent. Bar good. Prices seemed ok but Peroni at night disappointing. Was rest at lunchtime but “gas problems”. Staff excellent.

6

Ian

Jul 7, 2024

·

Stayed 2 nights

The staff are friendly and the food is good, especially the huge breakfast. Nice little bar area too with a beer garden. The 'executive' rooms definitely need a refrigerator and perhaps an iron and ironing board but they are comfortable.

8

RICHARD

Aug 4, 2025

·

Stayed 7 nights

All was good but stairs up to first floor no lift Reception had to carry out suitcase up for us

10

Sheila

Dec 27, 2022

·

Stayed 19,352 nights

Liked the string and interior. There is no lift but staff extremely helpful with luggage

10

Jackie

May 8, 2025

·

Stayed 2 nights

Lovely place and dog friendly highly recommended staff cant do enough for u couldn't fault it

10

Jacqueline

Jun 2, 2024

·

Stayed 1 night

Lovely bar area. Rooms were spotless, with lovely bedding and water, good biscuits etc. A great price for the nicest hotel in the area.

10

Simon

Nov 26, 2023

·

Stayed 1 night

We had our little dog with us on this trip and all the staff were so accommodating. Thank you

10

Keith

Aug 21, 2024

·

Stayed 1 night

A very relaxing hotel. Calm and comfortable. Room was cosy and quiet, so a good night’s sleep Restaurant offered good choice, and service, especially at breakfast was excellent.

8

Andrew

Mar 3, 2024

·

Stayed 1 night

Good stay, room okay and overall hotel facilities met my needs.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are generally very clean, with multiple guests praising tidiness. A few noted lapses such as stained curtains, bathroom grout, or poor vacuuming, though issues were often resolved quickly.

Related guest reviews

10

Alistair

Dec 28, 2025

·

Stayed 1 night

Friendly staff, very clean and tidy, excellent shower. We ate in the restaurant which was also very good. Nothing to complain about at this price point. Would stay again.

10

Helen

Apr 11, 2023

·

Stayed 4 nights

Great hotel. Staff very pleasant and professional. Rooms a bit dated but comfortable and spotlessly clean.

10

john

Dec 3, 2025

·

Stayed 1 night

Fantastic wee hotel, the room was very clean and excellent value, where the hotel is a wee gem where the staff were all very helpful

10

Ian

Jan 12, 2025

·

Stayed 1 night

Easy clean and tidy

10

john

May 17, 2025

·

Stayed 2 nights

just as expected as I have been there before and will go again, everything is just as you would expect from a place to relax, staff friendly and helpful, hotel and room very clean, what else would you want.

6

Kenny

Jul 24, 2023

·

Stayed 1 night

The property was very nice, lovely hotel very good food. The grouting in bathroom floor tiles needs redone as coming out when sticks to wet feet from coming out of shower, not very nice on bare feet! We were given a room above the function room as a wedding was going on, needless to say our room was vibrating with the music until midnight. Wouldn’t book at weekend again as this could be a regular problem and we booked it as we wanted a quiet place to rest before a physical day. We were not part of wedding party.

10

JEFFREY

Sep 14, 2025

·

Stayed 2 nights

Very nice property. Clean room and washrooms. Hot water. Overall very nice

6

Julie

Sep 17, 2023

·

Stayed 1 night

The room was ok but old and tired. No usb’s for charging, one electrical socket didn’t work and I don’t think the room was hoovered very well (found gold bits from a broken necklace scattered about the room). The reception staff wasn’t overly friendly. It’s too bad as the outside looked warm and welcoming. The breakfast and staff in dining room were fantastic!!

6

Noel

Apr 21, 2025

·

Stayed 1 night

Booked an Executive room and was shown to a dark and musty room looking out over the back of the property. There were red stains on the net curtains that looked like blood. I went back to reception and they moved me to another Executive room which had been modernised. It was much better. I don't know why they had not allocated that room in the first place as it was free that night.

8

Shakiba

Jul 17, 2023

·

Stayed 2 nights

Recently stayed for 2 nights, had an issue with cleanliness in the bathroom when I first arrived but was quickly resolved. It is an older property but overall ok. The room is spacious and the bed was very comfortable. They had gluten free rolls/toast available for breakfast which was very helpful and staff were friendly.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious and comfortable to small and dated; décor is traditional and some areas feel tired. Noise can carry through thin walls or from events, and lack of air conditioning may leave rooms warm; Wi-Fi reliability varies.

Related guest reviews

6

Holly

Jul 13, 2025

·

Stayed 2 nights

Lovely hotel outside of city. Problem was room very hot and stuffy during hot days we were there and no air con or air flow other than small window. Provided us a small fan on request

8

Peter

Apr 15, 2025

·

Stayed 1 night

Standard for Best Western. Rather old fashioned, lots of brown wood, but comfortable and good service. Menu was mostly grilled and fried, but our meals were well-cooked and tasty. Nice views over the golf course fromhebroom at the back of the hotel.

