Is parking available at the property?

Free self-parking is available on-site for guests.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:30, and check-out is at 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of AUD 41.00 per person, operating 24 hours.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including an elevator and step-free entrances. Guests are encouraged to contact the property for specific needs.

Where is the hotel located in relation to local attractions?

The hotel is situated in Labrador, Gold Coast, within a 15-minute drive of Warner Bros. Movie World and Cavill Avenue. It is approximately 3.9 km from Surfers Paradise Beach and 11.3 km from Dreamworld.

Does the hotel have a swimming pool?

Yes, the property features an outdoor pool, along with a hot tub and sauna. Operational hours are not specified.

Are extra beds or cribs available at the hotel?

Cribs are available for a fee of AUD 10 per night. Extra beds information is not specified.

The Grand Apartments in Gold Coast

Average nightly price at The Grand Apartments by month, last 12 months (USD)
Month	Average price
July	$227
September	$216

What guests think

At Grand Hotel Gold Coast Apartment, travellers highlight spacious self-contained apartments with impressive water views and a handy Broadwater location near dining and walks, alongside a heated pool, spa and secure parking that suit families and relaxed stays.

Many guests find the staff friendly, though several report unhelpful after-hours support and inconsistent front-desk service. Cleanliness feedback ranges from very clean to dusty rooms, stained carpets, and occasional unmopped areas. Rooms are roomy with full kitchens, but some note hard beds, thin bedding, limited supplies, poor Wi-Fi, and minor maintenance niggles. Overall, expect a relaxed stay, with experiences varying by apartment and staff interaction.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Heated pool and spa are popular, with secure underground parking; on-site dining and bars are praised by several guests.

Related guest reviews

6

Tracy

Dec 16, 2024

·

Stayed 4 nights

Nice clean apartment , lovely spa and pool area. Great spot to stay with kids opposite lagoon and plenty of dining options.

10

Elaine

Nov 22, 2023

·

Stayed 5 nights

Great facilities! We enjoyed our stay. We will definitely come back.

8

Donna

Apr 13, 2023

·

Stayed 1 night

Great location, close to dining and Broadwater. Amenities in excellent condition, safe and secure complex with parking.

10

Luke

Apr 26, 2025

·

Stayed 3 nights

Excellent facilities, friendly staff and amazing views.

10

Narelle

Nov 2, 2025

·

Stayed 7 nights

Parking was easy with underground safe and secure. Downstairs eating was great

10

Debra

Feb 29, 2024

·

Stayed 10 nights

There is 2 dinning options both amazing and fairly priced....3 bars and the staff throughout the whole complex were amazing.

10

Kay

Aug 10, 2023

·

Stayed 7 nights

Just loved our stay there the parking is excellent would of loved a sea view apartment but will be booking again thank you

10

Fiona

Jan 22, 2023

·

Stayed 6 nights

Stayed a week. The room was newly renovated and nicely decorated. Stayed in the 3rd floor and had water views over the pool. The pool was heated and always enjoyable to swim in day or night. The room had everything we needed for our stay. Close to the theme parks and restaurants were all walkable with many choices. I would absolutely stay here again.

10

Linda

Apr 16, 2024

·

Stayed 7 nights

We loved our stay here in the 2 bedroom Seaview room . Lots of space for a family and great views of Broadwater . The best part was the pool And spa . The pool temperature was so warm and lovely to swim in and was open until 9pm . Terrific . The location across from the lagoon was great . We loved swimming with the fish . Could do with a face washer and tissues in the room and shower was a bit dark inside but a good size. Lots of places to eat close by but need a car to go to the supermarket . Secure parking and a short drive to attractions but nice to be out of the hustle and bustle . We would stay again 😀

10

Julia

Oct 15, 2025

·

Stayed 8 nights

The apartment was in an excellent spot. Friendly staff and fellow ppl we met at the property. Pool was very inviting. The view was beautiful.

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Cleanliness

Many describe apartments as clean, but others report dusty rooms, stained carpets, poor mopping, and occasional mold; standards vary by unit.

Related guest reviews

8

Chris

Jun 12, 2025

·

Stayed 5 nights

Handy, very clean, good staff

6

Tracy

Dec 16, 2024

·

Stayed 4 nights

Nice clean apartment , lovely spa and pool area. Great spot to stay with kids opposite lagoon and plenty of dining options.

10

Con

Dec 29, 2024

·

Stayed 5 nights

Overall good clean property for the family. The common property facilities were great. I would be knit picking if I were to mention anything negative about my stay. I would stay again.

10

Yvonne

Oct 24, 2023

·

Stayed 4 nights

Great position, very comfortable. Loved our stay. Very clean although carpet a bit old.

