Name: Best Western Manor Hotel
Address: Hever Court Rd, Singlewell, Gravesend, Gravesham District, England, United Kingdom, Singlewell, Kent, GB
Price range: $101–$134 per night
Rating: 8.3

What guests think

At Best Western Manor Hotel, guests often praise the friendly, welcoming staff and generally clean surroundings, while feedback on rooms and amenities is mixed, noting comfortable sizes but dated features, limited climate control, and some maintenance issues.

Parking is easy and secure with a 24 hour reception, but the gym was unavailable or absent in multiple stays. Breakfast and dinners receive frequent praise for taste and speed, though some guests found prices high or food quality inconsistent. Wi-Fi reliability and phone signal vary by area of the property. Expect friendly service and a practical stopover with some dated elements.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure, easy parking and 24 hour reception are appreciated. Several guests reported the gym being closed or not available.

Related guest reviews

6

James

Aug 28, 2025

·

Stayed 1 night

Great place, friendly staff but booked due to venue having a gym, but this was closed.

10

Noel

May 7, 2024

·

Stayed 1 night

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

8

Keith

Dec 8, 2022

·

Stayed 1 night

Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes

10

Jerry

Mar 7, 2025

·

Stayed 1 night

Excellent customer service, fantastic tasty menu, set in a period building with character and history.

10

Tony

Jun 13, 2024

·

Stayed 1 night

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

4

Ian

Feb 26, 2025

·

Stayed 1 night

I specifically booked this hotel because it said it had a gym like I do with all my bookings. When I arrived they didn’t have one

8

David

Jul 1, 2024

·

Stayed 1 night

good size rooms, comfy easy parking safe

10

Robert

Jun 27, 2022

·

Stayed 1 night

24hour manned reception. Good parking and security

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AI-generated summary based on recent guest reviews

Cleanliness

Public areas and rooms are generally clean and tidy. Some guests noted unpleasant odors (drain or stale smells) and occasional upkeep challenges in older rooms.

Related guest reviews

10

Christine

Sep 8, 2024

·

Stayed 2 nights

Lovely, helpful and friendly staff. Room was clean and comfortable. Breakfast was fresh and plentiful. We would recommend and will stay again.

10

michael

Aug 24, 2025

·

Stayed 1 night

Excellent hotel good friendly service nothing to much trouble a little dated but very clean no a/c for the price would have expected concerned I could have booked cheaper direct not a good advert for hotel.com

8

Ian

May 13, 2024

·

Stayed 1 night

Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.

8

Keith

Dec 8, 2022

·

Stayed 1 night

Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes

2

John

Apr 11, 2024

·

Stayed 1 night

Hotel was expensive for a 1 night mid week stay. Room smelled stale, shower water was cold. Food was below average microwaved fayre. Wifi didn't work anywhere in the hotel and there was no phone signal in room / eating area also. Will not be back. Very poor for a best western branded hotel. Also, a £20 'pre authorisation' is taken on arrival, this has been deducted from my account despite not being used. 2 days later and still has not been creidited back. Have raised a fraud case with my bank to sort. Very dodgy!

10

Philip

Nov 20, 2024

·

Stayed 1 night

Comfortable and convenient stay - staff friendly and helpful. Property in a good location and clean and tidy.

6

Jose

Jul 25, 2023

·

Stayed 1 night

Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean

8

Pierre

Sep 12, 2025

·

Stayed 1 night

Everything was great with exception of the drain smell in the room. There clearly seems to be an issue with the shower drain emitting a bad odour.

8

Volta

Oct 5, 2023

·

Stayed 1 night

Pleasant staff, comfortable bed and clean room, cant ask for much more

6

Lisa

Sep 8, 2024

·

Stayed 1 night

We attended a weddding so instead of driving we booked a room, for the service we got i feel that their prices for a 1 night stay are too steep, at £110 plus £15 for checking in early, when this option of arriving early is a bit extortionate when the rooms are available and shouldnt be charged extra for. Also if you wanted breakfast it would have cost you £14 more as breakfast was not included in the price. The rooms are outdated and the en suite is too small, fridge in the room was empty and the tiny pots of milk were off, due to being in the heat.

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Rooms

Rooms are generally spacious and comfortable, but decor feels dated, some lack air conditioning, and a few guests had heating issues. Wi-Fi and mobile signal vary by location, and occasional layout or bedding quirks affected comfort.