6

Shiqiao

Sep 17, 2025

·

Stayed 1 night

Overall the property is ok, but it’s a bit dated I think. A bit old inside. Not very insulated between the rooms. You could hear almost everything above you or next to you. Sometimes can wake you up at night. The environment is really nice, food from the restaurant was amazing, services and staff were lovely, just the quality of the rooms are a bit let down.

8

Andrew G

May 5, 2025

·

Stayed 1 night

Really comfy bed, good soundproofing, great blackout blinds. Breakfast was great and service was very attentive, thanks.

2

Darren

Apr 20, 2025

·

Stayed 1 night

The hotel was having a huge party they decided not to tell paying guests about. Thumping music kept us up.

8

Alan

Jun 29, 2025

·

Stayed 1 night

Lovely hotel. Only complaint was noisy neighbours so not a good night sleep

8

Vicky

Aug 7, 2023

·

Stayed 3 nights

Lovely big rooms, great train route getting into Glasgow and surrounding areas. Hotel a little noisy but would stay.

6

Kate

Nov 6, 2023

·

Stayed 2 nights

Great staff very friendly. Lovely breakfast, taste and presentation. Public areas very nice. Room was ok but the bed was not comfortable, it only had one bedside table and it was not possible to close the bathroom door unless you are inside,(no external door handle). There was also no reliable WiFi either in the room or public areas which made it impossible to work online. These elements are a détraction from how good this place could be.

6

Mark

Mar 20, 2023

·

Stayed 1 night

The room I was assigned was tiny! More like a cell than a room. I assume that this hotel has a few "budget" rooms and I had got one of those. The wallpaper was stained with water, there was no room to sit at the desk. All in all, it was a miserable cell-like room, not at all as expected. I'm sure this isn't indicative of all rooms but perhaps cheaper ones via Hotels.com? The restaurant was lovely though and breakfast was good.

6

Ruth

Nov 28, 2023

·

Stayed 2 nights

Cosy inside . Room small and old fashioned.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is consistently praised as friendly, attentive, and accommodating, with staff resolving issues promptly. Guests frequently highlight warm welcomes and helpful assistance throughout stays.

Related guest reviews

10

William

Dec 20, 2022

·

Stayed 1 night

Staff are Excellent. Had problem with room Electrics. This was Sorted with no problem.moved to upgraded room. Bar and Grill was lovely and food was good. Maybe rooms are just needing renovated.Overall Good Value fir Money.No complaints.

10

Alistair

Dec 28, 2025

·

Stayed 1 night

Friendly staff, very clean and tidy, excellent shower. We ate in the restaurant which was also very good. Nothing to complain about at this price point. Would stay again.

10

Paul

Jan 27, 2025

·

Stayed 2 nights

Good service from all involved

10

Pierre

Jun 25, 2023

·

Stayed 1 night

Staff were helpful and courteous, clean room, clean property. Nice dinner and breakfast.

10

Helen

Apr 11, 2023

·

Stayed 4 nights

Great hotel. Staff very pleasant and professional. Rooms a bit dated but comfortable and spotlessly clean.

10

Mark

Aug 19, 2025

·

Stayed 1 night

Wonderful staff who couldn’t do enough to help you.

10

Shane

Oct 3, 2025

·

Stayed 1 night

I booked at the last minute and when I arrived Keri greeted me with warmth and openness that started my stay off feeling comfortable and at ease. The room was fine. It was clean and cozy. I was in room 16 which felt a bit like I was in a corner closet do to it's location in an off shoot of the main hall. Once inside the room, it was decent space, tidy and acceptable. There wasn't any coffee in the room, which isn't a problem but did surprise me. The staff I dealt with made me feel at home.

10

steven

Jun 26, 2024

·

Stayed 2 nights

Pleasant stay easy access to train station which was a great result. Staff polite and hotel in nice condition. Rooms clean and serviceable.

10

john

Dec 3, 2025

·

Stayed 1 night

Fantastic wee hotel, the room was very clean and excellent value, where the hotel is a wee gem where the staff were all very helpful

10

Richele

Feb 19, 2025

·

Stayed 2 nights

I was in town for a funeral. The staff at the hotel was so kind and accommodating which made everything just a little bit easier

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient base outside central Glasgow with easy motorway access and a short walk to Stepps Station for trains into the city. Area is generally quiet, though some note the need for rideshares and less frequent trains.

Related guest reviews

10

Caroline

Jul 29, 2023

·

Stayed 1 night

Lovely hotel,comfy bed and nice friendly staff Lovely quiet area.

8

Ian

Jul 19, 2023

·

Stayed 2 nights

Fine for a night or two. Small room but you get what you pay for. Very close to train station with 3 stops to central Glasgow. Overall good choice

8

Ade

Sep 15, 2024

·

Stayed 1 night

Considering this was a few mins from Glasgow town centre this was really good value! The food was great and, again, not silly prices. The room was spacious, clean and comfortable. I also had a couple of cheeky Tunnocks Camarel wafers waiting for me when I attuned. What’s not to like!

