Is parking available at the property?

Yes, parking is available on-site, but it is limited. Free self-parking is provided for guests.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Where is the property located in relation to key landmarks?

The property is located in Broadbeach, Gold Coast, within a 10-minute walk of The Star Gold Coast and Pacific Fair Shopping Centre. It is approximately 0.6 miles from Gold Coast Convention and Exhibition Centre and 2.7 miles from Cavill Avenue.

Does the property have a swimming pool?

Yes, the property features both an indoor pool and an outdoor pool, which is seasonal. The outdoor pool is heated.

Bel Air on Broadbeach Aparthotel, Gold Coast

Average nightly price at Bel Air on Broadbeach - Official by month, last 12 months (USD)
Month	Average price
January	$293
February	$271
March	$253
April	$250
May	$297
June	$244
July	$251
August	$246
September	$234
October	$275
November	$294
December	$326

What guests think

At Bel Air on Broadbeach - Official, travellers highlight the ultra-convenient location opposite Pacific Fair and the tram, spacious apartments and pool facilities, balanced by dated or variable rooms, occasional maintenance issues, and intermittent noise from roadworks or the highway.

Service is often friendly and helpful, but after-hours support and communication during issues can be patchy. Several reviews also mention spa or sauna outages, an unheated outdoor pool, spotty Wi-Fi/casting, and parking that can feel limited. Cleanliness is generally good but inconsistent, with reports of mould, odours, pests and tired fittings in some apartments alongside many spotless stays. Overall, expect a highly convenient base with family-oriented amenities, but verify room condition and facility status to suit your priorities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular pool areas (indoor and outdoor) and a handy onsite cafe; parking is available. However, multiple guests reported spa/sauna outages, an unheated outdoor pool, a small gym, and Wi-Fi/casting that can be unreliable.

Related guest reviews

6

Alan

Sep 26, 2025

·

Stayed 5 nights

Spa and sauna out of order for duration of stay. This was not communicated as an issue. When you pay good money you expect all facilities to be functioning and accessible, was looking forward to relaxing and using spa and sauna. Should be upfront that facilities are not operating prior to asking full rates. It’s just not cricket!

8

John

Jun 15, 2024

·

Stayed 14 nights

The property is really convenient for shopping and transport. However, the outdoor pool is really icy and could do with heating, especially in the winter months.

8

Peter

Jan 11, 2024

·

Stayed 2 nights

The unit was pretty good for medium stays but the parking situation is a game breaker and it’s structural to the place also the TV claims to allow you to cast your apps (whichwe do all the time at home) but their sustem is not up to it and buffers and drives you crazy - not fit for purpose. Location excellent - short walk to anywhere. One reception lady extremely pleasant but helpfulness was limited by the structural hurdles.

8

John

Sep 23, 2025

·

Stayed 4 nights

The pool and coffee shop

6

Lindsay

Oct 16, 2024

·

Stayed 3 nights

The locations was convenient and overall the property is nice with parking included. The wifi casting was unreliable and the stay was ruined by a permanent residents dogs barking continually at varying hours I'm sure if my room was on different floor the experience would have been better.

10

Masha

Apr 27, 2025

·

Stayed 2 nights

Great hotel, 5 min walk from main broadbeach area, right next to the beach too! Lovely staff at reception and the room we had was great! Well kitted out and nice views! Enjoyed the pool and the hot tub too! Parking underground was so useful in such a busy area!

10

Matthew John

Nov 27, 2025

·

Stayed 4 nights

Friendly staff, good facilities (especially the pool), decent sized apartments with good views. Well located close to Broadbeach shops, bars & restaurants.

8

Paul

Jul 17, 2025

·

Stayed 5 nights

Stayed for 5 nights and had a nice time. The hotel resort was good with a nice pool/spa area and small gym. Reception was friendly and helpful. Our 1 bedroom apartment was spacious and comfortable but a bit dated. Exhaust fan in the bathroom ran constantly but didn’t bother us. A good value stay.

8

Gesualdo

Jan 19, 2025

·

Stayed 9 nights

Bel Air is a wonderful resort with all of the amenities you need on a holiday-indoor & outdoor pool, spa, sauna, gym, BBQ areas and plenty of poolside chairs.