Related guest reviews

4

Jose

Nov 22, 2024

·

Stayed 1 night

Arrived and room was cold, turned on rad still cold. Called reception and was told it was due on soon. Room warmed up only for it to turn off again in night. Woke up and 2am freezing, still not on at 5am so got up and left. Not great when it’s frosty outside

8

Aaron

Oct 6, 2025

·

Stayed 1 night

lovely room, lovely staff, comfy bed and if we come back to watch brands next year will book again

10

Noel

May 7, 2024

·

Stayed 1 night

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

8

Devon Nicole

Jul 3, 2024

·

Stayed 4 nights

Loved this place. All of the staff was very friendly! I would definitely stay there again! The only thing I wish they had was air conditioning and maybe a little more affordable breakfast.

2

John

Apr 11, 2024

·

Stayed 1 night

Hotel was expensive for a 1 night mid week stay. Room smelled stale, shower water was cold. Food was below average microwaved fayre. Wifi didn't work anywhere in the hotel and there was no phone signal in room / eating area also. Will not be back. Very poor for a best western branded hotel. Also, a £20 'pre authorisation' is taken on arrival, this has been deducted from my account despite not being used. 2 days later and still has not been creidited back. Have raised a fraud case with my bank to sort. Very dodgy!

10

Tony

Jun 13, 2024

·

Stayed 1 night

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

8

David

Jul 1, 2024

·

Stayed 1 night

good size rooms, comfy easy parking safe

6

Jose

Jul 25, 2023

·

Stayed 1 night

Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean

6

Lisa

Sep 8, 2024

·

Stayed 1 night

We attended a weddding so instead of driving we booked a room, for the service we got i feel that their prices for a 1 night stay are too steep, at £110 plus £15 for checking in early, when this option of arriving early is a bit extortionate when the rooms are available and shouldnt be charged extra for. Also if you wanted breakfast it would have cost you £14 more as breakfast was not included in the price. The rooms are outdated and the en suite is too small, fridge in the room was empty and the tiny pots of milk were off, due to being in the heat.

2

Jaimie

Feb 17, 2025

·

Stayed 1 night

Paid extra for a king size bed and discovered it was two single beds pushed together which was incredibly uncomfortable , the bed had a huge lump in the middle. The heating did not work and was very cold. A small electric heater had been placed in the room before arrival but was incredibly insufficient . Also despite placing a do not disturb sign on the door the cleaners were banging on the door early in the morning and then expressing there outrage that they could not get in and clean. I remained silent throughout the conversation . One was adamant to enter and said “they’ve probably left and left the sign on the door let’s just go in” the other then voiced her frustration and said they would have to ”radio down” . I never realised occupying a room would be such a problem ? I then voiced my concerns to the person on checkout who was incredibly dismissive and implied it was my fault for not reporting the two beds pushed together. As you can appreciate , after showering and getting into bed to discover the beds parting in the middle I did not realise I should have gone to reception to raise concerns in the middle of the night . Overall highly unsatisfactory

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and helpful, with several mentions of going above and beyond. A few guests reported missteps, including dismissive responses and housekeeping not respecting do not disturb.

Related guest reviews

8

Robert

Sep 7, 2025

·

Stayed 1 night

All the staff were friendly and extremely helpful - a very welcoming experience. The hotel is gradually being upgraded so it's evident that care is going into its upkeep.

10

Christine

Sep 8, 2024

·

Stayed 2 nights

Lovely, helpful and friendly staff. Room was clean and comfortable. Breakfast was fresh and plentiful. We would recommend and will stay again.

10

michael

Aug 24, 2025

·

Stayed 1 night

Excellent hotel good friendly service nothing to much trouble a little dated but very clean no a/c for the price would have expected concerned I could have booked cheaper direct not a good advert for hotel.com

10

Noel

May 7, 2024

·

Stayed 1 night

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

10

Jerry

Nov 9, 2025

·

Stayed 1 night

Excellent customer service

10

Michael

Nov 12, 2024

·

Stayed 2 nights

Stayed two nights on a trip too visit relatives. Immediately made welcome by receptionist Shell, who also cooked our breakfasts fresh each morning. Room clean and spacious although phone reception poor (we were at the back of the hotel, although WiFi fine). Big brand appearance but family guest house friendliness.

10

Tony

Jun 13, 2024

·

Stayed 1 night

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

10

Philip

Nov 20, 2024

·

Stayed 1 night

Comfortable and convenient stay - staff friendly and helpful. Property in a good location and clean and tidy.

10

Frankie

Aug 27, 2023

·

Stayed 2 nights

The staff went above and beyond to help during our stay.