2

Yama

Jan 24, 2023

·

Stayed 3 nights

Property is located at beach front which is good and convenient parking space. Cleanliness extremely poor Carpet was stained , rug stained It wasn’t a service apartment , not enough towel , shampoo or soap No cot for the baby was provided Limited availability of reception staff on Saturday and no staff on Sunday. Did not worth the value for our money . Will never go back there again

10

Andrew

Nov 28, 2025

·

Stayed 7 nights

Very nice clean room. Great view. Excellent kitchen and fridge with ice cold water..

6

Rebecca

Oct 10, 2022

·

Stayed 5 nights

Unfortunately hotel.com had their price in US dollars and was very misleading, so the price was alot higher when I was charged. Bed was uncomfortable and there was mould in the shower. Service upon check in was good but no mention that price was in US dollars.

8

Peter

Nov 24, 2024

·

Stayed 4 nights

Great area with plenty of dining options & fantastic for walking. Unit was a little tired & had an unusual smell which we alleviated with some good quality spray we bought. Staff friendly & accommodating. Free parking was a real bonus. We would definitely stay there again.

10

greg

May 4, 2023

·

Stayed 4 nights

All good. Great location. Very clean and tidy apartment

6

Naymul

Jan 16, 2024

·

Stayed 6 nights

On arrival the apartment was not ready, after a long wait it was handed over at 3.07 pm instead of 2 pm. The apartment was not cleaned properly, the dinning floor area was not mopped ( had to call the cleaner immediately after the handover to get it cleaned), the toilet floor was not mopped as well, laundry dryer filter was not cleaned. Also there was no smart tv to enjoy entertainments, after a while we noticed dirt on our feet from the carpet though it was looking visibly clean. They did not provide any tissue box in the apartment. Only positivity was the ocean view from the apartment. Not worthy for the price you pay. Service is terrible.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious with full kitchens and great water views. Some units feel dated, with hard beds or thin winter bedding, minor maintenance issues, and inconsistent Wi-Fi.

Related guest reviews

8

David

Jun 30, 2024

·

Stayed 3 nights

What a great location. Apartments are amazing!! A little bit tired and needing some TLC but overall nice and would return as soon as i have the chance!

8

Jojo

Jan 18, 2025

·

Stayed 3 nights

The view from our room was awesome. We really loved the whole experience. The kids love the pool and very convenient as the lagoon is just across from the apartment. The only let down is that there's no aircon in the bedrooms as we have to use the fan to blow cool air into our room. The sliding is really hard to open to go in the balcony it keeps jumping off its track. But other than that we were happy and relaxed with our stay.

10

Helen

Aug 28, 2025

·

Stayed 3 nights

We loved the huge self contained apartment with amazing water views. The meals at both Koconut Willy's and Three sixty restaurants were amazing. Also loved the beach walks and fresh seafood place next door. All staff were fantastic.

10

Rachel

Dec 9, 2023

·

Stayed 5 nights

Great location away from hustle and bustle but close to everything if needed. (By car) Amazng views and apartment was roomy for a family of 5.

8

Robyn

Nov 3, 2023

·

Stayed 4 nights

Beautiful apartment in a lovely spot. Comfy bed. Very well equipped kitchen.

10

Rebecca

Dec 2, 2023

·

Stayed 3 nights

We had a lovely time in the Penthouse> It was spacious and well furnished, although showing its age. The queen beds were comfortable but my adult children found the single beds quite hard. We have rebooked for next year.

6

Wade and Michelle

Apr 10, 2023

·

Stayed 4 nights

Wifi access is poor in rooms and should be better. Took 2 days to get a 2nd key due to a previous guest losing it which was a huge inconvenience. The property is in a good location. Staff are friendly.

6

Michelle

Aug 3, 2024

·

Stayed 3 nights

The beds were too hard for us, bedroom was cold.The area of the room was very spacious for the wheelchair and wheelie walker for my husband.

8

Elizabeth

Jul 27, 2024

·

Stayed 6 nights

The location was perfect and the staff friendly. It has great breakfast/dining options all close by and walking distance. My only feedback there was no quilt on the beds and the thin blankets provided was not ample especially in winter time. Otherwise everything was excellent!

8

Yuko

Aug 6, 2023

·

Stayed 14 nights

My 11year old son and I stayed the Grand Apartments for two weeks to go to English conversation school in Gold Coast. It has a nice kitchen, comfortable living room with two sofas and a big balcony with beautiful partial ocean view. I had to work with my PC on ZOOM during my stay, but no problem with wi-fi. Since it's reception closes after five, I had to call its support desk to get little information which was sometimes difficult, because calling in English can be hard for non native speakers. The guy on the phone wasn't very supportive. On the other hand, ladies at the reception were super nice and willing to help me which I appreciate it. Overall we had a wonderful time. We want to stay there again!!

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Service

Many guests find staff friendly and helpful, with easy check-in for some. Several report poor after-hours support, unresponsive or rude reception, delays, and limited desk hours.