4

Danielle

Jan 21, 2026

·

Stayed 11 nights

We would not stay here again. The spa was broken the entire week we were there. The staff told us it was fixed and it wasn’t. Our room was dusty and dirty in the bathrooms and on counter tops. We told them about the cleanliness and they didn’t come until day 6 to clean and it was just a surface clean and change of bath towels. Not good enough. The carpet was old and ripped up. Our room did not look like the photos online, nothing had been updated. The shower was over a bath, not what we were expecting. We asked to move rooms and we could not be accommodated. The staff were not helpful an other families were able to move rooms. It was expensive and we had to pay for pool towels and we were there for 11 nights. I recommend going elsewhere.

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Cleanliness

Many guests found apartments and common areas clean, yet others noted dust, mould, odours, insects and worn elements, indicating inconsistency.

Related guest reviews

8

William

Nov 12, 2025

·

Stayed 9 nights

Room clean and staff helpful and courteous

8

Doug

Nov 1, 2025

·

Stayed 6 nights

Reception staff were helpful and courteous at all times. Room was spotless and contained all essential amenities. Parking is a bit hit or miss as most parking spaces are taken up by private owners, although parking could always be found. Stayed there many times before and have always been happy.

4

Tanera

Nov 3, 2023

·

Stayed 4 nights

It is an older property in the Gold Coast and it age is showing. Poor layout with worn carpets. A few creepy crawlies tarnished the experience. They need to update to compete with surrounding properties, otherwise it would be difficult to recommend this location.

6

Ash

Oct 29, 2023

·

Stayed 2 nights

The room we were in was quite run down. Windows didn't close properly, the leather chairs all had cuts in them or you could feel the wood in it when you sat. A lot of cracked and uneven tiles, no fans in the bathrooms and a lot of cockroaches.

10

Geraldine

Sep 24, 2025

·

Stayed 3 nights

We saw staff cleaning all the communal areas while we were there. Had such a nice atmosphere and bonus for being so close to Pacific Fair

8

Nigel

Mar 31, 2025

·

Stayed 3 nights

Overall very good, the property is well maintained but due to it's age it looks a little tired. Level 6 (same wing as cafe) has a very pungent smell as soon as exit the elevators. Thankfully the odour doesn't penetrate in the rooms.

10

Cameron

Dec 15, 2023

·

Stayed 4 nights

Room was spotless. Pool amazing and location is close to everything. Highly recommend will definitely stay here again. recommen

6

Vicki

May 1, 2023

·

Stayed 3 nights

Didn’t like mould on all of the curtains and in the shower

6

Gareth

Apr 30, 2025

·

Stayed 4 nights

A bit disappointed. The photos Wotif uses are of rooms that have been renovated. The room we had on the 14th floor of the Northern tower was old, dated and missing light bulbs; no balcony lights worked. We contacted reception on the first day to ask for the lights to be fixed so we could sit outside at nightime. We were there for four nights and no one came to fix them. The curtains had mould on the thermal backing. Each time we pulled the curtains, the family would start sneezing and coughing. The mattress and base in the master bedroom did not much up; king size base with a double size mattress on top. The base was worn and stained. Good parking, close to Pacific Fair and tram station. Its a shame, as our extended family had stayed there and recommended it based on the renovated rooms.

4

Danielle

Jan 21, 2026

·

Stayed 11 nights

We would not stay here again. The spa was broken the entire week we were there. The staff told us it was fixed and it wasn’t. Our room was dusty and dirty in the bathrooms and on counter tops. We told them about the cleanliness and they didn’t come until day 6 to clean and it was just a surface clean and change of bath towels. Not good enough. The carpet was old and ripped up. Our room did not look like the photos online, nothing had been updated. The shower was over a bath, not what we were expecting. We asked to move rooms and we could not be accommodated. The staff were not helpful an other families were able to move rooms. It was expensive and we had to pay for pool towels and we were there for 11 nights. I recommend going elsewhere.

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Rooms

Apartments are generally spacious with good views and balconies, but decor and fit-out vary widely by unit and some face traffic or construction noise. Several mention dated furnishings, design quirks (e.g., shower-over-bath, limited bedroom A/C), and patchy TV/Wi-Fi.

