Name: NH Collection Heidelberg
Address: Bergheimer Str. 91, Bergheim, Heidelberg, Baden-Württemberg, Germany, Heidelberg, Karlsruhe Government District, DE
Price range: US$91–US$400 per night
Rating: 8.69

What guests think

Across many reviews, NH Collection Heidelberg earns praise for its stylish historic building, spacious modern rooms, strong cleanliness, and especially an excellent breakfast, alongside friendly, professional staff and a handy location walkable to the train station and Old Town.

Repeated drawbacks include inconsistent or weak air conditioning and overly warm rooms, some hard mattresses, and occasional noise from nearby construction, courtyard activity, or early garbage collection. Parking in the on-site garage is convenient but expensive, the gym and spa feel dated or limited, on-site dining is mostly the bar with a partner Italian restaurant next door, and a few guests noted Wi-Fi or streaming limitations. Expect a comfortable, design-forward stay with standout breakfasts, provided you confirm a quiet room and functioning AC.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive public spaces and a pleasant bar; underground parking is convenient but often considered expensive. Fitness and spa facilities feel limited or dated, with occasional closures.

Related guest reviews

10

Jason

25 Oct 2024

·

Stayed 1 night

Hotel was great but the gym was poorly stocked with some old machines - not ideal Everything else was excellent!

10

Katia

26 May 2025

·

Stayed 2 nights

Beautiful modern hotel just 15 minute walk to the centre. Staff was very kind and helpful. Underground hotel parking was a bonus. The breakfast was delicious with many items to choose from the buffet and or from the menu which was included with the breakfast. The air conditioning in the room was very good. Highly recommend this hotel!

10

Adam

28 Oct 2025

·

Stayed 1 night

The hotel is great but for us it’s the parking that makes the difference. Good, safe car park under the hotel which is chargeable extra, but it’s worth it.

10

Damien

10 Jun 2025

·

Stayed 3 nights

Really enjoyed our stay here. The room was clean, spacious and comfortable. The service was excellent from check in to bar staff working in the evening. The lobby and bar area are beautiful and it was a pleasure to relax there with a drink in the evenings. They also offer drink vouchers as an incentive to forego room cleaning, this was a nice touch. Would definitely stay here again next time we visit Heidelberg.

8

Thierry

27 Oct 2024

·

Stayed 1 night

Hôtel très agréable et très bien décoré. Très bon accueil. Bien placé , permet de visiter la ville a pied. Petit déjeuner fantastique. Spa sympathique, mais hammam en plastique et petit fait un peu cheap par rapport au reste de l'hotel

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6

Martin

29 Sept 2025

·

Stayed 2 nights

Pros: Staff are lovely and helpful, bar is nice to sit and have a quiet drink, good location. Comfortable bed. Breakfast had a good selection and again the staff were very good. Cons: Our room (suite) was tired, very dark and stuffy - thankfully the bedroom had a window which opened to air the room as it didn’t feel or smell fresh.. The bathroom was tiny in such a huge space but was adequate.

10

Roberto

12 Jun 2025

·

Stayed 1 night

Great location, walking distance to the train station and in a quiet area of the city. The rooms are comfortable, quiet and well appointed. Well furnished. Breakfast is good, if a bit pricey. The lobby area is perfect to take a break or get some work done.

10

Ansgar

8 Sept 2024

·

Stayed 2 nights

Die Zugfahrt zur Tiefgarage ist etwas schwer zu finden. Ein Tagestarif von 24€ für die Tiefgarage am oberen Rand der üblichen Preise. Ansonsten ruhig, sauber und zuvorkommendes Personal.

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10

Jessica

28 Sept 2024

·

Stayed 2 nights

Such a beautiful stay. Hotel rooms are clean and spacious. Free parking was super easy to locate over the weekend/evening. Very close to the river and old town/ castle. The gym was also well equipped with everyone you would need. Hotel staff went out of their way to make me feel special on my birthday. I had a great visit and would come back again in a heart beat.

8

Lars Göran

25 Jun 2025

·

Stayed 1 night

Bra hotell en lång promenad från gamla staden. Fina parkeringsmöjligheter.