8

Samarth

Jul 24, 2024

·

Stayed 2 nights

Good property to stay but about 15 min from Glasgow. Need to take an Uber to connect. The station nearby has low frequency of trains

8

Vicky

Aug 7, 2023

·

Stayed 3 nights

Lovely big rooms, great train route getting into Glasgow and surrounding areas. Hotel a little noisy but would stay.

10

Carroll

Sep 8, 2024

·

Stayed 1 night

The property was great! We loved being able to be close to the city without having to drive our rental car!

8

Lorraine

Aug 20, 2024

·

Stayed 2 nights

Would highly recommend as a base for area .Glasgow is easily accessable by train, a 10min walk to stepps station & train 15- 20 mins into glasgow) falkirk wheel 30 min drive.clean & comfortable ,friendly staff.

8

Katrina

Apr 14, 2024

·

Stayed 1 night

Property was lovely and quiet would recommend to anyone

10

Elisabeth

Aug 11, 2025

·

Stayed 2 nights

Cute hotel and an 8 minute walk to Stepps Station that took us into town/city and surrounding areas.

10

STEPHEN

Jan 21, 2025

·

Stayed 1 night

Excellent stay, quiet surroundings easy access to motorway

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant meals receive frequent praise for quality and value, with good variety noted. A few diners mentioned minor issues like bar supply hiccups or pricing, but overall experiences are positive.

Related guest reviews

10

Alistair

Dec 28, 2025

·

Stayed 1 night

Friendly staff, very clean and tidy, excellent shower. We ate in the restaurant which was also very good. Nothing to complain about at this price point. Would stay again.

8

DOUGLAS

Jan 17, 2023

·

Stayed 1 night

Check-in easy. Price very good. Twin beds - very comfy. Shower disappointing pressure. Not really in room much. Lunch - fish and chips - good. Breakfast excellent. Bar good. Prices seemed ok but Peroni at night disappointing. Was rest at lunchtime but “gas problems”. Staff excellent.

6

Ian

Jul 7, 2024

·

Stayed 2 nights

The staff are friendly and the food is good, especially the huge breakfast. Nice little bar area too with a beer garden. The 'executive' rooms definitely need a refrigerator and perhaps an iron and ironing board but they are comfortable.

10

John

Apr 18, 2024

·

Stayed 1 night

A cosy bright hotel. Room was large, clean and had plenty of coffee, tea drinking chocolate and a selection of biscuits ( it's the little touches that make the difference).Staff were friendly helpful and attentive. There was a good selection of food both at evening meal and breckfast.

6

Justin

Apr 11, 2024

·

Stayed 3 nights

Very nice and helpful staff. Unfortunately this hotel has very thin walls and very squeaky floorboards. Ear plugs are required to sleep. You could hear everything in the adjacent rooms. Food was way overpriced for what you got. Ended up driving out on my final night. Had a mixed grill with no egg !!

10

Keith

Aug 21, 2024

·

Stayed 1 night

A very relaxing hotel. Calm and comfortable. Room was cosy and quiet, so a good night’s sleep Restaurant offered good choice, and service, especially at breakfast was excellent.

8

Paul

Jul 30, 2024

·

Stayed 1 night

Nice hotel and well located, not quite an Executive room though in my opinion and was a little tired too. Great breakfast and friendly polite staff serving

10

Sarah

Aug 28, 2025

·

Stayed 1 night

Perfect for 1 or 2 nights. Very attentive staff, public areas very clean. Bedrooms could perhaps do with a bit of modernisation - lighter colours might make the rooms feel bigger - but all in a good night sleep and had everything we needed. Food very good and reasonably priced.

10

janice

Jan 17, 2024

·

Stayed 1 night

Great overnight stop on way to the North. Very friendly staff, clean room and bathroom. Food excellent. Thank you. Chris P

10

Michele

Mar 8, 2025

·

Stayed 4 nights

We had a nice stay. The beds were very comfortable and we enjoyed our meals in the restaurant. Overall a very nice quite stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$72
February	$82
March	$91
April	$97
May	$113
June	$136
July	$137
September	$168
October	$124
November	$118
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $134	5 $153
6 $103	7 $186	8 $324	9 $302	10 $217	11 $168	12 $191
13 $122	14 $121	15 $241	16 $168	17 $122	18 $131	19 $214
20 $112	21 $187	22 $185	23 $147	24 $111	25 $173	26 $218
27 $103	28 $122	29 $177	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $122	3 $218
4 $122	5 $134	6 $143	7 $143	8 $120	9 $131	10 $185
11 $101	12 $123	13 $145	14 $143	15 $111	16 $128	17 $166
18 $102	19 $123	20 $144	21 $143	22 $111	23 $132	24 $204
25 $101	26 $122	27 $143	28 $143	29 $120	30 $128	31 $184

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Garfield House Hotel

Have a question?

Prices for upcoming dates