Related guest reviews

8

Chris

Jun 12, 2025

·

Stayed 5 nights

Handy, very clean, good staff

8

yukio

May 12, 2025

·

Stayed 4 nights

I checked in at 2pm on a Saturday and there was no staff there, the front door was locked and I couldn't get to the front desk. I called to ask but they couldn't get to the front desk. They didn't understand I was outside and kept asking me the safe number even though the key was in the safe. Really annoying.

10

Nichole

Apr 10, 2024

·

Stayed 7 nights

The staff were incredibly helpful and friendly, I would definitely stay again

2

Yama

Jan 24, 2023

·

Stayed 3 nights

Property is located at beach front which is good and convenient parking space. Cleanliness extremely poor Carpet was stained , rug stained It wasn’t a service apartment , not enough towel , shampoo or soap No cot for the baby was provided Limited availability of reception staff on Saturday and no staff on Sunday. Did not worth the value for our money . Will never go back there again

6

Wade and Michelle

Apr 10, 2023

·

Stayed 4 nights

Wifi access is poor in rooms and should be better. Took 2 days to get a 2nd key due to a previous guest losing it which was a huge inconvenience. The property is in a good location. Staff are friendly.

2

Rachael

Dec 5, 2023

·

Stayed 4 nights

I booked an apartment for a training I was attending on the Gold Coast (I live in Brisbane) . I ended up not staying even 1 night . I arrived at 6pm the first day. Never been to this place before . There was a front and back reception area which was closed. I had to speak to someone on an intercom that only lasted a couple mins then cuts out . Not good customer service . Couldn’t open my room door after instructions from reception. (On the phone) I had to talk to the same person via the intercom so took my luggage to do so & a carton of water I left at the door . I was gone less than 10min & came back to find the water taken . I felt frustrated & unsafe as a woman on my own . I complained but was gaslit . I will never return

8

Joshua

Jan 2, 2024

·

Stayed 8 nights

This hotel was great. Lovely amenities, great location. Room was clean and presentable, air conditioned and ceiling fans made for a nice cool room. Only downfalls were a few of the receptionists. Very rude and uninviting to hotel guests. Also, some of the older permanent residents were quite rude to my young children trying to enjoy the pool. It felt very much there was an “us and them” type division between hotel guests and permanent residents.

8

Kirsten

Jul 22, 2024

·

Stayed 3 nights

Room and facilities good. Customer service is terrible- from calling to advise late arrival, after hours gentleman, extremely rude. Service at check out was awful - too busy on the phone to acknowledge me standing there. I was the only one there. Won’t be going back

10

Kathryn

Feb 12, 2024

·

Stayed 5 nights

I stayed there for 5 nights. My family visited me. The Restaurant made the Children very welcome. Big meals for 1 person. Very good menu. I met Jenny on reception she was very helpful with Checking In and Checking out. I will definitely stay there again.

10

Julia

Oct 15, 2025

·

Stayed 8 nights

The apartment was in an excellent spot. Friendly staff and fellow ppl we met at the property. Pool was very inviting. The view was beautiful.

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Location

Waterfront Broadwater setting is convenient for walks, lagoon swimming, and nearby dining, with attractions a short drive away; a car helps for supermarkets.

Related guest reviews

6

Tracy

Dec 16, 2024

·

Stayed 4 nights

Nice clean apartment , lovely spa and pool area. Great spot to stay with kids opposite lagoon and plenty of dining options.

10

Clare

Apr 26, 2025

·

Stayed 4 nights

We loved staying here - great location - very comfortable room - easy access to everything we wanted - will definitely stay again

8

Donna

Apr 13, 2023

·

Stayed 1 night

Great location, close to dining and Broadwater. Amenities in excellent condition, safe and secure complex with parking.

10

Rachel

Dec 9, 2023

·

Stayed 5 nights

Great location away from hustle and bustle but close to everything if needed. (By car) Amazng views and apartment was roomy for a family of 5.

8

Stuart

Nov 2, 2025

·

Stayed 7 nights

Very close to amenities

8

Peter

Nov 24, 2024

·

Stayed 4 nights

Great area with plenty of dining options & fantastic for walking. Unit was a little tired & had an unusual smell which we alleviated with some good quality spray we bought. Staff friendly & accommodating. Free parking was a real bonus. We would definitely stay there again.

8

Carmel

Apr 16, 2023

·

Stayed 9 nights

Very close to gold coast aquatic centre. So very convenient.

10

Fiona

Jan 22, 2023

·

Stayed 6 nights

Stayed a week. The room was newly renovated and nicely decorated. Stayed in the 3rd floor and had water views over the pool. The pool was heated and always enjoyable to swim in day or night. The room had everything we needed for our stay. Close to the theme parks and restaurants were all walkable with many choices. I would absolutely stay here again.