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Cleanliness

Rooms and public areas are widely described as very clean. A few guests reported issues such as odors, stained curtains or walls, balcony debris, or dirty coffee equipment.

Related guest reviews

8

Pascal

10 Dec 2025

·

Stayed 2 nights

Personal zuvorkommend. Zimmer hat ein bisschen schlecht gerochen kam von der Toilette. Musste Wasser in der Dusche laufen lassen und Fenster öffnen. Danach war der Geruch weg.

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8

Melina

27 May 2025

·

Stayed 2 nights

Hotel was clean and very comfortable we had a wonderful stay. The only negative was that the free WiFi didn’t work in the hotel and they tried to upcharge you to pay for premium WiFi.

10

Jungho

25 Dec 2025

·

Stayed 1 night

luxurious interior design hotel clean room amazing breakfast buffet

6

Lena

21 Jul 2024

·

Stayed 2 nights

Gute Anbindung per Stadtbahn/ Bus in die Altstadt, schöne Einrichtung der Zimmer, Parkhaus direkt unterm Hotel Aber Klimatisierung der Zimmer wirklich mangelhaft. Während unseres Aufenthalts waren es 32 Grad in Heidelberg. In unseren Zimmer war es trotz durchgehend kältester Einstellung der Klima fast durchgehend viel zu warm. So war das Zimmer kein angenehmer Rückzugsort- auch für unseren Hund sehr unangenehm. Begründung war dass die Klima häufig bei warmen Wetter überlastet ist und dann nicht richtig funktioniert. Ist natürlich ungünstig. Bei Ankunft war viel alter/ getrockneter Vogelkot auf unserem Balkon, worauf sich unser Hund natürlich direkt gestürzt hat. Das kann sehr gefährlich für Hunde sein. Bei der Hotelkategorie erwarten wir schon komplett saubere Zimmer bei Ankunft. Und da der Kot bereits super porös war gehen wir davon aus dass der schon länger da lag und nicht erst am selben Tag auftauchte. Parkgebühren grundsätzlich zu hoch

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8

Annabel

9 Aug 2025

·

Stayed 2 nights

Wir waren für 2 Nächte in Heidelberg. Unser Zimmer war sauber und das Personal war nett. Allerdings viel schon auf das die weißen Gardinen Flecken hatten, genauso waren auch Flecken an verschiedenen den Wänden. Für so ein Hotel in Deutschland mit der Sterne Anzahl und für die Preise erwartet man schon das auch auf sowas geachtete wird.

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8

Namseung

27 Nov 2025

·

Stayed 1 night

깨끗한 숙소

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10

Aurus

25 Dec 2025

·

Stayed 2 nights

Quarto amplo. Hotel muito limpo e funcionários corteses.

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10

Vicky

16 Nov 2025

·

Stayed 1 night

Wir hatten einen tollen Aufenthalt, alles war super. Das Personal war sehr freundlich und das Zimmer sauber und stilvoll eingerichtet.

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10

Andrew Bryan

21 Sept 2025

·

Stayed 2 nights

Great location.Large clean rooms with comfortable bed etc. Good facilities and helpful friendly staff. Icing on the cake i thought it was good value.

8

Thomas

10 Jun 2025

·

Stayed 2 nights

Hotel ist in einem sehr guten Zustand. Service, Frühstück, Zimmer und Sauberkeit ist alles richtig gut. Gute Lage zur Altstadt und zum Neckar.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, modern, and comfortable. Some guests found mattresses hard, reported inconsistent or weak air conditioning and occasional noise (courtyard, construction, early pickups), and a few noted Wi-Fi or streaming limitations.

Related guest reviews

10

Samantha

1 Dec 2025

·

Stayed 2 nights

Easy check-in. Quick walk from the train station and easy access to public transit. Hotel was beautifully appointed with lots of amenities. The evening winter tea with cookies and other nibbles was a highlight. The superior room was comfortable and clean, as well as a good size. Would recommend!

8

Melina

27 May 2025

·

Stayed 2 nights

Hotel was clean and very comfortable we had a wonderful stay. The only negative was that the free WiFi didn’t work in the hotel and they tried to upcharge you to pay for premium WiFi.