Related guest reviews

10

Deanna

May 24, 2024

·

Stayed 5 nights

The ocean views from the North Tower were amazing. Very spacious inside with a lovely deck off all the rooms. Very well equiped kitchen set up which gave us the option to make our own breakfast with tea and coffee provided. Thank you for a fabulous stay. Wish we had stayed longer!

10

Sheree

Apr 15, 2023

·

Stayed 3 nights

Our room was on highway very noisy

6

Gareth

Apr 30, 2025

·

Stayed 4 nights

A bit disappointed. The photos Wotif uses are of rooms that have been renovated. The room we had on the 14th floor of the Northern tower was old, dated and missing light bulbs; no balcony lights worked. We contacted reception on the first day to ask for the lights to be fixed so we could sit outside at nightime. We were there for four nights and no one came to fix them. The curtains had mould on the thermal backing. Each time we pulled the curtains, the family would start sneezing and coughing. The mattress and base in the master bedroom did not much up; king size base with a double size mattress on top. The base was worn and stained. Good parking, close to Pacific Fair and tram station. Its a shame, as our extended family had stayed there and recommended it based on the renovated rooms.

10

CHUNYE

Sep 9, 2025

·

Stayed 6 nights

Clean room and nice ocean view. Very convenient location to pacific fair and beach.

6

Judy

Oct 15, 2025

·

Stayed 5 nights

Room was terrible, so outdated and old. No air-conditioning in the bedroom only a fan. The curtains in the bedroom didn't even touch the floor so in the mornings was very light and bright and hot!. The step into the bath , where the shower is, is very high and definitely not suited to elderly or if u had a bad back. The kitchen is very outdated and old. The whole room needs a paint and upgrade. Construction works woke us every morning at 6.30 so it was not a restful peaceful stay at all.

8

Janet

Jul 28, 2025

·

Stayed 6 nights

Unfortunately there was noisy construction works below our room at 11pm. Not good after being up since 3am for our early flight. While the property has no control over this we could have been warned beforehand that this was happening

10

Mayah Elizabeth

Jun 5, 2025

·

Stayed 4 nights

Had a great stay, view was great and was a proper ocean view. Apartment very spacious and perfect for multiple people.

6

Kim

May 14, 2023

·

Stayed 2 nights

The room we stayed in was clean and pleasant but the tv didn't really work very well, the shower wasn't great and the bed was pretty uncomfortable. The pool looked lovely. Lots of great dining options nearby and very close walking distance to the beach and Pacific Fair shopping centre.

10

Susannah

Oct 20, 2025

·

Stayed 3 nights

Excellent place to stay. Nice spacious room with everything we could need. Great pool area.

4

Julie

Oct 22, 2025

·

Stayed 4 nights

Apartment was very dated bed uncomfortable and couch . No insect nets on windows and doors and as such got bitten by mozzies . I complained was refunded one nights accomodation but still very disappointed as first trip to Gold Coast

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Service

Staff are frequently described as friendly and helpful. That said, after-hours check-in/support and problem resolution (room moves, maintenance) can be inconsistent.

Related guest reviews

2

Jodie

Nov 4, 2023

·

Stayed 3 nights

I was really disappointed with my stay. One day I had tradies doing construction outside my balcony/windows that could see me walking around my apartment. I didn’t know there was construction going on but I asked to move rooms after being there one night because I booked there because I knew there was a balcony and I wanted to do work on it. When I asked rooms the receptionist said tough luck, and if I wanted to move rooms I would have to pay to upgrade. I didn’t want to pay to upgrade for privacy as this should be a right when you are staying in a hotel! They came to my room and said they wouldn’t be much longer and that they *shouldn't* be looking into the room for much more. For context the tradies were working on the balcony next to mine which was about 3 metres, and I could see them with my curtains open, in the lounge and bedroom. I had to keep my curtains closed and stay inside in darkness as they didn’t have see through curtains too. I was so disappointed.

10

Elizabeth

Sep 21, 2023

·

Stayed 8 nights

The staff were excellent. I need a few things went down stairs talked to Jasmine she organised everything. Thank you so much for making my stay wonderful.