2

Jaimie

Feb 17, 2025

·

Stayed 1 night

Paid extra for a king size bed and discovered it was two single beds pushed together which was incredibly uncomfortable , the bed had a huge lump in the middle. The heating did not work and was very cold. A small electric heater had been placed in the room before arrival but was incredibly insufficient . Also despite placing a do not disturb sign on the door the cleaners were banging on the door early in the morning and then expressing there outrage that they could not get in and clean. I remained silent throughout the conversation . One was adamant to enter and said “they’ve probably left and left the sign on the door let’s just go in” the other then voiced her frustration and said they would have to ”radio down” . I never realised occupying a room would be such a problem ? I then voiced my concerns to the person on checkout who was incredibly dismissive and implied it was my fault for not reporting the two beds pushed together. As you can appreciate , after showering and getting into bed to discover the beds parting in the middle I did not realise I should have gone to reception to raise concerns in the middle of the night . Overall highly unsatisfactory

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AI-generated summary based on recent guest reviews

Location

Convenient for stopovers, with a pub next door and easy access by car or rideshare.

Related guest reviews

8

Lakan

Nov 5, 2024

·

Stayed 1 night

Good hotel for a quick stay

8

Peter

Sep 29, 2024

·

Stayed 1 night

Just convenient for why we were in the area

8

Keith

Dec 8, 2022

·

Stayed 1 night

Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes

10

Tony

Jun 13, 2024

·

Stayed 1 night

Stopover for business and it fitted the bill perfectly. Rooms are big and comfortable and the lounge area is relaxing and informal. Staff very attentive and friendly.

10

Kathleen

Mar 18, 2023

·

Stayed 1 night

The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.

10

Philip

Nov 20, 2024

·

Stayed 1 night

Comfortable and convenient stay - staff friendly and helpful. Property in a good location and clean and tidy.

8

Timothy

Jul 6, 2025

·

Stayed 1 night

A good stop over for the night, a pub next door or you easily get an uber and travel further a field

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as fresh, quick, and good, and many enjoyed dinner and the drinks menu. However, some found food quality inconsistent or overpriced, with occasional issues reported.

Related guest reviews

10

Christine

Sep 8, 2024

·

Stayed 2 nights

Lovely, helpful and friendly staff. Room was clean and comfortable. Breakfast was fresh and plentiful. We would recommend and will stay again.

8

Stephen

Oct 19, 2025

·

Stayed 2 nights

Drinks menu was good

10

Noel

May 7, 2024

·

Stayed 1 night

The staff made my stay! They went the extra mile to meet my dietary needs and were friendly, helpful and kindly towards me when booking in and at meal times. The room was a good size and the super king was great because I am tall. The bath was a good size and the shower had suitable pressure but was not the best shower but certainly up to the job. Car parking was easy.

8

Devon Nicole

Jul 3, 2024

·

Stayed 4 nights

Loved this place. All of the staff was very friendly! I would definitely stay there again! The only thing I wish they had was air conditioning and maybe a little more affordable breakfast.

8

Keith

Dec 8, 2022

·

Stayed 1 night

Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes

2

John

Apr 11, 2024

·

Stayed 1 night

Hotel was expensive for a 1 night mid week stay. Room smelled stale, shower water was cold. Food was below average microwaved fayre. Wifi didn't work anywhere in the hotel and there was no phone signal in room / eating area also. Will not be back. Very poor for a best western branded hotel. Also, a £20 'pre authorisation' is taken on arrival, this has been deducted from my account despite not being used. 2 days later and still has not been creidited back. Have raised a fraud case with my bank to sort. Very dodgy!

10

Michael

Nov 12, 2024

·

Stayed 2 nights

Stayed two nights on a trip too visit relatives. Immediately made welcome by receptionist Shell, who also cooked our breakfasts fresh each morning. Room clean and spacious although phone reception poor (we were at the back of the hotel, although WiFi fine). Big brand appearance but family guest house friendliness.

4

chris

Jul 21, 2023

·

Stayed 1 night

check in was great very friendly seem to be getting painted ordered food nice drink but the piece of metal in my food put me off cut my mouth no one around so left not sure want to go back here again

10

Jerry

Mar 7, 2025

·

Stayed 1 night

Excellent customer service, fantastic tasty menu, set in a period building with character and history.

10

Kathleen

Mar 18, 2023

·

Stayed 1 night

The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$133
February	$135
March	$134
April	$128
May	$122
June	$107
July	$107
August	$107
September	$130
October	$128
November	$124
December	$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $113
6 $103	7 $103	8	9 $101	10 $121	11 $124	12 $124
13 $103	14 $101	15	16 $103	17 $124	18 $124	19 $124
20 $103	21 $103	22	23	24 $124	25 $124	26 $124
27 $103	28 $101	29	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $124	3 $124
4 $103	5 $103	6 $124	7 $103	8 $124	9 $134	10 $134
11 $134	12 $101	13 $124	14 $103	15 $124	16 $134	17 $134
18 $134	19 $103	20 $124	21 $103	22 $124	23 $124	24 $124
25 $103	26 $103	27 $124	28 $103	29 $124	30 $124	31 $134

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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