8

Karl

1 May 2025

·

Stayed 1 night

The only issue we had was the beds were a little stiff. Other than that, great place to stay :)

10

Holger

25 Aug 2025

·

Stayed 1 night

Service sehr gut Frühstück außergewöhnlich Leider schlechtes/kein WLAN

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10

Maureen

18 Oct 2025

·

Stayed 1 night

Our only problem was noise and garbage pickup out our window that woke us up. A very comfortable room.

8

Martin

8 Sept 2025

·

Stayed 2 nights

Overall, very nice, friendly (though overworked—at least at the bar) staff. Rooms nice and modern, but would benefit from a rug here or there (feels a bit cold/empty in parts). Also, room lighting needs to be fixed—super dark and the collection of a 1/2 dozen lamps is unwieldy to operate.

6

Christian

2 Jul 2024

·

Stayed 3 nights

This is my third time staying and each time the room was a hot mess - literally. There is no way in their rooms (which are always too warm, winter and summer) to control the temperature except for by opening the windows which in Summer means letting in swarms of insects and in winter you have to sleep with the windows open and snow outside. I do not understand why the rooms are always too warm.

8

Sascha

18 Nov 2024

·

Stayed 5 nights

Decent rooms and nice breakfast buffet, but the rooms can be noisy as they open out onto an internal courtyard shared with the bar - people drinking until midnight can be a bit noisy. Also the gym is a total joke :-(

8

rod

1 Jul 2024

·

Stayed 2 nights

Room was hot. Air conditioner was not up to the challenge.

6

Martin

29 Sept 2025

·

Stayed 2 nights

Pros: Staff are lovely and helpful, bar is nice to sit and have a quiet drink, good location. Comfortable bed. Breakfast had a good selection and again the staff were very good. Cons: Our room (suite) was tired, very dark and stuffy - thankfully the bedroom had a window which opened to air the room as it didn’t feel or smell fresh.. The bathroom was tiny in such a huge space but was adequate.

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Service

Staff are widely praised as friendly, professional, and helpful across reception, bar, and breakfast. Some guests experienced slower or curt interactions and inconsistent handling of parking or maintenance issues.

Related guest reviews

8

Michael

5 Mar 2024

·

Stayed 2 nights

Unser Aufenthalt im NH Collection Heidelberg war wirklich gut. Das Frühstück ist reichhaltig und lecker. Die Zimmer waren sehr sauber und wer auf das tägliche Reinigen des Zimmers freiwillig verzichtet, bekommt ein Geschenk in form eines Getränkeguscheines für die Hotelbar. Einig das fehlen der angegebenen Ladestation für E-Autos war negativ. Hier handelte es sich lediglich um eine normale Steckdose im Parkhaus. Das Personal an der Rezeption, an der Bar und beim Frühstück war sehr aufmerksam und freundlich.

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10

Damien

10 Jun 2025

·

Stayed 3 nights

Really enjoyed our stay here. The room was clean, spacious and comfortable. The service was excellent from check in to bar staff working in the evening. The lobby and bar area are beautiful and it was a pleasure to relax there with a drink in the evenings. They also offer drink vouchers as an incentive to forego room cleaning, this was a nice touch. Would definitely stay here again next time we visit Heidelberg.

10

Johannnes

22 Nov 2025

·

Stayed 1 night

Professional staff, room ok, and good breakfast - good location too.

10

Leighton

17 May 2025

·

Stayed 3 nights

Enjoyable visit to a lovely city. This is a great hotel, very comfortable and well located. Babou in the bar gave us great friendly service.

8

Keum Jee

2 Aug 2024

·

Stayed 1 night

The area has several spots going under construction that it was too noisy. The air-conditioning system automatically goes out at certain temperatures and cannot be controlled individually we had to call the reception several times to get the answer that they can provide a ventilator fan. However we would like to note that little presents for our kids were very friendly and the staff at the reception were also very professional and friendly when checking in and out.