6

HELEN

Dec 2, 2024

·

Stayed 3 nights

The communication regarding the fire alarm that went off while we were there was very poor. It created huge anxiety as there were very little instructions. There was also no communication when the alarm went off as to what the problem was. It needs enormous improvement so that the customers feel informed and secure.

10

Rudi

Jul 29, 2025

·

Stayed 5 nights

the property was all that we expected, very friendly and helpful staff.

10

Arturo Jr

Jun 30, 2025

·

Stayed 3 nights

Warm and amazing front desk staff and place is spacious and clean. Very convenient to everything

8

Freddy

Apr 18, 2025

·

Stayed 5 nights

Generally it was great. However, on my first day to check in and since it was later in the evening so I called for support since reception was closed but did not quite get the appropriate assistance to collect my keys. I had to reach out to Wotif app virtual chat bot and was supplied the instructions.

6

Gareth

Apr 30, 2025

·

Stayed 4 nights

A bit disappointed. The photos Wotif uses are of rooms that have been renovated. The room we had on the 14th floor of the Northern tower was old, dated and missing light bulbs; no balcony lights worked. We contacted reception on the first day to ask for the lights to be fixed so we could sit outside at nightime. We were there for four nights and no one came to fix them. The curtains had mould on the thermal backing. Each time we pulled the curtains, the family would start sneezing and coughing. The mattress and base in the master bedroom did not much up; king size base with a double size mattress on top. The base was worn and stained. Good parking, close to Pacific Fair and tram station. Its a shame, as our extended family had stayed there and recommended it based on the renovated rooms.

10

Carol

Jul 1, 2025

·

Stayed 4 nights

The apartment was spacious, clean and accessible to the Pacific Fair shopping complex. The staff at the front desk were very helpful and friendly.

4

Danielle

Jan 21, 2026

·

Stayed 11 nights

We would not stay here again. The spa was broken the entire week we were there. The staff told us it was fixed and it wasn’t. Our room was dusty and dirty in the bathrooms and on counter tops. We told them about the cleanliness and they didn’t come until day 6 to clean and it was just a surface clean and change of bath towels. Not good enough. The carpet was old and ripped up. Our room did not look like the photos online, nothing had been updated. The shower was over a bath, not what we were expecting. We asked to move rooms and we could not be accommodated. The staff were not helpful an other families were able to move rooms. It was expensive and we had to pay for pool towels and we were there for 11 nights. I recommend going elsewhere.

10

Lizzie

Mar 12, 2025

·

Stayed 3 nights

We have stayed previously and cyclone Albert meant we had to change our trip last minute. Outstanding customer service and we can’t wait to visit soon on our changed schedule

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Location

Opposite Pacific Fair and the Broadbeach South tram/bus stop, with an easy walk to the beach, restaurants and the casino. Some rooms experience noise from the highway or nearby roadworks/construction.

Related guest reviews

10

Jody

Aug 18, 2024

·

Stayed 2 nights

We had a fantastic view from our room. It's in a great location. Walking distance to Pacific Fair & Dracula's. Very convenient to have a tram stop out the front for a quick trip into Cavil Ave.

10

Michael

Jul 27, 2025

·

Stayed 3 nights

Our stay at the BelAir was amazing. Was great to have the tram across the road which made travelling to surfers so much easier. we will definitely be going back.

10

John

Nov 17, 2024

·

Stayed 4 nights

Bel Air on Broadbeach is a great place to stay with walking distance to Pacific fair and the beach and a short drive to our friends who have moved to the Gold Coast we will be back next year

10

Sheila

Feb 2, 2026

·

Stayed 6 nights

The apartment was very nice and situated in a prime spot. The metro and bus s were just across the road so everywhere was so accessible.

4

Leeann

Nov 1, 2025

·

Stayed 7 nights

Good location, clean rooms but room was overlooking road works (working at night) and main road… noise kept up awake and woke us up.. asked if we could be moved and were told they’d get back to us .. but didn’t. We have stayed several times before and did request several times for a room NOT FACEING ROAD. Also spa was out.. no mention of this on website. Very disappointed and won’t be back

8

Shannon

Feb 2, 2026

·

Stayed 7 nights

Great location

10

Masha

Apr 27, 2025

·

Stayed 2 nights

Great hotel, 5 min walk from main broadbeach area, right next to the beach too! Lovely staff at reception and the room we had was great! Well kitted out and nice views! Enjoyed the pool and the hot tub too! Parking underground was so useful in such a busy area!