10

Linda

Apr 16, 2024

·

Stayed 7 nights

We loved our stay here in the 2 bedroom Seaview room . Lots of space for a family and great views of Broadwater . The best part was the pool And spa . The pool temperature was so warm and lovely to swim in and was open until 9pm . Terrific . The location across from the lagoon was great . We loved swimming with the fish . Could do with a face washer and tissues in the room and shower was a bit dark inside but a good size. Lots of places to eat close by but need a car to go to the supermarket . Secure parking and a short drive to attractions but nice to be out of the hustle and bustle . We would stay again 😀

10

Julia

Oct 15, 2025

·

Stayed 8 nights

The apartment was in an excellent spot. Friendly staff and fellow ppl we met at the property. Pool was very inviting. The view was beautiful.

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Dining

On-site restaurants and nearby options earn praise for quality, value, and family-friendly service; a few guests reported disappointing pub meals.

Related guest reviews

6

Tracy

Dec 16, 2024

·

Stayed 4 nights

Nice clean apartment , lovely spa and pool area. Great spot to stay with kids opposite lagoon and plenty of dining options.

10

Helen

Aug 28, 2025

·

Stayed 3 nights

We loved the huge self contained apartment with amazing water views. The meals at both Koconut Willy's and Three sixty restaurants were amazing. Also loved the beach walks and fresh seafood place next door. All staff were fantastic.

6

Elizabeth

Nov 19, 2024

·

Stayed 7 nights

The hotel is on the esplanade close to reasonably priced restaurants and an excellent fish and chip shop ,which feeds the pelicans every afternoon at 1:30 We had a terrible "pub" meals roast of the day lamb was poor ,huge amount of chunks of meat almost inedible The main problem for me was I have a walker and there are no ramps except through the pub dining room or through the car park to access the outside.The lady at reception was quite aggressive when I mentioned it ... not the hotel's responsibility to have a ramp. When we arrived there were poor directions as to facilities eg how to work fans,and we were not supplied with sufficient dishwasher powder or garbage bags.

8

Peter

Nov 24, 2024

·

Stayed 4 nights

Great area with plenty of dining options & fantastic for walking. Unit was a little tired & had an unusual smell which we alleviated with some good quality spray we bought. Staff friendly & accommodating. Free parking was a real bonus. We would definitely stay there again.

10

Narelle

Nov 2, 2025

·

Stayed 7 nights

Parking was easy with underground safe and secure. Downstairs eating was great

10

Debra

Feb 29, 2024

·

Stayed 10 nights

There is 2 dinning options both amazing and fairly priced....3 bars and the staff throughout the whole complex were amazing.

8

Elizabeth

Jul 27, 2024

·

Stayed 6 nights

The location was perfect and the staff friendly. It has great breakfast/dining options all close by and walking distance. My only feedback there was no quilt on the beds and the thin blankets provided was not ample especially in winter time. Otherwise everything was excellent!

10

Fiona

Jan 22, 2023

·

Stayed 6 nights

Stayed a week. The room was newly renovated and nicely decorated. Stayed in the 3rd floor and had water views over the pool. The pool was heated and always enjoyable to swim in day or night. The room had everything we needed for our stay. Close to the theme parks and restaurants were all walkable with many choices. I would absolutely stay here again.

10

Kathryn

Feb 12, 2024

·

Stayed 5 nights

I stayed there for 5 nights. My family visited me. The Restaurant made the Children very welcome. Big meals for 1 person. Very good menu. I met Jenny on reception she was very helpful with Checking In and Checking out. I will definitely stay there again.

10

Linda

Apr 16, 2024

·

Stayed 7 nights

We loved our stay here in the 2 bedroom Seaview room . Lots of space for a family and great views of Broadwater . The best part was the pool And spa . The pool temperature was so warm and lovely to swim in and was open until 9pm . Terrific . The location across from the lagoon was great . We loved swimming with the fish . Could do with a face washer and tissues in the room and shower was a bit dark inside but a good size. Lots of places to eat close by but need a car to go to the supermarket . Secure parking and a short drive to attractions but nice to be out of the hustle and bustle . We would stay again 😀

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The Grand Apartments

Prices for The Grand Apartments

Monthly average prices

About this property

Location

Room options

1 Bedroom Superior Water View Apartment

1 Bedroom Water View Apartment

Apartment, 1 Bedroom, City View

2 Bedroom Superior Water View Apartment

2 Bedroom Water View Apartment

2 Bedroom 2Nd Floor Night Owl Apartment

2 Bedroom Superior Sub Penthouse

2 Bedroom City View Apartment

Penthouse, 3 Bedrooms (Water Views)

Guest reviews of The Grand Apartments

Who stays here?

What guests think

Property Policies

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Good to know

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FAQs about The Grand Apartments

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