6

Andrea

30 Jun 2024

·

Stayed 1 night

Einchecken sehr gut und freundliches Personal. Bar super gut. Sehr guter Service und sehr lecker. Frühstück war auch sehr lecker. Allerdings ist das parken dort sehr teuer und beim Auschecken mussten wir den vollen Parkpreis zahlen. Die Hotelgäste die vor uns beim gleichen Mitarbeiter ausgecheckt haben durften umsonst parken und die Gäste die zeitgleich beim Kollegen nebenan auscheckten auch umsonst. Das ist schon sehr merkwürdig und nicht in Ordnung. Man fühlt sich sehr schlecht behandelt. Es wurde auch zweimal erwähnt dass wir ja über Expedia bezahlt haben. Evtl. Wird man dann schlechter behandelt?? Daher keine Empfehlung unsererseits.

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6

Sandra

10 Nov 2025

·

Stayed 1 night

Das Zimmer war toll und mit allem ausgestattet, was man sich wünscht. Der CheckIn lief zwar reibungslos, jedoch kann man auch als RezeptionistIn mal ein wenig lächeln und nicht das Gefühl vermitteln, als wenn man stört. Ansonsten ein wundervolles Hotel mit wunderbarer Atmosphäre und durch die Bauweise wirklich etwas Besonderes.

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10

Laetitia

4 Jan 2026

·

Stayed 1 night

Tout était parfait! Hôtel incroyable, personnel au top (merci particulièrement à Aurélie qui nous a accueillis et la petite attention pour les 60 ans de ma belle mère). Petit déjeuner excellent et chambres spacieuses

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10

Werner

17 Jun 2025

·

Stayed 3 nights

Das Hotel ist toll, vor allem das Frühstück ist einmal, volle 5 Sterne. Der Service an der Rezeption, in der Bar, beim Frühstück und die Empfangsdame am Eingang sind alle Spitze und überaus freundlich. Wirklich top und lange nicht so erlebt.

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6

Byungjun

21 Nov 2024

·

Stayed 1 night

캡슐커피, 커피포트에 물이 그대로 남아있고 상태는 더러웠어요. 사람을 불러서 얘기했는데 핑게 대기 바빴고 카운터에 가서 얘기해도 알겠다는 답변 뿐 사과가 전혀 없었습니다. 시설, 조식 좋았는데 글로발 체인 직원들의 의식 수준은 엉망입니다

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AI-generated summary based on recent guest reviews

Location

Walkable to the Old Town and Hauptbahnhof (about 10–20 minutes), in a quiet area with easy public transport. Some guests felt it was a bit far from main sights.

Related guest reviews

10

Samantha

1 Dec 2025

·

Stayed 2 nights

Easy check-in. Quick walk from the train station and easy access to public transit. Hotel was beautifully appointed with lots of amenities. The evening winter tea with cookies and other nibbles was a highlight. The superior room was comfortable and clean, as well as a good size. Would recommend!

8

Ricardo

9 Sept 2025

·

Stayed 1 night

Very nice and unique building, well designed and modern. Well maintained and good parking options. Just to far out from old citycentre and the Neckar river. It’s a 15 minutes walk to see the beautiful citycentre and restaurants. So a good and convenient hotel and perfect rooms. Fresh, clean and modern. Friendly staff!

10

Katia

26 May 2025

·

Stayed 2 nights

Beautiful modern hotel just 15 minute walk to the centre. Staff was very kind and helpful. Underground hotel parking was a bonus. The breakfast was delicious with many items to choose from the buffet and or from the menu which was included with the breakfast. The air conditioning in the room was very good. Highly recommend this hotel!

10

Edeltraut

22 Jun 2025

·

Stayed 2 nights

Sehr schönes Hotel, gutes Frühstück, in der Nähe sehr gute Restaurants, kurzer Fußweg von ca. 10 Minuten zur Fußgängerzone, Straßenbahnhaltestelle nur wenige Schritte entfernt.

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10

Josee

10 Apr 2025

·

Stayed 3 nights

nice hotel, a little bit far from old town by foot

10

Roberto

12 Jun 2025

·

Stayed 1 night

Great location, walking distance to the train station and in a quiet area of the city. The rooms are comfortable, quiet and well appointed. Well furnished. Breakfast is good, if a bit pricey. The lobby area is perfect to take a break or get some work done.