10

CHUNYE

Sep 9, 2025

·

Stayed 6 nights

Clean room and nice ocean view. Very convenient location to pacific fair and beach.

8

Janet

Jul 28, 2025

·

Stayed 6 nights

Unfortunately there was noisy construction works below our room at 11pm. Not good after being up since 3am for our early flight. While the property has no control over this we could have been warned beforehand that this was happening

8

Jillian

Sep 16, 2025

·

Stayed 7 nights

Ive stayed here a few times and its been great but just a little disappointed at the noise at night from the roadworks being done my room faced it and it was really loud not allowing me to sleep but the pool and amenities for the kids was great Would still come again without roadworks next time

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Dining

The onsite cafe is praised for coffee and light bites, and there are many restaurants within a short walk. Cafe hours can be limited.

Related guest reviews

8

Sebastian

Aug 19, 2024

·

Stayed 3 nights

Close to major shopping center, restaurants, bars and the beach

8

Shaelene

Nov 20, 2024

·

Stayed 4 nights

We were in the Eastern block with a coffee shop right downstairs in the building.

6

Diana

Nov 24, 2024

·

Stayed 5 nights

Was super clean, but fairly outdated and poor functionality/placement of doors. If you had the bedroom door open, you wouldn't be able to access the toilet - then the bedroom door auto locks if closed. The pool areas were lovely, as was the little cafe onsite - amazing coffee! Convenient location for people wanting to shop, but would likely prefer to be along the beach with more "dine in" type restaurants and cafes at the ground level. Overall good stay.

10

Gillian

Sep 1, 2024

·

Stayed 4 nights

We loved our stay at Bel Air Broadbeach apartments and the little cafe had great food and coffee. Location to restaurants and The Star casino was in walking distance Our 2 bedroom apartment was very clean and spacious. We will definitely be coming back

8

Lloyd

Sep 29, 2024

·

Stayed 2 nights

Good room. Nice & clean. Close to shops, beach, dining areas & casino.

8

Tony

Nov 13, 2023

·

Stayed 6 nights

Very comfortable vibe, good pools to and amazing coffee at the onsite cafe.

10

Christopher

Jun 29, 2023

·

Stayed 14 nights

Very pleasant place to stay. Wonderful view of the beach and shops. Fabulous restaurants and great foods

10

Leah

Jan 26, 2025

·

Stayed 2 nights

The Bel Air is in a great location close to Quality restaurant's, shopping and the beach. The Resort is set out Beautifully with the apartment towers on the outside and the central garden Bbq and pool area Absolutely the best place to relax and unwind.

8

John

Sep 23, 2025

·

Stayed 4 nights

The pool and coffee shop

10

ANDREW

Oct 20, 2024

·

Stayed 7 nights

Good amenities at the property (1 bed apartment in the central tower / Pools and Cafe also really good). Ideal location across the road from public transport. Short walk to other local shops and cafe's

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $238	5 $224	6 $221	7 $226	8 $319	9 $269	10 $246
11 $226	12 $223	13 $258	14 $228	15 $227	16	17 $411
18 $217	19 $222	20 $222	21 $217	22 $222	23	24 $277
25 $378	26 $222	27 $217	28 $345	29 $345	30	31

Bel Air on Broadbeach - Official

Prices for Bel Air on Broadbeach - Official

Monthly average prices

About this property

Location

Room options

Studio Apartment

2 Bed Sub Penthouse

3 Bedroom Ocean View Apartment

2 Bedroom Apartment

1 Bedroom Ocean View Apartment Apartment

2 Bedroom Ocean View Apartment

1 Bedroom Apartment

Guest reviews of Bel Air on Broadbeach - Official

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Bel Air on Broadbeach - Official

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1 $305	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22 $312	23 $312	24	25 $312	26	27	28
29	30