10

Phil

28 Oct 2025

·

Stayed 2 nights

Buffet is great, 10 min walk to city center. Lots of food and shopping nearby. There is a renovated section that has softer beds than the un-renovated section, so maybe request that.

10

Frederic

17 Nov 2024

·

Stayed 1 night

Gute Zentrale Lage, 15min zu fuss zur Altstadt

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10

James

12 Oct 2023

·

Stayed 2 nights

Great location within walking distance from main train station, and old town. Staff very professional and friendly. Breakfast great and drinks reasonably priced. Book airport shuttle early as limited availability

8

Heather

15 Feb 2025

·

Stayed 1 night

15-20 min walk from downtown Heidelberg. Lovely property. Accomodations were comfortable, clean, and quiet. Would stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a standout with broad selection and frequent praise, though some find it pricey. There is no full in-house restaurant beyond the bar’s limited menu; a partner Italian restaurant next door is common, and room-service quality was mixed.

Related guest reviews

10

Deborah

11 May 2025

·

Stayed 4 nights

The breakfast was amazing! Good location.

10

Katia

26 May 2025

·

Stayed 2 nights

Beautiful modern hotel just 15 minute walk to the centre. Staff was very kind and helpful. Underground hotel parking was a bonus. The breakfast was delicious with many items to choose from the buffet and or from the menu which was included with the breakfast. The air conditioning in the room was very good. Highly recommend this hotel!

10

Rudolf

20 Jan 2024

·

Stayed 2 nights

Hervorragendes Frühstück

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10

William

13 Aug 2025

·

Stayed 2 nights

They got everything right. (Room design, cleanliness, service, environmental considerations, etc.) The breakfast buffet was superb, as well.

6

Kimberly

8 Jun 2025

·

Stayed 1 night

Overal the stay was more than okay. We just had trouble with the parking, it said there was space while there wasn’t any space When I went inside to ask where we can safely park they were not very helpfull. The roomservice: the lady who brought our dinner was very friendly, the food however was just not good. Not fresh and it even made me sick.

10

Gary

3 Sept 2025

·

Stayed 4 nights

The hotel itself was great and we thoroughly enjoyed our stay, but it would’ve been nice if there would’ve been a restaurant in the hotel. I also found that the street in and around the hotel was very untidy with lots of debris and leaves and nothing was cleaned up.

10

Laetitia

4 Jan 2026

·

Stayed 1 night

Tout était parfait! Hôtel incroyable, personnel au top (merci particulièrement à Aurélie qui nous a accueillis et la petite attention pour les 60 ans de ma belle mère). Petit déjeuner excellent et chambres spacieuses

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10

Phil

28 Oct 2025

·

Stayed 2 nights

Buffet is great, 10 min walk to city center. Lots of food and shopping nearby. There is a renovated section that has softer beds than the un-renovated section, so maybe request that.

10

Hua

4 Sept 2024

·

Stayed 1 night

Delicious breakfast of all time. Even better than some 5 starters hotel’s breakfast in Asia

8

Hannah

31 Jan 2025

·

Stayed 2 nights

Overall very good experience. The only thing lacking was a restaurant in the hotel. The bar had a very limited menu. They are connected with the Italian restaurant next door which was average.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$140
February	US$135
March	US$144
April	US$157
May	US$158
June	US$167
July	US$156
August	US$130
September	US$206
October	US$182
November	US$169
December	US$161

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $368	9 $266	10 $297	11 $299	12 $238
13 $103	14 $171	15 $176	16 $205	17 $176	18 $199	19 $219
20 $110	21 $219	22 $244	23 $199	24 $206	25 $400	26 $245
27 $115	28 $135	29 $140	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $219	2 $151	3 $212
4 $95	5 $214	6 $214	7 $252	8 $142	9	10 $226
11 $108	12 $134	13 $149	14 $161	15 $127	16 $179	17 $197
18 $101	19	20 $220	21 $149	22 $142	23 $133	24 $136
25 $91	26 $145	27 $150	28 $189	29 $161	30 $150	31 $125

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About this property

Location

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